274 Decision Making courses in Gateshead delivered Live Online

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Course Overview: The "Technical Analysis Masterclass for Trading & Investing" is a comprehensive course designed to equip learners with the essential skills to make informed trading and investment decisions using technical analysis. Covering a wide range of topics, from candlestick patterns to advanced trading strategies, this course empowers learners to interpret market data and identify trends effectively. By the end of the course, participants will have a solid understanding of how to analyse price movements, recognise key patterns, and apply strategies to improve their decision-making. With an emphasis on real-world applicability, learners will be prepared to confidently navigate the markets and pursue trading and investment opportunities. Course Description: This in-depth course dives into the core concepts and techniques used in technical analysis, ideal for those looking to sharpen their trading and investment skills. Learners will explore topics such as candlestick patterns, chart patterns, and volume analysis to understand market behaviours. Key focus areas also include tape reading strategies and technical trading systems, which are critical for timing market entries and exits. The course provides a structured learning experience, guiding participants through different methods of interpreting market data and applying analytical strategies to both short- and long-term trading. By mastering these techniques, learners will develop the skills to assess market conditions, identify profitable trends, and execute informed investment decisions with confidence. Course Modules: Module 01: Introduction to Technical Analysis Overview of technical analysis and its importance in trading and investing Key concepts and tools used in technical analysis Market data types and interpretation Module 02: Candlestick Patterns and Analysis Introduction to candlestick charting Key candlestick patterns and their significance Identifying trends and reversals Module 03: Trade and Investment Chart Patterns Common chart patterns: head and shoulders, triangles, and more How to interpret chart patterns for trade signals Setting up price targets using chart patterns Module 04: Volume Analysis Understanding volume and its role in market analysis Volume indicators and their applications Volume-based trading strategies Module 05: Tape Reading Strategies Introduction to tape reading and its historical significance Techniques for interpreting market order flow Understanding supply and demand through tape reading Module 06: Technical Trading Strategies Popular technical analysis strategies for trading Risk management and strategy development Implementing strategies for both short and long positions Module 07: Trading Platform and Practice Overview of different trading platforms and their features Using charting tools and indicators in platforms Best practices for executing trades and managing portfolios (See full curriculum) Who is this course for? Individuals seeking to enhance their trading and investment knowledge. Professionals aiming to refine their analytical skills for better decision-making. Beginners with an interest in financial markets and technical analysis. Investors wanting to better understand charting techniques and market trends. Career Path: Stock Trader Investment Analyst Financial Consultant Portfolio Manager Market Research Analyst Risk Manager

Feeling overwhelmed by multiple tasks? Ready to enhance your product management strategy with AI technology? It’s time to meet your new AI partner! Our course, “Unlocking the Power of AI,” will demonstrate how cutting-edge tools like Generative Pre-trained Transformers (GPTs) can simplify your workflow and bolster your decision-making process. In modern-day fast paced commercial enterprise world, adaptability is vital for success. As a product manager, you oversee the entire product lifecycle—from concept to launch and beyond. With Certified Product Management techniques, you can navigate changing market dynamics, prioritize features efficiently, and deliver value to customers quickly. However, agility alone isn’t sufficient. To excel in your role, embrace the potential of AI. By integrating AI into your practices, you can automate tasks, analyze data effortlessly, and make informed decisions. Picture having a virtual assistant capable of analyzing data and predicting market trends. With AI as your ally, you can focus on engaging customers, innovating, and strategic planning. Don’t hesitate. Embrace the future of product management now. Join us on this journey to unlock the full potential of AI, revolutionizing your workflow and achieving your goals faster than ever before. What You'll Learn (in just 3 hours!) AI 101 for Product Managers We'll break down the buzzwords and get you up to speed on how AI (especially those clever GPTs) can transform your work life. Market Research Master Think of your new AI pal as a super-powered market researcher. Learn how to analyze competitor data, customer feedback, and trends faster than you can say "pivot!" AI-Powered Strategy Say goodbye to gut feelings and hello to data-driven insights. Discover how AI helps you strategize, prioritize features, and build roadmaps that will make your product shine. Hands-on Workshop Dive into real-world scenarios and use GPT tools to tackle market analysis, craft user stories, and nail down your product roadmap. Ethics in the AI Age We'll explore responsible AI use and make sure you understand the potential pitfalls. Because with great power comes great responsibility! Our AI + Your Workflow = Dream Team We'll cover how to access our Product Management tool, how to use it effectively and fit it seamlessly into your existing processes. The future of Product Management is here, don’t get left behind. This course is perfect for Product managers and owners are essential drivers of product success, constantly challenged to balance priorities, navigate complex decisions, and foster innovation in competitive markets. With technology advancing rapidly and consumer preferences evolving, staying ahead can be daunting. Our training programs offer a solution. Designed for product managers and owners, they equip you with the tools, insights, and strategies to enhance productivity, make informed decisions, and ignite innovation. Our courses empower you to navigate modern challenges successfully. Whether you seek to refine strategic planning, optimize product development, or enhance customer engagement, our tailored programs cater to your needs. Join us on a journey to unlock your full potential and propel your career to new heights as a product manager or owner. The Takeaway Empowerment: Leave this workshop feeling empowered, armed with a potent toolkit for achieving product success. AI in Product Management: Recognize that AI is the future of product management, and this course will equip you to leverage its potential effectively. Leadership Position: Position yourself as a leader in product management by embracing AI and staying ahead of industry trends. Innovation: Embrace innovation and drive change within your organization with the insights gained from this course. Confidence: Approach the future with confidence, knowing that you have the skills and knowledge to navigate the evolving landscape of product management.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for business analysts. Overview After completing this course, you should be able to:Describe the benefits of implementing an Operational Decision Manager solution, and the collaboration that is required between the business and development teamsIdentify the main user roles that are involved in designing and developing an Operational Decision Manager solution, and the tasks that are associated with each roleExplain modeling concepts and the UML notation that is relevant to modeling for business rules and eventsDefine and implement object models for business rulesSet up the rule authoring environment in Designer by working with decision services and synchronizing across development and business environmentsCustomize the vocabulary that is used in rulesDiscover and analyze business rules for implementationUse the Operational Decision Manager rule editors to author business rules and decision tablesRun tests and simulations in the Decision Center Enterprise console to validate decision logic and rule changesExplain governance issues and work with Operational Decision Manager features that support decision governance This course introduces business analysts to IBM Operational Decision Manager V8.7.1. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. Course Outline Course introduction Introducing IBM Operational Decision Manager V8.7.1 Exercise: Operational Decision Manager in action Modeling for business rules Exercise: Building the model on paper Exercise: Implementing the model Understanding decision services Exercise: Setting up a decision service Working with the BOM Exercise: Working with the BOM Introducing Decision Center Exercise: Exploring the Decision Center Business console Exercise: Exploring the Decision Center Enterprise console Introducing rule authoring Exercise: Understanding the case study Discovering and analyzing rules Exercise: Discovering rules Exercise: Analyzing rules Working with conditions in rules Exercise: Working with conditions in rules Working with definitions in rules Exercise: Working with definitions in rules Writing complete rules Exercise: Writing complete rules Authoring decision tables and trees Exercise: Authoring decision tables and trees Exercise: Authoring rules: Putting it all together Running tests and simulations in the Enterprise console Exercise: Running tests and simulations in the Enterprise console Introducing decision governance Exercise: Working with the decision governance framework Course summary

Getting Started BA (Hons) Business and Management focuses on gaining practical knowledge in management. This program supports the learner to acquire the skills needed to manage a business organisation, such as communication, decision-making, and problem-solving. BA (Hons) Business and Management aims to make the learners aware of the various day-to-day operations and activities in a business organisation. Also, it aims for the students to understand the effective management of the business. In this qualification, learners will have the chance to study International Business. After completing this program, a learner will acquire the skills to make a prompt decisions in a competitive, changing business world. Besides, the qualification will help the student understand the techniques of modern business, and further, this course will provide knowledge to become a successful businessman in the contemporary world Learners will bridge the gap between theory and practice upon completing the programme. The course improves the chances of progression in a career and helps the learner to manage the activities in a business organisation. The BA (Hons) Business and Management Top Up programme is delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements Applicants are required to have the following entry requirements: Qualifi Level 4 Diploma in Business Management and Qualifi Level 5 Diploma in Business Management Minimum 1 Year of Business Management work experience Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure BA (Hons) Business and Management Programme Structure Strategic Management Sustainability and Responsible Business Marketing Communications Business Management Undergraduate Major Project Delivery Methods The BA (Hons) Business and Management Top Up programme is delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Course Overview "Stock Trading Analysis with Volume Trading" is designed to provide learners with a comprehensive understanding of how to leverage volume analysis in stock trading. This course covers essential volume indicators, strategies, and techniques, empowering learners to make informed trading decisions. The course aims to enhance trading skills by explaining how volume trends can influence stock price movements, offering learners practical insights into market behaviour. By the end of the course, learners will have the ability to interpret volume data, use it to spot market trends, and apply it within their trading strategies, enhancing their confidence and decision-making capabilities in stock trading. Course Description This course delves into the critical aspect of volume analysis in stock trading, providing a thorough exploration of how trading volume can provide valuable market insights. Learners will study various volume indicators and their applications, uncover trading strategies that incorporate volume as a key factor, and gain the skills necessary to identify profitable market movements. The course also includes practical examples and analysis to demonstrate how volume impacts stock trends, while familiarising learners with the tools used in volume trading. By completing this course, learners will develop the expertise to utilise volume trading strategies to enhance their trading performance and make more informed decisions in real-time market scenarios. Course Modules Module 01: Volume Analysis Module 02: Volume Studies and Indicators Module 03: Volume Trading Strategies and Techniques Module 04: Examples and Analysis Module 05: Trading Platform (See full curriculum) Who is this course for? Individuals seeking to enhance their stock trading skills Professionals aiming to develop expertise in volume trading strategies Beginners with an interest in stock market analysis Anyone looking to understand the role of volume in trading decisions Career Path Stock Trader Financial Analyst Investment Advisor Trading Platform Specialist Portfolio Manager

Mercer’s Financial Education Clinic – Helping You Plan for the Future We are excited to invite you to Mercer’s Financial Education Clinic, a group session designed to help you take control of your financial future. This session will provide expert guidance on key financial topics, equipping you with the knowledge to make informed decisions about your finances. What Will Be Covered? During this session, we will explore: Key steps to build a strong financial foundation early in your career Strategies for saving effectively and getting onto the property ladder The importance of starting a retirement plan early Building confidence around financial decision-making as a young professional This interactive session will give you the opportunity to gain practical insights and ask questions to help you take control of your financial future from the very beginning of your career. Whether you're just starting out or looking to strengthen your financial understanding, this session will offer valuable tips and tools to support your goals. We encourage all employees to attend and take advantage of this valuable financial education opportunity. Session Details: Date: 12th November 2025 Time: 11:00 a.m. – 12:00 p.m. Location: Virtual

Leadership and Management Essential Skill Course Overview: The "Leadership and Management Essential Skill" course provides an in-depth exploration of key concepts, strategies, and tools essential for effective leadership and management. Learners will gain a comprehensive understanding of leadership theories, management principles, and the critical differences between the two. Designed for those seeking to enhance their managerial expertise, the course delves into leadership styles, their impact, and the common challenges leaders face. By completing this course, participants will be equipped to lead teams with confidence, make informed decisions, and effectively manage diverse challenges in the workplace. Course Description: This course covers a range of topics that are fundamental to leadership and management. Learners will explore core management principles, including decision-making and organisational strategies, and apply leadership theories to real-world scenarios. The course also examines the differences between leadership and management and provides insight into the obstacles leaders face, such as resistance to change and conflict resolution. Various leadership styles will be discussed, along with their impacts on team dynamics and the importance of mentoring. Upon completion, learners will possess a strong foundation in both leadership and management, enabling them to apply their knowledge to various professional environments. Leadership and Management Essential Skill Curriculum: Module 01: Principles of Management Module 02: Applied Theories on Leadership Module 03: Leadership and Management Differences & Applications Module 04: Obstacles in Leadership and Management Module 05: Different Leadership Styles Module 06: Impact of Different Leadership Style and Mentoring (See full curriculum) Who is this course for? Individuals seeking to develop leadership capabilities. Professionals aiming to advance in management roles. Beginners with an interest in leadership or management. Anyone looking to improve team and organisational performance. Career Path: Team Leader Project Manager Department Head Operations Manager Senior Executive Leadership Consultant

Learn to Make a Fresh Start in Your Life Course Overview "Learn to Make a Fresh Start in Your Life" is an empowering course designed to guide individuals in making significant life changes. Through structured modules, learners will explore a variety of strategies and techniques that can help transform their mindset, improve decision-making, and embrace new opportunities. This course offers clear, actionable advice and valuable tools to aid in navigating transitions, whether personal or professional. By the end, learners will have the confidence to initiate positive changes and take charge of their futures, with a deeper understanding of self-improvement and growth. Course Description This course takes an in-depth approach to the process of starting anew, covering key topics such as goal setting, overcoming obstacles, building resilience, and managing change. Learners will explore methods for clarifying their values, identifying priorities, and creating a step-by-step plan for success. Emphasis is placed on the importance of mental and emotional well-being when making life transitions. The course fosters a reflective learning environment, encouraging learners to apply concepts to their personal situations, ultimately equipping them with skills to make informed decisions and embrace new possibilities with confidence. Learn to Make a Fresh Start in Your Life Curriculum Module 01: Starting Fresh Module 02: Understanding Your Values and Goals Module 03: Building Resilience for Change Module 04: Overcoming Mental Barriers Module 05: Creating and Implementing a Personal Plan Module 06: Navigating Obstacles and Staying Motivated Module 07: Embracing New Opportunities (See full curriculum) Who is this course for? Individuals seeking to make positive life changes. Professionals aiming to pivot or grow in their careers. Beginners with an interest in self-improvement. Anyone looking to enhance their personal development. Career Path Life Coach Personal Development Consultant HR or Organisational Development Specialist Career Coach Motivational Speaker Wellness and Mental Health Practitioner

Listening Course - The Power of Listening Course Overview The "Listening Course - The Power of Listening" equips learners with essential listening skills, enabling them to effectively engage in conversations and enhance communication. By exploring various listening techniques and understanding the difference between active and passive listening, this course helps individuals sharpen their ability to listen attentively. It will empower learners to build stronger relationships, improve professional communication, and foster a more understanding environment. Upon completion, participants will have developed advanced listening abilities that will enhance both personal and professional interactions. Course Description In this comprehensive course, learners will delve into the different types of listening and explore the distinct approaches of active versus passive listening. Through examining key listening techniques, they will discover ways to improve their skills and recognise the difference between simply hearing and truly listening. Learners will also gain an understanding of the benefits of strong listening skills, such as enhanced decision-making and improved relationships. This course will provide learners with valuable insights into refining their communication, both in everyday conversations and in professional settings, making them more effective listeners. Listening Course - The Power of Listening Curriculum Module 01: Introduction Module 02: Lead Generation with Attraction Marketing for Business Module 03: Types of Listening Module 04: Difference Between Active and Passive Listening Module 05: Difference Between Listening and Hearing Module 06: Ways to Improve Your Listening Skills Module 07: What are Good Listening Skills Module 08: Benefits of Good Listening Skills Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their leadership and interpersonal abilities. Beginners with an interest in developing effective listening techniques. Anyone wanting to build stronger relationships through better communication. Career Path Customer Service Representative HR Professional Communications Specialist Sales and Marketing Expert Leadership and Management Roles Mediation and Conflict Resolution Specialist