106 Courses in Cardiff delivered Live Online

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications

Course Overview The Hairdressing and Barbering course offers a comprehensive introduction to the key skills and techniques required in the hair and beauty industry. This course covers essential areas such as hair cutting, styling, and shampooing, providing learners with the foundation necessary for a successful career. By the end of the course, students will have a solid understanding of hairdressing and barbering practices, enabling them to deliver high-quality services. Learners will gain confidence in applying industry-standard techniques and develop a keen eye for customer service. Whether you are new to the field or looking to expand your knowledge, this course is designed to equip you with the necessary skills to thrive in the ever-evolving hairdressing and barbering sector. Course Description This course delves into key topics, including the fundamentals of hair cutting, various hair styling techniques, and the best practices for shampooing. Learners will explore different hair types, cutting methods, and modern styles to meet client needs. The course also highlights essential customer service skills and professional conduct in the hairdressing and barbering industry. The learning experience is structured to guide participants through theory and practice, ensuring that they not only understand the theory behind hairdressing techniques but also develop an appreciation for customer interaction, professionalism, and time management in a salon environment. The aim is to ensure that learners are well-prepared for future roles within the industry, ready to provide excellent services to clients. Course Modules Module 01: Introduction Overview of hairdressing and barbering industry Health and safety standards in the workplace Customer service expectations Module 02: Hair Cutting Techniques for different hair types Scissors and clippers usage Creating various haircuts and styles Module 03: Hair Styling Styling tools and products Creating various styles for different occasions Understanding client preferences and matching styles Module 04: Shampooing Proper techniques for washing and conditioning hair Scalp care and treatments Selecting the right products for different hair types (See full curriculum) Who is this course for? Individuals seeking to start a career in hairdressing and barbering Professionals aiming to enhance their hair styling skills Beginners with an interest in the hair and beauty industry Those looking to expand their customer service and salon management skills Career Path Hairdresser Barber Salon Assistant Freelance Stylist Customer Service Representative in Haircare

Course Overview The "Store Assistant" course offers learners an in-depth understanding of the retail sector, covering essential aspects such as customer service, store management, and retail operations. By completing this course, learners will gain the skills necessary to effectively contribute to the day-to-day operations of a retail environment. The course will also equip them with knowledge of retail management practices, customer interaction strategies, and industry regulations. Learners will come away with a comprehensive understanding of the role and the ability to enhance their professional practice in a retail setting, making them well-prepared for a variety of store assistant positions. Course Description This course is designed to provide learners with essential knowledge and skills for a career as a store assistant. Topics include the roles and responsibilities of store assistants, the basics of retail management, and how to effectively manage customer relationships. Learners will explore visual merchandising, consumer behaviour, and the psychological aspects of retail, along with understanding how to interact with suppliers. Additionally, the course covers relevant retail legislation to ensure compliance in day-to-day operations. Through a structured curriculum, learners will gain insights into managing a retail store, enhancing customer experiences, and applying effective store strategies to improve business outcomes. The course is ideal for those seeking to develop a strong foundation in retail roles and prepare for a successful career in the industry. Course Modules Module 01: Introduction to Store Assistant Module 02: Roles and Responsibilities of a Store Assistant Module 03: Introduction to Retail Management Module 04: Managing a Retail Store Module 05: Visual Merchandising Module 06: Consumer Behaviour Module 07: Dealing with Customers Module 08: Dealing with Suppliers Module 09: Store Psychology Module 10: Legislations Related to Retail (See full curriculum) Who is this course for? Individuals seeking to start a career in retail. Professionals aiming to enhance their retail management skills. Beginners with an interest in customer service and retail operations. Anyone looking to understand retail environments and store dynamics. Career Path Store Assistant Retail Associate Retail Manager Visual Merchandiser Customer Service Representative Retail Supervisor Supply Chain Assistant

Course Overview Master the art of professional communication with our Email Writing: Styles and Templates course. This programme is designed to equip learners with the techniques and understanding needed to craft clear, concise, and impactful emails in any business or personal context. Covering everything from structuring emails and using the right tone, to managing inboxes and recognising email etiquette, this course enhances both written clarity and communication confidence. By the end of the course, learners will be able to identify different writing styles, adapt their tone to suit the audience, and apply best practices when communicating via email. Whether writing to clients, colleagues, or superiors, learners will leave better prepared to communicate effectively in the digital workplace. Course Description This course delves into the essentials of modern email writing, providing a thorough exploration of communication styles, tone, email structure, and content refinement. Learners will discover how to organise their emails logically, maintain professional standards, and ensure clarity in various types of written correspondence. The course also highlights key strategies for managing email flow and avoiding common mistakes, as well as guidance on email etiquette and the risks of digital communication. With real-world examples and scenarios, learners will be exposed to a variety of writing situations, gaining the ability to adapt their messaging to suit different audiences and purposes. Each module builds towards enhancing writing proficiency for formal and semi-formal settings. Course Modules Module 01: E-Mail Communications Module 02: Fundamentals of Writing Effective E-mails Module 03: Manage Your E-mail Module 04: Writing Styles and Tone Module 05: Additional Tips for Writing Effective E-Mail Module 06: Exercise Caution (See full curriculum) Who is this course for? Individuals seeking to improve their professional writing style. Professionals aiming to enhance their communication within workplace settings. Beginners with an interest in business writing and corporate communication. Administrative staff, customer service representatives, and team leaders responsible for written correspondence. Career Path Administrative Assistant Office Manager Customer Support Agent Executive Assistant HR Coordinator Content and Communications Executive Client Relationship Manager

Course Overview This course offers a comprehensive introduction to the role of estate agents, focusing on key industry skills and knowledge. Learners will gain an in-depth understanding of the property market, various types of estate agents, and the steps involved in buying, selling, and letting properties. The course also highlights the importance of negotiation, valuation, and regulation within the estate agency sector, equipping learners with the tools required to succeed in a competitive industry. By the end of the course, learners will have the practical skills and confidence to embark on a career in estate agency, whether in sales or lettings. Course Description Throughout this course, learners will explore core estate agent functions, including property listing, negotiation, valuation, and selling techniques. The course will cover different estate agent specialisms, such as sales, lettings, and property management, along with the technology used in the industry. Additionally, learners will gain a strong understanding of the regulatory environment governing estate agents in the UK. They will learn about market trends, customer service skills, and effective communication, equipping them with the expertise necessary to excel in the sector. The curriculum ensures that learners are well-prepared for the challenges of the real estate industry, with clear, actionable steps for career progression. Course Modules Module 01: Estate Agent: An Introduction Module 02: Different Types of Estate Agents Module 03: Getting Started on the Job Module 04: Listing Property - Finding the Sellers Module 05: Valuation Process Module 06: Negotiating as Estate Agent Module 07: Selling Property - Finding the Buyers Module 08: Letting Property Module 09: Technology for Estate Agents Module 10: Regulation of Estate Agents (See full curriculum) Who is this course for? Individuals seeking to start a career in estate agency. Professionals aiming to advance in the property market. Beginners with an interest in property sales and lettings. Those looking to understand the regulatory framework of estate agents. Career Path Estate Agent Property Manager Lettings Agent Property Valuer Real Estate Consultant Sales and Lettings Negotiator

Course Overview The Portuguese Language Course for Beginners is designed to introduce learners to the essentials of the Portuguese language, equipping them with the ability to communicate confidently in everyday situations. This course covers key aspects such as greetings, basic vocabulary, sentence structure, and conversational skills. Whether you are preparing for travel, work, or personal enrichment, this course provides a strong foundation for further language development. By the end of the course, learners will have gained the competence to understand and use common Portuguese expressions, engage in simple conversations, and appreciate the cultural nuances of Portuguese-speaking countries. With its clear structure and engaging approach, this course offers practical value by enhancing communication skills, boosting cultural understanding, and opening up new personal and professional opportunities. Course Description The Portuguese Language Course for Beginners offers a structured introduction to the language through a series of focused lessons. Learners will explore essential topics including basic grammar, vocabulary building, pronunciation techniques, and conversational etiquette. Each section of the course is designed to enhance comprehension and speaking abilities, fostering a gradual progression towards language confidence. Learners will also gain insights into Portuguese culture, helping them to apply their language skills in real-world contexts with sensitivity and awareness. The course combines interactive exercises, audio support, and accessible content to ensure an enriching learning experience. Upon completion, learners will have developed the linguistic tools necessary to engage in everyday Portuguese conversations, navigate simple social and professional interactions, and lay the groundwork for further language study. The course is ideal for those seeking a reliable and well-rounded entry point into Portuguese language acquisition. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 (See full curriculum) Who is this course for? Individuals seeking to communicate effectively in Portuguese during travel or relocation. Professionals aiming to expand career opportunities in Portuguese-speaking markets. Beginners with an interest in learning a new language for cultural enrichment. Students or enthusiasts looking to build foundational language skills for academic or personal growth. Career Path Translator or Interpreter (Entry-Level) Customer Service Representative in multilingual environments Travel and Tourism Assistant International Sales or Business Support Officer Language Tutor (Beginner Level) Cultural Exchange Programme Coordinator

Course Overview This Personal Assistant (PA) course is designed to provide learners with essential skills and knowledge to excel in a variety of administrative roles. Covering everything from business communication to organisational skills, this course ensures learners are equipped to manage office duties efficiently, support executives, and contribute to the smooth running of an organisation. By completing this course, learners will gain a solid understanding of the core functions of a PA, enabling them to confidently take on responsibilities in any professional setting. Course Description The course delves into key areas including business telephone etiquette, managing travel arrangements, organising meetings, and developing effective communication skills. Learners will explore the nuances of record-keeping, minute-taking, and scheduling, essential for ensuring a well-structured office environment. With a strong emphasis on time management, organisational skills, and business writing, this course prepares learners to confidently manage multiple tasks and responsibilities in fast-paced work environments. By the end, learners will have developed the ability to enhance productivity and support executive operations effectively. Course Modules Module 01: Introduction to Personal Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Introduction to Minute Writing Module 16: Preparation for Minute Taking Module 17: The Meeting Structure Module 18: Minute Meeting, Decision and Action Module 19: Roles and Responsibility of Minute Taker Module 20: Tips for Minute Taking Module 21: Technology in Minute Taking Module 22: Building Confidence (See full curriculum) Who is this course for? Individuals seeking to enhance their administrative skills. Professionals aiming to advance their career as a Personal Assistant. Beginners with an interest in office management and administrative roles. Anyone interested in developing organisational and communication skills. Career Path Personal Assistant Executive Assistant Administrative Assistant Office Manager Office Administrator Executive Support Specialist

Course Overview The French Course for Beginners offers a comprehensive introduction to one of the world’s most widely spoken languages. Designed for learners with little to no prior experience, this course covers essential vocabulary, common phrases, pronunciation, and basic grammar structures. By the end of the programme, learners will be able to engage in simple conversations, understand everyday expressions, and build a strong foundation for further study or travel. The practical value of the course lies in its ability to enhance communication skills, promote cultural understanding, and boost confidence in using French in various real-world contexts. Whether pursuing personal enrichment, preparing for travel, or seeking to expand language skills for future professional opportunities, this beginner-level course equips learners with the essential tools needed to start their journey towards fluency. Structured lessons, engaging exercises, and supportive materials ensure a rewarding and motivating learning experience throughout. Course Description The French Course for Beginners takes learners on a structured journey through the fundamentals of the French language. The course covers topics such as greetings, introducing oneself, numbers, telling the time, ordering food, asking for directions, and discussing daily activities. Each lesson builds progressively to reinforce understanding and confidence. Through interactive exercises, audio support, and clear explanations, learners develop listening, speaking, reading, and writing skills in a supportive environment. Attention is given to pronunciation, cultural nuances, and practical conversation techniques that will serve learners in everyday situations. Designed with absolute beginners in mind, this course enables participants to develop a strong linguistic foundation without feeling overwhelmed. Upon completion, learners will have acquired essential communication abilities, basic grammatical knowledge, and the confidence to continue advancing their French language studies, making it an ideal starting point for both personal and professional growth. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 Module 05: Lesson 5 Module 06: Lesson 6 Module 07: Lesson 7 Module 08: Lesson 8 Module 09: Lesson 9 (See full curriculum) Who is this course for? Individuals seeking to learn French for travel, communication, or personal growth. Professionals aiming to expand their language skills for international career opportunities. Beginners with an interest in exploring new languages and cultures. Students preparing for future academic studies in French-speaking environments. Anyone looking to add a valuable language skill to their portfolio. Career Path Language Assistant International Customer Service Representative Hospitality and Tourism Staff Administrative Support Roles in International Companies Language Tutor for Beginners Travel Coordinator or Tour Guide Retail and Sales Associate in French-speaking regions

Course Overview The Italian Language Course for Beginners offers an exciting introduction to the Italian language, designed to build a strong foundation in communication skills for everyday use. This course covers essential vocabulary, pronunciation, grammar, and conversational phrases, allowing learners to engage confidently in basic Italian dialogues. Through a structured and accessible approach, it provides valuable linguistic and cultural knowledge that can enhance travel experiences, support personal enrichment, or broaden career opportunities. Learners will benefit from step-by-step lessons that gradually develop listening, speaking, reading, and writing abilities. By the end of the course, participants will have gained the competence to hold simple conversations, understand common expressions, and navigate everyday situations with ease. Whether pursuing a personal passion or preparing for future opportunities, this course equips learners with essential Italian language skills that can be applied in various social, educational, and professional contexts. Course Description This comprehensive Italian Language Course for Beginners guides learners through the foundational elements of Italian in an engaging and supportive environment. Covering a range of topics from everyday greetings and basic sentence structure to practical vocabulary and common expressions, the course ensures a balanced development of communication skills. Participants will explore pronunciation techniques, grammatical rules, and essential conversational scenarios relevant to travel, dining, shopping, and social interactions. Lessons are carefully designed to foster gradual progression, enabling learners to build confidence as they advance. Interactive activities and real-world examples enhance understanding and retention, while cultural insights provide additional depth to the learning experience. By the conclusion of the course, learners will possess a strong entry-level proficiency in Italian, capable of managing simple conversations and understanding key aspects of the language. This course is ideal for those seeking to expand their linguistic abilities and cultural knowledge within a structured, beginner-friendly framework. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 Module 05: Lesson 5 Module 06: Lesson 6 Module 07: Lesson 7 Module 08: Lesson 8 Module 09: Lesson 9 (See full curriculum) Who is this course for? Individuals seeking to learn Italian for travel, relocation, or cultural interest. Professionals aiming to add basic Italian language skills to enhance career prospects. Beginners with an interest in European languages and cultures. Students preparing for further language study or international education opportunities. Language enthusiasts wishing to expand their multilingual abilities. Career Path Customer Service Representative in international companies Hospitality and Tourism Sector Roles Administrative Support in multinational organisations Language Teaching Assistant (Entry-level) Cultural Exchange Programme Coordinator

Course Overview The Functional Skills Maths Level 2 course is designed to help learners build essential numerical and problem-solving skills applicable in both everyday life and workplace contexts. This course is ideal for those looking to meet entry requirements for further education, apprenticeships, or employment roles that demand a recognised maths qualification. Covering key topics such as fractions, percentages, ratios, and data handling, the course equips learners with a solid understanding of mathematical principles and methods. By the end of the programme, learners will be able to interpret and solve a wide range of mathematical problems, apply logical reasoning, and confidently use numbers in various real-world scenarios. Whether you are resitting a qualification or aiming to enhance your confidence in maths, this course offers structured learning support to help you progress academically or professionally with a nationally recognised certification. Course Description This Functional Skills Maths Level 2 course offers a comprehensive approach to numeracy, focusing on the core mathematical principles necessary for academic progression and professional competence. The curriculum includes integers, BODMAS, fractions, ratios, and percentages, extending to concepts such as scientific notation, rational numbers, and estimation. Learners will engage with a variety of problem-solving strategies, learning how to analyse data and apply quantitative reasoning across different scenarios. The course is aligned with national standards and designed to support learners in developing accuracy, efficiency, and logical thought processes in mathematical calculations. Through this structured programme, learners will not only improve their theoretical understanding but also gain the confidence to use these skills in both personal and professional settings. Whether you are preparing for further studies or enhancing your employability, this course provides the academic grounding required to succeed in mathematics-based tasks and assessments. Course Modules: Module 01: Integers (Directed Numbers) Module 02: Factors and Multiples Module 03: Fractions Module 04: Simplification Rule: BODMAS Module 05: Decimal Numbers Module 06: Rational Numbers Module 07: Approximation Module 08: Estimation and Scientific Notation or Standard Form Module 09: Percentage Module 10: Ratio and Proportion Module 11: Unitary Method and its Applications Module 12: Profit, Loss, Discount and Tax (See full curriculum) Who is this course for? Individuals seeking to meet entry requirements for further education or apprenticeships. Professionals aiming to fulfil qualification needs for workplace roles. Beginners with an interest in improving their mathematical understanding. Learners preparing for GCSE equivalency or university access routes. Career Path Administrative and office-based roles requiring numeracy competence Health and social care positions requiring data handling Customer service and retail roles involving financial transactions Progression to teaching assistant training or higher education access courses Civil service and local government jobs with assessment criteria in mathematics