3967 Courses in Cardiff delivered Live Online

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

This Strategy Challenge workshop is designed to provide an opportunity for senior management teams to practice and develop their strategic thinking skills - individually and collectively. It gives a 'safe space' and uses examples designed to 'stretch the strategic thinking muscles'

Advanced Parenting Skills Course Overview The "Advanced Parenting Skills" course provides learners with a deep understanding of effective parenting techniques, focusing on the development of advanced strategies and skills to manage complex parenting situations. It explores key elements such as communication, relationships, and leadership, helping parents and professionals enhance their approach to nurturing children's growth and well-being. Learners will gain valuable insights into building strong family dynamics, addressing behavioural challenges, and fostering positive parent-child relationships. The course is designed to equip learners with the expertise needed to face parenting challenges confidently, improve family interactions, and support children's emotional and social development. Course Description This course delves into essential aspects of advanced parenting, offering a comprehensive exploration of the skills required for effective parenting. Topics include the tools and strategies for managing various parenting challenges, as well as understanding and improving relationships between parents and children. It also covers leadership development in children, the communication dynamics that influence family relationships, and ways to establish mutual understanding. By the end of this course, learners will be well-prepared to apply these skills in real-world parenting contexts, creating a harmonious and supportive family environment. The learning experience is structured to offer both theoretical insights and actionable strategies, empowering individuals to make informed decisions and nurture their children's growth more effectively. Advanced Parenting Skills Curriculum Module 01: Introduction to Advanced Parenting Skills Module 02: Skills Required for Parenting Module 03: The Tools for Parenting Module 04: Strategies for Parenting Module 05: Relationships Between Children and Parents Module 06: Understanding Between Children and Parents Module 07: Developing Effective Relationships Module 08: Behaviour Is The Heart Of Communication Module 09: The Challenge of Parenting Module 10: Asserting Leadership Abilities in Children (See full curriculum) Who is this course for? Individuals seeking to improve their parenting skills. Professionals aiming to enhance their knowledge of family dynamics. Beginners with an interest in child development and parenting strategies. Caregivers and family support workers looking to deepen their understanding of parenting. Career Path Parenting Coach Family Support Worker Childcare Specialist Behavioural Therapist Family Counsellor

Building High-Performance Teams: In-House Training This course pulls together the most current and popular theories and writings on this complex topic and presents this amalgamated view in a highly interactive workshop and activity-based approach. Students will understand and have the skills required to build and participate in high-performance project teams and will possess the insight to proactively affect change within their respective organizations by guiding the existing culture to one that promotes high performance. What you will Learn At the end of this program, you will be able to: Define a team and describe the optimum team size for effective performance Describe characteristics and guiding behaviors of high-performance teams Describe the major elements of each development stage in two distinct models Recognize cultural barriers in achieving high performance List the attributes of a high-performing corporate culture Assess your own corporate culture Discuss corporate leadership as a factor in building high-performance project teams Describe the three A's of selecting team members State three leadership responsibilities Describe leadership responsibilities, styles, and roles List and describe the eight components of the team charter model for building high-performance teams Foundation Concepts The Nature of Teams Characteristics of High-Performance Teams Understanding Team Development Stages of Team Development - Model 1 Stages of Team Development - Model 2 Designing a High-Performance Culture Corporate Cultures Corporate Leadership Establishing the Attributes of High Performance Choosing the Right People Team Effectiveness Team Leadership The Team Charter Model

Clinical Observations Skills Course Overview The "Clinical Observation Skills" course is designed to equip learners with the essential skills required for observing and understanding clinical practices in various healthcare settings. This course provides comprehensive insights into the role of clinical observation, focusing on key areas such as legal standards, ethical practice, patient condition monitoring, clinical management, and more. Upon completion, learners will develop a strong foundation in the critical thinking and observation techniques necessary for improving patient care. The course also enhances knowledge of hygiene standards and medical dispensary operations. Learners will be empowered to contribute effectively to healthcare environments, improving both their observational skills and their understanding of clinical processes. Course Description This course delves into the core aspects of clinical observation, offering an in-depth exploration of the various fields within healthcare. Learners will study a broad range of topics, starting with the basics of clinical observation and moving on to legal and professional ethics. Key areas of focus include monitoring a patient's condition, understanding clinical management systems, and observing technical medical methods and dispensaries. In addition, the course addresses important aspects such as health, safety, and hygiene in clinical environments. The learning experience is structured to develop the knowledge needed to contribute confidently to healthcare teams and settings. The skills acquired from this course will prepare learners to assess and understand clinical processes, contributing to a deeper level of patient care and supporting professional development in healthcare roles. Clinical Observations Skills Curriculum Module 01: Introduction to Clinical Observation and Clinical Carer Module 02: Legal Standards and Professional Aspects of Ethical Practice Module 03: Patient’s Condition Observation Module 04: Clinical Management Observation Module 05: Technical Clinical Method Observation Module 06: Medicine and Dispensaries Observation Module 07: Health Safety and Hygiene (See full curriculum) Who is this course for? Individuals seeking to understand clinical observation techniques. Professionals aiming to develop skills in clinical settings. Beginners with an interest in healthcare and medical practices. Anyone looking to improve their knowledge of health, safety, and hygiene standards in clinical environments. Career Path Clinical Observation Specialist Healthcare Assistant Medical Administrator Patient Care Coordinator Clinical Support Worker Medical Office Assistant

Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This 3 hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.

Earn a respected and highly recognized diploma as you sharpen your skills in english/spanish multicultural frameworks for social, official and business arenas

  During this training course, you will acquire the knowledge and skills to plan and carry out internal audits in compliance with ISO 19011. About This Course   Based on a number of exercises, you will learn how to utilise audit techniques and become competent to manage an internal audit programme, communicate with customers, and manage conflict resolution. After acquiring the necessary expertise, you can sit for the exam and gain 'Certified ISO/IEC 27001: 2022 Internal Auditor' Certification. By holding this Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices. Learning objectives By the end of this training course, the participants will be able to: Explain the concepts and principles of an information security management system (ISMS) based on ISO/IEC 27001: 2022 Analyse the ISO/IEC 27001: 2022 requirements for an ISMS from the perspective of an auditor Evaluate the ISMS conformity requirements Plan, conduct, and close an ISO/IEC 27001: 2022 compliance audit programme Assist an organisation in transitioning from ISO 27001: 2013 Deliver an ISO/IEC 27001: 2022 Internal audit programme Our approach This training is based on both theory and best practices used in ISMS audits Lessons are illustrated with examples based on case studies Practical exercises are based on a real world case study Practice tests are similar to the Certification Exam Course Overview Module 1 Foundational Audit principles and concepts of Information Security Management System (ISMS) Module 2 The Information Security Management System (ISMS) Module 3 ISO 19011 audit concepts and principles Module 4 Preparation of an ISO/IEC 27001 audit Module 5 Providing an ISO/IEC 27001 audit Module 6 Closing an ISO/IEC 27001 audit Module 7 Managing an ISO/IEC 27001 Internal audit programme Course Agenda Day 1: Introduction to the information security management system (ISMS) and ISO/IEC 19011 Day 2: Audit principles, preparation, and initiation of an audit Day 3: Audit activities, Closing the Audit and the Certification exam Accreditation Assessment   All candidates at official training courses are tested throughout their course with quizzes and exercises, in combination with a final exam held on the last day of the course. Both elements are a part of the overall score. For this course, the final exam constitutes a 10 question essay type which should be completed within 125 minutes. A passing score is achieved at 70%. Self-study candidates can purchase an exam voucher from our Store. Exam results are returned within 24 hours, with successful candidates receiving both a digital badge and a Certificate of Achievement Prerequisites     A general understanding of ISO/IEC 27001: 2022 and knowledge of audit principles.   Provided by   This course is Accredited by NACS and Administered by the IECB What's Included?   Refreshments & Lunch (Classroom courses only) Course Slide Deck Official Study Guides CPD Certificate The Exam Who Should Attend?   Auditors seeking to perform Internal Information Security Management System (ISMS) certification audits Managers or consultants seeking to master an Information Security Management System audit process Individuals responsible for maintaining conformance with Information Security Management System requirements Technical experts seeking to prepare for an Information Security Management System audit Expert advisors in Information Security Management

Leading People through Change: In-House Training Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership - the inability to plan and lead people through change. In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people's behavior is assumed it will 'just happen'. In this interactive course, you will learn why the people side of change is crucial. We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices - creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods. What you will Learn At the end of this program, you will be able to: Realize the nature of change and describe how resistance manifests in people Compare prevalent change models and categorize their similarities Identify and rate the skills, traits, and behaviors of effective change champions Envision the future state and assess stakeholders Plan for change communication, training, and risks Evaluate change effectiveness using feedback and metrics Develop reinforcement practices for benefits and communication Foundation Concepts What is Change? Resistance to Change Common Change Management Theories Becoming a Change Champion Plan Envisioning the future state Planning for people Change management plan Do Change communication Training Piloting Risks Study Feedback Metrics Variance analysis Act Benefits realization Change sustainment Reinforcement messaging and communications

Course Information This course aims to empower you with the expertise to proficiently navigate process mapping and master the art of crafting Standard Operating Procedures (SOPs) within regulated environments. Whether you're engaged in activities that demand process improvement, continual enhancement, or SOP creation, this course offers invaluable insights tailored to your needs. It caters to individuals tasked with managing, documenting, and implementing processes and SOPs, irrespective of prior experience or skills. Our curriculum does not focus on specific software or approaches, focusing instead on fundamental principles and adaptable concepts applicable across diverse organisational landscapes. Benefits include: Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. This course is structured to encourage delegates to:  Discuss and develop ideas Develop a practical approach for creating process maps and writing SOPs Understand how to use process maps in SOPs effectively Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs. Is this course for you? The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation. What will you learn? Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. By the end of the course you will be able to: Create process maps and write clearer more concise SOPs Understand how to use process maps in SOPs effectively Understand how process mapping can be applied to process improvement and better SOPs. Tutors Tutors will be comprised of (click the photos for biographies): Laura Brown Director, Laura Brown Training and Development David Butler VP of Quality, Resolian Programme Please note timings may be subject to alteration. Day 1 09:00 Welcome, Introductions and Course Objectives Why Companies manage by process. 10:00 Exercise 1 - First Steps Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners. 10:30 Exercise 1 - Feedback 10:45 Break 11:00 Mapping Processes The stages involved in mapping processes including how to construct a SIPOC chart. 11:45 Exercise 2 - Mapping A Process A first opportunity to practice your new process mapping skills. 12:30 Exercise 2 - Feedback 13:00 Lunch 14:00 Exercise 3 - Discussion of Options for Format, Structure and Layout What Makes A Good SOP? Discussion of options for format, structure, level of detail of SOPs and the use of process maps for SOP writing. A case study example of a good SOP which uses a flow chart/process map. 14:45 Exercise 3 - Feedback 15:00 Break 15:15 A Case Study example of a good SOP that uses a flow chart / process map 15:30 Exercise 4 Discussion of the content of an SOP using a Process Map 15:35 Exercise 4 - Feedback 15:45 Key Writing Considerations 16:15 Exercise 5 16:45 Exercise 5 - Feedback 17:00 Close of Day Day 2 09:00 Review of Day 1 09:15 Using Metrics Selecting and using metrics to monitor and improve processes. 10:00 Exercise 6 - Practice in Process Mapping Creating Process Maps from multi-source information. 11:00 Break 11:15 Exercise 6 - Feedback 11:45 Common Pitfalls Common problems and tips for good Process Mapping. 12:15 Demonstration of Process Mapping on a PC 12:45 Lunch 13:30 Exercise 7 - Mind Mapping 14:30 Exercise 7 - Feedback 15:00 Break 15:15 Exercise 8 - Using Process Maps to Write an SOP Applying your process mapping skills as part of writing an SOP 15:30 Exercise 8 - Feedback 15:45 Course Review and Follow-up 16:00 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. Development Level Learn