Name: Recruitment Skills 1 Day Workshop in Livingston
Price: 595 GBP
Availability: InStock

Edinburgh

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Course Overview:</span></h1><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Topics:</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualities of an Effective Leader</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leader or Manager?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That Vision Thing</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Your Team Goals</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Motivation</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Motivates?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Being Consistently Different</strong>&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dealing With Difficult Team Members</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Using a simple method of coaching, including action plans.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Three Key Skills of Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at the skills required to be an effective coach.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instant Results Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Coaching in a hurry!</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Do Coaching Practice</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Putting the learning into practice</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Feature:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By the end of this training you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Once after the training you receive course completion certificate from Mangates</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who can Attend?</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Anybody who is interested in learning Effective Skills to Lead a Team.</span></p>

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Mangates

Practical Sales Skills 1 Day Workshop in Edinburgh

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Dunfermline

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Objectives:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Inside This Training, You&#39;ll Learn</p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Completely remove your stage fear and become a dynamic speaker</li><li fr-original-style="" style="box-sizing: border-box;">Raise your confidence up to a level you never thought to be possible!</li><li fr-original-style="" style="box-sizing: border-box;">Deeper insights into group dynamics</li><li fr-original-style="" style="box-sizing: border-box;">Presentation design, skills &amp; styles</li><li fr-original-style="" style="box-sizing: border-box;">Tools to get your audience to say yes to you</li><li fr-original-style="" style="box-sizing: border-box;">Advanced new behavior patterns required for public speaking</li><li fr-original-style="" style="box-sizing: border-box;">Control time for effective training</li><li fr-original-style="" style="box-sizing: border-box;">Secrets of mind control techniques</li><li fr-original-style="" style="box-sizing: border-box;">Develop your personal winning style</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Prerequisites:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">None</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Materials:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Attendees will receive a course manual with presentation slides and reference materials.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Agenda:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One: Identifying Your Audience</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Performing a Needs Analysis</li><li fr-original-style="" style="box-sizing: border-box;">Creating an Audience Profile</li><li fr-original-style="" style="box-sizing: border-box;">Identifying Key Questions and Concerns</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two: Creating a Basic Outline</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Outlining the Situation</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the Task That Had to Be Performed</li><li fr-original-style="" style="box-sizing: border-box;">Listing the Actions You Took</li><li fr-original-style="" style="box-sizing: border-box;">Revealing the Results</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three: Organizing the Program</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making Organization Easy</li><li fr-original-style="" style="box-sizing: border-box;">Organizational Methods</li><li fr-original-style="" style="box-sizing: border-box;">Classifying and Categorizing</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four: Fleshing It Out</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identifying Appropriate Sources</li><li fr-original-style="" style="box-sizing: border-box;">Establishing Credibility</li><li fr-original-style="" style="box-sizing: border-box;">The Importance of Citations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Five: Putting It All Together</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Writing Your Presentation</li><li fr-original-style="" style="box-sizing: border-box;">Adding a Plan B</li><li fr-original-style="" style="box-sizing: border-box;">Reviewing, Editing, and Rewriting</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Six: Being Prepared</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Checking Out the Venue</li><li fr-original-style="" style="box-sizing: border-box;">Gathering Materials</li><li fr-original-style="" style="box-sizing: border-box;">A 24 Hour Checklist</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Seven: Overcoming Nervousness</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">A Visit from the Boss</li><li fr-original-style="" style="box-sizing: border-box;">Preparing Mentally</li><li fr-original-style="" style="box-sizing: border-box;">Physical Relaxation Techniques</li><li fr-original-style="" style="box-sizing: border-box;">Appearing Confident in Front of the Crowd (Even If You Don&acirc;&euro;&trade;t Feel That Way)</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Eight: Delivering Your Speech (I)</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Starting Off on the Right Foot</li><li fr-original-style="" style="box-sizing: border-box;">Using Visual Aids</li><li fr-original-style="" style="box-sizing: border-box;">Checking the Volume of Your Voice</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Nine: Delivering Your Speech (II)</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adjusting on the Fly</li><li fr-original-style="" style="box-sizing: border-box;">Gauging Whether Breaks Are Required</li><li fr-original-style="" style="box-sizing: border-box;">Wrapping Up and Winding Down</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Ten: Questions and Answers</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ground Rules</li><li fr-original-style="" style="box-sizing: border-box;">Answering Questions That Sound Like an Attack</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with Complex Questions</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Eleven: Wrapping Up</strong></p><ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Words from the Wise</li><li fr-original-style="" style="box-sizing: border-box;">Review of Parking Lot</li><li fr-original-style="" style="box-sizing: border-box;">Lessons Learned</li><li fr-original-style="" style="box-sizing: border-box;">Completion of Action Plans and Evaluations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Target Audience:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anybody who is interested in Public Speaking Skills.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Technical Requirements:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For eBooks:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Internet for downloading the eBook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Laptop, tablet, Smartphone, eReader (No Kindle)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">eBook download and activation instructions</p>

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
This networking skills training will help you to build a professional reputation and develop a network of connections through the two key methods available to you; face-to-face and online.
You will discover how to effectively combine these two approaches and create a strategy for networking success that will generate your own community and actively grow your personal network. This will result in an improved performance in your approach to networking and consequently provide opportunities and prospects that will increase your business success.
The training provides you with the tools and techniques to both plan a successful, strategic approach to networking and develop your personal communication skills, which will ensure you build effective business relationships.
Course Contents:
Effective Networking Strategies and Techniques – Business Networking Training
Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. You need to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation.
Perhaps you’re looking to improve the networking performance of a management or sales team. Or you want to include networking skills training as part of management and leadership training programmes. Whatever your need, We provide you with a comprehensive networking skills training course to make your life easy.
This business networking training is aimed at helping you develop your business or career. You will help ensure you have the skills, knowledge and techniques to develop a joined-up networking strategy that gets you the outcomes you want.
You will also be encouraged to develop the correct behaviours and attitudes to help build your visibility and credibility through networking so that you develop strong working relationships that last.
Course Topics:
Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off as well as some personal revelations about networking
Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital.
Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development.
Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each.
Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums.
Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages.
Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills.
Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room.
Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional.
Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness.
The Follow Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow up email and a chance to develop their own.
Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target.
This training is highly interactive and includes lots of activities and exercises to stimulate discussion and develop learning opportunities.
Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. You need to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation.
Perhaps you’re looking to improve the networking performance of a management or sales team. Or you want to include networking skills training as part of management and leadership training programmes. Whatever your need, We will provide you with a comprehensive networking skills training course to make your life easy.
Course Feature:
At the end of this business networking skills training, you will be able to:
Develop a successful networking strategy
Maximise their effectiveness with face-to-face and online networking opportunities
Improve their approach, attitude and behaviours when networking
Create a plan for networking that will help them meet their goals
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Business Networking Skills.

Networking Skills

Business & Marketing

Business Networking 1 Day Training in Dunfermline

Master Business Networking in Just 1 Day - Join our Workshop in Dunfermline

Livingston

Business Networking 1 Day Training in Livingston

Master Business Networking in Just 1 Day - Join our Workshop in Livingston

Practical Sales Skills 1 Day Workshop in Livingston

Birmingham

<p><strong>Background</strong></p>
<p>Research suggests that teachers ask between 300 and 400 questions a day. Imagine that &ndash; it comes to roughly 2 questions every minute! That is a lot of questions. But there is something more important than the number of questions we ask, it is why we ask those questions, what type of questions we ask, how we ask those questions and the quality of feedback we give to pupils. When used effectively, questioning is a useful teaching and learning strategy. During this workshop we will discuss how questioning can be used effectively to assess, challenge and stretch pupils progress.</p>
<p>&nbsp;</p>
<p><strong>Who is this course for?</strong></p>
<p>Teachers, trainee teachers, teaching assistanst, learning support assistanst</p>
<p>&nbsp;</p>
<p><strong>What will be covered? </strong></p>
<ul>
<li>our brains and the types of questions we ask</li>
<li>how questions are used in classrooms</li>
<li>practical strategies to make questioning more effective</li>
<li>questioning to assess, stretch and challenge</li>
</ul>

Background
Research suggests that teachers ask between 300 and 400 questions a day. Imagine that – it comes to roughly 2 questions every minute! That is a lot of questions. But there is something more important than the number of questions we ask, it is why we ask those questions, what type of questions we ask, how we ask those questions and the quality of feedback we give to pupils. When used effectively, questioning is a useful teaching and learning strategy. During this workshop we will discuss how questioning can be used effectively to assess, challenge and stretch pupils progress.
 
Who is this course for?
Teachers, trainee teachers, teaching assistanst, learning support assistanst
 
What will be covered? 
our brains and the types of questions we ask
how questions are used in classrooms
practical strategies to make questioning more effective
questioning to assess, stretch and challenge

Marell Consulting Limited

When used effectively, questioning is a useful teaching and learning strategy. During this workshop we will discuss how questioning can be used effectively to assess, challenge and stretch pupils progress.

Effective Questioning

This does not include the cost of travel which will be charged at £0.45 per mile for return travel to your school from our offices in Birmingham. 

Group fee for up to 20 people

Business Networking 1 Day Training in Edinburgh

Master Business Networking in Just 1 Day - Join our Workshop in Edinburgh

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

This training is aimed at helping hiring managers understand the concepts behind delivering a sound recruitment campaign: What are they trying to achieve, why and how?

Course Contents:

Improve the recruitment skills of the managers within your organization to help build effective teams

Recruitment is a crucial factor in the success of any business. All organizations are defined by the employees within it, so ensuring you employ the right staff at the right time is critical to your success. Aside from this, it is important that the people responsible for recruiting within the business are focused on ensuring they follow legislation and best practice to avoid any potential embarrassment or costly litigation.

This course materials will provide you with everything you need to effectively develop the skills of hiring managers within your organization. They will be taken through the full process of recruitment; developing a wide understanding of the requirements of an effective recruitment campaign in order to help them provide a robust approach to recruitment that helps secure the right candidate for the role.

Why is taking this recruitment skills training a good idea?

Well, just imagine if you were better able to:

Present the company as a professional organization that anyone would want to work for.
Consider legislation and best practice to ensure the recruitment process is fair, robust and fit for purpose.
Create a positive work environment through the introduction of employees that have a range of skills and experience.
Provide a fair assessment and selection process that identifies the best candidate and demonstrates evidence.
Improve their behavioral and situational questioning skills to make interview conversations effective.
Simply apply core recruitment skills, for overall organizational success.
Ultimately this training allows you to develop a managers approach to recruitment, making them better able to effectively recruit the right employees for a role and consequently assist the organization in meeting its business targets.
This Recruitment Skills training will help you to develop your recruitment skills and ensure they are able to effectively attract the best employees into the organization. You will learn how to manage the recruitment process from end to end, managing the relationship with the candidate effectively, performing effective assessment and selection with evidence to support it – all while selling the role and organization.

Course Topics:

Aims of a Recruitment Campaign – Defining what we want to achieve from a recruitment campaign. To ensure we identify the best candidate for the role, minimize the time spent on recruiting, while keeping within legislation requirements. This includes a review of the key tasks required throughout a recruitment campaign.

Recruitment as a Manager’s Responsibility – Identifying the challenges, concerns and benefits of being a hiring manager. Looking at how to overcome any issues or fears the manager may have and establishing the key components of an effective recruitment campaign. This includes a review of a to-do list of recruitment responsibilities.

The Law and Best Practice – An overview of the legislation for equality, how this affects recruitment and how to ensure individuals are neither discriminated against or overlooked. Ensuring the recruitment campaign is fair, robust and fit for purpose, catering for all needs and that evidence is maintained at every stage to demonstrate compliance.  Highlighting the difference between best practice and the law.

Defining the Role – Starting the recruitment process off on the right foot by effectively defining the role through the Job Description and Person Specification – setting the basis for making the process fair, robust and fit for purpose. Including our organizational values within this framework.

A Brief History of Interviewing – A review of how recruitment has progressed. Looking at; Recruiting for the ‘right fit’, Competency Based Recruiting and Value Based Interviewing. Exploring the benefits and pitfalls of each and how to ensure we use the right approach.

Making Improvements Without Increasing Workload – Including value related behaviors in the person specification that helps ease the recruitment process and helps improve your ability to select the person with that best suits the role.

Advertising – Attracting Candidates – Creating a good job advert that is tailored to the role and the target audience. Being able to sell the role while being honest and fair.

Assessment and Selection – Establishing the importance of this part of the process while identifying the best type of assessment methods for different roles. Highlighting the importance of gathering evidence throughout assessments.

Telephone Interview – Identifying the benefits of telephone interviews, when to use them and how best to approach the task. Includes a telephone interview template.

The Interview – Determining what you want to get out of an interview. Includes the key components below.

Interview Preparation – The main elements to cover prior to running an interview

The WASP Technique – A clear interview structure, explained in detail

The key elements of an interview  Explaining the Role, Work History etc.

Interview Questions – An understanding of the general questions you should ask, moving on to Structured, Competency based questions that focus on Behavioral and Situational questions. Exploring these with an in-depth activity.

Selling the Opportunity and the Organization – Developing an approach to appealing to the candidate and showing the organization in a good light. Making the candidate want to work for you.

Closing Questions and Parting – Asking vital questions that will determine the deal breakers for the candidate and ensure both you and the candidate leave the interview knowing all the facts.

Capturing the Evidence – Ensuring you have delivered a fair and effective interview by gathering relevant data and including this in your interview notes.

Getting the Most Out of an Interview – An activity that provides participants with the opportunity to test their ability to identify key data from an interview and assess a candidate's suitability for the role. establishing any discrepancies, contradictions or issues during interviews with candidates.

This Recruitment Skills course is interactive and engaging with activities and exercises throughout.

Course Feature:

At the end of this recruitment skills training, you will be able to:

Describe the concepts behind delivering an effective, fair and robust recruitment campaign that is fit for purpose
Define best practice and the legislation surrounding recruitment
Explain the options available when running a campaign
Confidently make independent recruitment decisions
Effectively recruit, assess, filter and place candidates

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Recruitment Skills.

Recruitment Skills 1 Day Workshop in Edinburgh

Loughborough

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			<p>In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.</p>
			<div><i></i> 3 days - 8 Modules</div>
			<div><i></i>  £1,335.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>In this course, you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions. Learn how to start the process up effectively. Learn how to build rapport with their Mentees, deal effectively with potential pitfalls such as dependency and cloning. Use a Socratic style of questioning, use questioning to facilitate change. Coach the softer skills of leadership and EQ and assist the Mentee with career management.</span></h4>
<p> </p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £5,235  Plus VAT</strong></p>
<p> </p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h2><b>Module 1: The Role and Function of the Mentor</b></h2>
<p><b>Overview</b></p>
<p><b>Duration: 90 Minutes</b></p>
<p><b>Objectives:</b></p>
<ul>
<li>Clarify the company's goals and intended benefits of mentoring</li>
<li>Outline the fundamental principles for mentoring</li>
<li>Explore and clarify Mentor's role in more depth</li>
<li>Identify the Mentor's development responsibility</li>
</ul>
<p><b>Learning points</b></p>
<p><b>Knowledge</b></p>
<ol>
<li>Company's goals and intended benefits for mentoring</li>
<li>Key guiding principles</li>
<li>Time and investment required</li>
<li>Differentiation between leader - coach - mentor</li>
<li>The role and responsibilities of a Mentor</li>
</ol>
<p><b>Attitude</b></p>
<ol>
<li>Empowering</li>
<li>Confidence</li>
<li>Value-add</li>
</ol>
<p><b>Skills</b></p>
<ol>
<li>How to create and maintain a developmental environment</li>
<li>How to identify and clarify developmental priorities and objectives</li>
<li>How to promote confidence and self-esteem</li>
<li>How to create developmental opportunities</li>
</ol>
<p> </p>
<h3><b>Module 2: Self-insight and Mastery</b></h3>
<p><b>Overview</b></p>
<p><b>Duration: 180 Minutes</b></p>
<p><b>Objectives:</b></p>
<ul>
<li>Develop Mentor's self-insight and awareness of own interpersonal style and way of relating</li>
<li>Raise Mentor's awareness as to how his/her style impacts on their mentoring role and relationship</li>
<li>Highlight potential pitfalls related to their style</li>
<li>Develop techniques to maximize the effectiveness of their personal style</li>
</ul>
<p><b>Learning points</b></p>
<p><b>Knowledge </b></p>
<ol>
<li>The Map is not the territory</li>
<li>The helping style continuum</li>
<li>Mentoring style/talent</li>
<li>The importance of balance</li>
<li>The Iohari window</li>
<li>Personal development areas</li>
</ol>
<p><b>Attitude</b></p>
<ol>
<li>Continuous growth and development</li>
<li>Everyone has potential to grow and change</li>
<li>Respect for other people's maps</li>
</ol>
<p><b>Skills</b></p>
<ol>
<li>Appropriate usage of helping style</li>
<li>How to minimize mentoring style/talent pitfalls</li>
</ol>
<p> </p>
<h3><b>Module 3: Getting Started</b></h3>
<p><b>Overview</b></p>
<p><b>Duration: 120 Minutes</b></p>
<p><b>Objectives:</b></p>
<ul>
<li>Enable the mentor to prepare effectively for their first meeting</li>
<li>Encourage a partnership approach to mentoring</li>
<li>Enable the mentor to use the Start-up kit for the Mentee effectively</li>
<li>Enable the Mentor to use a mentoring tool-kit appropriately</li>
</ul>
<p><b>Learning points</b></p>
<p><b>Knowledge</b></p>
<ol>
<li>The importance of the first meeting</li>
<li>The importance of preparation</li>
<li>Understanding the contents of the Mentee start-up kit</li>
<li>The contents of the Tool Kit</li>
</ol>
<p><b>Attitude</b></p>
<ol>
<li>Mentoring is about partnering</li>
<li>I can make this work, I know what I am doing</li>
</ol>
<p><b>Skills</b></p>
<ol>
<li>How to use the Mentee Start-up Kit</li>
<li>How to draw up a mentoring agreement</li>
<li>How to draft an agenda for their meetings</li>
</ol>
<p> </p>
<h3><b>Module 4: Foundation Principles of Rapport </b></h3>
<p><b>Overview</b></p>
<p><b>Duration: 140 Minutes</b></p>
<p><b>Objectives:</b></p>
<ul>
<li>Enable the mentor to create rapport with their Mentee</li>
<li>Establish a set of core principles essential to mentoring</li>
</ul>
<p><b>Learning points</b></p>
<p><b>Knowledge</b></p>
<ol>
<li>What is rapport?</li>
<li>Tools to help you built rapport</li>
<li>Essential qualities for rapport</li>
<li>The core foundation principles</li>
</ol>
<p><b>Attitude</b></p>
<ol>
<li>Respect for the other person</li>
<li>People do the nest they can</li>
</ol>
<p><b>Skills</b></p>
<ol>
<li>How to build verbal and no verbal rapport</li>
<li>Use the core principles to enhance the mentoring relationship</li>
</ol>
<p> </p>
<h3><b>Module 5: Transactional Analysis for Mentoring</b></h3>
<p><b>Overview</b></p>
<p><b>Duration: 130 Minutes</b></p>
<p><b>Objectives:</b></p>
<ul>
<li>To enable the Mentor to identify and deal with ego states</li>
<li>To enable the Mentor to identify and deal with psychological positions</li>
<li>To enable the Mentor to identify and deal with scripts and drivers</li>
</ul>
<p><b>Learning points</b></p>
<p><b>Knowledge</b></p>
<ol>
<li>The 3 main ego states</li>
<li>What these ego states manifest as</li>
<li>How the egogram works</li>
<li>The psychological positions people take and how this affects mentoring</li>
<li>The different drivers</li>
</ol>
<p><b>Attitude</b></p>
<ol>
<li>I am OK - You are OK</li>
<li>Its important to understand others</li>
</ol>
<p><b>Skills</b></p>
<ol>
<li>Move in and out of ego states appropriately</li>
<li>How to avoid being hooked into negative transactions</li>
<li>Identifying ego states, psychological positions and drivers in their Mentee</li>
<li>Dealing with the Mentee's ego states, psychological positions and drivers</li>
</ol>
<p> </p>
<h3><b>Module 6: Your Socratic Questioning Role</b></h3>
<p><b>Overview</b></p>
<p><b>Duration: 180 Minutes</b></p>
<p><b>Objectives:</b></p>
<ul>
<li>To enable the Mentor to balance inquiry and advocacy</li>
<li>To enable the mentor to ask powerful questions in their mentoring</li>
</ul>
<p><b>Learning points</b></p>
<p><b>Knowledge</b></p>
<ol>
<li>What do inquiry and advocacy entail</li>
<li>Why to ask questions</li>
<li>Building rapport with questioning</li>
<li>Types of questions</li>
<li>A questioning framework</li>
</ol>
<p><b>Attitude</b></p>
<ol>
<li>I need to ask questions and listen more than I talk</li>
<li>Questions are the most powerful development tool I have</li>
</ol>
<p><b>Skills</b></p>
<ol>
<li>Balancing inquiry and advocacy</li>
<li>How to ask questions effectively</li>
<li>Asking the 'right' questions at the right time</li>
</ol>
<p> </p>
<h3><b>Module 7: Questioning to Facilitate Change</b></h3>
<p><b>Overview</b></p>
<p><b>Duration: 60 Minutes</b></p>
<p><b>Objectives:</b></p>
<ul>
<li>To identify the key communication filters the Mentee may have in place</li>
<li>To enable the Mentor to use questions to challenge mindsets and deal with filters</li>
</ul>
<p><b>Learning points</b></p>
<p><b>Knowledge</b></p>
<ol>
<li>A communication model</li>
<li>Common filters</li>
<li>Language patterns to challenge</li>
</ol>
<p><b>Attitude</b></p>
<ol>
<li>Communication patterns can impose limits on us</li>
<li>Clarity of language and thought is essential to growth</li>
</ol>
<p><b>Skills</b></p>
<ol>
<li>Identify when filters are being used negatively</li>
<li>Questioning to deal with filters</li>
</ol>
<p> </p>
<h3><b>Module 8: Coaching the Softer Skills </b></h3>
<p><b>Overview</b></p>
<p><b>Duration: 120 Minutes</b></p>
<p><b>Objectives:</b></p>
<ul>
<li>To understand coaching in the context of mentoring</li>
<li>To build skills in coaching the softer skills the Mentee may require</li>
</ul>
<p><b>Learning points</b></p>
<p><b>Knowledge</b></p>
<ol>
<li>The coaching discussion continuum</li>
<li>Coaching behavioural framework</li>
<li>Types of difficult situations</li>
</ol>
<p><b>Attitude</b></p>
<ol>
<li>Coaching is not telling</li>
<li>Feedback is the food of champions</li>
</ol>
<p><b>Skills</b></p>
<ol>
<li>Conduct a coaching discussion</li>
<li>Handle difficult discussions  </li>
</ol>
<p></p>

In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.
3 days - 8 Modules £1,335.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

In this course, you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions. Learn how to start the process up effectively. Learn how to build rapport with their Mentees, deal effectively with potential pitfalls such as dependency and cloning. Use a Socratic style of questioning, use questioning to facilitate change. Coach the softer skills of leadership and EQ and assist the Mentee with career management.
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £5,235 Plus VAT
 

Modules/Lessons

Module 1: The Role and Function of the Mentor
Overview
Duration: 90 Minutes
Objectives:
Clarify the company's goals and intended benefits of mentoring
Outline the fundamental principles for mentoring
Explore and clarify Mentor's role in more depth
Identify the Mentor's development responsibility
Learning points
Knowledge
Company's goals and intended benefits for mentoring
Key guiding principles
Time and investment required
Differentiation between leader - coach - mentor
The role and responsibilities of a Mentor
Attitude
Empowering
Confidence
Value-add
Skills
How to create and maintain a developmental environment
How to identify and clarify developmental priorities and objectives
How to promote confidence and self-esteem
How to create developmental opportunities
 
Module 2: Self-insight and Mastery
Overview
Duration: 180 Minutes
Objectives:
Develop Mentor's self-insight and awareness of own interpersonal style and way of relating
Raise Mentor's awareness as to how his/her style impacts on their mentoring role and relationship
Highlight potential pitfalls related to their style
Develop techniques to maximize the effectiveness of their personal style
Learning points
Knowledge 
The Map is not the territory
The helping style continuum
Mentoring style/talent
The importance of balance
The Iohari window
Personal development areas
Attitude
Continuous growth and development
Everyone has potential to grow and change
Respect for other people's maps
Skills
Appropriate usage of helping style
How to minimize mentoring style/talent pitfalls
 
Module 3: Getting Started
Overview
Duration: 120 Minutes
Objectives:
Enable the mentor to prepare effectively for their first meeting
Encourage a partnership approach to mentoring
Enable the mentor to use the Start-up kit for the Mentee effectively
Enable the Mentor to use a mentoring tool-kit appropriately
Learning points
Knowledge
The importance of the first meeting
The importance of preparation
Understanding the contents of the Mentee start-up kit
The contents of the Tool Kit
Attitude
Mentoring is about partnering
I can make this work, I know what I am doing
Skills
How to use the Mentee Start-up Kit
How to draw up a mentoring agreement
How to draft an agenda for their meetings
 
Module 4: Foundation Principles of Rapport 
Overview
Duration: 140 Minutes
Objectives:
Enable the mentor to create rapport with their Mentee
Establish a set of core principles essential to mentoring
Learning points
Knowledge
What is rapport?
Tools to help you built rapport
Essential qualities for rapport
The core foundation principles
Attitude
Respect for the other person
People do the nest they can
Skills
How to build verbal and no verbal rapport
Use the core principles to enhance the mentoring relationship
 
Module 5: Transactional Analysis for Mentoring
Overview
Duration: 130 Minutes
Objectives:
To enable the Mentor to identify and deal with ego states
To enable the Mentor to identify and deal with psychological positions
To enable the Mentor to identify and deal with scripts and drivers
Learning points
Knowledge
The 3 main ego states
What these ego states manifest as
How the egogram works
The psychological positions people take and how this affects mentoring
The different drivers
Attitude
I am OK - You are OK
Its important to understand others
Skills
Move in and out of ego states appropriately
How to avoid being hooked into negative transactions
Identifying ego states, psychological positions and drivers in their Mentee
Dealing with the Mentee's ego states, psychological positions and drivers
 
Module 6: Your Socratic Questioning Role
Overview
Duration: 180 Minutes
Objectives:
To enable the Mentor to balance inquiry and advocacy
To enable the mentor to ask powerful questions in their mentoring
Learning points
Knowledge
What do inquiry and advocacy entail
Why to ask questions
Building rapport with questioning
Types of questions
A questioning framework
Attitude
I need to ask questions and listen more than I talk
Questions are the most powerful development tool I have
Skills
Balancing inquiry and advocacy
How to ask questions effectively
Asking the 'right' questions at the right time
 
Module 7: Questioning to Facilitate Change
Overview
Duration: 60 Minutes
Objectives:
To identify the key communication filters the Mentee may have in place
To enable the Mentor to use questions to challenge mindsets and deal with filters
Learning points
Knowledge
A communication model
Common filters
Language patterns to challenge
Attitude
Communication patterns can impose limits on us
Clarity of language and thought is essential to growth
Skills
Identify when filters are being used negatively
Questioning to deal with filters
 
Module 8: Coaching the Softer Skills 
Overview
Duration: 120 Minutes
Objectives:
To understand coaching in the context of mentoring
To build skills in coaching the softer skills the Mentee may require
Learning points
Knowledge
The coaching discussion continuum
Coaching behavioural framework
Types of difficult situations
Attitude
Coaching is not telling
Feedback is the food of champions
Skills
Conduct a coaching discussion
Handle difficult discussions


Mpi Learning - Professional Learning And Development Provider

In this course you will understand what mentoring is about, understand your roles in the process. Gain self-insight into your own interpersonal style and way of relating to others that may affect mentoring interactions.

The Magic of Mentoring

General Admission

Recruitment Skills 1 Day Workshop in Dunfermline

Recruitment Skills 1 Day Workshop in Livingston

<div>
	<h3><strong>Description</strong></h3>
<p><span>Learn the necessary skills for becoming an excellent orator with the <strong>Communication Course: Questioning and Listening</strong> course.</span></p>
<p><span>Communication plays a vital part in every sphere of your life. Whether you need a pass a job interview or need to request something from a person, appropriate language use is a must. The course is designed to enhance your communication skills.  The course starts by explaining the term 'questioning' and explains the reasons for asking a question. As the course lesson proceeds, you will understand the main body language cues, and signs while questioning. The role of emotional intelligence and the use of body languages at the time of questioning will also be discussed in the course. </span></p>
<p><span>Apart from these, the course illustrates 12 different types of questions along with the pros and cons, examples, and interpersonal implications of these questions. The active listening skills and the strategies of becoming a sound listener will also be explored in the course. Upon completion, you will able to respond appropriately to possible questions.</span></p>
<h3><b>Assessment:</b></h3>
<p>This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work.</p>
<h3><strong>Certification:</strong></h3>
<p>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</p>
<h3><b>Who is this Course for?</b></h3>
<p><strong>Communication Course: Questioning and Listening</strong> is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic background.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Communication Course: Questioning and Listening</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Introduction to The Ultimate Guide to Questioning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Introduction</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> The Fundamentals - What &amp; Why</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is questioning?</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What can questions do?</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why do we ask questions?</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Active listening</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Are you listening?</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Active Listening Exercise</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Body language</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Body language</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">The 12 Different Types of Questions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to the 12 question types</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Closed questions</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tag or tail questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Open questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Imagine questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Funnel questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Probing questions</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recall &amp; process questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Socratic questions - 6 types</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leading Questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loaded questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Rhetorical questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Empathetic questions</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">How can people respond to questions?</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>8 possible question responses</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Summary</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Summary of Ultimate Guide To Questioning</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assessment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Communication Course: Questioning and Listening</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Description
Learn the necessary skills for becoming an excellent orator with the Communication Course: Questioning and Listening course.
Communication plays a vital part in every sphere of your life. Whether you need a pass a job interview or need to request something from a person, appropriate language use is a must. The course is designed to enhance your communication skills. The course starts by explaining the term 'questioning' and explains the reasons for asking a question. As the course lesson proceeds, you will understand the main body language cues, and signs while questioning. The role of emotional intelligence and the use of body languages at the time of questioning will also be discussed in the course. 
Apart from these, the course illustrates 12 different types of questions along with the pros and cons, examples, and interpersonal implications of these questions. The active listening skills and the strategies of becoming a sound listener will also be explored in the course. Upon completion, you will able to respond appropriately to possible questions.
Assessment:
This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work.
Certification:
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
Communication Course: Questioning and Listening is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Requirements
Our Communication Course: Questioning and Listening is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
Introduction to The Ultimate Guide to Questioning			
	Course Introduction	FREE	00:05:00
The Fundamentals - What & Why			
	What is questioning?		00:02:00
	What can questions do?		00:10:00
	Why do we ask questions?		00:04:00
Active listening			
	Are you listening?		00:09:00
	Active Listening Exercise		00:09:00
Body language			
	Body language		00:13:00
The 12 Different Types of Questions			
	Introduction to the 12 question types		00:03:00
	Closed questions		00:03:00
	Tag or tail questions		00:02:00
	Open questions		00:02:00
	Imagine questions		00:02:00
	Funnel questions		00:02:00
	Probing questions		00:06:00
	Recall & process questions		00:02:00
	Socratic questions - 6 types		00:04:00
	Leading Questions		00:02:00
	Loaded questions		00:02:00
	Rhetorical questions		00:02:00
	Empathetic questions		00:03:00
How can people respond to questions?			
	8 possible question responses		00:06:00
Summary			
	Summary of Ultimate Guide To Questioning		00:04:00
Assessment			
	Assignment - Communication Course: Questioning and Listening		00:00:00
Order Your Certificate and Transcript			
	Order Your Certificates and Transcripts		00:00:00

John Academy

Listening Skills

Online Course Marketing

Business Communication Skills

Listening & Speaking

Professional Skills Course (PSC)

Interviewing Skills

Communication Course: Questioning and Listening

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p><span>Listening is a conscious activity which requires attention. Rather than waiting to speak, you need to listen attentively to fully understand the other person. Remember, there is no point in asking a question if you do not intend to listen carefully to the answer!</span></p>
<p><span>The Communication: The Ultimate Guide to Questioning &amp; Listening is designed to help you think about how you communicate verbally. The course includes information on the processes involved and the steps you can take to help ensure that verbal or spoken messages are received as intended. Through this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognize and respond to both positive and negative question responses.</span></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<h3><strong>What you'll learn</strong></h3>
<ul>
<li><span>Answer - 'what is questioning?'</span></li>
<li>Understands and can apply what questions can do</li>
<li>Unpick why we ask questions</li>
<li><span>Examine what active listening is</span></li>
<li><span>Undertake an active listening exercise</span></li>
<li><span>Appreciate the role of body language</span></li>
<li><span>Recognize the main body language cues and signs as they relate to questions &amp; answers</span></li>
<li><span>Use, understand and appreciate 12 question types</span></li>
<li><span>recognize, appreciate and use 12 different types of questions - including; the pros and cons, examples and interpersonal implications</span></li>
<li><span>Appreciate and respond appropriately to possible question responses</span></li>
<li><span>Appreciate the role of emotional intelligence</span></li>
<li><span>Download a series of 'Top Ten Questions'</span></li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div>
<h3><strong>Requirements</strong></h3>
</div>
<div>
<div>
<div>
<div>
<div>
<ul>
<li>Some method of jotting down thoughts, notes and quiz answers</li>
<li>The 8th question type video (Socratic) has a supporting document</li>
</ul>
</div>
</div>
</div>
</div>
</div><table>				<tbody><tr>
					<td colspan="4">Introduction to The Ultimate Guide to Questioning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Introduction</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">The Fundamentals - What &amp; Why</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is questioning?</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What can questions do?</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why do we ask questions?</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Active listening</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Are you listening?</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Active Listening Exercise</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Body language</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Body language</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">The 12 Different Types of Questions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to the 12 question types</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Closed questions</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tag or tail questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Open questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Imagine questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Funnel questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Probing questions</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recall &amp; process questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Socratic questions - 6 types</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leading Questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loaded questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Rhetorical questions</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Empathetic questions</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">How can people respond to questions?</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>8 possible question responses</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Summary</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Summary of Ultimate Guide To Questioning</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Course Certification</td>
				</tr>
				</tbody></table>

Listening is a conscious activity which requires attention. Rather than waiting to speak, you need to listen attentively to fully understand the other person. Remember, there is no point in asking a question if you do not intend to listen carefully to the answer!
The Communication: The Ultimate Guide to Questioning & Listening is designed to help you think about how you communicate verbally. The course includes information on the processes involved and the steps you can take to help ensure that verbal or spoken messages are received as intended. Through this course you will learn, examine and be able to apply; what questions are, what they can do and why we ask them. As well as examining and practicing active listening and common body language cues. In additional you will be able to recognize and respond to both positive and negative question responses.
What you'll learn
Answer - 'what is questioning?'
Understands and can apply what questions can do
Unpick why we ask questions
Examine what active listening is
Undertake an active listening exercise
Appreciate the role of body language
Recognize the main body language cues and signs as they relate to questions & answers
Use, understand and appreciate 12 question types
recognize, appreciate and use 12 different types of questions - including; the pros and cons, examples and interpersonal implications
Appreciate and respond appropriately to possible question responses
Appreciate the role of emotional intelligence
Download a series of 'Top Ten Questions'
Requirements
Some method of jotting down thoughts, notes and quiz answers
The 8th question type video (Socratic) has a supporting document
Introduction to The Ultimate Guide to Questioning			
	Course Introduction	FREE	00:05:00
The Fundamentals - What & Why			
	What is questioning?		00:02:00
	What can questions do?		00:10:00
	Why do we ask questions?		00:04:00
Active listening			
	Are you listening?		00:09:00
	Active Listening Exercise		00:09:00
Body language			
	Body language		00:13:00
The 12 Different Types of Questions			
	Introduction to the 12 question types		00:03:00
	Closed questions		00:03:00
	Tag or tail questions		00:02:00
	Open questions		00:02:00
	Imagine questions		00:02:00
	Funnel questions		00:02:00
	Probing questions		00:06:00
	Recall & process questions		00:02:00
	Socratic questions - 6 types		00:04:00
	Leading Questions		00:02:00
	Loaded questions		00:02:00
	Rhetorical questions		00:01:00
	Empathetic questions		00:03:00
How can people respond to questions?			
	8 possible question responses		00:06:00
Summary			
	Summary of Ultimate Guide To Questioning		00:04:00
Course Certification			

iStudy UK

Active Listening

Study Skills

Communication: The Ultimate Guide to Questioning & Listening

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						<div>
							<div>
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			<div>
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				<p><span>Register on the Communication: The Ultimate Guide to Questioning &amp; Listening today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.</span></p><p><span>The Communication: The Ultimate Guide to Questioning &amp; Listening course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p><h5><b>What You Get With The Communication: The Ultimate Guide to Questioning &amp; Listening course</b></h5><ul><li><span>Receive a e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
						</div>
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			<h2>Course Design</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
						</div>
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			<h2>Certification</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Who Is This Course For:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
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			<h2>Requirements:</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The online training is open to all students and has no formal entry requirements. To study the Communication: The Ultimate Guide to Questioning &amp; Listening course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
						</div>
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		</section>
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					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Introduction to The Ultimate Guide to Questioning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Introduction</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">The Fundamentals - What &amp; Why</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is questioning?</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What can questions do?</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why do we ask questions?</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Active listening</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Are you listening?</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Active Listening Exercise</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Body language</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Body language</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">The 12 Different Types of Questions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to the 12 question types</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Closed questions</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Tag or tail questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Open questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Imagine questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Funnel questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Probing questions</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recall &amp; process questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Socratic questions - 6 types</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leading Questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Loaded questions</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Rhetorical questions</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Empathetic questions</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">How can people respond to questions?</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>8 possible question responses</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Summary</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Summary of Ultimate Guide To Questioning</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Register on the Communication: The Ultimate Guide to Questioning & Listening today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.
The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.
Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.
The Communication: The Ultimate Guide to Questioning & Listening course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.
The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!
What You Get With The Communication: The Ultimate Guide to Questioning & Listening course
Receive a e-certificate upon successful completion of the course
Get taught by experienced, professional instructors
Study at a time and pace that suits your learning style
Get instant feedback on assessments
24/7 help and advice via email or live chat
Get full tutor support on weekdays (Monday to Friday)
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Video lessons
Online study materials
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Who Is This Course For:
The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.
Requirements:
The online training is open to all students and has no formal entry requirements. To study the Communication: The Ultimate Guide to Questioning & Listening course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.
Course Content
Introduction to The Ultimate Guide to Questioning			
	Course Introduction		00:05:00
The Fundamentals - What & Why			
	What is questioning?		00:02:00
	What can questions do?		00:10:00
	Why do we ask questions?		00:04:00
Active listening			
	Are you listening?		00:09:00
	Active Listening Exercise		00:09:00
Body language			
	Body language		00:13:00
The 12 Different Types of Questions			
	Introduction to the 12 question types		00:03:00
	Closed questions		00:03:00
	Tag or tail questions		00:02:00
	Open questions		00:02:00
	Imagine questions		00:02:00
	Funnel questions		00:02:00
	Probing questions		00:06:00
	Recall & process questions		00:02:00
	Socratic questions - 6 types		00:04:00
	Leading Questions		00:02:00
	Loaded questions		00:02:00
	Rhetorical questions		00:01:00
	Empathetic questions		00:03:00
How can people respond to questions?			
	8 possible question responses		00:06:00
Summary			
	Summary of Ultimate Guide To Questioning		00:04:00
Frequently Asked Questions
Are there any prerequisites for taking the course?
 There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. 
Can I access the course at any time, or is there a set schedule?
 You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. 
How long will I have access to the course?
 For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. 
Is there a certificate of completion provided after completing the course?
 Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. 
Can I switch courses or get a refund if I'm not satisfied with the course?
 We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. 
How do I track my progress in the course?
 Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. 
What if I have technical issues or difficulties with the course?
 If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution. 

Janets

Online Course Creation

Trainers Course

Teaching Online

<p style="font-size: 16px; color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color:#FF0000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STOP Press: New Website promotion: RRP &pound;69, Offer price just &pound;12.99!</strong>
<br fr-original-style="" style="box-sizing: border-box;"> (Limited period only.)</p>

<p style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">As with all ZandaX courses, you can return to re-run, review and revise as often as you like!</em></strong><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">(12 month unlimited single user license)</em></p><p style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After taking this course, you&#39;ll be able to:</p>
<li fr-original-style="" style="box-sizing: border-box;">Ask the right questions to discover what people think
</li>
<li fr-original-style="" style="box-sizing: border-box;">Use the Funnel to direct conversations to a satisfactory end point
</li>
<li fr-original-style="" style="box-sizing: border-box;">Apply the Five Levels of Listening to how you listen to others
</li>
<li fr-original-style="" style="box-sizing: border-box;">Listen actively during every conversation that&#39;s important to you
</li>
<li fr-original-style="" style="box-sizing: border-box;">Understand the basics of face-to-face communication
</li>
<li fr-original-style="" style="box-sizing: border-box;">Start off right when meeting people in person
</li>
<li fr-original-style="" style="box-sizing: border-box;">Set your own rules for success - and stick to them

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">


<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn the Core Skills That Will Supercharge Your Communication</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our Questioning, Listening and Face-to-Face Communication course has been developed for anyone who wants to improve their core communication skills. And the skills we cover here are probably the most important you&#39;ll ever need.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will enable you to communicate clearly, confidently and effectively.</p>


<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Target Audience:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
Anyone who wants to improve the core communication skills of questioning, listening and face to face communication, whether for themselves or for their staff, and for situations that cover work, home and friends.
</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-Course Requirements</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to improve the communication skills that everyone needs!
</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career Path:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Just think:</strong> how will you benefit when you know how to ask questions effectively, employ active listening and communicate effectively face-to-face?</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how to get so much more from your communications when you employ the skills and knowledge we present in this course.</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline:</strong></p>

</li>
<li fr-original-style="" style="box-sizing: border-box;"> Course Introduction &amp; Workbook Download
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Verbal Skills and Asking Questions
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Open and Closed Questions
</li>
<li fr-original-style="" style="box-sizing: border-box;"> The Five Levels of Listening
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Active Listening
</li>
<li fr-original-style="" style="box-sizing: border-box;"> About Face-to-Face Communication
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Starting Off Right
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Rules for Success
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Key Takeaways
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Module Test
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Course Wrap Up
</li>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[NOTE: An interactive workbook is provided to support your learning]</p>

STOP Press: New Website promotion: RRP £69, Offer price just £12.99!

 (Limited period only.)
As with all ZandaX courses, you can return to re-run, review and revise as often as you like!
(12 month unlimited single user license)
Course Objectives:
After taking this course, you'll be able to:
Ask the right questions to discover what people think
Use the Funnel to direct conversations to a satisfactory end point
Apply the Five Levels of Listening to how you listen to others
Listen actively during every conversation that's important to you
Understand the basics of face-to-face communication
Start off right when meeting people in person
Set your own rules for success - and stick to them  Learn the Core Skills That Will Supercharge Your Communication Our Questioning, Listening and Face-to-Face Communication course has been developed for anyone who wants to improve their core communication skills. And the skills we cover here are probably the most important you'll ever need. This course will enable you to communicate clearly, confidently and effectively.  Target Audience: 
Anyone who wants to improve the core communication skills of questioning, listening and face to face communication, whether for themselves or for their staff, and for situations that cover work, home and friends.
  Pre-Course Requirements 
All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to improve the communication skills that everyone needs!
  Career Path: Just think: how will you benefit when you know how to ask questions effectively, employ active listening and communicate effectively face-to-face? Learn how to get so much more from your communications when you employ the skills and knowledge we present in this course.  Course Outline:
Course Introduction & Workbook Download
Verbal Skills and Asking Questions
Open and Closed Questions
The Five Levels of Listening
Active Listening
About Face-to-Face Communication
Starting Off Right
Rules for Success
Key Takeaways
Module Test
Course Wrap Up
[NOTE: An interactive workbook is provided to support your learning]

ZandaX

Meeting Skills

Learn the vital core skills of questioning and listening skills, and face-to-face communication.
Includes Verbal Skills & Asking Questions, Open & Closed Questions, The Funnel, Active Listening, Face‐to‐Face Communication, Rules for Success

Questioning, Listening & Face-to Face Communication

<p>Understand the pull and push energy that are two forms of interpersonal power. Questions gain their power from pull energy, directing others to move with you. Understand when and how to use open-ended and close-ended questions. We will show you how to help buyers make decisions by taking a storyline approach using STeR questions.</p><h3>Learning Objectives</h3><p>Explain the persuasive power of questions, Implement two essential questioning techniques, Describe the benefits of STÄR questions that steer conversations to win-win outcomes</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Understand the pull and push energy that are two forms of interpersonal power. Questions gain their power from pull energy, directing others to move with you. Understand when and how to use open-ended and close-ended questions. We will show you how to help buyers make decisions by taking a storyline approach using STeR questions.
Learning Objectives
Explain the persuasive power of questions, Implement two essential questioning techniques, Describe the benefits of STÄR questions that steer conversations to win-win outcomes
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Chart Learning Solutions

Questioning Skills: Introduction to STÄR Questions

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">This short workshop introduces delegates to a new way of experiencing the learner review process, making it meaningful for the learner, employer and assessor.</em></strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The workshop will<br fr-original-style="" style="box-sizing: border-box;"></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Explore the value of a meaningful review for learners&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Identify how to use intrinsic motivation to drive learners&#39; progress and engagement</li><li fr-original-style="" style="box-sizing: border-box;">Identify the value of the reflection process and how to use this in the review narrative &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Explore questioning techniques </li><li fr-original-style="" style="box-sizing: border-box;">Provide a new perspective on the review process</li></ul>

Learner Reviews can often be viewed as a laborious admin task, where we need to tick boxes for funding purposes. 

We will help you to find the value in the review process - how you can use it to motivate your learners, engage your employers, achieve the progress and success that we are aiming for!

This 2.5 hour workshop will: 

● Explore the value of a meaningful review for learners 

● Identify how to use intrinsic motivation to drive learners progress and engagement 

● Identify the value of the reflection process and how to use it in the review narrative 

● Explore questioning techniques
 
● Provide a new perspective on the review process 

Join us to be inspired by reviews! 

Panda Education and Training Ltd

Assessor Training

How to do a review of progress with a learner

Learner Reviews: They're not just a paper-based exercise

<p style="font-size: 16px; color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color:#FF0000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STOP Press: New Website promotion: RRP &pound;149, Offer price just &pound;24.99!</strong>
<br fr-original-style="" style="box-sizing: border-box;"> (Limited period only.)</p>

<p style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">As with all ZandaX courses, you can return to re-run, review and revise as often as you like!</em></strong><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">(12 month unlimited single user license)</em></p><p style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This is a ZandaX Master Class</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It contains the full content of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">four courses</strong>:</p>
<li fr-original-style="" style="box-sizing: border-box;">The Nature of Good Communication</li>
<li fr-original-style="" style="box-sizing: border-box;">Questioning, Listening and Face-to Face Communication</li>
<li fr-original-style="" style="box-sizing: border-box;">Telephone, Writing &amp; the Basics of Social Media</li>
<li fr-original-style="" style="box-sizing: border-box;">Fixing Your Communication</li>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">... at a serious discount to their combined price!</p>


<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After taking this course, you&#39;ll be able to:</p>
<li fr-original-style="" style="box-sizing: border-box;">Understand what makes good communication.</li>
<li fr-original-style="" style="box-sizing: border-box;">Use questioning and listening skills, and communicate face-to-face.</li>
<li fr-original-style="" style="box-sizing: border-box;">Use the telephone, and written communication, to get results.</li>
<li fr-original-style="" style="box-sizing: border-box;">Fix communication problems and get better outcomes.</li>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Great Communication is Your Sure-Fire Route to Success!</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Good communication skills provide the most direct route to success in every area of our lives.
<br fr-original-style="" style="box-sizing: border-box;"> But they&#39;re the skills that many of us neglect the most!</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&#39;s because we&#39;re constantly communicating, and can ignore our bad habits and assume that we do it well.
<br fr-original-style="" style="box-sizing: border-box;"> But we often don&#39;t!</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"> In this Master Class, we combine all four of our communication skills courses so you get the widest range of lessons to improve your skills.</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Target Audience:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective, whether at work, home or with friends.
</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-Course Requirements</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to learn about communication -- and do it better!
</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career Path:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Just think:</strong> how will your life benefit if you are not distracted by the problems caused when things aren&#39;t clear, or when communication goes wrong?</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how to set yourself up for success by understanding how communication works, how to get the most from each medium, and how to change your own approach to be the best you can!</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline:</strong></p>

<li fr-original-style="" style="box-sizing: border-box;"> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Introduction &amp; Workbook Download</strong>
</li>
<li fr-original-style="" style="box-sizing: border-box;"> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Nature of Good Communication</strong>
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Good Communication: the Basics
</li>
<li fr-original-style="" style="box-sizing: border-box;"> The Rules of Communication
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Your Communication Style
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Interaction &amp; Your Self Image
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Clarifying Opinions &amp; Objectives
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Your Preconceptions &amp; Prejudices
</li><li fr-original-style="" style="box-sizing: border-box;">Key Takeaways</li><li fr-original-style="" style="box-sizing: border-box;">Module Test</li>
<li fr-original-style="" style="box-sizing: border-box;"> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Questioning, Listening and Face-to-Face Communication</strong>
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Verbal Skills and Asking Questions
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Open and Closed Questions
</li>
<li fr-original-style="" style="box-sizing: border-box;"> The Five Levels of Listening
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Active Listening
</li>
<li fr-original-style="" style="box-sizing: border-box;"> About Face-to-Face Communication
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Starting Off Right
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Rules for Success
</li><li fr-original-style="" style="box-sizing: border-box;">Key Takeaways</li><li fr-original-style="" style="box-sizing: border-box;">Module Test</li>
<li fr-original-style="" style="box-sizing: border-box;"> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Telephone, Writing &amp; the Basics of Social Media</strong>
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Telephone Communication: Good &amp; Bad
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Better Telephone Communication
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Overcoming Challenges on the Phone
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Using the Right Words in Your Writing
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Writing Structure and Quick Tips
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Writing for Maximum Effect
</li><li fr-original-style="" style="box-sizing: border-box;">Key Takeaways</li><li fr-original-style="" style="box-sizing: border-box;">Module Test</li>
<li fr-original-style="" style="box-sizing: border-box;"> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Fixing Your Communication</strong>
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Identifying Problems and Overcoming Barriers
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Dealing With Opposition and Conflict
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Delivering Difficult Messages
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Using Assertiveness and Intimidation
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Where and When to Communicate
</li>
<li fr-original-style="" style="box-sizing: border-box;"> 5 Best Practices for Communicating Effectively
</li><li fr-original-style="" style="box-sizing: border-box;">Key Takeaways</li><li fr-original-style="" style="box-sizing: border-box;">Module Test</li>
<li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Wrap Up</strong>
</li>
[NOTE: An interactive workbook is provided to support your learning]

STOP Press: New Website promotion: RRP £149, Offer price just £24.99!

 (Limited period only.)
As with all ZandaX courses, you can return to re-run, review and revise as often as you like!
(12 month unlimited single user license)
This is a ZandaX Master Class
It contains the full content of four courses:
The Nature of Good Communication
Questioning, Listening and Face-to Face Communication
Telephone, Writing & the Basics of Social Media
Fixing Your Communication
... at a serious discount to their combined price!
Course Objectives:
After taking this course, you'll be able to:
Understand what makes good communication.
Use questioning and listening skills, and communicate face-to-face.
Use the telephone, and written communication, to get results.
Fix communication problems and get better outcomes.



Great Communication is Your Sure-Fire Route to Success!
Good communication skills provide the most direct route to success in every area of our lives.

 But they're the skills that many of us neglect the most!
That's because we're constantly communicating, and can ignore our bad habits and assume that we do it well.

 But we often don't!
 In this Master Class, we combine all four of our communication skills courses so you get the widest range of lessons to improve your skills.



Target Audience:

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective, whether at work, home or with friends.




Pre-Course Requirements

All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to learn about communication -- and do it better!




Career Path:
Just think: how will your life benefit if you are not distracted by the problems caused when things aren't clear, or when communication goes wrong?
Learn how to set yourself up for success by understanding how communication works, how to get the most from each medium, and how to change your own approach to be the best you can!



Course Outline:
Course Introduction & Workbook Download
The Nature of Good Communication
Good Communication: the Basics
The Rules of Communication
Your Communication Style
Interaction & Your Self Image
Clarifying Opinions & Objectives
Your Preconceptions & Prejudices
Key Takeaways
Module Test
Questioning, Listening and Face-to-Face Communication
Verbal Skills and Asking Questions
Open and Closed Questions
The Five Levels of Listening
Active Listening
About Face-to-Face Communication
Starting Off Right
Rules for Success
Key Takeaways
Module Test
Telephone, Writing & the Basics of Social Media
Telephone Communication: Good & Bad
Better Telephone Communication
Overcoming Challenges on the Phone
Using the Right Words in Your Writing
Writing Structure and Quick Tips
Writing for Maximum Effect
Key Takeaways
Module Test
Fixing Your Communication
Identifying Problems and Overcoming Barriers
Dealing With Opposition and Conflict
Delivering Difficult Messages
Using Assertiveness and Intimidation
Where and When to Communicate
5 Best Practices for Communicating Effectively
Key Takeaways
Module Test
Course Wrap Up
[NOTE: An interactive workbook is provided to support your learning]

Learn how to improve your communications, boost your effectiveness -- and enhance your relationships!
Includes Good Communication, Questioning & Listening, Face-to Face, Telephone, Writing and Fixing Communication.

Effective Communication Skills 4-in-1 Master Class

Southampton

<p style="color: rgb(51, 51, 51); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);">Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we&rsquo;ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence. The course includes:</p><ul style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><li fr-original-style="" style="box-sizing: border-box;">Changing your mindset</li><li fr-original-style="" style="box-sizing: border-box;">Unconscious bias</li><li fr-original-style="" style="box-sizing: border-box;">Emotional Intelligence</li><li fr-original-style="" style="box-sizing: border-box;">Planning (not scripting)</li><li fr-original-style="" style="box-sizing: border-box;">Monologue vs dialogue</li><li fr-original-style="" style="box-sizing: border-box;">Questioning skills</li><li fr-original-style="" style="box-sizing: border-box;">Listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Solution- finding</li></ul>

Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we’ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence. The course includes:
Changing your mindset
Unconscious bias
Emotional Intelligence
Planning (not scripting)
Monologue vs dialogue
Questioning skills
Listening skills
Solution- finding

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