6410 Courses in Birmingham delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 5 Days 30 CPD hours This course is intended for This course is intended for those responsible for the installation, configuration, maintenance, or troubleshooting of PGP Universal Server or PGP Desktop. Overview This course provides instruction on PGP Universal Server 3.2 and PGP Desktop 10.2.At the completion of the course, you will be able to: Describe the features, concepts, components, and terminology of both the PGP Universal Server 3.2 and PGP Desktop 10.2products. Install PGP Universal Server 3.2 and complete setup using the most commonly configured options. Install a managed and customized PGP Desktop 10.2 client. Configure, complete administration tasks for, and use PGP Whole Disk Encryption and other PGP Desktop features. Configure policy-based messaging security for internal and external recipients. Create and modify users, user policies, and groups using either manual or directory integration methods. Combine two or more PGP Universal Servers into a cluster. This is designed to provide you with the fundamental knowledge a nd hands-on lab experience to install, administer, and troubleshoot the PGP Universal Management Server and primary client product. Cryptography Essentials Cryptography defined Caesar cipher Symmetric-Key Cryptography Public-Key Cryptography PGP Public-Key Cryptography Digital Signatures Trust Models Keys, Key Signatures and Key properties Verifying keys with key fingerprints Passphrases Certificates PGP Product Information PGP Universal Server PGP Desktop PGP Command Line PGP Support Package for BlackBerry PGP Mobile PGP iOS Viewer Installing PGP Universal Server PGP Universal Server overview Installation tasks and options Completing the PGP Universal Server Setup Assistant Administrative Keys A review of trust and verification The Organization Key The Organization Certificate Configuration and usage of the Additional Decryption Key Other certificates used for trust on PGP Universal Server Ignition key types and features Consumers and Groups Consumers and Groups PGP product user definition Consumer groups Introduction to consumer policy How users, groups, and policy work together Server Messaging Learn Mode In-depth look at Mail Proxy configuration Description of server mail flow and typical configurations Monitoring and Reporting Server monitoring and logging Updates, backups, and restoring Mail Policy Definition of policy chains and rules Rule conditions, actions, and key searches Default mail flow and message policy Adding custom chains to mail flow Overview of various types of policy chains Demonstration and detailed explanation of adding a rule Special messaging actions and dictionaries Key Not Found Problems that require a Key Not Found policy Introduction to Key Not Found configuration Web Messenger Definition of Web Messenger Description of functionality Demonstration of end-user inbox creation Inbox and service administration Inbox replication and backup Customization templates Regular Email option for Web Messenger PDF Messenger statement and certified delivery How the Out of Mail Stream Consumer Policy option functions PGP public key directories Smart Trailer invitation option overview PGP Desktop / S/MIME option overview PGP Universal Satellite overview Preparing Universal Server for PGP Desktop Clients Introduction to directory synchronization High-level overview of LDA P How the server uses a directory to add and assign users to groups Configuring PGP Universal Server Directory Synchronization Keys Managed key configuration Key modes Subkeys Key usage flags Smart card Introduction to key management services Installing PGP Desktop System requirements Citrix and TS compatibility Downloading a custom PGP Desktop installer Modifying installed components Configuring Client Enrollment Definition of enrollment Email, LDA P, and Silent enrollment type overview General PGP Desktop Policy General PGP Desktop Policy Options on the General Card of the PGP Desktop settings of a consumer policy Licensing managed PGP Desktop clients Updating settings for managed installations PGP Desktop Messaging How PGP Desktop affects messaging infrastructure Options on the Messaging Card of the PGP Desktop settings of a consumer policy MAPI encrypt and sign buttons and offline mail processing Configuring PGP Whole Disk Encryption What is Whole Dis k Encryption Configuring WDE PGP Whole Disk Encryption for Windows PGP Whole Disk Encryption for Mac OSX PGP w hole Disk Encryption for Linux PGP Whole Disk Encryption Management and Recover The pgpwd command-line tool Logon failure and reporting The WDE-ADMIN group for large-scale administration PGP Whole Disk Encryption in the PGP Desktop settings of a consumer policy, including authentication methods and user per missions Recovery options PGP NetShare Defining PGP NetShare Encrypted folder creation Configuration of the PGP Universal Server Consumer Policy options for NetShare, including automated folder protection and application-based file protection Client-side administration features for PGP NetShare Miscellaneous compatibility and feature information about PGP NetShare Active Directory Group integration and PGP NetShare usage demonstrations Other PGP Desktop Utilities PGP Zip file and folder protection Securely erasing information using PGP Shredder and the Shred Free Space features PGP Virtual Disk secure volumes Usage cases and PGP Portable definition Clustering How PGP Universal Server Clustering works Using the DMZ Clustering Zone Cluster failover Web Messenger inbox replication Demonstration of cluster creation

Duration 2 Days 12 CPD hours This course is intended for Professionals involved in internal and/or external negotiations will benefit from this course. Overview Develop the necessary skills to negotiate like a pro Prepare for a negotiation applying best practices Utilize industry-standard tools and techniques Create your Best Alternative to a Negotiated Agreement (BATNA) Build common ground and consensus in your negotiation strategies Negotiate with experts to develop your skills for success Students will learn the essential strategies and techniques needed to guide negotiations from opening discussions through to a positive result. Students will leave with practical solutions to negotiating effectively. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Negotiation Introduced Identifying Integrative and Distributive Negotiation Types Understanding the Three Phases of Negotiation Strengthening Negotiation Skills 2. Preparing for Your Negotiation Establishing Personal Boundaries Deciding on Your WATNA and BATNA and Negotiating Based on Them Preparing and Sticking to Your Plan Negotiation Strategies 3. Negotiation Process for Success Setting the Time and Place Avoiding Negative Environments Establishing Common Ground and Building Momentum Creating a Negotiation Framework, Agreeing on Issues, and Maintaining a Positive Framework Working through the Five Steps of Negotiation 4. Best Practices Starting Off on the Right Foot What to Share and What to Keep to Yourself Knowing What to Expect Utilizing the Top Ten Negotiation Techniques Managing an Impasse 5. Negotiation Tools & Techniques Reviewing the Three Ways to See Your Options Creating a Mutual Gain Solution Agreeing on Wants - Working with What You Want and What They Want 6. Consensus & Agreement Building Consensus Consolidating and Finalizing an Agreement Controlling Your Emotions and Dealing with Personal Attacks Walking Away When Necessary

Duration 3 Days 18 CPD hours Overview ?The OS X Sierra troubleshooting process?How to use OS X Sierra tools and resources to troubleshoot OS X Sierra?OS X Sierra features and functionality, including how to find more information about OS X Sierra?How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification In this course students will receive an in-depth exploration of troubleshooting on OS X Sierra. Installation and Configuration Install OS X Sierra Setup and Configuration OS X Recovery OS X Software Updates User Accounts User Accounts User Home Folders System Security Keychain Management File Systems File Systems and Storage FileVault 2 Permissions and Sharing File System Troubleshooting SIP Data Management Hidden Items and Shortcuts System resources Metadata and Spotlight File Archives Time Machine Applications and Processes Application Installation Document Management Application Management and Troubleshooting Network Configuration Network Essentials Advanced Network Configuration Network Troubleshooting Network Services Network Services Host Sharing and Personal Firewall System Management Peripherals and Drivers Print and Scan System Troubleshooting Additional course details: Nexus Humans Sierra 101 - OS X Support Essentials 10.12 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Sierra 101 - OS X Support Essentials 10.12 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, and Solution Architects. Overview Become familiar with detailed information about the functions of the global availability check in the SAP SCM solution in the context of sales and distribution. In this course, students learn in detail the different standard & advanced availability check capabilities of the integrated SAP APO Global-Available to Promise component, embedded in corresponding business scenarios & along with the relevant settings. Overview of Global Available-to-Promise (Global ATP) Outlining the Functionality of Global Available-to-Promise (Global ATP) Integration of Global Available-to-Promise (Global ATP) Explaining the Use of Core Interface (CIF) Integration with Global Available-to-Promise (Global ATP) Check Method Selection in Global Available-to-Promise (Global ATP) Explaining Availability Check Methods Product Availability Check in Global Available-to-Promise (Global ATP) Checking Product Availability in Global Available-to-Promise (Global ATP) Checking Scope in Global Available-to-Promise (Global ATP) Setting the Checking Horizon in Global Available-to-Promise (Global ATP) Evaluating Logic in the Available-to-Promise (ATP) Check in Global Available-to-Promise (Global ATP) Product Allocation in Global Available-to-Promise (Global ATP) Setting Up Single Level Product Allocation in Global Available- to-Promise (Global ATP) Setting Up Multilevel Product Allocation in Global Available-to- Promise (Global ATP) Check Against the Forecast in Global Available-to-Promise (Global ATP) Setting Up the Check Against Forecast in Global Available-to- Promise (Global ATP) Rules-Based Availability Check in Global Available-to-Promise (Global ATP) Setting Up Rules-Based Availability Check in Global Available-to- Promise (Global ATP) Configuring Rule Determination Based on the Condition Technique in Global Available-to-Promise (Global ATP) Setting Up a Consolidation Location in Rules-Based Available-to- Promise (ATP) Check Using the Multi-Item Single Delivery Location (MISL) Function in Global Available-to-Promise (Global ATP) Using the Exclusive Rule Strategy in Global Available-to-Promise (Global ATP) Configuring Product Interchangeability Master Data in Global Available-to-Promise (Global ATP) Production Within the ATP Check in Global Available-to-Promise (Global ATP) Configuring the Capable-to-Promise (CTP) Procedure in Global Available-to-Promise (Global ATP) Configuring the Multilevel ATP Check (MATP) Procedure in Global Available-to-Promise (Global ATP) Backorder Processing in Global Available-to-Promise (Global ATP) Executing Backorder Processing in Global Available-to-Promise (Global ATP) Using Enhanced Interactive Backorder Processing in Global Available-to-Promise (Global ATP) Configuring Event-Driven Quantity Assignment in Global Available- to-Promise (Global ATP) Setting Up Reassignment of Order Confirmations in Global Available-to-Promise (Global ATP) Transportation and Shipment Scheduling in Global Available-to- Promise (Global ATP) Scheduling Transportation and Shipment Using Master Data in Global Available-to-Promise (Global ATP) Scheduling Transportation and Shipment Using the Condition Technique in Global Available-to-Promise (Global ATP) Scheduling Transportation and Shipment Using Configuration in Global Available-to-Promise (Global ATP) Scheduling Transportation and Shipment Scheduling using Configuration and Calendars in Global Available-to-Promise (Global ATP) Additional course details: Nexus Humans SCM670 SAP Global Available-to-Promise training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM670 SAP Global Available-to-Promise course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for System Security Administrator Security Architect Technology Consultant Overview This course will prepare you to Understand SAP Security fundamentals Get an overview of the main SAP concepts for security Be prepared to learn more in detail about each SAP concept for security This course will prepare you to Understand SAP Security fundamentals. Get an overview of the main SAP concepts for security. Be prepared to learn more in detail about each SAP concept for security. SAP Access Governance and Control Overview of Security Fundamentals Introduction to SAP Access Governance SAP NetWeaver Application Security Overview Describe SAP User Experience Explain Basic User Administration for AS ABAP Explain Basic Role Administration for AS ABAP Describe SAP Fiori Catalog and Group Administration Concept Describe AS JAVA Security Discuss Custom Development and Security SAP Access Governance and Compliance Describe SAP Access Governance Explain SAP GRC Access Control Describe SAP Identity Management Describe SAP Cloud Identity Access Governance Infrastructure Security Explaining Network Topology Enabling Secure Network Communication (SNC) Enabling Secure Sockets Layer (SSL) Implementing Single Sign-On (SSO) in SAP Systems Security Monitoring with SAP Solution Manager Monitoring Security with SAP Solution Manager SAP Data Privacy Governance and Cybersecurity Introduce EU General Data Privacy Regulation (GDPR) Discuss SAP Support for GDPR Compliance Additional course details: Nexus Humans SAP System Security Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAP System Security Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. What is Field Service Lightning? Define Field Service Lightning Identify the challenges of field service management and how FSL can overcome those challenges Describe what connected field service looks like Explain the main components and capabilities of FSL Meet AW Computing Learn about AW Computing Understand the business reason why AW Computing has purchased FSL Plan for Field Service Lightning Learn the essential questions to ask before setting up FSL Consider FSL limitations Set Up Field Service Lightning (Long Module) Set up FSL Components and Managed Package Walk Through the FSL Process by Role View and perform FSL actions as a Service Agent View and perform FSL actions as a Dispatcher View and perform FSL actions as a Field Resource View and run FSL reports as a Supervisor / Manager

Duration 4 Days 24 CPD hours This course is intended for Developers who have: At least two years of experience with Java or JavaScript programming Familiarity with the jQuery library and JSON syntax Overview When you complete this course, you will be able to: Create cartridges to add reusable functionality to a site. Use JavaScript controllers to add business logic to a site. Create reusable code using ISML templates. Use content slots and page designer to improve the appearance and flexibility of a site. Use B2C Commerce Script in ISML templates and script files. Use the Forms Framework to control the validation, rendering, and storing of consumer-entered values. Create hooks to configure functionality that is called a specific event. Measure and ensure site performance. Install and use SFRA command line tools to perform testing. This course introduces the core programming concepts, relevant files, and scripting language for Salesforce B2C Commerce. It is a must for developers new to Salesforce B2C Commerce and experienced developers looking to ramp up on Storefront Reference Architecture. Using real-world scenarios, this course covers how to customize the Storefront Reference Architecture and modify a B2C Commerce Cloud storefront. Overview of B2C Commerce Salesforce B2C Commerce Overview Storefront Reference Architecture Overview Business Manager Organization Getting Started Accessing Storefront Reference Architecture Creating a Workspace Creating a Server Connection Navigating Cartridges CartridgesCartridges Cartridge Types Cartridge Path Working with Plugin Cartridges Using a Custom Storefront Cartridge Controllers Introduction to JavaScript Controllers Creating a JavaScript Controller Script & JavaScript Controller Debugging Middleware Functions B2C Commerce Script API Models Introduction to Models Extending Models ISML ISML Tags and Expressions Reusing Code in Templates Conditional Statements & Loops Resource API & Resource Bundles Content Slots Creating & Configuring Content Slots Content Link Functions Page Designer Introduction to Page Designer Business & Developer Tasks Creating Custom Components Forms Framework Custom & System Objects XML Metadata File Server-Side Validation Script ISML Form Template Custom Logging Client-Side Validation Script Site Maintenance Site and Page Caching Site Performance Storefront Reference Architecture Tools GitHub NPM Tools Functional and Unit Tests

Duration 3 Days 18 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators with little or no Flow experience who need to streamline business processes with no-code automated solutions. This class is not recommended for developers. However, if you are a developer interested in learning Flow, we highly recommend Declarative Development for Platform App Builders in Lightning Experience (DEX403). Overview When you complete this course, you will be able to: Create automated no-code solutions with Salesforce Flow. Analyze use cases and effectively translate requirements into design plans that detail accurate Flow building processes. Understand and leverage various Flow types, elements, and resources. Build Screen Flows and manage screen layouts and field visibility. Implement Flows on Home and Record pages. Automate business processes by creating Record-Triggered Flows (based on record create, update, or delete) to perform specific actions. Identify best practices for creating and managing Flows. Streamline business processes and automate manual tasks across your organization by building no-code automation solutions with Flow Builder. In this 3-day class designed for administrators, our experts will introduce you to Screen and Record-Trigger Flows, in addition to various Flow elements and resources. Learn how to effectively create and manage Flows that champion automation best practices, solve for user requirements, and empower you to get more out of Salesforce. Foundations of Flow Create Variables Understand Algorithms Explore Control Structures Examine Flow Best Practices Screen Flows Use Elements and Resources Control Field Visibility Manage Data and Navigation Surface a Flow Complete the Flow Record-Triggered Flows Define Flow Triggers Use Flow Triggers to Replace Formula Fields Share Records with Flow Additional course details: Nexus Humans Salesforce Automate No-Code Solutions Using Flow (ADX301) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Automate No-Code Solutions Using Flow (ADX301) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Application Consultant Business Analyst Business Process Owner / Team Lead / Power User Help Desk / COE Support Program / Project Manager Overview This course will prepare you to: Describe the motivation for SAP S/4HANA Enterprise Management Provide an overview of basic business processes in the main components of Financial Accounting with SAP S/4HANA Participants of this course will gain an overview of the Financial Accounting capabilities of SAP S/4HANA. You will learn how SAP S/4HANA covers the Financial Accounting related business requirements and how the fundamental business processes and tasks are executed in the system. General Ledger Accounting, Accounts Payable, Accounts Receivable, Asset Accounting and Bank Accounting and their integration are all discussed in this course. Especially if you are new to Financial Accounting in SAP S/4HANA, this course is the right starting point for you. If you plan to take the academy and certification for Financial Accounting, this course will help you to better understand the certification courses. For the actual certification, it is recommended, but not mandatory. Overview of SAP S/4HANA Providing an Overview of the SAP S/4HANA Using the SAP Fiori Front-En Overview of Financial Accounting (FI) in SAP S/4HANA Outlining Financial Accounting (FI) Components in SAP S/4HANA General Ledger (G/L) Accounting Outlining Organizational Elements in Financial Accounting (FI) Maintaining G/L Master Records Posting Transactions in the G/L Accounts Payable Maintaining Vendor Master Records Maintaining Accounts Payable Transactions Managing the Integration between Accounts Payable and Materials Management Performing Accounts Payable Closing Operations Accounts Receivable Maintaining Customer Master Records Managing Accounts Receivable Transactions Managing Customer Correspondence Creating Accounts Receivable Dispute Cases Managing the Integration between Accounts Receivable and Sales Order Management Performing Accounts Receivable Closing Operations Asset Accounting Maintaining Asset Master Records Executing Asset Transactions Executing Asset Accounting Period-End Closing Activitie Bank Accounting Maintaining Bank Accounting Master Records Managing Bank Accounting Transactions Closing Operations in General Ledger Accounting Performing General Ledger (G/L) Closing Operations Additional course details: Nexus Humans S4F20 SAP Business Processes in Management Accounting training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the S4F20 SAP Business Processes in Management Accounting course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.