585 Courses in Cardiff delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is any IT, facilities or data centre professional, consultant and/or those who work in network cabling system design, implementation and operation. Overview With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission-critical data centre is designed, maintained and operated with high-availability and efficiency in mind. Among all the facilities, network cabling is the foundation for the network and one of the major contributors to the availability of the data center.CNCDP© is a 2-day course designed to expose participants to in-depth knowledge in designing and installing the data network cabling system which includes key subject matters such as; technical standards, designing of different cabling sub-systems, calculation of material requirements, architecture, installation, testing and acceptance. Introduction to Structured Cabling System (SCS) Brief history of SCS Basic copper and fibre transmission Copper and fibre cabling Single and multimode fibre Step/graded index multimode fibre Difference between Commercial Wiring and data centre cabling Development of standards Role of standards ANSI/TIA 568 standard Common standards The new usage of cabling to support Smart building Horizontal and Administration - Commercial Building Standard diagram recap: ANSI/TIA-568 Functional elements and example Scenario A: Determine the number of work areas Scenario B: Determine the number of user locations Zone wiring Administration: Interconnect and cross-connect Angled and flat panels Creating a cabling schematic design Convert schematic into physical layout Calculating the material list Horizontal and Administration - Data Centre Standard diagram recap: TIA-942 Basic/Reduced/Typical data centre setup Traditional 3 layers network design/ Spine and Leaf network design Select termination hardware Administration design ToR/EoR/Spine & Leaf cabling design Network and cabling resiliency Create cabling schematic design for ToR/EoR Convert into patch panel/rack layout Calculate the material list for ToR/EoR Building Backbone - Commercial Building Backbone diagram Calculate the copper backbone requirements per Telecom Room (TR) Calculate the fibre backbone requirements per Telecom Room Summarize the building backbone requirements Recognised cables Backbone Patch panels The maximum backbone distances Create cabling schematic design Converting the schematic design into patch panel/ rack layout Building Backbone - Data Centre TIA-942 based backbone topology TIA-942 backbone requirements Recognised backbone cable ToR/EoR/Spine and Leaf Backbone distance estimation Resiliency of backbone cable routes Creating cabling schematic design Converting the schematic design into patch panel/ rack layout Field and Fusion Termination for fibre connectors Pre-terminated fibre trunk and copper cables Architectural Considerations ANSI/TIA569-D Cable pathway and spaces Common requirements for the rooms Definition of the rooms Entrance Room/Demarcation Ceiling and floor pathways types Cable trays/basket/ladder/conduit Inner duct/sleeve/slot Calculating of pathway size Cable run best practices Cable management/AIM Grounding and bonding Separation distance requirements for copper cabling to power cabling Fire stopping Fire rated barrier Fire rated jacket cable Campus / Outdoor Backbone Common campus cable installation and cable types : Aerial cable / Direct-buried / Underground in-conduit Outdoor cable installation planning Lightning / surge protection Approved ground for surge protector Creating a schematic diagram Converting a schematic into a physical layout Site Inspection and Testing Visual site inspection notes Installation common issues Copper testing standard Permanent link / Channel / Patch cord / MPTL testing configuration Fibre connectors Fibre testing standard Tier 1 & 2 certification Fibre link definition Fibre testing steps Fibre inspection and cleaning Calibrating the test sets - 3 methods Setting up mandrel for testing Fibre loss budget calculation G.657 Bend insensitive fibre Optical Time-Domain Reflectometer (OTDR) Exam - Certified Network Cabling Design Professional (CNCDP©) The exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 27 correct answers to pass the exam. Additional course details: Nexus Humans Certified Network Cabling Design Professional (CNCDP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Network Cabling Design Professional (CNCDP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Being a leader can take you into vulnerable places - the unfamiliar, high expectations and high visibility, with everyone looking to you for guidance in the big moments. It is natural for doubts to creep in, including the echoes of past knock-backs, put-downs, pressures, stereotyping and internalised oppression.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Person centred rehabilitation is designed to create a better life for an individual by the provision of an intense input designed to being about social change. This usually entails a series of visits focused on getting the person out and about to increase confidence, social skills and presence in their local community and to pursue goals and dreams. Usually, the work is carried out under the close clinical supervision of a practicing psychologist. Course Category Inclusion Person Centred Planning Visioning and Problem Solving Peer Support Description Person Centred Rehabilitation Person centred rehabilitation is designed to create a better life for an individual by the provision of an intense input designed to being about social change. This usually entails a series of visits focused on getting the person out and about to increase confidence, social skills and presence in their local community and to pursue goals and dreams. Usually, the work is carried out under the close clinical supervision of a practicing psychologist. PERSON CENTRED PLANNING A Person Centred Planning event would be carried out using the PATH or MAP process – majoring on dreams and goal setting leading to precise action planning. Facilitators would carry out the PATH or other person centred process. A large graphic will be one of the outcomes of the meetings this is a great visual record and a shared memory of the event. This will also inform the priorities for the later follow up inclusion facilitation work. Following the PATH event a ‘scoping report’ is created outlining what Inclusion Facilitation could offer and highlighting what dreams and goals the individual has. INCLUSION FACILITATION The PATH is also provides a good opportunity for the Facilitator to meet the focus person in a comfortable positive environment. Agreed visits from the Inclusion Facilitator are then carried out over a 3 month period. After this intensive input the Inclusion Facilitator will hand over to the existing family, carers and PA team to carry on where he or she has left off. This transition time is planned from the outset. An experienced psychologist needs to be there to support the facilitator at all times and will guide all work done by the inclusion facilitator. Is this just Support work? No! This is proactive engagement – doing whatever is required. This is not passively or reactively providing what is asked for – we are actively pursuing a good life for the individual. The work is built on careful research around a person’s interests and what opportunities exist locally There is community mapping There is work to tackle an individual’s own resistance and reluctance to engage more socially There is a need to engage with people in social settings that the individual attends to build bridges and connections – we are bridge builders You will need to build circles around a person There is a need to create the conditions in which friendships can flourish There is a need for direct psychological supervision and support throughout This work is short term and intense. The facilitator’s main aims will vary depending on the dreams and goals of the focus person. The basic aim of the inclusion facilitator is to better the focus person’s quality of life. Learning Objectives 1 To create a better life for the Individual. 2 Give Individual and family a clear vision of a good life and to support first steps towards this 3 To maximise individuals inclusion and connection with the wider community. 4 To help with friendship, social connection and education 5 To increase confidence, social skills and presence in their local community and to pursue goals and dreams. Who Is It For? Anyone who is involved in the rehabilitation of children or adults who have become disabled through accident or trauma and who is committed to helping them get their life back on track. Course Content Understanding ordinary needs – the dimensions of social inclusion Pursuing the dreams and goals of the individual Improving social skills Community Mapping Being comfortable in social environments Developing conversational skills Having a positive mindset Staying physically active Building relationships Help in meeting new people Create natural circles of support Creating a community circle Having positive body language Employment of support staff Pursuing personal interests   If you like this you will almost certainly enjoy: Person Centred Planning using PATH and MAPs

The essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit their organisation. The New EFQM Model was launched at the EFQM Forum in October 2019 and, as EFQM's country partner for Ireland, CforC is providing Foundation Training on the new model. Whilst this training is effective as a stand-alone course, it is also the starting point for all EFQM qualification routes. Who is it for? This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective. It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services. It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career. Pre-requisites for this course None Benefits By the end of the course, participants will be able to: explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges explain how the Model is structured and how the different elements apply to their organisation apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement conduct a high-level health check of their organisation The training comprises 8 modules; Module 1 The Changing World Module 2 The Organisation’s Ecosystem Module 3 The Value of a Model Module 4 The EFQM Model Module 5 RADAR Module 6 Using the EFQM Model and RADAR Module 7 The EFQM’s Digital Platform Module 8 Next Steps Delivery The course is delivered through a virtual trainer led live class Cost £450 + VAT which includes the training course, the EFQM Model e-book and your EFQM Foundation Certificate. If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training.

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

Course Description:These two days are dedicated to nurses and other allied healthcare professionals (AHPs) who are either new to or revisiting the realm of minor illness assessment and treatment. The course progression is designed to take you from foundational knowledge to more confident and adept management of patients, encompassing both adults and children.Course Details:Day One:- 09:15 AM: Coffee and registration- 09:30 AM: Introduction and course objectives- 09:40 AM: What constitutes a 'Good Consultation?'- 10:00 AM: Fever and Flu Like Illness- 10:45 AM: Coffee break- 11:00 AM: Respiratory Tract Infections (including breath sounds)- 13:00 PM: Lunch break- 14:00 PM: Case Studies- 14:30 PM: Urinary Tract Infections (UTIs)- 14:30 PM: Ears, Nose, and Throat conditions- 15:00 PM: Abdominal Pain- 15:30 PM: Action plan, evaluation, and resources- 15:45 PM: CloseDay Two:- 09:15 AM: Coffee and registration- 09:30 AM: Review of work from day 1 - any feedback/questions?- 09:45 AM: Head, Neck, and Back Pain- 10:30 AM: Eye Infections- 10:45 AM: Coffee break- 11:00 AM: Mental Health (low mood)- 13:00 PM: Lunch break- 13:45 PM: Rashes- 14:30 PM: Minor Injuries- 16:00 PM: Case Studies, Action plan, evaluation, and resources - next steps?- 16:15 PM: CloseLearning Outcomes:- How to conduct an effective consultation.- Enhanced understanding of diagnosing and treating specific minor illnesses.- Expanded knowledge of medicine management, including when and what to prescribe.- Understanding when to initiate tests for better illness management.- Ability to discuss the patient's options and proposed management plan effectively.- Knowing when to refer a patient to another health professional.- Encouraging discussions about relevant practice problems and their solutions.- Appreciating the importance of ongoing professional development.

AutoCAD-Mac Introduction to Advanced Training Course This project-based course is tailored for AutoCAD Mac users, architecture and interior design students and professionals. Click here for more info: Website When Can I Book This Training Course? Personalized experience with 1-on-1 sessions designed to fit your unique needs. Available from Monday to Saturday, 9 am to 7 am Or Call to Book 02077202581. Duration of Training: 16 hours. Training Method:  1-on-1, providing the option for in-person sessions or live online training. Course Content Section 1: Introduction Course Overview Section 2: Basic Concepts Status Bar and The Units Drawing Commands Control Points - Vertex or Verteces Modifying Commands Snap Settings Drawing An Outline Section 3: Dimensions and Customization Adding Dimensions and Dimension Style Manager Importing Dimension Styles Customizing Shortcuts Section 4: Advanced Techniques Adding Walls Thickness with Offset Command Adding interior layout Cleaning Layout lines with Trim Section 5: Text and Styling Text Editing and Importing Text Styles Main File Formats in AutoCAD Section 6: Design Elements Creating Openings in the Floor Plan Adding Openings - Part 2 Adding Openings - Part 3 Drawing Doors & Windows Using Line Types & Linetype Scale Group and Ungroup Commands Using Blocks Using Blocks Library & Dynamic Blocks Section 7: Layers and Furnishing Layers - Part 2 Layers - Part 3 Furnishing Bedrooms & Bathrooms - Part 1 Adding Furniture, Fixtures, and Equipments | part 2 Adding Furniture, Fixtures, and Equipments | part 3 Drawing the Kitchen Drawing the Living Room Drawing Dining Room & Adding Casework Adding Steps and Railings Using Stretch Command Finishing Steps and patio areas Hatch command Hatch Customization Adding Plants & Finishing Floor Plan Section 8: Layout and Printing Paper Space & Page Setup Manager Working with Viewport & Using Print Command Scale & Using Multiple Viewports Locking Viewport Scale Drawing A Titleblock - Part 1 Drawing A Titleblock - Part 2 Copying the Titleblock Using Titleblock with Attributes Section 9: Roof Plan and Organization Drawing The Roof Plan Placing Roof Plan on Sheet Organizing Project Drawings & Using Layer Freeze AutoCAD Crashing And What To Do Section 10: Elevations Exterior elevations - Drawing the Outline Exterior elevations - Drawing the Openings Elevations - Detailing - Part 1 Elevations - Detailing - Part 2 Elevations - Repeating the workflow Elevations - Finishing 3rd Elevation Elevations - Drawing the final elevation Section 11: Sections Sections: Drawing Cut Lines & the Outline Sections: Placing 1st Section on Sheet Sections: Drawing Section #2 - Different Technique Sections: Adding Final Detail Section 12: Interior Elevations Interior Elevations: Drawing the Outline Interior Elevations: Placing on Sheet Interior Elevations: Using Block Clip Interior Elevations: Final Drawing Section 13: Conclusion Putting the Final Set Together Proficient AutoCAD Skills: Master essential tools for efficient drawing creation and manipulation. Accurate 2D Designs: Create precise and high-quality layouts with attention to detail. Effective Object Handling: Excel in selecting, moving, copying, and scaling objects. File Management: Organize drawings efficiently and understand different file formats. Precise Measurements: Utilize inquiry commands for accurate design analysis. Annotations and Hatching: Apply text, dimensions, and hatching to enhance drawings. Object Organization: Manage layers and object properties for organized designs. Reusable Content: Efficiently use blocks, tool palettes, and groups for productivity. Layout Optimization: Create layouts with viewports for optimal design presentation. Professional Output: Generate professional plots and PDF output for polished results. Enhanced Productivity: Explore AutoCAD toolsets and web/mobile apps for streamlined workflow. Course Overview: Learn versatile AutoCAD for Mac drawing techniques, applicable across all industries, enabling you to excel in the application. Our trainers incorporate exercises from various disciplines. Who Should Attend: Ideal for newcomers to AutoCAD for Mac, self-taught users seeking correct techniques, and those transitioning from other CAD tools. Requirements: A solid Mac OS understanding is essential, while prior CAD knowledge is not required. Pre-course preparation guidance is provided for new AutoCAD users. Highlights: Perfect for AutoCAD for Mac beginners. Gain skills for precise 2D layouts and designs. Versatile drawing techniques for all industries. Choose between in-class or live online training. Autodesk Certified Tutors: AutoCAD 1-2-1 courses. Hands-on learning with expert trainers. Lifetime post-course email support. Tailored on-request training available. Certificate: Digital certificate included. Tailored Mac Training: Excel in AutoCAD with specialized Mac training, leveraging its distinct features and interface for heightened efficiency. Comprehensive Skill Enhancement: Advance from fundamental to intermediate AutoCAD Mac proficiency, creating precise and professional 2D drawings. Industry-Relevant Expertise: Attain in-demand skills valued by employers in architecture, engineering, and design sectors. Hands-On Project Exposure: Immerse yourself in practical exercises mirroring real-world design scenarios, fostering practical competence. Lesson Recordings for Review: Access recorded lessons for reinforcement and deeper AutoCAD Mac comprehension. Ongoing Email Support: Benefit from lifetime email support, ensuring assistance beyond course completion."