Name: Leading Effective Teams 1 Day Workshop in Coventry
Price: 595 GBP
Availability: InStock

Hinckley

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Course Overview:</span></h1><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Topics:</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualities of an Effective Leader</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leader or Manager?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That Vision Thing</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Your Team Goals</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Motivation</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Motivates?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Being Consistently Different</strong>&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dealing With Difficult Team Members</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Using a simple method of coaching, including action plans.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Three Key Skills of Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at the skills required to be an effective coach.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instant Results Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Coaching in a hurry!</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Do Coaching Practice</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Putting the learning into practice</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Feature:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By the end of this training you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Once after the training you receive course completion certificate from Mangates</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who can Attend?</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Anybody who is interested in learning Effective Skills to Lead a Team.</span></p>

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

Mangates

10 Soft Skills You Need 1 Day Training in Hinckley

Building Better Careers with Soft Skills: 1-Day Workshop in Hinckley

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Hinckley

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Hinckley

Boost Customer Satisfaction: Join us 1 Day Training in Hinckley

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Every day, managers solve difficult problems, turn organizations around, and achieve astonishing performance. To be successful, every organization needs good managers.
This Essential Management Skills training is suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow while giving existing managers the chance to review their current skills and build on their performance.

Course Contents:

Develop the managers in your business and increase organizational performance
The nature of management is to motivate and coordinate others to cope with diverse and far-reaching challenges. Managers set up the conditions that help other people perform well. In the past, many managers exercised tight control over employees. But the field of management is undergoing a revolution that asks managers to do more with less, to engage whole employees, to see change rather than stability as natural, and to inspire vision. These management skills training course materials will provide managers with the tools and techniques to perform effectively in the modern business world. Helping them to inspire their team and set engaging targets to increase their chances of ensuring success.

Why is taking this Essential Management Skills training course a good idea?

Well, just imagine if you were better able to:

Understand their management style and use it to effectively react to team requirements.
Apply goals, strategy, objectives and tasks to help prioritize and meet departmental outcomes.
Concentrate on the important aspects of their work by delegating non-essential tasks.
Provide employees with timely performance feedback and achieve smart conversations.
Manage innovative meetings and communicate important business requirements.
Motivate and inspire employees to ensure business success.
Ultimately, this training will help managers to engage and enthuse their team, becoming better able to adapt their approach to suit the demands of the role and achieve results.

This management skills training is designed to give leaders and managers the essential skills they need to not only improve their own skills but also drive the performance improvement of the people in their teams. The overall aim is to improve their ability to engage and motivate those around them and to increase business success through effective management techniques.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, building an understanding of the five key tasks of managers and what is required to achieve them.

Icebreaker – Developing an understanding of what participants expect to get out of the training course and their expectations.

Management as a Product – Understanding the purpose of management and how it can be improved by considering it as a product in its own right.

Assessing Your Personal Management Style – Completing a questionnaire to define the management style of participants, helping to identify with their approach and noting any shortfalls. Identifying when it might be best to adapt their style to suit an alternative approach.

Setting Goals, Strategies, Objectives, Tasks and KPIs – Deciding the hierarchy of the different elements and creating their own workplace examples.

Prioritising – Using guidance from the Pareto Principle to help understand different priorities and how tasks should be approached.

Delegating – Establishing a structured approach to delegating and following a case study that helps the participants apply this to a real-life scenario. Includes examples of a delegation log and RACI for use back in the workplace.

Giving Performance Feedback – Defining performance feedback and understanding how to engage in smart conversations that get results. Includes a chance to role-play expected approaches using workplace simulations.

Managing Meetings – Learning the seven steps to successful workplace meetings.

Having Innovative Meetings – Applying Gamification techniques to help make 
meetings more engaging and motivate attendees to change behaviors, develop skills or solve problems. Includes two key interactive activities that can be applied to workplace meetings
.
Creating Engagement – Establishing the elements that help create engagement for teams and how these can be used at work.

Motivation – A review of the different approaches to motivation and how best to include motivation techniques in your everyday working style. Use of a TEDTalks video to look at a different approach to motivation. Includes two case studies to help embed the learning and highlight how learned techniques are best used in the real world.

Summary – A look at actions and how to move into a ‘future state’ of learning to ensure management skills are further developed.

This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Essential Management Skills training you will be able to:

Use a framework for effective management
Set goals, objectives, strategy and KPIs
Prioritize and organize your work effectively
Create employee engagement
Motivate and monitor your staff

Certification:

Once after the training, you receive a course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Essential Management Skills.

Essential Management Skills 1 Day Workshop in Hinckley

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Anyone who manages or leads people in  a remote or virtual environment would benefit from the training provided by this Managing a Virtual Team training course materials. The course would suit people managing teams that work from home, on the road, at various locations or any other situation where the team is not based in the same place from day to day.

Course Contents:

Managing Virtual Teams has become a hot topic over the last few years. People are now much more likely to work from home, from their car, at alternative locations, or even on the other side of the world, which means managers might rarely see them.

Consequently, managers that are asked to lead these virtual teams not only face the usual leadership dilemmas, they also have to be able to adapt to these challenges in an environment where the rules have changed.

Managing virtual teams requires a different approach. It means developing new skills, communication methodologies and techniques to get the best out of teams and improve organisational and personal performance.

Perhaps you’ve always had virtual teams and you want to make your managers more effective. Or you want to refocus existing teams by developing your management team skills. Whatever your need, Trainer Bubble provides you with a comprehensive training course on managing a virtual team that will make your life easy.

Why is taking a virtual team training course a good idea?

Well, just imagine if you were better able to:

Inspire your virtual teams, bringing out the best in each and every individual.
Overcome the barriers and isolation that working remotely can cause.
Develop a virtual team that works collaboratively and with the interests of the organisation at heart.
Increase their teams performance through clear goal setting and communication.
Improve the effective use of technology within the organisation.
Develop trusting relationships that ensure the team works towards common goals.
Keep their teams happy and reduce staff turnaround.

Ultimately this training allows you to nurture a virtual team that is more motivated, inspired and productive. You need to know that your managers can effectively lead remote workers and now you have the training to do it.

This training will provide you with the tools and techniques to overcome the challenges of a virtual manager. They will be provided with practical tips to help you lead effectively, communicate successfully and consequently increase the performance of your virtual or remote team.

Course Topics:

What is a Virtual Team? – Providing the scope and broad definitions of various situations that constitute managing a virtual or remote team.

Benefits and Challenges – Identifying the benefits and challenges that face a manager of a virtual team and suggesting the mindset that a virtual manager needs to develop.

Competencies and Skills – Establishing the competencies and skills of a virtual manager and acknowledging where there may be development opportunities.

Virtual Team Case Study, Part One – The first part of a case study that follows Steve on his virtual team management journey. What challenges and opportunities are there for Steve with his new team?

Building a Virtual Team – What does a virtual team require from their manager to be a success and what ground rules should be set?

Virtual Team Case Study, Part Two – How should Steve set up his initial meeting with his team? What should be included and how should he approach this?

Working on Trust – What traits build trust in a virtual team and how can the participants demonstrate this with their teams?

Using Technology Effectively – Reviewing the tools available to the virtual manager and knowing which tool is better to use for each situation.

Virtual Team Case Study, Part Three – How can Steve resolve the challenges that he is facing with his virtual team? What should he do and how could he have avoided them in the first place?

Communication Skills – What is the best practice of communication with a virtual team and how can we ensure our communication approach is effective?

Feedback Skills – Understanding the purpose and guiding principles of feedback and developing an approach to feedback preparation.

Virtual Team Case Study, Part Four – What can Steve do to resolve the problem of a poorly performing virtual employee? How could he have avoided the problem in the first place?

Managing Performance from a Distance – How to monitor virtual work, set goals and provide effective reviews without micromanaging or losing control of the team.

Session Recap – An activity review of the core elements of the training course ready to feed into the personal action plan.

Course Feature:

At the end of this managing a virtual team training, you will be able to:

Understand and develop the skills required to effectively manage a virtual team
Build engagement and trust with members of their virtual team
Effectively use technology and tools to support communication within the team
Improve their communication and feedback approach with your virtual team
Track progress and performance management of team members to achieve success

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

Anyone who is interested in learning Managing Virtual Team Skills.

Managing a Virtual Team Skills 1 Day Training in Hinckley

Managing a Virtual Team 1 Day Training in Hinckley

Solihull

Essential Management Skills 1 Day Workshop in Solihull

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Employee engagement is a necessary strategy for companies that want to succeed in the marketplace.  Employee engagement is not an HR initiative that managers are reminded to do once a year.  It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results.
This Employee Engagement training is suitable for anyone that works in a management or leadership role.

Course Contents:

Help improve the engagement of your employees and increase business success
Engagement is a heightened emotional connection that an employee feels for his organisation, which influences them to put in greater effort. Higher engagement levels yield higher productivity and retention rates. This makes employee engagement a powerful factor in business success. Engaged employees are more productive, customer-focused, and profit-oriented and organisations are more likely to retain them.
An essential part of an organisation’s talent management strategy is its focus on employee engagement and retention. Organisations that maintain this focus create an environment where employees have the tools, resources, and professional opportunities to develop skills and fulfil their career goals.
Why is taking this course a good idea?

Well, just imagine if your you were better able to:

Understand the importance of employee engagement and the key part it plays in business success.
Apply tactics that motivate and engage employees, creating advocates for the business.
Achieve a working environment that encourages employees to excel at work activities.
Ensure talent retention by creating positive working relationships.
Develop a strategy for employee engagement success.
Prevent activities that cause disengagement and disgruntled workers.
Ultimately, these training course materials will help managers to engage and enthuse their team, creating a motivated workforce that wants to succeed.
Employee engagement is a key factor in creating the right conditions for all members of an organisation to give their best each day, committed to their organisation’s goals and values, motivated to contribute to organisational success, and with an enhanced sense of their own well-being.
These course materials aim to help highlight the requirements that managers and leaders have to help improve the engagement of employees, while giving them key tools and supporting content to ensure they are prepared  to deliver on employee engagement within the organisation.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, defining what is meant by employee engagement and establishing participants expectations.
The Current Situations – Using a PEST analysis approach to identify the current status of employee engagement within the organisation, whilst establishing the internal and external factors that can have an impact on employee engagement.
Roles and Responsibilities – Establishing the different roles people have in ensuring employee engagement and the responsibilities that we all have for ourselves in ensuring we are motivated and engaged at work. Participants are encouraged to consider their own level of engagement, what this means and how it can improve.
The Four Enablers – Focusing on the Four Steps to Employee Engagement and how organisations and the leaders within it can create the right environment for a positive outlook to be nurtured. Includes a case study to identify key working practices.
Job Design – Understanding how the implementation of a job role can affect how the employee feels about it and the five characteristics that should be considered to help develop a role that employees are motivated to work in. Includes a chance to apply the five characteristics to a job role to help relate the approach to a real scenario.
Creating the Right Work Environment – Reviewing the big picture and the approach that the organisation and managers should take to ensure a culture of engagement and motivating factors. Creating an environment where employee engagement can flourish and applying techniques to personal work experiences.
Engagement and Retention – Establishing the importance of long-term career growth and opportunity to engagement and how this helps develop employees that feel valued and enjoy what they do each day. Includes a case study to identify how the approach can be applied to real-life scenarios.
Engagement Tactics – Developing an understanding of the tactics that can be applied to employee engagement and prioritising the factors that are most influential.
Disengagement and the Six Human Needs – Identifying how employees become disengaged and what action can be taken to turn this around. Developing knowledge of the fundamental needs that people need to have met to make them feel happy and motivated. Includes a case study that helps participants identify the needs of employees in a real example, while helping them to identify issues within their own team.
Critical Success Factors – Focusing on the engagement techniques that can be applied in the workplace and the critical success factors that managers should include in their strategy and how they might overcome barriers or challenges to their approach.
This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Employee Engagement training course you will be able to:
Define and recognise employee engagement
Design jobs to motivate and engage
Create an engaging work environment
Retain your talent
Use employee engagement strategies
Prevent disengagement

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Employee Engagement Skills.

Employee Engagement 1 Day Training in Solihull

Managing a Virtual Team Skills 1 Day Training in Solihull

Managing a Virtual Team 1 Day Training in Solihull

Coventry

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. The participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.
Our Train-The-Trainer workshop will provide the participants the skills to help them deliver engaging and compelling workshops. Skills such as facilitating needs analyses, and managing tough topics will give your trainees what they require to become a trainer themselves.

Learning Objectives:

Plan and organize professional presentations
Develop your own natural and relaxed communication style
Learn to sell your ideas with clarity and force that inspires others
Create an open, inclusive and stimulating learning environment
Approach challenges in a way that leads to victories and success for participants
Coach and develop participants to empower them and lead them to continuous improvement

Agenda:

Module One: Understanding Training and Facilitation
What is Training?
What is Facilitation?
Identifying Appropriate Situations for Each

Module Two: Gathering Materials
Identifying Participant’s Needs
Reviewing the Materials
Identifying and Resolving Gaps

Module Three: Creating a Lesson Plan
Planning for the Basics
Adding Slack Time
Creating a Plan B
A Take-Home Template

Module Four: Choosing Activities
Types of Activities
Creating a Tickle Trunk
What To Do When Games Go Wrong

Module Five: Preparing for the Workshop
Creating a Materials List
Gathering Participant Information
Setting up the Physical Location

Module Six: Getting off on the Right Foot
Greeting Participants
Being Prepared
Using Icebreakers

Module Seven: Delivery Tips and Tricks
Using Visual Aids
Creating Supporting Materials
Gauging When It's Time For A Break

Module Eight: Keeping it Interactive
Encouraging Discussion
Using Group Work
The Power of Post-It Notes

Module Nine: Dealing with Difficult Participants
The Ground Rules
Challenges and Solutions
Handling Interruptions

Module Ten: Tackling Tough Topics
Tough Stuff to Watch Out For
Adjusting Your Material for a Sensitive Issue
Dealing with Sensitive Issues in the Workshop

Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Train-The-Trainer Skills.

Train-The-Trainer 1 Day Training in Coventry


Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.
Course Contents:
Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.
Course Topics:
Qualities of an Effective Leader – Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.
Leader or Manager? – Establishing the difference between the two and comparing themselves to those qualities.
That Vision Thing – Making the business vision ‘live’ for the team by answering key questions.
Developing Your Team Goals – Reviewing an action plan that develops clear goals for their team based on the business vision.
Motivation – Determining the ‘Why’ for their staff and developing an understanding of emotions in a business context.
What Motivates? – Looking at specific motivators for individuals and understanding that everyone is motivated by different things.
Being Consistently Different – Going against popular leadership theory and identifying that each staff member needs to be treated differently.
Dealing With Difficult Team Members – Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that ‘difficult’ behavior sometimes has its benefits.
Coaching – Using a simple method of coaching, including action plans.
Three Key Skills of Coaching – Looking at the skills required to be an effective coach.
Instant Results Coaching – Coaching in a hurry!
Can Do Coaching Practice – Putting the learning into practice
Course Feature:
By the end of this training you will be able to:
Explain the qualities of an effective leader
Benchmark themselves against those qualities and develop actions to improve
Explain the difference between leading and managing
Explain the value of sharing the business vision with the team
Develop team goals based on the business vision
Motivate their staff by understanding their drivers and developing actions to support them
Deal with difficult staff members
Challenge staff in a meaningful and effective way
Coach staff effectively using a simple process
Certification:
Once after the training you receive course completion certificate from Mangates.
Who can Attend?
Anybody who is interested in Learning Effective Skills to Lead a Team.

Leading Effective Teams 1 Day Training in Coventry

Leading Effective Teams 1 Day Workshop in Coventry

<p>Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example.</p><h3>Learning Objectives</h3><p>Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example.
Learning Objectives
Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Chart Learning Solutions

Difficult Situations: Dealing with Difficult Customers

General Admission

<div><h2> About Course</h2><div><h6>Master the art of Retail business with this comprehensive online course on Retail Management and Merchandising</h6>  <p><strong>Retail Management Online course</strong> will teach you the basics to start a potential career or business in the promising field of the Retail Industry.</p> Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. Over the last couple of decades, total retail sales numbers in the United States have grown considerably, from just under 3 trillion U.S. dollars in 2000 to almost 6.6 trillion U.S. dollars in 2021. So it is definitely promising to start a business or career in the Retail industry. This Retail management online course will help individuals who are looking to start their career in the Retail management profession, or thinking about starting a business in this industry,
 
This beginner's level course will be your stepping stone into the industry, and with a high level of professionalism, experience, and skills that it will enable, you have the potential to be en route to becoming a successful professional in the Retail industry. The retail Management online course is strategically divided into 9 modules to cover the key professional elements related to the Retail industry. It is designed in a way that not it will help the job seekers in this field but also the individuals with some experience who want to start a business. The course will help you learn from scratch and reach a higher level of professionalism. As you may know, organisational skills are important because good organisational skills establish trust and professionalism in the workplace. So, if you are looking to join the various Retail Management and organisational skills, then this Retail Management is your most desired course.</div></div> <div><h3> What Will You Learn?</h3><ul><li> <span></span> <span>Develop skills required for successful Retail Management and Merchandising</span></li><li> <span></span> <span>Enhance communication skills for relationship selling and networking in retail management.</span></li><li> <span></span> <span>Learn effective strategies for dealing with difficult customers and suppliers.</span></li><li> <span></span> <span>Gain knowledge about stock management, including warehouse activities, aims of warehousing, material handling, and packaging.</span></li></ul></div><div><h3> Course Content</h3><div><div><h4> Introduction to Retail Management</h4></div><div><h4> Productivity Techniques for Maximum Selling</h4></div><div><h4> Communication Skills for Relationship Selling</h4></div><div><h4> The Selling Process, Theories and Sales Promotions</h4></div><div><h4> The Importance of Consumer Behavior</h4></div><div><h4> Dealing with difficult customers</h4></div><div><h4> Dealing with Suppliers</h4></div><div><h4> Dealing with the management of stock</h4></div><div><h4> Retail Merchandising</h4></div><div><h4> Concluding Remarks</h4></div></div></div>A course by  Xpert Learning  RequirementsLearners with no prior Retail Management knowledge can enroll in this Retail Management course. Audience  Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability.  Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions.  Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.<h3> Audience</h3><ul><li> <span></span> <span>Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability.</span></li><li> <span></span> <span>Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions.</span></li><li> <span></span> <span>Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.</span></li></ul>

 About Course
Master the art of Retail business with this comprehensive online course on Retail Management and Merchandising
Retail Management Online course will teach you the basics to start a potential career or business in the promising field of the Retail Industry.
Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. Over the last couple of decades, total retail sales numbers in the United States have grown considerably, from just under 3 trillion U.S. dollars in 2000 to almost 6.6 trillion U.S. dollars in 2021. So it is definitely promising to start a business or career in the Retail industry. This Retail management online course will help individuals who are looking to start their career in the Retail management profession, or thinking about starting a business in this industry, This beginner's level course will be your stepping stone into the industry, and with a high level of professionalism, experience, and skills that it will enable, you have the potential to be en route to becoming a successful professional in the Retail industry. The retail Management online course is strategically divided into 9 modules to cover the key professional elements related to the Retail industry. It is designed in a way that not it will help the job seekers in this field but also the individuals with some experience who want to start a business. The course will help you learn from scratch and reach a higher level of professionalism. As you may know, organisational skills are important because good organisational skills establish trust and professionalism in the workplace. So, if you are looking to join the various Retail Management and organisational skills, then this Retail Management is your most desired course.
 What Will You Learn?
Develop skills required for successful Retail Management and Merchandising
Enhance communication skills for relationship selling and networking in retail management.
Learn effective strategies for dealing with difficult customers and suppliers.
Gain knowledge about stock management, including warehouse activities, aims of warehousing, material handling, and packaging.
 Course Content
Introduction to Retail Management Productivity Techniques for Maximum Selling Communication Skills for Relationship Selling The Selling Process, Theories and Sales Promotions The Importance of Consumer Behavior Dealing with difficult customers Dealing with Suppliers Dealing with the management of stock Retail Merchandising Concluding Remarks
A course by Xpert Learning RequirementsLearners with no prior Retail Management knowledge can enroll in this Retail Management course. Audience Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability. Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions. Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.
 Audience
Retail store owners or managers who want to improve their knowledge of retail management and merchandising strategies to increase their business profitability.
Entry-level retail employees who want to develop their skills and knowledge of the retail business and eventually advance to managerial positions.
Professionals from other fields who are considering a career change to retail management or who want to acquire knowledge about the retail industry.

Xpert Learning

Retail Management

Online Course Marketing

Online Course Creation

Merchandising

Marketing Management

Sales Management

Retail Management and Merchandising

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			<h2>Description</h2>		</div>
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			<p>Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First Piece of Artwork Online course is packed with actionable tips that will help you create your first online sale of artwork and improve your revenue if you're already selling.
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										<span>Learn to articulate the distinctions between basic and complicated PTSD (C-PTSD) and describe the unique problems involved with C-PTSD evaluation, recovery preparation, rehabilitation and care.</span>
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										<span>Understand C-PTSD neurobiology and how repeated sensitivity to dangerous conditions.</span>
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										<span>You will learn the applicability of Porges' Polyvagal Principle to C-PTSD therapy; especially the significance of establishing and using safe connections of commitment to improve recovery.</span>
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										<span>You will learn abreactions/flashbacks; severe 'depression-like' shutdown and avoidance; dissociation;</span>
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										<span>Learn about relational difficulties and challenges; chronic emotional and somatic dysregulation; chronic pain; and psychotic symptoms. </span>
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										<span>Learners will need regular access to a computer with an internet connection.</span>
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										<span>High speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.</span>
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										<span>This course is available to all learners, of all academic backgrounds.</span>
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										<span>A premium quality video course.</span>
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										<span>15 hours of content</span>
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										<span>Renowned accredited qualification</span>
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										<span>Unlimited access to resources.</span>
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					<div><p>This discussion of trauma Treatment, supporting materials on the nature and impact of life and health throughout the lifespan.</p></div>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Outstanding Customer Service Skills for Managers</strong></td>
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					<td>WHY Customer Service Is CRITICAL To Your Business!</td><td><span>🕐 00:05:00</span></td>
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					<td>Good Isn't Good Enough!</td><td><span>🕐 00:03:00</span></td>
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					<td>We Are ALL in the 'Helping Field'</td><td><span>🕐 00:10:00</span></td>
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					<td>Providing 'Concierge' Level Of Service</td><td><span>🕐 00:06:00</span></td>
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					<td>The 5 Tenets Of TQM00</td><td><span>🕐 00:03:00</span></td>
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					<td>How To Boost Customer Satisfaction</td><td><span>🕐 00:08:00</span></td>
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					<td>How To Avoid The 10 Deadly Sins Of Customer Service!00</td><td><span>🕐 00:15:00</span></td>
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					<td>More Money $$$ - Through Customer Retention</td><td><span>🕐 00:05:00</span></td>
				</tr>
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					<td>▶</td>
					<td>How Much Is A Customer Worth? $$$</td><td><span>🕐 00:08:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Do You Understand Your Customer?</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Dealing With Difficult Customers</td><td><span>🕐 00:19:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>'LEAP' Into Customer Service!</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Exceptional Phone Service</td><td><span>🕐 00:17:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>WHY Customers Buy From YOU! $$$</td><td><span>🕐 00:17:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td><td><span>🕐 00:07:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td><td><span>🕐 00:17:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Description
Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First Piece of Artwork Online course is packed with actionable tips that will help you create your first online sale of artwork and improve your revenue if you're already selling.

Learning outcome
Learn to articulate the distinctions between basic and complicated PTSD (C-PTSD) and describe the unique problems involved with C-PTSD evaluation, recovery preparation, rehabilitation and care.
Understand C-PTSD neurobiology and how repeated sensitivity to dangerous conditions.
You will learn the applicability of Porges' Polyvagal Principle to C-PTSD therapy; especially the significance of establishing and using safe connections of commitment to improve recovery.
You will learn abreactions/flashbacks; severe 'depression-like' shutdown and avoidance; dissociation;
Learn about relational difficulties and challenges; chronic emotional and somatic dysregulation; chronic pain; and psychotic symptoms.
Requirements
Learners will need regular access to a computer with an internet connection.
High speed broadband access (LAN, Cable or DSL) is highly recommended for the optimal learning experience.
This course is available to all learners, of all academic backgrounds.
Why should I take this course?
A premium quality video course.
15 hours of content
Course completion certificate
Renowned accredited qualification
Unlimited access to resources.
24/7 support
Requirements
This discussion of trauma Treatment, supporting materials on the nature and impact of life and health throughout the lifespan.
Course Curriculum
Outstanding Customer Service Skills for Managers			
▶	WHY Customer Service Is CRITICAL To Your Business!	🕐 00:05:00
▶	Good Isn't Good Enough!	🕐 00:03:00
▶	We Are ALL in the 'Helping Field'	🕐 00:10:00
▶	Providing 'Concierge' Level Of Service	🕐 00:06:00
▶	The 5 Tenets Of TQM00	🕐 00:03:00
▶	How To Boost Customer Satisfaction	🕐 00:08:00
▶	How To Avoid The 10 Deadly Sins Of Customer Service!00	🕐 00:15:00
▶	More Money $$$ - Through Customer Retention	🕐 00:05:00
▶	How Much Is A Customer Worth? $$$	🕐 00:08:00
▶	Do You Understand Your Customer?	🕐 00:07:00
▶	Dealing With Difficult Customers	🕐 00:19:00
▶	'LEAP' Into Customer Service!	🕐 00:18:00
▶	Exceptional Phone Service	🕐 00:17:00
▶	WHY Customers Buy From YOU! $$$	🕐 00:17:00
▶	BONUS LECTURE!!! FINAL TIPS!!!	🕐 00:07:00
▶	BONUS LECTURE!!! FINAL TIPS!!!	🕐 00:17:00

Skill Up

Customer Service

Professional Selling Skills (PSS)

Professional Skills

Counselling Skills

Dealing With Difficult Customers

Description Engaging in art licensing is a perfect opportunity to improve your passive earnings. The Art Licensing: Sell Your First

Outstanding Customer Service Skills for Managers

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p><span>In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company. </span></p>
<p><span>What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course.</span></p>
<h3><strong>What You'll Learn</strong></h3>
<ul>
<li><span>STOP Losing Money Due to Poor or Average Customer Service! $$$</span></li>
<li><span>Make MORE Money from Each Customer! $$$</span></li>
<li><span>SAVE a Fortune in Advertising Dollars! $$$</span></li>
<li><span>Get MORE Referrals! $$$</span></li>
<li><span>Solve Problems FAST!</span></li>
<li><span>Retain Existing Customers!</span></li>
<li><span>Learn How to Create an Outstanding Customer Service Experience</span></li>
<li><span>Learn the 5 Tenets of TQM</span></li>
<li><span>Avoid the 10 Deadly Sins of Customer Service!</span></li>
<li><span>How to Handle Difficult Customers like a PRO!</span></li>
<li><span>... and MUCH More!!!</span></li>
</ul>
<h3><strong>Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide'</strong></h3>
<ul>
<li><span>Access from all types of devices with internet access and optimum screen size</span></li>
<li><span>2.5 hours of video lessons</span></li>
<li><span>1 full-length</span></li>
<li><span>1 resource to download</span></li>
<li><span>A CPD-accredited certificate of completion</span></li>
<li><span>Opportunity to download PDF certification promptly after successful completion of the course.</span></li>
<li><span>Learning the ways of minimizing loss due to average or poor customer service</span></li>
<li><span>Understanding how to handle difficult customers</span></li>
<li><span>Learning to create an excellent customer service experience</span></li>
<li><span>Avoiding the mistakes and errors in customer service</span></li>
<li><span>Gaining knowledge of handling customers for retention</span></li>
</ul>
<h3><strong>Who Is This Course For?</strong></h3>
<p><span>The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course.</span></p>
<h3><strong>Requirements</strong></h3>
<div>
<ul>
<li>Basic / Simple Computer Skills</li>
<li>Basic English</li>
</ul>
</div>
<h3><strong>Career Path</strong></h3>
<p><span>With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company.</span></p><table>				<tbody><tr>
					<td colspan="4">Outstanding Customer Service - The Ultimate Guide!</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHY Customer Service Is CRITICAL To Your Business!</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Isn't Good Enough!</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>We Are ALL in the 'Helping Field'</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing 'Concierge' Level Of Service</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The 5 Tenets Of TQM</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How To Boost Customer Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How To Avoid The 10 Deadly Sins Of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>More Money $$$ - Through Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Much Is A Customer Worth? $$$</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Do You Understand Your Customer?</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>'LEAP' Into Customer Service!</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Exceptional Phone Service</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHY Customers Buy From YOU! $$$</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
				</tbody></table>

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company. 
What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course.
What You'll Learn
STOP Losing Money Due to Poor or Average Customer Service! $$$
Make MORE Money from Each Customer! $$$
SAVE a Fortune in Advertising Dollars! $$$
Get MORE Referrals! $$$
Solve Problems FAST!
Retain Existing Customers!
Learn How to Create an Outstanding Customer Service Experience
Learn the 5 Tenets of TQM
Avoid the 10 Deadly Sins of Customer Service!
How to Handle Difficult Customers like a PRO!
... and MUCH More!!!
Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide'
Access from all types of devices with internet access and optimum screen size
2.5 hours of video lessons
1 full-length
1 resource to download
A CPD-accredited certificate of completion
Opportunity to download PDF certification promptly after successful completion of the course.
Learning the ways of minimizing loss due to average or poor customer service
Understanding how to handle difficult customers
Learning to create an excellent customer service experience
Avoiding the mistakes and errors in customer service
Gaining knowledge of handling customers for retention
Who Is This Course For?
The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course.
Requirements
Basic / Simple Computer Skills
Basic English
Career Path
With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company.
Outstanding Customer Service - The Ultimate Guide!			
	WHY Customer Service Is CRITICAL To Your Business!	FREE	00:05:00
	Good Isn't Good Enough!	FREE	00:03:00
	We Are ALL in the 'Helping Field'		00:10:00
	Providing 'Concierge' Level Of Service		00:06:00
	The 5 Tenets Of TQM		00:03:00
	How To Boost Customer Satisfaction		00:08:00
	How To Avoid The 10 Deadly Sins Of Customer Service!		00:15:00
	More Money $$$ - Through Customer Retention		00:05:00
	How Much Is A Customer Worth? $$$		00:08:00
	Do You Understand Your Customer?		00:07:00
	Dealing With Difficult Customers		00:19:00
	'LEAP' Into Customer Service!		00:18:00
	Exceptional Phone Service		00:17:00
	WHY Customers Buy From YOU! $$$		00:17:00
	BONUS LECTURE!!! FINAL TIPS!!!		00:07:00
	BONUS LECTURE!!! FINAL TIPS!!!		00:17:00

iStudy UK

Customer Experience

Customer Care

Customer Success (CS)

Outstanding Customer Service - The Ultimate Guide!

<div>
	<h3><b>Description:</b></h3>
<p><span>Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers..</span></p>
<h3><strong>Assessment:</strong></h3>
<ul>
<li>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</li>
<li>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Certificate in Handling a Difficult Customer </b>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic background.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Certificate in Handling a Difficult Customer</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</p>
		</div><table width="100%">				<tbody><tr>
					<td><i></i></td>
					<td>Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Right Attitude Starts with You</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Management (Internal Stressors)</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Stress Management (External Stressors)</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Transactional Analysis</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Why are Some Customers Difficult</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with the Customer Over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with the Customer In Person</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sensitivity in Dealing with Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Scenarios of Dealing with a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Following up With a Customer Once You Have Addressed Their Issue</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Certificate in Handling a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Certificate in Handling a Difficult Customer</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Description:
Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers..
Assessment:
At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Requirements
Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
	Getting Started		00:05:00
	The Right Attitude Starts with You		00:25:00
	Stress Management (Internal Stressors)		00:35:00
	Stress Management (External Stressors)		00:25:00
	Transactional Analysis		00:25:00
	Why are Some Customers Difficult		00:25:00
	Dealing with the Customer Over the Phone		00:35:00
	Dealing with the Customer In Person		00:25:00
	Sensitivity in Dealing with Customers		00:30:00
	Scenarios of Dealing with a Difficult Customer		00:15:00
	Following up With a Customer Once You Have Addressed Their Issue		00:12:00
	Wrapping Up		00:07:00
Mock Exam			
	Mock Exam- Certificate in Handling a Difficult Customer		00:20:00
Final Exam			
	Final Exam- Certificate in Handling a Difficult Customer		00:20:00
Order Your Certificate and Transcript			
	Order Your Certificates and Transcripts		00:00:00

John Academy

Certificate in Further Education & Training (Cert Ed)

Certificate of Completion of Training (CCT)

Certificate of Completion (CCL)

IT Certifications

Certificate in Advanced English (CAE)

Certificate in Handling a Difficult Customer

<p><strong>Are you someone who wants to be a retail entrepreneur?</strong></p><p><strong>Or do you want to know more about this exciting industry?</strong></p><p>If the answer to any of these questions is a yes, then you've landed in the right place.</p><p>Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry.</p><p>Our <strong>Retail Management</strong> course is ideal for newcomers and existing <strong>Retail</strong> workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful <strong>retail management.</strong> Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today!</p><p><strong>This Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> </strong><strong>Course 01: </strong>Retail Management - Level 5</li><li><strong> </strong><strong>Course 02: </strong>Logistic Management</li><li><strong> </strong><strong>Course 03: </strong>Retail Strategy</li><li><strong> </strong><strong>Course 04: </strong>Basic Product Management</li><li><strong> </strong><strong>Course 05: </strong>Purchasing &amp; Procurement Course - Level 3</li><li><strong> </strong><strong>Course 06: </strong>Level 3 Tax Accounting</li><li><strong> </strong><strong>Course 07: </strong>Introduction to VAT</li><li><strong> </strong><strong>Course 08: </strong>Commercial Law 2021</li><li><strong> </strong><strong>Course 09: </strong>Operations Management</li><li><strong> </strong><strong>Course 10: </strong>Strategic Planning and Analysis for Marketing</li><li><strong> </strong><strong>Course 11: </strong>Sales Negotiation Training</li><li><strong> </strong><strong>Course 12: </strong>Basic Business Finance</li><li><strong> </strong><strong>Course 13: </strong>Diploma in QuickBooks Bookkeeping</li><li><strong> </strong><strong>Course 14: </strong>Customer Service</li></ul><p>Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning.</p><p><strong>Learning Outcome of this Bundle from Apex Learning</strong></p><ul><li>Understand the fundamentals of Retail Management.</li><li>Learn the importance of smart selling in a <strong>retail</strong> environment</li><li>How to pre-empt and satisfy customers' expectations</li><li>Techniques for dealing with difficult customers and situations</li><li>Ability to become a more effective personal seller</li><li>The importance of communication skills</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Talented <strong>Retail</strong> managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of <strong>Retail Management</strong> include the following:</p><ul><li>Sales Manager</li><li>Store Manager</li><li>Warehouse Manager</li><li>Retail Management Trainee</li><li>Retail Team Leader</li><li>Service Supervisor</li><li>Team Leader</li></ul><p>These jobs pay between <strong>£32,000 and 125,000 annually.</strong></p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course <strong>(Retail Management - Level 5)</strong> absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>(Retail Management - Level 5</strong><strong>)</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Are you someone who wants to be a retail entrepreneur?
Or do you want to know more about this exciting industry?
If the answer to any of these questions is a yes, then you've landed in the right place.
Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry.
Our Retail Management course is ideal for newcomers and existing Retail workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful retail management. Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today!
This Bundle Consists of the following Premium courses: 
Course 01: Retail Management - Level 5
Course 02: Logistic Management
Course 03: Retail Strategy
Course 04: Basic Product Management
Course 05: Purchasing & Procurement Course - Level 3
Course 06: Level 3 Tax Accounting
Course 07: Introduction to VAT
Course 08: Commercial Law 2021
Course 09: Operations Management
Course 10: Strategic Planning and Analysis for Marketing
Course 11: Sales Negotiation Training
Course 12: Basic Business Finance
Course 13: Diploma in QuickBooks Bookkeeping
Course 14: Customer Service
Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning.
Learning Outcome of this Bundle from Apex Learning
Understand the fundamentals of Retail Management.
Learn the importance of smart selling in a retail environment
How to pre-empt and satisfy customers' expectations
Techniques for dealing with difficult customers and situations
Ability to become a more effective personal seller
The importance of communication skills
 CPD 
140 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone from any background can enrol in this bundle.
 Requirements 
Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.
 Career path 
Talented Retail managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of Retail Management include the following:
Sales Manager
Store Manager
Warehouse Manager
Retail Management Trainee
Retail Team Leader
Service Supervisor
Team Leader
These jobs pay between £32,000 and 125,000 annually.
 Certificates 
Certificate of completion
 Digital certificate - Included 
You will get the PDF Certificate for the title course (Retail Management - Level 5) absolutely Free!
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Retail Management - Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Retail Management Courses

<p>Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills.</p><p>The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service.</p><p>Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand.</p><p><strong>Why would you choose the Customer Service course from Compliance Central:</strong></p><ul><li>Lifetime access to Customer Service course materials</li><li>Full tutor support is available from Monday to Friday with the Customer Service course</li><li>Learn Customer Service skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Customer Service course</li><li>Accessible, informative Customer Service learning modules designed by experts</li><li>Get 24/7 help or advice from our email and live chat teams with the Customer Service</li><li>Study Customer Service in your own time through your computer, tablet or mobile device.</li><li>A 100% learning satisfaction guarantee with your Customer Service Course</li></ul><p><strong> Customer Service </strong></p><p><strong>Curriculum Breakdown of the Customer Service Course</strong></p><ul><li>WHY Customer Service Is CRITICAL To Your Business!</li><li>Good Isn't Good Enough!</li><li>We Are ALL in the 'Helping Field'</li><li>Providing 'Concierge' Level Of Service</li><li>The 5 Tenets Of TQM</li><li>How To Boost Customer Satisfaction</li><li>How To Avoid The 10 Deadly Sins Of Customer Service!</li><li>More Money $$$ - Through Customer Retention</li><li>How Much Is A Customer Worth? $$$</li><li>Do You Understand Your Customer?</li><li>Dealing With Difficult Customers</li><li>'LEAP' Into Customer Service!</li><li>Exceptional Phone Service</li><li>WHY Customers Buy From YOU! $$$<strong><br /></strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The Customer Service course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Service.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills.
The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service.
Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand.
Why would you choose the Customer Service course from Compliance Central:
Lifetime access to Customer Service course materials
Full tutor support is available from Monday to Friday with the Customer Service course
Learn Customer Service skills at your own pace from the comfort of your home
Gain a complete understanding of Customer Service course
Accessible, informative Customer Service learning modules designed by experts
Get 24/7 help or advice from our email and live chat teams with the Customer Service
Study Customer Service in your own time through your computer, tablet or mobile device.
A 100% learning satisfaction guarantee with your Customer Service Course
 Customer Service 
Curriculum Breakdown of the Customer Service Course
WHY Customer Service Is CRITICAL To Your Business!
Good Isn't Good Enough!
We Are ALL in the 'Helping Field'
Providing 'Concierge' Level Of Service
The 5 Tenets Of TQM
How To Boost Customer Satisfaction
How To Avoid The 10 Deadly Sins Of Customer Service!
More Money $$$ - Through Customer Retention
How Much Is A Customer Worth? $$$
Do You Understand Your Customer?
Dealing With Difficult Customers
'LEAP' Into Customer Service!
Exceptional Phone Service
WHY Customers Buy From YOU! $$$
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work.
 Requirements 
To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection.
 Career path 
The Customer Service course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Service.
 Certificates 
CPD Accredited PDF Certificate
 Digital certificate - Included 
CPD Accredited PDF Certificate
CPD Accredited Hard Copy Certificate
 Hard copy certificate - £10.79 
CPD Accredited Hard Copy Certificate
Delivery Charge:
Inside the UK: Free
Outside of the UK: £9.99 each

Compliance Central

Service Design Courses (SDC)

Professional Skills Course (PSC)

Certified in Data Protection (CDP)

Continuous Professional Development (CPD)

Level 3 Diploma in Customer Service

Level 2 Diploma in Customer Service

<p><strong></strong><strong> Boost Your Career By Enrolling In This Customer Service Bundle To Overcome Your Challenges!</strong><strong></strong></p><p><strong> 7 </strong><strong>in 1 Customer Service Bundle! </strong><strong></strong></p><p>Improve your knowledge and enhance your skills to succeed with this Customer Service bundle. This Customer Service bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow.</p><p><strong>This Customer Service Bundle Contains 7 </strong><strong>of Our Premium Courses for One Discounted Price:</strong></p><ul><li><strong> Course 01: </strong>Customer Service Training</li><li><strong> Course 02: </strong>Know Your Customer (KYC)</li><li><strong> Course 03: </strong>Customer Relationship Management</li><li><strong> Course 04: </strong>Customer Services Coordinator</li><li><strong> Course 05: </strong>Understanding Excellence In Customer Service For Hospitality</li><li><strong> Course 06: </strong>Business Etiquette and Professional Behavior</li><li><strong> Course 07: </strong>Developing Interpersonal Skills Course</li></ul><p>All the courses under this Customer Service bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Customer Service bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want.</p><p>With this comprehensive Customer Service bundle, you can achieve your dreams and train for your ideal career. This Customer Service bundle covers essential aspects in order to progress in your chosen career.</p><p><strong>Why Prefer Us?</strong></p><ul><li>All-in-one package of <strong>7 </strong>premium courses bundle</li><li>Earn a certificate accredited by</li><li><strong>Get a free student ID </strong>card<strong>! </strong>(£10 postal charge will be applicable for international delivery)</li><li>Globally Accepted Standard Lesson Planning</li><li>Free Assessments</li><li>24/7 Tutor Support.</li></ul> <p>Start your learning journey straightaway!</p><p><strong> Course 01: Customer Service Training</strong></p><ul><li>WHY Customer Service Is CRITICAL To Your Business!</li><li>Good Isn't Good Enough!</li><li>We Are ALL in the 'Helping Field'</li><li>Providing a 'Concierge' Level Of Service</li><li>The 5 Tenets Of TQM</li><li>How To Boost Customer Satisfaction</li><li>How To Avoid The 10 Deadly Sins!</li><li>More Money $$$ - Through Customer Retention</li><li>How Much Is A Customer Worth? $$$</li><li>Do You Understand Your Customer?</li><li>Dealing With Difficult Customers</li><li>'LEAP' Into CS!</li><li>Exceptional Phone Service</li><li>WHY Customers Buy From YOU! $$$</li><li>BONUS LECTURE!!! FINAL TIPS!!!</li></ul><p><strong>Assessment Process</strong></p><p>Once you have completed all the courses in this bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        75 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This bundle is suitable for everyone.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate </h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPDQS Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div> <ul><li>Upon passing the Bundle, you need to order to receive a <strong>Hard Copy certificate</strong> for each of the courses inside this bundle as proof.</li></ul><ul><li>If you are an <strong>international student,</strong> then you have to pay an additional <strong>10 GBP</strong> as an international delivery charge.</li></ul> </div>

                        </div>

 Boost Your Career By Enrolling In This Customer Service Bundle To Overcome Your Challenges!
 7 in 1 Customer Service Bundle! 
Improve your knowledge and enhance your skills to succeed with this Customer Service bundle. This Customer Service bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow.
This Customer Service Bundle Contains 7 of Our Premium Courses for One Discounted Price:
Course 01: Customer Service Training
Course 02: Know Your Customer (KYC)
Course 03: Customer Relationship Management
Course 04: Customer Services Coordinator
Course 05: Understanding Excellence In Customer Service For Hospitality
Course 06: Business Etiquette and Professional Behavior
Course 07: Developing Interpersonal Skills Course
All the courses under this Customer Service bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Customer Service bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want.
With this comprehensive Customer Service bundle, you can achieve your dreams and train for your ideal career. This Customer Service bundle covers essential aspects in order to progress in your chosen career.
Why Prefer Us?
All-in-one package of 7 premium courses bundle
Earn a certificate accredited by
Get a free student ID card! (£10 postal charge will be applicable for international delivery)
Globally Accepted Standard Lesson Planning
Free Assessments
24/7 Tutor Support.
Start your learning journey straightaway!
 Course 01: Customer Service Training
WHY Customer Service Is CRITICAL To Your Business!
Good Isn't Good Enough!
We Are ALL in the 'Helping Field'
Providing a 'Concierge' Level Of Service
The 5 Tenets Of TQM
How To Boost Customer Satisfaction
How To Avoid The 10 Deadly Sins!
More Money $$$ - Through Customer Retention
How Much Is A Customer Worth? $$$
Do You Understand Your Customer?
Dealing With Difficult Customers
'LEAP' Into CS!
Exceptional Phone Service
WHY Customers Buy From YOU! $$$
BONUS LECTURE!!! FINAL TIPS!!!
Assessment Process
Once you have completed all the courses in this bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards.
 CPD 
75 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This bundle is suitable for everyone.
 Requirements 
You will not need any prior background or expertise.
 Career path 
This bundle will allow you to kickstart or take your career in the related sector to the next stage.
 Certificates 
CPDQS Accredited Certificate
 Digital certificate - Included 
CPDQS Accredited Certificate
 Hard copy certificate - £29 
Upon passing the Bundle, you need to order to receive a Hard Copy certificate for each of the courses inside this bundle as proof.
If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Academy for Health and Fitness

Certificate in Education & Training (CET)

Trainers Course

Customer Service Training Course - CPD Certified

<p><strong>Customer Service Training Course</strong><strong> is Now The Most Demanding Course to Advance Your Career!</strong></p><p>Customer Service Course is for those who want to <strong>advance </strong>in this field. Throughout this course, you will learn the <strong>essential skills</strong> and gain the knowledge needed to become <strong> well versed in Personal Finance</strong>.</p><p>Our course starts with the basics of Customer Service training and gradually progresses towards <strong>advanced topics</strong>. Therefore, each lesson of this course is <strong> intuitive and easy to understand.</strong></p><p><strong>Key Points You'll Learn:</strong></p><ul><li>Customer service to create Super-fans who <strong>will buy more and recommend your business</strong> to their friends.</li><li>Create a customer experience that <strong>delights clients</strong> and makes them feel like they're getting a great product.</li><li><strong>Earn more money</strong> from repeat customers and referrals.</li><li>Turn even angry clients into loyal, long-term clients with <strong>amazing customer service</strong>.</li><li><strong>Engage</strong> your customers better.</li><li>Give customers an experience that makes them <strong>love your service.</strong></li></ul><p>So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to <strong>impress your employers</strong>.</p><p>Along with the Customer Service training course, you also get:</p><ul><li>Lifetime Access</li><li>Unlimited Retake Exam &amp; Tutor Support</li><li>Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.)</li><li>100% Learning Satisfaction Guarantee</li></ul><p><strong>Curriculum Summary:</strong></p><ul><li>Importance of Customer Service</li><li>Customer Service Assistant</li><li>Providing 'Concierge' Level Of Service</li><li>The 5 Tenets Of Total Quality Management</li><li>How To Boost Customer service Satisfaction</li><li>How To Avoid The 10 Deadly Sins Of Customer Service!</li><li>More Money - Through Customer Retention</li><li>Dealing With Difficult Customers</li></ul><p><strong>Method of Assessment</strong></p><ul><li>MCQ Based</li><li>Passing Marks 60%</li><li>Instant Assessment and Feedback</li></ul><p><strong>Certification</strong></p><ul><li>CPD Accredited (CPD QS) Certificate</li><li>Digital (PDF) &amp; Hardcopy certificates are available</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this course.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you can explore trendy and in-demand jobs related to Customer Service.</p><ul><li>Customer Service Trainer: £25,000 to £40,000 per year</li><li>Customer Experience Specialist: £22,000 to £38,000 per year</li><li>Training and Development Coordinator: £22,000 to £35,000 per year</li><li>Customer Success Manager: £28,000 to £45,000 per year</li><li>Call Center Training Supervisor: £28,000 to £40,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Customer Service Training Course is Now The Most Demanding Course to Advance Your Career!
Customer Service Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become  well versed in Personal Finance.
Our course starts with the basics of Customer Service training and gradually progresses towards advanced topics. Therefore, each lesson of this course is  intuitive and easy to understand.
Key Points You'll Learn:
Customer service to create Super-fans who will buy more and recommend your business to their friends.
Create a customer experience that delights clients and makes them feel like they're getting a great product.
Earn more money from repeat customers and referrals.
Turn even angry clients into loyal, long-term clients with amazing customer service.
Engage your customers better.
Give customers an experience that makes them love your service.
So, stand out in the job market by completing the course. Get an accredited certificate and add it to your resume to impress your employers.
Along with the Customer Service training course, you also get:
Lifetime Access
Unlimited Retake Exam & Tutor Support
Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.)
100% Learning Satisfaction Guarantee
Curriculum Summary:
Importance of Customer Service
Customer Service Assistant
Providing 'Concierge' Level Of Service
The 5 Tenets Of Total Quality Management
How To Boost Customer service Satisfaction
How To Avoid The 10 Deadly Sins Of Customer Service!
More Money - Through Customer Retention
Dealing With Difficult Customers
Method of Assessment
MCQ Based
Passing Marks 60%
Instant Assessment and Feedback
Certification
CPD Accredited (CPD QS) Certificate
Digital (PDF) & Hardcopy certificates are available
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone from any background can enrol in this course.
 Requirements 
To enrol in this course, all you need is a basic understanding of the English Language and an internet connection.
 Career path 
After completing this course, you can explore trendy and in-demand jobs related to Customer Service.
Customer Service Trainer: £25,000 to £40,000 per year
Customer Experience Specialist: £22,000 to £38,000 per year
Training and Development Coordinator: £22,000 to £35,000 per year
Customer Success Manager: £28,000 to £45,000 per year
Call Center Training Supervisor: £28,000 to £40,000 per year
 Certificates 
CPD Accredited PDF Certificate
 Digital certificate - Included 
CPD Accredited PDF Certificate
CPD Accredited Hard Copy Certificate
 Hard copy certificate - £10.79 
CPD Accredited Hard Copy Certificate
Delivery Charge:
Inside the UK: Free
Outside of the UK: £9.99 each

150 Dealing With Difficult Customers courses in Coventry

Building Better Careers with Soft Skills: 1-Day Workshop in Hinckley

By Mangates

Practical Sales Skills 1 Day Workshop in Hinckley

By Mangates

Boost Customer Satisfaction: Join us 1 Day Training in Hinckley

By Mangates

Essential Management Skills 1 Day Workshop in Hinckley

By Mangates

Managing a Virtual Team 1 Day Training in Hinckley

By Mangates

Essential Management Skills 1 Day Workshop in Solihull

By Mangates

Employee Engagement 1 Day Training in Solihull

By Mangates

Managing a Virtual Team 1 Day Training in Solihull

By Mangates

Train-The-Trainer 1 Day Training in Coventry

By Mangates

Leading Effective Teams 1 Day Workshop in Coventry

By Mangates

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