376 Dealing With Difficult Customers courses delivered Online

Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Level 2 Award in Job Search and Interview Skills course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Level 2 Award in Job Search and Interview Skills course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Level 2 Award in Job Search and Interview Skills course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Level 2 Award in Job Search and Interview Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Award in Job Search and Interview Skills Bundle Course Course 01: Level 2 Award in Job Search and Interview Skills Course 02: Level 5 Proofreading & Copy Editing Course 03: Dealing With Difficult People ***Other Benefits of Level 2 Award in Job Search and Interview Skills Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Award in Job Search and Interview Skills course] Course Curriculum of Level 2 Award in Job Search and Interview Skills Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- Assessment Method After completing each module of the Level 2 Award in Job Search and Interview Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Award in Job Search and Interview Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 2 Award in Job Search and Interview Skills course is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Level 2 Award in Job Search and Interview Skills course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Our Time Management course comprises a series of easy-to-digest, in-depth modules designed to provide you with a detailed, expert level of information. Thecourse is designed to provide learners with transferable skills that are required in any workplace. It covers fundamental approaches and tactics for successfully scheduling time, increasing productivity, and lowering work-related stress. If you want to start a career as a manager or improve your knowledge and abilities in time management but do not know where to start. In that case, this course will provide you with the necessary knowledge and skills to take your professionalism to the next level. Enrol in our Time Management course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your career development. This can help you equip yourself with the skills you will need to land your dream job. Learning Outcomes After completing the course, you will be able to: Increase workplace productivity by implementing key time management techniques. Prioritise workload and plan your time effectively. Respect other people's time and keep your team and boss focus. Manage meetings more effectively and complete important tasks on time. Improve work performance by setting smart daily goals and planning each working day. Live a value centred life. Why Choose Time Management Course from Us Self-paced course, access available from anywhere. This Course Easy to understand, high-quality study materials. This Course developed by industry experts. This Course MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Time Management Course Course 01: Time Management Course 02: Dealing With Difficult People Course 03: Level 4 Copywriting ***Others Included Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum Module 1: Basics of Time Management What is Time Management? Importance of Time Management What are Time Management Skills? How to Improve Time Management Skills? Implications of Poor Time Management Module 2: Prioritize Your Time Managing Time & Goals Prioritizing Making Lists Managing Your Lists & Priorities Getting It Done Module 3: Organize Your Time Scheduling Project Schedules Module 4: Using Your Time Efficiently Managing Distractions Maintaining A Healthy Rhythm Module 5: Time Management in the Workplace Respecting Other People's Time Keeping Your Team Focused Keeping Your Boss Focused Committing to Personal Change Module 6: Time Management for Students Principles of Time Management for Students Module 7: Time Management Software The Future is Here Project Management Software Information Capture, Sharing, and Development Software Collaboration Software Personal Organization Software and To-Do List Managers Module 8: Create a Value-Based Time Management Plan Does the Way You Spend Your Time Truly Reflect Your Values? Are You Mistaken About Your Priorities? Why Aren't You Spending Time on the Important Stuff? Live a Value-Centered Life -------------- Assessment Method After completing each module of the Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Office Managers Teaching Professionals Personal Assistants & Secretaries HR Professionals Administrative Assistants Requirements There are no specific requirements for this Time Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Level 5 Diploma in Family Support Worker Learn new skills and expand your professional knowledge with our Level 5 Diploma in Family Support Worker course, which you can complete from the comfort of your own home at your own speed. The Level 5 Diploma in Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! The Family Support Worker will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this course, you will master the skill set needed to assist all types of families in overcoming their problems. Enrol in our Level 5 Diploma in Family Support Worker Course today to gain access to high-quality training modules that will cover the important topics you need to thrive in your chosen field and help you get closer to your ideal career! Learning Outcomes After completing the Level 5 Diploma in Family Support Worker course, you will be able to: Describe the fundamentals of a family support worker. Know the theoretical basis for family support. Know legislation, policy, and guidance. Help parents, children and young people with mental health problems. Identify the use of Alcohol and Other Drugs. Know comprehensive family assessment. Solve family issues. Help children and families dealing with divorce and separation. Describe the fundamentals of safeguarding. Explain the building blocks of healthy family relationships. Level 5 Diploma in Family Support Worker Unlock your potential with our Level 5 Diploma in Family Support Worker course. Gain comprehensive skills and knowledge in family dynamics, counseling, and community support. Elevate your career prospects with our accredited Level 5 Diploma in Family Support Worker. Enroll now and become a certified Level 5 Family Support Worker today! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Level 5 Diploma in Family Support Worker course. Module 01: A Quick Overview of Family Support Work 36:32 1: A Quick Overview of Family Support Work 33:32 2: A Quick Overview of Family Support Work 03:00 Module 02: A Theoretical Basis for Family Support 17:30 3: A Theoretical Basis for Family Support 14:30 4: A Theoretical Basis for Family Support 03:00 Module 03: Understanding the Legislation, Policy and Guidance 30:34 5: Understanding the Legislation, Policy and Guidance 27:34 6: Understanding the Legislation, Policy and Guidance 03:00 Module 04: Parents and Mental Health 10:00 7: Parents and Mental Health 07:00 8: Parents and Mental Health 03:00 Module 05: Identifying Alcohol and Other Drug Use 14:28 9: Identifying Alcohol and Other Drug Use 12:28 10: Identifying Alcohol and Other Drug Use 02:00 Module 06: Comprehensive Family Assessment 52:36 11: Comprehensive Family Assessment 49:36 12: Comprehensive Family Assessment 03:00 Module 07: Solving Family Issues 28:21 13: Solving Family Issues 25:21 14: Solving Family Issues 03:00 Module 08: Helping Children and Families Deal With Divorce and Separation 37:32 15: Helping Children and Families Deal With Divorce and Separation 33:32 16: Helping Children and Families Deal With Divorce and Separation 04:00 Module 09: Safeguarding - Assessing Need and Providing Help: Part-1 32:27 17: Safeguarding - Assessing Need and Providing Help: Part-1 29:27 18: Safeguarding - Assessing Need and Providing Help: Part-1 03:00 Module 10: Safeguarding - Assessing Need and Providing Help: Part-2 31:52 19: Safeguarding - Assessing Need and Providing Help: Part-2 27:52 20: Safeguarding - Assessing need and Providing Help: Part-2 04:00 Module 11: The Building Blocks of Healthy Family Relationships 28:08 21: The Building Blocks of Healthy Family Relationships 26:08 22: The Building Blocks of Healthy Family Relationships 02:00 Who is this course for? Level 5 Diploma in Family Support Worker The Level 5 Diploma in Family Support Worker course is ideal for people who want to get a head start in this field or are aspiring professionals. Requirements Level 5 Diploma in Family Support Worker There are no specific requirements for this Level 5 Diploma in Family Support Worker course because it does not require any advanced knowledge or skills. Career path Level 5 Diploma in Family Support Worker Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

End of Life Care: Level 2 Certificate in Principles of End of Life Care This Level 2 Certificate in Principles of End of Life Care course is designed to teach you the essential skills and knowledge to support an individual at their end of life. This Level 2 Certificate in Principles of End of Life Care course will provide you a thorough understanding of care planning, dealing with difficult issues, and applying your knowledge in a practical setting. Understanding Level 2 Certificate in Principles of End of Life Care course will also assist you in developing communication skills and understanding the importance of communicating effectively with your patients and their families. The knowledge you will gain from this End of Life Care: Level 2 Certificate in Principles of End of Life Care course will enable you to always put the best interests of your patients ahead of your own. Why Choose End of Life Care: Level 2 Certificate in Principles of End of Life Care Course from Us Self-paced End of Life Care: Level 2 Certificate in Principles of End of Life Care course, access available from anywhere. End of Life Care: Level 2 Certificate in Principles of End of Life Care Course developed by industry experts. Free PDF certificate as soon as completing this End of Life Care: Level 2 Certificate in Principles of End of Life Care course. Main Course: Level 2 Certificate in Principles of End of Life Care course Free Courses: Course 01: Level 3 Award in Health and Social Care Course 02: Clinical Psychology Diploma Course 03: Adults Support Worker Special Offers of this End of Life Care: End of Life Care Course This Sports of Life Care: End of Life Care Course includes a FREE PDF Certificate. Lifetime access to this End of Life Care: End of Life Care Course Instant access to this End of Life Care: End of Life Care Course Get FREE Tutor Support from Monday to Friday in this End of Life Care: End of Life Care Course [ Note: Free PDF certificate as soon as completing the End of Life Care: End of Life Care Course] End of Life Care: Level 2 Certificate in Principles of End of Life Care Course Curriculum of Level 2 Certificate in Understanding End of Life Care Module 01: Understand how to work in end-of-life Care. Module 02: Understand how to provide support to manage pain and discomfort. Module 03: End-of-life care and dementia Module 04: Understanding the role of the care worker at the time of death. Module 05: Understand loss and grief in end-of-life Care. Assessment Method of End of Life Care After completing each module of the End of Life Care: End of Life Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of End of Life Care After completing the MCQ/Assignment assessment for this End of Life Care: End of Life Care Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? End of Life Care: Level 2 Certificate in Principles of End of Life Care This End of Life Care: Level 2 Certificate in Principles of End of Life Care course is ideal for: Health and social care workers Individuals working in an adult care environment. Carers and caretakers Special Note: Our Level 2 Certificate in Principles of End of Life Care Course is not a regulated course. To get Qualified, you may choose the following options: Level 2 Certificate in Principles of End of Life Care (RQF) Level 3 Certificate in the Principles of End of Life Care (RQF) Certificate in principles of end of life care (QCF) Level 2 Award in Awareness of End of Life Care (QCF) Certificate In Understanding End Of Life Care RQF QCF Level 2 NCFE Level 3 Certificate (RQF) - End of Life Care Requirements End of Life Care: Level 2 Certificate in Principles of End of Life Care Students who intend to enrol in this End of Life Care: Level 2 Certificate in Principles of End of Life Care Course must meet the following requirements: End of Life Care: Good command of the English language End of Life Care: Must be vivacious and self-driven. End of Life Care: Minimum Basic computer knowledge End of Life Care: A minimum of 16 years of age is required. Career path End of Life Care: Level 2 Certificate in Principles of End of Life Care The knowledge you will gain through this Level 2 Certificate in Principles of End of Life Care course may lead you to a variety of career opportunities, such as - Social Care Workers- £28,000 (Approximately) Adult Care Worker £30,000 (Approximately) Healthcare Advisor - £27,500 (Approximately) Certificates Certificate of completion Digital certificate - Included

Family Support Worker Online Training Latest Updates (March 2024) Learn new skills and expand your professional knowledge with our Family Support Worker: Family Support Worker course, which you can complete from the comfort of your own home at your own speed. The Family Support Worker Course has been skillfully created for you to complete through distance e-learning and achieve a professional certificate without ever leaving your house! The Family Support Worker: Family Support Worker course will teach you the legislation that underlies many of family support workers' responsibilities and the interpersonal skills required to make a difference in this field. By the end of this Family Support Worker course, you will master the skill set needed to assist all types of families in overcoming their problems. Being a Family Support Worker, you will provide practical assistance as well as emotional support to families. Typically, as a family support worker will work for local governments' social services. A family support worker's primary responsibility is to provide hands-on support to service users, reducing problems and risks. Also, a family support worker assisting in ensuring that children can remain with their families. Learning Objectives After completing the Level 5 Diploma in Family Support Worker course, the learner will be able to: Understand the fundamentals of a family support worker. Understand the theoretical basis for family support. Know legislation, policy, and guidance. Help parents, children and young people with mental health problems. Know the use of Alcohol and Other Drugs. Understand comprehensive family assessment. Solve family issues. Help children and families dealing with divorce and separation. Understand the building blocks of healthy family relationships. Explain the fundamentals of safeguarding. Main Course: Family Support Worker Gift Courses Course 01: Adult Support Worker Course 02: Mental Health Support Worker Course 03: Safeguarding Vulnerable Adults Course 04: Level 6 Diploma in Health and Social Care Management [ Note: Free PDF certificate as soon as completing the Family Support Worker: Family Support Worker course] Family Support Worker Training Industry Experts Designed this Family Support Worker course into 11 detailed modules. Course Curriculum of Level 5 Diploma in Family Support Worker Module 1: A Quick Overview of Family Support Work Module 2: A Theoretical Basis for Family Support Module 3: Understanding the Legislation, Policy and Guidance Module 4: Parents and Mental Health Module 5: Identifying Alcohol and Other Drug Use Module 6: Comprehensive Family Assessment Module 7: Solving Family Issues Module 8: Helping Children and Families Deal With Divorce and Separation Module 9: Safeguarding - Assessing Need and Providing Help: Part-1 Module 10: Safeguarding - Assessing Need and Providing Help: Part-2 Module 11: The Building Blocks of Healthy Family Relationships Course Curriculum of Adults Support Worker Module 01: Introduction to Adults Support Worker Module 02: Introduction to Psychology of Older Age - Part I Module 03: Psychology of Older Age - Part II Module 04: Impact of Mental Health in the Old Age Module 05: Dealing with Life Module 06: Enhancing Health And Wellbeing Course Curriculum of Mental Health Support Worker Module 01: An Overview of Mental Health Module 02: Mental Health Support Worker Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treating Mental Illness with Medication and Therapy Module 11: Laws Related to Mental Health Module 12: Mental Health System Module 13: The Participation of the Service User Course Curriculum of Safeguarding Vulnerable Adults Training Module 1: Basic Knowledge of Safeguarding Vulnerable Adults Module 2: Vulnerability Module 3: Abuse of Vulnerable Adult Module 4: Responding To Concerns in Adult Safeguarding Module 5: Whistleblowing on Safeguarding Adult Module 6: Reporting & Procedure After Reporting and more... Assessment Method of Family Support Worker Course After completing each module of the Family Support Worker Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Family Support Worker Course After completing the MCQ/Assignment assessment for this Family Support Worker Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Family Support Worker Training This Level 5 Diploma in Family Support Worker course is ideal for anyone who wants to work as a family support worker. This Level 5 Diploma in Family Support Worker course is also suitable for anyone who is already working in this field and wants to expand their knowledge about this subject. Requirements Family Support Worker Training Students who intend to enrol in this Family Support Worker: Family Support Worker course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Family Support Worker Training By completing the Level 5 Diploma in Family Support Worker, you will be equipped to pursue a variety of rewarding career paths, including: Family Support Worker Social Services Assistant Community Outreach Coordinator Child and Youth Worker Parent Educator Certificates Certificate of completion Digital certificate - Included

The only way for you to succeed is to learn how to improve your self and this course will be able to help you with that. In this course, you will learn more about the importance of improving your self-esteem to boost personal development. Mastering the Self Esteem and Assertiveness Training- Level 2 lets you explore your own abilities that you can utilize for your personal success. This course will surely help you become more motivated and confident in facing the real world challenges. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Self Esteem and Assertiveness Training- Level 2 has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Self Esteem and Assertiveness Training- Level 2 is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £15,000. The sky really is the limit. Course Curriculum Development of Self Esteem INTRODUCTION 01:00:00 LOW SELF-ESTEEM? Why It Occurs? 01:00:00 YOUR LACK OF SELF-ESTEEM 01:00:00 SELF ESTEEM - GETTING TO THE Root OF THE ISSUE 01:00:00 SELF-ESTEEM AND THE INNER VOICE 01:00:00 YOU GET WHAT YOU PROJECT 01:00:00 SELF-ESTEEM BUILDING EXERCISES 01:00:00 WHERE, WHEN AND HOW TO BUILD SELF-ESTEEM 01:00:00 CONCLUSION 00:30:00 Being Assertive Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Self Esteem and Assertiveness Skills Course- Activities 00:00:00 Development of the Self Self Development through Visualization and Affirmation 01:00:00 Hints in Affirmation and Visualization 01:00:00 Development for Affirmation and Visualization 00:45:00 How to Build Critical Thinking Skills 01:00:00 Visualizing Problems with Affirmations 00:30:00 Development Evaluation in Affirmation and Visualization 00:30:00 Practice Development through Visualization and Affirmation 01:00:00 Self-Development Procedures through Visualization 01:00:00 Development thru Visualization of Problems in Affirmation 01:00:00 Process of Affirmation through Development Visualization 01:00:00 Sense of Development thru Affirmation and Visualization 01:00:00 Natural Development thru Affirmation and Visualization 01:00:00 Visualization through Development Affirmation 01:00:00 Choices in Development thru Affirmation and Visualization 01:00:00 Development thru Argument Affirmation and Visualization 01:00:00 Visualization in Development of Affirmation 01:00:00 Revolutionary Development thru Visualization and Affirmation 00:30:00 Focus for Development thru Visualization and Affirmation 01:00:00 Visualization Music thru Affirmation Development 01:30:00 Energy Development thru Visualization and Affirmation 01:00:00 Relax with Development thru Affirmative Visualization 01:00:00 New Age Development in Affirmative Visualization 01:00:00 Conclusion 00:15:00 Recommended Reading Recommended Reading : Level 2 Certificate in Self Esteem & Self Development 00:00:00 Mock Exam Mock Exam - Level 2 Certificate in Self Esteem & Self Development 00:30:00 Final Exam Final Exam - Level 2 Certificate in Self Esteem & Self Development 00:30:00

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Negotiation Skills: Negotiation Skills Course Online Unlock the Power of Negotiation Skills: Negotiation Skills Course: Enrol Now! Unlock the power of effective negotiation skills with our dynamic Negotiation Skills course! Learn proven negotiation skills techniques and strategies from industry experts. Master the art of persuasion, communication, and collaboration through hands-on negotiation skills exercises. Elevate your career with unparalleled negotiation skills expertise. Enroll now for success! Courses you will get with Negotiation Skills: Negotiation Skills Course: Main Course: Level 5 Negotiation Skills Course Free Courses included with Negotiation Skills: Negotiation Skills Course Course 01: Residential Letting Course 02: Property Management Course 03: Property Development Course 04: Dealing with Difficult People [ Note: Free PDF certificate as soon as completing the Negotiation Skills: Negotiation Skills Course] Negotiation Skills: Negotiation Skills Course Online This Negotiation Skills: Negotiation Skills Course consists of 12 modules. Assessment Method of Negotiation Skills: Negotiation Skills Course After completing Negotiation Skills: Negotiation Skills Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Negotiation Skills: Negotiation Skills Course After completing the Negotiation Skills: Negotiation Skills Course, you can instantly download your certificate for FREE. Who is this course for? Negotiation Skills: Negotiation Skills Course Online This Negotiation Skills: Negotiation Skills Course is ideal for candidates committed to their ongoing professional development. Requirements Negotiation Skills: Negotiation Skills Course Online To enrol in this Negotiation Skills: Negotiation Skills Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Negotiation Skills: Negotiation Skills Course. Be energetic and self-motivated to complete our Negotiation Skills: Negotiation Skills Course. Basic computer Skill is required to complete our Negotiation Skills: Negotiation Skills Course. If you want to enrol in our Negotiation Skills: Negotiation Skills Course, you must be at least 15 years old. Career path Negotiation Skills: Negotiation Skills Course Online This Negotiation Skills: Negotiation Skills Course could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller

Medical Receptionist: Medical Receptionist Course Online Learn all the skills required to work as a Medical Secretary through our Receptionist: Medical Receptionist Course. The medical profession is a challenging field, requiring discretion, patience, sensitivity, and an unwavering eye for detail. This Receptionist: Medical Receptionist Course will teach you all the essential skills you require to act as a link between patient and doctor. This Receptionist: Medical Receptionist Course will provide you a thorough understanding of the roles and responsibilities of a medical secretary. Through this Receptionist: Medical Receptionist Course, you will also learn various medical secretary skills, including an effective — Filing system, Medical transcription, Medical writing, Maintaining medical records, An appointment system, and more. Furthermore, this Receptionist: Medical Receptionist Course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Courses are included in this Medical Receptionist: Medical Receptionist Course Course 01: Medical Receptionist - Course Course 02: Dealing With Difficult People [ Note: Free PDF certificate as soon as completing the Medical Receptionist: Medical Receptionist Course] Medical Receptionist: Medical Receptionist Course Online This Diploma in Medical Secretary & Receptionist course consists of 13 modules. Assessment Method of Receptionist: Medical Receptionist Course After completing Receptionist: Medical Receptionist Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Receptionist: Receptionist Course After completing the Receptionist: Medical Receptionist Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Receptionist: Medical Receptionist Course Online This Receptionist: Receptionist Course is suitable for Health Care Professionals who work and want to work in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Receptionist: Medical Receptionist Course Online To enrol in this Receptionist: Medical Receptionist Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Receptionist: Medical Receptionist Course. Be energetic and self-motivated to complete our Receptionist: Medical Receptionist Course. Basic computer Skill is required to complete our Receptionist: Medical Receptionist Course. If you want to enrol in our Receptionist: Medical Receptionist Course, you must be at least 15 years old. Career path Receptionist: Medical Receptionist Course Online After completing this Receptionist: Medical Receptionist Course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including — Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator

Asbestos Awareness: Asbestos Awareness Online If you want to learn about Asbestos Awareness: Asbestos Awareness and become an expert in the field, you have arrived at the right place. Asbestos Awareness: Asbestos Awareness is for people who have been exposed to asbestos, which is a harmful particle used in construction. Not only do people who work with hazardous substances like asbestos run the risk of developing serious health problems, but so do people who live nearby. Our Asbestos Awareness: Asbestos Awareness course will help you enhance your expertise and add value to your CV with essential skills and an accredited qualification attesting to your knowledge of asbestos awareness. So, do not waste any more time; enrol this Asbestos Awareness: Asbestos Awareness now and start learning! Main Course: Asbestos Awareness Free courses included with Asbestos Awareness: Asbestos Awareness Course Course 01: COSHH Course 02: Risk Assessment Course 03: Negotiation Skills Course 04: Communication Skills Course 05: Networking Skills Course 06: Dealing with Difficult People Course 07: Level 2 Award in Babysitting Course 08: Time Management Course 09: Anger Management Special Offers of this Asbestos Awareness: Asbestos Awareness Course: This Asbestos Awareness: Asbestos Awareness Course includes a FREE PDF Certificate. Lifetime access to this Asbestos Awareness: Asbestos Awareness Course Instant access to this Asbestos Awareness: Asbestos Awareness Course 24/7 Support Available to this Asbestos Awareness: Asbestos Awareness Course [Note: Free PDF certificate as soon as completing the Asbestos Awareness: Asbestos Awareness course] Asbestos Awareness: Asbestos Awareness Online This Asbestos Awareness: Asbestos Awareness course consists of 08 modules. Course Curriculum of Asbestos Awareness: Asbestos Awareness Module 01: Introduction with Asbestos Awareness Module 02: Identified Asbestos Containing Materials (ACMs) Module 03: The UK Asbestos Regulations Asbestos Awareness Module 04: The Health Hazards of Exposure to Asbestos Module 05: Asbestos Awareness Risk Assessment Module 06: Asbestos Register Module 07: Disposal of Asbestos Containing Waste (ACW) Module 08: The Knowledge, Guidance and Training That are Required for Asbestos Assessment Method of Asbestos Awareness: Asbestos Awareness After completing Asbestos Awareness: Asbestos Awareness Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Who is this course for? Asbestos Awareness: Asbestos Awareness Online There are no particular requirements for this Asbestos Awareness: Asbestos Awareness Course. Requirements Asbestos Awareness: Asbestos Awareness Online To enrol in this Asbestos Awareness: Asbestos Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Asbestos Awareness: Asbestos Awareness Course. Be energetic and self-motivated to complete our Asbestos Awareness: Asbestos Awareness Course. Basic computer Skill is required to complete our Asbestos Awareness: Asbestos Awareness Course. If you want to enrol in our Asbestos Awareness: Asbestos Awareness Course you must be at least 15 years old.