This video course will prepare you to take and pass the CompTIA IT Fundamentals (ITF+) certification (FC0-U61) exam confidently by helping you get to grips with all the major domains covered in the certification and enabling you to develop the skills required to set up, configure, and secure desktop PC, mobile, and networking devices.
Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Welcome to the course Introduction 00:02:00 Setting up R Studio and R crash course Installing R and R studio 00:05:00 Basics of R and R studio 00:10:00 Packages in R 00:10:00 Inputting data part 1: Inbuilt datasets of R 00:04:00 Inputting data part 2: Manual data entry 00:03:00 Inputting data part 3: Importing from CSV or Text files 00:06:00 Creating Barplots in R 00:13:00 Creating Histograms in R 00:06:00 Basics of Statistics Types of Data 00:04:00 Types of Statistics 00:02:00 Describing the data graphically 00:11:00 Measures of Centers 00:07:00 Measures of Dispersion 00:04:00 Introduction to Machine Learning Introduction to Machine Learning 00:16:00 Building a Machine Learning Model 00:08:00 Data Preprocessing for Regression Analysis Gathering Business Knowledge 00:03:00 Data Exploration 00:03:00 The Data and the Data Dictionary 00:07:00 Importing the dataset into R 00:03:00 Univariate Analysis and EDD 00:03:00 EDD in R 00:12:00 Outlier Treatment 00:04:00 Outlier Treatment in R 00:04:00 Missing Value imputation 00:03:00 Missing Value imputation in R 00:03:00 Seasonality in Data 00:03:00 Bi-variate Analysis and Variable Transformation 00:16:00 Variable transformation in R 00:09:00 Non Usable Variables 00:04:00 Dummy variable creation: Handling qualitative data 00:04:00 Dummy variable creation in R 00:05:00 Correlation Matrix and cause-effect relationship 00:10:00 Correlation Matrix in R 00:08:00 Linear Regression Model The problem statement 00:01:00 Basic equations and Ordinary Least Squared (OLS) method 00:08:00 Assessing Accuracy of predicted coefficients 00:14:00 Assessing Model Accuracy - RSE and R squared 00:07:00 Simple Linear Regression in R 00:07:00 Multiple Linear Regression 00:05:00 The F - statistic 00:08:00 Interpreting result for categorical Variable 00:05:00 Multiple Linear Regression in R 00:07:00 Test-Train split 00:09:00 Bias Variance trade-off 00:06:00 Test-Train Split in R 00:08:00 Regression models other than OLS Linear models other than OLS 00:04:00 Subset Selection techniques 00:11:00 Subset selection in R 00:07:00 Shrinkage methods - Ridge Regression and The Lasso 00:07:00 Ridge regression and Lasso in R 00:12:00 Classification Models: Data Preparation The Data and the Data Dictionary 00:08:00 Importing the dataset into R 00:03:00 EDD in R 00:11:00 Outlier Treatment in R 00:04:00 Missing Value imputation in R 00:03:00 Variable transformation in R 00:06:00 Dummy variable creation in R 00:05:00 The Three classification models Three Classifiers and the problem statement 00:03:00 Why can't we use Linear Regression? 00:04:00 Logistic Regression Logistic Regression 00:08:00 Training a Simple Logistic model in R 00:03:00 Results of Simple Logistic Regression 00:05:00 Logistic with multiple predictors 00:02:00 Training multiple predictor Logistic model in R 00:01:00 Confusion Matrix 00:03:00 Evaluating Model performance 00:07:00 Predicting probabilities, assigning classes and making Confusion Matrix in R 00:06:00 Linear Discriminant Analysis Linear Discriminant Analysis 00:09:00 Linear Discriminant Analysis in R 00:09:00 K-Nearest Neighbors Test-Train Split 00:09:00 Test-Train Split in R 00:08:00 K-Nearest Neighbors classifier 00:08:00 K-Nearest Neighbors in R 00:08:00 Comparing results from 3 models Understanding the results of classification models 00:06:00 Summary of the three models 00:04:00 Simple Decision Trees Basics of Decision Trees 00:10:00 Understanding a Regression Tree 00:10:00 The stopping criteria for controlling tree growth 00:03:00 The Data set for this part 00:03:00 Importing the Data set into R 00:06:00 Splitting Data into Test and Train Set in R 00:05:00 Building a Regression Tree in R 00:14:00 Pruning a tree 00:04:00 Pruning a Tree in R 00:09:00 Simple Classification Tree Classification Trees 00:06:00 The Data set for Classification problem 00:01:00 Building a classification Tree in R 00:09:00 Advantages and Disadvantages of Decision Trees 00:01:00 Ensemble technique 1 - Bagging Bagging 00:06:00 Bagging in R 00:06:00 Ensemble technique 2 - Random Forest Random Forest technique 00:04:00 Random Forest in R 00:04:00 Ensemble technique 3 - GBM, AdaBoost and XGBoost Boosting techniques 00:07:00 Gradient Boosting in R 00:07:00 AdaBoosting in R 00:09:00 XGBoosting in R 00:16:00 Maximum Margin Classifier Content flow 00:01:00 The Concept of a Hyperplane 00:05:00 Maximum Margin Classifier 00:03:00 Limitations of Maximum Margin Classifier 00:02:00 Support Vector Classifier Support Vector classifiers 00:10:00 Limitations of Support Vector Classifiers 00:01:00 Support Vector Machines Kernel Based Support Vector Machines 00:06:00 Creating Support Vector Machine Model in R The Data set for the Classification problem 00:01:00 Importing Data into R 00:08:00 Test-Train Split 00:09:00 Classification SVM model using Linear Kernel 00:16:00 Hyperparameter Tuning for Linear Kernel 00:06:00 Polynomial Kernel with Hyperparameter Tuning 00:10:00 Radial Kernel with Hyperparameter Tuning 00:06:00 The Data set for the Regression problem 00:03:00 SVM based Regression Model in R 00:11:00 Assessment Assessment - Machine Learning Masterclass 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
This Accounting-Bonds Payable Notes Payable Liabilities is designed to provide you with the concept of bonds from a corporate perspective and explain how to record the issuance of bonds and notes payable. The course covers present value calculations in multiple formats. Present value calculations are often confusing to learners partially because tounting system to help simplify the data entry process. You will get to know notes payable, record journal entries related to taking he topic can be introduced in many ways. You will understand adjusting entries that can be used in an account an installment note, and build amortization tables related to notes payable. Through the course you will learn how to create the liability section of the balance sheet breaking out current and long-term portions. You will be introduced with different techniques for recording the current portion and long-term portion of installment notes. What you'll learn How to record the issuance of bonds How to record bonds issued at a primium How to record bonds issued at a discount Present value (PV) Calculations Using Formulas Present value (PV) Calculations Using Tables Present value (PV) Calculations Excel Calculate Bond Issue Price How to record bond retirement Description of notes payable How to create an amortization table Adjusting entries for notes payable How to record current and long term liabilities Types of bonds and bond characteristics Calculate the effective amortization method Explain what a capital lease and operating lease is Comprehensive accounting problem Who this course is for: Accounting students Business owner Anyone who whats to learn accounting Requirements We should have a basic understanding of financial accounting and debits and credits Introduction Introduction 00:08:00 PDF - 10 Bond & Note Payable Introduction 00:01:00 10 Bonds & Notes Payable Introduction 00:10:00 Accounting Comic Break 00:01:00 Bonds - Market Rate vs Contract Rate 2 Bonds Market Rate vs Contract Rate 00:01:00 PDF - 20 Bonds Issued at Par 00:01:00 20 Bond Issued at Par 00:06:00 PDF - 25 Bond Market Price vs Contract Rate 00:01:00 Excel Download 00:01:00 Worksheet - 20 Bond Issued at Par 00:06:00 Excel Download 00:01:00 Bonds Issued at Premium 3 Bonds Issued at Premium 00:01:00 PDF - 50 Bond Issued at Premium 00:01:00 50 Bond Issued at Premium 00:07:00 Excel Download 00:01:00 Worksheet - 50 Bond Issue at Premium 00:09:00 PDF - 60 Amortization Premium & Recording Interest 00:01:00 60 Premium Amortization & Interest 00:13:00 Excel Download 00:01:00 Worksheet - 55 Bond Premium and Interest Journal Entry 00:16:00 10 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Bonds Issued at Discount 4 Bonds Issued at Discount 00:01:00 PDF - 30 Bonds Issued at Discount 00:01:00 PDF - 40 Amortizing Discount & Recording Interest 00:01:00 40 Issue bond at a discount%2C calculate%2C and record interest 00:26:00 Excel Download 00:01:00 Worksheet - 30 Bond Issued at Discount 00:09:00 Excel Download 00:01:00 Worksheet - 35 Bond Discount & Interest 00:18:00 Excel Download 00:01:00 Worksheet - 1400.10 Record issuance of bond at a discount amortiz 00:16:00 Worksheet - 1400.20 Record issuance of bond at a discount amortiz 00:16:00 Worksheet - 1400.40 Record issuance of bond at a premium amortize 00:16:00 Worksheet - 1400.50 Record issuance of bond at a premium amort. 00:14:00 20 Multiple Choice Question - Long Term Liabilities 00:04:00 Accounting Comic Break 00:01:00 Present Value - Bond Price 5 Present Value Bond Price 00:03:00 PDF - 70 Bond Present Value Formula 00:14:00 Excel Download 00:01:00 Worksheet - 70 Bond Present Value Formula 00:15:00 PDF - 80 Bond Present Value Tables 00:01:00 80 Bond Present Value Tablesy 00:14:00 Excel Download 00:01:00 Worksheet - 80 Bond Present Value Tables 00:11:00 Excel Download 00:01:00 Worksheet - 90 Bond Present Value Excel 00:12:00 30 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Bond Retirement 6 Bond Retirement 00:01:00 PDF - 100 Bond Retirement 00:01:00 100 Bond Retirement 00:09:00 Excel Download 00:01:00 Worksheet - 100 Bond Retirement 00:12:00 40 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Notes Payable Introduction 7 Notes Payable Introduction 00:01:00 PDF - 110 Notes Payable Introduction 00:01:00 110 Notes Payable Introduction 00:05:00 PDF - 120 Installment Note Journal Entry 00:01:00 Excel Download 00:01:00 50 Multiple Choice Question - Long Term Liabilities 00:05:00 Accounting Comic Break 00:01:00 Amortization Schedule - Notes Payable 8 Amortization Schedule Notes Payable 00:01:00 PDF - 130 Notes Payable Amortization 00:01:00 130 Amortization Schedule 00:12:00 PDF - 140 Notes Payable Interest Payments 00:01:00 140 Notes Payable Payments Journal Entry 00:07:00 Excel Download 00:01:00 Worksheet - 130 Note Payable Amortization 00:15:00 Excel Download 00:01:00 Worksheet - 140 Note payable interest payments 00:10:00 60 Multiple Choice Question - Long Term Liabilities 00:06:00 Accounting Comic Break 00:01:00 Notes Payable Adjusting Entries 9 Notes Payable Adjusting Entries 00:01:00 PDF - 150 Adjusting Entry - Notes Payable 00:01:00 150 Notes Payable Adjusting Entry 00:10:00 Excel Download 00:01:00 Worksheet - 150 Note Payable Adjusting Entry 1 00:07:00 Excel Download 00:01:00 Worksheet - 160 Note Payable Adjusting Entry 2 00:06:00 70 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Financial Statements - Long Term Liabilities 10 Financial Statements Long Term Liabilities 00:01:00 PDF - 170 Liabilities - Current vs Non Current 00:01:00 170 Notes Payable Current vs. Non Current 00:18:00 Excel Download 00:01:00 Worksheet - 170 FS St LT One Loan 1 TB Account 00:09:00 Excel Download 00:01:00 Worksheet - 180 FS St LT Loan 1 loan 2 TB Accounts 00:08:00 Excel Download 00:01:00 Worksheet - 190 FS ST LT 2 loans 1 TB account 00:08:00 Excel Download 00:01:00 Worksheet - 200 FS ST LT 2 Loans 1 ST 1 LT TB account 00:09:00 Excel Download 00:01:00 Worksheet - 210 FS ST LT 2 Loans 2 Loan Account TB 00:08:00 Excel Download 00:01:00 Worksheet - 220 FS 2 Loans 4 Accounts TB 00:11:00 80 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Bond Characteristics and Types 11 Bond Characteristics and Types 00:01:00 PDF - 230 Bond types 00:01:00 230 Bond Characteristics 00:02:00 90 Multiple Choice Question - Long Term Liabilities 00:05:00 Short Calculation 00:08:00 Accounting Comic Break 00:01:00 Effective Method - Amortization Bond Discount & Premium 12 Effective Method Amortization Bond Discount & Premium 00:01:00 PDF - 230 Effective Interest Discount Amortization 00:01:00 235 Discount Amortization Effective Method 00:13:00 Excel Download 00:01:00 Worksheet - 230 Effective Interest Discount Amortization 00:17:00 Excel Download 00:01:00 Worksheet - 240 Effective Interest Premium Amortization 00:13:00 100 Multiple Choice Question - Long Term Liabilities 00:10:00 Leases - Operating vs. Capital 13 Leases Operating vs. Capital 00:01:00 PDF - 250 Leases 00:01:00 250 Leases Capital vs. Operating 00:12:00 Accounting Comic Break 00:01:00 Comprehensive Problem 14 Comprehensive Problem 00:01:00 Excel Download 00:01:00 1 Accounting%2C Financial - Comp Prob Service Co 1 Part 1 00:15:00 2 Accounting%2C Financial - Comp Prob Service Co 1 Part 2 00:15:00 3 Accounting%2C Financial - Comp Prob Service Co 1 Part 3 00:15:00 4 Accounting%2C Financial - Comp Prob Service Co 1 Part 4_2 00:22:00 6 Comp Prob Service Co 1 Adjusting Entries part 6 00:20:00 Definitions & Key Terms 15 Definitions & Key Terms 00:01:00 Annuity Definition - What is Annuity 00:05:00 Bond Definition - What is Bond 00:06:00 Book Value of Bonds - What is Book Value of Bonds 00:06:00 Carrying Value of Bonds Definition - What is Carrying Value 00:05:00 Lease Definition - What is a Lease 00:01:00
Description: The administrative office is the department assigned to craft and ensure that the rules and procedures are well implemented in a business or organization. This would help in the operations and functions of each department work well. To learn about administrative functions, this bundle course will provide you six fundamental courses: (1) admin support; (2) personal assistant; (3) business writing; (4) customer service; (5) time management; and (6) organizational skills. All of which are fundamental functions of the administrative department that will be a great contribution to the success of any business. Who is the course for? Professionals, employees or businessmen who want to improve the administration department of their company. People who want to know how administrative management works. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Administration Bundle course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bookkeeper Civil Service Administrative Officer Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officer Supervisor Typist. Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Personal Assistant Module One - Getting Started 00:30:00 Module Two - Working with Your Manager 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Executive and Personal Assistant Training Course- Activities 00:00:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Time Management Where Do You Spend Your Time 01:00:00 Managing Tasks 01:00:00 Planning 01:00:00 Goals 01:00:00 Tips From The Gurus 01:00:00 Wrapping Up 00:15:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Self Esteem & Confidence Building Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Administration Bundle Course 00:30:00 Final Exam Final Exam- Administration Bundle Course 00:30:00
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Duration 3 Days 18 CPD hours This course is intended for This course is intended for both novice and experienced project managers, managers, schedulers, and other project stake holders who need to incorporate the discipline of project management with Microsoft Project 2016. Overview ?Understand the discipline of project management as it applies to using Microsoft Project 2016.?Create a Work Breakdown Structure.?Identify Task Types & Relationships.?Define Resources within Project.?Make Work Package Estimates.?Create an Initial Schedule.?Create a Resource Leveled Schedule.?Create Projects from templates, Excel files.?Create Global templates.?Create formulas and graphical indicators.?The steps to record a macro.?Format Output and Print Reports.?Integrate Multiple Projects.?Set up a Project with a Calendar, Start date, and scheduling method.?Understand Manually Schedule vs. Auto Schedule.?Manage multiple projects.?Be able to create a master project list with shared resources. The course begins with the basic concepts and leads students through all the functions they?ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress. Introduction to Microsoft Project Describe how Project relates to the discipline of Project management. Learn what the new features are in Project 2016. Navigate to the primary views available using the Ribbon. Choose Views that display task, resource, or assignment information. Select table within views to change the information that is available to see and edit. Relate the features of Project to the 5 steps for building a plan in Project. Lab 1: Introduction to Mastering Microsoft Project A Quick and Easy Overview of Managing with Project Create a new project and prepare it for data entry. Enter project tasks. Sequence the tasks. Define resources. Estimate Task duration and assign resources. Baseline the project. Track project progress. Lab 1: Creating a Basic Project with a template Lab 2: Creating a Basic Project Setting Up a Project Use multiple methods to create a new project from an Excel file and a SharePoint Tasks list. Establish one or more calendars to constrain resource availability. Configure Project to calculate the schedule from the Start Date forward, or from the Finish Date backward. Lab 1: Setting Up a Project Manually Schedule vs. Auto Schedule Students practice switching tasks between Manually Schedule and Auto Schedule modes. By switching modes, students learn the impact made on the project schedule and the individual tasks. Lab 1: Explore Task Modes Creating a Work Breakdown Structure Build and use summary and subordinate tasks. Understand and use milestones. Develop WBS Outlines. Assign completion criteria. Evaluate the WBS. Understand and use WBS templates. Lab 1: Manipulate a WBS Lab 2: Supporting the Project Plan Identifying Task Relationships Understand the different types of task relationships. Understand and use various methods to create relationships. Determine and display task sequence. Understand and use lag, lead, and delay. Understand the new feature of Task Paths. Lab 1: Display the sequence Defining Resources within Project Define resource types. Define individual resources that will be used on the project. Record the cost (s) of using each type of resource. Record the limit of availability for each type of resource by establishing a resource calendar and defining the maximum units of that resource. Lab 1: Resource Calendar and Availability Making Work Package Estimates Enter estimates for duration and costs for each task. Distinguish between task types and describe when each is appropriate. Describe the relationship between work, units, and duration. Describe the way Effort Driven scheduling is affected by work, units, and duration. Assign tasks to resources using the Team Planner view. Lab 1: Work, Duration and Labor Creating an Initial Schedule Calculate float and identify a project?s critical path. Understand and identify task constraints. Create milestones. Use the Task Inspector to troubleshoot the initial schedule. Lab 1: Calculating an Initial schedule Create a Resource Leveled Schedule Adjust a project schedule to account for limited people and other resources. View the overall cost and schedule of a project. Identify resources that have been over allocated for a project schedule. Use multiple ways to adjust tasks and assignments to remove over allocation for any resource. Lab 1: Resource Leveling Managing the Project Learn how to set a baseline. Lean how to enter and track project performance data. Learn how to apply different tracking methods. Learn how to perform a variance analysis on a project. Lab 1: The Baseline Lab 2: Baselining & Tracking Performance Lab 3: Variance Formatting Output and Printing Reports Print Views Formats Sorting Filtering Grouping Custom Fields Reporting Other File Formats Lab 1: Use the Grouping Feature Lab 2: Create Reports in Project Managing Multiple Projects Learn how to use common resources among multiple projects. Learn how to link tasks between multiple projects. Learn how to create a consolidated view of multiple projects. Lab 1: Identifying Over allocated Resources from a Resource Pool and Consolidated File Advanced Topics Learn how to customize the Ribbon and the Quick Access Toolbar. Learn how to customize WBS numbering. Learn the concepts of Formulas and Graphical indicators. Learn the purpose of the Global template and Organizer. Learn how to use Task Deadlines. Learn how to record a Macro. Lab 1: Recording a Macro in Project Summary Learn how to access the Office App Store. 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Course Curriculum Microsoft Word 2016 Modify User Information 00:15:00 Share a Document 00:30:00 Work with Comments 00:15:00 Compare Document Changes 00:15:00 Review a Document 00:15:00 Merge Document Changes 00:15:00 Coauthor Documents 00:15:00 Add Captions 00:15:00 Add Cross-References 00:15:00 Add Bookmarks 00:15:00 Add Hyperlinks 00:15:00 Insert Footnotes and Endnotes 00:15:00 Add Citations 00:30:00 Insert a Bibliography 00:15:00 Insert Blank and Cover Pages 00:15:00 Insert an Index 00:30:00 Insert a Table of Contents 00:30:00 Insert an Ancillary Table 00:15:00 Manage Outlines 00:30:00 Create a Master Document 00:30:00 Suppress Information 00:30:00 Set Editing Restrictions 00:30:00 Add a Digital Signature to a Document 00:15:00 Restrict Document Access 00:15:00 Create Forms 00:30:00 Manipulate Forms 00:15:00 Form Data Conversion 00:15:00 Create a New Document Version 00:30:00 Compare Document Versions 00:15:00 Merge Document Versions 00:15:00 Activities - Microsoft Word 2016 Advanced 00:00:00 Microsoft Excel 2016 Update Workbook Properties 00:15:00 Activity-Update Workbook Properties 00:05:00 Create and Edit a Macro 00:15:00 Activity-Create and Edit a Macro 00:05:00 Apply Conditional Formatting 00:30:00 Activity-Apply Conditional Formatting 00:05:00 Add Data Validation Criteria 00:15:00 Activity-Add Data Validation Criteriaty 00:05:00 Trace Cells 00:15:00 Activity-Trace Cells 00:05:00 Troubleshoot Invalid Data and Formula Errors 00:15:00 Activity-Troubleshoot Invalid Data and Formula Errors 00:05:00 Watch and Evaluate Formulas 00:15:00 Activity-Watch and Evaluate Formulas 00:05:00 Create a Data List Outline 00:15:00 Activity-Create a Data List Outline1 00:05:00 Create Sparklines 00:15:00 Activity_Create Sparklines 00:05:00 Create Scenarios 00:15:00 Activity-Create Scenarios 00:05:00 Perform a What-If Analysis 00:15:00 Activity-Perform a What-If Analysis 00:05:00 Perform a Statistical Analysis with the Analysis ToolPak 00:15:00 Activity-Perform a Statistical Analysis with the Analysis ToolPak 00:05:00 Create Interactive Data with Power View 00:15:00 Activity-Create Interactive Data with Power View1 00:05:00 Consolidate Data 00:15:00 Activity-Consolidate Data 00:05:00 Link Cells in Different Workbooks 00:15:00 Activity-Link Cells in Different Workbooks 00:05:00 Merge Workbooks 00:15:00 Activity-Merge Workbooks 00:05:00 Export Excel Data 00:15:00 Activity-Export Excel Data 00:05:00 Import a Delimited Text File 00:14:00 Activity- Import a Delimited Text File 00:05:00 Integrate Excel Data with the Web 00:15:00 Activity-Integrate Excel Data with the Web 00:05:00 Create a Web Query 00:15:00 Activity-Create a Web Query 00:05:00 Import and Export XML Data 00:15:00 Activity-Import and Export XML Data 00:05:00 Activities - Microsoft Excel 2016 Advanced 00:00:00 Microsoft PowerPoint 2016 Customize the User Interface 01:30:00 Set PowerPoint 2016 Options 00:45:00 Create and Manage Sections 01:00:00 Modify Slide Masters and Slide Layouts 01:15:00 Add Headers and Footers 00:30:00 Modify the Notes Master and the Handout Master 00:45:00 Create SmartArt 00:45:00 Modify SmartArt 01:00:00 Add Audio to a Presentation 00:45:00 Add Video to a Presentatio 01:00:00 Customize Animations and Transitions 01:00:00 Add Comments to a Presentation 00:45:00 Review a Presentation 00:45:00 Store and Share Presentations on the Web 01:30:00 Annotate a Presentation 00:45:00 Set Up a Slide Show 00:45:00 Create a Custom Slide Show 00:30:00 Add Hyperlinks and Action Buttons 00:45:00 Record a Presentation 00:15:00 Secure a Presentation 01:30:00 Present a Slide Show Online 01:00:00 Create a Video or a CD 00:45:00 Activities - Microsoft PowerPoint 2016 Advanced 00:00:00 Microsoft Outlook 2016 Insert Advanced Characters and Objects 01:30:00 Modify Message Settings, Properties, and Options 01:30:00 Use Automatic Replies 01:30:00 Sort Messages 00:45:00 Filter Messages 01:00:00 Organize Messages 02:00:00 Search Messages 01:30:00 Manage Junk Mail 01:00:00 Manage Your Mailbox 02:00:00 Manage Advanced Calendar Options1 00:45:00 Manage Additional Calendars 01:00:00 Manage Meeting Responses 00:45:00 Assign and Manage Tasks 01:00:00 Edit an Electronic Business Card 01:00:00 Manage Advanced Contact Options 01:30:00 Forward Contacts 00:30:00 Export Contacts 01:00:00 Delegate Access to Mail Folders 01:00:00 Share Your Calendar 00:30:00 Share Your Contacts 00:15:00 Back Up Outlook Items 00:45:00 Change Data File Settings 00:45:00 Configure E-mail Message Security Settings 00:30:00 Activities - Microsoft Outlook 2016 Advanced 00:00:00 Microsoft Access 2016 Add Controls to Forms 01:00:00 Set Form Controls 01:00:00 Create Subforms 00:30:00 Organize Information with Tab Pages 00:30:00 Enhance Navigation with Forms 00:30:00 Format a Form 01:00:00 Apply Conditional Formatting 00:30:00 Field Validation 00:30:00 Form and Record Validation 00:30:00 Create a Macro 01:00:00 Restrict Records Using a Condition 00:30:00 Validate Data Using a Macro 00:30:00 Automate Data Entry Using a Macro 00:30:00 Convert a Macro to VBA 00:30:00 Link Tables to External Data Sources 00:30:00 Manage a Database 00:30:00 Determine Object Dependency 00:30:00 Document a Database 00:30:00 Analyze the Performance of a Database1 00:30:00 Split a Database for Multiple User Access 00:30:00 Implement Security 00:30:00 Set Passwords 00:30:00 Convert an Access Database to an ACCDE File 00:30:00 Package a Database with a Digital Signature 00:30:00 Create a Database Switchboard 01:00:00 Modify a Database Switchboard 00:30:00 Set Startup Options 00:30:00 Activities - Microsoft Access 2016 Advanced 00:00:00
Description: Microsoft Excel is one of the most popular spreadsheet programs in the world and is used throughout every single type of business out there. This program is designed to help people analyze large amounts of data through tabulation, charts, graphs and more. If you want to start learning about this program, then this Microsoft Excel 2010 for Beginners is for you. This is a basic course designed to help you get familiarized with the workings of Microsoft Excel. You will first start with simple tasks like opening and closing excel and work in worksheets. You will then start reviewing excel data and printing them as well. This course will help you further by teaching you to build formulas, functions and utilize time-saving tools. Finally, you will also look into formatting from both a beginner and advanced perspective. This is a great course for anyone that wants to learn about MS Excel and would prove invaluable if you want to use it for problem-solving through data analysis. So what are you waiting for, get this course now to make your life easier? Who is the course for? Professionals who want to learn how to use Microsoft Office Excel. People who have a need to analyze and organise large amounts of data. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Microsoft Excel 2010 for Beginners is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Accounting Management consultant Investment Banking Analyst Marketing Engineering Academics Microsoft Excel 2010 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing Excel 01:00:00 Module Three - Your First Worksheet 01:00:00 Module Four - Working with Excel Files 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Printing Excel Data 01:00:00 Module Seven - Building Formulas 01:00:00 Module Eight - Using Excel Functions 01:00:00 Module Nine - Using Time Saving Tools 00:30:00 Module Ten - Formatting Your Data 01:00:00 Module Eleven - Advanced Formatting Tools 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft Excel 2010 for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft Excel 2010 for Beginners 00:20:00 Final Exam Final Exam- Microsoft Excel 2010 for Beginners 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00