5413 Courses in Cardiff delivered Live Online

Coming soon! The Certificate in Orthodontic Nursing is a qualification suitable for dental nurses who assist in orthodontic procedures. The course details areas of knowledge and understanding which a dental nurse assisting in orthodontic procedures needs to develop in order to practise competently. It requires students to maintain a work-based record of competence, integral to their learning journey, as well as complete an exam at the end of the 6 month course.

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 3 Days 18 CPD hours This course is intended for This advanced course is for Infrastructure Specialist, Senior Technical Specialist,Technical Specialist, Support Engineers, and System Architects. Overview Understand the MDM Architecture and how the Physical, Virtual and Hybrid MDM handles a service request Understand the core Workbench features available for the InfoSphere MDM Understand how MDM using OSGi for deploying customizations to the product Create a new Physical MDM Entity using the Workbench Wizard Extend an existing Physical MDM Entity using the Workbench Wizard Extend an existing Physical MDM Service using the Workbench Wizard Create a new Composite Service using a transiant object containing other existing business objects Customize and deploy a Virtual configuration Create a new Virtual Callout Handler Create a new Virtual Composite View Generate new Services based on the Virtual configuration (eSOA) Customize a Hybrid MDM implementation Understand the Adaptive Service Interface (ASI) This course is designed for anyone who wants to get an understanding of how to use and customize the InfoSphere Master Data Management using the InfoSphere MDM Workbench InfoSphere MDM Architecture . OSGi and MDM . Data Additions . Physical Data Extensions . MDM Physical Behavior Extensions . Composite Services . Adaptive Services Interface (ASI) . Virtual Data Model . Virtual Handlers . eSOA Toolkit . Hybrid MDM .

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. What is Field Service Lightning? Define Field Service Lightning Identify the challenges of field service management and how FSL can overcome those challenges Describe what connected field service looks like Explain the main components and capabilities of FSL Meet AW Computing Learn about AW Computing Understand the business reason why AW Computing has purchased FSL Plan for Field Service Lightning Learn the essential questions to ask before setting up FSL Consider FSL limitations Set Up Field Service Lightning (Long Module) Set up FSL Components and Managed Package Walk Through the FSL Process by Role View and perform FSL actions as a Service Agent View and perform FSL actions as a Dispatcher View and perform FSL actions as a Field Resource View and run FSL reports as a Supervisor / Manager

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT Professionals who are already experienced in general Windows Server and Windows Client administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of Windows PowerShell, or any scripting language, is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Exchange Server, SharePoint Server, SQL Server, System Center, and others. Overview After completing this course, students will be able to: Describe the functionality of Windows PowerShell and use it to run and find basic commands. Identify and run cmdlets for server administration. Work with Windows PowerShell pipeline. Describe the techniques Windows PowerShell pipeline uses. Use PSProviders and PSDrives to work with other forms of storage. Query system information by using WMI and CIM. Work with variables, arrays, and hash tables. Write basic scripts in Windows PowerShell. Write advanced scripts in Windows PowerShell. Administer remote computers. Use background jobs and scheduled jobs. Use advanced Windows PowerShell techniques. This course provides students with the fundamental knowledge and skills to use Windows PowerShell for administering and automating administration of Windows based servers. Getting Started with Windows PowerShell Overview and Background Understanding command syntax Finding commands Lab : Configuring Windows PowerShell Lab : Finding and Running Basic Commands Cmdlets for administration Active Directory administration cmdlets Network configuration cmdlets Other server administration cmdlets Lab : Windows Administration Working with the Windows PowerShell pipeline Understanding the Pipeline Selecting, Sorting, and Measuring Objects Filtering Objects Out of the Pipeline Enumerating Objects in the Pipeline Sending pipeline data as output Lab : Using the Pipeline Lab : Filtering Objects Lab : Enumerating Objects Lab : Sending output to a file Understanding How the Pipeline Works Passing the pipeline data Advanced considerations for pipeline data Lab : Working with Pipeline Parameter Binding Using PSProviders and PSDrives Using PSProviders Using PSDrives Lab : Using PSProviders and PSDrives Querying Management Information by Using WMI and CIM Understanding WMI and CIM Querying Data with WMI and CIM Making changes with WMI/CIM Lab : Working with WMI and CIM Working with variables, arrays, and hash tables Using variables Manipulating variables Manipulating arrays and hash tables Lab : Working with variables Basic scripting Introduction to scripting Scripting constructs Importing data from files Lab : Basic scripting Advanced scripting Accepting user input Overview of script documentation Troubleshooting and error handling Functions and modules Lab : Accepting data from users Lab : Implementing functions and modules Administering Remote Computers Using basic Windows PowerShell remoting Using advanced Windows PowerShell remoting techniques Using PSSessions Lab : Using basic remoting Lab : Using PSSessions Using Background Jobs and Scheduled Jobs Using Background Jobs Using Scheduled Jobs Lab : Using Background Jobs and Scheduled Jobs Using advanced Windows PowerShell techniques Creating profile scripts Using advanced techniques Lab : Practicing advanced techniques Lab : Practicing script development (optional)

Duration 3 Days 18 CPD hours This course is intended for Any Managed Service Provider who is designing VMware SD-WAN solutions or managing SD-WAN networks for their customers. Overview By the end of this course, you should be able to meet the following objectives: Explain VMware SD-WAN architecture Outline VMware SD-WAN key components Discuss various Managed Service Provider (MSP) use cases and deployment options Deploy VMware SD-WAN Gateway, and VMware SD-WAN Edge Manage VMware SD-WAN Cloud VPN Design VMware SD-WAN for performance and scalability Configure the Partner Gateway handoff Customers demand a scalable, secure, and manageable VMware SD-WAN? by VeloCloud©. To deliver a successful solution you must understand VMware SD-WAN architecture, know how the features can solve customer use cases, and be able to design a VMware SD-WAN that can be easily deployed, managed, and expanded. Course Introduction Introductions and course logistics Course objectives Architecture and Core Features Evaluate the current state of the enterprise WAN and limitations for growth Describe the key components and features of the VMware SD-WAN architecture Explain VMware SD-WAN component placement and interactions between components List VMware SD-WAN core value differentiators Describe VMware SD-WAN core features Evaluate the effect of VMware SD-WAN differentiators on a SD-WAN site deployment VMware SD-WAN MSP use Cases, Deployment Models, and License Models Compare VMware SD-WAN use cases List VMware SD-WAN deployment models Describe each VMware SD-WAN license model Zero Touch Provisioning Provision VMware SD-WAN Edges Describe the workflow of a VMware SD-WAN Edge activation. Provision a VMware SD-WAN Virtual Edge on VMware ESXi VMware SD-WAN Cloud VPN Configure the VMware SD-WAN Cloud VPN Consider the availability settings when deploying a Cloud VPN Describe the packet flow in a Cloud VPN Routing and Branch Design Control SD-WAN overlay and underlay route advertisement Overlay flow control Describe best practices when designing VMware SD-WAN with BGP Evaluate branch design options VMware SD-WAN Security Explain VMware SD-WAN security architecture Describe VMware SD-WAN Edge security capabilities High Availability Designs Distinguish between Standard and Enhanced High Availability (HA) and Virtual Router Redundancy Protocol (VRRP) Designing for Performance and Scale List the SD-WAN factors that influence scalability and performance Describe VMware SD-WAN Edge Clustering Standing up a Partner Gateway Describe VMware SD-WAN Gateway functionality and roles Provision a VMware SD-WAN Gateway from VMware SD-WAN Orchestrator Demonstrate the procedure to install a VMware SD-WAN Gateway on ESXi Describe how BGP works together with a Partner Gateway hand-off MSP Operations and Version Management Identify the appropriate documentation Demonstrate account management Describe the VMware SD-WAN upgrade sequence Demonstrate a VMware SD-WAN Edge and VMware SD-WAN Gateway upgrade

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT Professionals who are already experienced in general Windows Server and Windows Client administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of Windows PowerShell, or any scripting language, is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Exchange Server, SharePoint Server, SQL Server, System Center, and others. Overview After completing this course, students will be able to:Describe the functionality of Windows PowerShell and use it to run and find basic commands.Identify and run cmdlets for server administration.Work with Windows PowerShell pipeline.Describe the techniques Windows PowerShell pipeline uses.Use PSProviders and PSDrives to work with other forms of storage.Query system information by using WMI and CIM.Work with variables, arrays, and hash tables.Write basic scripts in Windows PowerShell.Write advanced scripts in Windows PowerShell.Administer remote computers.Use background jobs and scheduled jobs.Use advanced Windows PowerShell techniques. This course provides students with the fundamental knowledge and skills to use Windows PowerShell for administering and automating administration of Windows based servers. Getting Started with Windows PowerShell Overview and Background Understanding command syntax Finding commands Lab : Configuring Windows PowerShell Lab : Finding and Running Basic Commands Cmdlets for administration Active Directory administration cmdlets Network configuration cmdlets Other server administration cmdlets Lab : Windows Administration Working with the Windows PowerShell pipeline Understanding the Pipeline Selecting, Sorting, and Measuring Objects Filtering Objects Out of the Pipeline Enumerating Objects in the Pipeline Sending pipeline data as output Lab : Using the Pipeline Lab : Filtering Objects Lab : Enumerating Objects Lab : Sending output to a file Understanding How the Pipeline Works Passing the pipeline data Advanced considerations for pipeline data Lab : Working with Pipeline Parameter Binding Using PSProviders and PSDrives Using PSProviders Using PSDrives Lab : Using PSProviders and PSDrives Querying Management Information by Using WMI and CIM Understanding WMI and CIM Querying Data with WMI and CIM Making changes with WMI/CIM Lab : Working with WMI and CIM Working with variables, arrays, and hash tables Using variables Manipulating variables Manipulating arrays and hash tables Lab : Working with variables Basic scripting Introduction to scripting Scripting constructs Importing data from files Lab : Basic scripting Advanced scripting Accepting user input Overview of script documentation Troubleshooting and error handling Functions and modules Lab : Accepting data from users Lab : Implementing functions and modules Administering Remote Computers Using basic Windows PowerShell remoting Using advanced Windows PowerShell remoting techniques Using PSSessions Lab : Using basic remoting Lab : Using PSSessions Using Background Jobs and Scheduled Jobs Using Background Jobs Using Scheduled Jobs Lab : Using Background Jobs and Scheduled Jobs Using advanced Windows PowerShell techniques Creating profile scripts Using advanced techniques Lab : Practicing advanced techniques Lab : Practicing script development (optional)

Duration 4 Days 24 CPD hours This course is intended for Technical decision makers Network architects Overview After taking this course, you should be able to: Discover and describe the Cisco Multilayer Director Switch (MDS) platform of multilayer switches and directors. Provisioning Cisco MDS Switches Describe key product features of the MDS platform Describe and implement automation an Cisco MDS Switches Configure and implement the Cisco MDS switches and platform features Resolve issues and troubleshoot FC domains, zones and zone merges, and switch boot and firmware upgrades This course shows you how to implement, manage, and troubleshoot Cisco© MDS 9000 Series Switches, to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and use capabilities such as virtual storage area networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, Fibre Channel over TCP/IP (FCIP) tunnels, and more. You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel (FC) domains, firmware upgrades, zones, and zone mergers. This course prepares you for Cisco CCNP Data Center and Cisco Certified Specialist - Data Center SAN Implementation certifications. Describing Cisco MDS Platform Cisco MDS 9700/9300/9200/9100 Hardware Cisco NX-OS Cisco DCNM Fibre Channel Architecture FCoE Architecture Provisioning Cisco MDS Switches Power-On Auto-Provisioning Cisco DCNM Using Cisco DCNM 11.x RBAC and Authentication, Authorization, and Accounting (AAA) Building the Fibre Channel Fabric with Cisco MDS Switches Virtual SANs Port Channels and VSAN Trunking Zoning and Smart Zoning Device Aliases Inter-VSAN Routing Fibre Channel Fabric Security Building SAN Extensions Inter-VSAN Routing Slow Drain Analysis SAN Analytics and Telemetry Streaming Cisco Secure Boot NPV and NPIV Automating Cisco MDS Fabric Cisco MDS NX_APIPython API Ansible Monitoring and Reporting Cisco MDS Features Cisco DCNM SAN Reports and Alarms SAN Analytics and SAN Telemetry Streaming Troubleshooting Common Cisco MDS Issues Troubleshooting Fibre Channel Domains, Zones and Zone Merges Boot and Upgrade Issues

Duration 4 Days 24 CPD hours This course is intended for Developers who have: At least two years of experience with Java or JavaScript programming Familiarity with the jQuery library and JSON syntax Overview When you complete this course, you will be able to: Create cartridges to add reusable functionality to a site. Use JavaScript controllers to add business logic to a site. Create reusable code using ISML templates. Use content slots and page designer to improve the appearance and flexibility of a site. Use B2C Commerce Script in ISML templates and script files. Use the Forms Framework to control the validation, rendering, and storing of consumer-entered values. Create hooks to configure functionality that is called a specific event. Measure and ensure site performance. Install and use SFRA command line tools to perform testing. This course introduces the core programming concepts, relevant files, and scripting language for Salesforce B2C Commerce. It is a must for developers new to Salesforce B2C Commerce and experienced developers looking to ramp up on Storefront Reference Architecture. Using real-world scenarios, this course covers how to customize the Storefront Reference Architecture and modify a B2C Commerce Cloud storefront. Overview of B2C Commerce Salesforce B2C Commerce Overview Storefront Reference Architecture Overview Business Manager Organization Getting Started Accessing Storefront Reference Architecture Creating a Workspace Creating a Server Connection Navigating Cartridges CartridgesCartridges Cartridge Types Cartridge Path Working with Plugin Cartridges Using a Custom Storefront Cartridge Controllers Introduction to JavaScript Controllers Creating a JavaScript Controller Script & JavaScript Controller Debugging Middleware Functions B2C Commerce Script API Models Introduction to Models Extending Models ISML ISML Tags and Expressions Reusing Code in Templates Conditional Statements & Loops Resource API & Resource Bundles Content Slots Creating & Configuring Content Slots Content Link Functions Page Designer Introduction to Page Designer Business & Developer Tasks Creating Custom Components Forms Framework Custom & System Objects XML Metadata File Server-Side Validation Script ISML Form Template Custom Logging Client-Side Validation Script Site Maintenance Site and Page Caching Site Performance Storefront Reference Architecture Tools GitHub NPM Tools Functional and Unit Tests