91 Courses in Cardiff delivered Live Online

Duration 4 Days 24 CPD hours This course is intended for This course is for IT Professionals with expertise in designing and implementing solutions running on Microsoft Azure. They should have broad knowledge of IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platform, budgeting, and governance. Azure Solution Architects use the Azure Portal and as they become more adept they use the Command Line Interface. Candidates must have expert-level skills in Azure administration and have experience with Azure development processes and DevOps processes. Overview Recommend solutions to minimize costs Recommend a solution for Conditional Access, including multi-factor authentication Recommend a solution for a hybrid identity including Azure AD Connect and Azure AD Connect Recommend a solution for using Azure Policy Recommend a solution that includes KeyVault Recommend a solution that includes Azure AD Managed Identities Recommend a storage access solution Design an Azure Site Recovery solution Recommend a solution for autoscaling Recommend a solution for containers Recommend a solution for network security Recommend a solution for migrating applications and VMs Recommend a solution for migration of databases This course teaches Solutions Architects how to translate business requirements into secure, scalable, and reliable solutions. Lessons include design considerations related to logging, cost analysis, authentication and authorization, governance, security, storage, high availability, and migration. This role requires decisions in multiple areas that affect an overall design solution. Design a Compute Solution Recommend a Solution for Compute Provisioning Determine Appropriate Compute Technologies Recommend a Solution for Containers Recommend a Solution for Automating Compute Management Design a Network Solution Recommend a Solution for Network Addressing and Name Resolution Recommend a Solution for Network Provisioning Recommend a Solution for Network Security Recommend a Solution for iInternete Connectivity and On-Premises Networks Recommend a Solution for Automating Network Management Recommend a Solution for Load Balancing and Rraffic Routing Design for Migration Assess and On-Premises Servers and Applications for Migration Recommend a Solution for Migrating Applications and VMs Recommend a Solution for Migration of Databases Design Authentication and Authorization Tips for Identity and Access Management Recommend a Solution for Multi-Factor Authentication Five Steps for Securing Identity Infrastructure Recommend a Solution for Single-Sign On (SSO) Recommend a Solution for a Hybrid Identity Recommend a Solution for B2B Integration Recommend a Hierarchical Structure for Management Groups Design Governance Recommend a Solution for using Azure Policy Recommend a Solution for using Azure Blueprint Design a Solution for Databases Select an Appropriate Data Platform Based on Requirements Overview of Azure Data Storage Recommend Database Service Tier Sizing Dynamically Scale Azure SQL Database and Azure SQL Managed Instances Recommend a Solution for Encrypting Data at Rest, Transmission, and In Use Select an Appropriate Storage Account Understanding Storage Tiers Recommend a Storage Access Solution Recommend Storage Management Tools Design Data Integration Recommend a Data Flow Recommend a Solution for Data Integration Design a Solution for Logging and Monitoring Azure Monitoring Services Azure Monitor Design a Solution for Backup and Recovery Recommend a Recovery Solution for Hybrid and On-Premises Workloads Design and Azure Site Recovery Solution Recommend a Solution for Recovery in Different Regions Recommend a Solution for Azure Backup Management Design a Solution for Data Archiving and Retention Design for High Availability Recommend a Solution for Application and Workload Redundancy Recommend a Solution for Autoscaling Identify Resources that Require High Availability Identify Storage Tpes for High Availability Recommend a Solution for Geo-Redundancy of Workloads Design for Cost Optimization Recommend Solutions for Cost Management Recommended Viewpoints for Minimizing Costs Design an Application Architecture Recommend a Microservices Architecture Recommend an Orchestration Solution for Deployment of Applications Recommend a Solution for API Integration Design Security for Applications Security for Applications and Services Recommend a Solution using Key Vault Recommend Solutions using Azure AD Managed Identities

What does this course cover? This is an online course for developing history leadership in primary teaching. This term, we will be piloting the course as an immersive programme covering the key elements of primary history subject leadership, enabling all involved in history leadership at primary to carry out their role effectively. How is this course structured and delivered? Sessions 1, 8 and 10 are compulsory to attend live. Participants will be required to complete a gap task after each session and contribute to an online reflection diary. The other sessions will be recorded for participants to work through at their convenience. Who is this course for? This programme is designed for anyone who is a subject coordinator or subject leader for history in their primary school. You may have just been appointed as a subject leader, or be more experienced but looking for formal training or fresh inspiration and direction. What are the outcome? This course will: equip you fully for the demands of history leadership in primary schools increase your confidence to develop an innovative, inclusive and effective history curriculum in your school develop your understanding of efficient action planning and how to make a wider impact help you to make the case for history with senior leaders enable you to enthuse others and lead staff meetings about history develop your understanding of current issues in primary history education The course will include a chance to share resources and assessment approaches, plus much more What will each session cover? Session 1: Introductory meeting (Live attendance) Wednesday 15 October 2025, 4pm–5.30pm Introduction and aims Reflection activity on the current state of history in your school Key responsibilities of the history subject leader Current Ofsted implications for the subject and what to expect in an inspection How the HA and latest Ofsted material can support you Session 2: What makes an effective history subject leader? (Recorded) How to effectively support teachers and learners as a history leader How to create a vision, lead change, and manage time Effective action planning and improvement Auditing your history provision and building your evidence trail Developing an innovative, inclusive and effective history curriculum in your school Disciplinary knowledge: What is history? What do historians do? Suggested gap task: Conducting teacher and/or pupil voice questionnaires. Compulsory gap task: Add to your reflection diary for the programme. If relevant, reflect on how you will use the teacher questionnaire or pupil voice. Session 3: What makes effective teaching of history? (Recorded) The role of the teacher Supporting SEND pupils Securing substantive knowledge and concepts across the curriculum How to support colleagues by identifying core knowledge How to involve the whole staff in mapping out and embedding the progression of concepts across the curriculum Suggested gap task: Consider SEND in your curriculum. Compulsory gap task: Add to your reflection diary for the programme reflecting on SEND. Session 4: Curriculum and practice at EYFS (Recorded) Unpicking and supporting the requirements of the EYFS curriculum and Development Matters Developing historical and chronological understanding in EYFS as part of Understanding the world Progression and transition from EYFS to Key Stage 1 Ensuring coherence: how to start developing concepts Making use of the local history on your doorstep for EYFS and KS1 Accessing resources and support for EYFS Suggested gap task: Fact finding and liaison. Compulsory gap task: Add to your reflection diary for the programme reflecting on current EYFS practice. Session 5: Curriculum and practice at Key Stage 1 (Recorded) Unpicking and supporting the requirements of the National Curriculum for KS1 Progression: building upon transition from EYFS What do KS1 require before KS2? Ensuring coherence: further developing the school’s chosen substantive concepts How to develop disciplinary concepts Developing appropriate chronological understanding in KS1 Enhancing and engaging children’s knowledge and retention through enquiry The use of working walls in KS1 to support learning Accessing resources and support for KS1 Suggested gap task: Check your KS1 curriculum for coverage and progression, building upon what they have learnt in EYFS. Compulsory gap task: Add to your reflection diary for the programme reflecting on KS1 practice in your setting. Session 6: Curriculum and practice at Key Stage 2 (Recorded) Unpicking and supporting the requirements of the National Curriculum for KS2 How to incorporate local history with progression in KS2 What do we want the children in Year 6 to leave with? Developing appropriate chronological understanding in KS2 Preparing for transition to Key Stage 3 Ensuring coherence: building upon the school’s chosen concepts for progression What the HA can do to support the teaching of KS2 units? Resources and support for KS2 Suggested gap task: Check your KS2 curriculum for coverage and progression, building upon what they have learnt in EYFS and KS1. Compulsory gap task: Add to your reflection diary for the programme reflecting on KS2 practice in your setting. Session 7: Approaching sensitive issues in history (Recorded) What do we mean by diversity in history and why is it important? How to ensure a wider diversity in your history teaching Barriers to making the curriculum more diverse and how to overcome them Approaches to sensitive issues in history lessons, including: - Refugees and migration history - War - Climate change Suggested gap task: Consider opportunities for increasing diverse voices and raising climate issues in your curriculum. Compulsory gap task: Add to your reflection diary for the programme considering how you might address the sensitive or current issues raised in this session. Session 8: Interim review meeting (Live attendance) Monday 19 January 2026, 4pm–5.30pm A review session allowing subject leaders to reflect upon their progress so far Opportunity to respond to suggestions, clarify information, or raise issues from the previous sessions Time to ask questions, share good practice or recommended resources with the rest of the cohort Suggested gap task: Time to follow up on anything raised in this session or to complete any previous tasks, following clarification and inspiration from this session. Compulsory gap task: Add to your reflection diary for the programme, reflecting on your priorities and actions using suggestions from the presenter or other delegates. Session 9: Assessment and evidence (Recorded) Assessment and expectations A word about writing Triangulating the evidence What to look for in a work scrutiny Suggested gap task: Conduct a work scrutiny on one aspect to check across the school, in conjunction with a focused pupil voice on the same aspect. Compulsory gap task: Add to your reflection diary considering how you will conduct a work scrutiny and what you will focus on – or, if relevant, reflect on what you discovered and how you will address any issues. Session 10: Final meeting (Live attendance) Wednesday 11 February 2026, 4pm–5.30pm Following up any requests arising from the interim meeting (Session 8) Discussion or clarification of any issues arising from previous sessions Discussion of priorities, next steps and any issues Sharing ideas for enthusing others and leading staff meetings: “What worked for me?” Communicating with headteachers, governors, colleagues and parents Are you ready for the HA Quality Mark? Suggested gap task: Identifying your school’s next steps Compulsory gap task: Complete your final piece in your reflection diary.

Duration 2 Days 12 CPD hours This course is intended for Data Protection OfficersData Protection ManagersAuditorsLegal Compliance OfficersSecurity ManagerInformation ManagersAnyone involved with data protection processes and programs Overview It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure your place in the information economy. When students earn a CIPP credential, it means they?ve gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure their place in the information economy. When students earn a CIPP credential, it means they've gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. Common Principles and Approaches to Privacy This unit includes a brief discussion about the modern history of privacy, an introduction to types of information, an overview of information risk management and a summary of modern privacy principles. Jurisdiction and Industries This unit introduces the major privacy models employed around the globe and provides an overview of privacy and data protection regulation by jurisdictions and industry sectors. Information Security: Safeguarding Personal Information This unit presents introductions to information security, including definitions, elements, standards, and threats/ vulnerabilities, as well as introductions to information security management and governance, including frameworks, controls, cryptography and identity and access management (IAM). Online Privacy: Using Personal Information on Websites and with Other Internet-related Technologies This unit focuses on the web as a platform, as well as privacy considerations for sensitive online information, including policies and notices, access, security, authentication and data collection. Additional topics include children?s online privacy, email, searches, online marketing and advertising, social media, online assurance, cloud computing and mobile devices. Canadian Legal Framework This unit provides an introduction to the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Private-sector Privacy Laws This unit focuses on the Canadian legal system. It includes enforcement agencies and their powers, privacy basics from a Canadian perspective and the underlying framework for Canadian privacy law and practice. Canadian Public-sector Privacy Laws This unit highlights key concepts and practices related to the collection, retention, use, disclosure and disposal of personal information by federal, provincial and territorial governments. Health Information Privacy Laws This unit touches on the applicability and purpose of health information privacy laws. Private-sector Compliance Practices This unit delves into the components that make up compliance regulations, including Generally Accepted Privacy Principals and security breach notification, and also examines compliance track records and Federal Commissioner Findings. Public-sector Compliance Practices This unit presents the various methods that can be implemented for compliance in the public sector, such as privacy impact assessments and data sharing agreements. In addition, it discusses the challenges presented by digital information exchanges, as well as non-legislative considerations. Health-sector Compliance Practices This unit covers the issues presented with digital compliance in the health sector. Additional course details: Nexus Humans Certified Information Privacy Professional (CIPP/CAN) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Information Privacy Professional (CIPP/CAN) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

Duration 5 Days 30 CPD hours This course is intended for This course is for all Oracle Professionals. Specifically Database Administrators, Web Server Administrators, System Administrators, CIOs and other IT Management Professionals. Overview Upon successful completion of this course, students will be able to perform many of the day-to-day administration tasks required of an Oracle database administrator. This course introduces many of the powerful capabilities of the Oracle database. In this course, students will learn about day-to-day administration tasks. It will also address administration sub-specialties. Introduction: Managing the Database Instance The Database Management Tools EM Database Express EM Cloud Control SQL Developer Database Administrator Introduction: Database Architecture Review Database Instance Configurations Memory Structures Process Structures Storage Architecture Introduction: Starting & Stopping Databse Services Start & Stop the Database Listener ABOUT DATABASE STARTUP/SHUTDOWN SYSOPER SYSDBA DATABASE STATE & STAGES STARTUP WITH EM CLOUD CONTROL STARTUP WITH SQL*PLUS SHUTDOWN WITH EM CLOUD CONTROL SHUTDOWN WITH SQL*PLUS USING MS WINDOWS SERVICES Introduction: Oracle Network Environment Oracle Net Services Architecture ORACLE NET CONFIGURATION ASSISTANT ORACLE NET MANAGER USING EM CLOUD CONTROL ADVANCED NETWORK COMPRESSION TROUBLESHOOTING NETWORK PROBLEMS Introduction: Diagnostics & Oracle Support About Database Diagnostics Fault Diagnosability Infrastructure DATABASE INSTANCE HEALTH SNAPSHOT THE SUPPORT WORKBENCH PROACTIVE DATABASE HEALTH CHECKS PACKAGE DIAGNOSTIC DATA WORKING WITH THE KNOWLEDGE BASE Storage: Tablespace Management Starter Tablespaces CREATE TABLESPACE WITH EM CC CREATE TABLESPACE WITH SQL MANAGE TABLESPACES WITH EM CC MANAGE TABLESPACES WITH EM DE MANAGE TABLESPACES WITH SQL DROP TABLESPACE ALTER TABLESPACE Storage: Advanced Tablespace Management Managing Temporary Tablespaces TEMP TABLESPACE GROUPS WITH EM TEMP TABLESPACE GROUPS WITH SQL DEFAULT PERMANENT TABLESPACES BIGFILE TABLESPACES MANAGING THE SYSAUX TABLESPACE Storage: Data Files & Temp Files Management Manage Data Files with EM ACCESS METADATA WITH SQL MANAGE DATA FILES WITH SQL MANAGE TEMP FILES ORACLE-MANAGED FILES (OMF) Storage: UNDO Data & UNDO Tablespaces About UNDO Space Management GUARANTEE UNDO RETENTION MONITOR UNDO SPACE WITH SQL USE THE EM UNDO ADVISOR Security & Schemas: Security Overview & Database Privileges Database Security Principles DATABASE SYSTEM PRIVILEGES DATABASE OBJECT PRIVILEGES SUPER ADMINISTRATOR ROLES PRIVILEGE ANALYSIS Security & Schemas: User Security Create & Manage User Accounts MANAGE USERS WITH EM MANAGE USERS WITH SQL CREATE USER ALTER USER DROP USER GRANT & REVOKE PRIVILEGES RESOURCE LIMITS VIA PROFILES ALTER PROFILE DROP PROFILE PASSWORD MANAGEMENT VIA PROFILES ROLE-BASED SECURITY MANAGEMENT ALTER USER...DEFAULT ROLE SET ROLE DELEGATING PRIVILEGE AUTHORIZATION WITH ADMIN OPTION & System Privileges WITH GRANT OPTION & Object Privileges PRINCIPLE OF LEAST PRIVILEGE CHECKLIST Security & Schemas: Database Auditing Auditing Database Activity Traditional Auditing Unified Auditing Create Audit Policy Security & Schemas: SQL Loader Loader Concepts Loader From the Command Line control File Options Load Methods Loader Express Mode Loader From EM Security & Schemas: Export & Import Manage Directory Objects The Data Pump Architecture Data Pump Export Data Pump Import Data Pump Dictionary Views Using the EM CC Interface Performance & Availability: Managing Performance & SQL Tuning Management Advisory Framework Performance Monitoring & AWR The SQL Tuning Advisor Monitoring Exceptions with Metrics Performance & Availability: Data Concurrency About System & User Locks Monitor & Manage User Locks Moitor Locks with Data Dictionary Manage Locks with EM Performance & Availability: Backup & Recovery Concepts Backup & Recovery Structures Managing REDO Data Configuring for Recoverability Instance Recovery Recoverability Checklist Additional course details: Nexus Humans Oracle 12c Administration II training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 12c Administration II course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This hands-on course is geared for experienced DBAs already working with Oracle. Overview This course combines expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our expert facilitator, you'll learn how to: Implement backup and recovery settings and perform backup operations to the media of your choice. Move data between databases and files Use Oracle Database recovery processes to recover from media and other failures. Diagnose and repair data failures Use flashback technologies and data duplication to complement backup and recovery procedures Secure the availability of their database using backup and recovery strategies Geared for DBAs and other technical support staff, Oracle Database 19c Backup and Recovery is a hands-on course that allows you to develop appropriate backup and recovery procedures to address their business model and requirements. Throughout the course you?ll explore how to implement basic backup and recovery procedures, move data between databases and files, and employ basic monitoring procedures. You?ll also learn how to secure the availability of a database by using appropriate backup and recovery strategies, how to how to perform backup and recovery operations using RMAN, and how to use Flashback features to recover from human error. This course combines expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our expert facilitator, you?ll learn how to:Implement backup and recovery settings and perform backup operations to the media of your choice.Move data between databases and filesUse Oracle Database recovery processes to recover from media and other failures.Diagnose and repair data failuresUse flashback technologies and data duplication to complement backup and recovery proceduresSecure the availability of their database using backup and recovery strategies Backup Methods User Managed Backups Oracle Managed Backups Types of Failures Types of Recoveries Recovery Configuration Configuring the Database for Archivelog Configuring the Database for No-Archivelog Configuring the Flash Recovery Area Configuring RMAN RMAN Default Settings Command Line Enterprise Manager RMAN Backups Full RMAN Backup Compressed Backups Uncompressed Backups Partial RMAN Backup Incremental Backups Change Tracking File Managing Backups Backup Reports Backup Maintenance Backup Catalog Backup Crosscheck RMAN Complete Recovery RMAN Complete Recovery Database Recovery Tablespace Recovery Datafile Recovery RMAN In-Complete Recovery Time Based Recovery Sequence Based Recovery SCN Based Recovery Non-Database File Recovery Spfile Recovery Controlfile Recovery Incremental Recovery Flash Recovery Area for a Fast Recovery User Managed Backup Configuring User Managed Backups Perform a User Managed Backup User Managed Recovery User Managed Complete Recovery User Managed Incomplete Recovery Configuring Flashback Flashback Query Flashback Drop Flashback Database Performing Flashback Recoveries Flashback Query Flashback Drop Flashback Transaction Query Flashback Versions Query Performing Flashback Database Determining the FRA Size FRA Retention Performing a Flashback Database RMAN Duplicate Command Setting up for a Duplicate Database Creating the Duplicate spfiles Performing the Duplicate Command. RMAN Recovery Catalog Configuring for the Recovery Catalog Creating the Recovery Catalog Backups with the Recovery Catalog Registering the Database with the Recovery Catalog Performing Backups with the Recovery Catalog Recoveries with the Recovery Catalog Identifying Type of Recoveries with the Recovery Catalog Performing Recoveries with the Recovery Catalog Recovery Catalog Maintenance Registering Additional Databases with the Recovery Catalog Cataloging Additional Backups with the Recovery Catalog Recovery Catalog Scripts DataPump Configuring Datapump DataPump Exports DataPump Imports Tuning RMAN RMAN Sessions RMAN Channels RMAN Job Progress Additional course details: Nexus Humans Oracle 19c Database Backup and Recovery (TTOR21619) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 19c Database Backup and Recovery (TTOR21619) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Duration 5 Days 30 CPD hours This course is intended for This course is intended for those who provide site collection and site administration and are power users or IT professionals who are tasked with supporting or working within the SharePoint 2016 environment on premise and/or in Office 365. Overview After completing this course, students will be able to: - Design and implement a company portal structure using SharePoint 2016 objects including sites, libraries, lists and pages - Explain the role of security and permissions throughout SharePoint 2016 - Implement guidelines for consistency in building a company portal to aid in the day-to-day administration of content in SharePoint 2016 - Enhance the design and content of a company portal using SharePoint 2016 pages and web parts - Explain the importance of governance for the planning and managing future growth of the - SharePoint 2016 implementation - Identify options to integrate data from other systems such as Microsoft Office, as well as preserve existing data - Explain the role of social networking in SharePoint 2016 and its impact on collaboration This course is intended for power users and IT professionals who are tasked with working within the SharePoint 2016 environment and conduct site collection and site administration. Getting Started with SharePoint 2016 Exploring SharePoint 2016 Site Collection and Site Administrator Roles Defining SharePoint Terminology Navigating a SharePoint Site Interacting with the Ribbon Creating and Editing Basic Content What is Metadata? Versions of SharePoint Standard Enterprise O365 Building a Site Collection with Apps The Structure of SharePoint Creating a Site What does a site template come with? Defining SharePoint Apps Customizing Lists and Libraries Creating/Managing Lists and Libraries through SharePoint Designer Explaining Views on Lists and Libraries Creating Views in Lists and Libraries Modifying Navigation Turning Site Features On/Off Reorganizing a Site using Site Content and Structure feature Lab 1: Creating a Structured Company Portal Lab 2: Creating a List Using SharePoint Designer (Optional) Creating Consistency across Sites Defining Site Columns Defining Content Types Implementing a Taxonomy Using Templates to Promote Consistency Lab 1: Creating Site Columns and Content Types Lab 2: Implementing a Taxonomy Lab 3: Configuring the Content Organizer SharePoint Permissions Explaining Permissions and Security in SharePoint Creating SharePoint Groups Managing Permissions within SharePoint Sharing versus Traditional Security Sharing as different permission levels Lab 1: Managing Permissions in SharePoint Working with Pages and Web Parts Changing the Appearance of the Portal Editing a Page wiki web part Working with Web Parts and App Parts App Parts Content Search Web Part Relevant Documents Content query Table of Contents Pictures Web Part Connections Filter web parts Web parts with Targeting Audience Lab 1: Adding and Configuring Web Parts Lab 2: Connecting Web Parts Lab 3: Applying Themes to Your Company Portal Document and Records Management Basic Content Approval Versioning Check In/Out Holds Retention Policy Document ID Content Organizer Compliance Policy Center Site Template EDiscovery Records Center Lab 1: Working with Advanced Document Management Features Lab 2: Leveraging Records Management to Preserve Data Workflow Alerts Out of the Box Workflow Activating Workflow Features Approval Workflow Creating a Workflow in SharePoint Designer Lab 1: Creating an Approval Workflow from SharePoint Lab 2: Creating a Custom Workflow in SharePoint Designer (Optional) Office Integration Outlook Calendar Contacts Excel Word PowerPoint OneDrive for Business OneNote Access Lab 1: Importing and Exporting Excel Data with SharePoint Lab 2: Linking Outlook and SharePoint Creating Publishing Sites Why use a publishing site? Publishing Pages Enabling Web Content Management Managing the Structure of Web Content Navigating a Site Using Managed Metadata Lab 1: Creating a Rich Publishing Sit Lab 2: Configuring a Publishing Approval Process Lab 3: Implementing a Managed Navigation Site Bridging the Social Gap My Sites Configuring Social Features in SharePoint Posts, Tags and Mentions Creating a Community Site Lab 1: Designing a Social Experience in SharePoint 2016 Lab 2: Creating a Community Site Finding Information Using Search Exploring the Search Features in SharePoint Configuring Search Settings Search Analytics Search Visibility Lab 1: Configuring an Advanced Search Center Planning a Company Portal Using SharePoint Defining SharePoint Governance Working with Information Architecture Implementing Site Hierarchies Discussing the Execution of Governance Site Collection Administrator Settings Exploring Settings for Site Collection Administrators Exploring Settings for Site Administrators Site Closure Policies Additional course details: Nexus Humans 55234 SharePoint 2016 Site Collections and Site Owner Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55234 SharePoint 2016 Site Collections and Site Owner Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Train the Trainer - Part 2 Course Overview: "Train the Trainer - Part 2" is designed for individuals who wish to elevate their training and presentation skills to the next level. This course offers in-depth guidance on how to maintain participant engagement, ensure clarity, and use effective communication techniques. Learners will explore advanced strategies for building rapport with their audience, refining their delivery style, and ensuring their messages are understood. By the end of this course, learners will be equipped with the tools to create more dynamic and impactful training sessions, fostering a deeper level of understanding and retention among participants. Course Description: This course delves into essential training strategies that enhance delivery and participant involvement. Learners will explore techniques for keeping the audience engaged, presenting material in a way that aids comprehension, and using non-verbal cues such as body language and tone to reinforce their message. The course covers strategies to help learners follow along, assess their understanding, and improve retention. By examining these core aspects, participants will develop advanced skills for delivering clear and memorable training. Upon completion, learners will be able to create a more effective learning environment and be prepared to engage with diverse audiences across various training settings. Train the Trainer - Part 2 Curriculum: Module 01: Introduction Module 02: Keep Them Engaged Module 03: Help Them Follow Along Module 04: Ensure They Understand Module 05: Use Effective Body Language and Tone (See full curriculum) Who is this course for? Individuals seeking to improve their training and presentation skills. Professionals aiming to enhance their teaching effectiveness. Beginners with an interest in becoming a more effective trainer. Anyone looking to engage audiences more effectively in a training environment. Career Path: Corporate Trainer Training and Development Specialist Learning & Development Coordinator Public Speaker Instructional Designer

Duration 5 Days 30 CPD hours This course is intended for Data Warehouse Administrator Database Administrators Database Designers Support Engineer Technical Administrator Overview Back up, restore, and patch DBCS database deployments Describe the DBaaS and on-premises Oracle Database architectures Manage database instances Manage UNDO data Move data between databases Implement basic backup and recovery procedures Monitor and tune database performance Tune SQL to improve performance Manage resources with Oracle Database Resource Manager Create pluggable databases (PDBs) Configure the Oracle network environment Administer user security and implement auditing Create and manage tablespaces Manage storage space Create and manage Database as a Cloud Service (DBCS) database deployments Register databases and manage performance with Enterprise Manager Cloud Control The Oracle Database 12c R2: Administration Workshop Ed 3 course is designed to provide students with a firm foundation in administration of an Oracle Database. In this course students will gain a conceptual understanding of Oracle Database architecture and learn how to manage an Oracle Database in an effective and efficient manner. Exploring Oracle Database Architecture Introducing Oracle Database Relation Database Models Oracle SQL and PL/SQL Oracle Database Server Architecture Connecting to Oracle Databases Oracle Database Tools Oracle-Supplied User Accounts Querying the Oracle Data Dictionary Managing Database Instances Initialization Parameter Files Starting Up Oracle Databases Shutting Down Oracle Databases Opening and Closing PDBs Working with the Automatic Diagnostic Repository (ADR) Querying Dynamic Performance Views Creating PDBs Methods and Tools to Create PDBs Creating PDBs from Seed with SQL*Plus Cloning PDBs with SQL*Plus Unplugging and Pluggin In PDBs with SQL*Plus Dropping PDBs with SQL*Plus Configuring the Oracle Network Environment Oracle Net Services How Listeners Work Configuring Listeners for Dynamic Service Registration Configuring Listeners for Static Service Registration Configuring Local Naming for Connections Testing Oracle Net Connectivity with tnsping Configuring Communication Between Databases Dedicated Versus Shared Server Configurations Administering User Security Creating Users Granting Privileges Creating and Granting Roles Revoking Privileges and Roles Creating and Assigning Profiles Authenticating Users Assigning Quotas to Users Applying the Principal of Least Privilege Creating and Managing Tablespaces How Table Data is Stored Creating Tablespaces in SQL*Plus Altering and Dropping Tablespaces in SQL*Plus Viewing Tablespace Information in SQL*Plus Implementing Oracle Managed Files Moving and Renaming Online Data Files in SQL*Plus Managing Storage Space Oracle Database Space Management Features Block Space Management Row Chaining and Migration Free Space Management Within Segments Types of Segments Allocating Extents Understanding Deferred Segment Creation Space-Saving Features Managing UNDO Data Undo Data: Overview Transactions and Undo Data Storing Undo Information Comparing Undo Data and Redo Data Managing Undo Local Undo Mode Versus Shared Undo Mode Configuring Undo Retention Categories of Undo Moving Data Moving Data: General Architecture Oracle Data Pump: Overview Oracle Data Pump: Benefits Data Pump Export and Import Clients Data Pump Utility: Interfaces and Modes Data Pump Import: Transformations SQL*Loader Overview Loading Methods Backup and Recovery Concepts DBA Responsibilities Categories of Failure Understanding Instance Recovery Understanding Types of Backups Comparing Complete and Incomplete Recovery Oracle Data Protection Solutions Flashback Technology Monitoring and Tuning Database Performance Managing Performance Activities Performance Planning Considerations Database Maintenance Automatic Workload Repository (AWR) Automatic Database Diagnostic Monitor Performance Monitoring Performance Tuning Methodology Database Server Statistics and Metrics SQL Tuning SQL Tuning Process Oracle Optimizer Optimizer Statistics SQL Plan Directives Adaptive Execution Plans SQL Tuning Advisor SQL Access Advisor SQL Performance Analyzer Oracle Database Resource Manager Oracle Database Resource Manager: Overview Resource Manager Elements Using Resource Manager to Allocate Resources Creating a Simple Resource Plan Creating a Complex Resource Plan Using the Active Session Pool Feature Limiting CPU Utilization at the Database Level Limiting CPU Utilization at the Server Level Enterprise Manager Cloud Control Controlling the Enterprise Manager Cloud Control Framework Starting the Enterprise Manager Cloud Control Framework Stopping the Enterprise Manager Cloud Control Framework Introduction to Oracle Database Cloud Service Oracle Cloud: Overview Database Cloud Service Offerings DBCS Architecture Features and Tooling Additional Database Configuration Options Creating DBCS Database Deployments Automated Database Provisioning Creating a Database Deployment How SSH Key Pairs are Used Creating an SSH Key Pair Storage Used for Database Files Managing DBCS Database Deployments Cloud Tooling Accessing Tools and Features from the DBCS Console Managing the Compute Node Associated With a Database Deployment Managing Network Access to DBCS Enabling Access to a Compute Node Port Scaling a Database Deployment Backing Up and Restoring DBCS Database Deployments Backing Up and Recovering Databases on DBCS Backup Destination Choices Backup Configuration Creating an On-Demand Backup Customizing the Backup Configuration Performing Recovery by Using the Console Performing Recovery by Using the dbaascli Utility Patching DBCS Database Deployments Patching DBCS Using the DBCS Console to Manage Patches Using the dbaascli Utility to Manage Patches Creating Master Encryption Keys for PDBs CDB and PDB Master Encryption Keys Determining Whether You Need to Create and Activate and Encryption Key for a PDB Creating and Activating an Encryption Key Tablespace Encryption by Default Tablespace Encryption by Default in DBCS Transparent Data Encryption (TDE) Overview Components of TDE Using TDE Defining the Keystore Location Controlling Tablespace Encryption by Default Managing the Software Keystore and Master Encryption Key Managing the Keystore in CDBs and PDBs Additional course details: Nexus Humans Oracle Database 12c R2 - Administration Workshop Ed 3 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle Database 12c R2 - Administration Workshop Ed 3 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.