1572 Courses

Organisational development, Organisational culture, Organisational values, Organisational environment,

The psychological insights and skills you need Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more… Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) > Counts towards the Diploma – from 2024, this course will be a requirement of Part 1 of the HG Diploma. A fantastic approach that helps you unpack the issues, respond positively and find an effective solution that moves everyone forward... This course will: deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict build your confidence and comfort around being in situations that involve conflict give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively It will also enable you to: help clients recognise conflict and understand their own responses to it help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes provide clients with a framework and structure for addressing conflict in a healthy way help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations. Why take this course Conflict isn’t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives – between family, friends, colleagues, neighbours, and in our interactions with organisations – when it becomes entrenched it can cause immense individual distress, and waste time and money. Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved. To lead a healthy life we don’t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all. Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of destructive conflict and embrace the benefits of constructive conflict. Throughout the day, Rupinder will draw on her own considerable practical experience of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups. Addressing conflict in the right way helps us solve problems and improves the health and wellbeing of everyone involved... What the course covers The common causes of interpersonal conflict The negative impacts and potential benefits in conflict situations How to consider intentions and outcomes when engaging in conflict The different methods used to influence the outcome of conflict, and how the method influences the outcome What a resolution really is The cultural and contextual influences on perceptions, experience, and responses to conflict The role our innate needs and resources play in conflict situations Identifying our influence on the process of conflict Effective skills to engage people who are in conflict A practical, sequenced model for effective mediation and conflict resolution An effective framework for facilitating constructive conversations How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties Effective skills to facilitate negotiations Techniques and diffusing strategies to reduce potential barriers How to access resources to build agreements that last The effective skills needed to facilitate negotiations How to implement opportunities in organisations to address conflict effectively Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively And much more… Course Programme The ‘Conflict Resolution’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Approaches to conflict 11.00am Discussion over tea/coffee 11.30am Understanding Causes and Impact 1.00pm Lunch (included) 1.45pm Increasing engagement 3.00pm Discussion over tea/coffee 3.15pm Reaching Resolution 4.00pm Day ends Who is this course suitable for? This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people It is also very relevant to anyone working in a supportive role – such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. – as well as employees, customer service personnel and anyone working in schools and education. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Make your EV infrastructure procurement work. This workshop covers models, pitfalls and smart practices to get the outcomes you need.

Our popular Foundations in Acting Short Course London. Introduction to professional acting craft. For Beginners but also for newcommers to the industry and the Beck Emotional Access Technique.

The 1 day IMI award in “Automotive Refrigerant Handling” has been specifically designed to provide the knowledge, training and qualification necessary to satisfy EU legislation in the mobile air conditioning market. It is designed for anyone handling refrigerants within the automotive industry including mobile mechanics, garages, body shops, main dealerships and automotive dismantlers. Course Details: Half day classroom based theory session Half day workshop practice and assessment session Course Fees £290.00 + VAT. per person *Please contact us for group rates and onsite training Course Content Theoretical Introduction to Automotive Air Conditioning Basic heat processes Pressure and temperature relationships The refrigeration cycle Lubrication How a MAC system works The electrical components Types of Refrigerants used The Environmental Impact Regulations Service Equipment   Practical Health & Safety Precautions and PPE System Inspection and Testing Refrigerant Recovery Refrigerant Re-charge   IMI assessment and test An online multi-choice theory question paper Practical Assessment observed by an IMI approved assessor. What’s included Fully qualified and experienced trainers Course booklet (normally sent out as pre-reading before the course) Examinations Fees and Certification To find out more, please use the live chat function, visit our contact page or call us on 024 76325880

Please note: This training is delivered by a third party Tutor NOT The Makaton Charity. For any workshop information, to book, or to make payment please contact the Tutor directly. Safeguarding (F2F) The Makaton Safeguarding workshop is designed to support professionals and carers of children and adults with severe communication and learning disabilities. The workshop builds on existing knowledge of signs and symbols from Level 1 and 2 training, and provides instruction for extra signs and symbols specific to safeguarding situations. Participants are invited to consider differing protocols and practice. The workshop will enable participants to consider how the vocabulary may be safely applied to promote communication for people who use Makaton within a range of levels and contexts. Content This unique workshop provides signs and symbols for a range of vocabulary covering a number of topics: People: family, relationships and people around us Body parts and clothes Places Feelings: feelings, thoughts and behaviours (including bullying and abuse) Sexual behaviour By the end of the workshop you will be able to: Develop a ‘Safeguarding through Makaton’ plan for implementation in your own setting. Demonstrate an understanding of the range of people Makaton users could come into contact with at different ages and stages in their lives; Demonstrate how Makaton can be personalised and used at different levels of complexity to meet individual needs; Identify vocabulary required by a Makaton user and be able to apply the principles of this analysis to the user’s own setting; Demonstrate an understanding of the difference between comments and questions, and an appreciation of how to maintain an interaction with a Makaton user; Describe strategies or methods appropriate to use with a Makaton user to help them understand and use vocabulary or concepts; Duration The Makaton Safeguarding Workshop is made up of 13 learning hours, and is commonly delivered over 2 full days. Alternatively, the Workshop comprises of 4 modules and can be delivered flexibly over a number of weeks to suit participant’s needs. Maximum number of participants: 12 Accessibility Please indicate if you have any challenges or additional needs, so reasonable adjustments can be made to support your learning and participation. Entry criteria Prior to attending the Safeguarding Workshop you must have attended a Level 1 and a Level 2 workshop. In... [Read more] Instructions This is a Makaton Safeguarding course. This venue is within walking distance to Guildford mainline and bus stations. The park and ride stops outside this venue and there are several car parks within a 5 minute walk. Refreshments provided throughout the day and plenty of shops and cafes nearby for lunch. Invoice option available for Organisations on booking page. Tutor is also available for in-house workshops - email laura@signandshine.co.uk Privacy Statement 📎 Privacy_Statement.pdf Terms And Conditions Updated 2022 📎 Terms_and_Conditions_updated_2022.pdf

This very practical one-day IACCM-approved programme enables participants to manage the process of commercial contracting and contract management effectively and efficiently to ensure value for money, improved service, and appropriate relationships. It covers a wide range of contract types in terms of risk and value. The programme empowers participants with the tools and techniques needed to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the total process of managing contracts Exploit opportunities to extract even more added value Develop appropriate relationships with contractors Understand and use a range of contracting strategies and options Measure and improve contract performance Understand the impact of legislation on contract performance 1 Welcome Introductions Aims and objectives Plan for the day 2 Contract management An overview of the contracting process, mapping the 'territory' 3 Contract managers Skills Knowledge Attributes Responsibilities 4 Critical success factors Defining successful outcomes Effective stakeholder engagement Creating a shared vision of the outcomes 5 Placing contracts How to develop an effective specification and scope of work documents How to develop a robust contracting strategy Appropriate types of contract 6 Customers and stakeholders Customer and stakeholder analysis Managing expectations and the 'shared vision' concept to ensure customer co-operation, satisfaction, and delight 7 Working with suppliers Creating and developing commercial relationships Types of relationship How to manage difficult relationships Contractor motivational issues How to use incentives 8 Negotiation and related skills Introduction to key negotiation skills Persuading and influencing skills to work with stakeholders to improve outcomes for all 9 Dealing with change Claims and variations How to challenge contractor claims and requests for variations by making use of contractual terms Specifications to prevent false claims 10 Performance improvement How to measure and improve contractor performance Developing KPI systems Using contractual terms and conditions and basic legal principles 11 Contract close The importance of effective contract close processes 12 Close Review of key learning points Personal action planning

From propaganda to advertising, posters are a ubiquitous, powerful vehicle to take a message to the masses. Over four weeks, learn how to approach poster design in a creative and practical way. Although some computer work will be introduced, it will only be used as another production tool, participants will be encouraged to experiment with analogue techniques such as collage and hand-generated type. You will learn about the history of poster design; learn to use aspects of Adobe InDesign, Illustrator and Photoshop; develop approaches to letterform and layout. The emphasis of this course is on the development of a set of posters from research and design through to output. Week 1: History History of Poster Design: Looking at significant and famous posters from around the globe and their impact on society. Practical activity: After a quick introduction to InDesign we will recreate one of these posters, studying the component parts and their relationships to one another. Homework: Think of a concept for your design. What is it for? Who is your target audience? Where and how will it be displayed? Select a favourite poster to bring in or discuss with the group in week 2. Week 2: Image We will begin by discussing participant posters they have brought in to share and look at positives and potential negatives within the designs. Image selection can be a key factor to the success of your poster campaign. We will think about the choices between photography and illustration looking at examples of how this is done successfully. Think about the different ways we can generate and use images. Practical activity: Consider what medium the image might be and how it can be created. Learn about flatbed/film scanner for potential use in image creation. Week 3: Fonts We will look at how typography impacts designs and the messages that it can convey by itself. Consider various approaches to how we can generate type. How typographic selections work alongside selected images. Practical activity: Work through a few typographic workshops thinking about how typographic choices will alter the message you are trying to convey. We will consider various ways and techniques of creating type for our poster. Homework: Developing your typographic solution further, if required. Work through variations of layout. Week 4: Output Continue working on our posters making final tweaks and selecting the poster that is our most successful design for output. We will look at the various formats for output and how we prepare our posters for print. Look at usage of different poster sizes – why use one over the other?? Practical activity: Size your final poster and get it ready for output (if working analogue, scan final poster and upscale).   Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout.

The IMI Level 2 Award in MOT Testing is the second stage in becoming a qualified MOT tester. It was developed alongside the Driver and Vehicle Standards Agency (DVSA) and is designed to equip learners with the qualification, knowledge and skills necessary to carry out and accurate and repeatable MOT Test Routine. Once you have successfully completed and passed this award, the final stage (stage 3) will be to complete a VT8 demonstration MOT test with a DVSA assessor to receive your certificate of competence. This will normally be conducted in your own Vehicle Testing Station (VTS) and successful completion will allow you to commence testing with immediate effect. What you will achieve Successful completion of the IMI Level 2 Award in MOT Testing (Classes 4 and 7), will give you a valuable academic qualification recognised by the DVSA that demonstrates your skills and knowledge in conducting MOT testing. Cost of Course The cost of this course is £795 + VAT per candidate. Course Overview The main topics covered during the course are: Working Safely within a Vehicle Test Centre Working Relationships Professional Development Pre-Test Checks Conducting the The MOT Test routine. Our courses are ran using a blend of practical and theory based study in small groups of 4 candidates in order to maximise on tutor contact time. Upon application, we will send you some pre-course learning materials and videos to study that will fully prepare you for what is a very demanding course and assessment. Completion of this work forms part of the guided learning hours for this course and is therefore mandatory. Candidates failing to complete this work may be refused entry onto the course. Entry Requirements To be eligible to undertake the The IMI Level 2 Award in MOT Testing (Classes 4 and 7), you must: have a current and full UK driving licence for the classes of vehicle you wish to test be a skilled mechanic, with at least 4 years full-time employment in the service and repair of cars and vans. have a suitable level 3 qualification (please see list below) have no unspent convictions for criminal offences connected with the MOT testing scheme or the motor trade, or involving acts of violence or intimidation and be of good repute. Click here for acceptable entry qualifications. Who Should Attend The IMI Level 2 Award in MOT Testing (Classes 4 and 7), has been developed for individuals who would like to improve their career by becoming qualified MOT Testers. The course is run over four days with the final assessments being conducted on day 4. Pre-course training material will be sent through 2 weeks before start date to complete prior attendance. The assessments consists of an online test of 40 questions and a demonstration MOT where you will be observed carrying out a full MOT demo test. The theory part of the test is ‘open book’ which means you will be able to use reference materials such as the MOT Testers Manual during the test. The pass mark for this test is 80%. Learners wishing to undertake this course MUST poses a good standard of written and spoken English as all MOT training and testing is conducted in English.