• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

147 Courses

Agile project management (In-House)

By The In House Training Company

Agile project management, already widely used for software development, is increasingly recognised as having much more general application. Continuous improvement programmes, business change projects, new technology development, research and development and a variety of other scenarios characterised by rapid change and high uncertainty can all benefit from an Agile approach. This programme presents the concepts and methods of Agile project management, and shows how to apply them to a range of project and change management situations. Participants will learn: how Agile project management can help with project and change management the 4 values and 12 principles of the Agile 'manifesto' and the range of Agile methodologies how to apply Agile project management methods and techniques in a range of project scenarios alternative Agile project management methods and how they can be applied and adapted what makes Agile project teams succeed the key roles and responsibilities needed to enable Agile project teams to work effectively how to encourage an Agile mindset within their organisation and how to move toward an Agile approach to managing projects 1 Introduction to Agile project management Overview of 'classical' project management and methodologies The link between project success and management performance Limitations of classical approaches and the need for Agile methods The 4 values and 12 principles of the Agile manifesto explained Agile project management values:Individuals and interactions over processes and toolsWorking outputs over comprehensive documentationCustomer collaboration over contract negotiationResponding to change over following a plan The cultural challenges of using Agile project management Choosing when and how to adopt Agile project management 2 Initiating a project using Agile project management Some key Agile methodologies explained: SCRUM, XP, Crystal Identifying and engaging project stakeholders; defining roles and responsibilities Setting the project vision and goals; defining project scope The Agile approach to requirements capture and elicitation of needs Tools and techniques for capturing and characterising requirements The role of documentation, reporting and process management 3 The Agile approach to definition and planning Understanding Agile planning; the 'planning onion' concept Developing the culture needed for collaborative involvement and iterative planning Defining project deliverables; the 'product backlog' concept Tools and techniques for defining and prioritising requirements in Agile projects Understanding and applying Agile estimating techniques Dealing with uncertainty and managing risks 4 The Agile approach to execution and delivery The results orientated, fast adapting culture of Agile teams The monthly 'Sprint' process for project planning and review The disciplines needed for effective daily SCRUM meetings Reviewing progress, managing change and project reporting Testing, completing and handing over of work packages Managing the interface between the project team and the business 5 Leadership and teamwork in Agile project teams Why Agile teams are different: the importance of individuals and interactions The skills and attributes needed to lead an Agile project team The challenges faced and skills needed by Agile team members Recognising team development needs; adopting the right leadership style Making the transition from project manager to Agile coach Key coaching skills explored: mentoring, facilitating, managing conflict

Agile project management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Successful project management (In-House)

By The In House Training Company

The aim of this course is to provide an overview of the key principles and techniques for leading and managing project work. It will focus on the core principles and generic methods of project management, showing how these can be applied to typical projects. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role of, and help participants understand the skills required by, the project leader Illustrate the use of project skills through examples and case studies Identify ways to improve project management, both individually and corporately DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Key concepts and requirements for success Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles The challenges of project management; the role of the project manager Project exerciseA team exercise to demonstrate the challenges of project management 3 Defining project objectives and scope Identifying the stakeholders; key roles and responsibilities Getting organised; managing the definition process Working with the 'customer' to define the project scope 4 Project case study: part 1 Defining the project objectives: syndicate teams define the objectives and scope for a typical project 5 Project planning The nature of planning; recognising planning assumptions Planning the plan; the importance of team involvement Developing the work breakdown structure Estimating task resources, timescales and costs Developing the project schedule Analysing the plan and identifying the critical path 6 Project case study: part 2 Creating the project plan Syndicate teams begin development of their project plans (for completion after session 7) Team presentations and group discussion (after session 7) DAY TWO 7 Managing project risks Understanding and defining project risks Classifying risks and adopting an appropriate risk strategy Identifying, evaluating and managing project risks Agreeing ownership of project risks; the risk register Integrating planning and risk management 8 Project control Pro-active and re-active control; striking the right balance Pre-requisites for effective, pro-active project control Avoiding unnecessary 'scope creep' and controlling change Selecting the data needed to provide early warning of problems Monitoring project performance: 'S' curves, slip charts, earned value Getting good data and assessing project status Defining the roles and responsibilities for control Setting up a routine process for keeping up to date Managing and controlling multiple projects 9 Project case study: part 3 Controlling the project Teams control their project as new developments take place 10 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion

Successful project management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Successfully managing smaller projects (In-House)

By The In House Training Company

The aim of this course is to provide an overview of the principles and practice for leading and managing a portfolio of smaller projects in a multi-project / multi-task environment. It presents a range of practical methods and techniques relevant to the smaller project scenario, using exercises and case studies to show how these can be applied. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role, and help participants understand the skills required by, the project leader Provide a structured framework to help participants manage multiple projects Identify opportunities to improve project management within the organisation DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Managing smaller projects Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles Key issues and challenges of smaller projects The multi-project world; project portfolio management 3 Project exercise Syndicate teams plan and manage a small project Review of the project exercise: What are the keys to successful management of small projects? 4 Setting up the project Getting organised Managing the definition process Identifying and managing project stakeholders Working with the customer to define the scope and agree deliverables 5 Case study 1 Defining the project scope and deliverables Syndicate teams define the scope and deliverables for a typical project 6 Project planning The importance and cost benefit of effective planning Planning the plan; deciding how detailed a plan to create Packaging the work and estimating timescales and costs Developing project / resource schedules; setting milestones for control v Identifying and managing critical path activities 7 Case study 2 Creating the project plan Syndicate teams develop and analyse the project plan DAY TWO 8 Managing project risks Identifying risks to the project outcome, timescale and cost Evaluating risks and adopting an appropriate risk strategy Defining risk ownership; keeping a simple risk log Keeping risk management up to date; staying pro-active Integrating planning and risk management 9 Project control Managing change, minimising scope creep Selecting the data needed to provide early warning of problems Monitoring performance easily with 'S' curves and slip charts Using trend forecasting to assess true project status Running project review meetings 10 Managing a multi-project portfolio Understanding the world of multiple projects Establishing ownership of project / programme management Classifying projects and creating the 'master schedule' Defining and applying project lifecycle management Resource management: essential pre-requisites and mechanisms Project prioritisation criteria and techniques; pain / gain analysis 11 Managing the multi-project team Characteristics of small project teams / part-time team membership Clarifying line and project management responsibilities Implementing effective manpower planning Establishing professional working practices in the team Developing project management competences in the team Establishing team roles and integrating team members 12 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion

Successfully managing smaller projects (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Hydrogen Storage, Transportation and Distribution – Successfully Navigate the Hydrogen Value Chain

By EnergyEdge - Training for a Sustainable Energy Future

Gain expertise in hydrogen storage, transportation, and distribution with Energyedge's course. Successfully navigate the hydrogen value chain. Enroll now!

Hydrogen Storage, Transportation and Distribution – Successfully Navigate the Hydrogen Value Chain
Delivered In-PersonFlexible Dates
£2,199 to £2,399

Project Advanced Planning and Control

By Underscore Group

Look at some of the more advanced planning features available in Project. Course overview Duration: 1 day (6.5 hours) Our Project – Advanced Planning and Control course looks at advanced planning and resourcing techniques in Microsoft Project and how to customise your schedule to give better visibility and flexibility. The course is designed for experienced users of Project who have attended our Project Planning and Control introduction course or have equivalent knowledge. You must be confident using Project to build and resource schedules and create task dependencies. Objectives  By the end of the course you will be able to: Work with different types of task Amend resource load on a task Work with multiple resource rates Create custom tables Add custom fields Create calculated fields Add drop down lists in fields Filter and extract information Create new views Export information Content Advanced planning techniques Splitting tasks Task types Spreading work across activities Advanced resourcing techniques Resource types Assignment views Effective dates Work contours Overtime work Using multiple resource rates Creating custom tables Customising tables Adding fields Creating custom fields Adding text, number, date and time fields Using flag fields Defining pick lists Renaming custom fields Creating calculated fields Creating formulas Using graphical indicators Uploading and tracking progress Completing work Completing work per resource Updating tasks Updating the project Working with the status date Rescheduling work Viewing baseline against schedule Project overview statistics Working with filters Building standard filters Building interactive filters Task and resource filters Using highlight filters Creating custom views Creating customised views Customising text styles Using grouping techniques Exporting information Exporting to Excel

Project Advanced Planning and Control
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

Project planning and control (In-House)

By The In House Training Company

This programme concentrates on the core planning skills needed to develop sound practical project plans in a team environment. This enables the plan to be modified should requirements change or difficulties arise. The programme also gives participants the confidence to practise those skills and apply them in the work environment and deliver their projects more successfully in the future. Participants learn fundamental project management concepts and terminology, demystifying the project management process, and, in particular, how to: Break a project down into manageable sections and ensure nothing is left out Understand and apply estimating techniques to develop realistic estimates Sequence work effectively and carry out critical path analysis to determine project duration and which tasks to pay closest attention to Manage project risk effectively to protect project value Monitor, control and re-plan the project to best keep it on track Close out the project and ensure the project comes to an orderly end 1 Introduction Self-introductions and personal objectives Course objectives Sharing of project issues 2 Project management concepts Characteristics of a project and what should be kept as operational responsibilities Understanding the triple and quadruple constraints - and their limitations Prioritising requirements through the MOSCOW technique Product v project life cycle Key project roles and responsibilities - the importance of sponsorship and clarity of roles 3 Starting a project, and the importance of the terms of reference / project brief Avoiding the pressure to 'just do it'! The importance and benefits of planning The best time to learn! Initial project documentation - the BOSCARDI approach 4 Breaking the work down Understanding alternative breakdown structures such as the product breakdown structure and work breakdown structure Guidelines for creating a work breakdown structure to ensure the full work scope is identified 5 Estimating Alternative estimating techniques and associated confidence levels Further considerations - loss and resource factors 6 Organising the work Use of network diagrams to develop a clear sequence of work Critical path analysis and calculating the project duration and task float - and usage 7 The management of project risk Understanding the nature of project risk The risk analysis and risk management processes How to best manage threats and opportunities Running a risk workshop Using the risk register 8 Scheduling the work The importance of the Gantt chart and understanding its limitations The Gantt chart layout and using alternative views such as the tracking Gantt Using alternative dependencies 9 Resource issues Assigning resources and resolving resource overloads Crashing and fast-tracking your project and potential issues to look out for 10 Controlling the project The control cycle and alternative feedback mechanisms Alternative progress reporting Assessing the impact The importance of re-planning The benefits of control Change control - the importance of impact analysis The steps of change control and the use of the issue register 11 Closing the project The project closure checklist Reviewing the project - things to avoid Developing meaningful lessons and ensuring they are applied effectively The post-project review - its importance to the organisation

Project planning and control (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Project planning and risk management (In-House)

By The In House Training Company

Many organisations find that project teams struggle to create and maintain effective plans. Estimates are often overly optimistic and risks go unmanaged until the inevitable happens. Resource managers also find it hard to forecast the likely loading on their departments and requests for support are not provided in a consistent format. This programme has been developed to address these needs in a very practical, hands-on format. Case study work can be based on simulations or on the organisation's current projects for maximum benefit to participants. The aim of this training is to develop and enhance participants' planning and risk management skills in order to maximise the success of project work undertaken by the organisation. The principal training objectives for this programme are to: Provide a structured, integrated approach to planning and risk management Demonstrate practical tools and techniques for each stage of planning Show how to organise and involve relevant people in the planning process Explain how to use the plan for forecasting and pro-active project control Identify ways to improve planning, both individually and corporately The course will emphasise the importance of participative planning techniques that improve the quality of plans whilst reducing overall time and cost of planning. The course will encourage discussion of internal procedures and practices and may be customised to include them if required. DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Projects and planning Why plan? The benefits of good planning / penalties of poor planning Planning in the project lifecycle; the need for a 'living' plan The interaction between target setting and the planning process Team exercise: planning the project 3 Planning the plan Defining the application and structure of the plan Impact of planning decisions during the project lifecycle Using available time to create an effective plan 4 Defining deliverables Assessing the context; reviewing the goals and stakeholders Developing the scope and defining deliverables; scope mapping Understanding customer priorities; delivering value for money Case study: defining the project deliverables 5 Creating the work breakdown Building the work breakdown structure Detailing the tasks and sub-tasks; structured brainstorming Defining task ownership; the task responsibility matrix 6 Creating and using a logical network Developing the logical network; task boarding Determining the critical path and calculating float Accelerating the plan; concurrent programming and risk Individual and group exercises DAY TWO 7 Developing resource schedules Deriving the Gantt chart from the network Developing the detailed resource schedules Calculating the expenditure profile ('S' curve) 8 Estimating task durations and costs Understanding estimates: effort, availability and duration Estimating tools and techniques Application of estimating techniques during the project lifecycle 9 Case study Developing the project plan Refining the project plan Team presentations and discussion 10 Managing risks and refining the plan Awareness of contractual issues associated with risk Identifying and evaluating risks; deciding ownership Managing risks: determining levels of provision and contingency Controlling risks: maintaining an up-to date risk register 11 Planning for pro-active control The earned value analysis (EVA) concept and its predictive value Deriving the measures needed for cost and delivery performance Practical issues associated with implementing EVA 12 Using and maintaining the plan Tracking progress and updating the plan Publishing and controlling the plan 13 Course review and transfer planning (Course sponsor present) Identify ways of implementing the techniques learnt Sponsor-led review and discussion of proposals Conclusion

Project planning and risk management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Educators matching "Project Planning"

Show all 7
Management and Strategy Institute (MSI)

management and strategy institute (msi)

5.0(777)

The Management and Strategy Institute [https://www.msicertified.com] (MSI) is a prominent professional development and certification organization recognized for offering a range of certification programs designed to enhance the skills and knowledge of professionals across various sectors. MSI is dedicated to representing the needs of process improvement professionals.  With over 350,000 members and certification alumni, MSI represents professionals in every industry and demographic.  They have members in all 50 states and 34 countries.  They specialize in Six Sigma certifications [https://www.msicertified.com/six-sigma-certifications/] and have courses for all stages of career development.  They also have a strong commitment to philanthropy, giving to charity through the MSIcares™ program.  With over 5000+ reviews on Trustpilot, MSI is one of the most trusted names in professional development certifications. Three of their most notable programs include the Lean Six Sigma Black Belt Certification, Change Management Certification, and Project Management Qualified Certification.  Each of these certifications caters to critical business management and operational excellence aspects. 1.    Lean Six Sigma Black Belt Certification [https://www.msicertified.com/six-sigma-certifications/six-sigma-lean-black-belt-certification/]: This certification is designed for professionals seeking to master the art of Lean Six Sigma, a methodology that combines the efficiency-focused approaches of Lean with the quality-focused practices of Six Sigma.  This advanced-level certification empowers individuals to lead complex projects, implement cost-reduction strategies, improve quality standards, and enhance organizational productivity.  The curriculum typically covers topics like process improvement, statistical analysis, project management, and leadership skills.  This certification is ideal for those looking to play a pivotal role in their organization's operational excellence journey. 2.    Change Management Certification [https://www.msicertified.com/business/change-management-certification/]: Managing and adapting to change is crucial in a rapidly evolving business landscape.  MSI's Change Management Certification program focuses on equipping professionals with the skills to manage organizational change effectively.  It covers various strategies and tools necessary for handling transformational changes in business processes, systems, and organizational structure.  The program is designed to help leaders and managers understand the dynamics of change, develop effective communication strategies, and foster a culture that embraces change.  This certification is particularly valuable for professionals involved in organizational restructuring, process re-engineering, and cultural change initiatives. 3.    Project Management Qualified Certification [https://www.msicertified.com/project-management/project-management-qualified/]: Project management is a critical skill in almost every industry.  The Project Management Qualified Certification by MSI is tailored to provide foundational knowledge and skills in project management.  This program covers essential aspects such as project planning, execution, monitoring, and closure.  It is structured to provide a comprehensive understanding of project management methodologies, tools, and best practices.  This certification is well-suited for professionals looking to establish or enhance their project management skills and is a stepping stone for more advanced project management certifications. The Management and Strategy Institute's Lean Six Sigma Black Belt, Change Management, and Project Management Qualified certifications are valuable assets for professionals looking to advance their careers.  Each program is designed to provide in-depth knowledge and practical skills that are immediately applicable in the workplace, making them a popular choice among individuals seeking to enhance their professional competencies and organizational impact.  MSI also offers several certification programs for FREE [https://www.msicertified.com/free-training/about-free-certifications-and-courses/], which you can find here.

EduCBA

educba

POPULAR ALL-IN-ONE BUNDLE COURSES All In One Financial Analyst Bundle | All In One Data Science Bundle | All In One Software Development Bundle | All In One Excel VBA Bundle | All In One Design Bundle | All In One Project Management Bundle | All In One Personal Development Bundle | All In One Marketing Bundle | POPULAR FINANCE CERTIFICATION COURSES Investment Banking Course | Financial Modeling Course | Project Finance Training | Business Valuation Training | Accounting Course Bundle | Financial Analytics Training | Mergers & Acquisition Course | Finance For Non Finance Managers Course | Cryptocurrency Training | US GAAP Course | LBO Modeling Course | Hedge Funds Course | IFRS Training | Credit Risk Modeling Course | GST Training Program | Mutual Funds Training | Private Equity Training | Venture Capital Course | Fixed Income Course | Equity Research Training | Corporate Finance Training Bundle | POPULAR LIVE ONLINE COURSES Advanced Minitab Training | Tableau Desktop Training | PMP Certification Exam Prep Training | Data Science With Python | Machine Learning | Python GUI Training | Python Scripting | Java Programming | Ultimate .Net Training | Financial Modeling | TRENDING EXAM PREP COURSES CFA 1 | CFA 2 | FRM 1 | FRM 2 | CMA 1 | CMA 2 | PMP Training | PMI SP Training | PMI RMP Training | Scrum Master Training | Six Sigma Green Belt Prep Training | PMI ACP Training | CAPM Training | PgMP Training | CBAP Training | POPULAR DATA SCIENCE CERTIFICATION COURSES Data Science with Python Certification Course | Machine Learning Training | Hadoop Training Program | R Programming Training | SAS Training | EViews Econometrics Training | Cloud Computing Training | AWS Training | SPSS Training Program | IoT Training | Tableau Training | Deep Learning Training | Apache Pig Training | Splunk Training Program | Azure Training | Pandas And NumPy Tutorial | Hive Training | SEO Training | Multisim Training | Minitab Training | Salesforce Training | MapReduce Training | MS SQL Training | TensorFlow Training | Informatica Training | Microsoft Power BI Training | Ansible Training | QlikView Training | OpenCV Training | Docker Training | DevOps Training | MATLAB Training | BUSINESS ANALYTICS CERTIFICATION COURSES Business Analytics Training | Statistical Analysis Training | Data Visualization Training | Business Intelligence Training | Forecasting Models Course | Time Series Course | Fraud Analytics Course | Artificial Intelligence Training | Customer Analytics Training | Marketing Analytics Training | Time Series Analysis and Forecasting with Python | Time Series Analysis and Forecasting with Minitab | Time Series Analysis and Forecasting with Tableau | Time Series Analysis and Forecasting with R | Time Series Analysis and Forecasting with Excel | Time Series Analysis and Forecasting with SAS | Predictive Modeling with Python Course | Predictive Analytics Course | Predictive Modeling with SAS Enterprise Miner | POPULAR SOFTWARE AND DEVELOPMENT COURSES Python | iOS | VB.net | JavaScript | Selenium | Java | Android | C++ | Windows Forms | XML Training | Angular JS | Linux | Bootstrap | Swift Training | JDBC Training | Ruby On Rails | J2EE | WPF | HTML Training | Ionic 4 Tutorials | JQuery UI Course | Java Servlet | C Programming | Spring Boot Training Program | Red Hat Linux Training Program | Ubuntu Training Program | Spring Framework Training | ServiceNow | Joomla | ASP.net | Oracle | C# | ADO.net | JQuery | Ethical Hacking | Kali Linux | Cyber Security Training | Penetration Testing | Django | Windows 10 | SQL Training Program | CSS Training | TestNG | PLSQL | MongoDB | JUnit | Robotic Process Automation RPA Training | PHP Training | React JS Redux Training | PostgreSQL Course | POPULAR DESIGN AND DRAWING COURSES AutoCAD Training | SketchUp Course | SolidWorks Training | Unity Training | Unreal Engine Training | MonoGame Course | DirectX Training | Photoshop Training | Corel Draw Training | Illustrator Training | OpenGL Course | POPULAR FILM EDITING AND VFX COURSES After Effects Training | Cinema 4D Training | Pixelan VFX Tutorial | Boris FX Tutorial | Blackmagic Fusion Training | RealFlow Tutorial | Autodesk Combustion Training | Natron Tutorial | Nuke Training | Silhouette FX Tutorial | Sony Vegas Pro Tutorial | Adobe Premiere Pro Tutorial | DaVinci Resolve Training | NewBlueFX Tutorial | Lightworks Tutorial | Avid Media ComposerTraining | FL Studio Training | Melodyne Tutorial | Pro Tools Training | Audacity Training | TOP 3D MODELING AND ANIMATION COURSES Maya Training | Houdini Training | 3D Max Training | Blender Course | ZBrush Training | Cinema 4D Training | Mudbox Course | POPULAR EXCEL AND OFFICE PRODUCTIVITY COURSES Excel Training | Excel Advanced Training | VBA Training | Excel Data Analysis Training | Excel For HR Training | Excel For Finance Training | Excel For Marketing Training | Pivot Table Training | Microsoft Access Training | MS Office Training | MS Office For MAC | Microsoft Word Training | TOP BUSINESS AND MANAGEMENT COURSES Strategic Management Training | Marketing Training Program | Digital Marketing Training | CRM Training | Market Research Training | Content Marketing Course | Logistics And Supply Chain Training | Business Analysis Training | Retail Management Training | Content Development Training | Job Interview Training | Personality Development Course | Quality Management Training | Project Management Training Program | Agile Scrum Training | Primavera Training | Lean Management Training | Project Estimation Training | Project Cost Management Training | Project Planning Course | TRENDING RESOURCES Blog | Python Tutorial | Java Tutorial | C sharp Tutorial | HTML Tutorial | JavaScript Tutorial | PHP Tutorial | Big Data Tutorial | Hadoop Tutorial | Machine Learning Tutorial | Artificial Intelligence Tutorial | DevOps Tutorial | Tableau Tutorial | Photoshop Tutorial | After Effects Tutorial | Illustrator Tutorial | AutoCAD Tutorial | 3ds Max Tutorial | CorelDraw Tutorial | APPS EDUCBA Android AppEDUCBA iOS App Terms & Conditions Disclaimer Privacy Policy & Cookie Policy Shipping Policy ISO 10004:2018 & ISO 9001:2015 Certified © 2023 - EDUCBA. ALL RIGHTS RESERVED. THE CERTIFICATION NAMES ARE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS. Hello,how may I help you?}