- Professional Development
- Medicine & Nursing
- Arts & Crafts
- Health & Wellbeing
- Personal Development
Limited Time Offer is Active, Save Now: £401! Offer Ends Soon, Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Workforce Coordinator Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through this online training course. This Workforce Coordinator online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this course in around 7 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling in the Workforce Coordinator course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes: Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now, and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Module 1: Understanding Management and Leadership What is Leadership? Characteristics of Leadership Importance of Leadership Role of a Leader Qualities of a Leader Leadership and Management Managers vs Leaders Leadership Styles DirectingCoachingSupportingDelegating Understanding Your Comfort Zone Types of Leadership Thinking Consequential Thinking and Decision Making Influential Leadership Leadership Ethics Module 2: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 3: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Body Language in Communication Communication Strategies Benefits of Leadership Communication Module 4: Managing Meetings and Giving Feedback Meeting Process Cycle PurposeOutcomesStepsCapabilities Feedback Purpose and Function in Workgroups and Teams Meeting Checklist: From Planning To Follow - Up Preparing for the MeetingStarting the MeetingAdvancing the MeetingEnding the MeetingFollowing Up on Action Plans Module 5: Managing Change What is Change Management? The Change Cycle Human Reaction to change The Pace of Change Adapting to Change Module 6: Time Management Introduction to Time Management Aspects of Time Management Prioritising the Workload Overcoming Procrastination Managing Deadlines Effective Time Management at the Workplace The Pareto Principle and Tips for Time Management Multitasking Module 7: Stress Management Definition of Stress Meaning of Stress Understanding Stress How Stress Arises? Different Strategies to Manage stress Tips and Tricks for Stress Management Planning and OrganisationRoutineBe BOLD Module 8 Risk Management Introduction to Risk Management Risk Identification Risk Quantification Develop Contingency Plans Module 9: Global Project Management Introduction Dimensions of Global Projects A Framework of Good Practices for Global Project Management Global Project Management Framework Global Team Management Global Teams Category and Knowledge Areas Global Communication Global Communication Category and Knowledge Areas Global Organisations Global Organisations Category and Knowledge Areas Collaborative Tools and Techniques Global Tools and Techniques Categories and Knowledge Areas Module 10: Project Life Cycle Project Life Cycle Contrasting Project Life Cycle and Product Life Cycle Project DesignProject Management Process Module 11: Performance Management Definition of Performance management Components of Performance Management The Three Phases of Performance Management CoachingCorrective ActionTermination Kolb's Learning Cycle Goal-setting Theory of Motivation The Importance of Motivation Effective Perf Module 12:Employee Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Outsourcing recruitment Application forms Interviews Graphology Final stages Module 13: Employee Training and Development Process The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Module 14: Motivation and Counselling The process of motivation Types of motivation Motivation theory Instrumentality theory Content (needs) theory Herzberg's two-factor model Process theory Motivation strategies Module 15: Ensuring Health and safety at the Workplace Managing Health and Safety At Work The importance of health and safety in the workplace Benefits of workplace health and safety Health and safety policies Conducting risk assessments Accident prevention Measuring health and safety performance Health and safety training CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Workforce Coordinator program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path After completing this Workforce Coordinator Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Digital certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
Dealing with Angry or Rude Customers
By Ideas Into Action
Dealing with Angry or Rude Customers Course Description Copyright Ross Maynard 2021 Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful. Key Learning Points On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers. Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points Pre-Course Requirements There are no pre-course requirements Additional Resources Copy of customer behaviour policy Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel
Professional Chef Training Level 1 Embark on your culinary journey and become a skilled Professional Chef with our Level 1 course in Chef Training. Dive into the world of gastronomy as you learn the essentials of food safety and hygiene. Master culinary techniques that are the hallmark of a great chef, and explore the rich traditions of British cooking. Learning Outcomes: Introduce the foundations of professional chef training. Prioritize food safety and hygiene practices. Master essential culinary techniques for chefs. Explore the art of traditional British cooking. Refine baking and pastry skills for chefs. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Professional Chef Training Level 1 Course Syllabus Chef Training Intro: Gain a foundational understanding of the culinary world and the role of a professional chef in the food industry. Food Safety and Hygiene: Master essential food safety and hygiene practices crucial for maintaining a safe and sanitary kitchen environment as a Professional Chef. Culinary Techniques for a Chef: Develop proficiency in fundamental culinary techniques, from knife skills to food preparation and presentation. Traditional British Cooking: Explore the rich tradition of British cuisine, learning to prepare classic dishes that showcase the country's culinary heritage. Baking and Pastry Techniques: Acquire the Chef skills and knowledge needed to excel in baking and pastry, from crafting delectable pastries to creating mouthwatering desserts.
Level 1 Diploma in Energy Management Discover the Formula for Success, learn to conquer distractions, and hone your focus with the Time Management Matrix. Prioritize self-care and equip yourself with Productivity Techniques and Tools to make the most of your time and energy. Learning Outcomes: Explain the principles of Energy Management and its importance in daily life. Apply effective strategies for Time Management to enhance productivity. Analyze common distractions and develop techniques for Staying Focused on tasks. Evaluate the use of a Time Management Matrix for prioritizing activities. Utilize various Productivity Techniques and Tools to manage energy and time effectively. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Diploma in Energy Management Course Syllabus Basics of Energy Management: Gain insights into agenda organization techniques tailored for effective energy and time management. Learn how to prioritize tasks and allocate your energy efficiently to maximize productivity. Formula For Success Through Energy Management: Discover the formula for achieving success through energy management. Explore strategies for setting goals, maintaining motivation, and balancing your energy resources to reach your objectives. Maintaining Focus: Develop skills in managing distractions and maintaining focus. Learn how to identify common energy drains and implement techniques to stay on track and achieve your goals. Time Management: Explore the time management matrix and its application in energy management. Prioritize tasks based on importance and urgency to optimize your energy allocation for various activities. Self-care in Energy Management: Understand the critical role of self-care in energy management. Learn how to allocate time and energy for self-renewal, relaxation, and well-being to maintain peak performance. Technology for Improved Energy Management: Discover productivity-enhancing techniques and tools to streamline tasks and manage your energy effectively. Explore strategies for setting boundaries, delegating tasks, and leveraging technology for improved energy management.
Linux Shell Scripting
By IOMH - Institute of Mental Health
Overview of Linux Shell Scripting Join our Linux Shell Scripting course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Linux Shell Scripting course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Linux Shell Scripting course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Linux Shell Scripting Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Linux Shell Scripting. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Linux Shell Scripting course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Linux Shell Scripting is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Linux Shell Scripting course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Linux Shell Scripting Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.
Certificate in Leadership and Team Skills Level 1 Explore the essentials of Leadership and Team Skills in this Level 1 Certificate course. Delve into diverse Leadership Styles, discover the art of Motivating and Managing Teams, and master Time Management. Gain insights into Financial Management, hone your Project Management skills, and excel in Performance and Talent Management, equipping you for effective leadership and team success. Learning Outcomes: Define various Leadership styles. Explain strategies for motivating and managing teams. Implement effective time management techniques in Leadership. Evaluate financial management principles in Leadership. Develop project, performance, and talent management skills in Leadership. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Certificate in Leadership and Team Skills Level 1 Course Syllabus Leadership Styles: Explore various leadership styles, including autocratic, democratic, transformational, and situational leadership, and understand their applications and impact on team dynamics. Motivating and Managing Teams: Learn effective strategies for motivating and managing teams, including team-building exercises, communication techniques, and conflict resolution skills. Time Management in Leadership: Develop time management skills tailored to leadership roles, including prioritization, delegation, and goal setting, to enhance productivity and efficiency. Financial Management in Leadership: Gain an understanding of financial management principles relevant to leadership positions, including budgeting, financial analysis, and resource allocation. Project Management in Leadership: Acquire project management skills essential for leaders, covering project planning, execution, monitoring, and successful project completion within scope, time, and budget constraints. Performance Management in Leadership: Learn to effectively assess and manage team performance through performance appraisals, feedback mechanisms, and performance improvement plans. Talent Management in Leadership: Explore talent acquisition, development, and retention strategies to build a high-performing team, align individual goals with organizational objectives, and foster professional growth within the team.
Admin, Secretarial & PA Training
By IOMH - Institute of Mental Health
Overview of Admin, Secretarial & PA Training In today’s busy UK business world, skilled administrative staff are vital to keeping things running smoothly. The Admin, Secretarial & PA Training sector is a growing £2.8 billion industry, with over 1.2 million professionals working across the country. From large companies in London to smaller businesses in Manchester and Birmingham, trained administrative professionals are always needed. This Admin, Secretarial & PA Training course is designed to help motivated individuals become strong and reliable office support staff. Through this course, learners will study useful Admin, Secretarial & PA Training modules that include personal assistance, managing office tasks, and staying organised. You will also build important skills such as proper telephone manners, writing professional emails and letters, and handling daily responsibilities in a clear and efficient way. Topics like time management, clear communication, arranging meetings, and working with Excel and PowerPoint are all part of the training. These skills help learners stand out when applying for jobs. Admin, Secretarial & PA Training is a smart choice for those who want steady work and career growth. With admin roles growing by 15% every year and average pay around £35,000, this training can lead to rewarding job opportunities. Whether helping top managers or running a busy office, learners finish the course with all the important skills needed in today’s workplace. Learning Outcomes By the end of this Admin, Secretarial & PA Training course, learners will be able to: Provide strong personal assistant and administrative support Organise tasks and manage office work smoothly Answer calls and write emails or letters professionally Manage time well and communicate clearly with others Plan and arrange meetings while understanding body language Use Excel and PowerPoint to complete office jobs Who Is This Course For? This Admin, Secretarial & PA Training is ideal for: People changing careers who want to start in admin roles with a solid base in secretarial and office support School leavers or graduates who want to build important office skills like time management, business writing, and Microsoft Office before starting work Current admin workers wanting to learn more about meeting planning, organising work better, and improving communication Those returning to work after a break and needing to refresh their admin knowledge and learn new tools Small business owners who want to handle office work, client communication, and schedules on their own Process of Evaluation After studying the Admin, Secretarial & PA Training Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Admin, Secretarial & PA Training Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Career Path Completing this Admin, Secretarial & PA Training can lead to the following roles: Personal Assistant – £18,000 to £35,000 per year Administrative Assistant – £16,000 to £28,000 per year Office Manager – £22,000 to £40,000 per year Executive Secretary – £20,000 to £38,000 per year Reception Manager – £18,000 to £30,000 per year
