2443 Customer Service courses in Cardiff delivered On Demand

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

Sales and marketing are two aspects of a business that have a direct impact on leading generation and profit. Marketing is the practice of growing public interest to purchase the goods and services that a company intends to sell, whereas, sales refers to the activities that lead to the selling of goods and services. So, undoubtedly, the sales and marketing department is an indispensable part of a business. Janets introduces the Level 3 Diploma in Sales course for anyone aspiring to or already working in this industry. After taking the course, you'll gain skills and knowledge to perform effectively in this profession. Moreover, it covers all the essentials of sales management, such as using a prospect board, customer communications, conducting market research, putting together business plans, the path to efficiency and effective customer service. This online Level 3 Diploma in Sales course comprises 52 units that will take not more than 2 days to complete. Moreover, it is accompanied by instructional videos, practical illustrations, how-to instructions and advice. Also, you'll have 1-year access to this course that enables you to study at your speed within your comfort zone. By completing the course, you'll have a clear concept of how to become a professional in sales and marketing and how you will stand out from the competition in this field.  Why Choose this Course? Upon successful completion of this Level 3 Diploma in Sales course, you'll be able to:  Achieve certification in sales and marketing (Free e-certificate upon successful completion) Get access to educational modules instructed by the experts Schedule a flexible study time, learn at your own pace, using your preferred device (computer, tablet, mobile, etc.) Receive instant feedback through mock tests and multiple-choice assessments Contact 24/7 help desk available via our email and live chat teams Find Teacher Support during weekdays Acquire sales and marketing training Have a complete understanding of strategic sales management Learn sales and marketing techniques Course Design The online Level 3 Diploma in Sales course is delivered through our e-learning platform and accessible with any internet-connected device like computer, laptop, or smartphone. No formal deadlines or teaching schedules are included that aids a flexible study plan.  The experts will teach you via the following: Video tutoring Online study supplies Mock tests Multiple-choice evaluation Certification After completing the Level 3 Diploma in Sales course successfully, you'll get an e-certificate without any cost. But, if you desire a print copy of the certificate, we can send it to you by post. For this, you will need to pay a minute amount of additional cost, which is £9.99 and PDF Certificate is available at £4.99. Who is this course for? Anyone wanting to gain comprehensive knowledge and inherent experience in this industry is suitable for this Level 3 Diploma in Sales. Therefore, no additional qualification is compulsory for the course. Besides, professionals from this industry have designed this course that ensures its high quality. This makes the course an excellent opportunity for all students from any academic backgrounds to attain in-depth knowledge on this subject. Course Content Level 3 Diploma in Sales - Updated Version Understanding the Talk 00:11:00 Getting Prepared to Make the Call 00:08:00 Creative Openings 00:08:00 Making Your Pitch 00:11:00 Handling Objections 00:10:00 Sealing the Deal 00:11:00 Following Up 00:14:00 Setting Goals 00:10:00 Managing Your Data 00:10:00 Using a Prospect Board 00:11:00 Level 3 Diploma in Sales - Old Version Introduction to Sales Sales Management- Part 1 01:00:00 Sales Management- Part 2 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Sales Management Module One - Getting Started 01:00:00 Module Two - Understanding the Talk 01:00:00 Module Three - Getting Prepared to Make the Call 01:00:00 Module Four - Creative Openings 01:00:00 Module Five - Making Your Pitch 01:00:00 Module Six - Handling Objections 01:00:00 Module Seven - Sealing the Deal 00:30:00 Module Eight - Following Up 01:00:00 Module Nine - Setting Goals 01:00:00 Module Ten - Managing Your Data 00:30:00 Module Eleven - Using a Prospect Board 01:00:00 Module Twelve - Wrapping Up 01:00:00 Introduction to Marketing Module One - Getting Started 00:30:00 Module Two - What is Marketing 00:30:00 Module Three - Common Marketing Types (I) 00:30:00 Module Four - Common Marketing Types (II) 00:30:00 Module Five - The Marketing Mix 00:30:00 Module Six - Communicating the Right Way 01:00:00 Module Seven - Customer Communications 00:30:00 Module Eight - Marketing Goals 00:30:00 Module Nine - The Marketing Funnel 00:20:00 Module Ten - Marketing Mistakes (I) 01:00:00 Module Eleven - Marketing Mistakes (II) 01:00:00 Module Twelve - Wrapping Up 00:30:00 Level 3 Diploma in Marketing- Activities 00:00:00 Sales and Marketing Defining Marketing 00:30:00 Recognizing Trends 00:15:00 Doing Market Research 00:00:00 Strategies for Success 00:15:00 Mission Statements 00:15:00 Trade Shows 00:15:00 Developing a Marketing Plan 00:30:00 Increasing Business 00:15:00 Saying No to New Business 00:30:00 Advertising Myths 00:30:00 Networking Tips 00:30:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Recommended Reading Recommended Reading: Level 3 Diploma in Sales 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Sales 00:30:00 Final Exam Final Exam- Level 3 Diploma in Sales 00:30:00

Events Management Course Diploma A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career as a wedding or event manager or for anyone who is already working within the industry, but wants to have a certification in place to prove their passion and dedication to the industry. Introduction to Events Management Course Diploma The events management course diploma is made up of twenty three modules. These modules are brimming with valuable information, tips, advice and guidance to help you enjoy a successful career as an events or wedding manager. The course should take around fifteen hours to complete with the convenience of studying at your own pace and where you feel most comfortable, utilising the online modules which work on all devices. You will learn a host of essential skills, including staging and design, event logistics, legalities and what you need to know to start your own event management business. During your studies you will have access to online support and on completion you will need to pass a multiple choice test which is based on what you have learned in the modules. On passing, you can download and print your certificate straight away.   What You Will Learn In this information packed course, you can expect to learn the following: Understand the benefits of having a diploma and what is expected of you as an events manager. Learn the benefits of strategic management, why budgeting is so important and identify different events management software solutions. Identify why customer service skills are so important along with how to improve your communication skills effectively. Learn about the various types of events you may be asked to manage during your career. Learn about staging and design and gain insight into using the venue's resources, how to use seasonal themes and so much more. Understand the importance of financial management. Learn how to stick to a budget, sell tickets and manage the finances effectively throughout the event. Get insight into the importance of health and safety at all events. Learn how to run an event safely, what to look out for and how to cater to emergencies. Get advice on troubleshooting and logistics at events from electricity supply to tables and parking. Understand the wedding planning industry and why people need wedding planners to help them organise their special day. Identify with the various wedding types. Learn the wedding planning process. How to choose the right wedding venue based on your clients. Venues, hidden extras, negotiating the best prices and more. Understand the different wedding ceremonies and legalities, such as who can get married, making it official and schedules. Learn how to choose the right wedding theme. Learn how to save money when it comes to wedding attire, along with the regulations you need to be aware of. Get valuable insight on wedding catering and entertainment. Understand your role when it comes to printed materials. Organising transportation. Tips to find the best wedding photographers and videographers. Know your role as a wedding planner when the couple is getting married abroad. How to start your own events management business. Get a firm understanding of marketing, insurance and tax when opening your own events management business.   Benefits of the Event Management Course This event management course is guaranteed to provide you with a wide range of superior benefits from when you first decide on events management as your career to running your own successful business. The benefits include: Recognised certification. Online support throughout your studies. Informative modules you can rely on. Study at your own pace, no set schedules to work to. Boost your career in events management. Gain the knowledge and skills you need to enjoy a successful career. Get the insight and advice you need to start your own events management business.

Overview Provide an essential service for your local community and Healthcare Service by training to become a professional Pharmacist. This course provides an excellent way to gain the abilities you will need to manage or support a busy medical dispensary. The Pharmacy Skills Training Level 4 course contains multiple online learning modules that will teach all the skills and knowledge needed to practise Pharmacy and essential treatments. Alongside the crucial duties of diagnosing, prescribing, and dispensing, you will be taught how to manage a team, provide excellent customer service and counselling, maintain confidentiality and standards. The importance of your role and services are also given a fascinating overview. ** Completing this course does not imply that you are qualified to work as a Pharmacy Technician or Pharmacist. If you are seeking a course that fits The General Pharmaceutical Council's standards, please contact The General Pharmaceutical Council. ** How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Pharmacy Skills Training Level 4. It is available to all students, of all academic backgrounds. Requirements Our Pharmacy Skills Training Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 16 lectures • 11:43:00 total length •Module 01 : Introduction to Pharmacy: 00:23:00 •Module 02 : History and Development of Pharmacy: 00:25:00 •Module 03 : The Pharmacy Team: 00:21:00 •Module 04 : Training of the Pharmacy Team: 00:40:00 •Module 05 : Coaching and Evaluation of the Pharmacy Team: 00:16:00 •Module 06 : Standards for Pharmacy Professionals: 00:32:00 •Module 07 : Guidance to Support the Standards for Pharmacy Professionals: 01:39:00 •Module 08 : The Rights and Responsibilities of Pharmacy Professionals: 01:05:00 •Module 09 : Pharmacy Practice: 00:53:00 •Module 10 : Clinical Pharmacy Skills: 01:17:00 •Module 11 : Offering Enhanced Services: 01:06:00 •Module 12 : Prescribing: 00:57:00 •Module 13 : Supplying Medication: 00:46:00 •Module 14 : Responding to Symptoms: 00:43:00 •Module 15 : Health and Safety in the Pharmaceutical Industry: 00:40:00 •Assignment - Pharmacy Skills Training Level 4: 00:00:00

Learn the fundamentals of British Sign Language with our Level 1 course. Perfect for beginners, this interactive program covers basic grammar, vocabulary, and essential communication skills. Start your journey to fluent signing today!

Level 1 Diploma in Tourism and Hospitality Management Master Hospitality Management fundamentals, dive into Hospitality Management recruitment strategies, and specialize in front office and housekeeping. Conquer engineering and food and beverage operations in Hospitality Management. Learning Outcomes: Define Hospitality Management's key sectors. Assess Recruitment in Hospitality Management. Operate Front Office in Hospitality Management. Manage Housekeeping and Engineering effectively. Oversee Food and Beverage in Hospitality Management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Diploma in Tourism and Hospitality Management Course Syllabus Hospitality Management Basics: Gain a foundational grasp of Hospitality Management. Understand the breadth and scope of the Hospitality Management industry, including trends and key sectors. Recruitment: Learn the nuances of recruitment within the Hospitality Management sphere. Gain skills in staff development and training specific to Hospitality Management. Front Office: Master front office operations framed by Hospitality Management. Understand guest services, reservations, and how Hospitality Management affects check-in and check-out procedures. Housekeeping, Engineering, and Security: Delve into housekeeping and engineering under the umbrella of Hospitality Management. Master cleanliness standards, maintenance protocols, and Hospitality Management best practices in security. Food and Beverage: Engage deeply with food and beverage operations within Hospitality Management. Learn the art of menu planning, customer service, and creating memorable dining experiences in line with Hospitality Management standards. Marketing and Sales in Hospitality: Explore Hospitality Management strategies for effective marketing and sales. Learn how to attract guests and promote services under the principles of Hospitality Management.

This Advanced Diploma in Restaurant Management at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! If you own or operate a restaurant, you know very well how important it is to have a well-run and efficiently managed establishment. Good restaurant management can mean the difference between success and failure. A skilled and experienced manager will not only keep your restaurant running smoothly, but they will also be able to adapt to changes in the market and industry, ensuring that your business stays competitive. Without effective management, restaurants can easily succumb to a variety of problems that can ultimately lead to their failure. These problems may include poor customer service, a lack of efficiency, high turnover rates among employees, and financial mismanagement. Without a skilled manager to address these issues, a restaurant may struggle to survive in an increasingly competitive market. Whether you have your own restaurant business or you are a manager of a restaurant, enrol in our comprehensive, concise and self-paced course either way because it is designed for both parties. Upon completing this Restaurant Management course, students should be able to: Understand the structure and operation of the hotel and restaurant industry Learn about effective leadership and management techniques in the restaurant industry Explore the process of selection and recruitment in the hospitality industry Know about the process of development and training for hospitality staff Understand the operations of the front office and food and beverage departments in a restaurant Learn about food safety regulations and best practices Know how to prevent contamination and food poisoning in a restaurant Explore personal hygiene and the importance of maintaining cleanliness in a restaurant Be aware of the design and construction of food premises and equipment and how to maintain them Acquire knowledge of pest management and how to prevent infestations in a restaurant Why Prefer This Restaurant Management at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Restaurant Management at QLS Level 7 course: Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: Restaurant Industry Module 04: Restaurant Leadership and Management Module 05: The Process of Selection and Recruitment in Hospitality Industry Module 06: The Process of Development and Training in Hospitality Industry Module 07: Management of Front Office Operations Module 08: Management of Food and Beverage Operations Module 09: Food Safety - An Introduction Module 10: Supervision of Food Safety Module 11: Food Safety Legislation Module 12: Food Safety Management System Module 13: Food Safety Management Tools Module 14: Contamination Hazards Module 15: Controlling Contamination Module 16: Food Poisoning (Bacterial) and Food-Borne Illness Module 17: Food Poisoning (Non-Bacterial) Module 18: Personal Hygiene Module 19: Food Premises and Equipment: The Design and Construction Module 20: Pest Management Module 21: Food Safety Training for the Staff Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Restaurant Management at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for anyone interested in pursuing a career in restaurant management, including: Students studying hospitality, business, or a related field Professionals working in the restaurant industry looking to advance their careers Business owners or entrepreneurs interested in opening a restaurant Restaurant managers looking to update their knowledge and skills Requirements No prior background or expertise is required. Career path Upon completing the Restaurant Management course, individuals may pursue a career in the following fields: Restaurant Manager: £25,000 - £40,000 per year. Executive Chef: £30,000 - £50,000 per year. Hospitality Consultant: £40,000 - £65,000 per year. Certificates Advanced Diploma in Restaurant Management at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Restaurant Management at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Overview Speak Your Way to Success: Master communication and land your ideal job.Tired of walking through emails and freezing during interviews? With our Effective Communication Skills course, you can overcome your career stumbling blocks and become a communication powerhouse. Landing your ideal job with confidence. Commanding attention in any gathering. Charming interviewees and establishing trust. No more awkward silences. We will provide you with practical tools and strategies for mastering body language, active listening, and clear pronunciation. How will I get my certificate? Upon successful completion of the Effective Communication Skills course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is this course for? Effective Communication Skills is specially designed for a variety of learners: Open to all: No prior experience or certifications are required. Inclusive Learning: Welcoming students from various academic backgrounds. Universal Accessibility: Open to everyone interested in studying Effective Communication Skills. Requirements Our Effective Communication Skills course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion, study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. This course structure allows for a convenient and adaptable learning experience. Career path Having Effective Communication Skills qualifications will increase the value in your CV and open you up to multiple sectors, such as: Customer Service: £20k - £35k Sales Executive: £25k - £50k (inc. commissions) HR Specialist: £30k - £45k Project Manager: £40k - £70k Course Curriculum 2 sections • 15 lectures • 02:18:00 total length •Introduction To Communication - Goals & Benefits: 00:07:00 •Key Principles Of Communication: 00:14:00 •We are Always Communicating: 00:17:00 •Fundamentals Of Communication - Part 1: 00:06:00 •Fundamentals Of Communication - Part 2: 00:08:00 •Great Communication Tips - Part 1: 00:14:00 •Great Communication Tips - Part 2: 00:19:00 •Self-Talk & Powerful Language: 00:10:00 •Miscommunication: 00:06:00 •Still MORE Great Tips! Part 1: 00:12:00 •Still MORE Great Tips! Part 2: 00:08:00 •Still MORE Great Tips! Part 3: 00:05:00 •Final Thoughts and Suggestions: 00:06:00 •PROMO Communication (BEST): 00:06:00 •Order your Certificate: 00:00:00

Overview Become strong and confident with leadership and operational abilities and take your career potential to new levels. This comprehensive course provides a full learning curve for every element of successful Business Management and associated disciplines. The Business Management Advanced Diploma course delivers a masterclass in all aspects of running an organisation. You will receive tuition in a wide range of competencies, from building a Customer Care team and motivating the workforce, to creating an executive persona and making an excellent first impression with clients. Alongside this, you will be trained on how to control stress and plan your time efficiently. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Business Management Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Business Management Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 22 lectures • 08:50:00 total length •Introduction to Business Management: 00:25:00 •Operations Management: 00:24:00 •Introduction to Business Analysis: 00:14:00 •Strategic Analysis and Product Scope: 00:28:00 •Project Management: 00:19:00 •Business Development and Succession Planning: 00:24:00 •Business Process Management: 00:44:00 •Planning & Forecasting Operations: 00:21:00 •Performance Management: 00:18:00 •Management of Cash and Credit: 00:19:00 •Managing Risk and Recovery: 00:26:00 •Quality Management: 00:21:00 •Communication Skills: 00:25:00 •Business Environment: 00:16:00 •Organisational Skills: 01:16:00 •Negotiation Techniques: 00:16:00 •Human Resource Management: 00:25:00 •Motivation and Counselling: 00:19:00 •Customer Service: 00:16:00 •Time Management: 00:40:00 •Conflict Management: 00:14:00 •Assignment - Business Management Advanced Diploma: 00:00:00

Are you planning to start a small service based business? Perhaps you're as of now in a business and you need to know how to better present, showcase and promote your business. Yes? Then this is the course for you. Description: Our Diploma in Service Business Synergy introduces the topic of managing business services, how to make business benefits more compelling and proficient, how organisations can accomplish greatness in client connections by planning and creating powerful and productive services for their clients. The course starts by acquainting you with the point of service management and the components of administration, for example, how best to serve clients in the present day business condition, what the product service system are, what the services act contains, and how to guarantee consistent services to clients both inside and outside an association. You will then figure out how businesses can utilise promoting components to shape. Who is the course for? Individuals who own a small service based business or are planning to start a new business Business owners looking for new marketing and advertising strategies that actually work Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Service Business Synergy is a useful qualification to possess, and would be beneficial for the following careers: Freelancing businesses. Diploma in Service Business Synergy Service Business Basics 00:30:00 Use Market Research To Choose The Best Service Based Company 00:30:00 Beef Up Your Marketing Skills 00:30:00 Put Together Up Your Website 01:00:00 Brainstorming Unique Advertising Ideas 00:30:00 Stay On Top Of Customer Service 00:30:00 Types Of Service Based Companies 00:30:00 Wrapping Up 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00