318 Courses in Cardiff delivered Live Online

This workshop equips employees to recognise and respond to signs of suicidal intentions. Participants will learn about the causes of suicidal thoughts and gain tools to help individuals stay safe.

In this series we invite globally respected studios to walk us through the processes and methods they employ when working with clients.

Gain robust techniques for obtaining feedback from end users throughout product design, and learn how to identify new opportunities for design improvement.

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This course will let you develop the skillsets needed to guide the delivery of value in a Lean enterprise—and learn about the activities, tools, and mechanics used to manage backlogs and programs. Attending the class prepares you to take the exam and become a certified SAFe® 6 Product Owner/Product Manager (POPM). SAFe Product Owner/Product Manager 6 training course is provided under Scaled Agile, Inc. Partner Program Agreement.

In this series we are going behind–the–scenes with established studios and hearing how they created their own brand.

In this series we invite globally respected studios to walk us through the processes and methods they employ when working with clients.

Learn how to establish deliberate and creative interactions that allow users to navigate a platform in the ways that makes sense to them.

This one day training will give learners an overview of how to deliver Cognitive Stimulation Therapy (CST). CST is a brief evidence-based group treatment for people with dementia. This interactive course will include a background about CST and how it can be used, research overview and detailed presentation of the treatment, including video footage and role-play.

Maya Evening Learning Sessions. Maya Evening Learning Sessions offer flexibility for professionals, interactive classes, supportive community, and skill enhancement in a convenient after-work schedule. Perfect for work-life balance and continued education. Click here for more info: Website Tailored Learning: Custom curriculum catering to your skill level. Course Duration: 10 hours. Approach: 1-to-1  Schedule: Craft your learning path by pre-booking hours from Mon to Sat, 9 am to 7 pm, accommodating your convenience. Maya 10-Hour Course Key Details: Duration: 10 hours of intensive training. Approach: Hands-on, interactive sessions focusing on essential Maya concepts and techniques. Curriculum Highlights: Introduction to Maya: Understanding the software interface and basic tools. 3D Modeling: Mastering polygon modeling techniques and object manipulation. Texturing and Materials: Learning to apply textures, materials, and UV mapping. Lighting and Rendering: Exploring lighting setups, camera compositions, and rendering methods. Animation Fundamentals: Grasping keyframe animation, editing clips, and basic character rigging. Special Effects and Dynamics: Creating particle systems, fluid simulations, and basic special effects. Who Should Attend: Beginners: Individuals new to 3D modeling and animation. Aspiring 3D Artists: Those aiming to pursue careers in animation, gaming, or visual effects. Creative Professionals: Designers and artists looking to expand their skill set into 3D graphics. Job Opportunities: Completing this Maya course equips participants with the skills necessary for various roles, including: 3D Modeler: Creating detailed 3D models for games, movies, or simulations. Animator: Bringing characters and scenes to life through animation. Texture Artist: Designing textures and materials to enhance 3D models. Lighting Artist: Illuminating scenes to evoke specific moods and atmospheres. Visual Effects Artist: Specializing in creating stunning visual effects for films and games. Participants completing the Maya 10-Hour Course will: Master Maya basics including modeling, texturing, lighting, and animation. Create 3D models, apply textures, and understand lighting and rendering principles. Develop essential skills in animation and special effects. Troubleshoot common issues in 3D projects. Recommended Books: "Introducing Autodesk Maya 2022" by Derakhshani: Comprehensive guide with hands-on tutorials. "Maya Character Creation" by Maraffi: Focuses on character modeling and animation techniques. "The Animator's Survival Kit" by Williams: Timeless principles applicable to any animation software. Maya 10-Hour Course Key Details: Duration: 10 hours of intensive training. Approach: Hands-on, interactive sessions focusing on essential Maya concepts and techniques. Curriculum Highlights: Introduction to Maya: Understanding the software interface and basic tools. 3D Modeling: Mastering polygon modeling techniques and object manipulation. Texturing and Materials: Learning to apply textures, materials, and UV mapping. Lighting and Rendering: Exploring lighting setups, camera compositions, and rendering methods. Animation Fundamentals: Grasping keyframe animation, editing clips, and basic character rigging. Special Effects and Dynamics: Creating particle systems, fluid simulations, and basic special effects. Who Should Attend: Beginners: Individuals new to 3D modeling and animation. Aspiring 3D Artists: Those aiming to pursue careers in animation, gaming, or visual effects. Creative Professionals: Designers and artists looking to expand their skill set into 3D graphics. Job Opportunities: Completing this Maya course equips participants with the skills necessary for various roles, including: 3D Modeler: Creating detailed 3D models for games, movies, or simulations. Animator: Bringing characters and scenes to life through animation. Texture Artist: Designing textures and materials to enhance 3D models. Lighting Artist: Illuminating scenes to evoke specific moods and atmospheres. Visual Effects Artist: Specializing in creating stunning visual effects for films and games. Adaptable Evening Maya Classes In-Depth 10-Hour Maya Program Hands-On Maya Projects Professional Maya Expertise Diverse Maya Applications Guidance from Experts Tailored Learning Experience Ongoing Email Assistance Access to Maya Trial and Resources Ignite Your Creative Potential!