Booking options
£595 - £795
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Customer Service Essentials 1 Day Training in Aberdeen
By Mangatesinc
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered In-Person
Full day
Advanced level
Description
Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Course Delivery: Classroom/ Virtual Live / Onsite
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.
Frequently Asked Questions
What Does Managtes provide me on the day of the course?
We provide Course Materials, Course Completion Certificate and Refreshments.
What experience does Instructor has?
All our Instructors are Certified & Industry Experts and they have years of experience in the same filed.
Do you provide a group discount for classroom training programs?
We do Provide Group Discounts such as 10% for group of 3, 15% for group of 5 and 20% for the group of 10 people.
If I cancel my Enrollment, how can I claim my Refund?
You can request a refund by sending an email to info@mangates.com and within 7 working days you get your money back.
Does this course includes exam?
This course does not include exams as this is non-certifications course.Once after the training we provide course completion certificate with each credit per hour (SEU,s or PDU’s)
How many PDUs will I be eligible for?
A PDU stands for a Professional Development Unit, A way to measure ongoing professional development. SEUs are Scrum Educational Units, issued by the Scrum Alliance.
What are the hours of the Training?
The Training hours are 9:00 am to 5:00 pm
What time shall I arrive at the venue?
The Training hours are 9:00 am to 5:00 pm
Do you provide Placements?
Placements are not guaranteed, however you can ask our trainer for the help as our trainer has contacts with corporate.
Are there any prerequisites to attend the training?
There are no prerequisites to attend the training
Dates
- Delivered In-Person in Aberdeen, to£595 - £795
- Delivered In-Person in Aberdeen, to£595 - £795
- Delivered In-Person in Aberdeen, to£595 - £795
- Delivered In-Person in Aberdeen, to£595 - £795
- Delivered In-Person in Aberdeen, to£595 - £795
Location
Aberdeen, United KingdomAbout The Provider
Mangatesinc
London
Who We Are?
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