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The Professional Diploma in Project Management is designed to help you work as project managers and/or members of a project team within a public sector context. Through the course you will understand the role of the project leader and project sponsor. Learn how to use the project management process to define the project terms of reference, prepare a project plan, finance a project and develop their project management skills. It covers additional critical skills areas, including procurement, resource management, quality management, and managing multiple projects. It also addresses methodologies, frameworks (including PRINCE 2, Agile and the PMBOK) and technologies designed to support the project manager.  Who is this Course for? Professional Diploma in Project Management is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Professional Diploma in Project Management Module One - Getting Started 00:30:00 Module Two - Key Concepts (I) 01:00:00 Module Three - Key Concepts (II) 01:00:00 Module Four - Initiation (I) 01:00:00 Module Five - Initiation (II) 01:00:00 Module Six - Planning (I) 01:00:00 Module Seven - Planning (II) 01:00:00 Module Eight - Planning Tools 01:00:00 Module Nine - Executing the Project 01:00:00 Module Ten - Maintaining and Controlling the Project 01:00:00 Module Eleven - Closing Out 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Diploma in Project Management- Activities 00:00:00 Recommended Reading Recommended Reading : Professional Diploma in Project Management 00:00:00 Mock Exam Mock Exam- Professional Diploma in Project Management 00:20:00 Final Exam Final Exam- Professional Diploma in Project Management 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Develop your dream career as an athlete's agent with the Athlete Management training course. In this detailed training course you learn; how to guide and manage your clients career and commercial decisions, with further knowledge on growing your athlete management agency. The Athlete Management training course covers everything from; management, problem-solving and creative decision making to commercial analysis and strategic client management. Your Learning Goals: Learn about the sports agent industry Understand the duties and responsibilities of a sports agent Understand the social and economic welfare required for sports agents Learn about the different types of sports agents and their services Learn about the sports agency model Learn about the law duties of sports agents Discover the skills required to be an effective sports agent Understand the importance of networking. Who is this Course for? Athlete Management Training is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module : 01 Introduction to Sports Agent Industry 00:15:00 Sports Agent 00:30:00 Duties and Responsibilities of a Sports Agent 00:15:00 Functions of a Sports Agency 01:00:00 Characteristics of a Sports Agency 01:00:00 Different Types of Sports Agents and Services 01:00:00 The Social and Economic Weight of Sports Agents 02:00:00 Module : 02 Sports Agency Model 00:30:00 Statutory and Common Law Duties on Sports Agents 00:30:00 Sports Agents' Representative Bodies 00:30:00 Brand Building and Management 00:15:00 Networking and Sponsorship 00:08:00 Skills Required for Sports Agents 00:30:00 How to Become a Sports Agent 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview   One of the highest in-demand topics in the world right now is Teaching English as Foreign Language (TEFL). People with a strong grasp of this topic are valued in the workplace and beyond. From small businesses to large corporations, the TEFL skills are needed everywhere. Keeping that in mind, this online training is designed to make you successful by presenting you with this skill. Follow your dreams with this wonderful learning opportunity.   Whether you are brand new to the world of TEFL, or you have training and knowledge of the subject to some extent and looking to improve your skills, this course can truly help you. By the time you finish the Teaching English as Foreign Language (TEFL) course, you will have a sound grasp of TEFL.   You can take the course at your own pace, as there is no time limit or deadlines to complete the courses. You will have access to the course for your lifetime. You can also access the course from any device, including tablets, computers, and mobiles, as long as you have access to the internet.   The lessons in this course are prepared in a bite-sized manner. It makes the course very convenient for you to stop and start whenever you want. This method helps you to study whether you have some time on your hands or you have less than 10-15 minutes.   The course is for you if you are: Currently working in the field of TEFL An aspiring professional of this field, An enthusiast of the subject, Just want to develop a skill to make yourself more marketable, Want to learn new skills as part of a hobby.   But, we won't discourage anyone from taking the Teaching English as Foreign Language (TEFL) course even if you do not meet the above criteria.   Career Path   The Teaching English as Foreign Language (TEFL) course is perfect for anyone who wishes to have their dream career in this field. Learn this skill, boost your CV, and go after the job you want. Complete the course, thus gaining a highly valuable skill that will assist you to shine in your career. Course Curriculum Module 01 Linguistics Linguistics 00:00 Module 02 English Pronunciation English Pronunciation 00:00 Module 03 Teaching Grammar and Vocabulary Teaching Grammar and Vocabulary 00:00 Module 04 Language Teaching Methodologies Language Teaching Methodologies 00:00 Module 05 Teaching Receptive Skills Reading Teaching Receptive Skills Reading 00:00 Module 06 Teaching Productive Skills Writing Teaching Productive Skills Writing 00:00 Module 07 Teaching Receptive Skills Listening Teaching Receptive Skills Listening 00:00 Module 08 Lesson Planning and Creating Materials Introduction to Speaking English Lesson Planning and Creating Materials Introduction to Speaking English 00:00

Overview   One of the highest in-demand topics in the world right now is Sports Coaching Diploma. People with a strong grasp of this topic are valued in the workplace and beyond. From small businesses to large corporations, the Sports Coaching skills are needed everywhere. Keeping that in mind, this online training is designed to make you successful by presenting you with this skill. Follow your dreams with this wonderful learning opportunity.   Whether you are brand new to the world of Sports Coaching, or you have training and knowledge of the subject to some extent and looking to improve your skills, this course can truly help you. By the time you finish the Sports Coaching Diploma course, you will have a sound grasp of Sports Coaching.   You can take the course at your own pace, as there is no time limit or deadlines to complete the courses. You will have access to the course for your lifetime. You can also access the course from any device, including tablets, computers, and mobiles, as long as you have access to the internet.   The lessons in this course are prepared in a bite-sized manner. It makes the course very convenient for you to stop and start whenever you want. This method helps you to study whether you have some time on your hands or you have less than 10-15 minutes.   The course is for you if you are: Currently working in the field of Sports Coaching An aspiring professional of this field, An enthusiast of the subject, Just want to develop a skill to make yourself more marketable, Want to learn new skills as part of a hobby.   But, we won't discourage anyone from taking the Sports Coaching Diploma course even if you do not meet the above criteria.   Career Path   The Sports Coaching Diploma course is perfect for anyone who wishes to have their dream career in this field. Learn this skill, boost your CV, and go after the job you want. Complete the course, thus gaining a highly valuable skill that will assist you to shine in your career. Course Curriculum Module 1_Historical and Development Historical and Development 00:00 Module 2_Developing a Conceptual Framework Developing a Conceptual Framework 00:00 Module 3_The Coaching Process The Coaching Process 00:00 Module 4_The Role of The Coach The Role of The Coach 00:00 Module 5_Modelling the Coaching Process Module 5_Modelling the Coaching Process 00:00 Module 6_Skill Teaching, Safety and Planning Skill Teaching, Safety and Planning 00:00 Module 7_Women Coaches and Ethical Practice Women Coaches and Ethical Practice 00:00 Module 8_Risk Management Risk Management 00:00 Module 9_Physiology and Biomechanics for Coaches Physiology and Biomechanics for Coaches 00:00 Module 10_Understanding and Utilizing Sports Psychology Understanding and Utilizing Sports Psychology 00:00

Level up your training skills with our Train the Trainer Level 5 course. Gain advanced techniques in curriculum development, facilitation, and assessment. Become a certified trainer equipped to deliver impactful and engaging training sessions across various industries. Enroll now to elevate your training career to the next level.

Master essential mathematical concepts in Number Sense, Algebra, and Analytic Geometry with our Grade 9 Maths Course. Explore foundational principles, problem-solving techniques, and real-world applications to build a solid mathematical foundation. Whether you're a student preparing for exams or seeking to strengthen your math skills, this course provides comprehensive instruction and practice to help you succeed in Grade 9 and beyond.

Are you interested in becoming a physiotherapist? Want to help patients with physical difficulties occurring from illness, injury, disability or aging? The Physiotherapy Training Course course will be focusing on acquainting you with the skills and knowledge to become a physiotherapist and teaching about the scientifically proven treatment programs using manual therapy, therapeutic exercise, and electrotherapy. Additionally, you will study musculoskeletal therapy, various therapy practices such as exercise, and explore remedies for Motor Neuron Diseases (MND), etc. Who is the course for? People who want to learn more about physiotherapy to help loved ones at home People who want to pursue a career in physiotherapy and train as a professional Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Physiotherapy Training What is Physiotherapy? 00:05:00 What do Physiotherapists do? 00:10:00 History of Physiotherapy 00:10:00 Skeletal Muscle Structure 00:10:00 Neuromuscular System 00:05:00 Injury Prevention 00:10:00 What is Sports Physiotherapy? 00:10:00 Osteoporosis 00:10:00 Back Pain & Critical Care 00:10:00 Aquatherapy & Hydrotherapy 00:10:00 Different Therapy Techniques 00:15:00 Treatment Method 00:10:00 Physiotherapy For MND Patient 00:10:00 Musculoskeletal Physiotherapy (MSK) 00:10:00 TENS Machines 00:10:00 What is Therapeutic Ultrasound? 00:05:00 Becoming a Physiotherapist 00:05:00 Mock Exam Mock Exam- Physiotherapy Training Course 00:20:00 Final Exam Final Exam- Physiotherapy Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Personal Development Life Coaching Unlock your potential and embark on a transformative journey with our comprehensive Personal Development Life Coaching course, designed specifically for aspiring life coaches like you. This course covers many essential topics to equip you with the knowledge and skills needed to excel in life coaching. At the beginning of the Personal Development Life Coaching course, you will discover the intricacies of personality assessment using the Big 5 Personality Model, Myers-Briggs Indicator, The Hybrid Personality Model, and a handy Personality Cheat Sheet. You will also understand how to help your clients find their purpose, whether narrowing down or generalizing, and create actionable plans to guide them towards their goals. As you move through the Personal Development Life Coaching course, you will learn the art of cultivating a growth mindset and igniting motivation by identifying and conquering the six biggest motivation killers. Additionally, this course will give you insights into the psychology of goal setting and understanding why it's vital, along with strategies to stay on course and track your progress effectively.  Furthermore, this Personal Development Life Coaching course will assist you in mastering the science of building better habits, selecting the right triggers, and establishing accountability to ensure lasting change. Exercise can boost your motivation, and this course will help you enhance your knowledge of exercise and training, including the benefits of aerobic workouts, the pitfalls of traditional cardio, and common stretching mistakes. Finally, you will gain proficiency in coaching tools, from crafting your ideal coaching persona to implementing the Grow Coaching Model and creating the perfect coaching outline. Without further ado, enrol in the Personal Development Life Coaching course to positively impact other people's lives with your life coach expertise.  Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Personal Development Promo 00:02:00 What You Will Learn 00:04:00 Your Personality Type Personality Type Introduction 00:02:00 Big 5 Personality Model 00:02:00 Myers-Briggs Type Indicator 00:04:00 The Hybrid Personality Model 00:09:00 Personality Cheat Sheet 00:06:00 How To Bring Out Your Strengths With This Model 00:10:00 Identifying Your Strengths 00:10:00 Your Purpose Purpose Introduction 00:01:00 A Thought Experiment 00:04:00 Why Purpose Isn't Everything 00:03:00 Narrowing Down vs Generalizing 00:02:00 How To Narrow Down 00:07:00 How To Generalize 00:03:00 How To Transition To A Purpose Driven Life 00:06:00 Your Action Plan To Get Started 00:05:00 Mindset & Motivation Mindset & Motivation Introduction 00:01:00 Answering The 'Why' 00:02:00 The Right Expectation Management 00:03:00 The Two Mindsets 00:02:00 Why Nothing Is Fixed 00:02:00 6 Biggest Motivation Killers & How To Overcome Them 00:06:00 How To Guide Your Thoughts 00:07:00 Goal Setting Goal Setting Introduction 00:01:00 Why Goal Setting Is So Important 00:05:00 How To Create A Vision Statement 00:03:00 Vision Statement Questions 00:08:00 How To Set SMART Goals 00:06:00 How To Not Lose Track Of Your Goals 00:05:00 How To Track Your Progress 00:03:00 Goal Setting Cheat Sheet 00:12:00 Building Better Habits Habits Introduction 00:02:00 What Are Habits 00:02:00 Why Habits Matter 00:01:00 How To Build A New Habit 00:05:00 Habit Stacking 00:03:00 How To Choose The Right Trigger 00:03:00 Writing Down Your Habit Sequence 00:01:00 How To Create Accountability 00:02:00 Set Small Goals Every Day 00:01:00 Healthy Living: Nutrition & Diet Healthy Living Introduction 00:01:00 How Your Diet Affects Your Health 00:04:00 Calories Explained 00:04:00 The Relationship Between Bodyweight & Health 00:05:00 The Relationship Between Bodyweight & Health 00:05:00 Weight Loss & Health 00:03:00 Determining Your Daily Calorie Intake 00:03:00 Healthy Weight Ranges 00:02:00 Quality Protein Sources 00:01:00 Quality Carb Sources 00:01:00 Quality Fat Sources 00:01:00 How Much Of Each 00:04:00 Healthy Living: Exercise & Training What Does A Complete Workout Program Look Like? 00:03:00 Aerobic Exercise Overview 00:01:00 The Problem With Traditional Cardio 00:03:00 HIIT Cardio Explained 00:07:00 Resistance Training Overview 00:01:00 Muscle Building Formula 00:09:00 Beginner Gym Workout 00:06:00 Flexibility Overview 00:01:00 Common Stretching Mistakes 00:04:00 Daily Stretching Routine 00:03:00 Bringing Everything Together 00:01:00 People And Relationships People And Relationships Introduction 00:01:00 The Health Benefits Of Strong Relationships 00:03:00 How To Build Stronger Relationships 00:04:00 How To Fix A Broken Friendship 00:06:00 How To Manage Stress In A Romantic Relationship 00:04:00 How To Build Positive Work Relationships 00:04:00 Coaching Tools Coaching Tools Intro 00:01:00 What Clients Expect From Their Coach 00:04:00 Creating Your Ideal Coaching Persona 00:05:00 Getting To Know Your Client & Building Rapport 00:07:00 Grow Coaching Model 00:05:00 The Right Coaching Outline 00:03:00

Having perfect pitch is a rare quality. In case, perfect pitch is not something everyone born with it; it can be the one that you develop with enough training, practice and guideline. The Perfect Pitching Course is designed to teach you the exact utterance, expression, and inflexion of words to fascinate your audience. Gain the ability to identify general limitations of performing the opening speeches, reference point, present your message like a storyteller so that people listen to intensely and learn some persuasive tactics to grab the attention of your audience. Additionally, learn to talk about specific notes and explore innovative ideas for solving your problems, barriers, and complexities concerning pitching your speech. Who is this course for? Perfect Pitching Course is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Perfect Pitching Course is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Promo Video 00:02:00 The 9 Steps to a Perfect Pitch An Introduction: Why Pitching is Important 00:02:00 Being Concise 00:02:00 Solving their Problem 00:03:00 Telling Them What They Want to Hear 00:02:00 Speaking in Plain English 00:02:00 Grabbing the Listener's Attention 00:03:00 Asking Qualifier Questions 00:03:00 Showing Your Passion 00:03:00 Telling a Consistent Story 00:02:00 Concluding with a Call to Action 00:02:00 Types of Pitches The Pixar Pitch 00:04:00 The Rhyming Pitch 00:01:00 The One-Word Pitch 00:01:00 The Logline Pitch 00:01:00 The Question Pitch 00:01:00 Conclusions Summary 00:02:00 Next steps / further reading 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Communication Skills Bundle Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Communication Skills Bundle Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: It is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Have a passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. **Professional Workplace Communication Skills Diploma** Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 **Negotiation Skills Training** Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:03:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 **Conflict Management Techniques Diploma** Module One: Getting Started Conflict Resolution 00:01:00 Getting Started 00:01:00 Module Two: An Introduction to Conflict Resolution An Introduction 00:04:00 Introduction Case Study 00:01:00 Module Three: The Thomas-Kilmann Instrument C R Styles with TKI 00:04:00 C R Styles with TKI Case Study 00:01:00 Module Four: Creating an Effective Atmosphere Creating an Effective Atmosphere 00:04:00 Creating an Effective Atmosphere Case Study 00:01:00 Module Five: Creating Mutual Understanding Creating a Mutual Understanding 00:03:00 Creating a Mutual Understanding Case Study 00:01:00 Module Six: Focusing on Individual Needs Focusing on Individual & Shared Needs Case Study 00:01:00 Focusing on Individual & Shared Needs Case Study 00:01:00 Module Seven: Getting to the Root Cause Getting to the Root Cause 00:05:00 Getting to the Root Cause Case Study 00:01:00 Module Eight: Generating Options Generating Options 00:03:00 Generating Options Case Study 00:01:00 Module Nine: Building a Solution Building a Solution 00:04:00 Building a Solution Case Study 00:01:00 Module Ten: the Short Version of the Process The Short Version of the Process 00:04:00 The Short Version of the Process Case Study 00:01:00 Module Eleven: Additional Tools Additional Tools 00:03:00 Additional Tools Case Study 00:01:00 Closing 00:01:00 **Managing Difficult Conversation Diploma** Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00