• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

269 Courses in Coventry

Emotional intelligence 1 Day Training in Hinckley

By Mangates

Emotional Intelligence 1 Day Training in Hinckley

Emotional intelligence 1 Day Training in Hinckley
Delivered In-Person + more
£595 to £795

Report Writing 1 Day Training in Hinckley

By Mangates

Report Writing 1 Day Training in Hinckley

Report Writing 1 Day Training in Hinckley
Delivered In-Person + more
£595 to £795

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Solihull

By Mangates

Anger Management 1 Day Training in Solihull

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Solihull
Delivered In-Person + more
£595 to £795

Time Management 1 Day Training in Solihull

By Mangates

Time Management 1 Day Training in Solihull

Time Management 1 Day Training in Solihull
Delivered In-Person + more
£595 to £795

Report Writing 1 Day Training in Solihull

By Mangates

Report Writing 1 Day Training in Solihull

Report Writing 1 Day Training in Solihull
Delivered In-Person + more
£595 to £795

The Ultimate Guide to Event Planning - 1 Day Workshop in Solihull

By Mangates

Event Planning 1 Day Training in Solihull

The Ultimate Guide to Event Planning - 1 Day Workshop in Solihull
Delivered In-Person + more
£595 to £795

Emotional intelligence 1 Day Training in Solihull

By Mangates

Emotional Intelligence 1 Day Training in Solihull

Emotional intelligence 1 Day Training in Solihull
Delivered In-Person + more
£595 to £795

Building Better Careers with Soft Skills: 1-Day Workshop in Hinckley

By Mangates

10 Soft Skills You Need 1 Day Training in Hinckley

Building Better Careers with Soft Skills: 1-Day Workshop in Hinckley
Delivered In-Person + more
£595 to £795

All You Need to Know About Complaints Handling and Managing Difficult Clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All You Need to Know About Complaints Handling and Managing Difficult Clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Dealing with Difficult Situations with Confidence

By Dickson Training Ltd

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

Dealing with Difficult Situations with Confidence
Delivered In-Person in Bardsey + 3 more or UK WideFlexible Dates
Price on Enquiry
1...56789...27