664 Courses

A fabulous four day (3 days face to face and one day virtually) facilitation course for anyone wanting to teach or support people with learning disabilities with sex and relationships. A course participant from September 2022 said: “I wanted to thank you for the training last week. It was enjoyable and invaluable. It's been a while since I funded training myself and the last time I had, I was concerned as it wasn't particularly fulfilling but this was a completely different experience. Thanks to both of you.” Aim: To support participants to develop their current knowledge, skills and confidence to plan, deliver and evaluate relationships and sex education (RSE) sessions to groups and individuals with learning disabilities  Learning Outcomes: By the end of the course, participants will have:  • considered their work environment in relation to delivering RSE  • identified how to assess the relationships and sex needs of the group or individual with learning disabilities  • created an inclusive, factually correct, interactive RSE session for a group or an individual with learning disabilities  • used a range of resources and exercises to design their session taking into account different learning styles  • practised their session with the training participants  • delivered a session to a group of their choice and returned to discuss this session with other participants  This course is appropriate for teachers, care workers, clinical staff, social workers, SALTs, OTs, anyone working with people with learning disabilities. 

OpenView training course description A hands-on course focusing on network management using HP OpenView network node manager on Microsoft Windows or UNIX. What will you learn Recognise the benefits of ADSL. Describe the network management architecture. Use HP OpenView. Diagnose faults using HP OpenView. Recognise the MIB structure. OpenView training course details Who will benefit: Technical staff wanting to learn DNS. Prerequisites: TCP/IP Foundation Duration 2 days OpenView training course contents Network management What is network management?, Benefits, issues, demonstration. Getting started with HP OpenView Starting HP OpenView, IP discovery, IP monitoring, controlling IP discovery. Using HP OpenView Mapping devices, map layouts, maps and submaps, objects and symbols, object attributes, colour codings, polling. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Parts of SNMP SNMP architecture, MIB's, The protocol. HP OpenView SNMP configuration HP OpenView alarm browser HP OpenView alarms, alarm categories, filtering alarms, alarm details window. MIB's MIB1, MIB2, The MIB2 groups, additional MIB's, MIB compilers, vendor MIB's. HP OpenView MIB loader and browser. Monitoring devices Polling, obtaining MIB information. Diagnostic tools Poll node, the ping window, protocol test, locate route HP OpenView fault management Alarms, polling, fault management, setting thresholds and configuring traps.

SNMPc training course description A hands on course providing a solid foundation on network management using SolarWinds. The course specifically focusses on SolarWinds Orion Network Performance Monitor. The course starts with configuring agents and device discovery, onto exploiting SNMP with SolarWinds and then Alerts, reports and customisation of menus, views and maps. What will you learn Discover devices using Solarwinds. Use Solarwinds. Poll and monitor devices using Solarwinds. Create Alarms and reports. Diagnose faults using Solarwinds. SNMPc training course details Who will benefit: Technical staff working with Solarwinds. Prerequisites: None. Duration 2 days SNMPc training course content Getting started with SNMPc Manual discovery, automatic discovery, controlling IP discovery, mapping network devices. Hands on Using SNMPc. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. MIBs. Hands on Device discovery. Adding devices. Customising maps. Using SNMPc Polling, obtaining MIB information, MIB walking. Compiling MIBs. Hands on Monitoring devices. Groups. MIB walking. SNMP traps. Alarms Events and alarms, thresholds, event actions. Hands on Automatic alarms. Reports Creating reports, trend reports, customising reports. Hands on Performance reports. Graphs. Administration Users, customised views, backups, the database. Hands on Adding a user. Backups.

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NNMi for engineers training course description A hands on course focusing on network management using Network Node Manager (NNMi) on Microsoft Windows or UNIX. What will you learn Describe the network management architecture. Use NNMi. Diagnose faults using NNMi. Recognise the MIB structure. NNMi for engineers training course details Who will benefit: Network administrators. Network operators. Those wishing to find out more about how their NNMi works. Prerequisites: TCP/IP foundation for engineers Duration 2 day NNMi for engineers training course content Network management What is network management? Benefits, issues, demonstration. Getting started with NNMi Starting NNMi, IP discovery, IP monitoring, controlling IP discovery. Using NNMi Mapping devices, map layouts, maps and submaps, objects and symbols, object attributes, colour codings, polling. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. Parts of SNMP SNMP architecture, MIBs, The protocol. NNMi SNMP configuration NNMi alarm browser NNMi alarms, alarm categories, filtering alarms, alarm details window. MIBs MIB1, MIB2, The MIB2 groups, additional MIBs, MIB compilers, vendor MIBs. NNMi MIB loader and browser. Monitoring devices Polling, obtaining MIB information. Diagnostic tools Poll node, the ping window, protocol test, locate route NNMi fault management Alarms, polling, fault management, setting thresholds and configuring traps.

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Querying Microsoft SQL Server course description This course covers the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server and provides the foundation for all SQL Server-related disciplines; namely, database administration, database development and business intelligence. This course helps prepare for exam 70-761. Note: This course is designed for SQL Server 2014or SQL Server 2016. What will you learn Write SELECT statements. Create and implement views and table-valued functions. Transform data by implementing pivot, unpivot, rollup and cube. Create and implement stored procedures. Add programming constructs such as variables, conditions, and loops to T-SQL code. Querying Microsoft SQL Server course details Who will benefit: Database administrators, database developers, and business intelligence professionals. SQL power users, namely, report writers, business analysts and client application developers. Prerequisites: Database fundamentals Duration 5 days Querying Microsoft SQL Server course contents Introduction to Microsoft SQL Server Management studio, creating and organizing T-SQL scripts, using books online. Hands on working with SQL Server tools. T-SQL querying Introducing T-SQL, sets, predicate logic, logical order of operations in SELECT statements, basic SELECT statements, queries that filter data using predicates, queries that sort data using ORDER BY. Hands on introduction to T-SQL querying. Writing SELECT queries Writing simple SELECT statements, eliminating duplicates with DISTINCT, column and table aliases, simple CASE expressions. Hands on writing basic SELECT statements. Querying multiple tables cross joins and self joins, write queries that use Inner joins, write queries that use multiple-table inner joins, write queries that use self-joins, write queries that use outer joins, write queries that use cross joins. Hands on querying multiple tables. Sorting and filtering data Sorting data, filtering data with predicates, filtering data with TOP and OFFSET-FETCH, working with unknown values, WHERE clause, ORDER BY clause, TOP option, OFFSET-FETCH clause. Hands on sorting and filtering data. SQL Server data types Introducing SQL Server data types, Character data, date and time data, queries that return date and time data, write queries that use date and time functions, write queries that return character data, write queries that return character functions. Hands on working with SQL Server data types. DML Adding data to tables, modifying and removing data, generating automatic column values, Inserting records with DML, updating and deleting records using DML. Hands on using DML to modify data. Built-in functions Queries with built-in functions, conversion functions, logical functions, functions with NULL, queries that use conversion functions, queries that use logical functions, queries that test for nullability. Hands on built-in functions Grouping and aggregating data Aggregate functions, the GROUP BY clause, filtering groups with HAVING, queries that use the GROUP BY clause, queries that use aggregate functions, queries that use distinct aggregate functions, queries that filter groups with the HAVING clause. Hands on grouping and aggregating data. Subqueries Self-contained subqueries, correlated subqueries, EXISTS predicate with subqueries, scalar and multi-result subqueries. Hands on subqueries. Table expressions Views, inline table-valued functions, derived tables, common table expressions. queries that use views, write queries that use derived tables, Common Table Expressions (CTEs), write queries that se inline Table valued expressions (TVFs). Hands on table expressions. Set operators The UNION operator, EXCEPT and INTERSECT, APPLY, queries that use UNION set operators and UNION ALL, CROSS APPLY and OUTER APPLY operators. Hands on set operators. Windows ranking, offset, and aggregate functions OVER, window functions, ranking functions, offset functions, window aggregate functions. Hands on; windows ranking, offset, and aggregate functions. Pivoting and grouping sets PIVOT and UNPIVOT, grouping sets, queries that use the PIVOT operator, queries that use the UNPIVOT operator, queries that use the GROUPING SETS CUBE and ROLLUP subclauses. Hands on pivoting and grouping sets Executing stored procedures Querying data with stored procedures, passing parameters to stored procedures, simple stored procedures, dynamic SQL, the EXECUTE statement to invoke stored procedures. Hands on executing stored procedures. Programming with T-SQL T-SQL programming elements, controlling program flow, declaring variables and delimiting batches, control-of-flow elements, variables in a dynamic SQL statement, synonyms. Hands on programming with T-SQL Error handling T-SQL error handling, structured exception handling, redirect errors with TRY/CATCH, THROW to pass an error message back to a client. Hands on implementing error handling. Implementing transactions Transactions and the database engines, controlling transactions, BEGIN, COMMIT, and ROLLBACK, adding error handling to a CATCH block. Hands on implementing transactions.

Time Management 1 Day Training in Bromley

In this course we explore how we have attempted to build inclusive circles of support around individuals and contrast this with a radical approach to problem solving with parents – the Parent Solutions Circle. Parent Solutions is a brand new approach to problem solving with parents based on our live group work in schools. A focus on challenging behaviour brings interest, energy and commitment.  Course Category Inclusion Peer Support Parents and Carers Behaviour and relationships Description In this course we explore how we have attempted to build inclusive circles of support around individuals and contrast this with a radical approach to problem solving with parents – the Parent Solutions Circle Parent Solutions is a brand new approach to problem solving with parents based on our live group work in schools. A focus on challenging behaviour brings interest, energy and commitment. Essentially the approach involves gathering a group of parents and carers together who recognise how challenging their own children are and would like some help to figure out how to be with them or how to manage an aspect of their behaviour. The process is facilitated but majors on the parents offering each other their wisdom and ideas. The directness that only peers can provide to each other makes the work both powerful and effective. Mobilising the wisdom and experiences of parents in a safe way is a delicate art. In this training we will explore how this can best be done. Parents who have been on all the courses and had all the professional advice in world love this way of working because they get to offer each other their experience, ideas and wisdom. The approach is capacity focused, person centred approach to working with parents rather than the dominant deficit oriented and ‘medical model’ of viewing and planning for parents. We work with rather than do things to a group of parents. This training can be modelled with a group of parents or can be demonstrated with a group of professionals. We prefer mixed groups. Learning Objectives For participants to learn how to set up a Parent Solutions Circle For participants to understand the underlying rationale and ethos of this way of working To learn the facilitation process and stages of the Circle process Who Is It For? Anyone interested in working with parents and carers in a way that builds and makes use of their capacities rather than focus on their challenges and difficulties. School leaders and managers Social Care teams Community organisers Psychologists Course Content True parent empowerment Facilitating groups Problem solving process Handling group communication Allowing direct feedback and challenge between participants in a safe way Building relationships Creating natural circles of support that can provide peer support and mutual problem solving If you liked this course you may well like: Creating Community Circles

Ansible for engineers training course description An introduction to automation using ansible. Ansible is a general purpose IT automation platform that can be use for a number of purposes. The course covers configuration management, cloud provisioning and application deployment with ansible. Hands on sessions follow all major sections. What will you learn Install ansible. Automate tasks with ansible. Write ansible playbooks. Ansible for engineers training course details Who will benefit: Administrators and developers automating tasks. Prerequisites: Linux administration skills Duration 3 days Ansible for engineers training course contents What is ansible? The language, the engine, the framework. Uses of ansible, orchestration. Hands on Installing ansible. Ansible architecture ible architecture Controlling machines, nodes, Agentless, SSH, modules, JSON protocol. Configuration management, inventories, playbooks, modules, roles. Hands on Getting started, running ad hoc commands. Ansible and Vagrant Prototyping and testing. Hands on Using ansible with Vagrant. Ad hoc commands Parallelism, shell commands, managing files and directories, file transfer, package management, manage user and groups, deploying applications, service management, background jobs, checking log files, managing cron jobs. Hands on Using ansible with Vagrant. Playbooks ansible-playbook, users, sudo, YAML, plays, tasks, handlers, modules. Hands on Running playbooks. More playbooks Handlers, variables, environmental variables, playbook variables, inventory variables, variable scope and precedence, accessing variables, facts, ansible vault. Conditionals, wait_for. Hands on Using variables and conditions in playbooks. Roles and includes Dynamic includes, Handler includes, playbook includes. Roles, role parts: handlers, files, templates, cross platform roles, ansible galaxy. Hands on includes example, building roles. Inventories /etc/ansible/hosts, inventory variables, static inventories, dynamic inventories. Hands on Inventories and variables. Miscellanea Individual server cookbooks, Main playbook for configuring all servers. Hands onPlaybooks.