2422 Customer Service courses in Cardiff delivered On Demand

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Master the art of tele-sales with our comprehensive Telemarketing & TeleSales Training course. Whether you're new to the field or seeking to enhance your skills, this program equips you with essential techniques and strategies to excel in telephone-based sales environments. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access This Telemarketing & TeleSales Training course is designed to equip learners with the essential skills needed for successful telephone sales. Participants will learn the fundamentals of telemarketing and how to become effective sales experts. They will discover how to prepare for and structure sales calls, ensuring a professional and persuasive approach. The course covers vital communication techniques, including using the right words and phrases to engage potential customers. Learners will gain strategies to elevate their sales performance and expand their earnings. The course also addresses how to handle rejection and objections confidently, and provides proven methods for closing sales and securing commitments. Overall, this training aims to build the confidence and competence needed to excel in telephone sales, enhancing both individual performance and business success. Course Curriculum Module 01: Introduction to Tele Sales Executive Training Module 02: All About Telemarketing Module 03: Prospective Telephone-Sales Expert Module 04: Preparing The Call Module 05: Opening The Call Module 06: Structuring The Call Module 07: Verbal Communication Skills Module 08: The Right Words and Phrases to Use on a Sales Call Module 09: Elevate Sales on Telephone Module 10: Increasing your Earnings by Expanding Sales Module 11: Dealing with Rejection Module 12: Dealing with Objections Module 13: Closing the Sale Gaining Commitment Module 14: Close a Sale Call Learning Outcomes: Understand the fundamentals of telemarketing and sales strategies. Master the art of preparing and opening sales calls. Develop effective verbal communication skills for sales success. Utilise key phrases and words to enhance telephone sales. Overcome objections and handle rejection professionally. Close sales calls with confidence and gain customer commitment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring telemarketing executives. Sales professionals seeking improvement. Customer service representatives. Business development managers. Entrepreneurs enhancing their sales techniques. Career path Telemarketing Executive Sales Consultant Customer Service Representative Business Development Manager Inside Sales Representative Account Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

The Certificate in Cleaning: QLS Endorsed Course is designed to give you a deep understanding of the cleaning industry, providing you with the knowledge required to excel in various cleaning environments. With this fully endorsed programme, you will learn everything from basic cleaning techniques to more advanced practices. Each module has been carefully crafted to ensure you gain essential skills in maintaining cleanliness and hygiene, tailored to a variety of settings, whether residential, commercial, or industrial. This course will guide you through every detail, ensuring you’re equipped to handle any cleaning challenge efficiently and effectively. With a focus on the theory and methodologies behind proper cleaning, you will become proficient in managing cleaning routines, understanding safety protocols, and selecting the appropriate cleaning agents. Upon completion, you’ll have the confidence to tackle diverse cleaning tasks with a thorough understanding of industry standards and best practices, all without the need for physical attendance. Our Certificate in Cleaning course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Certificate in Cleaning QLS Bundle Includes the following Courses Course 01: Diploma in Cleaning at QLS Level 5 Course 02: Cleaning Business Course 03: Customer Service Key Features of Certificate in Cleaning Eligibility for QLS endorsed certificate upon successful completion of the Certificate in Cleaning course Free CPD Accredited Course Fully online, interactive Certificate in Cleaning course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Certificate in Cleaningtraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Certificate in Cleaning course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Certificate in Cleaning course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Certificate in Cleaning course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Certificate in Cleaning course, learners will be able to order an endorsed certificate, titled: [Diploma in Cleaning at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Certificate in Cleaning basics. Requirements No prior degree or experience is required to enrol in this Certificate in Cleaning course. Career path This Certificate in Cleaning Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Enroll in our Basic Computer Literacy Training course to gain essential skills in operating systems, software, hardware, and troubleshooting. Perfect for beginners, students, professionals, and anyone looking to improve their computer literacy.

Soft skills are the intangible forces that drive successful communication, collaboration, and leadership. They are the undercurrents that can propel a team to excellence or hold it back from achieving its full potential. This course is designed to help participants understand and harness these skills to create a positive impact in their professional roles.

24 Hour Flash Deal **X-in-1 Level 4 Diploma in Advice And Guidance Mega Bundle** Level 4 Diploma in Advice And Guidance Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Level 4 Diploma in Advice And Guidance package online with Studyhub through our online learning platform. The Level 4 Diploma in Advice And Guidance bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. In this exclusive Level 4 Diploma in Advice And Guidance bundle, you really hit the jackpot. Here's what you get: Step by step Level 4 Diploma in Advice And Guidance lessons One to one assistance from Level 4 Diploma in Advice And Guidanceprofessionals if you need it Innovative exams to test your knowledge after the Level 4 Diploma in Advice And Guidancecourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all X Level 4 Diploma in Advice And Guidance courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Level 4 Diploma in Advice And Guidance certificate and transcript on the next working day Easily learn the Level 4 Diploma in Advice And Guidance skills and knowledge you want from the comfort of your home This Level 4 Diploma in Advice And Guidance course provides complete 360-degree training on Level 4 Diploma in Advice And Guidance. You'll get not one, not two, not three, but X Level 4 Diploma in Advice And Guidance courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Level 4 Diploma in Advice And Guidance courses are yours for as long as you want them once you enrol in this course. This Level 4 Diploma in Advice And Guidance Bundle consists the following career oriented courses: Course 01: Level 4 Diploma in Advice And Guidance Course 02: Paralegal (Legal Professional) Certification Course 03: Business Law Course 04: English Law Basics: Understanding Legal Principles Course 05: UK Commercial Law and Consumer Protection Training Course 06: Understanding UK Insurance (General, Commercial, Liability, Life) Course 07: Data Protection and Data Security (GDPR) Training Certification Course 08: Cyber Security Law Course 09: Family Law Course 10: Workplace Violence, Harassment, and Conflict Resolution Training Course 11: Tort Law Simplified: Understanding Legal Principles and Rights Course 12: Criminology: Criminal Law Course 13: Criminal Intelligence & Counterterrorism Analysis Course 14: International Law Certificate Course 15: GDPR Training Course 16: Workplace Confidentiality Course 17: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma Course 18: Corporate Social Responsibility Diploma Course 19: Emotional Intelligence and Social Management Diploma Course 20: Resilience Masterclass Course 21: Cross-Cultural Awareness Training Diploma Certificate Course 22: Office Skills (Administration, Communication, and Management) Diploma Course 23: Public Speaking: Presentations like a Boss Course 24: Strategic Business Management Course 25: Middle Manager Management 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview The Level 4 Diploma in Advice And Guidance course has been prepared by focusing largely on Level 4 Diploma in Advice And Guidance career readiness. It has been designed by our Level 4 Diploma in Advice And Guidance specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. Course Curriculum **Level 4 Diploma in Advice And Guidance** Module 01: Legal Advice and Advisor Understanding the role and responsibilities of legal advisors Providing legal advice within ethical and professional standards Exploring the regulatory framework governing legal advisory services Developing effective communication skills for legal consultation Module 02: Legal Terminology Learning key legal terms and concepts Understanding the meaning and usage of legal terminology Developing proficiency in interpreting and using legal language Applying legal terminology accurately in written and verbal communication Module 03: Law and Legal System Exploring the structure and functions of the legal system Understanding the sources of law and hierarchy of legal norms Analyzing the roles of different legal institutions and actors Examining the principles of justice and fairness in the legal system Module 04: Property Law Understanding the principles and concepts of property law Exploring different types of property rights and interests Analyzing legal issues related to ownership, transfer, and use of property Examining relevant legislation and case law in property disputes Module 05: Wills, Probate, Estate Law Understanding the legal framework governing wills, probate, and estates Exploring the process of estate planning and administration Analyzing legal issues related to inheritance, succession, and distribution of assets Providing guidance on drafting wills and navigating probate proceedings Module 06: Contract & Business Law Understanding the elements and formation of a contract Exploring contractual rights, obligations, and remedies Analyzing legal issues in business transactions and commercial agreements Providing advice on contract negotiation, drafting, and enforcement Module 07: Family Law Understanding the principles and procedures of family law Exploring legal issues related to marriage, divorce, and child custody Analyzing the rights and responsibilities of family members Providing guidance on resolving family disputes through legal channels Module 08: Criminal and Tort Law Understanding the principles and categories of criminal and tort law Exploring legal definitions of crimes and civil wrongs Analyzing legal liability and defenses in criminal and tort cases Providing advice on seeking justice and compensation for victims of crimes and torts Module 09: Human Rights Understanding the principles and significance of human rights law Exploring international and domestic human rights instruments Analyzing legal issues related to discrimination, freedom, and equality Providing guidance on protecting and promoting human rights in various contexts Module 10: Good Customer Service Understanding the importance of customer service in legal advisory roles Developing interpersonal skills for effective client interaction Providing timely and accurate information to clients Resolving client queries and concerns professionally Module 11: Customer Relationship Management Building and maintaining strong client relationships Understanding client needs and preferences Tailoring legal advice and services to meet client expectations Managing client feedback and satisfaction Module 12: Partnership and Agreements Understanding the legal framework governing partnerships and agreements Exploring the rights and obligations of partners in business ventures Analyzing the process of forming, operating, and dissolving partnerships Providing guidance on drafting and negotiating partnership agreements Module 13: Considerations And Capacities Of Contact Laws Understanding the legal principles governing contracts Exploring the requirements for a valid contract Analyzing issues related to capacity, consent, and consideration in contract law Providing advice on contract formation, interpretation, and enforcement Module 14: Terms Within A Contract Identifying and defining key terms in contracts Understanding the significance of contract terms and clauses Analyzing the implications of different contractual provisions Providing guidance on drafting clear and enforceable contract terms Module 15: Consumer Protection Understanding consumer rights and protections under the law Exploring legal remedies for consumer grievances and disputes Analyzing regulations and standards for consumer products and services Providing guidance on consumer rights awareness and advocacy Module 16: Reflective Practice and Professional Development Reflecting on personal practice and professional development needs Seeking feedback and engaging in continuous learning Developing strategies for self-care and managing stress Enhancing professionalism and maintaining professional boundaries Module 17: Information Governance Understanding the principles and practices of information governance Ensuring compliance with data protection and privacy regulations Managing confidential and sensitive information securely Promoting transparency and accountability in information management Module 18: Human Behaviour and Basic Psychological Process Exploring fundamental concepts of human behavior and psychology Understanding factors influencing individual behavior and decision-making Analyzing psychological processes relevant to advisory roles Applying psychological insights to enhance communication and interaction with clients Module 19: Databases and Information Management Understanding the role of databases in information management Exploring database design, structure, and functionality Managing data effectively and securely using database systems Analyzing ethical and legal considerations in database management Module 20: Common Facilitation Techniques Exploring techniques for facilitating group discussions and workshops Engaging participants and managing group dynamics Facilitating learning and skill development through interactive activities Evaluating the effectiveness of facilitation techniques in achieving desired outcomes CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 4 Diploma in Advice And Guidance training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 4 Diploma in Advice And Guidance. Please note, To get qualified you need to enrol the below programmes: Level 2 Certificate in Information Advice or Guidance (RQF) Level 3 NVQ Certificate in Advice and Guidance (RQF) Level 4 NVQ Diploma in Advice and Guidance (RQF) Requirements To participate in this Level 4 Diploma in Advice And Guidance course, all you need is - A smart device A secure internet connection And a keen interest in Level 4 Diploma in Advice And Guidance. Career path You will be able to kickstart your Level 4 Diploma in Advice And Guidance career because this course includes various courses as a bonus. This Level 4 Diploma in Advice And Guidanceis an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 4 Diploma in Advice And Guidance career opportunities. Certificates Enrolment Letter Digital certificate - Included Level 4 Diploma in Advice And Guidance Digital & Hardcopy Certificate Digital certificate - Included Student ID Card Digital certificate - Included

Give a compliment to your career and take it to the next level. This Business Marketing bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Business Marketing skills for your next job or elevate your skills for your next promotion, this Business Marketing bundle will help you stay ahead of the pack. Throughout the Business Marketing programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Business Marketing course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Business Marketing Bundle Consists of the following Premium courses: Course 01: Marketing Online Course Course 02: Strategic Planning and Analysis for Marketing Course 03: Lead Generation with Attraction Marketing for Business Course 04: Business Law Course 05: Sales & Selling Management Course Course 06: Property Marketing Course 07: Digital Marketing Starting an online E-Commerce Store Course 08: Affiliate Marketing Course 09: Social Media Marketing Training Course 10: Research Methods in Business Course 11: How To Build Sales Funnels With Click Funnels Course 12: The #1 LinkedIn Marketing & Sales Lead Generation Blueprint Course 13: Facebook Marketing Strategy for Business Course 14: Professional Email Marketing Diploma Course 15: Instragam Marketing Masterclass Course 16: Level 3 Tax Accounting Course 17: Customer Service Management Course 18: Content Writing & Copy Writing For SEO and Sales Course 19: Data Analysis and Forecasting in Excel Course 20: Time Management Training - Online Course Enrol now in Business Marketing to advance your career, and use the premium study materials from Apex Learning. The Business Marketing bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Business Marketing from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Marketing Online Course: Previously it was £10) CPD 205 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Marketing Online Course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.