2510 Customer Service courses in Cardiff delivered Online

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Hospitality Management Training Course Overview The Hospitality Management Training Course provides a detailed introduction to the structure, operations, and key functions within the hospitality and hotel industry. From managing front office operations to overseeing housekeeping, food services, and customer satisfaction, this course offers a comprehensive look at the essential responsibilities of hospitality professionals. You will explore recruitment processes, staff development, quality control, e-hospitality tools, and financial management. The course also touches on marketing techniques within the travel and tourism industry, helping learners understand how to attract and retain customers in a competitive environment. Designed with practical insight, this training prepares individuals to lead with confidence, enhance service delivery, and adapt to the evolving demands of the hospitality sector. Learning Outcomes Understand the core principles of hospitality management. Gain insight into the structure and functions of the hotel industry. Learn how recruitment and selection work in hospitality roles. Explore training and development strategies for hospitality teams. Manage front office and guest services effectively. Oversee housekeeping, engineering, and security operations. Handle food and beverage management responsibilities. Deliver and maintain high service quality standards. Apply marketing methods specific to travel and tourism. Understand accounting practices and customer satisfaction tools in hospitality. Who Is This Course For This course is ideal for individuals who want to start or advance a career in hospitality. It suits hotel staff, front office workers, customer service representatives, and anyone interested in managing guest experiences and hotel operations. Eligibility Requirements No previous experience is required to enrol. A good understanding of English and a strong interest in hospitality and customer service are recommended. Entry Requirements Age Requirement: Applicants must be 16 or older, making the course accessible to both young learners and adults. Academic Background: No prior qualifications required, open to all backgrounds. Language Proficiency: A good understanding of English is essential, as all lessons are in English. Numeracy Skills: Basic writing and numeracy skills are needed to follow the course content. Why Choose Us Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Upon completion, learners can pursue roles in hotel management, front office supervision, guest services, event coordination, and food and beverage operations. This course can also serve as a stepping stone for further study in hospitality or tourism management.

Hospitality Management Training Course Overview The Hospitality Management Training Course provides a detailed introduction to the structure, operations, and key functions within the hospitality and hotel industry. From managing front office operations to overseeing housekeeping, food services, and customer satisfaction, this course offers a comprehensive look at the essential responsibilities of hospitality professionals. You will explore recruitment processes, staff development, quality control, e-hospitality tools, and financial management. The course also touches on marketing techniques within the travel and tourism industry, helping learners understand how to attract and retain customers in a competitive environment. Designed with practical insight, this training prepares individuals to lead with confidence, enhance service delivery, and adapt to the evolving demands of the hospitality sector. Learning Outcomes Understand the core principles of hospitality management. Gain insight into the structure and functions of the hotel industry. Learn how recruitment and selection work in hospitality roles. Explore training and development strategies for hospitality teams. Manage front office and guest services effectively. Oversee housekeeping, engineering, and security operations. Handle food and beverage management responsibilities. Deliver and maintain high service quality standards. Apply marketing methods specific to travel and tourism. Understand accounting practices and customer satisfaction tools in hospitality. Who Is This Course For This course is ideal for individuals who want to start or advance a career in hospitality. It suits hotel staff, front office workers, customer service representatives, and anyone interested in managing guest experiences and hotel operations. Eligibility Requirements No previous experience is required to enrol. A good understanding of English and a strong interest in hospitality and customer service are recommended. Entry Requirements Age Requirement: Applicants must be 16 or older, making the course accessible to both young learners and adults. Academic Background: No prior qualifications required, open to all backgrounds. Language Proficiency: A good understanding of English is essential, as all lessons are in English. Numeracy Skills: Basic writing and numeracy skills are needed to follow the course content. Why Choose Us Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Upon completion, learners can pursue roles in hotel management, front office supervision, guest services, event coordination, and food and beverage operations. This course can also serve as a stepping stone for further study in hospitality or tourism management.

Overview Many hospitals and clinics will use a smile, “customer service” and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need. At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.

The Functional Skills Mini Bundle delivers straightforward knowledge across essential topics—maths, English, IT, Microsoft Project, and self-organisation. If you've ever wondered when you’d use algebra again or struggled with that oddly formatted email, this one’s for you (and your future spreadsheet). It’s smart, clear and focused—perfect for building a solid academic and administrative foundation. Whether you’re brushing up on core subjects or preparing to be more organised than your calendar suggests, this bundle covers essential functions that play well in almost every environment—digital or otherwise. Learning Outcomes: Improve English reading, writing, and structured communication skills. Gain confidence in everyday numeracy and problem-solving concepts. Learn IT fundamentals with a focus on usability and clarity. Explore Microsoft Project structure and time-based task allocation. Understand how to prioritise tasks and meet planned objectives. Strengthen essential workplace and study-related digital skills. Who is this Course For: Job seekers needing a refresher on key academic subjects. Students aiming to build confidence in English and maths. Individuals looking to manage time and tasks more effectively. Beginners exploring the basics of information technology. Professionals wanting clarity in project management software. Anyone needing structured learning across core skill areas. Career changers preparing for office-based digital roles. Learners interested in self-organisation and efficient planning. Career Path: Administrative Assistant – £24,000/year Project Coordinator – £29,000/year Data Entry Officer – £23,500/year IT Support Assistant – £26,000/year Office Manager – £31,500/year Customer Service Executive – £25,000/year

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Floristry: Floristry Online Training Would you like to go on an enlightening adventure in floristry? Our complete Floristry course is available for you to hone your abilities in the complexities of this fascinating Floristry topic. This Floristry programme will provide you with essential insights into Floristry ideas and practises. The major goal of this Floristry course is to provide learners with a solid grasp of Floristry techniques. You will be able to apply them in a variety of situations after completing this Floristry course. Marketing, customer service, floral design, and flower arrangements are lesson parts of the Floristry course. You will learn how to produce funeral flowers, wreaths, and bouquets in this Floristry course. Start our Floristry course to dive into the fascinating world of Floristry and discover the unlimited job prospects! Learning Outcome of Floristry: Floristry Course After completing this Floristry: Floristry course you will learn about: Floristry introduction, careers in Floristry, roles and responsibilities as a Floristry artist. The Floristry course describes how to start your own business. Marketing and Getting Customers are also part of the Floristry course. You will know about flowers, arrangements, storing and maintaining of flowers as a Floristry specialist. The floristry course teaches how to process, design and bouquet-making ideas. This Floristry course is helpful for making funeral flowers and wreaths. Main Course: Floristry Training Free Courses are including with this Floristry: Floristry Course Along with The Floristry: Floristry Course, We Offer a free Garden Design & Landscaping course Along with The Floristry: Floristry Course, We Offer a free Level 2 Certificate in Understanding Climate Change and Environmental Awareness Course Special Offers of this Floristry: Floristry Training Science Course This Floristry: Floristry Course includes a FREE PDF Certificate. Lifetime access to this Floristry: Floristry Course Instant access to this Floristry: Floristry Course Get FREE Tutor Support to this Floristry: Floristry Course Floristry: Floristry Online Training This floral design curriculum will give you important knowledge about floral concepts and techniques. The primary goal of this floral design course is to provide students with a solid understanding of floral techniques. After completing this Floristry: Floristry course, you will be able to apply them in a variety of contexts. The Floristry: Marketing, customer service, floral design, and flower arrangements are all covered in this course. You will learn how to make wreaths, bouquets, and funeral flowers in this floral design course. Who is this course for? Floristry: Floristry Online Training The Floristry: Floristry course is intended for a diverse group of people who want to improve their Floristry knowledge and abilities. Requirements Floristry: Floristry Online Training To enrol in this Floristry: Floristry Course, students Need: To join in our Floristry: Floristry Course, you must have a strong command of the English language. To successfully complete our Floristry: Floristry Course, you must be vivacious and self driven. To complete our Floristry: Floristry Course, you must have a basic understanding of computers. A minimum age of 15 is required to enrol in this Floristry: Floristry Course. Career path Floristry Online Training Completing the Floristry: Floristry course can lead to fascinating possibilities in a variety of Floristry-related industries.

Are you ready to advance your career in the field of education? Our HLTA - Level 4 Certificate for Higher Level Teaching Assistants (RQF) is not just an ordinary qualification; it's a mark of excellence recognized by Ofqual and the UK Government. This Higher Level Teaching Assistant - HLTA Level 4 Qualification serves as your gateway to earning a respected and professional credential that can truly transform your educational career. Immerse yourself in the world of professional knowledge, child development, and special educational needs. Master the skills of effective communication, curriculum planning, and assessment techniques. Learn how to expertly manage behaviour and leave a lasting impact on the learning journey of children and young people. This Higher Level Teaching Assistant - HLTA Level 4 Qualification is not just a job opportunity; it's a path to a fulfilling and influential role in the education sector. Learning Outcomes in Higher Level Teaching Assistant - HLTA Level 4 Qualification Develop a comprehensive understanding of the roles and responsibilities of Higher Level Teaching Assistants. Cultivate effective teamwork and collaboration within an educational environment. Gain valuable insights into child development, including influencing factors and parental involvement. Acquire the necessary skills to support learners with diverse needs and promote positive behavior. Why Choose Focus Awards? Selecting Focus Awards for your educational and training programs offers several key advantages. As an accrediting body governed by Ofqual, their qualifications are widely recognized, both nationally and internationally, ensuring that you are held to the highest educational standards. Focus Awards' commitment to professionalism, rapid growth, and diverse range of qualifications makes them a dynamic choice for a relevant and exceptional learning experience. Choosing Focus Awards can elevate your career prospects, personal development, and educational achievements. Benefits You Will Gain in Higher Level Teaching Assistant - HLTA Level 4 Qualification Access to high-quality virtual learning materials. 24/7 access to course modules. A user-friendly online platform. Compliance with established standards. A recognized qualification. Exceptional customer service. Guided Learning Hours in Higher Level Teaching Assistant - HLTA Level 4 Qualification This Higher Level Teaching Assistant - HLTA Level 4 Qualification requires a total of 108 hours of Guided Learning Hours (GLH), which includes direct interactions and support from educators or trainers. These hours ensure that learners receive appropriate guidance and assessment throughout their educational journey. Total Qualification Time in Higher Level Teaching Assistant - HLTA Level 4 Qualification Total Qualification Time (TQT) encompasses both Guided Learning Hours (GLH) and an estimate of hours dedicated to independent preparation, study, and other learning activities, including assessments, under the guidance of educational staff but not directly supervised. The credit value of a qualification is determined based on TQT, with each credit representing 10 hours of learning. For this Higher Level Teaching Assistant - HLTA Level 4 Qualification, the Total Qualification Time is 360 hours, with a total credit value of 36. Method of Assessment in Higher Level Teaching Assistant - HLTA Level 4 Qualification Assessment activities: Multiple short assignments requiring evidence of general reading and appropriate references. Submission: All assignments must be submitted via the online portal. Pass criteria: To attain a Pass, learners must meet all learning outcomes; no grading system is applied. Assessment process: Tutor-marked assignments are administered after completing each unit, with comprehensive feedback. External assessment: Tutor-marked tasks are also subject to assessment by a qualified professional. Quality assurance: Tasks undergo both internal and external moderation processes to ensure they meet the required standards for both learners and assessors. Progression after Higher Level Teaching Assistant - HLTA Level 4 Qualification Learners who complete the Higher Level Teaching Assistant - HLTA Level 4 Qualification have the opportunity to explore these pathways and further enhance their teaching skills and career prospects. Focus Awards Level 3 Award in Education and Training (RQF): A foundational course for those interested in teaching and training roles. Focus Awards Level 4 Certificate in Education and Training (RQF): A comprehensive program designed for aspiring educators and trainers. Focus Awards Level 5 Diploma in Education and Training (RQF): An advanced qualification suitable for educators aiming to excel, often serving as a stepping stone toward achieving Qualified Teacher Status (QTS). Qualification Purpose The HLTA - Level 4 Certificate for Higher Level Teaching Assistants (RQF) by Focus Awards is tailored for current teaching assistants with aspirations to become Higher Level Teaching Assistants. Its primary purpose is to enhance their knowledge and skills, enabling them to effectively support individuals and small groups in educational settings while addressing various additional needs. Who is this course for? This Higher Level Teaching Assistant - HLTA Level 4 Qualification is for: Aspiring Higher Level Teaching Assistants Current Teaching Assistants with ambitions to advance their careers Individuals deeply committed to inclusive education Those seeking to support learners with diverse needs Requirements Candidates looking to enrol in this program must meet specific entry criteria. Minimum age: 16 years Employment as a teaching assistant in a school Work placement can be in a primary, secondary, or special school Career path Upon completion of the Higher Level Teaching Assistant - HLTA Level 4 Qualification, you can pursue various career paths as follows: Higher Level Teaching Assistant (HLTA): £18,000 to £30,000 per year Special Educational Needs Coordinator (SENCO): £30,000 to £45,000 per year Classroom Teacher (Starting): £25,714 to £32,157 per year Educational Consultant: £30,000 to £60,000 per year Note: Registration, Assessment, Certification fee included with this price

Overview The Level 3 Certificate in Assessing Vocational Achievement (RQF) is intended to help you acquire an RQF Assessing Vocational Achievement certificate. You will learn the principles and practices that support assessment, which will be shown by a written account proving your knowledge and comprehension, as well as the completion of a workbook that demonstrates research into assessment practice and associated legal requirements. You will also have the ability to conduct performance evaluations in an individual's work setting. You'll also learn how to evaluate your performance in terms of occupational skills, knowledge, and understanding in settings other than the workplace. This might take place in workshops, classrooms, or other training settings. So buckle up and sign up now! Benefits you will gain: Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Level 3 Certificate in Assessing Vocational Achievement (RQF) (Regulated qualification) Exquisite customer service Qualification Focus Awards Level 3 Certificate in Assessing Vocational Achievement (RQF). Description Learners must complete all 3 mandatory units to achieve a total credit of 15In this course, you will: Understand the principles and requirements of assessment. Learn more about different types of assessment methods, manage information, make assessment decisions, and assure quality. Maintain legal and good practice requirements when assessing occupational competence. Plan the assessment of occupational competence. Be able to prepare and carry out assessments of vocational skills, knowledge and understanding. Qualification Purpose This comprehensive Level 3 Certificate in Assessing Vocational Achievement (RQF) course is designed to help students master the knowledge and skills they'll need to effectively assess occupational competence in the workplace and outside the workplace. Who is this course for? The Level 3 Certificate in Assessing Vocational Achievement (RQF) course is for individuals wanting to serve as fully qualified assessors in the educational sector. Individuals who wish to achieve a sought-after assessment certificate will benefit from its excellent training. Entry Requirements There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 19 years old or older. Progression Learners wishing to progress from this qualification can undertake the following qualifications: Focus Awards Level 3 Award in Assessing Competence in the Work Environment Focus Awards Level 4 in Understanding the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 in the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practices Total Qualification Time Total Qualification Time consists of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by but not under the supervision of a lecturer, supervisor or tutor.Total Qualification Time for this qualification is 234 hours.Guided Learning HoursThese hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification are 84. Method of Assessment: The Level 3 Certificate in Assessing Vocational Achievement (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Career path After receiving the Level 3 Certificate in Assessing Vocational Achievement (RQF) certification, you would be eligible to function as a competent professional as: Assessor Professional Trainer Coach Professional Verifier Course Curriculum 32 sections • 89 lectures • 00:40:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Unit 1 Understanding The Principles And Practices Of Assessment Guidance For Achieving The Unit: 00:00:00 •Unit 2 Assess Occupational Competence In The Work Environment Guidance For Achieving The Unit: 00:00:00 •Unit 3 Assess Vocational Skills, Knowledge And Understanding Guidance For Achieving The Unit: 00:00:00 •Assessment Guidelines: 00:00:00 •1. Functions of Assessment in Learning and Development: 00:00:00 •2. Key Concepts and Principles of Assessment: 00:00:00 •3. Responsibilities of an Assessor: 00:00:00 •4. Regulations and Requirements Relevant to the Assessment: 00:00:00 •1. Strengths and Limitations of Various Assessment Methods: 00:00:00 •1. Key Factors to Consider When Planning Assessment: 00:00:00 •2. Benefits of Using A Holistic Approach to Assessment: 00:00:00 •3. How to Plan A Holistic Approach to Assessment: 00:00:00 •4. Types of Risks Involved in Assessment: 00:00:00 •5. How to Minimise Risks Through the Planning Process: 00:00:00 •1. Importance of Involving Learner and Others in The Assessment Process: 00:00:00 •2. Information That Should Be Made Available to Learners and Others: 00:00:00 •3. How to Use Peer and Self-Assessment Effectively: 00:00:00 •4. Assessment Arrangements to Meet the Needs of Individual Learners: 00:00:00 •1. Assessment Decisions and Judging Evidence: 00:00:00 •1. Importance of Quality Assurance in The Assessment Process: 00:00:00 •2. Quality Assurance and Standardisation Procedures: 00:00:00 •3. Appeals, Complaints & Disputes Procedures Concerning Assessment in Own Area of Practice: 00:00:00 •1. Importance of Following Procedures for The Management of Information Relating to Assessment: 00:00:00 •2. How Feedback and Questioning Contribute to the Assessment Process: 00:00:00 •1. Legal Issues, Policies and Procedures Relevant to Assessment: 00:00:00 •2. Contribution of Technology in the Assessment Process: 00:00:00 •3. Evaluation of Requirements for Equality, Diversity: 00:00:00 •4. Reflective Practice and Continual Professional Development: 00:00:00 •1. Assessment Planning of Occupational Competence: 00:00:00 •2. Communicating the Process of Assessing Occupational Competence to The Learner: 00:00:00 •3. Planning the Assessment of Occupational Competence to Address Learner Needs and Current Achievements: 00:00:00 •4. Opportunities for Holistic Assessment: 00:00:00 •1. Valid, Fair and Reliable Assessment Method: 00:00:00 •2. Making Assessment Decisions of Occupational Competence: 00:00:00 •3. Following Standardisation Procedures: 00:00:00 •4. Providing Feedback to Learners: 00:00:00 •1. Maintaining Records of the Related Information of the Assessment of Occupational Competence: 00:00:00 •2. Sharing Assessment Information with Authorised Colleagues and Procedures to Maintain the Confidentiality: 00:00:00 •1. Relevant Policies, Procedures and Legislation for the Assessment of Occupational Competence: 00:00:00 •2. Application of Requirements for Equality and Diversity and Bilingualism in Assessing Occupational Competence: 00:00:00 •3. Evaluation of Own Work in Carrying Out Assessments: 00:00:00 •4. Maintaining the Currency of Own Expertise and Competence: 00:00:00 •1. Methods of Assessing Vocational Skills, Knowledge and Understanding to Meet Requirements and Needs: 00:00:00 •2. Preparing Resources and Conditions for The Assessment: 00:00:00 •3. Communicating the Purpose, Requirements and Processes of Assessment to Learners: 00:00:00 •1. Assessment Management to Meet Assessment Requirements: 00:00:00 •2. Providing Support to Learners Within Agreed Limitations: 00:00:00 •3. Analysing Evidence of Learner Achievement: 00:00:00 •4. Making Assessment Decisions Related to Vocational Skills, Knowledge and Understanding: 00:00:00 •5. Standardisation Procedures: 00:00:00 •6. Feedback on Learners' Achievement: 00:00:00 •1. Maintaining Records of Assessment, Its Outcome and Learners Progress: 00:00:00 •2. Making Assessment Information Available to Authorised Colleagues as Required and Maintaining Confidentiality: 00:00:00 •1. Relevant Policies, Procedures and Legislation Relating to The Assessment of Vocational Skills, Knowledge and Understanding: 00:00:00 •2. Applying Requirements for Equality and Diversity and Bilingualism: 00:00:00 •3. Evaluation and CPD: 00:00:00 •Equality and Diversity - Glossary of Terms: 00:00:00 •Equality and Diversity, and The Equality Act 2010: 00:00:00 •Key Feedback Words for Use During Feedback: 00:00:00 •Table of Assessment Methods & Activities: Strengths and Limitations: 00:40:00 •Table of Assessment Types: 00:00:00 •Table of Example Assessment Records: 00:00:00 •Table of Example Assessment Requirements: 00:00:00 •Table of Objectives: 00:00:00 •Table of Potential Learner Needs and Points of Referral: 00:00:00 •Table of Resources Which Could be Used for Teaching, Learning and Assessment: 00:00:00 •Using Questions: 00:00:00 •Unit One Understanding The Principles And Practices Of Assessment - Self-Assessment Grid: 00:00:00 •Unit Two Assess Occupational Competence In The Work Environment - Self-Assessment Grid: 00:00:00 •Unit Three Assess Vocational Skills, Knowledge And Understanding - Self-Assessment Grid: 00:00:00 •Unit 1 Understanding The Principles And Practices Of Assessment Assessment Plan: 00:00:00 •Unit 2 Assess Occupational Competence In The Work Environment Assessment Plan: 00:00:00 •Unit 3 Assess Vocational Skills, Knowledge And Understanding Assessment Plan: 00:00:00 •OBSERV 1: 00:00:00 •OBSERV 2: 00:00:00 •Template - Continuing Professional Development Record: 00:00:00 •Template - Personal Development Plan: 00:00:00 •Template - Reflective Learning Journal: 00:00:00 •Template - Standardisation Record for Assessed Work: 00:00:00 •Templates - A Full Set of Assessment Records: 00:00:00 •Completed Example of A Continuing Professional Development Record: 00:00:00 •Completed Example of A Full Set Of Assessment Records: 00:00:00 •Completed Example of A Personal Development Plan: 00:00:00 •Completed Example of A Reflective Learning Journal: 00:00:00 •Completed Example of A Standardisation Record For Assessed Work: 00:00:00 •Submit Your Assignments: 00:00:00 •Resubmit Your Assignments - Level 3 Certificate in Assessing Vocational Achievement (RQF): 00:00:00