1491 Courses in Cardiff delivered Live Online

Anti Social Behaviour Course Overview This course on Anti Social Behaviour provides a comprehensive introduction to the causes, effects, and management of behaviours that disrupt community life and social harmony. Learners will explore key concepts including the influence of family environments, legal frameworks such as Anti-Social Behaviour Orders (ASBOs), and psychological factors like anger and personality traits. The course equips individuals with knowledge essential for understanding and addressing anti-social conduct effectively. By completing this course, learners will be able to identify different forms of anti-social behaviour, evaluate prevention strategies, and appreciate the social and legal implications involved. It is ideal for those wishing to develop awareness or advance careers in social care, community work, law enforcement, or related fields. Course Description This course delves into the multifaceted nature of anti-social behaviour, covering social, psychological, and legal perspectives. Topics include the impact of family dynamics on behaviour, the application and purpose of Anti-Social Behaviour Orders, and how anger management relates to disruptive conduct. Learners will also examine antisocial personality traits and explore effective prevention methods aimed at reducing incidents within communities. The learning experience is structured to enhance critical understanding through detailed explanations and case studies, fostering skills to assess and respond appropriately to anti-social behaviours in various professional contexts. Upon completion, learners will possess a well-rounded grasp of the complexities surrounding anti-social conduct and the tools necessary to support safer, more cohesive environments. Anti Social Behaviour Curriculum Module 01: Overview of Anti-social Behaviour Module 02: Family Influences on Anti-social Behaviour Module 03: Anti-Social Behaviour Order Module 04: Anger and Anti-social Behaviour Module 05: Understanding Antisocial Personality Module 06: Prevention of Anti-social Behaviour (See full curriculum) Who is this course for? Individuals seeking to understand causes and management of anti-social behaviour. Professionals aiming to enhance their knowledge in community safety and social care. Beginners with an interest in social behaviour and community welfare. Those working or aspiring to work in law enforcement, social services, or youth work. Career Path Community Support Officer Social Care Worker Youth Worker Probation Officer Housing Officer Law Enforcement Support Staff

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Domestic Violence and Abuse Awareness Diploma Course Overview This Domestic Violence and Abuse Awareness Diploma provides a comprehensive introduction to recognising, understanding, and responding to domestic violence and abuse. The course equips learners with the knowledge to identify different forms of abuse, assess risks, and understand the profound impacts on victims and children. It emphasises the importance of supporting victims effectively and navigating the relevant UK legislation. Learners will develop skills essential for safeguarding and reporting, alongside accurate record keeping. Ideal for those wishing to increase awareness or pursue careers in social care, healthcare, education, or community support, this diploma fosters confidence and competence in addressing sensitive issues with professionalism and compassion. Course Description This course delves deeply into the nature and dynamics of domestic violence and abuse, exploring its various forms and the psychological, physical, and emotional consequences for victims, including children. Learners will examine risk assessment techniques and appropriate methods for supporting victims, while gaining a clear understanding of the UK legal framework governing domestic abuse. The programme also covers essential administrative skills such as incident reporting and record keeping to ensure accountability and protection. Delivered in a structured format, the course offers a thorough learning experience designed to build expertise for those working or intending to work in sectors focused on safeguarding, welfare, and community assistance. Domestic Violence and Abuse Awareness Diploma Curriculum: Module 01: Introduction to Domestic Violence & Abuse Module 02: The Components of Domestic Violence Module 03: The Impact of Domestic Violence on Victims Module 04: The Impact of Domestic Violence and Abuse on Children Module 05: Assessing the Risks of Domestic Violence and Abuses on Children Module 06: Supporting the Victim and Reporting Incidents Module 07: Record Keeping Module 08: Domestic Violence and Abuse Legislation in the UK (See full curriculum) Who is this course for? Individuals seeking to understand domestic violence and abuse awareness. Professionals aiming to enhance their safeguarding and support skills. Beginners with an interest in social care, health, or community support. Volunteers and advocates working with vulnerable populations. Career Path Safeguarding Officer Social Care Worker Healthcare Support Worker Community Support Worker Victim Support Advisor Early Years Practitioner

Symmetrical Components for Three Phase Power Analysis Course Overview This course on Symmetrical Components for Three Phase Power Analysis provides a comprehensive introduction to a fundamental technique used in electrical power engineering. Learners will explore how symmetrical components simplify the analysis of unbalanced three-phase power systems, enhancing their ability to diagnose and solve complex electrical faults. The course offers clear explanations of key concepts such as positive, negative, and zero sequence components, as well as the mathematical tools required to apply them effectively. By completing this course, participants will gain valuable skills that improve their understanding of power system behaviour, enabling more accurate system design, fault analysis, and operational decision-making. This knowledge is essential for engineers, technicians, and students engaged in power system analysis and maintenance. Course Description This detailed course delves into the principles and applications of symmetrical components within three-phase power systems. Starting with an introduction to the historical background and theoretical framework, learners will examine the mathematical derivation and significance of symmetrical components. Key topics include the definition and roles of the positive, negative, and zero sequence components, the “a” operator used in transformations, and the synthesis equations that enable conversion between phase and sequence quantities. The course also emphasises problem-solving techniques through a variety of illustrative examples, fostering a thorough understanding of how symmetrical components aid in analysing unbalanced loads and fault conditions. Learners will develop the ability to interpret and manage three-phase system data with greater precision, a crucial skill for careers in electrical engineering and power system operation. Symmetrical Components for Three Phase Power Analysis Curriculum: Module 01: Introduction Module 02: Symmetrical Components Overview Module 03: The Components Module 04: The “a” Operator Module 05: Working with the a Operator Module 06: Synthesis Equations Module 07: Problems & Solutions (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of three-phase power systems. Professionals aiming to advance their expertise in electrical power engineering. Beginners with an interest in electrical engineering and power system analysis. Engineering students preparing for careers in power distribution and fault analysis. Career Path Electrical Power Engineer Power System Analyst Electrical Design Engineer Maintenance Engineer in Power Utilities Technical Specialist in Energy Sector

Child Playwork Course Overview This comprehensive course on Child Playwork provides a deep understanding of the key principles and practices involved in the development and implementation of playwork for children. The programme explores the educational, developmental, and social benefits of play, while also addressing the importance of creating inclusive and safe play environments. Learners will gain valuable insights into playwork theory, the impact of play on child development, and the role of legislation in safeguarding children. By the end of the course, participants will be equipped with the knowledge to support children's play in various contexts, improving their well-being and social skills, and promoting a positive, inclusive learning environment. Course Description The Child Playwork course offers an in-depth exploration of the fundamental theories and practices of playwork, highlighting its essential role in child development. Learners will explore topics such as the developmental and educational benefits of play, inclusive play, the design of play spaces, and the impact of play deprivation. The course also covers the economic and social benefits of playwork, alongside the legislative framework surrounding safeguarding children. Through engaging modules, learners will develop a strong understanding of how play influences children's physical, emotional, and social growth. The course will provide a professional foundation for those wishing to pursue a career in playwork, equipping them with the tools to promote children's well-being and inclusion in a variety of settings. Child Playwork Curriculum Module 01: Introduction to Child Playwork Module 02: Playwork Theory, Principles and Practices Module 03: The Educational and Learning Benefits of Playwork Module 04: Play and Playwork in a Health and Well-Being Context Module 05: The Economic and Social Benefits of Playwork Module 06: The Developmental Benefits of Playwork Module 07: The Negative Results of Play Deprivation Module 08: Inclusive Play and Play Environment Module 09: Designing Play Spaces Module 10: The Administrative Context of a Playwork Provision Module 11: Legislation for Safeguarding Children and Child Playwork Module 12: Reflective Playwork Practice (See full curriculum) Who is this course for? Individuals seeking to support children's play development. Professionals aiming to expand their knowledge of playwork. Beginners with an interest in child development and education. Those seeking a career in child welfare and playwork provision. Career Path Playworker Play Supervisor Child Welfare Officer Early Years Practitioner Social Care Worker Educational Support Worker

Parental Mental Health & Child Protection Course Overview: This course on Parental Mental Health & Child Protection provides an in-depth understanding of the complex intersection between parental mental health issues and their impact on child welfare. Learners will explore a range of mental health disorders, focusing on how these conditions affect family dynamics and child development. The course covers crucial safeguarding practices, enabling professionals to assess and address the needs of families in distress. Upon completion, learners will have the skills to identify early signs of mental health struggles in parents, understand the risks to children, and apply appropriate interventions to ensure child protection. The practical value of this course lies in its ability to equip professionals with the knowledge to support vulnerable families and promote the wellbeing of children. Course Description: The Parental Mental Health & Child Protection course offers a thorough exploration of various mental health issues that parents may face, such as stress, anxiety, personality disorders, and mood disorders, and their implications for children. Learners will delve into the impacts of these disorders on family relationships and child protection. The course includes a detailed analysis of safeguarding procedures and strategies for assessing needs and providing help to families in crisis. By examining real-world case studies, participants will gain insights into identifying early warning signs of child harm, understanding the role of mental health in child protection, and implementing effective solutions. Upon completing this course, learners will be equipped with the skills to support at-risk families and contribute to effective child safeguarding. Parental Mental Health & Child Protection Curriculum Module 01: Introduction to Mental Health Module 02: Stress and Anxiety Disorders Module 03: Schizophrenia Module 04: Personality Disorders Module 05: Mood Disorders Module 06: Eating & Sleeping Disorders Module 07: Self-Harm and Suicide Module 08: Solving Family Issues – Part 1 Module 09: Solving Family Issues – Part 2 Module 10: Safeguarding – Assessing Need and Providing Help (Part 1) Module 11: Safeguarding – Assessing Need and Providing Help (Part 2) Module 12: Building Relationships (See full curriculum) Who is this course for? Individuals seeking to understand the connection between mental health and child protection. Professionals aiming to develop skills in safeguarding and family support. Beginners with an interest in mental health, child welfare, or social work. Any other relevant group interested in family dynamics and child protection. Career Path: Social Workers Child Protection Officers Family Support Workers Mental Health Counsellors Youth Workers Family Therapists

Speech & Language Therapy Training - Child Course Overview The Speech & Language Therapy Training - Child course provides a comprehensive introduction to the field of speech therapy, with a focus on children's speech and language development. It explores the theoretical foundations and practical applications of speech therapy, helping learners understand the complexities of speech disorders. Throughout the course, participants will gain valuable insights into the nature of speech and language difficulties in children, as well as approaches to treatment and intervention. The course is designed for anyone interested in pursuing a career in speech therapy or working with children who have speech and language needs. Upon completion, learners will be equipped with the knowledge and skills to assess, diagnose, and provide effective support for children with speech and language challenges. Course Description This course offers a detailed exploration of speech therapy, covering essential topics such as the science of speech, anatomy, and the linguistic characteristics of speech. Learners will delve into the stages of language development, with a focus on the specific speech and language disorders that affect children. The course also examines child-specific speech difficulties and provides evidence-based approaches for helping children overcome these challenges. Through interactive modules, learners will gain a deeper understanding of language acquisition, literacy development, and the neurological aspects of speech disorders. By the end of the course, learners will be able to identify the signs of speech and language difficulties in children and apply theoretical knowledge to real-world cases. This course is ideal for those pursuing a career in speech therapy or those looking to develop a deeper understanding of speech and language issues in children. Speech & Language Therapy Training - Child Curriculum Module 01: An Overview of Speech Therapy Module 02: The Science of Speech Module 03: The Anatomy of Speech Module 04: Characteristics of Speech: Linguistic Discipline Module 05: Literacy and Language Development Module 06: Child Speech & Language Disorders Module 07: Adult Speech & Language Disorders Module 08: How to Help a Child with SL Difficulties (See full curriculum) Who is this course for? Individuals seeking to pursue a career in speech and language therapy. Professionals aiming to enhance their expertise in working with children. Beginners with an interest in speech and language disorders. Teachers and childcare professionals seeking to support children with communication challenges. Career Path Speech and Language Therapist Child Development Specialist Educational Support Assistant Early Childhood Educator Child Psychologist or Therapist

Birth Doula Course Overview This Birth Doula course is designed to provide learners with comprehensive knowledge and skills to support expectant mothers throughout pregnancy, childbirth, and the postpartum period. Participants will gain a solid understanding of antenatal, labour, and postnatal care, along with key aspects of emotional support for both mothers and families. The course prepares learners to support women in their journey through pregnancy, offering valuable insight into maternal health, newborn care, and mental wellbeing. Upon completion, learners will be equipped to offer invaluable assistance to women during this critical time, ensuring a supportive and compassionate birth experience. Course Description The Birth Doula course covers essential aspects of maternity care, including a detailed understanding of pregnancy, childbirth, and the postpartum period. Learners will explore various topics such as antenatal care, the clinical examination of pregnant women, and management of common pregnancy symptoms. They will also learn about the care of women during labour, including postpartum support and infant care. Mental health considerations for mothers, grief, bereavement, and family planning are all crucial aspects addressed in this course. Learners will gain knowledge of effective communication, empathy, and ethics, which are essential when supporting women through this journey. By completing this course, learners will acquire skills to become a trusted companion for women during one of the most important times in their lives. Birth Doula Curriculum Module 01: Introduction to Birth Doula Module 02: A Woman’s Body in Pregnancy Module 03: Antenatal Care during Pregnancy Module 04: Management of Common Symptoms of Pregnancy Module 05: Clinical Examination of Pregnant Women Module 06: Care of a Woman during Labour Module 07: Postpartum Care Module 08: Screening Newborn Baby Module 09: Infant Care Module 10: Mental Health of the Mother Module 11: Grief and Bereavement Module 12: Contraception and Family Planning Module 13: Effective Communication Module 14: Empathy and Comfort Skills Module 15: Ethics in Doula (See full curriculum) Who is this course for? Individuals seeking to support pregnant women and families. Professionals aiming to enhance their maternity care practice. Beginners with an interest in childbirth and women's health. Aspiring doulas wishing to enter the field of maternal care. Those interested in developing expertise in supporting emotional wellbeing during pregnancy. Career Path Birth Doula Maternity Support Worker Labour and Delivery Assistant Postpartum Care Specialist Women's Health Educator Family Support Worker

Excel Data Analysis Course Overview The Excel Data Analysis course is designed to equip learners with the essential skills needed to analyse and interpret data using Microsoft Excel. This course covers a range of tools and techniques that are vital for processing, summarising, and visualising data. Learners will explore functions, pivot tables, charts, and data manipulation strategies that will enable them to work efficiently with data sets. By the end of the course, learners will be able to transform raw data into meaningful insights, making it an invaluable skill for professionals across various industries. Whether you're looking to improve your data skills or progress in your career, this course offers the foundational knowledge required for data analysis in Excel. Course Description This course delves into the core aspects of Excel Data Analysis, starting with basic functions and advancing to complex data manipulation techniques. Learners will explore how to create and manage pivot tables, perform data filtering, and apply functions such as VLOOKUP and INDEX MATCH. Visualisation tools like charts and graphs will be covered, enabling learners to present their findings in a clear and impactful way. Additionally, learners will be introduced to data modelling, conditional formatting, and advanced formula techniques that will enhance their data analysis capabilities. The course is structured to provide a comprehensive understanding of Excel’s data analysis features, building competency for a wide range of practical applications in both personal and professional settings. Excel Data Analysis Curriculum Module 01: Introduction to Excel for Data Analysis Module 02: Using Excel Functions for Data Manipulation Module 03: Working with Pivot Tables and Pivot Charts Module 04: Data Visualisation: Creating Charts and Graphs Module 05: Advanced Excel Functions for Complex Data Analysis Module 06: Data Filtering and Sorting Techniques Module 07: Conditional Formatting for Data Insights Module 08: Introduction to Data Modelling and Forecasting Module 09: Data Analysis Best Practices and Case Studies (See full curriculum) Who is this course for? Individuals seeking to enhance their data analysis skills. Professionals aiming to advance in data-centric roles. Beginners with an interest in data analysis and Excel. Anyone looking to improve their Excel knowledge for career development. Career Path Data Analyst Business Analyst Financial Analyst Marketing Analyst Operations Manager Administrative Assistant Project Manager Research and Development Analyst

Construction Safety Level 3 Course Overview: The Construction Safety Level 3 course is designed to equip learners with the knowledge and skills required to manage health and safety on construction sites effectively. It provides an in-depth understanding of safety protocols, risk assessment, and relevant legislation. This course covers essential topics such as working at height, managing hazardous materials, and understanding the legal responsibilities of employers and employees. Upon completion, learners will have a comprehensive understanding of the measures needed to ensure a safe working environment, reducing the risk of accidents and injuries on construction sites. This qualification is ideal for those looking to enhance their career in construction safety management or health and safety roles. Course Description: This course delves into a wide range of topics crucial for maintaining safety in the construction industry. Learners will gain expertise in risk assessment, identifying common risks on construction sites, and understanding the legal framework surrounding health and safety at work. The course will cover site-specific issues such as excavation, working at height, and the proper use of work equipment. Learners will also study how to handle chemical and biological health hazards, electrical hazards, and fire risks. By completing this course, learners will be able to implement effective safety measures, manage health and safety risks, and ensure compliance with health and safety laws, creating a safer work environment for all site workers. Construction Safety Level 3 Curriculum Module 01: Managing Health and Safety Module 02: Risk Assessment and Common Risks Module 03: Health and Safety at Work and the Laws Module 04: Reporting Accidents at Work Module 05: General Site Issues Module 06: Working at Height Module 07: Excavation Work and Confined Spaces Module 08: Work Equipment Module 09: Manual and Mechanical Handling Module 10: Chemical and Biological Health Hazards and Control Module 11: Electrical Hazards and Control Module 12: Fire Hazards and Control (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of construction site safety. Professionals aiming to progress into health and safety management roles. Beginners with an interest in health and safety within the construction industry. Managers or supervisors responsible for site safety. Career Path: Construction Safety Officer Health and Safety Manager Risk Assessment Specialist Construction Site Supervisor Environmental Health and Safety Officer