<h2 style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);">What you need to know before we start...</h2><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">The theory test is a two part test, which you need to pass before you can book the practical driving test. You need to go to a test centre to do this &ndash; in Bristol, this is located at&nbsp;Third Floor North Building, Crescent House, Temple Back, Bristol, BS1 6EZ.The first part of the theory is a computerised multiple-choice test of 50 questions and you need to pass at least 43 of the questions correctly. The second part is the hazard perception test which consists of fifteen video clips. You will need to identify the hazards in the clips and the sooner you notice the hazard the higher mark You will need to score a minimum of 44 out of 75 to pass the test.You must pass both parts of the test at the same time. The test certificate is valid for 2 years. You are allowed to take practical driving lessons before taking the theory test.I always recommend trying to take two hour lessons. During a two hour session you are able to learn much more, as well as having more time to practice exercises. If you can&#39;t do two hour lessons then its not the end of the world.I also run intensive courses and refresher sessions. Refreshers are perfect for people who have lost their nerve, not driven for a long time, or maybe just haven&#39;t driven in the UK before.</div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Services at a glance</h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Manual</li><li fr-original-style="" style="box-sizing: border-box;">Automatic</li><li fr-original-style="" style="box-sizing: border-box;">Intensive</li><li fr-original-style="" style="box-sizing: border-box;">iPad interaction</li><li fr-original-style="" style="box-sizing: border-box;">Friendly coaching</li><li fr-original-style="" style="box-sizing: border-box;">Motorway Lessons</li><li fr-original-style="" style="box-sizing: border-box;">Refresher Lessons</li><li fr-original-style="" style="box-sizing: border-box;">All abilities </li></ul></div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"> </div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"> </div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><h1 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">About Rick</h1></div><div style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"><h4 style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Hello. My name is Rick...</h4>I am a 48 year old driving instructor, living in Bristol. I have taught all kinds of people to drive&hellip;all ages and all abilities, from almost every corner of the Bristol area, and I own the independent driving school, Rick&#39;s Driving School Bristol.I am a fully qualified Approved Driving Instructor (ADI) that trained and worked with BSM for 4 years and instructing for 15 years. RDSB launched in 2010.If you are looking for driving lessons in Bristol, we can guarantee a friendly and professional driving instructor service, will do our best to make it fun and get you ready for your practical test as soon as possible.</div>

What you need to know before we start...
The theory test is a two part test, which you need to pass before you can book the practical driving test. You need to go to a test centre to do this – in Bristol, this is located at Third Floor North Building, Crescent House, Temple Back, Bristol, BS1 6EZ.
The first part of the theory is a computerised multiple-choice test of 50 questions and you need to pass at least 43 of the questions correctly. The second part is the hazard perception test which consists of fifteen video clips. You will need to identify the hazards in the clips and the sooner you notice the hazard the higher mark You will need to score a minimum of 44 out of 75 to pass the test.
You must pass both parts of the test at the same time. The test certificate is valid for 2 years. You are allowed to take practical driving lessons before taking the theory test.
I always recommend trying to take two hour lessons. During a two hour session you are able to learn much more, as well as having more time to practice exercises. If you can't do two hour lessons then its not the end of the world.
I also run intensive courses and refresher sessions. Refreshers are perfect for people who have lost their nerve, not driven for a long time, or maybe just haven't driven in the UK before.
Services at a glance
Manual
Automatic
Intensive
iPad interaction
Friendly coaching
Motorway Lessons
Refresher Lessons
All abilities
About Rick
Hello. My name is Rick...
I am a 48 year old driving instructor, living in Bristol. I have taught all kinds of people to drive…all ages and all abilities, from almost every corner of the Bristol area, and I own the independent driving school, Rick's Driving School Bristol.
I am a fully qualified Approved Driving Instructor (ADI) that trained and worked with BSM for 4 years and instructing for 15 years. RDSB launched in 2010.
If you are looking for driving lessons in Bristol, we can guarantee a friendly and professional driving instructor service, will do our best to make it fun and get you ready for your practical test as soon as possible.

Rick's Driving School Bristol

Driving License

Driving

I am a 48 year old driving instructor, living in Bristol. I have taught all kinds of people to drive…all ages and all abilities, from almost every corner of the Bristol area, and I own the independent driving school, Rick's Driving School Bristol.

Learning to Drive


Learn to drive a CLASS C+E Vehicle straight from car&nbsp;Pass in a week we offer 1-1 TutionWe are the cehapest in Yorkshire&nbsp;We have 1 training course available on Monday the 24th of July to Thursday the 27th your &nbsp;test will be on Thursday the 27th of July. The next training courses are the middle of September&nbsp;&nbsp;Please call us on 01904651776 or 07787850516Please call us for Prices.

Learn to drive a CLASS C+E Vehicle straight from car 
Pass in a week we offer 1-1 Tution
We are the cehapest in Yorkshire 
We have 1 training course available on Monday the 24th of July to Thursday the 27th your test will be on Thursday the 27th of July. The next training courses are the middle of September 
 Please call us on 01904651776 or 07787850516
Please call us for Prices.

A1 Town & Country LGV Training

HGV Driver

C1 Driving Licence

HGV Mechanic

Large Goods Vehicle (LGV)

HGV/LGV training courses 

Supporting learners of all ages, and all levels, to develop within a new work role. Learning Mentor Level 3 Course Duration / 12 Months Level 3Apprenticeship Standard <img src="https://images.cademy.co.uk/8437303d-c70e-43f3-8a7c-178bc2c2f25e/e372fa92-e2c1-45a2-8f17-f4d4b5705277/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"><img src="https://images.cademy.co.uk/8437303d-c70e-43f3-8a7c-178bc2c2f25e/3b4f7965-0d69-4e08-9749-cabea4a45cad/original.png" style="width: 696px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 696px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable">

Supporting learners of all ages, and all levels, to develop within a new work role.


Learning Mentor Level 3

Course Duration / 12 Months Level 3
Apprenticeship Standard







Rachel Hood

Supporting learners of all ages, and all levels, to develop within a new work role.

Learning Mentor Level 3

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief. Recruitment Resourcer Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewA recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a recruitment resourcer are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Research, identify attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief.</li><li fr-original-style="" style="box-sizing: border-box;">Identify new business opportunities through a variety of means and refer these opportunities to the recruiter.</li><li fr-original-style="" style="box-sizing: border-box;">Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.</li></ul>A career in recruitment as a recruitment resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout industry as a whole. Recruitment Resourcer Level 2Course Content KnowledgeThe recruitment resourcer will need to understand.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The candidate attraction and selection processes</li><li fr-original-style="" style="box-sizing: border-box;">The legal, regulatory and ethical requirements and appropriate codes of practice when resourcing</li><li fr-original-style="" style="box-sizing: border-box;">Recruitment sales techniques and processes and how to support them</li><li fr-original-style="" style="box-sizing: border-box;">Market rates and conditions within their sector</li><li fr-original-style="" style="box-sizing: border-box;">How to initiate, build and maintain relationships with candidates</li><li fr-original-style="" style="box-sizing: border-box;">The recruitment industry and the principles of the recruitment models</li><li fr-original-style="" style="box-sizing: border-box;">Employee rights and responsibilities including equality, diversity and inclusion</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Research, identify and attract candidates using all appropriate methods to satisfy job requirements</li><li fr-original-style="" style="box-sizing: border-box;">Write, place and update adverts in line with company procedures</li><li fr-original-style="" style="box-sizing: border-box;">Monitor responses/applications received and make sure that candidate&rsquo;s applications are processed efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Qualify, shortlist and present suitable candidates against defined job vacancies</li><li fr-original-style="" style="box-sizing: border-box;">Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams</li><li fr-original-style="" style="box-sizing: border-box;">Initiate, manage and develop candidate relationships</li><li fr-original-style="" style="box-sizing: border-box;">Identify and progress leads as required</li><li fr-original-style="" style="box-sizing: border-box;">Contribute to the development of a recruitment resourcing plan</li><li fr-original-style="" style="box-sizing: border-box;">Proactively and consistently strive to identify new candidate and client opportunities</li><li fr-original-style="" style="box-sizing: border-box;">Provide pre-employment and compliance checks in line with company policy and relevant legislation</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Someone who takes independent action to fulfil work tasks</li><li fr-original-style="" style="box-sizing: border-box;">Someone who continues to make effective candidate resourcing contacts despite initial setbacks</li><li fr-original-style="" style="box-sizing: border-box;">An individual who is clear on their personal objectives and plans accordingly</li><li fr-original-style="" style="box-sizing: border-box;">Someone who can plan workloads and undertake tasks systematically. If no clear opportunity is found then they will seek help</li><li fr-original-style="" style="box-sizing: border-box;">Someone who can seek new ways to achieve tasks</li><li fr-original-style="" style="box-sizing: border-box;">Someone who has good attention to detail</li></ul>

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief.


Recruitment Resourcer Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
A recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a recruitment resourcer are:
Research, identify attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief.
Identify new business opportunities through a variety of means and refer these opportunities to the recruiter.
Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.
A career in recruitment as a recruitment resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout industry as a whole.


Recruitment Resourcer Level 2
Course Content


Knowledge
The recruitment resourcer will need to understand.
The candidate attraction and selection processes
The legal, regulatory and ethical requirements and appropriate codes of practice when resourcing
Recruitment sales techniques and processes and how to support them
Market rates and conditions within their sector
How to initiate, build and maintain relationships with candidates
The recruitment industry and the principles of the recruitment models
Employee rights and responsibilities including equality, diversity and inclusion


Skills
Research, identify and attract candidates using all appropriate methods to satisfy job requirements
Write, place and update adverts in line with company procedures
Monitor responses/applications received and make sure that candidate’s applications are processed efficiently
Qualify, shortlist and present suitable candidates against defined job vacancies
Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams
Initiate, manage and develop candidate relationships
Identify and progress leads as required
Contribute to the development of a recruitment resourcing plan
Proactively and consistently strive to identify new candidate and client opportunities
Provide pre-employment and compliance checks in line with company policy and relevant legislation


Behaviours
Someone who takes independent action to fulfil work tasks
Someone who continues to make effective candidate resourcing contacts despite initial setbacks
An individual who is clear on their personal objectives and plans accordingly
Someone who can plan workloads and undertake tasks systematically. If no clear opportunity is found then they will seek help
Someone who can seek new ways to achieve tasks
Someone who has good attention to detail

HR (Human Resources)

Identifying, attracting and shortlisting candidates for the recruitment process to fulfil the requirements of the business brief.

Recruitment Resourcer Level 2

Managing teams and projects in line with a private, public or voluntary organisation&#39;s&nbsp;operational or departmental strategy. Operations/Departmental Manager Level 5 Course Duration / 30 Months Level 5Apprenticeship Standard Course OverviewAn operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.They are accountable to a more senior manager or business owner.Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers. Operations/Departmental Manager Level 5Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.</li><li fr-original-style="" style="box-sizing: border-box;">Understand business finance: how to manage budgets, and financial forecasting.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.</li><li fr-original-style="" style="box-sizing: border-box;">Understand interpersonal skills and different forms of communication and techniques (verbal, written, nonverbal, digital) and how to apply them appropriately.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to input into strategic planning and create plans in line with organisational objectives.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to communicate organisational vision and goals and how these to apply to teams.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.</li><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Able to build trust, and use effective negotiation and influencing skills and manage conflict.</li></ul>Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Able to reflect on own performance, working style and its impact on others.</li><li fr-original-style="" style="box-sizing: border-box;">Able to create a personal development plan. Use of time management and prioritisation techniques.</li><li fr-original-style="" style="box-sizing: border-box;">Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques.</li><li fr-original-style="" style="box-sizing: border-box;">Drive to achieve in all aspects of work. Demonstrates resilience and accountability.</li><li fr-original-style="" style="box-sizing: border-box;">Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.</li></ul>

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.


Operations/Departmental Manager Level 5

Course Duration / 30 Months Level 5
Apprenticeship Standard


Course Overview
An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.
They are accountable to a more senior manager or business owner.
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.


Operations/Departmental Manager Level 5
Course Content


Knowledge
Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement.
Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management.
Understand business finance: how to manage budgets, and financial forecasting.
Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
Understand interpersonal skills and different forms of communication and techniques (verbal, written, nonverbal, digital) and how to apply them appropriately.


Skills
Able to input into strategic planning and create plans in line with organisational objectives.
Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools.
Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.
Able to communicate organisational vision and goals and how these to apply to teams.
Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.
Able to build trust, and use effective negotiation and influencing skills and manage conflict.
Behaviours
Able to reflect on own performance, working style and its impact on others.
Able to create a personal development plan. Use of time management and prioritisation techniques.
Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques.
Drive to achieve in all aspects of work. Demonstrates resilience and accountability.
Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.



Operations Management

Operations

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Operations/Departmental Manager Level 5

Responsible for delivery and coaching of improvement activity within an area of responsibility.&nbsp; Improvement Technician Level 3 Course Duration / 14 Months Level 2Apprenticeship Standard <img src="https://images.cademy.co.uk/8437303d-c70e-43f3-8a7c-178bc2c2f25e/10595791-8483-4d84-9e3a-1ab5b5ac0e00/original.png" style="width: 664px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 664px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable"><img src="https://images.cademy.co.uk/8437303d-c70e-43f3-8a7c-178bc2c2f25e/1320c446-8e7b-434c-82dc-0f80f901fa3b/original.png" style="width: 658px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 658px; display: block; vertical-align: top; margin: 5px auto; text-align: center;" fr-original-class="fr-draggable">

Responsible for delivery and coaching of improvement activity within an area of responsibility. 


Improvement Technician Level 3

Course Duration / 14 Months Level 2
Apprenticeship Standard







Responsible for delivery and coaching of improvement activity within an area of responsibility. 

Improvement Technician Level 3

Carrying out manufacturing activities on multiple products with different specifications consecutively.&nbsp; LMO &nbsp;(Lean Manufacturing Operations) Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThe Manufacturing Industry offers an exciting and varied career both in the UK &amp; abroad providing a broad spectrum of opportunities for people to work in a technically advanced and innovative environment.Businesses within the sector range from small family run manufacturing operations to large multinational companies driving the countries growth &amp; wealth.The UK&rsquo;s Manufacturing Industry is highly regarded worldwide for its innovation and manufacturing excellence and requires a high degree of skill &amp; knowledge across all levels of their organisations.Typical responsibilities for a lean manufacturing operative are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment</li><li fr-original-style="" style="box-sizing: border-box;">Carry out manufacturing activities on multiple products with different specifications consecutively e.g. automotive manufacturing</li><li fr-original-style="" style="box-sizing: border-box;">Prepare, control, contribute to and complete manufacturing operations, and follow manufacturing processes and standard operating procedures (SOPs)</li><li fr-original-style="" style="box-sizing: border-box;">Responsible for maintaining Health and Safety requirements at all times e.g. wearing correctPersonal Protective Equipment</li><li fr-original-style="" style="box-sizing: border-box;">Required to contribute, develop and support improvement in the manufacturing operation using continuous improvement methods and problem solving tools and techniques.</li><li fr-original-style="" style="box-sizing: border-box;">Work closely with stakeholders and will have clear reporting lines to ensure appropriate escalation</li></ul>Examples of the job titles from across the manufacturing sector that would be covered within this standard include: Team Member Production; Manufacturing Production Operative; ManufacturingAssembly Operative; Manufacturing Inspection/Quality Assurance Operative. LMO (Lean Manufacturing Operations) Level 2Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Health &amp; Safety: Relevant statutory, organisational and health and safety regulations relating to lean manufacturing operations and safe practices</li><li fr-original-style="" style="box-sizing: border-box;">Environmental: Compliance procedures/systems in line with regulatory requirements e.g. ISO 14001 or other relevant environmental standards</li><li fr-original-style="" style="box-sizing: border-box;">Production: Their individual roles and responsibilities within the organisation and the flexibility required to deliver products to meet customers costs/delivery targets/requirements e.g. Just in time (JIT)</li><li fr-original-style="" style="box-sizing: border-box;">Lean Manufacturing Operations: Manufacturing standard operation procedures (SOPs) adherence and development of lean processes</li><li fr-original-style="" style="box-sizing: border-box;">Quality Control: Process equipment monitoring, data collection, error proofing and operating procedures e.g. ISO 9002 or other relevant quality standards</li><li fr-original-style="" style="box-sizing: border-box;">Problem Solving: The tools and methods of effective problem solving using data, reports and documents to resolve production related issues e.g. A3 report, graphs, matrices and escalate concerns</li><li fr-original-style="" style="box-sizing: border-box;">Continuous Improvement: How to study and identify ways to improve the safety, quality, cost or process efficiency using lean manufacturing tools e.g. kaizen</li><li fr-original-style="" style="box-sizing: border-box;">Communication: How to share information using a range of methods within the manufacturing environment e.g. oral, written, electronic, information boards, visual displays</li><li fr-original-style="" style="box-sizing: border-box;">Work Place Organisation: How to maintain a safe and efficient work site through work place organisation e.g. 5s and process ownership</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Health &amp; Safety: Work safely at all times, complying with health and safety legislation, regulations, and other relevant guidelines. Identifying risks within their processes and support/carry out counter measure activities to improve safe working. Manage tooling, equipment and materials daily in-line with supplier standards e.g. COSHH (Control of Substances Hazardous to Health).</li><li fr-original-style="" style="box-sizing: border-box;">Environmental: Comply with environmental procedures and systems and contribute to the achievement of specific standards e.g. ISO 14001 or other relevant environmental standards and use the 4R&rsquo;s (Reduce,Re-use, Recycle, Recover) where possible.</li><li fr-original-style="" style="box-sizing: border-box;">Production: Demonstrate their ability to carry out their role effectively, efficiently and flexibly maintaining lean manufacturing principles to meet customer&rsquo;s demands e.g. JIT</li><li fr-original-style="" style="box-sizing: border-box;">Lean Manufacturing Operations: Demonstrate their skill and knowledge following SOPs and building their versatility across a number of processes and process areas. Select and use appropriate tools, equipment and materials to carry out the manufacturing operation</li><li fr-original-style="" style="box-sizing: border-box;">Quality Control: Demonstrate appropriate process documentation control. Accurately completing check sheets, monitoring process and equipment data efficiently and legibly using the correct terminology required to meet the quality standard e.g. ISO 9002</li><li fr-original-style="" style="box-sizing: border-box;">Problem Solving: Demonstrate their ability to identify and resolve problems within the lean manufacturing environment using effective problem solving tools and techniques. Manage problems that may occur during the manufacturing process within the limits of their responsibility and escalate as appropriate</li><li fr-original-style="" style="box-sizing: border-box;">Continuous Improvement: Generate ideas and contribute to process improvement activities individually or as part of a team through fact finding and analysis to improve the safety, environment, quality, cost or production process. Identifying and eliminating the 7 wastes (defects, over production, transportation, waiting, inventory, motion and processing)</li><li fr-original-style="" style="box-sizing: border-box;">Communication: Demonstrate communication skills which include oral, written, electronic (PC),information boards or visual displays to effectively share information</li><li fr-original-style="" style="box-sizing: border-box;">Work Place Organisation: Maintains and monitors the work site efficiently and effectively at all times using the elements of sifting, sorting, sweeping, spick &amp; span (5&rsquo;s) within the lean manufacturing environment</li></ul>Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Punctual, reliable and takes responsibility for their own actions.</li><li fr-original-style="" style="box-sizing: border-box;">Show respect for others, having regard for diversity and equality.</li><li fr-original-style="" style="box-sizing: border-box;">Respond positively to change in the working environment.</li><li fr-original-style="" style="box-sizing: border-box;">Integrates within the team and supports others.</li><li fr-original-style="" style="box-sizing: border-box;">Can work independently and effectively in challenging situations.</li><li fr-original-style="" style="box-sizing: border-box;">Maintains quality of work under pressure.An open and honest communicator.</li><li fr-original-style="" style="box-sizing: border-box;">Listens to other people&rsquo;s opinions.</li><li fr-original-style="" style="box-sizing: border-box;">A positive and respectful attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Follows instructions and guidance and demonstrates attention to detail.</li><li fr-original-style="" style="box-sizing: border-box;">Seeks opportunities to develop and adapt to different situations, environments or technologies.</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">As part of the Lean Manufacturing standard, learners have to complete the following qualifications:</div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><div fr-original-style="" style="box-sizing: border-box;">Level 2 Diploma in Manufacturing.</div></li></ul>

Carrying out manufacturing activities on multiple products with different specifications consecutively. 


LMO (Lean Manufacturing Operations) Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
The Manufacturing Industry offers an exciting and varied career both in the UK & abroad providing a broad spectrum of opportunities for people to work in a technically advanced and innovative environment.
Businesses within the sector range from small family run manufacturing operations to large multinational companies driving the countries growth & wealth.The UK’s Manufacturing Industry is highly regarded worldwide for its innovation and manufacturing excellence and requires a high degree of skill & knowledge across all levels of their organisations.
Typical responsibilities for a lean manufacturing operative are:
Carry out their work safely and meet the exacting quality standards demanded in a fast paced and efficient processing environment
Carry out manufacturing activities on multiple products with different specifications consecutively e.g. automotive manufacturing
Prepare, control, contribute to and complete manufacturing operations, and follow manufacturing processes and standard operating procedures (SOPs)
Responsible for maintaining Health and Safety requirements at all times e.g. wearing correctPersonal Protective Equipment
Required to contribute, develop and support improvement in the manufacturing operation using continuous improvement methods and problem solving tools and techniques.
Work closely with stakeholders and will have clear reporting lines to ensure appropriate escalation
Examples of the job titles from across the manufacturing sector that would be covered within this standard include: Team Member Production; Manufacturing Production Operative; ManufacturingAssembly Operative; Manufacturing Inspection/Quality Assurance Operative.


LMO (Lean Manufacturing Operations) Level 2
Course Content


Knowledge
Health & Safety: Relevant statutory, organisational and health and safety regulations relating to lean manufacturing operations and safe practices
Environmental: Compliance procedures/systems in line with regulatory requirements e.g. ISO 14001 or other relevant environmental standards
Production: Their individual roles and responsibilities within the organisation and the flexibility required to deliver products to meet customers costs/delivery targets/requirements e.g. Just in time (JIT)
Lean Manufacturing Operations: Manufacturing standard operation procedures (SOPs) adherence and development of lean processes
Quality Control: Process equipment monitoring, data collection, error proofing and operating procedures e.g. ISO 9002 or other relevant quality standards
Problem Solving: The tools and methods of effective problem solving using data, reports and documents to resolve production related issues e.g. A3 report, graphs, matrices and escalate concerns
Continuous Improvement: How to study and identify ways to improve the safety, quality, cost or process efficiency using lean manufacturing tools e.g. kaizen
Communication: How to share information using a range of methods within the manufacturing environment e.g. oral, written, electronic, information boards, visual displays
Work Place Organisation: How to maintain a safe and efficient work site through work place organisation e.g. 5s and process ownership


Skills
Health & Safety: Work safely at all times, complying with health and safety legislation, regulations, and other relevant guidelines. Identifying risks within their processes and support/carry out counter measure activities to improve safe working. Manage tooling, equipment and materials daily in-line with supplier standards e.g. COSHH (Control of Substances Hazardous to Health).
Environmental: Comply with environmental procedures and systems and contribute to the achievement of specific standards e.g. ISO 14001 or other relevant environmental standards and use the 4R’s (Reduce,Re-use, Recycle, Recover) where possible.
Production: Demonstrate their ability to carry out their role effectively, efficiently and flexibly maintaining lean manufacturing principles to meet customer’s demands e.g. JIT
Lean Manufacturing Operations: Demonstrate their skill and knowledge following SOPs and building their versatility across a number of processes and process areas. Select and use appropriate tools, equipment and materials to carry out the manufacturing operation
Quality Control: Demonstrate appropriate process documentation control. Accurately completing check sheets, monitoring process and equipment data efficiently and legibly using the correct terminology required to meet the quality standard e.g. ISO 9002
Problem Solving: Demonstrate their ability to identify and resolve problems within the lean manufacturing environment using effective problem solving tools and techniques. Manage problems that may occur during the manufacturing process within the limits of their responsibility and escalate as appropriate
Continuous Improvement: Generate ideas and contribute to process improvement activities individually or as part of a team through fact finding and analysis to improve the safety, environment, quality, cost or production process. Identifying and eliminating the 7 wastes (defects, over production, transportation, waiting, inventory, motion and processing)
Communication: Demonstrate communication skills which include oral, written, electronic (PC),information boards or visual displays to effectively share information
Work Place Organisation: Maintains and monitors the work site efficiently and effectively at all times using the elements of sifting, sorting, sweeping, spick & span (5’s) within the lean manufacturing environment
Behaviours
Punctual, reliable and takes responsibility for their own actions.
Show respect for others, having regard for diversity and equality.
Respond positively to change in the working environment.
Integrates within the team and supports others.
Can work independently and effectively in challenging situations.
Maintains quality of work under pressure.An open and honest communicator.
Listens to other people’s opinions.
A positive and respectful attitude.
Follows instructions and guidance and demonstrates attention to detail.
Seeks opportunities to develop and adapt to different situations, environments or technologies.
As part of the Lean Manufacturing standard, learners have to complete the following qualifications:
Level 2 Diploma in Manufacturing.

Lean Manufacturing

Carrying out manufacturing activities on multiple products with different specifications consecutively.

LMO  (Lean Manufacturing Operations) Level 2

A professional for direct customer support within all sectors and organisation types. Customer Service Specialist Course Duration / 15 Months Level 4Apprenticeship Standard Course OverviewThe main purpose of a customer service specialist is to be a &lsquo;professional&rsquo; for direct customer support within all sectors and organisation types.You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.&nbsp;You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation&rsquo;s products and/or services, you share knowledge with your wider team and colleagues.You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point. Customer Service SpecialistCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact your service provision has on the wider organisation and the value it adds.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to analyse, use and present a range of information to provide customer insight</li><li fr-original-style="" style="box-sizing: border-box;">Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your business environment and culture and the position of customer service within it.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to find and use industry best practice to enhance own knowledge.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.</li><li fr-original-style="" style="box-sizing: border-box;">Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.</li><li fr-original-style="" style="box-sizing: border-box;">Maintain a positive relationship even when you are unable to deliver the customer&rsquo;s expected outcome.</li><li fr-original-style="" style="box-sizing: border-box;">When managing referrals or escalations take into account historical interactions and challenges to determine next steps.</li><li fr-original-style="" style="box-sizing: border-box;">Make recommendations based on your findings to enable improvement.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Proactively keep your service, industry and best practice knowledge and skills up-to-date.</li><li fr-original-style="" style="box-sizing: border-box;">Consider personal goals related to service and take action towards achieving them.</li><li fr-original-style="" style="box-sizing: border-box;">Exercises proactivity and creativity when identifying solutions to customer and organisational issues.</li><li fr-original-style="" style="box-sizing: border-box;">Make realistic promises and deliver on them.</li><li fr-original-style="" style="box-sizing: border-box;">Work effectively and collaboratively with colleagues at all levels to achieve results.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise colleagues as internal customers.</li><li fr-original-style="" style="box-sizing: border-box;">Ensure your personal presentation, in all forms of communication, reflects positively on your organisation&rsquo;sbrand.</li></ul>

A professional for direct customer support within all sectors and organisation types.


Customer Service Specialist

Course Duration / 15 Months Level 4
Apprenticeship Standard


Course Overview
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. 
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues.
You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.


Customer Service Specialist
Course Content


Knowledge
Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.
Understand the impact your service provision has on the wider organisation and the value it adds.
Understand how to analyse, use and present a range of information to provide customer insight
Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.
Understand your business environment and culture and the position of customer service within it.
Understand how to find and use industry best practice to enhance own knowledge.


Skills
Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.
Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
When managing referrals or escalations take into account historical interactions and challenges to determine next steps.
Make recommendations based on your findings to enable improvement.


Behaviours
Proactively keep your service, industry and best practice knowledge and skills up-to-date.
Consider personal goals related to service and take action towards achieving them.
Exercises proactivity and creativity when identifying solutions to customer and organisational issues.
Make realistic promises and deliver on them.
Work effectively and collaboratively with colleagues at all levels to achieve results.
Recognise colleagues as internal customers.
Ensure your personal presentation, in all forms of communication, reflects positively on your organisation’sbrand.

A professional for direct customer support within all sectors and organisation types.

Customer Service Specialist Level 3

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications Customer Service PractitionerCourse Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThe role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer&rsquo;s own locality.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">You may be the first point of contact and work in any sector or organisation type.</li><li fr-original-style="" style="box-sizing: border-box;">Your actions will influence the customer experience and their satisfaction with your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.</li><li fr-original-style="" style="box-sizing: border-box;">You provide service in line with the organisation&rsquo;s customer service standards and strategy and within appropriate regulatory requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.</li></ul> Customer Service PractitionerCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand who your customers are and the difference between internal and external customers.</li><li fr-original-style="" style="box-sizing: border-box;">Know the purpose of the business and what "brand promise" means and culture.</li><li fr-original-style="" style="box-sizing: border-box;">Know your appropriate legislation and regulatory requirements that affect your business.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to use systems, equipment and technology to meet the needs of your customers.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your role and responsibility within your.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how establishing the facts enable you to create a customer focused experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the products or services that are available from your organisation and keep up-to-date.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate patience and calmness.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customer in the styles of the business.</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered.</li><li fr-original-style="" style="box-sizing: border-box;">Works with integrity in an honest and trustworthy manor.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate.</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace.</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate personal, protective equipment and operates machinery safety and effectively.</li></ul>

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications


Customer Service Practitioner
Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation.
You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.


Customer Service Practitioner
Course Content


Knowledge
Understand who your customers are and the difference between internal and external customers.
Know the purpose of the business and what "brand promise" means and culture.
Know your appropriate legislation and regulatory requirements that affect your business.
Know how to use systems, equipment and technology to meet the needs of your customers.
Understand your role and responsibility within your.
Understand how establishing the facts enable you to create a customer focused experience.
Understand the products or services that are available from your organisation and keep up-to-date.


Skills
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.


Behaviours
Adopts an approachable and friendly manner, interacting with customer in the styles of the business.
Takes an active interest in the range of products and services offered.
Works with integrity in an honest and trustworthy manor.
Demonstrates adaptability and flexibility in own performance
Shows an organised and committed approach, with a positive attitude.
Takes ownership and responsibility for own performance, is diligent and accurate.
Supports equality and diversity in the workplace.
Uses appropriate personal, protective equipment and operates machinery safety and effectively.

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications

Customer Service Practitioner Level 2

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base. Trade SupplierCourse Duration / 12 Months Level 2Apprenticeship Standard Course OverviewTrade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies.Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions.A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business. Trade SupplierCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Structure, mission, objectives and culture and how the role contributes to its success.</li><li fr-original-style="" style="box-sizing: border-box;">Position in the flow of goods and services, between the manufacturer and the customer,</li><li fr-original-style="" style="box-sizing: border-box;">Position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Internal policies and procedures, how these relate to the role and interact with legislative obligations.</li><li fr-original-style="" style="box-sizing: border-box;">Vulnerability to situations that pose risk to the brand and/or business reputation</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Using appropriate techniques and forms of communication to put customers at ease and gain their trust.</li><li fr-original-style="" style="box-sizing: border-box;">Delivering customer service that exceeds customer expectations</li><li fr-original-style="" style="box-sizing: border-box;">Identifying customer requirements and referring them onwards in an appropriate manner</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the products, services and language used by trade customers and the technical application of those product and services</li><li fr-original-style="" style="box-sizing: border-box;">Receiving stock, despatching customer orders and processing returns in line with company processes</li><li fr-original-style="" style="box-sizing: border-box;">Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customers in the style of the business</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered by the works with integrity in an honest and trustworthy manor</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate Personal Protective Equipment and operates machinery safely and effectively</li><li fr-original-style="" style="box-sizing: border-box;">Consistently takes into account company environmental and sustainability policies and procedures.</li></ul>

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.


Trade Supplier
Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
Trade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.
They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies.Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.
Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions.
A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business.


Trade Supplier
Course Content


Knowledge
Structure, mission, objectives and culture and how the role contributes to its success.
Position in the flow of goods and services, between the manufacturer and the customer,
Position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.
Internal policies and procedures, how these relate to the role and interact with legislative obligations.
Vulnerability to situations that pose risk to the brand and/or business reputation


Skills
Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
Delivering customer service that exceeds customer expectations
Identifying customer requirements and referring them onwards in an appropriate manner
Recognise the products, services and language used by trade customers and the technical application of those product and services
Receiving stock, despatching customer orders and processing returns in line with company processes
Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs


Behaviours
Adopts an approachable and friendly manner, interacting with customers in the style of the business
Takes an active interest in the range of products and services offered by the works with integrity in an honest and trustworthy manor
Demonstrates adaptability and flexibility in own performance
Shows an organised and committed approach, with a positive attitude.
Takes ownership and responsibility for own performance, is diligent and accurate
Supports equality and diversity in the workplace
Uses appropriate Personal Protective Equipment and operates machinery safely and effectively
Consistently takes into account company environmental and sustainability policies and procedures.

Supply Chain Management

Supply chain management (SCM)

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

Trade Supplier Level 2

Chelmsford

Stratford

The Temporary Works Supervisor course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
Have gained an understanding of the importance of cooperation and teamwork on a temporary works site
Understand the legal duties of the role
Have a stronger awareness of risk management on-site as well as the roles of a supervisor and their fellow employees on site
Leave the course with an understanding of the “4C’s”, Communication, Cooperation, Coordination and Competency
Course Content:
Different groups and types of Temporary Works
BS5975:2019
CDM Regulations
Legislation and Codes of Practice
Temporary Works Register, Design Brief and Design
Case studies, policy and procedures, Standard solutions and permitted drawings
Risk assessments, method statements
Safe systems of work
The roles and duties of a Temporary Works Supervisor
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Supervisor courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Temporary Works Supervisor (TWS)

General Admission

Milton Keynes 

Northampton

Berkshire

Bedford

Liverpool 

NATIONALLY RECOGNISED AND ACCREDITED
LEVEL FOUR CERTIFICATE



This course comprises two parts:
 
Part 1 - online (eLearning)

AND

Part 2 - classroom

Part 2 consolidates on Parts 1 and delivers one full day of practical sessions (skill-set development) - PRP Harvesting and Treatment


Award:
Open College Network (OCN Credit4Learning) - Collegen Induction Therapy - PRP Treatment
LEVEL 4 (FDSc)



A modular "hybrid" course - eLearning (online) theory and one full day classroom based course.
 
PART 1 - THEORY ONLINE

Complete this part of your course online (eLearning Course) in the comfort of your own home or workplace.
Please allow 1-2 full days (approx. 12-16 hours in total) to complete this part of your course.
You do not need to complete this part of the course in one "sitting". Do as little or as much as you wish. Each time you log again exactly where you can start where you left off!
 
You must complete Part 1 before attending Part 2 below.
 
PART 2 - CLASSROOM
Attend in the classroom at the training location that you have selected.
Your classroom tutor will recap on the essential parts of your online course after which you will begin your practical sessions learning and developing the skills required to harvest and use Platelet-Rich Plasma in your treatment plan.
Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary


A hybrid modular course awarding:
OCN Accredited Level Three Certificate (Advanced Level) 3 credits AND

GEOPACE Certificate (Collagen Induction Therapy - PRP Treatment)



Parts 1 (A & B) - online (eLearning) +

Part 2 - PRP Harvesting, Preparation & Treatment (one day)


Theory Sessions:


M01 – Course Overview
Learning outcomes, Understanding recommended guidelines (CPSA, HEE, NICE & WHO), Core Competencies (Domains 1, 2 & 3). National Occupational Standards


M02 – Qualifications – Levels & Thresholds
Understanding the range and applications of treatments at Levels 1 to 8. Equivalencies. Looking at each level and specific treatment types. Competencies at Level 4.


M03 – Culture & Diversity
Understanding culture and diversity within the context of a salon, including opportunities and challenges for aesthetic therapists. Diversity and inclusion. Principles of diversity.


M04 – History, Definitions and Roles
The origins of microneedling and development of PRP, evolution of treatments, types of equipment and range of applications. Historical perspective and modern day examples of PRP therapies.


M05 – Health & Safety & IPC
H&S legislation, Standard Precautions (for blood borne pathogens), Pathogen types, Personal Protective Equipment (PPE), Handwashing and Hygiene, Hazardous Waste Disposal (non-specific), Preventing Needlestick Injuries. A detailed look at viruses, bacteria and fungi. Handling clients with infectious conditions and infestations. Transmission modes. Sterilisation processes in the workplace, including autoclaves.


M06 – Regulatory Obligations
Pathways – employed, contracted and self-employed, Management of H&S at work, Local and national government laws and bylaws, DBS types, Record Keeping, Hazardous Waste Disposal (specific), Insurance and insurance types, Accident reporting, The Keogh Review, HEE guidelines, Professional bodies.


M07 – Professionalism & Effective Communication
Presenting a professional image, guidelines and recommendations. How to effectively communicate with your clients and colleagues, communication methods, communicating efficiently in consultation.


M08 – Consent
Understanding consent types and your client’s capacity to consent. The importance of valid consent. Consent frequency. Risk assessment. Storing consent documentation – looking at paper and digital/cloud. Consent and the law. Determining if consent is robust.


M09 – Environmental and Sustainable Work Practices
Sustainability in the workplace. Running an efficient salon (water efficiency, waste reduction, interior fittings). Advancements including digital options (clients and suppliers).


M10 – Anatomy & Physiology
A&P for collagen induction therapy. Veins, arteries and capillaries (phlebotomy overview). The integumentary system – structure and function. Microneedling – depths and penetration. The lymphatic system. The circulatory system. Skin as a defence barrier. Skin – functions and layers. Merkel cells, Langerhans Cells, Keratinocytes and Melanocytes. The epidermal-melanin unit. Fibroblasts and connective tissue. The effects of ageing. Skin changes over time. Skin rejuvenation including optimising cell function and increasing natural collagen. Inducing regenerative healing. The Fitzpatrick Scale. A detailed look at cell function, specifically melanocytes, keratinocytes and fibroblasts. Microneedling the skin, effects and collagen response. Wound healing – stages (haemostasis, inflammatory, proliferative and maturation). Collagen Induction Therapy (CIT). Topical applications to improve keratinocyte function. Topical applications to improve collagen synthesis.


M11 – Patient Management – Consultation & Examination
Pre-treatment and treatment consultations. Client Motives. Educating your client. Developing a consultation plan. Medical Records. Contraindications & Precautions – Relative and Absolute Contraindications in microneedling. Microneedling and anticoagulants. Side effects and treatment failure. Photo-documentation. Looking at and recording a detailed medical history. Client reviews. Health risks. Legalities.


M12 – Record Keeping
Key points and importance. Understanding how to retain records. Claims - Date of Discovery and Date of Knowledge.


M13 – Platelet Rich Plasma (PRP) – Understanding the basics
Whole blood – composition. Platelets and growth factors (types and functions). What are platelets? Understanding platelet modes of action. Platelet Rich Plasma – preparation. PPP and PRP. PRP Activation and collagen response in vivo. Fibrin network formation. Dermal needle puncture - repair pathway. Examples of microneedling applications. Needle depths and facial skin thickness. Types of treatments – a case by case examination.


M14 – Platelet Rich Plasma (PRP) – Harvesting and Preparation
Phlebotomy. Using correct needle size and anticoagulant. Understanding autologous treatment types with PRP. The treatment agent pathway. Whole blood processing. Harvesting good quality PRP - step by step procedure. Using a centrifuge. Centrifuge operation and management. Steps to minimise platelet trauma. First and second centrifuge processes. Understanding how a centrifuge works? Managing breakage and spillage.


M15 – PRP Treatment – putting it all together!
Client arrival, management, documentation, photography, examination, consultation, consent, treatment plan. Patient ID, where necessary. Referrals and when to refer. Seeking expert advice. Employment types – employed (PAYE), contracted, self-employed (freelance) - detailed look at each. Managing equipment and consumables. Compliancy. Pre-treatment guidance. Medications and drug conflicts. Preparing a treatment area. Preparing your client. Disinfecting the face. Applying numbing cream. Phlebotomy procedures.
Blood handling. Dermapen types and accessories. Treatment modes and actions. Selecting the correct needle depth. Applying PRP and microneedling. Managing pen depth and skin areas. Working within facial zones. Post treatment management. Waste management and correct waste disposal. Post treatment client management. Aftercare. Managing adverse effects. Managing post treatment client expectations. Treatment intervals. Post treatment checklists and patient aftercare guidelines.


Classroom Practical Sessions:
Practical Session 1: Equipment familiarisation - hands-on approach
Practical Session 2: Completing medical forms and consent forms
Practical Session 3: Preparing a treatment area
Practical Session 4: Using a centrifuge
Practical Session 5: Performing a microneedling facial treatment with PRP - model 1
Practical Session 6: Performing a microneedling facial treatment with PRP - model 2


Classroom Support Material:
Support material to complement Modules 1 – 15


Online Support Material:
Downloadable pdf files - support material to complement Modules 1 - 15
Demonstration Video



Geopace Training

Medical Aesthetics

Allied Health

Platelet-rich plasma (PRP)

Aesthetics

Aesthetic Practitioner

Facial Aesthetics

Platelet-rich Plasma (PRP) treatments

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    Open College Network Accreditation

    Level 4 (as required for minimally invasive procedures)

    Covers standards set by HEE

    Employed (salon) or Self-Employed opportunities

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


PRP - Collagen Induction Therapy Course (GPT701)

Oldham

<div data-id="707b00e3" data-element_type="container" data-settings='{"content_width":"full"}' style="color: rgb(9, 13, 24); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(9, 13, 24);"><div data-id="1c97cfcc" data-element_type="widget" data-widget_type="woocommerce-product-content.default" style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">Incoterms&reg; were first published by the International Chambers of Commerce in 1936. They are a set of internationally recognised, three letter acronyms, which define the risks and responsibilities of buyers and sellers in international trade contracts.It is essential that businesses understand Incoterms &reg; as their use is vital for the successful movement of goods between customers and suppliers around the world.The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms&reg; and their importance in international trade contracts.Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select the &lsquo;Yes&rsquo; option in the dropdown option for BCC when booking.</div></div><div data-id="60285c8" data-element_type="container" data-settings='{"content_width":"full"}' style="color: rgb(9, 13, 24); box-sizing: border-box;" fr-original-style=" color: rgb(9, 13, 24);"> </div>

Incoterms® were first published by the International Chambers of Commerce in 1936. They are a set of internationally recognised, three letter acronyms, which define the risks and responsibilities of buyers and sellers in international trade contracts.
It is essential that businesses understand Incoterms ® as their use is vital for the successful movement of goods between customers and suppliers around the world.
The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms® and their importance in international trade contracts.
Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select the ‘Yes’ option in the dropdown option for BCC when booking.

Export Unlocked Limited

International Compliance Association (ICA)

Trade & Commerce

International Trade

British Chambers of Commerce (BCC)

The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms® and their importance in international trade contracts.

INCOTERMS® 2020 COURSE

Rotherham

Leeds

Peterborough

Paisley

Derby

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601) CLASSROOM or VIRTUAL CLASSROOM (with online theory)</h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learn how to administer vaccines or injections ...&nbsp;</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Nationally Recognised Qualification</li><li fr-original-style="" style="box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</li><li fr-original-style="" style="box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</li><li fr-original-style="" style="box-sizing: border-box;">Covers all steps to safely perform a vaccination</li><li fr-original-style="" style="box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</li><li fr-original-style="" style="box-sizing: border-box;">Includes B12, Vitamin C and other treatments</li><li fr-original-style="" style="box-sizing: border-box;">Essential qualification for all injections</li><li fr-original-style="" style="box-sizing: border-box;">Basic understanding of English language required</li><li fr-original-style="" style="box-sizing: border-box;">OPEN TO ALL APPLICANTS</li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;">About this course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learning Outcomes</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">After the course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">PART 1 - Theory: complete online at home or work and download a certificate of completionPART 2 - Skills and Practical Development: Attend in the Classroom or Virtual ClassroomVaccination - all essential vaccines including Covid-19, Flu and other annual vaccinesInjections - Aesthetics - B12, Vit C etc.78 UK &amp; Eire training locationsOCN Accredited at Level 4 (FDSc)Medical training standards throughoutSkills for Health &amp; WHO compliantLearning Outcomes<div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;All theory and practical skills required to perform a safe procedureCovers all essential theory and skill-set development to meet medical standardsUnderstand the procedures used to set up &nbsp;a manage and administer a vaccinePost-injection management and how to avoid critical complicationsCorrect client care and aftercareIncludes legal, consent and documentationAfter the course<div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)Correct client management before, during injection and safe after-careUnderstanding equipment types and appropriate choicesUnderstand vaccine management controlAppreciate legal and professional responsibilitiesOffer injection therapies to clients - vitamin supplementsAdminister in hospitals, GP Surgeries and Outreach Centres</div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Immunisation & Vaccination

Immunisation

Allied Health Professions (AHP)

Injection

Vaccination

Vaccinator

Medicine & Nursing

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

This course meets and exceeds the Maryland requirement for the security officer course of 12 hours. The course is taught over 2 days, 6 hours per day. In this course, you will learn the required curriculum for security officers prescribed by the Maryland Police and Corrections Training Commission. 

MDSPOSA & USTASC TRAINING PORTAL

Maryland Security Officer Initial & Renewal Course

Do you want to learn the scientific background of body-mind-interactions and how to integrate this knowledge in your practical work with your clients, as e.g.:
Doctor, naturopath, psychotherapist
Complementary medicine therapist
Nurse, physiotherapist, nutritionist
Chiropractor, NLP, EFT, EMDR practitioner
Business consultant, teacher, social worker
Other health professional and coach?
This course contains both self-study and live training in online classes and covers the META-Health Level 1 and 2 material. It will take 6 months including 24 live sessions, 2 hours each, mainly in a weekly rhythm. You will get preparatory videos, reading material and tasks that help to understand and integrate the content, while the group sessions focus on demonstrations, discusion of the material, and practical exercises for you. All the time, our trainers and tutors will support you and we’ll be a learning family with an active chatgroup. Altogether you should reckon approximately 5 hours per week.
To cover most time zones, the schedule will be tuesdays at 17:00 GMT (London), starting on 7 January 2025.
Course content
You will learn the META-Health methodology for self-help, coaching and therapy:
Understand the META-Health principles and the Organ-Stress-Emotion-Belief Connection
Use META-Analytics for assessing the background and development of any health issue
Establish stress triggers, emotions and beliefs affecting your client’s health issue
Learn the building blocks for efficient changework and therapy
Unlock people’s healing potential through META-meanings, facilitating health supporting lifestyle changes
Develop integrative tailor-made META-Health Action Plans for your clients
You’ll learn META-Health from scratch. Those who have absolved a MHI Level 1 training within the last year get a discount of 20% of the training fee.
This training prepares you for the certification process to become licensed as META-Health professional.
Certification is optional. Even if you aren’t a health professional, you may enter the training to deepen your knowledge, understanding and resources for becoming and staying healthy – however be aware that basic knowledge of biology and anatomy will be very helpful!
More info: https://www.meta-health.info/meta-health-professional-online-course-2025/?ref=cdm



META-Health International

Health Coach

Become a META-Health professional with our 6 months intensive training!

Do you want to learn the scientific background of body-mind-interactions and how to integrate this knowledge in your practical work with your clients? This course contains both self-study and live training in online classes and covers the META-Health Level 1 and 2 material. It will take 6 months including 24 live sessions, 2 hours each, mainly in a weekly rhythm. You will get preparatory videos, reading material and tasks that help to understand and integrate the content, while the group sessions focus on demonstrations, discusion of the material, and practical exercises for you. All the time, our trainers and tutors will support you and we’ll be a learning family with an active chatgroup. Altogether you should reckon approximately 5 hours per week.

META-Health Professional 2025

Course fee

Examination & Certification fee 

50% reduction for participants with low income

Social course fee

optional add on - 50% reduction for participants with low income

Social Examination & Certification fee

Southampton

Manchester

Kingston upon Hull

Newport

Dartford

Birmingham

Hull

Swansea

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours) Awarding Body:&nbsp;Open College Network (OCN) Credit for LearningAward Level:&nbsp;Level 3 (Advanced Level) - Ireland Level 5CPD Certified:&nbsp;Yes (CPD Accreditation)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;None. (English Level 2 desirable)Training Locations:&nbsp;Study online + Classroom&nbsp;OCN Accredited at UK Level 3 (Ireland Level 5) &nbsp;PART 1 - Theory:&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc. PART 2 - Skills and Practical Development: Safely and competently set up and maintain a Peripheral IV Infusion. Attend a classroom location to complete your practical training. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"> Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above. </div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">Course Itinerary:</div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"> </div>PART 1 - THEORY (ONLINE) M1 - Peripheral IV Cannulation - Introduction: Definitions - understanding terminology relating to PIVC. IV Therapy and NMC guidelines. M2 - Legal &amp; Professional Responsibilities: Legal Obligations and Accountability. Criminal, Civil and Contractual law in Healthcare. Vicarious Liability and your Duty of Care. M3 - Anatomy &amp; Physiology: Sites appropriate to IV cannulation. Hand vs. arm. Advantages and disadvantages of relevant veins. An overview of Homeostasis and Fluid Balance. M4 - Hygiene and Infection Prevention &amp; Control (IPC): Reducing healthcare-associated infections. Keeping Safe. Bloodborne Pathogens and Work Practice Controls. Standard Precautions. Waste Disposal. Needle-stick injuries. M5 - Indications and Advantages: When to cannulate, infusion types and benefits over alternative infusion routes. Continuous and intermittent infusion. Prophylactic use before procedures and in unstable patients. Contraindications. M6 - Equipment: Cannula types, sizes and colour coding. How to select appropriate size. Equipment overview for total procedure. M7 - Vein Choice for Cannulation: Correct vein selection. Which veins to avoid. How to manage an unsuccessful cannulation. M8 - Procedures: Full procedure for cannulation including correct documentation. M8: Guide to Cannulation - revision M8: Video - Recap with full procedure M9 - Contraindications: When inappropriate to cannulate including patients with specific health conditions. M10 - Complications: A detailed look at potential complications during and after cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions. PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED BEFORE JOINING US FOR YOUR PRACTICAL TRAINING PART 2 (CLASSROOM: 1 - Welcome, introductions and overview: Classroom - registration and introductions. Virtual Classroom - audio/visual checks and registration. 2 - Legal &amp; Professional Responsibilities: Overview and discussion. 3 - Anatomy - key points (appropriate to PIVC): Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites. 4 - Cannulae - selection and types: A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD. 5 - Complications: Complications of pVAD insertion including examples of infiltration, haematoma, extravasation and transfixation. 6 - VIP Score: Understanding and using the Visual Infusion Phlebitis score. 7 - Equipment - overview: We take a look at all essential equipment required for PIVC. 8 - PRACTICAL SESSIONS: Multiple practical sessions throughout the session. 9 - Fluids: The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products. 10 - Infusion Rates: Calculating infusion rates and drops per minute. This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</div></div>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Intravenous Cannulation

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

Monthly free to attend support group for people with hoarding behaviour.&nbsp; Facilitated by Founder/Chair Megan Karnes.&nbsp; Provides both psychological and practical support.

Monthly free to attend support group for people with hoarding behaviour. Facilitated by Founder/Chair Megan Karnes. Provides both psychological and practical support.

HoardingUK

Monthly free to attend support group for people with hoarding behaviour.  Facilitated by Founder/Chair Megan Karnes.  Provides both psychological and practical support.

Place in the Space

About this course
This course gives every learner like you really good foundational stones of what is required to become a professional medium or psychic.  You’ll gain new skills, upgrading your ability, and possibly turning it into a new career should you choose to do so.  

By completing this course, you will gain vital information and knowledge giving you the confidence to start conducting short, accurate, evidential mediumship in-person and on-zoom readings, connecting you to people all around the world.

The Mechanics of Mediumship helps learners like you become a more impactful, professional medium who holds up the banner for spiritual integrity. A medium who works in the light, with compassion and respect for the sitter, the spirit communicator and ultimately those spirit side of life.

I will teach you how to deliver industry ‘best practices’ in both your psychic and in your mediumship work, as well as giving you resources to aid in your spiritual learning and development.  I'll also share guidance so you too can deliver those amazing, accurate, impactful, evidential readings. That will offer hope, love, courage and healing to those you seek you out. And for some you’ll provide the much-needed closure needed in their grief journey, as you provide evidence that life does really continue past this physical death. 

Life like love does not die. It just moves from one dimension to another, and if we take the time, we can connect with loved ones gone before us.

What you will learn.
This course runs over 5 weeks and during our time together we will explore:
1: What mediumship is and the different types, including your role as a professional medium and the differences between working in the psychic modality and when you are connected to spirit. 
2: Activating and building your power within, and the difference between meditation, and attunement both to the spirit world and using your psychic modality.
3: The six different senses available to you, which are your strongest and whether you are perceiving them objectively or subjectively. 
4: What is and what is not evidence in mediumship, understanding the different types of evidence available and defining practical and emotional evidence.
5: Surrendering to spirit, building confidence to receive specific unique information, and understanding the reasons why you receive a no response.  Guidance on making positive, strong, statements filling your sitter with confidence, building a truly extraordinary professional reading.

The Psychic Medium Handbook

Psychic Development

The Mechanics of Mediumship.  A beginners guide to everything you need to know.  How to become a professional psychic medium.  Able to give short, accurate, evidential messages.  
This course runs over 5 weeks and during our time together we will explore five easy to follow parts.
1: What mediumship is and the different types, including your role as a professional medium and the differences between working in the psychic modality and when you are connected to spirit. 
2: Activating and building your power within, and the difference between meditation, and attunement both to the spirit world and using your psychic modality.
3: The six different senses available to you, which are your strongest and whether you are perceiving them objectively or subjectively. 
4: What is and what is not evidence in mediumship, understanding the different types of evidence available and defining practical and emotional evidence.
5: Surrendering to spirit, building confidence to receive specific unique information, and understanding the reasons why you receive a no response.  Guidance on making positive, strong, statements filling your sitter with confidence, building a truly extraordinary professional reading.


The Mechanics of Mediumship Spring

The Temporary Works Coordinator course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
The need for a temporary works co-ordinator
The day-to-day roles of others involved in the temporary works procedures
Risk assessments and method statements
Best procedures as stated in BS 5975:2019
Course Content:
The content covered by the CITB course includes:
Various groups and types of Temporary Works
Case studies, procedures and policies of Temporary Works
BS5975:2019
CDM Regulations
Legislation and relevant Codes of Practice
Register for Temporary Works, design requirements and checks
Standard solutions and guidance design documents
Temporary works Co-ordinator – job role and responsibilities
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Coordinator courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

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