5059 Courses

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Do you want to learn a new skill? Then join us for a fun and informative workshop in container candle making at Crafters Cottage just outside Holmfirth.

Mastering Critical Conversations We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

Have a hobby or idea you’d love to turn into a small business for some extra income? Or maybe you’ve already started a side hustle, and want to grow it further? Join our free workshop on Tuesday 21st October 2025 to learn the essential skills you need to earn money from something you love! Did you know that 1 in 4 adults have a side hustle? Many go on to transform it into a full-time business, creating a career from their passions. This workshop will give you the tools, advice, and confidence to explore that journey for yourself. What we’ll cover: Practical ways to earn extra income from a hobby or side hustle Tips for starting and growing a small business How to make sure your side hustle is set up legally and safely Creative ideas for different types of businesses Balancing a business alongside work, study, or family life Taking your product or service to market Removing the mystery around business Who can join? This free workshop is open to Hastings residents who: Have an idea they’d like to turn into a side hustle or business, or Already run a side hustle and want to develop it further Workshop details: 📅 Date: Tuesday 21st October 2025 🕤 Time: 9.30am – 2.30pm 📍 Location: The Palace Workspace, Freedom Works, 1-3 Robertson Street, Hastings (TN38 1HN) This event is delivered as part of the R.I.S.E Hastings (Reboot, Ideas, Skills, Enterprise) project, run in partnership with Hastings Borough Council to support regeneration in Hastings. The RISE Hastings programme is fully funded by the UK Shared Prosperity Fund.

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This workshop has been designed to help you to apply the principles of emotional intelligence with world-renowned coaching models to enable others to achieve greater results. By increasing your coaching skills you will find ways of developing others in a way that maintains a trusted relationship, engenders change and promotes personal accountability.

Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate! This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies. This course will help participants to: Understand the basics of negotiation Develop negotiating skills Increase their business acumen Develop their communication skills Learn the models, techniques and tools for an effective negotiation Identify the barriers to agreements Close the deal 1 What is negotiation? Key skills for negotiation Types of negotiation Win-lose negotiations versus Win-win negotiations Wise agreements and Principled Negotiation 2 Four key negotiating concepts BATNA - Best alternative to negotiated agreement Setting your reservation price ZOPA - Zone of possible agreement Creating and trading value 3 Business acumen Understanding pricing, gross margins and profit Knowing the key points on which to negotiate 4 A Four Phase Model for negotiation Nine steps to successful planning Discussing a deal - creating and claiming value Making and framing proposals Bargaining for the winning deal 5 Effective communication Effective questioning Active listening skills Understanding and interpreting body language Barriers to effective communication 6 Understanding influence and persuasion Influencing strategies Ten proven ways to influence people Six universal methods of persuasion Understanding why people do business with other people 7 Negotiating tactics Tactics for win-lose negotiations Tactics for win-win negotiations Effective team negotiating Understanding and using powerv What do you do when the other side has more power? 8 Barriers to agreement Common barriers to agreement The Negotiators Dilemma Dealing with die-hard negotiators Dealing with lack of trust 9 Potential barriers to cross-border agreements Understanding business methods and practice in other cultures Figuring out who has the power and who makes decisions Recognising and dealing with cultural differences What's OK here might not be OK there 10 Closing the deal Four steps to closing the winning deal

The Emergency First Aid at Work Awareness Course is ideal for businesses, especially in low-risk environments. This course covers all the core competencies outlined by the HSE, making it an acceptable workplace first aid course. Completing this course allows you to be an appointed first aider in the low-risk workplace. It meets HSE workplace first aid requirements and aligns with the latest UK Resuscitation Council guidelines. Event details: Date: Tuesday 21st October 2025 Time: 9:30am - 3:30pm Location: Ongar Business Centre, The Gables, Fyfield Rd, Ongar CM5 0GA The course covers: 1. Understand the role and responsibilities of a first aider a. Identify the role and responsibilities of a first aider b. Identify how to minimise the risk of infection to self and others c. Identify the need for consent to provide first aid 2. Be able to assess an incident a. Conduct a scene survey b. Conduct a primary survey of a casualty c. Summon appropriate assistance when necessary 3. Be able to provide first aid to an unresponsive casualty a. Identify when to administer Cardio Pulmonary Resuscitation (CPR) b. Demonstrate CPR using a manikin (including the use of an AED device) c. Justify when to place a casualty into the recovery position d. Demonstrate how to place a casualty into the recovery position e. Identify how to administer first aid to a casualty who is experiencing a seizure 4. Be able to provide first aid to a casualty who is choking a. Identify when choking is: - mild-severe b. Demonstrate how to administer first aid to a casualty who is choking 5. Be able to provide first aid to a casualty with external bleeding a. Identify the severity of external bleeding b. Demonstrate control of external bleeding 6. Know how to provide first aid to a casualty who is in shock a. Recognise a casualty who is suffering from shock b. Identify how to administer first aid to a casualty who is suffering from shock 7. Know how to provide first aid to a casualty with minor injuries a. Identify how to administer first aid to a casualty with: small cuts, grazes, bruises, small splinters b. Identify how to administer first aid to a casualty with minor burns and scalds Everyone who attends will receive a certificate and a first aid textbook. About the host: David Hewitt, East Saxon Training Founded founded by David Hewitt in 2020, East Saxon Training provides bespoke, engaging training and consultancy services across Essex, East Anglia, and surrounding areas. With over 30 years of management experience in healthcare, construction, and the charity sector, David delivers practical, memorable courses in areas such as first aid, fire safety, mental health awareness, and team development. Known for his clear, relatable, and confidence-building approach, David’s training goes beyond compliance, combining real-world insight with humour and interactive learning. He also volunteers with the Samaritans, reflecting his strong commitment to wellbeing and community support. Find out more about David and East Saxon Training: https://www.eastsaxontraining.com/ This workshop is provided courtesy of Backing Essex Business. Fully-funded by Essex County Council and delivered by Let’s Do Business Group. Backing Essex Business (Formerly Back to Business Essex) is here to support business growth across the county, promoting economic growth and creating jobs, by providing free business support, access to finance and training. For more information visit https: www.backingessexbusiness.co.uk Please click here to see the Backing Essex Business Privacy Policy

The Motivation Clinic - December Gathering - Wednesday 7th December 2022 12 til 2pm Lunch and Learn gathering & networking at The Brew House, 155 Guildford High Street, Guildford House Gallery, Guildford, GU1 3AJ (Opposite Sainsbury/Bora) It can be a lonely world beavering away growing your business alone and navigating the veritable rollercoaster! Plus, you never get a Christmas Party! Well here is one especially for you! Love to see you for warm chats, networking, food and mince pies to assure you that you are not alone and provide you with the support, encouragement and the motivation to keep going, even when times are tough. Lunch & Learn - 10 minute talk plus questions Diccon Brown, Solution Focused Clinical Hypnotherapist & Psychotherapist at Tranquility Hypnotherapy Clinic, will be taking us through the fascinating world of hypnotherapy, which I personally have had very positive results from so can't wait to hear more about how this research backed modility can help people overcome phobias, anxiety and habits. Feedback from previous Gatherings "a great opportunity to network with like minded business owners in a friendly, community space" "Informal atmosphere, great group of people, lovely environment" "a friendly, welcoming relaxed atmosphere real sense of community." "uplifted and felt encouraged to get involved more." "lovely session and some great conversations" "a lovely opportunity to meet fellow business owners." Finally, please do share with other business owners you may know in Guildford and surrounding areas! Look forward to seeing you there! Lara Doherty, The Motivation Clinic 07817247727 / lara@themotivationclinic.co.uk