Name: Boost Customer Satisfaction: Join us 1 Day Training in Newport
Price: 595 GBP
Availability: InStock

Crewe

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Mangates

Customer Service Essentials 1 Day Training in Crewe

Boost Customer Satisfaction: Join us 1 Day Training in Crewe

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Wokingham

Customer Service Essentials 1 Day Training in Wokingham

Boost Customer Satisfaction: Join us 1 Day Training in Wokingham

Chatham

Customer Service Essentials 1 Day Training in Chatham

Boost Customer Satisfaction: Join us 1 Day Training in Chatham

Aberdeen

Customer Service Essentials 1 Day Training in Aberdeen

Boost Customer Satisfaction: Join us 1 Day Training in Aberdeen

St Davids

Customer Service Essentials 1 Day Training in St Davids

Boost Customer Satisfaction: Join us 1 Day Training in St Davids

Stirling

Customer Service Essentials 1 Day Training in Stirling

Boost Customer Satisfaction: Join us 1 Day Training in Stirling

Chelmsford

Customer Service Essentials 1 Day Training in Chelmsford

Boost Customer Satisfaction: Join us 1 Day Training in Chelmsford

Aberystwyth

Customer Service Essentials 1 Day Training in Aberystwyth

Boost Customer Satisfaction: Join us 1 Day Training in Aberystwyth

Airdrie

Customer Service Essentials 1 Day Training in Airdrie

Boost Customer Satisfaction: Join us 1 Day Training in Airdrie

Newport

Customer Service Essentials 1 Day Training in Newport

Boost Customer Satisfaction: Join us 1 Day Training in Newport

Unlock Your Potential and Land Your Dream Job with Our Retail Advisor - Customer Service Excellence and Sales Techniques Online Training Course! If you&#39;ve ever considered working as a Retail Advisor - Customer Service Excellence and Sales Techniques but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Retail Advisor - Customer Service Excellence and Sales Techniques course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today in this Retail Advisor - Customer Service Excellence and Sales Techniques course to learn all the required knowledge and skills to pursue a rewarding career in the relative industry. Courses included in this Retail Advisor - Customer Service Excellence and Sales Techniques Bundle: <ul fr-original-style="" style="box-sizing: border-box;"> <li fr-original-style="" style="box-sizing: border-box;">Course 01: Retail Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 02: Retail Accountant</li><li fr-original-style="" style="box-sizing: border-box;">Course 03: Visual Merchandising Diploma</li><li fr-original-style="" style="box-sizing: border-box;">Course 04: Sales: Psychology of Customers</li><li fr-original-style="" style="box-sizing: border-box;">Course 05: Business Studies</li><li fr-original-style="" style="box-sizing: border-box;">Course 06: Career Development</li><li fr-original-style="" style="box-sizing: border-box;">Course 07: CV Writing</li><li fr-original-style="" style="box-sizing: border-box;">Course 08: Workplace Productivity</li><li fr-original-style="" style="box-sizing: border-box;">Course 09: Line Management</li><li fr-original-style="" style="box-sizing: border-box;">Course 10: Life Coaching and Career Counselling</li></ul> Key Benefits <ul fr-original-style="" style="box-sizing: border-box;"> <li fr-original-style="" style="box-sizing: border-box;">Accredited by CPD</li><li fr-original-style="" style="box-sizing: border-box;">Instant e-certificate</li><li fr-original-style="" style="box-sizing: border-box;">Fully online, interactive Retail Advisor - Customer Service Excellence and Sales Techniques course</li><li fr-original-style="" style="box-sizing: border-box;">Self-paced learning and laptop, tablet, smartphone-friendly</li><li fr-original-style="" style="box-sizing: border-box;">24/7 Learning Assistance</li></ul>The Retail Advisor - Customer Service Excellence and Sales Techniques course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Retail Advisor - Customer Service Excellence and Sales Techniques. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Retail Advisor - Customer Service Excellence and Sales Techniques course, you will get a widely respected accreditation and a deeper knowledge of the topic. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you&#39;ve successfully completed your course, you will immediately be sent a digital certificate.<h2 fr-original-style="" style="box-sizing: border-box;">
 
 <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
 </h2>

 <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
 <div fr-original-style="" style="box-sizing: border-box;">
 <div fr-original-style="" style="box-sizing: border-box;">
 <div fr-original-style="" style="box-sizing: border-box;">
 100 CPD hours / points
 </div>
 <div fr-original-style="" style="box-sizing: border-box;">
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div><h2 fr-original-style="" style="box-sizing: border-box;">
 
 <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
 The Retail Advisor - Customer Service Excellence and Sales Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. 
 </div><h2 fr-original-style="" style="box-sizing: border-box;">
 
 <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
 </h2>

 <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
 There are no formal entry requirements for the course, with enrollment open to anyone! 
 </div><h2 fr-original-style="" style="box-sizing: border-box;">
 
 <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
 </h2>

 <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
 Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our Retail Advisor - Customer Service Excellence and Sales Techniques training. 
 </div>

The Retail Advisor - Customer Service Excellence and Sales Techniques Course offers a dynamic learning journey tailored for those aiming to master the art of retail management and customer engagement. This course covers essential areas such as retail management, accounting, and visual merchandising, providing a strong foundation for understanding how retail businesses operate efficiently. Delving into the psychology of customers, it equips learners with insights into consumer behaviour to enhance sales strategies and boost customer satisfaction. Complementary modules in business studies and line management ensure learners develop a well-rounded grasp of the retail environment.

Alongside core business knowledge, the course addresses career development with focused sessions on CV writing, workplace productivity, and life coaching. These elements prepare participants to navigate career progression confidently within the retail sector. Designed entirely for remote learning, this course fits seamlessly around busy schedules, offering the flexibility to develop expertise without the constraints of location. Whether aiming to refine sales techniques or advance within retail leadership, this programme provides the tools needed to succeed in today’s competitive market.
Courses included in this Retail Advisor - Customer Service Excellence and Sales Techniques Bundle: 
Course 01: Retail Management
Course 02: Retail Accountant
Course 03: Visual Merchandising Diploma
Course 04: Sales: Psychology of Customers
Course 05: Business Studies
Course 06: Career Development
Course 07: CV Writing
Course 08: Workplace Productivity
Course 09: Line Management
Course 10: Life Coaching and Career Counselling
Key Benefits
Accredited by CPD
Instant e-certificate
Fully online, interactive Retail Advisor - Customer Service Excellence and Sales Techniques course
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
The Retail Advisor - Customer Service Excellence and Sales Techniques course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Retail Advisor - Customer Service Excellence and Sales Techniques. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Retail Advisor - Customer Service Excellence and Sales Techniques course, you will get a widely respected accreditation and a deeper knowledge of the topic.
Course Assessment
You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.
Certificate
Once you've successfully completed your course, you will immediately be sent a digital certificate.
 CPD 
100 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
The Retail Advisor - Customer Service Excellence and Sales Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.
 Requirements 
There are no formal entry requirements for the course, with enrollment open to anyone!
 Career path 
Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Retail Advisor - Customer Service Excellence and Sales Techniques training.

Training Express

Retail Management

Online Course Marketing

Counselling Skills

Life Coach Training

Professional Skills Course (PSC)

Trainers Course

Retail Advisor - Customer Service Excellence and Sales Techniques Course

General Admission

Welcome to Call Centre Training: Mastering Customer Service Excellence. In this course, you&#39;ll learn: Introduction to Call Centre:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the fundamentals of call centre operations, understanding the role and significance of call centres in the business ecosystem.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain insights into the historical evolution and current trends shaping the call centrecentre industry.</li></ul>Traits of a Call Centre Agent:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identify and develop the key qualities required for success as a call center agent.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn about empathy, resilience, problem-solving, and other essential traits that contribute to effective customer interactions.</li></ul>Agent and Customer Relationship:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Delve into the dynamics of building strong and positive relationships between call centre agents and customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the importance of trust, rapport, and personalized communication in fostering customer loyalty.</li></ul>Telephone Etiquettes:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Master the art of professional telephone etiquette to create a positive and lasting impression on customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn effective techniques for greeting, active listening, and closing calls courteously.</li></ul>Communication Skills:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhance verbal and written communication skills to ensure clear and concise interactions with customers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore strategies for adapting communication styles to different customer personalities and situations.</li></ul>Scripts and Negotiation Techniques:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand the role of scripts in call centre interactions and learn how to personalize them for maximum impact.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Develop negotiation techniques to handle diverse customer requests and navigate challenging conversations effectively.</li></ul>Managing Difficult Customers:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Acquire strategies for de-escalating tense situations and managing difficult customers with professionalism and composure.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore conflict resolution techniques to turn challenging interactions into positive experiences.</li></ul>Call Centre Metrics and Benchmarking:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gain a comprehensive understanding of key performance metrics in the call centre industry.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to use benchmarking to assess and improve call centre performance, efficiency, and customer satisfaction.</li></ul>Call Centre Technology and Trends:<ul style="color: rgb(209, 213, 219); box-sizing: border-box;" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Explore the latest technological advancements and trends shaping the call center landscape.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how emerging technologies, such as AI and automation, are impacting customer service delivery.</li></ul>

Welcome to Call Centre Training: Mastering Customer Service Excellence. In this course, you'll learn:

Introduction to Call Centre:
Explore the fundamentals of call centre operations, understanding the role and significance of call centres in the business ecosystem.
Gain insights into the historical evolution and current trends shaping the call centrecentre industry.
Traits of a Call Centre Agent:
Identify and develop the key qualities required for success as a call center agent.
Learn about empathy, resilience, problem-solving, and other essential traits that contribute to effective customer interactions.
Agent and Customer Relationship:
Delve into the dynamics of building strong and positive relationships between call centre agents and customers.
Understand the importance of trust, rapport, and personalized communication in fostering customer loyalty.
Telephone Etiquettes:
Master the art of professional telephone etiquette to create a positive and lasting impression on customers.
Learn effective techniques for greeting, active listening, and closing calls courteously.
Communication Skills:
Enhance verbal and written communication skills to ensure clear and concise interactions with customers.
Explore strategies for adapting communication styles to different customer personalities and situations.
Scripts and Negotiation Techniques:
Understand the role of scripts in call centre interactions and learn how to personalize them for maximum impact.
Develop negotiation techniques to handle diverse customer requests and navigate challenging conversations effectively.
Managing Difficult Customers:
Acquire strategies for de-escalating tense situations and managing difficult customers with professionalism and composure.
Explore conflict resolution techniques to turn challenging interactions into positive experiences.
Call Centre Metrics and Benchmarking:
Gain a comprehensive understanding of key performance metrics in the call centre industry.
Learn how to use benchmarking to assess and improve call centre performance, efficiency, and customer satisfaction.
Call Centre Technology and Trends:
Explore the latest technological advancements and trends shaping the call center landscape.
Understand how emerging technologies, such as AI and automation, are impacting customer service delivery.

John Academy

Business Communication Skills

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

Call Centre Training: Mastering Customer Service Excellence


Course Overview
Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism.
Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online.



Who Should Attend
This course is ideal for:
Frontline staff in retail, hospitality, healthcare, call centres, or public service 
Administration or reception staff 
Technical support or helpdesk officers 
Any team member who interacts with customers, clients or stakeholders 
No previous training in customer service is required.



Learning Outcomes
By the end of the course, participants will be able to:
Understand what excellent customer service looks like and why it matters 
Communicate clearly, professionally and confidently in different situations 
Build rapport with a wide range of customers 
Show empathy and listen actively to understand customer needs 
Handle complaints, concerns and difficult conversations calmly and constructively
Maintain a positive attitude, even under pressure 
Represent their organisation in a consistent and professional way 



Course Content
1. Foundations of Customer Service Excellence
What is excellent customer service? 
First impressions and the customer journey 
Attitude, tone and mindset 
2. Communicating with Confidence
The power of words, tone and body language 
Active listening and questioning skills 
Managing expectations and saying "no" professionally 
3. Creating Positive Connections
Building rapport and trust quickly 
Adapting your style for different customers 
Service recovery: turning complaints into opportunities 
4. Handling Difficult Situations
Staying calm under pressure 
Responding to frustration, complaints or anger 
The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 
5. Service Across Channels
Delivering service via phone, email and online 
Professional email and message tone 
Tips for consistency across different platforms 
6. Practical Application and Action Planning
Real-life scenarios and role plays 
Personal action planning for immediate workplace impact 
Sharing service tips and best practices 



Delivery Method
The course is delivered in an engaging, interactive format and includes:
Short trainer-led discussions 
Scenario-based activities 
Role plays with coaching 
Group discussions and shared insights 
Available as a face-to-face or live virtual workshop.



Inclusions
Participant workbook and tools 
Practical checklists and communication templates 
Certificate of completion 
Access to optional post-course coaching support 

Elite Forums UK

Customer Service Excellence

Course Overview
Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism.

Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online.



Who Should Attend
This course is ideal for:
Frontline staff in retail, hospitality, healthcare, call centres, or public service 
Administration or reception staff 
Technical support or helpdesk officers 
Any team member who interacts with customers, clients or stakeholders 
No previous training in customer service is required.



Learning Outcomes
By the end of the course, participants will be able to:
Understand what excellent customer service looks like and why it matters 
Communicate clearly, professionally and confidently in different situations 
Build rapport with a wide range of customers 
Show empathy and listen actively to understand customer needs 
Handle complaints, concerns and difficult conversations calmly and constructively 
Maintain a positive attitude, even under pressure 
Represent their organisation in a consistent and professional way 



Course Content
1. Foundations of Customer Service Excellence
What is excellent customer service? 
First impressions and the customer journey 
Attitude, tone and mindset 
2. Communicating with Confidence
The power of words, tone and body language 
Active listening and questioning skills 
Managing expectations and saying "no" professionally 
3. Creating Positive Connections
Building rapport and trust quickly 
Adapting your style for different customers 
Service recovery: turning complaints into opportunities 
4. Handling Difficult Situations
Staying calm under pressure 
Responding to frustration, complaints or anger 
The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 
5. Service Across Channels
Delivering service via phone, email and online 
Professional email and message tone 
Tips for consistency across different platforms 
6. Practical Application and Action Planning
Real-life scenarios and role plays 
Personal action planning for immediate workplace impact 
Sharing service tips and best practices 



Delivery Method
The course is delivered in an engaging, interactive format and includes:
Short trainer-led discussions 
Scenario-based activities 
Role plays with coaching 
Group discussions and shared insights 

Available as a face-to-face or live virtual workshop.



Inclusions
Participant workbook and tools 
Practical checklists and communication templates 
Certificate of completion 
Access to optional post-course coaching support 

Elite Forums AU

Course Overview
Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism.
Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online.



Who Should Attend
This course is ideal for:
Frontline staff in retail, hospitality, healthcare, call centres, or public service 
Administration or reception staff 
Technical support or helpdesk officers 
Any team member who interacts with customers, clients or stakeholders 
No previous training in customer service is required.



Learning Outcomes
By the end of the course, participants will be able to:
Understand what excellent customer service looks like and why it matters 
Communicate clearly, professionally and confidently in different situations 
Build rapport with a wide range of customers 
Show empathy and listen actively to understand customer needs 
Handle complaints, concerns and difficult conversations calmly and constructively 
Maintain a positive attitude, even under pressure 
Represent their organisation in a consistent and professional way 



Course Content
1. Foundations of Customer Service Excellence
What is excellent customer service? 
First impressions and the customer journey 
Attitude, tone and mindset 
2. Communicating with Confidence
The power of words, tone and body language 
Active listening and questioning skills 
Managing expectations and saying "no" professionally 
3. Creating Positive Connections
Building rapport and trust quickly 
Adapting your style for different customers 
Service recovery: turning complaints into opportunities 
4. Handling Difficult Situations
Staying calm under pressure 
Responding to frustration, complaints or anger 
The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 
5. Service Across Channels
Delivering service via phone, email and online 
Professional email and message tone 
Tips for consistency across different platforms 
6. Practical Application and Action Planning
Real-life scenarios and role plays 
Personal action planning for immediate workplace impact 
Sharing service tips and best practices 



Delivery Method
The course is delivered in an engaging, interactive format and includes:
Short trainer-led discussions 
Scenario-based activities 
Role plays with coaching 
Group discussions and shared insights 
Available as a face-to-face or live virtual workshop.



Inclusions
Participant workbook and tools 
Practical checklists and communication templates 
Certificate of completion 
Access to optional post-course coaching support 

Elite Forums Events

This driver CPC course - Customer Service &amp; Manual Handling is suitable for LGV &amp; PCV and will cover:Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.All courses start at 07:45 hrs and finish at 15:45 hrsAll courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.Approval: This course is registered with JAUPT as approved for Driver CPC qualification.Course Approval Number: CRS18242/475.On completion of the course all attendees will receive certificate of attendance.Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

Introducing the "Hospitality Management" bundle - an all-encompassing collection of 18 courses that will propel your career in the vibrant world of hospitality to new heights. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in hospitality management, customer service excellence, event planning, finance, and much more. Gain the theoretical insights and strategies needed to thrive in this dynamic industry and stand out as a leader in the field.With the "Hospitality Management" bundle, you'll delve into the intricacies of managing hotels, restaurants, catering services, and customer experiences. Discover the principles of effective concierge services, catering management, and restaurant operations. Master the art of providing exceptional customer service, honing your interpersonal skills, and understanding business etiquette to create unforgettable experiences for guests. Dive into the world of event planning, cost control, and compliance management to ensure seamless operations and mitigate business risks.We proudly offer 18 courses within the Hospitality Management bundle, providing you with industry-recognised qualifications. These Courses are: <ul><li>Course 01: Hospitality Management</li><li>Course 02: Concierge</li><li>Course 03: Catering Management</li><li>Course 04: Restaurant Management</li><li>Course 05: Hotel Operations Training</li><li>Course 06: Hotel Chief Accountant Training</li><li>Course 07: Customer Service Management (CRM)</li><li>Course 08: Customer Service Training</li><li>Course 09: Business Etiquette and Professional Behavior</li><li>Course 10: Developing Interpersonal Skills Course</li><li>Course 11: Event Planning</li><li>Course 12: Cost Control Process and Management</li><li>Course 13: Customer Service</li><li>Course 14: HACCP Training</li><li>Course 15: Understanding Excellence In Customer Service For Hospitality</li><li>Course 16: Finance and Cash management for Hospitality</li><li>Course 17: Compliance &amp; Business Risk Management</li><li>Course 18: Microsoft Excel - Beginner, Intermediate &amp; Advanced</li></ul>In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle.<ul><li>Course 01: Professional CV Writing</li><li>Course 02: Job Search Skills</li><li>Course 03: Self Esteem &amp; Confidence Building</li><li>Course 04: Professional Diploma in Stress Management</li><li>Course 05: Complete Communication Skills Master Class</li></ul>Learning Outcomes:<ul><li>Acquire a comprehensive understanding of hospitality management principles and strategies.</li><li>Develop the skills necessary for effective customer service and fostering excellence in guest experiences.</li><li>Gain expertise in event planning, including logistics, coordination, and execution.</li><li>Comprehend financial management and cash control processes specific to the hospitality industry.</li><li>Understand and implement business etiquette and professional behavior standards.</li><li>Enhance interpersonal skills for effective communication and building strong relationships with guests and colleagues.</li><li>Attain proficiency in utilizing Microsoft Excel for data analysis and reporting purposes.</li></ul> This comprehensive package offers 18 meticulously curated courses, covering the key aspects of managing hotels, restaurants, and customer experiences. Designed to provide you with a theoretical foundation in hospitality practices, this bundle equips you with the knowledge and strategies needed to excel in this exciting industry. From customer service excellence to event planning and financial management, these courses unlock the potential for growth and success in your hospitality career. Immerse yourself in the world of hospitality management with our "Hospitality Management" bundle. <h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 230 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div> <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 <ul><li>Aspiring hospitality professionals seeking to enter the industry with a strong foundation of knowledge.</li><li>Current hospitality employees looking to advance their careers and expand their skill set.</li><li>Individuals interested in starting their own hospitality business and require a comprehensive understanding of the industry.</li><li>Professionals in related fields who wish to transition into the vibrant world of hospitality.</li></ul>
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 <ul><li>Hotel Manager: £25,000 - £70,000 per year</li><li>Restaurant Manager: £20,000 - £50,000 per year</li><li>Catering Manager: £20,000 - £45,000 per year</li><li>Event Planner: £22,000 - £45,000 per year</li><li>Customer Service Manager: £20,000 - £50,000 per year</li><li>Financial Controller (Hospitality): £30,000 - £60,000 per year</li></ul>
 </div> <h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4> Digital certificate</h4>
 
 Digital certificate -
 Included
 
 <h4> Hard copy certificate</h4>
 
 Hard copy certificate -
 Included
 

 </div>

Introducing the "Hospitality Management" bundle - an all-encompassing collection of 18 courses that will propel your career in the vibrant world of hospitality to new heights. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in hospitality management, customer service excellence, event planning, finance, and much more. Gain the theoretical insights and strategies needed to thrive in this dynamic industry and stand out as a leader in the field.
With the "Hospitality Management" bundle, you'll delve into the intricacies of managing hotels, restaurants, catering services, and customer experiences. Discover the principles of effective concierge services, catering management, and restaurant operations. Master the art of providing exceptional customer service, honing your interpersonal skills, and understanding business etiquette to create unforgettable experiences for guests. Dive into the world of event planning, cost control, and compliance management to ensure seamless operations and mitigate business risks.
We proudly offer 18 courses within the Hospitality Management bundle, providing you with industry-recognised qualifications. These Courses are: 
Course 01: Hospitality Management
Course 02: Concierge
Course 03: Catering Management
Course 04: Restaurant Management
Course 05: Hotel Operations Training
Course 06: Hotel Chief Accountant Training
Course 07: Customer Service Management (CRM)
Course 08: Customer Service Training
Course 09: Business Etiquette and Professional Behavior
Course 10: Developing Interpersonal Skills Course
Course 11: Event Planning
Course 12: Cost Control Process and Management
Course 13: Customer Service
Course 14: HACCP Training
Course 15: Understanding Excellence In Customer Service For Hospitality
Course 16: Finance and Cash management for Hospitality
Course 17: Compliance & Business Risk Management
Course 18: Microsoft Excel - Beginner, Intermediate & Advanced
In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle.
Course 01: Professional CV Writing
Course 02: Job Search Skills
Course 03: Self Esteem & Confidence Building
Course 04: Professional Diploma in Stress Management
Course 05: Complete Communication Skills Master Class
Learning Outcomes:
Acquire a comprehensive understanding of hospitality management principles and strategies.
Develop the skills necessary for effective customer service and fostering excellence in guest experiences.
Gain expertise in event planning, including logistics, coordination, and execution.
Comprehend financial management and cash control processes specific to the hospitality industry.
Understand and implement business etiquette and professional behavior standards.
Enhance interpersonal skills for effective communication and building strong relationships with guests and colleagues.
Attain proficiency in utilizing Microsoft Excel for data analysis and reporting purposes.
This comprehensive package offers 18 meticulously curated courses, covering the key aspects of managing hotels, restaurants, and customer experiences. Designed to provide you with a theoretical foundation in hospitality practices, this bundle equips you with the knowledge and strategies needed to excel in this exciting industry. From customer service excellence to event planning and financial management, these courses unlock the potential for growth and success in your hospitality career. Immerse yourself in the world of hospitality management with our "Hospitality Management" bundle.
 CPD 
230 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Aspiring hospitality professionals seeking to enter the industry with a strong foundation of knowledge.
Current hospitality employees looking to advance their careers and expand their skill set.
Individuals interested in starting their own hospitality business and require a comprehensive understanding of the industry.
Professionals in related fields who wish to transition into the vibrant world of hospitality.
 Career path 
Hotel Manager: £25,000 - £70,000 per year
Restaurant Manager: £20,000 - £50,000 per year
Catering Manager: £20,000 - £45,000 per year
Event Planner: £22,000 - £45,000 per year
Customer Service Manager: £20,000 - £50,000 per year
Financial Controller (Hospitality): £30,000 - £60,000 per year
 Certificates 
Digital certificate
 Digital certificate - Included 
Hard copy certificate
 Hard copy certificate - Included 

Academy for Health and Fitness

Hospitality & Catering

Hospitality Management

Hotel Management

Hospitality & Tourism

Hospitality

Hospital Management

<div>
	<h3>Description:</h3>
If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world.
<h3>Assessment:</h3>
<ul>
<li>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3>Certification:</h3>
<ul>
<li>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</li>
<li>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
</ul>
<h3>Who is this Course for?</h3>
Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
<h3>Requirements</h3>
Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
<h3>Career Path</h3>
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
		</div><table width="100%">				<tbody><tr>
					<td></td>
					<td>Introduction To Retail Customer Service</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Understanding Customer Expectations</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Value And Satisfaction</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service And Customer Satisfaction In Retailing</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Importance of measuring customer satisfaction</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Strategic Management</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Types of Decision making Process</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Provide Customer Service Excellence To The External Customer</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Provide Customer Service Excellence To The Internal Customer</td>
					<td> </td>
					<td> 00:10:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Standards of Performance</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Retail Marketing Mix</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Levels Of Customer Satisfaction</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Brand Loyalty</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Satisfaction Questionnaire</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- Retail Customer Service Diploma</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- Retail Customer Service Diploma</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

Description:
If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world.
Assessment:
At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Requirements
Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
	Introduction To Retail Customer Service		00:15:00
	Understanding Customer Expectations		00:10:00
	Customer Value And Satisfaction		00:15:00
	Customer Service And Customer Satisfaction In Retailing		00:10:00
	Importance of measuring customer satisfaction		00:20:00
	Strategic Management		00:30:00
	Types of Decision making Process		00:15:00
	Provide Customer Service Excellence To The External Customer		00:30:00
	Provide Customer Service Excellence To The Internal Customer		00:10:00
	Standards of Performance		00:30:00
	The Retail Marketing Mix		00:30:00
	Levels Of Customer Satisfaction		00:15:00
	Brand Loyalty		00:15:00
	Customer Satisfaction Questionnaire		00:15:00
Mock Exam			
	Mock Exam- Retail Customer Service Diploma		00:20:00
Final Exam			
	Final Exam- Retail Customer Service Diploma		00:20:00
Certificate and Transcript			
	Order Your Certificates and Transcripts		00:00:00

Customer Service

Certificate in Further Education & Training (Cert Ed)

Service Design Courses (SDC)

Certificate in Education & Training (CET)

Diploma for School Business Leaders (DSBM)

Retail Customer Service Diploma

<h2>Description</h2> Vehicle Selling Professional DiplomaIntroducing the Vehicle Selling Professional Diploma, an online course tailored for those aspiring to make their mark in the lucrative vehicle sales industry. This comprehensive course is designed to empower individuals with the knowledge, skills, and strategies essential for a thriving career in vehicle sales.The course kicks off with an 'Introduction to Vehicle Selling', laying a solid foundation for learners to grasp the nuances of this dynamic industry. Recognising that communication is at the heart of any successful sale, 'Mastering the Art of Communication' takes centre stage as the second module. Here, learners will grasp essential communication skills to engage, convince, and convert potential customers.Navigating through the 'Vehicle Sales Process' is integral. This section ensures that participants understand the step-by-step methodology of making a sale, from the first interaction to handing over the keys. Given the digital age we live in, 'Digital Marketing for Vehicle Sales' is incorporated to equip learners with tools and techniques to effectively use online platforms for sales and promotions. This digital edge can significantly enhance their reach and conversion rates.A strong inventory is the backbone of vehicle sales. 'Building a Strong Inventory' teaches learners how to curate and manage a range of vehicles to cater to various customer preferences and needs. This ensures they can always provide options and solutions, enhancing their sales potential.At its core, vehicle selling is not just about the transaction, but the overall experience. 'Customer Service Excellence' focuses on the pivotal role of providing unparalleled service, ensuring that customers don't just buy a vehicle, but become loyal patrons and brand ambassadors.Financial elements play a crucial role in vehicle sales. 'Financing and Insurance Options' offers learners insights into understanding and presenting various financing solutions, ensuring that customers feel secure and comfortable with their investment. Tailored sales techniques can make all the difference, and the 'Sales Techniques and Strategies' module imparts tried-and-tested methods to boost sales figures and customer satisfaction.Understanding that the industry is ever-evolving, 'Continuous Learning and Development' encourages participants to stay updated, adapt, and grow. This ensures that they remain relevant and ahead of the curve, enhancing their career prospects and performance.Lastly, 'Building a Successful Vehicle Sales Career' serves as a capstone, guiding learners on how to carve a niche for themselves, set benchmarks, and achieve their professional aspirations.The Vehicle Selling Professional Diploma is not just a course; it's a pathway to success in the world of vehicle sales. With a blend of practical insights and theoretical knowledge, this online course promises to be an invaluable resource for both beginners and seasoned professionals.Embark on this transformative journey with the Vehicle Selling Professional Diploma and unlock the doors to a rewarding and prosperous career in vehicle sales.What you will learn1:Introduction to Vehicle Selling 
2:Mastering the Art of Communication 
3:The Vehicle Sales Process 
4:Digital Marketing for Vehicle Sales 
5:Building a Strong Inventory 
6:Customer Service Excellence 
7:Financing and Insurance Options 
8:Sales Techniques and Strategies 
9:Continuous Learning and Development 
10:Building a Successful Vehicle Sales Career <h4>Course Outcomes</h4>
After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college.<h4>Assessment</h4>
Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter.<h4>Accreditation</h4>
Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description
 Vehicle Selling Professional Diploma
Introducing the Vehicle Selling Professional Diploma, an online course tailored for those aspiring to make their mark in the lucrative vehicle sales industry. This comprehensive course is designed to empower individuals with the knowledge, skills, and strategies essential for a thriving career in vehicle sales.
The course kicks off with an 'Introduction to Vehicle Selling', laying a solid foundation for learners to grasp the nuances of this dynamic industry. Recognising that communication is at the heart of any successful sale, 'Mastering the Art of Communication' takes centre stage as the second module. Here, learners will grasp essential communication skills to engage, convince, and convert potential customers.
Navigating through the 'Vehicle Sales Process' is integral. This section ensures that participants understand the step-by-step methodology of making a sale, from the first interaction to handing over the keys. Given the digital age we live in, 'Digital Marketing for Vehicle Sales' is incorporated to equip learners with tools and techniques to effectively use online platforms for sales and promotions. This digital edge can significantly enhance their reach and conversion rates.
A strong inventory is the backbone of vehicle sales. 'Building a Strong Inventory' teaches learners how to curate and manage a range of vehicles to cater to various customer preferences and needs. This ensures they can always provide options and solutions, enhancing their sales potential.
At its core, vehicle selling is not just about the transaction, but the overall experience. 'Customer Service Excellence' focuses on the pivotal role of providing unparalleled service, ensuring that customers don't just buy a vehicle, but become loyal patrons and brand ambassadors.
Financial elements play a crucial role in vehicle sales. 'Financing and Insurance Options' offers learners insights into understanding and presenting various financing solutions, ensuring that customers feel secure and comfortable with their investment. Tailored sales techniques can make all the difference, and the 'Sales Techniques and Strategies' module imparts tried-and-tested methods to boost sales figures and customer satisfaction.
Understanding that the industry is ever-evolving, 'Continuous Learning and Development' encourages participants to stay updated, adapt, and grow. This ensures that they remain relevant and ahead of the curve, enhancing their career prospects and performance.
Lastly, 'Building a Successful Vehicle Sales Career' serves as a capstone, guiding learners on how to carve a niche for themselves, set benchmarks, and achieve their professional aspirations.
The Vehicle Selling Professional Diploma is not just a course; it's a pathway to success in the world of vehicle sales. With a blend of practical insights and theoretical knowledge, this online course promises to be an invaluable resource for both beginners and seasoned professionals.
Embark on this transformative journey with the Vehicle Selling Professional Diploma and unlock the doors to a rewarding and prosperous career in vehicle sales.
What you will learn
1:Introduction to Vehicle Selling

2:Mastering the Art of Communication

3:The Vehicle Sales Process 

4:Digital Marketing for Vehicle Sales

5:Building a Strong Inventory

6:Customer Service Excellence

7:Financing and Insurance Options 

8:Sales Techniques and Strategies

9:Continuous Learning and Development 

10:Building a Successful Vehicle Sales Career 
Course Outcomes

After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college.
Assessment

Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter.
Accreditation

Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Elearncollege

Vehicle Selling Professional Course

PLEASE Note: We are also able to deliver this course, inhouse, as well as classroom based, at a time and location to suit your needs.This 1 Day online workshop is designed around the PROUD Principle&reg; an innovative and powerful customer service model which builds into a set of key principles in achieving excellent customer service.&nbsp; Through its simplicity and ease of use it can create a unified customer-focused culture and philosophy within an organisation.It can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use.The PROUD Principle&reg; instils positive behaviours and provides a simple framework to achieve a consistent, excellent customer service experience from start to finish.By the end of the workshop, participants will:<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Be able to engage professionally when speaking with customers</li>
<li fr-original-style="" style="box-sizing: border-box;">Develop skills in identifying a customers&rsquo; needs and handling their enquiries effectively</li>
<li fr-original-style="" style="box-sizing: border-box;">Learn to listen effectively, ask questions and summarise to respond fully to a customer request</li>
<li fr-original-style="" style="box-sizing: border-box;">Have a set of workable tools to utilise in their work</li>
<li fr-original-style="" style="box-sizing: border-box;">Feel confident in providing exceptional customer service.</li>
</ul>Outline<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">Proud Principle&reg; &ndash; Customer Excellence Service Model &nbsp; - Overview of the model</li>
<li fr-original-style="" style="box-sizing: border-box;">Defining the Customer &nbsp; - Internal / External</li>
<li fr-original-style="" style="box-sizing: border-box;">First impressions count: &nbsp; &nbsp; - projecting the right image (language, voice and non-verbal messages) &nbsp; &nbsp; - building and maintaining rapport</li>
<li fr-original-style="" style="box-sizing: border-box;">Understanding the importance of Perception &amp; Expectation</li>
<li fr-original-style="" style="box-sizing: border-box;">Developing key interpersonal skills in customer service &nbsp; - Active Listening &amp; Using Powerful questions</li>
<li fr-original-style="" style="box-sizing: border-box;">Proud Principle&reg; &ndash; Customer Excellence Service Model &nbsp; - Using the PROUD Principle&reg;</li>
<li fr-original-style="" style="box-sizing: border-box;">How to handle difficult customers</li>
<li fr-original-style="" style="box-sizing: border-box;">Dealing with challenging requests</li>
<li fr-original-style="" style="box-sizing: border-box;">Embedding a PROUD Principle&reg; Customer culture in the organisation</li>
</ul>Course start: 9.00 am - Log-on, admin, introductions.Course Finish: 3.30pm&nbsp;There will be frequent rest/comfort breaks interspersed throughout the workshop. <ul fr-original-style="" style="box-sizing: border-box;">
</ul>Delivery:Tutor led, highly interactive, engaging content utilising online applications and tools with active slides, interactive whiteboards and breakout rooms. We use online exercises, case-studies, practical examples, and associated video clips; as well as faciliated group discussions around the topic areas to ensure learning.&nbsp;<span style="color: var(--text-alt); letter-spacing: -0.05px; background-color: transparent; font-size: 14px; box-sizing: border-box;" fr-original-style="color: var(--text-alt); letter-spacing: -0.05px; background-color: transparent; font-size: 14px;">Fees include:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Electronic (pdf) copies of all Slides, Manual.</li><li fr-original-style="" style="box-sizing: border-box;">&#39;Certificate of&nbsp;Attendance&#39; signed, PMR Training and Development Ltd</li></ul>&nbsp;&nbsp;

PLEASE Note: We are also able to deliver this course, inhouse, as well as classroom based, at a time and location to suit your needs.
This 1 Day online workshop is designed around the PROUD Principle® an innovative and powerful customer service model which builds into a set of key principles in achieving excellent customer service. Through its simplicity and ease of use it can create a unified customer-focused culture and philosophy within an organisation.
It can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use.
The PROUD Principle® instils positive behaviours and provides a simple framework to achieve a consistent, excellent customer service experience from start to finish.
By the end of the workshop, participants will:
Be able to engage professionally when speaking with customers
Develop skills in identifying a customers’ needs and handling their enquiries effectively
Learn to listen effectively, ask questions and summarise to respond fully to a customer request
Have a set of workable tools to utilise in their work
Feel confident in providing exceptional customer service.
Outline
Proud Principle® – Customer Excellence Service Model
 - Overview of the model
Defining the Customer 
 - Internal / External
First impressions count:
 - projecting the right image (language, voice and non-verbal messages)
 - building and maintaining rapport
Understanding the importance of Perception & Expectation
Developing key interpersonal skills in customer service
 - Active Listening & Using Powerful questions
Proud Principle® – Customer Excellence Service Model
 - Using the PROUD Principle®
How to handle difficult customers
Dealing with challenging requests
Embedding a PROUD Principle® Customer culture in the organisation
Course start: 9.00 am - Log-on, admin, introductions.
Course Finish: 3.30pm
 
There will be frequent rest/comfort breaks interspersed throughout the workshop.


Delivery:
Tutor led, highly interactive, engaging content utilising online applications and tools with active slides, interactive whiteboards and breakout rooms. We use online exercises, case-studies, practical examples, and associated video clips; as well as facilitated group discussions around the topic areas to ensure learning.
 
Fees include:
Electronic (pdf) copies of all Slides, Manual.
'Certificate of Attendance' signed, PMR Training and Development Ltd
 
 

PMR Training and Development Ltd

Customer Experience

Customer Care

Customer Relations

Customer Success (CS)

Customer Relationship Management

Customer Experience Management

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

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