2577 Courses

Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success.

NLP, Neuro Linguistic Programming plus Hypnosis and Time Based Techniques Training - in an amazing nature reserve Cape Town

Gain comprehensive knowledge and practical skills in seizure first aid and buccal midazolam administration with our non-regulated qualification course. Ideal for caregivers, educators, and family members.

⭐ This is a 10-week babysigning course for toddlers (13-24months) and their parents/carers. Baby signing can benefit ANY family with a baby or toddler. Clear communication can especially reduce frustrations for families with toddlers, helping you avoid some of the toddler turbulence🌪️ before it begins.

Gain a comprehensive understanding of positive behavior support principles, strategies, and techniques with our course. Ideal for educators, caregivers, and professionals working with individuals with developmental disabilities, mental health issues, or behavioral challenges.

Conflict Resolution Skills (In-Person) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

The "ISO 14298:2021 Lead Auditor Course" integrates the principles of ISO 14298:2021, the International Standard for Security Printing Management, with the methodologies outlined in ISO 19011:2018, the Guidelines for Auditing Management Systems. The course equips participants with the skills and knowledge required to lead security printing audits effectively, ensuring compliance with ISO 14298:2021, and applies the principles of ISO 17011:2017 for conformity assessment bodies. It covers audit planning, execution, and reporting while emphasizing risk management and continual improvement.

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

The PRINCE2® Practitioner course provides delegates with in-depth knowledge of project management methodologies. In this 2-day PRINCE2® Practitioner course enables learners to tailor the PRINCE2® methodology to any given project scenario. At the end of this PRINCE2® Practitioner course, delegates will be able to do delegating tolerances Course Overview The PRINCE2® Practitioner course provides delegates with in-depth knowledge of project management methodologies. In this 2-day PRINCE2® Practitioner course enables learners to tailor the PRINCE2® methodology to any given project scenario. They will learn about various essential topics such as communication management approach, tailoring the SU process, giving Ad Hoc direction, setting up the project controls, risk management procedure, PRINCE2® quality requirements, PRINCE2® approach to plan, tailoring SB, and many more. At the end of this PRINCE2® Practitioner course, delegates will be able to do delegating tolerances and report actual and forecast progress effectively. They will also be able to properly prepare the risk management, change control approach, quality management, and communication management approaches. The PRINCE2® Practitioner enables learners to apply their acquired knowledge and obtain highly reputed jobs with upgraded salaries. Concepts covered: • Balance of justification • Create the project plan • Quality audit trail • Quality review technique • Designing a plan • Gantt chart and tailoring • Change control approach Who should attend this PRINCE2® training course? This PRINCE2® Practitioner training course is for anybody interested in the field of project management. This PRINCE2® course is also intended for anyone looking to build their knowledge of how to tailor the PRINCE2® method to workplace scenarios. Other individuals that would benefit from undertaking PRINCE2® certifications include: • Project Managers • Aspiring Project Managers • Project Board Members • Project Support Staff • Office Support and Line Managers • Product Deliver Managers • Senior Responsible Owners • Change Analysts PRINCE2® Practitioner Prerequisites: It is required that delegates provide sufficient evidence of having satisfied the prerequisites before attending the PRINCE2® Practitioner training course. Delegates must hold the 2009 or 2017 version of the PRINCE2® Foundation certification or another valid qualification such as PMP, CAPM, or an IPMA Level A-D qualification. What’s Included in this PRINCE2® Practitioner Training Course? The following is included in this PRINCE2® Practitioner course: • PRINCE2® Practitioner Examination • Pre-course material • Post-course material • PDUs • Experienced PRINCE2® Instructor • Certificate • Refreshments Course Content: Module 1: Organisation Theme: • Four Levels of Management • PRINCE2® Organisation Requirements • Project Management Team • Project Management Team Roles • Project Board • Project Assurance • Change Authority • Project Support • Communication Management Approach Module 2: Starting Up a Project (SU): • Process Overview • Feasibility Study and Mandate • Appoint the Executive and the Project Manager • Capture Previous Lessons • Design and Appoint the Project Management Team • Prepare the Outline Business Case • Project Product Description • Select the Project Approach and Assemble the Project Brief • Plan the Initiation Stage • Tailoring the SU Process Module 3: Directing a Project (DP): • Authorise Initiation • Authorise the Project • Authorise a Stage or Exception Plan • Authorise Project Closure • Give Ad Hoc Direction • Tailoring the DP Process • Theme Overview • Balance of Justification • Continued Business Justification • PRINCE2® Requirements • Contents of a Business Case • Business Case Development • Benefits Management Approach • Key Responsibilities Module 4: Initiating a Project (IP): • Agree the Tailoring Requirements • Prepare the Risk Management Approach • Prepare the Change Control Approach • Prepare the Quality Management Approach • Prepare the Communication Management Approach • Set Up the Project Controls • Create the Project Plan • Prepare the Benefits Management Approach • Assemble the Project Initiation Documentation • Tailoring the IP process Module 5: Risk Theme: • Risk Definition • Effective Risk Management • PRINCE2® Risk Requirements • Risk Management Approach • Probability/Impact Grid • Risk Register • Risk Management Procedure • Identify Step • Risk Budget • Key Responsibilities Module 6: Quality Theme: • Quality Definitions • Quality Management • Quality Planning and Control • What is Quality Assurance? • PRINCE2® Quality Requirements • PRINCE2® Quality Documentation Requirements • Quality Management Approach • Quality Audit Trail • Project Product Description • Product Description • Quality Review Technique • Quality Review Roles/Responsibilities • Quality Review Meeting • Off-Specifications and Concessions • Review Follow-Up • Quality Review Benefits • Key Responsibilities • Communication Management Approach Module 7: Plans Theme: • Dealing with the Planning Horizon • PRINCE2® Planning Requirements • Documentation Requirements • Project and Stage Plans • Team Plans and Work Packages • Plans Relationship • What is in a Plan? • PRINCE2® Approach to Plans • Designing a Plan • Delivery Approaches • Defining and Analysing the Products • Product Breakdown Structures • Product Description • Product Flow Diagram • Identify the Activities and Dependencies • Preparing Estimates • Preparing a Schedule • Documenting the Plan • Analysing Risks to a Plan • Gantt Chart and Tailoring • Key Responsibilities Module 8: Progress Theme: • Progress Definition • PRINCE2® Requirements • Progress Control • Management by Exception • Delegating Tolerances and Reporting Actual and Forecast Progress • Types of Control • Management Products and Progress Control Module 9: Change Theme: • Issue Definition • PRINCE2® Approach to Change • PRINCE2® Change Documentation • Issue Register • Change Control Approach • Change Budget • Issue and Change Control Procedure • Issue Report • Exception Report Module 10: Controlling a Stage (CS): • Activity Breakdown • Authorise a Work Package • Work Package • Review Work Package Status • Receive Completed Work Packages • Review the Management Stage Status • Report Highlights • Highlight Report • Capture and Assess Issues and Risks • Escalate Issues and Risks • Take Corrective Action • Tailoring CS Module 11: Managing Product Delivery (MP): • Accept a Work Package • Execute a Work Package • Checkpoint Report • Deliver a Work Package • Tailoring MP Module 12: Managing a Stage Boundary (SB) : • Plan the Next Management Stage • What is in a Plan? • Update the Project Plan • Update the Business Case • Report the Management Stage End • End-Stage Report • Produce an Exception Plan • Tailoring SB Module 13: Closing a Project (CP): • Prepare Planned Closure • Hand Over Products • Evaluate the Project • End Project Report • Recommend Project Closure • Tailoring CP DURATION 2 Days WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate

The VTCT Level 4 Certificate in Enhancing Eyebrows with Microblading Techniques is an advanced therapies qualification aimed at 18+ learners, who wish to pursue a career as a microblading technician. This qualification is based on attaining professional competence within the discipline of microblading and includes the required elements to work effectively as a microblading technician. Learners must achieve all mandatory units: Health and safety in the salon Client care and consultation Enhance appearance using microblading techniques Anatomy and physiology for microblading techniques Eyebrow shaping services Throughout this qualification, learners will develop their knowledge and understanding of the process of microblading. They will also develop the ability to apply practically the knowledge, understanding and skills to enable them to enhance eyebrow with microblading techniques. In parallel, learners will develop their communication skills, consultation and client care skills and time management skills, all of which are valued highly by employers. Learners are required to complete a series of assessment for each unit, verifying the learner's understanding and practical implementation of the knowledge and skills required to attain professional competence. Within the microblading unit, learners are required to produce evidence of a series of case studies, consolidating and demonstrating consistent applications of all the knowledge and practical skills in one place.