49 Courses in Cardiff delivered Live Online

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This Level 4 course encourages individuals in digital and technical roles to enhance their skills by exploring different techniques, formats, and tools to communicate and understand the impact of their communication choices.

After Effects Basics and Fundamentals Course Learn After Effects fundamentals course. Master essential techniques for stunning visual effects and animations. Enroll now!. In this course, You'll gain knowledge in animation, visual effects, and motion graphics. Learn to animate objects and more. Learn basics of motion graphics and animation using After Effects. Click here for more info: Website Duration: 10 hours Approach: 1-on-1 personalized training with tailored content. Availability: Monday to Saturday, between 9 am and 5 pm. Duration: 10 Hours Session 1: Introduction to After Effects (1 hour) Overview of After Effects interface and tools Understanding compositions, layers, and timelines Importing and organizing assets Basic animation principles: keyframes, motion paths, and easing Session 2: Working with Layers and Effects (1 hour) Layer properties: opacity, position, scale, rotation, and anchor points Applying effects and presets for visual enhancements Introduction to masks and blending modes Understanding adjustment layers for global effects Session 3: Animation Techniques (2 hours) Advanced keyframing: graph editor, speed graphs, and expressions Puppet tool for character animation and shape deformation Working with text layers: animation, tracking, and text presets Parenting and creating nested compositions for complex animations Session 4: Special Effects and Visual Enhancements (2 hours) Particle systems and simulation effects Creating realistic motion blur and 3D effects Introduction to color grading and advanced effects Utilizing plugins for additional effects and creative possibilities Session 5: Motion Graphics and Templates (2 hours) Introduction to motion graphics principles Using shape layers and shape animations Creating lower thirds, titles, and infographics Working with pre-made templates and customizing them Session 6: Project-Based Learning and Advanced Tips (2 hours) Guided hands-on project incorporating learned techniques Advanced tips and tricks for efficient workflows Q&A session to address participant queries and challenges Upon completing this course, participants will have a strong foundation in Adobe After Effects, enabling them to create compelling animations, visual effects, and motion graphics for various applications. Upon completion of the Adobe After Effects Fundamentals course, participants will: Master Essential Tools: Gain a comprehensive understanding of After Effects interface, tools, and basic animation principles. Layer Management: Learn to work with layers, apply effects, masks, and blending modes for visual enhancements. Advanced Animation Techniques: Explore advanced keyframing, puppet tool, text animations, and parent-child relationships for complex animations. Special Effects Mastery: Acquire skills in particle systems, motion blur, 3D effects, color grading, and utilizing plugins for creative enhancements. Motion Graphics Proficiency: Create dynamic motion graphics using shape layers, animations, lower thirds, titles, and infographics. Project-Based Experience: Apply acquired skills in guided hands-on projects, enhancing practical expertise and creativity. Job Opportunities: Motion Graphics Designer: Design engaging motion graphics for videos, commercials, and digital platforms. Visual Effects Artist: Create stunning visual effects for films, TV shows, and advertisements. Video Editor: Edit and enhance videos using After Effects for various industries including entertainment and marketing. Animation Specialist: Develop animations for web, mobile apps, and multimedia presentations. UI/UX Animator: Design interactive user interfaces with animated elements for websites and applications. Social Media Content Creator: Produce eye-catching animated content for social media platforms. Freelance Animator/Designer: Offer freelance services to clients seeking customized animations and visual effects. E-learning Content Developer: Create animated educational content for online courses and e-learning platforms. Advertising Creative: Contribute to creative advertising campaigns by integrating dynamic animations and visual effects. Film and Television Production: Contribute to film and TV productions by creating captivating visual effects sequences and animations. Session Highlights: Advanced Animation Techniques: Master intricate animation methods, including character animation, 3D motion, and advanced visual effects. Storyboarding and Conceptualization: Develop compelling storyboards and refine your creative concepts for animation projects. Industry-Standard Software Proficiency: Gain expertise in software like Adobe After Effects, Cinema 4D, and Maya for professional-grade animation. Collaborative Project Work: Engage in team-based animation projects, simulating real-world production environments. Portfolio Development: Receive personalized feedback on your work and build a professional animation portfolio. Career Guidance: Benefit from career-oriented workshops, resume building, and industry networking opportunities. After Effects Free Download & Free Trial Adobe https://www.adobe.com Explore the following advantages: Interactive Online Training: Engage in our live online sessions from anywhere globally. Connect with the instructor and peers, ask questions, and receive instant feedback. Face-to-Face Learning Option: Opt for in-person training sessions if you prefer hands-on interaction. Collaborate with the instructor and fellow learners for a personalized learning experience. Session Recordings: Never miss out! Access recordings of every session, enabling you to review the material at your convenience and solidify your understanding. Lifetime Email Assistance: Enjoy continuous support from our dedicated team. Reach out with any questions or challenges, even after completing the course, for ongoing guidance. Certified Educators and Industry Professionals: Learn from seasoned experts in motion graphics and animation. Benefit from their wealth of experience and practical insights, ensuring a comprehensive learning experience.

This qualification prepares learners to become early years educators, enabling them to work with children from birth to five years and gain knowledge and understanding of the development of children aged five to seven years. Upon achieving this qualification, you will be able to work within the early years education sector. Requirements: 864 Guided Learning Hours Work placement experience in either paid of voluntary setting. Aged 16+ Payment plans are available - contact us for more info. Bundles to include CPD & Functional Skills are available - contact us for more info. Mandatory Units: 1. Introduction to the role of the early years educator 2. Holistic child development 3. Children with special educational needs and disabilities 4. Effective communication in an early years setting 5. Safeguarding and welfare requirements 6. Health, wellbeing and safety 7. Promoting an effective early years curriculum 8. Assessment of children's learning and development 9. Understanding play for learning and holistic development 10. Partnership working

This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for business users, educators, students, and knowledge workers in a variety of roles and fields who want to be able to use the apps included in Google Workspace to create and manage various types of files and communicate and collaborate with colleagues. Overview In this course, you will use the various apps included in Google Workspace to work productively as part of a team. You will: Navigate the Google Workspace environment and use Gmail to send and manage email correspondence. Manage schedules using Google Calendar™. Communicate with colleagues over text, voice, and video using Google Chat and Google Meet. Store and share files using Google Drive. Collaborate on documents using Google Docs, Google Slides™, and Google Keep™. Collaborate on data using Google Sheets and Google Forms™. Collaborate on websites using Google Sites™. The core productivity apps that make up the Google Workspace? suite enable users to work together on a variety of projects and tasks across many different industries and job roles. This course will teach you how to work efficiently and effectively in apps like Gmail?, Google Drive?, Google Docs?, Google Sheets?, Google Meet?, Google Chat?, and more?all while participating in a collaborative team environment. Lesson 1:Getting Started with Google Workspace Topic A: Navigate Google Workspace Topic B: Send and Manage Email Using Gmail Lesson 2:Managing Schedules Using Google Calendar Topic A: Create and Manage Events Topic B: Customize Calendars Topic C: Create and Share Calendars Topic D: Create and Manage Tasks Lesson 3:Communicating Using Google Chat and Google Meet Topic A: Chat Using Google Chat Topic B: Participate in Meetings Using Google Meet Lesson 4:Storing and Sharing Files Using Google Drive Topic A: Add Files and Folders Topic B: Manage Files and Folders Lesson 5:Collaborating on Documents Using Docs, Slides, and Keep Topic A: Create and Edit Documents Using Google Docs Topic B: Design Presentations Using Google Slides Topic C: Take Notes Using Google Keep Lesson 6:Collaborating on Data Using Sheets and Forms Topic A: Create and Manage Spreadsheets Using Google Sheets Topic B: Design Surveys Using Google Forms Lesson 7:Collaborating on Websites Using Sites Topic A: Create and Edit Sites Topic B: Share and Publish Sites

Mental Health First Aid (MHFA) England Training with Mindmaps Wellbeing Enhance workplace wellbeing and mental health awareness with MHFA England-certified training by Mindmaps Wellbeing. Our expert-led courses, delivered by Registered Mental Health Nurses and Healthcare Educators, equip you with the skills to recognize, support, and respond to mental health challenges. Whether online or in-person, our training ensures flexible learning options without compromising quality. Join us to gain certification as a Mental Health First Aider and access exclusive benefits like ongoing peer support, expert forums, and resources for self-care. Book now with Mindmaps Wellbeing and take the first step toward a healthier, more supportive environment for all.

Essential self-care for helping professionals New research gives us practical ways to prevent overwhelm or burnout in ourselves and others, manage workplace stress, avoid ‘compassion fatigue’ and much more… Accredited CPD Certificate: 6 hours Length: 1 day (9.15am - 4.00pm GMT) Really interesting and engaging online course with lots of tips to support ourselves and our clientsCOMPLEMENTARY THERAPIST Live Online Training – Join Emily Gajewski on Thursday 11th April 2024 to take some important time out for yourself, or to help those you support. Once you’ve booked your place we will email you confirmation and you will receive details of how to join the Zoom workshop the day before the event. Bonus Recording – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. Can’t make this date? Then please register your interest below – and we’ll email you when a new date is available. To help others effectively, we need to have enough ‘spare capacity’, which means looking after our own wellbeing too – new research shows us how… Why you should take this course When our day-to-day jobs involve continually listening to other people’s emotional difficulties, how do we avoid being overwhelmed by them ourselves or succumbing to compassion fatigue? We are the ‘tool’ of our trade. It could be argued that we have a duty to those we work with to prioritise our own mental health and wellbeing so that we can give them the best possible service. This live online training events shows you how. ‘Burnout’ is commonly defined as a physical and emotional state caused by excessive or overwhelming workplace stress. This is often specifically related to work but of course feelings of burnout can be impacted or compounded by other life events and caring roles too. Even if we know good stress management techniques, this often isn’t enough. Burnout is a very common phenomena in the ‘helping professions’, A 2018 research review paper published in the Journal of Clinical Psychology analysed 30 years of research on this topic, involving 9,000 psychotherapists. Over half of the therapists they sampled reported “moderate-high levels of stress and burnout”. The good news is that burnout, overwhelm and empathy fatigue are not a given of working in roles where we are consistently exposed to others’ emotional pain. New research and insights into ‘buffering’ the impact of this work mean that we can consciously choose to put in safeguards to our own mental wellbeing, whilst also remaining connected and present with our clients. Emily Gajewski’s online course draws on her extensive experience of working as a therapist and clinical supervisor, in the NHS and privately, for over 20 years. Throughout the day she examines the many ways working in the caring professions can impact us personally and gives you a wealth of practical steps you can take to mitigate them. She also covers the most up-to-date guidance on keeping ourselves well and thriving in caring roles and will help you develop a realistic plan for your own continuing wellbeing. Excellent online training…. very insightful and thought provokingHILARY KEARNS, ACUPUNCTURIST What you will learn The latest research on how to prevent burnout in your working life How to identify burnout in ourselves and others – the warning signs you need to look out for Easy, practical steps to protect yourself in stressful work situations How to avoid ‘compassion fatigue’ Evidence based ‘top tips’ for optimal working practices to maintain your own wellbeing The Cycle of Stress – how to ‘work with it’ for optimal health An understanding of vicarious trauma – and how to avoid it Techniques to calm yourself in client sessions when you are ‘triggered’ by something they bring up Understanding the difference between compassion fatigue and empathy fatigue Reducing your own risk of depression when you’re worried about your clients The joy of creating ‘flow’ in our working life Constructive ways to manage difficult feelings that arise as a result of your work Practical techniques for grounding and ‘letting go’ of clients How to safely explore our own areas of vulnerability Useful tips for ongoing stress management What you need to maintain your own mental health How to re-ground yourself if you’re feeling overwhelmed or derailed by a client An opportunity for you to reflect on your own practice and wellbeing, take some time to step back, learn what works for you and how you can create more spare capacity Time to relax, try out techniques and refresh your tools to support your wellbeing and build resilience How to utilise what you’ve learnt to create your own realistic wellbeing plan. Very useful and practical. The term ‘burnout’ is become as over-used as ‘wellbeing’ and ‘stress’. This online course provides clarity on what the term ‘burnout’ means in reality ... with strategies to counter the effectsHEADTEACHER SUPPORT SERVICE COUNSELLOR Course Programme The ‘How to avoid burnout’ live online course starts at 9.15am and runs until 4.00pm. (GMT). 9.15am Join the Zoom meeting 9.30am Understanding Burnout and how to halt the journey towards it 11.00am Comfort break and discussion 11.30am Exploring practical self-care steps that can work for YOU! 1.00pm Lunch break 1.45pm How to manage difficult feelings that arise as a result of our work 2.45pm Comfort break and discussion 3.00pm Creating a plan for your own wellbeing 4.00pm Day ends Who this workshop is suitable for Anyone who works within a role that involves caring for others – including: medical professionals – including GPs and nurses health and social care professionals therapists and mental health workers counsellors educators, teachers professional carers (foster carers and non-paid carers) social workers occupational therapists outreach workers volunteers holistic practitioners etc. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for business users, educators, students, and knowledge workers in a variety of roles and fields who want to be able to use the apps included in Google Workspace to create and manage various types of files and communicate and collaborate with colleagues. Overview In this course, you will use the various apps included in Google Workspace to work productively as part of a team. You will: Navigate the Google Workspace environment and use Gmail to send and manage email correspondence. Manage schedules using Google Calendar™. Communicate with colleagues over text, voice, and video using Google Chat and Google Meet. Store and share files using Google Drive. Collaborate on documents using Google Docs, Google Slides™, and Google Keep™. Collaborate on data using Google Sheets and Google Forms™. Collaborate on websites using Google Sites™. The core productivity apps that make up the Google Workspace? suite enable users to work together on a variety of projects and tasks across many different industries and job roles. This course will teach you how to work efficiently and effectively in apps like Gmail?, Google Drive?, Google Docs?, Google Sheets?, Google Meet?, Google Chat?, and more?all while participating in a collaborative team environment. Lesson 1: Getting Started with Google Workspace Topic A: Navigate Google Workspace Topic B: Send and Manage Email Using Gmail Lesson 2: Managing Schedules Using Google Calendar Topic A: Create and Manage Events Topic B: Customize Calendars Topic C: Create and Share Calendars Topic D: Create and Manage Tasks Lesson 3: Communicating Using Google Chat and Google Meet Topic A: Chat Using Google Chat Topic B: Participate in Meetings Using Google Meet Lesson 4: Storing and Sharing Files Using Google Drive Topic A: Add Files and Folders Topic B: Manage Files and Folders Lesson 5: Collaborating on Documents Using Docs, Slides, and Keep Topic A: Create and Edit Documents Using Google Docs Topic B: Design Presentations Using Google Slides Topic C: Take Notes Using Google Keep Lesson 6: Collaborating on Data Using Sheets and Forms Topic A: Create and Manage Spreadsheets Using Google Sheets Topic B: Design Surveys Using Google Forms Lesson 7: Collaborating on Websites Using Sites Topic A: Create and Edit Sites Topic B: Share and Publish Sites Additional course details: Nexus Humans Google WorkSpace training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Google WorkSpace course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Getting Started The MBA in Educational Leadership and Management Top Up programme is a dynamic educational offering that aims to equip future educational leaders with essential skills. This programme places a strong emphasis on effective leadership, educational policy, and management within a variety of educational settings. Graduates from this programme emerge well-prepared to take on leadership roles within academic institutions and drive positive changes in the field of education. The MBA in Educational Leadership and Management is designed to empower educators and education professionals with advanced knowledge and skills in leadership and management. This programme presents an excellent opportunity for individuals with a relevant postgraduate diploma or an equivalent qualification to "top up" their credentials to earn a full MBA degree. Throughout this programme, students engage deeply with the intricacies of educational leadership and management, gaining valuable insights into the latest theories, practices, and strategies relevant to the educational sector. The curriculum strongly focuses on critical areas such as leadership theory, organisational management, policy development, and educational change management. The programme provides students with the tools needed to address the complex challenges that educational organisations face today, ultimately enhancing the quality of education. This MBA in Educational Leadership and Management enhances career prospects and actively contributes to improving educational systems. The programme comprises two phases; the first is the Qualifi Level 7 Diploma in Educational Management and Leadership, awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the MBA in Educational Leadership and Management Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements A bachelor's degree Applicant without a bachelor's degree but holding significant relevant experience will be considered for entry on a case-by-case basis. A good command of English (IELTS 6.0 or equivalent). Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase -1 - Qualifi Level 7 Diploma in Educational Management and Leadership The QUALIFI Level 7 Diploma in Educational Management and Leadership is made up of 120 credits, which equates to hours 1200 of TQT. Learners must complete two mandatory units and choose four optional units to achieve a minimum of 120 credits. Mandatory Units Leadership Qualities and Practice in Education Unit Reference -T/618/3135 TQT : 200 Credit : 20 The unit will explore how team performance can be evaluated and optimised to realise strategic business and operational objectives. Contemporary Issues in Education: Theory, Policy and Practice Unit Reference - A/618/3136 TQT : 200 Credit : 20 This unit provides learners with an understanding of the link between educational research, policy and practice.   Optional Units Managing Change in an Educational Context Unit Reference - F/618/3137 TQT : 200 Credit : 20 This unit aims to develop learners' understanding of educational leadership and management in supporting change and developing leadership in their educational context. Pedagogy and Practice in Education Unit Reference - J/618/3138 TQT : 200 Credit : 20 This unit aims to develop learners' theoretical and practical grounding in approaches to teaching and learning related to subject academic knowledge and educational practices. Leading Reflective Practice in Education Unit Reference - L/618/3139 TQT : 200 Credit : 20 This unit aims to develop learners' understanding of reflective practice to apply this to their and other's roles in an educational context, leading to planning for personal development. Research Methods in Education Unit Reference - F/618/3140 TQT : 200 Credit : 20 This unit aims to develop research skills, including different approaches, proposal formulation, planning, data analysis, and exploring research's relationship with evidence-based practice. Postgraduate Study of Childhood, Education and Family Support Unit Reference - A/650/6687 TQT : 200 Credit : 20 The unit will offer a framework for each individual's evaluation of their academic and professional action plans for personal and professional learning. Research Methods for Childhood, Education and Family Support Unit Reference - D/650/6688 TQT : 200 Credit : 20 This unit aims to help learners identify and develop a focus on research and approaches to data analysis, such as phenomenological and hermeneutic approaches and descriptive statistics. Triangulating Theory and Practice Unit Reference - F/650/6689 TQT : 200 Credit : 20 This unit aims to assist educators in comprehending the theories that drive recommendations for best practices and calls for action in a challenging and quickly evolving professional context. Contemporary Issues in Education Unit Reference - K/650/6690 TQT : 200 Credit : 20  This unit aims to introduce learners to various emerging topics from many educational sectors.    Phase 2 - MBA in Educational Leadership and Management Top-Up Programme Structure Developing Effective Management Systems Dissertation (Major Project) Delivery Methods The programme comprises two phases; the first is the Qualifi Level 7 Diploma in Educational Management and Leadership, awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the MBA in Educational Leadership and Management Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.