2343 Customer Service courses in Cardiff delivered On Demand

Learn how to investigate witnesses and solve crimes with our Witness Investigation course. This course is designed for professionals in law enforcement, legal, and security fields who want to understand witness psychology, evidence collection, and crime analysis. You will receive a CPD certificate, expert guidance, and year-long access. This course is ideal for those who are interested in justice and forensic psychology.

Master care planning, record-keeping, confidentiality, and safeguarding in healthcare with our online Care Planning and Record Keeping course. Perfect for person-centered care.

Gain expertise in pest control with our Advanced Pest Control Training Course. Learn about common pests, eco-friendly management, and plant pest identification. Suitable for aspiring pest control professionals and those interested in eco-friendly pest management. No prerequisites required.

Gain comprehensive project management skills with our CPD-certified Project Management for Project Manager course. Master team leadership, communication, stakeholder management, and essential project management principles.

Explore our Car Mechanic & Repair Level 3 Diploma Course! Master essential skills like vehicle maintenance, engine care, and electrical diagnostics. Perfect for aspiring mechanics and automotive enthusiasts. Enrol now for hands-on training and expert guidance!

Looking to enhance your job search abilities? Our Job Search Skills Workshop Course is designed to help you develop the key strategies to successfully navigate today’s competitive job market. Through clear and straightforward guidance, you'll learn the vital tools to boost your CV, craft compelling cover letters, and ace interviews with confidence. This course will equip you with the knowledge needed to find and apply for the right jobs, giving you the edge in your job search journey. With the Job Search Skills Workshop Course, you’ll gain practical insights into how recruitment processes work, how to network effectively, and how to tailor your approach to different employers. Learn how to position yourself as a strong candidate, whether you’re entering the workforce or exploring new opportunities. The skills you’ll gain are directly applicable to any job search scenario, helping you save time and maximise your chances of landing the right role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Job Search in the UK Module 02: Crafting an Effective CV (Curriculum Vitae) Module 03: Job Search Strategies in the UK Module 04: Leveraging LinkedIn for Job Search Module 05: Job Application and Cover Letters Module 06: Interview Preparation in the UK Module 07: Post-Interview Follow-up and Negotiation Learning Outcomes: Construct a compelling CV that stands out to UK employers. Apply effective job search strategies tailored to the UK market. Optimise your LinkedIn profile for increased professional visibility. Craft persuasive job applications and cover letters for impact. Prepare confidently for interviews in the UK context. Execute post-interview follow-up and negotiation with finesse. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Recent graduates seeking employment. Job seekers aiming to enhance their UK job market knowledge. Professionals transitioning within the UK job market. Individuals returning to the workforce. International job seekers navigating the UK job scene. Career changers exploring opportunities in the UK. Students preparing for the transition to the professional world. Anyone keen on mastering the art of successful job hunting in the UK. Career path Administrative Assistant Sales Representative Marketing Coordinator Human Resources Assistant Customer Service Representative Project Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Unlock the therapeutic potential of water with our Certificate in Hydrotherapy course. Discover the healing benefits, treatment techniques, and practical applications of hydrotherapy. Ideal for both beginners and seasoned practitioners, this course covers everything from physiological effects to specialized treatments for various conditions.

Getting Started The OTHM Level 5 Diploma in Project Management aims to enhance learners' practical project management abilities and prepare them for diverse professional environments. Learners have the chance to: 1. Develop expertise in operations management. 2. Enhance skills in project quality management. 3. Gain knowledge of business strategy. 4. Explore responsible business practices. 5. Master project planning and execution. 6. Acquire proficiency in digital business practices. Upon completing this qualification, learners will possess industry-specific and hands-on skills, empowering them to effectively apply their knowledge professionally. This accomplishment will boost their career opportunities and open doors for further educational advancement. Key Benefits Examine the role of management information and systems in facilitating operational management. Demonstrate the capability to utilise various tools, techniques, and information for project control. Develop the capacity to assess an organisation's internal environment and its capabilities. Gain the ability to evaluate how responsible business practices affect business performance. Demonstrate the ability to launch a project and formulate a project plan. Comprehend the diverse roles of digital technologies in both B2B (business-to-business) and B2C (business-to-consumer) markets. Key Highlights Are you worried about the recent changes in Project management? Then, the OTHM Level 5 Diploma in Project Management is the ideal starting point for your career journey. The course will ensure access to the first-class education needed to achieve your goals and dreams and maximise future opportunities. Remember! The Assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways After completing a Level 5 Diploma in Project Management, individuals can explore various career opportunities in the legal field and related professions. Here are some potential career paths:  Portfolio Manager, with an average salary of £46,439 per year Business analyst with an average salary of £54,398 per year Risk Manager, with an average salary of £79,202 per year Healthcare Project Manager with an average salary of £51,749 per year About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Assignment-based Assessment (Formative and Summative) No exam Entry Requirements These qualifications are intended for learners typically 18 years and older. Learners' entry profiles are expected to encompass at least one of the following criteria:  A relevant Level 4 Diploma qualification or its equivalent credential. Completion of GCE Advanced level courses in three subjects or an equivalent qualification. Mature learners aged over 21 with pertinent management experience (prior experience verification required from the delivery centre before registration) International students whose first language is not English will need to have a score of 5.5 or above in IELTS (International English Language Testing System) Progression Successful completion of the OTHM Level 5 Diploma in Project Management provides learners the opportunity to: Option for OTHM Level 6 Diploma in Project Management; or Approved qualification for Year 3 entry to UK Bachelor's degree. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Operations Management in Projects Reference No : J/650/4871 Credit : 20 || TQT : 200 This unit aims to foster learners' knowledge and comprehension of operations management across diverse organisational contexts. It scrutinises various facets of operations management about formulating, strategising, overseeing, and enhancing business operations. UNIT2- PROJECT QUALITY MANAGEMENT Reference No : K/650/4872 Credit : 20 || TQT : 200 This unit will explore the notion of quality, the procedures for managing quality, and their implications within projects and project management. UNIT3- BUSINESS STRATEGY AND SUSTAINABILITY Reference No : L/650/4873 Credit : 20 || TQT : 200 This unit aims to empower learners with insights into the intersection of business and society, equipping them with the skills needed to exercise responsible leadership for organisational sustainability. Learners will develop competencies in stakeholder engagement, macro-environment analysis, and offering evidence-based solutions for addressing business challenges. UNIT4- RESPONSIBLE BUSINESS PRACTICES Reference No : M/650/4874 Credit : 20 || TQT : 200 This unit enables learners to acquire the knowledge and competencies needed to critically assess the intricate role of business practices within global systems and to comprehend the challenges linked to responsible business transformation. UNIT5- PROJECT PLANNING, EXECUTION AND EVALUATION Reference No : R/650/4875 Credit : 20 || TQT : 200 In this hands-on unit, learners will implement project management strategies within a real-world business project. They will engage in self-directed and proactive study, initiate and formulate a client brief, and create efficient solutions. Learners will also have the chance to oversee a client project from its inception to conclusion, adhering to industry-standard methodologies. UNIT6- DIGITAL BUSINESS PRACTICES Reference No : T/650/4876 Credit : 20 || TQT : 200 In this unit, learners will grasp the influence of digital technologies on business operations. They will explore how these technologies align with business goals, foster customer engagement, enhance sales, and elevate customer service standards. This unit equips learners with practical insights into effectively utilising relevant technologies and applying modern digital approaches in business. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Let's start a transformative journey with our Business English Course, designed to unlock your full potential in the professional realm. Whether you're a seasoned professional or a fresh graduate, mastering business English is paramount for success in today's competitive landscape. Our comprehensive curriculum covers every aspect of business communication, from the art of greetings to the nuances of job interviews. Through immersive learning experiences, you'll gain the confidence and skills needed to navigate the corporate world with ease and assurance. Elevating your communication skills is at the heart of our program. With a focus on mastering essential business English vocabulary, you'll learn to articulate your thoughts clearly and concisely, ensuring your messages resonate effectively in any business setting. From crafting persuasive emails to engaging in dynamic debates, our course gives you the linguistic tools to make a lasting impression and drive impactful conversations. With each lesson, you'll hone your language proficiency and refine your communication style, setting the stage for success in your professional endeavours. By enrolling in our Business English Perfection Course, you're not just investing in language proficiency; you're investing in your future. Whether you aspire to climb the corporate ladder, launch your own business, or enhance your career prospects, mastering English for business is a strategic move. Join us today and embark on a journey towards professional excellence. With our guidance, you'll unlock doors to new opportunities, broaden your horizons, and position yourself as a confident and articulate leader in the global business arena. Learning Outcomes: Acquire fluency in business English through immersive learning modules. Develop proficiency in management speak for effective communication in professional settings. Gain confidence in writing professional emails and job application materials. Enhance interview skills and learn strategies to ace job interviews. Expand your business English vocabulary for articulate and persuasive communication. Why buy this Business English Perfection Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Business English Perfection Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this Business English Perfection Course for? Professionals seeking to enhance their business communication skills. Students preparing to enter the workforce or pursue careers in business. Entrepreneurs aiming to improve their English proficiency for networking and negotiations. Non-native English speakers aspiring to excel in an English-speaking business environment. Individuals looking to boost their career prospects through improved language proficiency. Prerequisites This Business English Perfection Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Business English Perfection Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Administrative Assistant: £18,000 - £25,000 Per Annum Sales Representative: £20,000 - £30,000 Per Annum Marketing Coordinator: £22,000 - £32,000 Per Annum Human Resources Assistant: £19,000 - £26,000 Per Annum Customer Service Representative: £18,000 - £24,000 Per Annum Project Coordinator: £22,000 - £32,000 Per Annum Course Curriculum Introduction Introduction 00:01:00 Greetings Greetings 00:04:00 Management Speak Management Speak Part 1 00:03:00 Management Speak Part 2 00:06:00 Debate Debate 00:02:00 Applying for a Job Applying for a Job 00:04:00 Job Interviews Job Interviews Part 1 00:03:00 Job Interviews Part 2 00:05:00 Emails Emails 00:04:00 Recap Recap 00:02:00

Imagine a world where every conversation you have is meaningful and impactful. 'Mindful Listening' is designed to transport you to such a world. This course opens with an exploration of mindful listening, introducing you to the profound impact of truly hearing and understanding others. As you navigate through this journey, you will unlock the secrets to not just hearing, but truly comprehending and empathetically engaging with those around you. As you delve deeper into the curriculum, you will explore the relationship between mindfulness, meditation, and effective communication. The skills taught in this course go beyond mere listening; they encompass self-awareness, empathy, and the ability to foster meaningful connections in both personal and professional settings. By the end of your journey, you will have woven mindful listening into the fabric of your daily life, influencing how you interact with the world around you, promoting cultural sensitivity, and making a positive social impact. Learning Outcomes Comprehend the essence of mindful listening and its benefits. Apply mindfulness meditation techniques to enhance listening skills. Develop heightened self-awareness for improved communication. Utilize mindful listening to strengthen relationships. Integrate mindful listening practices into various professional and cultural contexts. Why choose this Mindful Listening course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Mindful Listening course for? Individuals seeking to improve personal and professional relationships. Professionals in counselling, therapy, or coaching roles. Team leaders and managers in business settings. Educators and trainers aiming to enhance communication skills. Anyone interested in personal development and effective communication. Career path Life Coach - £30,000 to £50,000 Human Resources Specialist - £28,000 to £45,000 Mental Health Counsellor - £27,000 to £42,000 Corporate Trainer - £30,000 to £48,000 Mediator or Conflict Resolution Specialist - £31,000 to £46,000 Customer Service Manager - £29,000 to £44,000 Prerequisites This Mindful Listening does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Mindful Listening was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Mindful Listening Introduction to Mindful Listening 00:16:00 Module 02: The Fundamentals of Mindful Listening The Fundamentals of Mindful Listening 00:20:00 Module 03: Mindfulness Meditation Mindfulness Meditation 00:20:00 Module 04: Developing Self-Awareness Developing Self-Awareness 00:16:00 Module 05: Mindful Communication Mindful Communication 00:21:00 Module 06: Mindful Listening in Relationships Mindful Listening in Relationships 00:19:00 Module 07: Mindful Listening in Professional Settings Mindful Listening in Professional Settings 00:20:00 Module 08: Mindful Listening Practises Mindful Listening Practises 00:20:00 Module 09: Cultivating Empathy and Compassion Cultivating Empathy and Compassion 00:21:00 Module 10: Integrating Mindful Listening into Your Life Integrating Mindful Listening into Your Life 00:20:00 Module 11: Mindful Listening and Cultural Sensitivity Mindful Listening and Cultural Sensitivity 00:22:00 Module 12: Mindful Listening and Social Impac Mindful Listening and Social Impac 00:20:00 Module 13: Final Reflection and Integration Final Reflection and Integration 00:20:00 Mock Exam Mock Exam - Mindful Listening 00:20:00 Final Exam Final Exam - Mindful Listening 00:20:00