• Professional Development
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5410 Courses in Cardiff delivered Live Online

Managers: Keeping an Exceptional Level of Customer Service Within Your Team

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

Managers: Keeping an Exceptional Level of Customer Service Within Your Team
Delivered in person or OnlineFlexible Dates
Price on Enquiry

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Facilitating Effective Meetings (Virtual)

By IIL Europe Ltd

Facilitating Effective Meetings (Virtual) Billions of dollars and exorbitant amounts of time are wasted annually across the globe because of organizations' meeting practices. This contributes to serious performance problems for both organizations and employees, and it has a serious impact on culture and morale. But despite the costs and consequences, every-day people in any role have the ability to change that. They can reduce cost, improve productivity, and enhance their workplace cultures by improving their meeting facilitation skills. And that is because facilitation skills start in the planning stage, not in the live meeting stage. In this course, participants will learn that their responsibility as a facilitator is to be a steward of time, money, relationships, and performance. To do that, they will learn to estimate costs of meetings and practice a variety of strategic thinking and analysis tasks to effectively plan results-aligned meetings. They will also apply several techniques and strategies to proactively prevent and deal with conflict in meetings, as well as give objective, constructive feedback to others in order to create behavior change during meetings. Participants must bring laptops with them and have internet access during the course (both virtual classroom and traditional classroom). The laptops are needed for specific activities. Also note that this course pairs well with IIL's Conflict Resolution Skills and Decision Making and Problem Solving courses, which go much deeper into related skills and tools that support effective meeting facilitation. What you will Learn At the end of this program, you will be able to: Estimate the financial and time costs of attendance for real-world meetings Use a performance formula to define the purpose of meetings Describe the responsibilities and qualities of an effective facilitator Analyze situations to determine when a meeting is necessary Articulate performance-driven meeting goals and results Align meeting goals and results Strategize to invite, involve, and exclude appropriate attendees Explain research-based best practices for meeting decisions and agenda development Create an effective agenda for a results-driven meeting Apply proactive tools and strategies for relationship-building dealing with meeting conflict Give constructive behavioral feedback using the Situation-Behavior-Impact® technique Getting Started The Business Case for Effective Facilitation Embracing the research on meetings Estimating the real costs of meetings Determining a meeting's performance value Clarifying the meeting facilitator's role Facilitating the Meeting Plan Determining if a meeting is necessary Aligning meeting goals with meeting types Identifying the right attendees Creating a strategically effective agenda Facilitating the Live Meeting Building relationships from the start Dealing with conflict proactively Giving feedback on unproductive behavior Summary and Next Steps

Facilitating Effective Meetings (Virtual)
Delivered OnlineFlexible Dates
£450

Introduction to macOS

By Influential Training

Mac Introduction course,

Introduction to macOS
Delivered OnlineFlexible Dates
£300

Medical Terminology Training Courses - Level 2

By Mediterm Training

This course leads to the Mediterm Intermediate Award in Medical Terminology (Level 2), studied over approximately 12 weeks (taking more or less time dependent on learner requirements). This course is suitable for those already working in healthcare or those who wish to start a new career in healthcare.

Medical Terminology Training Courses - Level 2
Delivered OnlineFlexible Dates
£325

Preparing for Le Jog - 3 Webinar Course

By Rally Navigation Training Services

Training webinars in preparation for Le Jog Historic Road Rally

Preparing for Le Jog - 3 Webinar Course
Delivered OnlineFlexible Dates
£100

Maximising Pupil Progress

By Marell Consulting Limited

This workshop outlines strategies for making sure that learning takes place and that pupils in non-association independent schools make progress in the limited time they have.

Maximising Pupil Progress
Delivered in Birmingham or UK Wide or OnlineFlexible Dates
£497

The Art of Negotiation: In-House Training

By IIL Europe Ltd

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£450

Preparing to Teach

By Marell Consulting Limited

This session is for those who find themselves teaching even though they have not gone through teacher training. It is designed to give you the basic tools you need to begin delivering to ensure that learning takes place.

Preparing to Teach
Delivered in Birmingham or UK Wide or OnlineFlexible Dates
£497

One week - Online introduction to Mindful Photography with Rebecca

By Mindful Photography UK

Join us for a fun and interactive online workshop with Rebecca to learn the basics of mindful photography! Event lasts one week. Agenda 18:00 - 18:30 Opener - before we start we will get to know you a little. 18:30 - 19:15 Session starts - we will explore the basics of Mindful Photograpy together 19:15 - 19:20 Short Break 19:20 - 20:30 Practical exercises, feedback and discussion 20:30 - 20:30 Details on the week long project About this event Event lasts 2 hours Welcome to an exciting online event with an optional guided and fully interactive project to last the whole week! Special bank holiday code available now email rebecca@mindfulphotography.org.uk and ask for the code ! Introduction to Mindful Photography with Rebecca, founder of Mindful Photography UK. Join us on Mon Sep 23 2024 at 18:30 GMT for a unique experience that combines mindfulness and photography. We deliberately keep our sessions limited to small numbers so that we all have a chance to talk to each other and have interactive discussion. In this online session, Rebecca will guide you through the art of capturing moments with intention and awareness. Learn how to slow down, observe your surroundings, and create beautiful images that reflect your thoughts and feelings. No prior experience required, just bring your camera or smartphone and an open mind. Don't miss this opportunity to explore the world through a new lens! Sign up now to secure your online spot. Here is some feedback from a recent session we ran this springtime. I think you will agree these are big changes and we are so proud to be part of them! I felt the session was really inclusive. I feel more mindful and in the present moment. The process is transferable and “you can do it anywhere”. I feel my wellbeing is supported, and I feel more in control. I understand myself better, I accept myself. It supports my creativity and self-expression which I hadn’t always fully acknowledged. I realise I had a fear of making mistakes, but by being in a group I feel so supported. I feel more physically active. I feel more self-aware and have increased my self-knowledge. I feel more empowered to do things and make changes in my life and in my community. Frequently asked questions What is your refund policy? We can accept cancellations up until 48 hours before we begin. We regret, as we are a small CIC, that we cannot take cancellations via email but ask that you log into Eventbrite to cancel your ticket should it be necessary. Do I need any special equipment? No, you need something to take a photograph on, a valid email address and a strong internet connection so that we can communicate over zoom. You would benefit from downloading an app called www.padlet.com to your device but this is not essential. The extension project is entirely optional. What happens after the week long project is finished? You will be invited into a community project or if you live in North Yorkshire you might like to book a 1:1 session with me. Personalised sessions start at £49:99 per person. Do I have to be a photographer? Absolutely not, we assume no prior experience of photography. Is this like therapy? We are not therapists but the process has a gentle and calming effect upon your wellbeing. We will be engaging in simple tasks to encourage mindfulness. We do ask that you are well and happy to engage in a small group session online. We embody respect in our work and we ask that you do the same. Will you be using my images? We never share your images unless you specifically ask for us to. Your image and copyright remains your own. Can I share your lesson content? We are a community interest company called Mindful Photography UK CIC and all images, wording, content, intellectual property are trademarked and copyrighted by Mindful Photography UK 2024. We ask that you respect our livelihood and do not share our lessons and content.

One week - Online introduction to Mindful Photography with Rebecca
Delivered OnlineFlexible Dates
£99