257 Courses in Liverpool

ITIL® 4 Foundation: In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle

In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.

The shortage of electricians has lead to an increased demand nationwide and in turn a sharp rise in salary. Our training solutions can help you gain nationally recognised qualifications such as City & Guilds and NVQ. Not only you will train in state-of-the-art training centres, but you can also have the opportunity to attain the Work Based Performance Units and complete a portfolio of diverse evidence of onsite work.

If you have at least 5 years working experience and you would like to attain Gold Card status via the Experienced Worker route by joining the City & Guilds 2346 NVQ Level 3, you will also need to hold the below two pre-requisite qualifications: City & Guilds 2391-52 Inspection and Testing Course C&G 2382-22 BS7671 18th Edition

Overview Financial analysis gives you a wide understanding of a company's financial information which further helps you to analyse risks in the future and improve business prospects. It plays a vital role in calculating business profit. Professionals with the necessary skills help you to know how your business and forecast the future of the business. It helps to analyse financial statements and also to appraise the present and future prospects of the business. This course is specially designed to enhance the skills of financial professionals, in financial analytics by having in-depth knowledge of fundamentals of financial statement analysis thereby empowering their analytical skills in measuring the risk business investors are dealing with and also asking the appropriate questions. It will enhance the skills of the participant and will boost their confidence uplifting their ability to comment on business activities and analyse financial health for management. These skills and the required technical knowledge will be put into practice throughout the course using interactive examples and case studies. 

A virtual sales training programme aimed at enhancing the skills of the salesperson to have engaging customer conversations which open opportunities and close more business.

Definitive IP routing training course description An intensive hands on IP routing course leading to LINX Accredited Internet Technician stage 2 focusing on routing in an IP environment. The course concentrates on OSPF and IS-IS but also covers BGP and MPLS. Hands on sessions are used to reinforce the theory rather than teach specific manufacturer equipment. A multiple choice exam, leading to the LAIT II certification, is available after the course. The exam consists of 60 questions and lasts 2.0 hours. What will you learn Calculate subnet numbers in seconds. Configure and troubleshoot static routes. Explain how OSPF works. Build resilient networks with VRRP and OSPF. Implement and troubleshoot OSPF, IS-IS and VLANS. Evaluate and choose appropriate routing protocols for particular scenarios. An optional multiple choice exam, leading to the LAIT II certification, is included at the end of the course. The exam consists of 60 questions and lasts 2.0 hours. Definitive IP routing training course details Who will benefit: Network engineers Prerequisites: TCP/IP Foundation for engineers Duration 5 days Definitive IP routing training course contents Basic routing Review of LAIT I routing, reading routing tables. Hands on Setting up a routed network. Static routes Why use static routes? Default routes. Hands on Configuring static routes. First hop redundancy Default gateways, VRRP/HSRP/GLBP. Load sharing, critical IP addresses. Hands on VRRP. Basic OSPF What is OSPF? Process IDs, passive interfaces. Hands on Simple OSPF. Subnetting Bit boundary subnetting, calculating network numbers. Exercise: Subnetting. OSPF overview Metrics, convergence, DV vs. Link state, IGPs, classless, OSPF features, load sharing, OSPF authentication. Hands on OSPF features. OSPF within an area How OSPF works, LSAs, LSDB, router IDs, hellos, configuring hellos, exchange protocol. Hands on Investigating OSPF structures. OSPF areas Scalability, why areas? Area IDs, area 0, ABRs, ABR resilience, areas & LSDBs & LSAs, virtual links. Hands on Multi area OSPF. Redistribution Multiple routing protocols, common scenarios, routing distance, External LSAs, E1 and E2. Type 4 LSAs. OSPF and default routes. Hands on Configuring static route redistribution. Route aggregation Route summarisation. How to aggregate, CIDR, ASBR summarisation. Hands on OSPF address summarisation. OSPF packet formats OSPF packets, protocol stack, packet flows, OSPF headers, neighbours, neighbour states, DRs, adjacencies, BDRs, DR election. Hands on Analysing OSPF packets, troubleshooting. OSPF OSPF stub areas LSA types, area types, area architecture, stub areas, default routes, benefits & disadvantages of stub areas, TSSAs, NSSAs, Type 7 LSAs. Hands on Stub and TSSA configuration. IS-IS End systems, Intermediate systems, how IS-IS works, IS-IS router ID, Level 1, Level 2, IS-IS hierarchy. Hands on Configuring IS-IS, troubleshooting IS-IS. The Internet Autonomous systems, Peering, transit, looking glasses. Hands on Internet routing tables. Basic BGP IGPs, EGPs, What's BGP? BGP RIB, in/out process, tables peers, adding routes. Hands on Simple configuration and troubleshooting. Routing IPv6 Multi protocol routing, IPv6 addressing, IPv6 routing tables, IPv6 static routes, OSPFv3, IS-IS and IPv6. Hands on Routing IPv6. STP and L2 routing STP, RSTP, L2 IS-IS, Multi system link aggregation. Hands on RSTP. MPLS Core MPLS, MPLS and the 7 layer model, MPLS protocol, MPLS standard, MPLS runs on routers, MPLS history, Why MPLS?, LSRs, PE and P router roles, FEC, swapping labels, MPLS packet format. Hands on Enabling MPLS. Testing and troubleshooting of MPLS. Appendix EIGRP: How EIGRP works, DUAL.

Develop confidence & capability in delivering to the camera & conducting interviews. Develop your own personal brand & impact on camera whether in person 'live', pre-recorded or online.

When used effectively, questioning is a useful teaching and learning strategy. During this workshop we will discuss how questioning can be used effectively to assess, challenge and stretch pupils progress.

If you have at least 5 years working experience and you would like to attain Gold Card status via the Experienced Worker route by joining the City & Guilds 2346 NVQ Level 3, you will also need to hold the below two pre-requisite qualifications: City & Guilds 2391-52 Inspection and Testing Course C&G 2382-22 BS7671 18th Edition