68 Courses in Cardiff delivered Live Online

Level 3 Certificate in Understanding Autism will provide further learning in autism for those that have already completed the level 2 qualification.

  The CIPT is the first and only certification of its kind worldwide. It was launched by the IAPP in 2014 and updated in early 2023 to meet the growing need that only tech pros can fill-securing data privacy at all stages of IT product and service lifecycles.  Whether you work in the public or private sector, data privacy skills are quickly becoming a must-have-and that's a great opportunity for you.  The CIPT certification also holds accreditation under ISO 17024: 2012 About This Course   What will you learn?   Critical data protection concepts and practices that impact IT Consumer data protection expectations and responsibility How to bake privacy into early stages of IT products and services for cost control, accuracy and speed-to-market How to establish data protection practices for data collection and transfer How to pre-empt data protection issues in the Internet of Things How to factor data protection into data classification and emerging tech such as cloud computing, facial recognition and surveillance How to communicate data protection issues with partners such as management, development, marketing and legal.   This course has two programmatic modules, the first four areas focus on the fundamentals of data protection. The second module takes the fundamentals and puts it into practice.   MODULE 1: Fundamentals of Information Privacy   Unit 1: Common Principles and Approaches to Privacy This unit includes a brief discussion of the modern history of privacy, an introduction to types of information, an overview of information risk management and a summary of modern privacy principles.   Unit 2: Jurisdiction and Industries This unit introduces the major privacy models employed around the globe and provides an overview of privacy and data protection regulation by jurisdictions and industry sectors.   Unit 3: Information Security: Safeguarding Personal Information This unit presents introductions to information security, including definitions, elements, standards and threats/vulnerabilities, as well as introductions to information security management and governance, including frameworks, controls, cryptography and identity and access management (IAM).   Unit 4: Online Privacy: Using Personal Information on Websites and with Other Internet-related Technologies This unit examines the web as a platform, as well as privacy considerations for sensitive online information, including policies and notices, access, security, authentication and data collection. Additional topics include children's online privacy, email, searches, online marketing and advertising, social media, online assurance, cloud computing and mobile devices.    MODULE 2: Privacy in Technology   Unit 1: Understanding the Need for Privacy in the IT Environment This unit highlights the impact that regulatory activities, security threats, advances in technology and the increasing proliferation of social networks have on IT departments.   Unit 2: Core Privacy Concepts This unit reveals how privacy compliance becomes more attainable through developing information lifecycle plans, data identification and classification systems and data flow diagrams.   Unit 3: Regulations and Standards Impacting Privacy in IT This unit introduces privacy laws, regulations and standards that can help IT professionals design better privacy programmes and systems to handle personal information throughout the data lifecycle.   Unit 4: Privacy in Systems and Applications This unit develops an understanding of the risks inherent in the IT environment and how to address them.   Unit 5: Online Privacy Issues This unit presents information about online threats, threat prevention and the role of IT professionals in ensuring proper handling of user data.   Unit 6: De-identifying and Anonymizing Personally Identifiable Information This unit reveals the importance of personally identifiable information and methods for ensuring its protection.   Unit 7: Cloud Computing This unit evaluates privacy and security concerns associated with cloud services, and standards that exist to advise on their use. Prerequisites   There are no prerequisites for this course but attendees would benefit from a review of the materials on the IAPP site. What's Included?   1 years membership of the IAPP  Refreshments & Lunch (Classroom courses only) Participant Guide Official Study Guides Official Practice Exam Official Q&A The Exam Fees Who Should Attend?   The CIPT credential shows you've got the knowledge to build your organisation's data protection structures from the ground up. With regulators worldwide calling for tech professionals to factor data protection into their products and services, the job market for privacy-trained IT pros has never been stronger. As a result, the CIPT is targeted towards; Data Protection Officers IT Managers and Administrators Records Managers System Developers IT Security specialists Accreditation Our Guarantee   We are an approved IAPP Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam.

Duration 5 Days 30 CPD hours This course is intended for The Certified Ethical Hacking v12 course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure. Overview Information security controls, laws, and standards. Various types of footprinting, footprinting tools, and countermeasures. Network scanning techniques and scanning countermeasures Enumeration techniques and enumeration countermeasures Vulnerability analysis to identify security loopholes in the target organization?s network, communication infrastructure, and end systems. System hacking methodology, steganography, steganalysis attacks, and covering tracks to discover system and network vulnerabilities. Different types of malware (Trojan, Virus, worms, etc.), system auditing for malware attacks, malware analysis, and countermeasures. Packet sniffing techniques to discover network vulnerabilities and countermeasures to defend against sniffing. Social engineering techniques and how to identify theft attacks to audit human-level vulnerabilities and social engineering countermeasures. DoS/DDoS attack techniques and tools to audit a target and DoS/DDoS countermeasures. Session hijacking techniques to discover network-level session management, authentication/authorization, and cryptographic weaknesses and countermeasures. Webserver attacks and a comprehensive attack methodology to audit vulnerabilities in webserver infrastructure, and countermeasures. Web application attacks, comprehensive web application hacking methodology to audit vulnerabilities in web applications, and countermeasures. SQL injection attack techniques, injection detection tools to detect SQL injection attempts, and countermeasures. Wireless encryption, wireless hacking methodology, wireless hacking tools, and Wi-Fi security tools. Mobile platform attack vector, android vulnerability exploitations, and mobile security guidelines and tools. Firewall, IDS and honeypot evasion techniques, evasion tools and techniques to audit a network perimeter for weaknesses, and countermeasures. Cloud computing concepts (Container technology, serverless computing), the working of various threats and attacks, and security techniques and tools. Penetration testing, security audit, vulnerability assessment, and penetration testing roadmap. Threats to IoT and OT platforms and defending IoT and OT devices. Cryptography ciphers, Public Key Infrastructure (PKI), cryptography attacks, and cryptanalysis tools. CEH provides an in-depth understanding of ethical hacking phases, various attack vectors, and preventative countermeasures. It will teach you how hackers think and act maliciously so you will be better positioned to setup your security infrastructure and defend against future attacks. An understanding of system weaknesses and vulnerabilities helps organizations strengthen their system security controls to minimize the risk of an incident. CEH was built to incorporate a hands-on environment and systematic process across each ethical hacking domain and methodology, giving you the opportunity to work towards proving the required knowledge and skills needed to achieve the CEH credential. You will be exposed to an entirely different posture toward the responsibilities and measures required to be secure. Now in its 12th version, CEH continues to evolve with the latest operating systems, tools, tactics, exploits, and technologies. 1 - Introduction to Ethical Hacking Information Security Overview Cyber Kill Chain Concepts Hacking Concepts Ethical Hacking Concepts Information Security Controls Information Security Laws and Standards 2 - 2 - Foot-printing and Reconnaissance Footprinting Concepts Footprinting through Search Engines Footprinting through Web Services Footprinting through Social Networking Sites Website Footprinting Email Footprinting Who is Footprinting DNS Footprinting Network Footprinting Footprinting through Social Engineering Footprinting Tools Footprinting Countermeasures 3 - Scanning Networks Network Scanning Concepts Scanning Tools Host Discovery Port and Service Discovery OS Discovery (Banner Grabbing/OS Fingerprinting) Scanning Beyond IDS and Firewall Draw Network Diagrams 4 - Enumeration Enumeration Concepts NetBIOS Enumeration SNMP Enumeration LDAP Enumeration NTP and NFS Enumeration SMTP and DNS Enumeration Other Enumeration Techniques Enumeration Countermeasures 5 - Vulnerability Analysis Vulnerability Assessment Concepts Vulnerability Classification and Assessment Types Vulnerability Assessment Solutions and Tools Vulnerability Assessment Reports 6 - System Hacking System Hacking Concepts Gaining Access Escalating Privileges Maintaining Access Clearing Logs 7 - Malware Threats Malware Concepts APT Concepts Trojan Concepts Virus and Worm Concepts Fileless Malware Concepts Malware Analysis Countermeasures Anti-Malware Software 8 - Sniffing Sniffing Concepts Sniffing Technique: MAC Attacks Sniffing Technique: DHCP Attacks Sniffing Technique: ARP Poisoning Sniffing Technique: Spoofing Attacks Sniffing Technique: DNS Poisoning Sniffing Tools Countermeasures Sniffing Detection Techniques 9 - Social Engineering Social Engineering Concepts Social Engineering Techniques Insider Threats Impersonation on Social Networking Sites Identity Theft Countermeasures 10 - Denial-of-Service DoS/DDoS Concepts DoS/DDoS Attack Techniques BotnetsDDoS Case Study DoS/DDoS Attack Tools Countermeasures DoS/DDoS Protection Tools 11 - Session Hijacking Session Hijacking Concepts Application Level Session Hijacking Network Level Session Hijacking Session Hijacking Tools Countermeasures 12 - Evading IDS, Firewalls, and Honeypots IDS, IPS, Firewall, and Honeypot Concepts IDS, IPS, Firewall, and Honeypot Solutions Evading IDS Evading Firewalls IDS/Firewall Evading Tools Detecting Honeypots IDS/Firewall Evasion Countermeasures 13 - Hacking Web Servers Web Server Concepts Web Server Attacks Web Server Attack Methodology Web Server Attack Tools Countermeasures Patch Management Web Server Security Tools 14 - Hacking Web Applications Web Application Concepts Web Application Threats Web Application Hacking Methodology Web API, Webhooks, and Web Shell Web Application Security 15 - SQL Injection SQL Injection Concepts Types of SQL Injection SQL Injection Methodology SQL Injection Tools Evasion Techniques Countermeasures 16 - Hacking Wireless Networks Wireless Concepts Wireless Encryption Wireless Threats Wireless Hacking Methodology Wireless Hacking Tools Bluetooth Hacking Countermeasures Wireless Security Tools 17 - Hacking Mobile Platforms Mobile Platform Attack Vectors Hacking Android OS Hacking iOS Mobile Device Management Mobile Security Guidelines and Tools 18 - IoT and OT Hacking IoT Hacking IoT Concepts IoT Attacks IoT Hacking Methodology IoT Hacking Tools Countermeasures OT Hacking OT Concepts OT Attacks OT Hacking Methodology OT Hacking Tools Countermeasures 19 - Cloud Computing Cloud Computing Concepts Container Technology Serverless Computing Cloud Computing Threats Cloud Hacking Cloud Security 20 - Cryptography Cryptography Concepts Encryption Algorithms Cryptography Tools Public Key Infrastructure (PKI) Email Encryption Disk Encryption Cryptanalysis Countermeasures Additional course details: Nexus Humans EC-Council Certified Ethical Hacker (CEH) v.12 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the EC-Council Certified Ethical Hacker (CEH) v.12 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This course is aimed at those who would like to work as a learning support assistant in a school or further education setting. Level 3 Certificate in Supporting Teaching and Learning will give you an understanding of the skills and knowledge needed to support learners in the classroom.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is an IT, facilities or data centre operations professional working in and around the data centre and having the responsibility to achieve and improve high-availability and manageability of the data centre. Overview After completion of the course the participant will be able to:? Understand the design life cycle of data centres and the stages involved? Discuss the data centre requirements in great level of detail with vendors, suppliers and contractors to ensure that these requirements are met? Validate design plans, quotes and offers proposed by vendors/contractors? Understand redundancy levels for both the data centre design/setup and maintenance? Understand the various building considerations such as bullet proofing, mitigation of seismic activity, fire ratings and thermal stability? Understand how to install a raised floor that meets requirements, avoiding misalignment, level differences and leakage? Understand how to read a Single Line Electrical Diagram to identify and avoid the most common design issues? Choose the correct UPS and parallel configuration, learn and avoid classic parallel installation mistakes? Understand how to calculate battery banks, validate offered configurations to ensure they meet requirements? Understand what distance to keep to avoid EMF issues for human safety and equipment disturbances? Understand the fundamental cooling setup, CFM, Delta-T and other important factors? Understand contamination factors and limitations? Understand full details of fire suppression options, how to calculate gas content and verify installations? Understand how to measure data centre energy efficiency and how to improve it The course will bring participants to the level of a suitable sparring partner with suppliers. They will be able to verify offers provided by vendors for correctness, effectiveness and efficiency. Data Centre Design/Life Cycle Overview Overview of the phases of a data centre life cycle Planning, re-alignment and continuous improvement Standards and Rating Level Definitions Rating level history Difference between Uptime and TIA-942 Rating level definitions Redundancy options (N+1), 2N, 2(N+1) Concurrent Maintainability/Compartmentalisation Example configurations Substation and feed requirements Maintenance options Operational processes guidelines/standards Skill development Building Considerations Building location considerations Floor and hanging loads requirements Fire rating for walls and glass Blast protection Bullet proofing Forced entry protection Advanced Raised Floor & Suspended Ceiling Raised floor installation guidelines Techniques to install a proper and leveled raised access floor Common mistakes Choosing the right tiles and their locations Seismic-mitigating floor constructions Choosing the correct suspended ceiling Advanced Power Power infrastructure layout; Formulas which you should know for the data centre Single Line Electrical diagrams; how to read to ensure key components are present for protection Over current protection devices (MCB/MCCB/VCB/ACB/Fuses) definitions and what to use where Earth Leakage devices (RCB/RCD/ELCB/GFCI/ALCI/RCBO), definitions and what to use where Sizing of protective components Lightning strikes and surge protection devices (TVSS/SPD), how they operate, where to use and how to install Power cabling and cable run considerations PDU/DB setup and minimum requirements Generators; Generator types: Standy/Prime/Continuous Component make up and functions Fuel storage and calculation Paralleling of gen-sets Generator room/area requirements UPS Systems; Required specifications for UPS systems How to read data sheets and select the correct UPS Requirements for parallel configurations and avoid pitfalls such as single point of failures How parallel installation should be done, classic mistakes made by installers and how to avoid these Harmonic Filters; Active/Passive filters and their application Battery Banks; Battery bank terminology Designing battery banks, how to calculate, and double check the battery bank to be installed Battery charging pitfalls and ensuring the right charger is being installed and used Using parallel battery banks; how to properly install them, limitations and risks when using batteries in parallel How to test batteries correctly and make decisions on cell/block or string replacement Battery casing choices; ABS, V0, V1, V2 Alternative energy storage; flywheel, re-usable cell, compressed air UPS, etc. Advanced Electro Magnetic Fields Sources of EMF Difference between single, three phase and bus-bar EMF Options available to measure EMF and how to interpret the results from single-axes and composite measurements Guidance on safe distance for equipment and humans Calculation of EMF attenuation factor for shielding material permeability and saturation factors Advanced Cooling Important definitions; dry-bulb, wet-bulb, dew-point, RH, sensible and latent heat Psychometric chart and ASHRAE recommendations Environmental class definitions and thermal specifications Temperature/humidity measurements guideline Heat dissipation methods Altitude impact on temperature intake to ICT equipment Floor plan setup for effective cooling Differences in tile surface and supporting structure and the air-flow performance impact Rack door construction and the flow performance impact Equipment Delta-T and its impact Optimising air flow Thermal units conversions Calculations for air volume displacement (CFM/CMH) Cooling capacity calculations Air-conditioning selection De- / humidifying options Air conditioning efficiency SHR impact on cost saving Efficiency indicator New cooling principle and techniques (Submerged, VSD/VRF/ECF/water- and air side economisers) Redundancy guidelines for air-conditioners avoiding classic misconceptions and mistakes for meeting ANSI/TIA-942 compliant designs Installation requirements Connections to fire panel and EPO Commissioning of air conditioners Set points and calibration CFD (Computational Fluid Dynamics) Advanced Fire Protection The fire triangle and elements to stop a fire Detection systems in detail (VESDA, VIEW, smoke sensors) Considerations for installation of sensors Proper testing of smoke sensors Water based systems i.e. deluge, wet-pipe, dry-pipe, pre-action and why most of them don't work and how to detect this Details on Inert and Halocarbon systems and how to select the correct system for your data centre How to calculate the gas content ensuring the appropriate level is installed to suppress the fire including safety considerations Other requirements for gas systems such as release times, hold times, pipe install requirements and other important factors Requirements for the fire detection panel Installation verification, methods, what to check and how New advanced fire suppression technologies Design and Install Scalable Networking Cabling System ANSI/TIA942 cabling structure topology ToR, EoR Design Intelligent patching systems Installation best practice such as routing, bending radius, separation from power, containment fill ratio, fiber link loss calculator, bonding and grounding requirement Standard for telecommunications labeling and administration Environmental Specifications and Contamination Control Acoustic noise effects, regulations, specifications and limits Data centre contaminations and classifications Measurements, standards and limits Preventive measures and avoidance Data Centre Efficiency Business drivers to go Green High-availability or Green? Green guidelines and standards How to measure it and what are acceptable numbers compared to the general industry PUE classes defined by Green Grid and issues with PUE Techniques for saving energy in all parts of the data centre i.e. application/system level, cooling, power distribution Mock ExamEXAM: Certified Data Centre Specialist

Data Data Everywhere – For what purpose? Which data is crucial to driving your organisation? How do we Analyse data to drive improvements? Course Overview Organisations generally collect enormous amounts of data. However, what data or information is really needed? How do we present the data that we have collected so that it is openly available and can be understood and used to drive the business? Is the data collected driving change? Structure of the Course This one-day workshop will enable participants to gain the necessary skills to collect, analyse and present data in an understanding and meaningful way and assist the decision-making process. It looks at how to translate data into useful and meaningful information that can contribute towards real problem solving, effective performance indicators, leading to the development of effective KPI’s, among others. Alternatively, if an organisation is in the process of selecting data collection methods and appropriate analysis, then this workshop will also help. Data analysis skills are essential to providing honest and accurate analysis, determining statistical significance, reliability, and validity on which to base their decisions, whether it is to improve quality, profitability, efficiency, or competitiveness. Improper statistical analyses distort findings and can mislead or negatively influence decision-making and the perception of the data collected. The correct analysis of data is a process of systematically applying statistical and / or logical techniques to describe and illustrate, condense, and recap, and evaluate data so that it can be used effectively. This workshop provides essential learning for staff at all levels of the organisation. Course content: 1. Data Types Discrete data Continuous data 2. Data Collection Sheet design Testing, prior to full-scale data collection 3. Data Input into Spreadsheet 4. Determination of Basic Descriptive Statistics Mean Median Mode Minimum and maximum values Range Standard deviation 5. Graphical Analysis Bar charts Line graphs Pie charts Scatter diagrams 6. Determination of Relationships between Factors Relationship between discrete factors Relationship between continuous factors 7. Use of Data in Decision Making 8. Establishment of Key Performance Indicators 9. Determination of Data Reliability 10. Summary Who would benefit from this Approach? Anyone who collects, manages, analyses and uses data to drive business performance. Delivery The course is delivered through virtual, tutor-led classes as structured above. The platform used is Adobe Connect which utilizes e-work rooms, video and streamed trainers. Cost £200 + VAT If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

This one-day workshop focuses on building a professional presentation from scratch, giving you essential hints and tips on how to utilise the key features of PowerPoint, including speaker notes, inserting charts, diagrams and pictures, and utilising slide transitions and animation. You will also learn about PowerPoint templates and themes to ensure your presentations have the best impact. This course will help participants: Using Slide Master Create a presentation using a template Insert slides and change the layout Manage slides and control formats Enhance slides using animation, pictures, charts and graphics Work with tables, rows, cells and columns Create and control paragraph lists Insert titles and labels Effectively use slide show controls and presenter view Print slides, handouts and notes 1 Introduction to PowerPoint Navigating the features Creating a simple presentation Inserting new slides and changing layouts Creating speaker notes 2 Using Layouts in Slide Master Editing templates in slide master Adding a design theme Adding transitions, pictures and logos Using Slide Show View 3 Drawing shapes and SmartArt Using Drawing Tool Formats Creating shapes Aligning shapes and stacking order Creating a cycle graphic Creating an organisation chart 4 Animation Visually enhancing slides with animation Using text and object animation Adding animation to lists Making animation work for you 5 Presenting Confidently running a presentation Using presenter view Using the slide show controls

Duration 2 Days 12 CPD hours This course is intended for Project Managers, Business Analysts, Business and IT stakeholders working with analysts Overview Provide a solid foundation for applying business process modeling principles and best practices with BPMN Demonstrate how to solve practical business problems using BPMN Business Process Diagrams (BPDs) Students will learn to map business processes easily and efficiently using the industry standard - BPMN which stands for Business Process Modeling Notation from the Object Management Group (OMG). Students will learn the best practices in process mapping using the latest industry standards (BPMN) so that both the business and IT stakeholders will be able to understand the models and map processes consistently through-out their organization. Introduction What is Business Process Modeling? What is Business Process Modeling Notation (BPMN)? Benefits of BPMN An Overview of Governance An overview of governance Key governance questions to ask What happens if you don?t have effective governance? Mapping the Business Problem Define a strategic outcomes map Define a Business model and relevant processes Modeling Simple BPMN Structures When do you use BPMN? What are simple BPMN structures? AS-IS vs. TO-BE modeling Modeling Complex BPMN Structures What are complex BPMN structures When to use complex BPMN structures Analyzing Process Models Identifying poor process models Creating process models that everyone can understand Identify criteria for a well-defined process Process Mapping vs. Process Modeling Determine when to create a process map Determine when to create a process model Asking the four ?Ares? Additional Resources Learning about BPMN 2.0 More useful BPMN links BPMN 2.0 free editors

Power BI is a powerful data visualisation program that allows businesses to monitor data, analyse trends, and make decisions. This course is designed to provide a solid understanding of the reporting side of Power BI, the dashboards, where administrators, and end users can interact with dynamic visuals that communicates information. This course focuses entirely on the creation and design of visualisations in dashboards, including a range of chart types, engaging maps, and different types of tables. Designing dashboards with KPI's (key performance indicators), heatmaps, flowcharts, sparklines, and compare multiple variables with trendlines. This one-day programme focuses entirely on creating dashboards, by using the many visualisation tools available in Power BI. You will learn to build dynamic, user-friendly interfaces in both Power BI Desktop and Power BI Service. 1 Introduction Power BI ecosystem Things to keep in mind Selecting dashboard colours Importing visuals into Power BI Data sources for your analysis Joining tables in Power BI 2 Working with data Utilising a report theme Table visuals Matrix visuals Drilling into hierarchies Applying static filters Group numbers with lists Group numbers with bins 3 Creating visuals Heatmaps in Power BI Visualising time-intelligence trends Ranking categorical totals Comparing proportions View trends with sparklines 4 Comparing variables Insert key performance indicators (KPI) Visualising trendlines as KPI Forecasting with trendlines Visualising flows with Sankey diagrams Creating a scatter plot 5 Mapping options Map visuals Using a filled map Mapping with latitude and longitude Mapping with ArcGIS or ESRI 6 Creating dashboards High-level dashboard Migration analysis dashboard Adding slicers for filtering Promote interaction with nudge prompts Searching the dashboard with a slicer Creating dynamic labels Highlighting key points on the dashboard Customised visualisation tooltips Syncing slicers across pages 7 Sharing dashboards Setting up and formatting phone views Exporting data Creating PDF files Uploading to the cloud Share dashboards in SharePoint online

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.