1448 Courses in Cardiff delivered Live Online

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam. Overview By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4. ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs. This class includes an exam voucher. 1 - ITIL 4 OVERVIEW Introduction to ITIL Key Concepts of ITIL 2 - The ITIL Framework The Four Dimensions of Service Management The ITIL Service Value System 3 - The ITIL Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate 4 - THE ITIL SERVICE VALUE SYSTEM (SVS) Governance The Service Value Chain Continual Improvement 5 - Key ITIL Practices Continual Improvement Service Level Management Change Control Incident Management Service Request Management Service Desk Problem Management 6 - Other ITIL Practices General Management Practices Service Management Practices Technical Management Practices

Advanced DNS training course description This two-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course follows on from our Definitive DNS for engineers course starting with best practices. The majority of the course is spent on securing DNS and in particular DNSSEC. Some parts are specific to BIND. Students choose whether to use Windows or UNIX for the hands on sessions. What will you learn Implement DNS best practices. Harden DNS servers. Install, configure, maintain and troubleshoot DNSSEC. Advanced DNS training course details Who will benefit: Technical staff wanting to learn DNS including: Network personnel. System administrators. Prerequisites: Total DNS for engineers Duration 2 days Advanced DNS training course contents Best practices MX and PTR records, lame delegations, disallowing recursion, TTLs, online testing. Hands on Review of your DNS servers. Split DNS Partitioning internal and external DNS, views. Hands on Implementing split DNS. Hardening DNS ACLs, recursion, queries, trusted sources, chroot jail, secure BIND template. Hands on Securing the DNS server. DNSSEC What is DNSSEC? DNSSEC benefits, DNSSEC RRs. DNSKEY, RRSIG, NSEC, DS. Hands on Creating DNSSEC keys. Securing zone transfers TSIG, shared secret. Securing DDNS. Hands on Secure file transfers. Zone integrity Trusted anchors, Chains of trust, Zone status, Zone signing, Keys. ZSK, KSK, adding keys to a zone file. Secure delegations. Hands on Zone signing Maintaining Signed zones Key rollover, pre publish, double signing, rollover cache.

Overview This 2 day course provides a practical introduction to Interest Rate Derivatives, equipping participants with the skills to price, trade, and manage risk across financial markets. Participants will explore key pricing concepts like bootstrapping, zero-coupon curves, and forward curves, while developing risk management techniques to navigate various market scenarios. The course also covers using derivatives to express macroeconomic views, bridging theory with real-world applications. By the end, participants will have the tools and insight to confidently engage with Interest Rate Derivatives in professional settings Learning Objectives Understand how to use Interest Rate Derivatives in different roles Grasp major pricing concepts like bootstrapping, zero-coupon curve, forward curve Develop risk management techniques to manage multiple scenarios Express Macro views using derivatives Who the course is for Anyone seeking practical insights into interest rate derivatives which include: Bank traders, market makers, sales, structurers, market risk Portfolio managers, execution traders Corporate treasurers, private bankers Operations, mid and back office personnel, brokers Graduate students and aspiring professionals aiming for careers in financial markets Course Content To learn more about the day by day course content please click here To you are interested in speaking with a course specialist, you can book a meeting here

Access to Medicine. Regulated by QAA. Widely accepted by UK universities.

Access to Nursing and Healthcare Professions. Regulated by QAA. Widely accepted by UK universities.

This course is an exploration of our understanding of structural racism in the UK and provides a good foundation for anyone wanting to be a responsible ally. Are you working with young people, but struggling with conversations about race? Are you worried that you have been getting it wrong when it comes to race? Do you have questions about race that you are afraid to ask? This course is for you. Description  Racism is a real problem in the UK, but it is much more hidden and covert than it has been in the past. People know its not ok to say the ’N-word’, but sadly, racism has permeated British society much more deeply than this. On this course we will help redefine the idea of racism and explain the complex nature of its modern day manifestation. We will explore how to talk with young people about race and particularly how to challenge when racism occurs. To achieve this, we need to start with ourselves. We will cover the idea of Unconscious Bias making us react differently to people based on our socialisation. We will cover the concept of White Privilege making it difficult for white people to get into the shoes of someone of another race. We will cover the concept of micro-aggressions that are difficult to report to a superior because they may be misconstrued as a mere “interpretation” of the situation and not an incident of racism. We will introduce the idea of the “racism binary”, and how we need to become more accountable for our own actions, and instead of getting offended, take responsibility when someone says something we did or said was racist. This can lead to a much more useful conversation than trying to defend yourself by saying “I’m not racist”.  When we live in a world where racism doesn’t exist, only then can we say “I don’t see colour”, because it does exist, and it does have an impact on peoples lives.  When racist incidents happen, people get hurt. Unfortunately, it is an all too familiar feeling for a lot of people in the UK who have been forced to accept it as part of life. Most of these situations will never be resolved, because they will never be reported. Poor handling of racist incidents teach young people not to say anything, thinking it will only make the situation worse. A lot of people believe that racism is never going away, because their experiences have confirmed this belief. There is a lot of work to be done, and the time is now.  This course is an exploration of our own socialisation and personal expressions of race, which will leave you feeling positive and hopeful about the future. Be bold, and join us on this journey into the ever growing multicultural melting pot. Enquire for more information about this thought provoking training day.  Learning objectives  Develop understanding of modern racism in the UK Strengthen knowledge of key terminology Understanding how to think like an “Ally” Explore strategies for dealing with racism when we encounter it Developing our confidence and ability to hold conversations with young people about race Who is it for? Leadership teams seeking guidance and reflection Multi Agency Teams Social workers CAMHS teams Year Managers Primary and secondary staff teams College staff Early Years and School based Practitioners Heads and Deputies SENCOs Advanced Skills Teachers Primary and secondary teachers Local Authority Support Services Voluntary Organisations People who want to “get it right” Content AM What makes a good welcome? Why don’t we talk about race? History of racism in the UK Definition of modern racism – how racism manifests in a post-racist world Unconscious bias The ‘racism binary’ – taking accountability for our words/actions Examining our privilege What does your race mean to you? PM Trust and difference exercises – how can we become more trustworthy? What is good Allyship? What to do and what not to do Strategies for dealing with racism incidents Restorative Justice How can we create dialogue with young people about race? Affinity groups What does the ideal workplace/school look like? What actions will we take away?

In this workshop we explore how to understand movement differences of those with ADHD/Autism, Tourettes or Cerebral Palsy in a non-medical way. Online course coming soon Online Course now available via Teachable Platform – Understanding Movement Differences Learn at your own pace… lots of text and video support Course Category Inclusion Autism and Communication Behaviour and Relationships Description In this workshop we explore how to understand movement differences of those with ADHD/Autism, Tourettes or Cerebral Palsy in a non-medical way. Learning Objectives To understand movement differences using a respectful model that helps us all empathise For participants to understand the underlying rationale and ethos of this way of working To explore ways of maximising an individual’s inclusion and connection with the wider community through useful strategies around their movement challenges To explore ways of helping with movement accommodations Who Is It For? Anyone interested in mobilising the community to make it more inclusive around disabled or challenging individuals. Course Content • Understanding movement differences: stopping/starting/executing/switching and combining • Inclusion strategies • Building relationships • Frameworks of support

This workshop gives an opportunity to focus on the emotional needs of children and young people and how to meet these. We lift the lid on an emerging urgent inclusion issue, meeting the emotional well being of all children. In one year 1300 young men committed suicide in the UK. In the UK the commonest cause of death among those aged 16-35 is suicide. Online Course now available via Teachable Platform – Understanding children’s Emotional Needs Learn at your own pace… lots of text and video support Course Category Behaviour and Relationships Meeting emotional needs Early Years Inclusion Description This workshop gives an opportunity to focus on the emotional needs of children and young people and how to meet these. We lift the lid on an emerging urgent inclusion issue, meeting the emotional well being of all children. In one year 1300 young men committed suicide in the UK. In the UK the commonest cause of death among those aged 16-35 is suicide. 1 in 4 women experience domestic violence and 2 women a week are killed by a current or ex partner. We need to find ways to allow children to unclench their hearts and learn to experience, process, communicate and manage their own emotional lives for their own and for the good of the wider community. Testimonials Be the first…. Learning Objectives Increased understanding of emotional needs Access to a wider range of practical strategies to impact on meeting emotional and behaviour problems Deeper understanding of core values surrounding inclusion Opportunity to reflect on professional attitudes and behaviour towards children and their emotional challenges New skills and processes to make emotionally challenged children’s inclusion and achievement more successful Who Is It For ? Early years and school based practitioners Key workers Teaching Assistants with support roles Heads and deputies SENCOs Advanced skills teachers Primary and secondary classroom teachers Parents Local authority support services Course Content Shared experiences of teaching and parenting around emotional well being Circle of Courage as away of understanding emotional needs Fathers, mothers and sons and daughters Drinking and drugs, filling the emotional void Depression and suicide Anger and violence Solution Circle Problem Solving What children really need

The Extreme Person Centred Thinking Tools are a set of tools to support dreams, build relationships and connections and promote capacity thinking. The aim of the extreme person centred thinking tools training is not to teach people how to facilitate plans, instead it is about sharing tools that can be used to listen and reflect and creatively involve people in planning their own lives. Online Course now available via Teachable Platform – Person Centred Mindset Learn at your own pace… lots of text and video support Course Category Person Centred Planning Description The Extreme Person Centred Thinking Tools are a set of tools to support dreams, build relationships and connections and promote capacity thinking. The aim of the extreme person centred thinking tools training is not to teach people how to facilitate plans, instead it is about sharing tools that can be used to listen and reflect and creatively involve people in planning their own lives. Many of these tools have been taken from MAPS and PATH, and parts also build on the person centred thinking tools. Testimonials Be the first… Learning Objectives This course will provide participants with an understanding of how to use a range of extreme person centred thinking tools to; Use graphics to facilitate creative conversations Learn from people’s stories and histories Listen to and facilitate dreams and nightmares Think about what is positive and possible Connect people with their communities Facilitate inclusion Who Is It For? Person Centred Planning Facilitators Support Workers / Day Centre Officers / Residential Workers Personal Assistants / Teaching Assistants Families Self Advocates Social Workers CAMHS teams Primary and secondary staff teams SENCOs Local Authority Support Services Course Content The course will introduce participants to a range of tools focused around supporting relationships, realising dreams, connecting people with their communities and capacity thinking. Participants will be coached in using the tools and given the opportunity to practice the tools and their graphic facilitation skills in a safe environment. The course will answer the following questions: How can we use ideas from MAP and PATH in our day to day work? How can I use graphics to facilitate conversations? How can we learn more about the people we support? How can we start to think about connecting people to their communities? If you liked this course you may well like: PERSON CENTRED PLANNING USING PATH AND MAPS

Local authorities are being encouraged to seek the views of young people in relation to the services they receive. Schools and the whole range of support services (e.g. behaviour support, youth offending teams, social services, CAMHS etc.) are being expected to routinely ask young people for their views. This goes beyond involving young people in plans that concern them e.g care plans, individual education plans, pastoral support plans etc. Online Course now available via Teachable Platform – Ask the Children Learn at your own pace… lots of text and video support Course Category Peer Support Description Local authorities are being encouraged to seek the views of young people in relation to the services they receive. Schools and the whole range of support services (e.g. behaviour support, youth offending teams, social services, CAMHS etc.) are being expected to routinely ask young people for their views. This goes beyond involving young people in plans that concern them e.g care plans, individual education plans, pastoral support plans etc. This training will focus on how young people can be effectively engaged in giving their views and will present a model for use in evaluating services to young people based on the concept of resilience. This model enables young people to be clear about what has helped and hindered them in being able to overcome difficulties. It also provides a framework for evaluating the extent to which services are reducing risk and increasing protective factors to enable young people to develop the resilience. Testimonials ‘Yet again inspiring and opening more doors than I can go through’? ‘This opened a lot of avenues for thought and reflection. It will help me to help colleagues to see where they can improve practice to create a more inclusive environment within the whole school.’ ‘Some great ideas and restored my self belief! Fantastic’ Learning Objectives Strategies for engaging young people Knowledge and Understanding of resilience In relation to system and environmental factors Strategies for reducing risk and increasing protective factors In relation to Individual young people and services Evaluation framework for services to young people Who Is It For ? Youth offending teams Social services CAMHS Primary and secondary teachers Heads and Deputies SENCOs Learning Support and Guidance staff Advanced Skills Teachers Parents Local Authority Support Services Community Development workers Early Years and School based Practitioners Social work staff Health Services Course Content The course answers the questions : How can we truly involve pupils? Practically how do we go about listening to pupils views? What if we do not like what they tell us? How can we involve our most disaffected young people? Key themes Tools for engaging young people and gaining their views The concept of resilience System and environmental risk and protective factors that impact on young people’s resilience Reducing risk and Increasing protective factors Resilience planning for Individuals and services Evaluating services to young people If you liked this course you may well like: CIRCLES OF FRIENDS