2453 Customer Service courses in Cardiff delivered Online

Our popular Personal Assistant and Minute Taking Diploma Course will coach you in all the skills and techniques needed to support bosses and high-performing companies. Every good manager needs some help, and you can become the respected PA, representing the 'face' of the organisation, and getting work done. You will be trained in all the necessary abilities required in a senior secretarial and administrative position, enabling new career prospects and opportunities. Throughout the tutorial, you are given proven methodologies and practises that have been adopted by successful businesses. This will provide you with multiple masterclasses on subjects such as phone etiquette, meeting preparation, business communications, and customer service, alongside expert minute-taking tuition. Each module contains a different area of expertise that a PA will need to master and provides excellent guidance for this lucrative profession.  The Personal Assistant and Minute Taking Diploma Course proves to be the ideal way to accumulate all the attributes needed to excel in a senior office-based profession. All the contents have been assembled with the aid of industry professionals and include user-friendly interactive study tools. By enrolling now, you will rapidly accrue the skills and confidence to excel in your role and impress your peers and superiors. Why choose this Personal Assistant and Minute Taking Diploma Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Personal Assistant Introduction to Personal Assistant 00:18:00 Module 2: Business Telephone Skills Business Telephone Skills 00:20:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:35:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 5: Travel Arrangements Travel Arrangements 00:25:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:26:00 Module 7: Time Management Time Management 00:36:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 9: Business Writing Skills Business Writing Skills 00:41:00 Module 10 :Organisational Skills Organisational Skills 00:26:00 Module 11: Communication Skills Communication Skills 00:26:00 Module 12: Customer Service Customer Service 00:17:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 14: Invoicing/Petty Cash Invoicing/Petty Cash 00:28:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service.

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Embark on an exploratory voyage through the dynamic landscape with our Travel and Tourism course designed to elevate your understanding and proficiency in this exhilarating industry. The initial module sets the scene, inviting learners to delve into the rich history and current vistas of the sector, providing a sturdy platform from which to soar. As the chapters unfold, you'll navigate through the multifaceted aspects of tourism products and services, gaining insights that will transform the way you perceive travel operations and retailing strategies. The course seamlessly weaves through the intricate tapestry of marketing, vital communication aptitudes, and the art of customer gratification, all while maintaining a steadfast focus on adapting to the shifts in the global travel scene, including the new norms post-pandemic and the nuances brought on by Brexit. By the conclusion, participants will be well-versed in the principles of sustainable tourism, public outreach, and the strategic management of human resources, preparing them for a career that not only spans borders but also bridges cultures. Learning Outcomes Acquire a holistic understanding of travel and tourism operations. Develop strategic marketing and communication competencies. Enhance customer service techniques for optimal visitor satisfaction. Navigate the complexities of transport and crisis management within tourism. Understand the influence of global events and policies on travel dynamics. Why choose this Travel and Tourism course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Travel and Tourism course for? Aspirants forging a path in travel and tourism sectors. Professionals seeking to refine their industry-specific marketing skills. Managers overseeing customer relations and crisis contingencies. Strategists in transport and sustainable tourism development. Analysts and policy-makers understanding Brexit's industry implications. Career path Travel Consultant: £18,000 - £30,000 Tourism Marketing Manager: £25,000 - £50,000 Visitor Attraction Manager: £22,000 - £40,000 Transport Coordinator: £20,000 - £35,000 Sustainable Tourism Advisor: £24,000 - £40,000 HR Manager for Travel Agencies: £30,000 - £55,000 Prerequisites This Travel and Tourism does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Travel and Tourism was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:12:00 Module 02: Tourism Products and Services Tourism Products and Services 00:14:00 Module 03: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:14:00 Module 04: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 05: Developing Communication Skills Developing Communication Skills 00:13:00 Module 06: Customer Service and Satisfaction Customer Service and Satisfaction 00:09:00 Module 07: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:18:00 Module 08: Transport Management Procedure Transport Management Procedure 00:14:00 Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal World/ Post COVID Travel Destinations 00:20:00 Module 10: Sustainable Tourism Sustainable Tourism 00:09:00 Module 11: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 12: Brexit and its Impact on Tourism Industry Brexit and its Impact on Tourism Industry 00:26:00 Module 13: Travel and Tourism Issues to Contend with Travel and Tourism Issues to Contend with 00:18:00 Module 14: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Assignment Assignment - Travel and Tourism 00:00:00

Master the art of tele-sales with our comprehensive Telemarketing & TeleSales Training course. Whether you're new to the field or seeking to enhance your skills, this program equips you with essential techniques and strategies to excel in telephone-based sales environments. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This Telemarketing & TeleSales Training course is designed to equip learners with the essential skills needed for successful telephone sales. Participants will learn the fundamentals of telemarketing and how to become effective sales experts. They will discover how to prepare for and structure sales calls, ensuring a professional and persuasive approach. The course covers vital communication techniques, including using the right words and phrases to engage potential customers. Learners will gain strategies to elevate their sales performance and expand their earnings. The course also addresses how to handle rejection and objections confidently, and provides proven methods for closing sales and securing commitments. Overall, this training aims to build the confidence and competence needed to excel in telephone sales, enhancing both individual performance and business success. Course Curriculum Module 01: Introduction to Tele Sales Executive Training Module 02: All About Telemarketing Module 03: Prospective Telephone-Sales Expert Module 04: Preparing The Call Module 05: Opening The Call Module 06: Structuring The Call Module 07: Verbal Communication Skills Module 08: The Right Words and Phrases to Use on a Sales Call Module 09: Elevate Sales on Telephone Module 10: Increasing your Earnings by Expanding Sales Module 11: Dealing with Rejection Module 12: Dealing with Objections Module 13: Closing the Sale Gaining Commitment Module 14: Close a Sale Call Learning Outcomes: Understand the fundamentals of telemarketing and sales strategies. Master the art of preparing and opening sales calls. Develop effective verbal communication skills for sales success. Utilise key phrases and words to enhance telephone sales. Overcome objections and handle rejection professionally. Close sales calls with confidence and gain customer commitment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring telemarketing executives. Sales professionals seeking improvement. Customer service representatives. Business development managers. Entrepreneurs enhancing their sales techniques. Career path Telemarketing Executive Sales Consultant Customer Service Representative Business Development Manager Inside Sales Representative Account Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview With the ever-increasing demand for Food and Beverage Management (F&B) in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Food and Beverage Management (F&B) may be. Learning about Food and Beverage Management (F&B) or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Food and Beverage Management (F&B) . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Food and Beverage Management (F&B) is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Food and Beverage Management (F&B) course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Food and Beverage Management (F&B) course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Food and Beverage Management (F&B) course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Food and Beverage Management (F&B) , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Food and Beverage Management (F&B) , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Food and Beverage Management (F&B) , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Food and Beverage Management (F&B) course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 Introduction to Food and Beverage Management Introduction to Food and Beverage Management 00:00 Module 2 Menu Planning and Design Menu Planning and Design 00:00 Module 3 Effective Inventory Management Effective Inventory Management 00:00 Module 4 Effective Employee Training and Development Effective Employee Training and Development 00:00 Module 5 Marketing and Promotion Strategies for Food and Beverage Businesses Marketing and Promotion Strategies for Food and Beverage Businesses 00:00 Module 6 Providing Exceptional Customer Service Providing Exceptional Customer Service 00:00

Overview With the ever-increasing demand for Waiter in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Waiter may be.   Learning about Waiter or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Waiter. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Waiter is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Waiter Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Waiter Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for? While we refrain from discouraging anyone wanting to do this Waiter Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Waiter, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Waiter, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Waiter, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path This Waiter Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1 - Customer Service and Service Sequence Customer Service and Service Sequence 00:00 Module 2 - Hygiene Hygiene 00:00 Module 3 - Restaurant, Bar Equipment and Handling Technique Restaurant, Bar Equipment and Handling Technique 00:00 Module 4 - Restaurant Menu Restaurant Menu 00:00 Module 5 - Beverage and Tobacco Beverage and Tobacco 00:00 Module 6 - Types of Services and Service Sequence Types of Services and Service Sequence 00:00 Module 7 - Understanding Risks and Preventive Measures Understanding Risks and Preventive Measures 00:00 Module 8 - Tips and Hints for Success in Waiter profession Tips and Hints for Success in Waiter profession 00:00

Overview   With the ever-increasing demand for Pharmacy Technician in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Pharmacy Technician may be.   Learning about Pharmacy Technician or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Pharmacy Technician. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Pharmacy Technician is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Pharmacy Technician Diploma course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Pharmacy Technician Diploma course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Pharmacy Technician Diploma course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Pharmacy Technician, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Pharmacy Technician, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Pharmacy Technician, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Pharmacy Technician Diploma course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 01: Introduction to Pharmacy Technician Introduction to Pharmacy Technician 00:00 Module 02: Pharmacy Management Pharmacy Management 00:00 Module 03: Standard Operating Procedures (SOPs) Standard Operating Procedures (SOPs) 00:00 Module 04: Pharmacy Prescription and Dispensing Pharmacy Prescription and Dispensing 00:00 Module 05: Hygiene for pharmacy technician Hygiene for pharmacy technician 00:00 Module 06: Customer Service on Pharmacy Customer Service on Pharmacy 00:00 Module 07: Managing Risks on Pharmacy Practice Managing Risks on Pharmacy Practice 00:00 Module 08: Communication and Education Communication and Education 00:00

Transport and Logistics Management with Warehouse Associate Training Diploma Master the intricacies of Transport and Logistics Management while acquiring the specialised skills of a Warehouse Associate. Take control of every link in the supply chain with our Transport and Logistics Management with Warehouse Associate Training Diploma. Learning Outcomes: Deliver exceptional customer service within logistics operations. Decode and apply business and international trade procedures pertinent to logistics. Optimise supply chain management to drive efficiency and effectiveness. Design warehouse layout configurations to maximise space and operational flow. Implement safety protocols and regulations within warehouse settings. Leverage cutting-edge technology for enhanced logistics and warehousing performance. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Transport and Logistics Management with Warehouse Associate Training Diploma: Customer Service and Logistics Perfect the art of balancing customer needs with operational requirements in logistics. Business and International Trade Procedures Adapt to the protocols of business and international trade to ensure seamless logistics operations. Supply Chain Management in Logistics Strategise and optimise supply chain processes to elevate logistics performance. Warehouse Layout Master layout planning to optimise warehouse operations, improving both space and efficiency. Warehouse Safety and Regulations Prioritise and enact safety measures to ensure a compliant and risk-free warehouse environment. Technology in Logistics and warehousing Adopt technological advancements to streamline operations, from inventory control to real-time tracking.