Train-The-Trainer 1 Day Training in Wakefield
This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.
In the modern work environment, managers and leaders must treat all colleagues with respect, including those who are challenging. Understanding the causes of difficult behaviour and being self-aware are crucial for creating a fair and inclusive workplace. This training session equips participants with the knowledge and communication tools to manage and overcome difficult behaviours effectively. This course is available to book for delivery in-house for your organisation and people exclusively, for either a half or full days training workshop. Prices are dependent on size of group ranging from a minimum of 4 to a maximum of 12 delegates. If you have a smaller number of delegates the Puritas 1:1 Leadership Coaching Programme is recommended.
Recruitment Skills 1 Day Workshop in Leeds
Recruitment Skills 1 Day Workshop in Wakefield
Difficult Conversations
Customer Service Essentials 1 Day Training in Leeds
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.