2456 Customer Service courses in Cardiff delivered Online

In the ever-evolving landscape of healthcare administration in the UK, the demand for skilled Medical Receptionists and Medical Transcriptionists has surged, presenting challenges in efficient patient care and accurate medical documentation. Recent issues in the Medical Receptionist sector have highlighted the critical need for professionals adept at juggling administrative tasks and ensuring seamless communication within healthcare settings. Our comprehensive course, "Medical Receptionist & Medical Transcription - Complete Training," is meticulously designed to equip you with the diverse skill set required to thrive in these vital roles. This Medical Receptionist & Medical Transcription - Complete Training Bundle Consists of the following Premium courses: Course 01: Medical Transcription Course 02: Medical Receptionist Course 03: Medical & Clinical Administrator Course 04: Mastering Healthcare GDPR Course 05: Transcription and Captioning Course 06: Minute Taking Training Course 07: Clinical Coding Course 08: Clinical Observations Skills Course 09: Medical Coding Inpatient Training: DRG-ICD Course 10: Medical Secretary Certification Course 11: Control and Administration of Medication Course 12: Microsoft Office course Course 13: Customer Service and Communication Skills Course 14: Emergency First Aid at Work Course 15: Goal Setting, Motivation, and Resilience for Life Course 16: Personal Hygiene Course 17: Pharmacy Assistant & Pharmacy Technician Course 18: Midwifery Training Course 19: Paramedicine Study Course 20: Medical Law 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Effective Communication Skills Diploma Course 02: Business Networking Skills Course 03: Influencing and Negotiation Skills Course 04: Delegation Skills Training Course 05: Time Management Course 06: Leadership Skills Training Course 07: Decision Making and Critical Thinking Online Course Course 08: Emotional Intelligence and Social Management Diploma Course 09: Assertiveness Skills Course 10: Touch Typing Complete Training Diploma Medical Receptionist & Medical Transcription Learning Outcomes: Upon completion of this Medical Receptionist & Medical Transcription - Complete Training bundle, you should be able to: Efficiently manage medical transcription tasks with precision and accuracy. Navigate the complexities of healthcare GDPR for enhanced compliance. Master the art of clinical coding and observations for meticulous record-keeping. Develop essential skills in minute-taking, ensuring comprehensive meeting documentation. Acquire expertise in Microsoft Office, a fundamental tool in healthcare administration. Demonstrate proficiency in customer service and communication within medical contexts. Unlock the gateway to a fulfilling career by mastering Medical Transcription, Receptionist duties, Clinical Administration, and more. Dive into the intricacies of GDPR compliance in healthcare, sharpen your transcription and captioning skills, and gain expertise in clinical observations and coding. With a focus on practical skills such as minute-taking, medication administration, and proficiency in Microsoft Office, this Medical Receptionist & Medical Transcription course ensures you are well-prepared for the dynamic challenges of the healthcare sector. Elevate your career prospects by gaining knowledge in emergency first aid, goal setting, and resilience, setting the stage for success in the demanding field of Medical Administration. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in Medical Administration roles. Those seeking a dynamic career in healthcare support services. Professionals aiming to enhance their administrative skills in medical settings. Aspiring Medical Transcriptionists looking to contribute to accurate record-keeping. Individuals interested in mastering clinical coding and observations. Anyone pursuing a fulfilling career in the healthcare sector without traditional qualifications. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Medical Receptionist & Medical Transcription course, all you need is - A smart device A secure internet connection And a keen interest in Medical Receptionist & Medical Transcription Career path Medical Receptionist: •21,000 - •26,000 per annum Medical Transcriptionist: •22,000 - •28,000 per annum Clinical Administrator: •25,000 - •32,000 per annum Clinical Coder: •27,000 - •34,000 per annum Pharmacy Technician: •20,000 - •26,000 per annum Paramedic: •26,000 - •32,000 per annum Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Fast-track your way to masterful business communication with our CPD Certified course in Customer Relationship Management (CRM). In the modern business landscape, the art of maintaining meaningful relationships with customers can be a game-changer, and that's where CRM steps in. Our course offers an engaging deep dive into the world of CRM, providing you with practical skills to leverage customer insights and foster stronger relationships. With this course, you will grasp the core elements of CRM and learn how to apply them to ensure customer loyalty and business growth. Explore the intersection of CRM and technology, and learn how digital tools can streamline your customer interactions and engagements. Crafted by experts in the field, this course takes a hands-on approach to Customer Relationship Management (CRM), equipping you with a comprehensive understanding of CRM strategies and their implementation. Join us and gain the confidence to elevate your career by leveraging the power of CRM. Courses Are Included in this Customer Relationship Management (CRM) - CPD Certified Bundle: Course 01: Diploma in Customer Relationship Management (CRM) at QLS Level 4 Course 02: Customer Service Training Course 03: Know Your Customer (KYC) Course 04: Principles of Customer Service Course 05: Understanding Excellence In Customer Service For Hospitality Course 06: Business Etiquette and Professional Behavior Learning Objectives: By the end of this course, you will: Understand the key concepts and components of Customer Relationship Management (CRM), and how they drive business growth. Develop the ability to implement effective CRM strategies that lead to customer loyalty and retention. Gain expertise in using CRM systems to manage customer data and gain valuable insights. Learn to integrate CRM with digital technologies to streamline and enhance customer interactions. Understand the ethical and legal considerations of CRM, ensuring customer trust and business compliance. Have a thorough understanding of how CRM can be leveraged to gain a competitive edge in your business field. Why Choose Our Customer Relationship Management (CRM) Course? FREE Customer Relationship Management (CRM) certificate accredited Get a free student ID card with Customer Relationship Management (CRM) Training Get instant access to this Customer Relationship Management (CRM) course. Learn Customer Relationship Management (CRM) from anywhere in the world Customer Relationship Management (CRM) is affordable and simple to understand Customer Relationship Management (CRM) is an entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Relationship Management (CRM) course materials Customer Relationship Management (CRM) comes with 24/7 tutor support So enrol now in this Customer Relationship Management (CRM) Today to advance your career! Start your learning journey straightaway! This Customer Relationship Management curriculum has been designed by experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Customer Relationship Management (CRM) with ease. You'll discover how to master the Customer Relationship Management skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Customer Relationship Management (CRM) bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer Relationship Management - CPD Certified This bundle is suitable for everyone. Requirements Customer Relationship Management - CPD Certified You will not need any prior background or expertise to enrol in this Customer Relationship Management - CPD Certified. Career path Customer Relationship Management - CPD Certified This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Understand what Emotional Intelligence is and is not, the four steps to understanding Emotional Intelligence and the importance on your career success. Learning Objectives Understand what Emotional Intelligence is and is not, the four steps to understanding Emotional Intelligence and the importance on your career success. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Gain the skills, credentials and knowledge to work in the aviation industry, with the Airport Management & Operations at QLS Level 3 course. Learn the fundamentals of airport operations management and fast track your career by learning from a qualified professional tutor. This course is the ideal stepping stone to a successful career in this field, taking you through the career path of an Airport Operations Manager, skills and requirements. This is the perfect introductory training course for aspiring professionals. Get enrolled today and become an expert in airport operation management! Learning Outcomes Master the intricacies of delivering exceptional customer service in the airport industry. Gain in-depth knowledge of the key components that constitute a well-functioning airport. Understand the principles and practices of security operations within airport settings. Acquire skills to effectively handle emergency situations both on the airport grounds and involving aircraft. Explore the nuances of weather control operations and the significance of sustainability in airport management. Why choose this Airport Management & Operations at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Airport Management & Operations at QLS Level 3 course for? Aspiring aviation professionals seeking a comprehensive understanding of airport operations. Individuals interested in pursuing a career in airport customer service. Aviation enthusiasts aiming to broaden their knowledge of airport components and emergency procedures. Those seeking to specialize in security operations within the airport environment. Students with a passion for sustainable practices in the aviation industry. Career path Airport Customer Service Representative: £20,000 - £28,000 Airport Operations Manager: £30,000 - £40,000 Airport Security Officer: £22,000 - £30,000 Emergency Response Coordinator: £25,000 - £35,000 Weather Control Specialist: £28,000 - £35,000 Sustainability Officer in Aviation: £25,000 - £35,000 Prerequisites This Airport Management & Operations at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 1: Introduction to Airport Management Introduction to Airport Management 00:17:00 Module 2: Airport Customer Service Airport Customer Service 00:20:00 Module 3: Passenger Terminal Management Passenger Terminal Management 00:16:00 Module 4: Airport Components Airport Components 00:18:00 Module 5: Airport Peaks and Airline Scheduling Airport Peaks and Airline Scheduling 00:19:00 Module 6: Cargo Management Cargo Management 00:20:00 Module 7: Aviation Noise Control Aviation Noise Control 00:12:00 Module 8: Weather Control Weather Control 00:16:00 Module 9: Sustainable Airport Management Sustainable Airport Management 00:18:00 Module 10: Security Management Security Management 00:18:00 Module 11: Innovation and Growth Innovation and Growth 00:17:00 Mock Exam Mock Exam - Airport Management & Operations at QLS Level 3 00:20:00 Final Exam Final Exam - Airport Management & Operations at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Welcome to your gateway towards becoming an invaluable part of any organization - the Professional Receptionist. Our CPD Certified Professional Receptionist Diploma is your first step into the exciting world of corporate communications. In the heartbeat of any office, the Professional Receptionist sets the tone, greeting, guiding, and facilitating day-to-day operations. Our course is intricately designed to equip you with the theoretical knowledge that every Professional Receptionist needs to thrive. Through our course, you will gain an understanding of the responsibilities and skills required of a Professional Receptionist, from managing schedules to handling client communications. You will delve into topics such as customer service, business communication, time management, and so much more. Take the leap today and propel your career to new heights. As a Professional Receptionist, you hold the key to a smooth-running, efficient workplace. Join our course and make the journey toward becoming the heartbeat of your future organization. Courses Are Included in this Professional Receptionist Diploma - CPD Certified Bundle: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Developing Interpersonal Skills Course Course 05: Business Training: Communication Skills Course 06: Office Etiquette and Professional Behavior Learning Objectives: Understand the roles and responsibilities of a Professional Receptionist in various business environments. Gain a solid understanding of business communication and its importance in the role of a Professional Receptionist. Learn about effective customer service strategies and their application in a reception setting. Gain insights into time and schedule management, crucial elements of the Professional Receptionist role. Understand the importance of data handling, privacy, and confidentiality in the workplace. Learn about continuous professional development to further enhance your career as a Professional Receptionist. Why Choose Our Professional Receptionist Course? FREE Professional Receptionist Certificate accredited Get a free student ID card with Professional Receptionist Training Get instant access to this Professional Receptionist course. Learn Professional Receptionist from anywhere in the world Professional Receptionist is affordable and simple to understand Professional Receptionist is an entirely online, interactive lesson with voiceover audio Lifetime access to the Professional Receptionist course materials Professional Receptionist comes with 24/7 tutor support So enrol now in this Professional Receptionist Today to advance your career! Start your learning journey straightaway with Professional Receptionist Diploma - CPD Certified! This Professional Receptionist curriculum has been designed by Professional Receptionist experts with years of experience behind them. The course is extremely dynamic and well-paced to help you understand Professional Receptionists with ease. You'll discover how to master the Professional Receptionist skill while exploring relevant and essential topics. Assessment Process of Professional Receptionist Diploma - CPD Certified Once you have completed all the courses in the Professional Receptionist bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Requirements You will not need any prior background or expertise to enrol in this Professional Receptionist Diploma - CPD Certified. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! The hustle and bustle of the airport is like a symphony. Each module of our Airport Operations Training course is a note, and together they create the harmonious flow of a well-run airport. Whether you're a seasoned airport professional or just starting your career, this course is your ticket to success. Our course modules cover everything you need to know to keep an airport running smoothly. From customer service to security operations, emergency situations to weather control operations, and sustainable airport operations, we've got you covered. Our course content is designed to provide you with a comprehensive understanding of airport operations, so you can confidently take on any challenge that comes your way. Our course is perfect for those who are looking to expand their knowledge or those who are just starting out in the industry. You don't need to worry about having any previous experience or practical knowledge. Our theoretical approach is designed to give you a deep understanding of the concepts and principles behind airport operations. So, whether you're looking to enhance your career prospects or simply want to learn more about airport operations, our Airport Operations Training course is the perfect choice for you. Enrol today and soar to new heights! This Certificate in Airport Operations at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Learning Outcomes Upon completion of the course, you will be able to: Understand the key components and operations of an airport. Identify and manage emergency situations in an airport and on an aircraft. Demonstrate knowledge of airport security protocols and procedures. Develop sustainable practices for airport operations. Implement effective customer service techniques in an airport environment. Analyse and respond to weather control operations in an airport setting. ****Course Curriculum**** Here is the curriculum breakdown of this Airport Operations Training: Module 01: Airport Customer Service Module 02: Airport Components Module 03: Security Operations Module 04: Airport and Aircraft Emergency Situations Module 05: Weather Control Operations Module 06: Sustainable Airport Operation Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Airport Operations at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path This course will be beneficial for anyone looking to pursue a career as: Airport Customer Service Agent (£18,000 - £22,000) Airport Operations Coordinator (£22,000 - £30,000) Airport Security Officer (£21,000 - £28,000) Airport Emergency Response Coordinator (£26,000 - £36,000) Certificates Certificate of completion Digital certificate - £10 Certificate in Airport Operations at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Airport Operations at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £89 inside the UK £10 (including postal fees) for International Delivery Certificate Accredited by CPDQS £29 for Printed Hard Copy Certificate inside the UK £39 for Printed Hard Copy Certificate outside the UK (International Delivery)

Course Description Get instant knowledge from this bite-sized Logistics Management (Advanced): Part 3 course. This course is very short and you can complete it within a very short time. In this Logistics Management (Advanced): Part 3 course you will get fundamental ideas of logistics management, the key understanding of negotiation techniques, transport management and so on. Enrol in this course today and start your instant first step towards learning about the principles of warehousing. Learn faster for instant implementation. Learning Outcome Familiarise with transport management Understand negotiation techniques Gain in-depth knowledge of customer service and logistics Learn about the principles of warehousing How Much Do Logistics Managers Earn? Senior - £68,000 (Apprx.) Average - £46,000 (Apprx.) Starting - £30,000 (Apprx.) Requirement Our Logistics Management (Advanced): Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Logistics Management (Advanced): Part 3 Module 01: Principles of Warehousing 00:25:00 Module 02: Transport Management 00:40:00 Module 03: Negotiation Techniques 00:17:00 Module 04: Customer Service and Logistics 00:32:00 Assignment Assignment - Logistics Management (Advanced): Part 3 00:00:00

Gain insights to the four Emotional Intelligence competencies and leadership skills developed through EI. Understand the two axis of the Emotional Intelligence framework. Learning Objectives Gain insights to the four Emotional Intelligence competencies and leadership skills developed through EI. Understand the two axis of the Emotional Intelligence framework. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Are you looking to build a rewarding career in the bustling travel and hospitality industry? With the UK tourism sector expected to reach £257 billion by 2025, the demand for skilled professionals is skyrocketing. How would you like to be the one planning luxurious vacations or managing top-tier hotels? This comprehensive Travel Agent training bundle is tailored for those aspiring to excel in such dynamic roles. This course bundle equips learners with essential skills across four key areas: travel agency operations, event planning, hotel and hospitality management, and concierge services. From understanding global travel systems and regulations to mastering event logistics and customer service excellence, students will gain hands-on knowledge and practical tools to navigate and succeed in these industries. Our Bundle Travel Agent & Tour Operator contains 4 of our premium courses for one discounted price: Course 01: Travel Agent Course 02: Event Planning Course Course 03: Hotel & Hospitality Management Course 04: Concierge Enrol today and start your journey towards becoming a leader in one of the fastest-growing sectors of the economy! Learning Outcomes of Travel Agent Understand global travel agency operations and regulations. Plan and execute various types of events professionally. Manage hotel operations, focusing on customer satisfaction. Provide top-notch concierge services to diverse clientele. Navigate the complexities of hospitality management effectively. Develop essential customer service and communication skills. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Travel Agent Get a free student ID card with Travel Agent Training program (£10 postal charge will be applicable for international delivery) The Travel Agent is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Travel Agent course materials The Travel Agent comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Travel Agent Module 1: Introduction to Travel and Tourism Module 2: Tourism Products and Services Module 3: Tour Operating and Travel Retailing Module 4: Marketing in Travel and Tourism Module 5: Developing Communication Skills Module 6: Customer Service and Satisfaction Module 7: Crisis and Visitor Attraction Management Module 8: Transport Management Procedure Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course 02: Event Planning Course Module 01: Introduction To Event Management Module 02: Role Of An Event Planner Module 03: Event Classification Module 04: Events And Clients Module 05: Steps To Plan An Event Module 06: Invitation To The Event Module 07: Event Marketing Module 08: Catering At Events Module 09: Event Decorations Module 10: Cleaning And Waste Disposal Module 11: Event Security Module 12: Developing An Event Planning Business Course 03: Hotel & Hospitality Management Module 1. Introduction to Hospitality and Revenue Management Module 2. Business Prospect of the Hospitality Industry Module 3. An Overview of Hotel Industry Module 4: The Process of Selection and Recruitment in Hospitality Industry Module 5: The Process of Development and Training in Hospitality Industry Module 6. Hospitality Management Operations Module 7. Management of Service Quality in Hospitality Industry Module 8. Importance of Revenue Management Module 9. Key Performance Indicator in Hospitality Revenue Management Module 10. The Revenue Management Module 11: Customer Satisfaction Module 12. Promotional Strategies Module 13. The Future of Hospitality Revenue Management in UK Module 14. Career Prospects in the Hospitality Industry Course 04: Concierge Module 01: Understanding The Service Module 02: Types Of Concierge Services Module 03: Necessary Skills For Any Concierge Module 04: Principles For A Concierge Service Business Module 05: Delivering Customer Service Module 06: Concierge Work Environment And Etiquettes Module 07: Emergency Measures For A Hotel Concierge =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £52) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring travel agents Future event planners Hotel management hopefuls Career-changing professionals Hospitality industry beginners Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Travel Agent Event Planner Hotel Manager Hospitality Coordinator Concierge Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Are you ready to excel as a Personal Assistant? Our comprehensive training program is designed to equip you with the essential skills and knowledge needed to thrive in this dynamic role. Whether you're new to the field or looking to enhance your existing skills, our modules cover everything from basic administrative tasks to advanced management techniques. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Personal Assistant Training course, learners will gain essential skills to excel in administrative roles. They will develop proficiency in managing meetings and conferences, handling business communications effectively through phone and writing skills, and providing excellent customer service. The course teaches organizational skills crucial for maintaining efficient workflows, including planning, scheduling, and managing petty cash and invoicing. Learners will also understand the importance of maintaining records and filing systems accurately, reflecting high standards of professionalism and ethics. They will learn how to represent their employers professionally and manage time effectively, ensuring tasks are completed efficiently. Additionally, the course covers arranging travel and handling mail services, equipping learners with comprehensive skills needed to support executives and manage office operations smoothly. Course Curriculum Module 01: Introduction to Personal Assistant Module 02: Introduction to Reception and Receptionist Module 03: Organising Meetings and Conferences Module 04: Business Telephone Skills Module 05: Business Writing Skills Module 06: Communication Skills Module 07: Customer Service Module 08: Effective Planning and Scheduling Module 09: Invoicing and Petty Cash Module 10: Mail Services and Shipping Module 11: Organisational Skills Module 12: Professional Conduct and Ethics of Paralegals Module 13: Record Keeping and Filing Systems Module 14: Representing Your Boss and Company Module 15: Time Management Module 16: Travel Arrangements Learning Outcomes: Describe the role of a Personal Assistant and Receptionist efficiently. Manage meetings and conferences effectively using appropriate organizational skills. Demonstrate proficiency in business telephone and writing etiquette. Apply effective communication and customer service techniques in professional settings. Utilize planning, scheduling, and time management skills optimally. Execute travel arrangements and manage record keeping with accuracy and confidentiality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work as Personal Assistants or Receptionists. Professionals seeking to enhance their administrative and organizational skills. Graduates preparing for roles in business support and office management. Career changers interested in administrative careers in various industries. Anyone wanting to develop comprehensive office and administrative competencies. Career path Receptionist Executive Assistant Administrative Officer Office Manager Events Coordinator Travel Coordinator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.