391 Courses

78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting

RQF Level 2 Award Age Range: 12yrs – 15yrs Course Length: Three Hours Cost:  £25 + vat per person Maximum of 12 SYLLABUS A range of subjects are covered, including:- Legalities, responsibilities and reporting Dealing with an unresponsive casualty Fractures and spinal injuries Resuscitation and AED Awareness Assessment of the situation CERTIFICATION Control of bleeding Shock (including Anaphylaxis) Heart attacks Head injuries Sprains and strains Poisoning Bandaging Choking Eye injuries Chest injuries Maximum of 12 People All learners will have the skills and knowledge to provide the organisation with Emergency First Aider’s that can provide treatment to their casualties in a prompt, safe and effective manner. This accredited Two-Day First-Aid at Work Course is designed for those who currently hold a First-Aid Qualification that is due to expire and meets the requirements of the Health & Safety (First Aid) Regulations 1981 and the Health and Safety (First Aid) Regulations (Northern Ireland) 1982. The Certificate is valid for 3 years and will expire from the date on the certificate. Children’s First Aid • Mini Medics First Aid & Mental Health Training Courses for Children At APLUS Medical Services & Training, we believe everyone should have access to quality Medical Training. Whether you’re a parent, a teacher, a student or simply someone who wants to learn Life-Saving Skills, we have the right course for you. Our Children’s First Aid training courses are designed with the unique needs of children in mind. We understand that children are not just small adults – they have specific medical needs and emergencies that require specialised knowledge and skills. Our Children’s First Aid courses cover a wide range of topics, including CPR for Infants and Children, Choking Prevention and Intervention, Wound Care, and recognising signs of common childhood illnesses and conditions. Our experienced Instructors provide hands-on training during the Children’s First Aid Courses using child-sized mannequins and other equipment specifically designed for Paediatric First-Aid training. This ensures that our trainees are well-prepared to handle real-life emergencies involving children.

Where an organisation’s risk assessment of First Aid needs identifies that there is a requirement for Emergency First Aid at Work practitioners, then this national Award in Emergency First Aid at Work satisfies the requirements of the regulatory body for First Aid – the Health and Safety Executive (HSE). All learners will have the skills and knowledge to provide the organisation with Emergency First Aider’s that can provide treatment to their casualties in a prompt, safe and effective manner. This training takes place at our Birmingham Training Centre on the Hagley Road in Edgbaston.

Paediatric first aid training: What will you learn? The course covers everything listed below. There will be practical demonstrations, role playing and several activities to keep things moving along. You’ll use the whole range of paediatric first equipment, and will try out your newly learned techniques on my adult, child and baby mannequins. I’m happy to tailor the content with additions. If you want me to focus on a specific area of paediatric first aid, that’s fine. Here’s what you’ll learn: Responsibilities and reporting requirements Assessing a medical situation How to perform CPR Resuscitation and using a defibrillator Treatment of an unconscious casualty, and the recovery position Choking Head injuries Seizures, including febrile convulsions Bleeding and shock Burns and scalds Fainting Anaphylaxis, and using an EpiPen Diabetes and asthma emergencies Foreign objects Eye injuries Sprains, strains and fractures Heat and cold Sickle cell anaemia and meningitis

Agile project management, already widely used for software development, is increasingly recognised as having much more general application. Continuous improvement programmes, business change projects, new technology development, research and development and a variety of other scenarios characterised by rapid change and high uncertainty can all benefit from an Agile approach. This programme presents the concepts and methods of Agile project management, and shows how to apply them to a range of project and change management situations. Participants will learn: how Agile project management can help with project and change management the 4 values and 12 principles of the Agile 'manifesto' and the range of Agile methodologies how to apply Agile project management methods and techniques in a range of project scenarios alternative Agile project management methods and how they can be applied and adapted what makes Agile project teams succeed the key roles and responsibilities needed to enable Agile project teams to work effectively how to encourage an Agile mindset within their organisation and how to move toward an Agile approach to managing projects 1 Introduction to Agile project management Overview of 'classical' project management and methodologies The link between project success and management performance Limitations of classical approaches and the need for Agile methods The 4 values and 12 principles of the Agile manifesto explained Agile project management values:Individuals and interactions over processes and toolsWorking outputs over comprehensive documentationCustomer collaboration over contract negotiationResponding to change over following a plan The cultural challenges of using Agile project management Choosing when and how to adopt Agile project management 2 Initiating a project using Agile project management Some key Agile methodologies explained: SCRUM, XP, Crystal Identifying and engaging project stakeholders; defining roles and responsibilities Setting the project vision and goals; defining project scope The Agile approach to requirements capture and elicitation of needs Tools and techniques for capturing and characterising requirements The role of documentation, reporting and process management 3 The Agile approach to definition and planning Understanding Agile planning; the 'planning onion' concept Developing the culture needed for collaborative involvement and iterative planning Defining project deliverables; the 'product backlog' concept Tools and techniques for defining and prioritising requirements in Agile projects Understanding and applying Agile estimating techniques Dealing with uncertainty and managing risks 4 The Agile approach to execution and delivery The results orientated, fast adapting culture of Agile teams The monthly 'Sprint' process for project planning and review The disciplines needed for effective daily SCRUM meetings Reviewing progress, managing change and project reporting Testing, completing and handing over of work packages Managing the interface between the project team and the business 5 Leadership and teamwork in Agile project teams Why Agile teams are different: the importance of individuals and interactions The skills and attributes needed to lead an Agile project team The challenges faced and skills needed by Agile team members Recognising team development needs; adopting the right leadership style Making the transition from project manager to Agile coach Key coaching skills explored: mentoring, facilitating, managing conflict

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail One X Communicator One-X Mobile IX Workplace Desktop and Mobile App Web Conferencing Collaboration System Administration Training up to Release 11 Voicemail Pro Administration Training ACCS Agent, Supervisor and Administration Training XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

Introduction to Mental Health Age Range: 9yrs – 11yrs Course Length: 90 Minutes Cost:  £20 + vat per child Maximum of 12  SYLLABUS A range of subjects are covered, including:- Legalities, responsibilities and reporting Dealing with an unresponsive casualty Fractures and spinal injuries Resuscitation and AED awareness Assessment of the situation CERTIFICATION Control of bleeding Shock (including Anaphylaxis) Heart attacks Head injuries Sprains and strains Poisoning Bandaging Choking Eye injuries Chest injuries Maximum of 12 People All learners will have the skills and knowledge to provide the organisation with Emergency First Aiders that can treat their casualties promptly, safely and effectively. Where a workplace First Aid Risk Assessment identifies a need for a First Aider in the Workplace. This accredited Three-Day Qualification will give the participants a qualification to the highest level of First Aid, meeting the statutory requirements of the Health & Safety (First Aid) Regulations 1981 and the Health and Safety (First Aid) Regulations (Northern Ireland) 1982. The Certificate is valid for 3 years and will expire from the date on the certificate. Children’s First Aid • Mini Medics First Aid & Mental Health Training Courses for Children At APLUS Medical Services & Training, we believe everyone should have access to quality Medical Training. Whether you’re a parent, a teacher, a student or simply someone who wants to learn Life-Saving Skills, we have the right course for you. Our Children’s First Aid training courses are designed with the unique needs of children in mind. We understand that children are not just small adults – they have specific medical needs and emergencies that require specialised knowledge and skills. Our Children’s First Aid courses cover a wide range of topics, including CPR for Infants and Children, Choking Prevention and Intervention, Wound Care, and recognising signs of common childhood illnesses and conditions. Our experienced Instructors provide hands-on training during the Children’s First Aid Courses using child-sized mannequins and other equipment specifically designed for Paediatric First-Aid training. This ensures that our trainees are well-prepared to handle real-life emergencies involving children.

This course looks at the initial alert and the decision-making process in deciding to make a referral, taking into consideration consent and capacity of the alleged vulnerable adult, keeping them at the centre of the decision-making process. How and who to refer to and the different types of response you could expect.

Paediatric first aid training: What will you learn? The course covers everything listed below. There will be practical demonstrations, role playing and several activities to keep things moving along. You’ll use the whole range of paediatric first equipment, and will try out your newly learned techniques on my adult, child and baby mannequins. I’m happy to tailor the content with additions. If you want me to focus on a specific area of paediatric first aid, that’s fine. Here’s what you’ll learn: Responsibilities and reporting requirements Assessing a medical situation How to perform CPR Resuscitation and using a defibrillator Treatment of an unconscious casualty, and the recovery position Choking Head injuries Seizures, including febrile convulsions Bleeding and shock Burns and scalds Fainting Anaphylaxis, and using an EpiPen Diabetes and asthma emergencies Foreign objects Eye injuries Sprains, strains and fractures Heat and cold Sickle cell anaemia and meningitis

The GWO Manual Handling course is a half day as either initial or refresher training.