26 Educators providing Dealing With Difficult Customers courses

Name: Train-The-Trainer 1 Day Training in Birmingham
Price: 595 GBP
Availability: InStock

customer care first

Bespoke, in-house customer service training solutions, delivered both face-to-face and online across the UK.Our mission is to deeply embed in our clients’ hearts and minds that everything they say and do impacts the emotions of their customers.An independent, family-owned company that specialises in empowering businesses throughout the UK to provide outstanding customer service, we; Have over 25 years of diverse customer service and learning and development experience Live and breathe customer service Are trusted by the UK’s leading brands Stay ahead of the latest developments in customer service, behavioural science and neuro-linguistic programming to keep our programmes, game-changing Work on changing a team’s mindset, first, and their behaviour, second Ensure our programmes produce change and tangle results Know how to win over teams who are not meeting customers’ expectations Pride ourselves on reducing customer complaints and improving customer feedback Will help you up your customer service game

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the experience corp

Who We Are The Experience Corporation, is a boutique training and consulting firm dedicated to enhancing customer satisfaction through online training for frontline teams and individual professionals. We provide engaging courses which focus on equipping learners with the practical skills needed to uplevel their soft skills. We also provide oragnisations with online learning solutions to equip their frontline staff and managers with exceptional soft skills. Our courses cover the following topics: * Customer Service * Customer Experience (CX) * CX Management * Complaint Handling * Time Management * Challenging Customers * Professional Communication Who We Help Our courses are for individual learners who are looking to upskill themselves so they can stand out for a promotion, boost their CV and improve their performance at work. We also serve corporate organisations by providing online learning solutions for frontline employees and their managers. We serve a variety of industries such as * Retail * Hospitality * Non-profit * Healthcare * Financial Services * Previous Clients Our previous corporate clients include The National Health Service and The Atlas Building London.

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beyond satisfaction - customer service training

We are a Talent Agency providing Recruitment and Training for Hospitality and Customer Service. Our focus? Recruiting the best Talents for your Business while providing Customer Service Training to any of your front-line Employees. By providing you with the right fit while being able to train them for you (including before their start date), we are improving your People's performance, happiness and retention. Our goal is simple: Providing you with top Talents with the best skills and the perfect attitudes while turning front line Employees into real Brand Ambassadors. If you want to take care of your Clients, it starts with your People. And you can only do so through powerful customer service training and bespoke recruitment.

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staff safety training

Haywards Heath

Our courses are designed to improve confidence and awareness when dealing with aggression or conflict. Our aim is to keep your staff safe when dealing with difficult customers. Our courses are highly interactive and we use your experiences to ensure the training is relevant to your sector. We believe that a consistent and inspirational approach to training will inspire confidence, engage your staff and make them feel more secure.

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puritas

5.0(5)

Various

Puritas | Professional Development & Coaching Services Puritas specialises in bespoke business coaching and professional development services across Norfolk, Suffolk, Essex, Cambridgeshire and London.

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sterling training

4.9(9)

Southampton

Sterling Training delivers top quality management, sales, soft skills and trainer training. So what makes us different from any other training company? It’s HOW we do what we do. We deliver learner-centred training that’s exciting and challenging, with practical, real-world application. That means learning goes deeper and lasts longer. We give you skills in critical thinking, evaluating, problem solving, reflecting – the skills organisations need to drive their business forward. We create active training rooms, where co-operation, participation and support are the cornerstones. Our expert trainers facilitate powerful training which connects deeply with you, reinforces what you know and challenges what you don't. A learner-centred approach has a dramatic impact on how much of the training is retained, which means your learning goes deeper and lasts longer because it's engaging and energising.

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beyond theory: business training & coaching

Northampton

We provide training and coaching on leadership development, employee engagement and customer excellence. Accredited and quality assured by the Institute of Leadership, our training and coaching is bespoke designed to support business and professional development. We can come to you, you can come to us or we can do it online - the choice is yours.

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knight training (uk) ltd

5.0(43)

Lancaster

Knight Training is one of the UK's leading Training Centres delivering compliance training courses awarded by the Highfield Awarding Body and the (BIIAB) British Institute of Innkeeping Awarding Body. The services that we deliver will help you conform with all current legislation. Our constant growth has been achieved as a result of our speedy, competitive and reliable approach to customer service. We are proud to be recognised as an "outstanding" centre with the BIIAB and Highfield with a high learner pass rate with both Awarding bodies. We are one of the largest providers of licensed retail training in the United Kingdom and deliver the Level 2 Award for Personal Licence Holders and the Level 6 SCPLH which you will need if you are to sell or authorise the sale of alcohol. We also act as Licensing Consultants and apply to the Authorities for Premises Licence applications and also Personal Licence applications for many large organisations across the UK. We also deliver all other licensing qualifications needed for the licensed trade including SCPLH (Scottish Certificate for Personal Licence Holders), SCPLHR (Scottish Certificate for Personal Licence Holders Refresher Qualification), ABCQ (Award in Beer and Cellar Quality), How to run a successful pub & ALHO - Award in Licensed Hospitality Operations. We have a large choice of e learning courses and in addition to the above, our training includes all SIA Door Supervision, Upskilling, CCTV Operations, First Aid at Work, Emergency First Aid at Work, First Aid at Work Re-qualification, and Paediatric First Aid, Mental Health and Site safety training such as the SMSTS, SSSTS, H&S awareness etc. For a full list of training courses, please visit the courses page in the menu bar at the top of the page, or browse what is available from the booking form accessible by selecting Book from the menu bar.

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care first training

Gloucester

The best way to manage the emotional wellbeing of your workforce is to enable them to manage it themselves. Care first’s professional training courses help managers and employees to manage the pressures of work more effectively. We give managers the tools to identify and deal with signs of stress in others, and develop their own management style to help prevent issues arising. Courses are closely tailored to your own organisation and can include the following areas: listening skills managing pressure positively - for individuals and managers identifying coping skills in others active people management skills communication skills managing high-pressure environments, such as call centres professional approaches to difficult situations at work managing boundaries managing home visits dealing with difficult customers managing conflict in the workplace

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ideas into action

Glasgow

Ross Maynard [https://www.linkedin.com/in/leanaccounting/] is a Fellow of the Chartered Institute of Management Accountants, with a BSc (Honours) in Hotel, Catering and Tourism Management and a Diploma in Marketing. He combines very strong analytical skills, with 30-years' experience of consultancy, training, facilitation and coaching. Ross provides process improvement and organisational development support to organisations of all sizes in both public and private sectors. He is also a professional author of online business learning materials.

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