725 Customer Relationship Management courses

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

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Follow your dreams by enrolling on the Travel and Tourism: Marketing, Customer Service and Transport Management course today and develop the experience, skills and knowledge you need to enhance your professional development. Travel and Tourism: Marketing, Customer Service and Transport Management will help you arm yourself with the qualities you need to work towards your dream job. Study the Travel and Tourism: Marketing, Customer Service and Transport Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Travel and Tourism: Marketing, Customer Service and Transport Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Travel and Tourism: Marketing, Customer Service and Transport Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Travel and Tourism: Marketing, Customer Service and Transport Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Travel and Tourism: Marketing, Customer Service and Transport Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Travel and Tourism: Marketing, Customer Service and Transport Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Travel and Tourism: Marketing, Customer Service and Transport Management course. The Travel and Tourism: Marketing, Customer Service and Transport Management course is designed by industry experts and is tailored to help you learn new skills with ease. The Travel and Tourism: Marketing, Customer Service and Transport Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Travel and Tourism: Marketing, Customer Service and Transport Management when it suits you. Access the Travel and Tourism: Marketing, Customer Service and Transport Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The Travel and Tourism: Marketing, Customer Service and Transport Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Travel and Tourism: Marketing, Customer Service and Transport Management now and start learning instantly! What You Get Out Of Studying Travel and Tourism: Marketing, Customer Service and Transport Management With Janets Free PDF certificate upon successful completion of the Travel and Tourism: Marketing, Customer Service and Transport Management Full one-year access to Travel and Tourism: Marketing, Customer Service and Transport Management Course materials Instant assessment results with the Travel and Tourism: Marketing, Customer Service and Transport Management No hidden fees with the Travel and Tourism: Marketing, Customer Service and Transport Management Full tutor support available from Monday to Friday with the Travel and Tourism: Marketing, Customer Service and Transport Management Study the Travel and Tourism: Marketing, Customer Service and Transport Management at your own pace Benefit from instant feedback through mock exams and multiple-choice assessments Gain a complete understanding of Travel and Tourism: Marketing, Customer Service and Transport Management Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams with the Travel and Tourism: Marketing, Customer Service and Transport Management Study the Travel and Tourism: Marketing, Customer Service and Transport Management in your own time through your computer, tablet or mobile device Improve your chance of gaining professional skills and better earning potential by completing the Travel and Tourism: Marketing, Customer Service and Transport Management Description  The Travel and Tourism: Marketing, Customer Service and Transport Management training course is delivered through Janets' online learning platform. Access the Travel and Tourism: Marketing, Customer Service and Transport Management content from any internet-enabled device whenever or wherever you want to. The Travel and Tourism: Marketing, Customer Service and Transport Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Travel and Tourism: Marketing, Customer Service and Transport Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Travel and Tourism: Marketing, Customer Service and Transport Management course. After successfully passing the Travel and Tourism: Marketing, Customer Service and Transport Management course exam, you will be able to apply for a CPD-accredited certificate as proof of your Travel and Tourism: Marketing, Customer Service and Transport Management qualification. Certification All students who successfully complete the Travel and Tourism: Marketing, Customer Service and Transport Management course can instantly download their digital certificate. You can also purchase a hard copy of the Travel and Tourism: Marketing, Customer Service and Transport Management course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Travel and Tourism: Marketing, Customer Service and Transport Management is ideal for those who already work in this sector or are an aspiring professional. This Travel and Tourism: Marketing, Customer Service and Transport Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Travel and Tourism: Marketing, Customer Service and Transport Management is open to all students and has no formal entry requirements. To study the Travel and Tourism: Marketing, Customer Service and Transport Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Travel and Tourism: Marketing, Customer Service and Transport Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Travel and Tourism: Marketing, Customer Service and Transport Management and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Travel and Tourism: Marketing, Customer Service and Transport Management Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:13:00 Module 2: Tourism Products and Services Tourism Products and Services 00:13:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:13:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 5: Developing Communication Skills Developing Communication Skills 00:13:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:10:00 Module 7: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:16:00 Module 8: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Module 9: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:20:00 Module 10: Transport Management Procedure Transport Management Procedure 00:15:00 Module 11: Sustainable Tourism Sustainable Tourism 00:09:00 Module 12: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 13: Brexit and Its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:26:00 Mock Exam Mock Exam - Travel and Tourism: Marketing, Customer Service and Transport Management 00:20:00 Final Exam Final Exam - Travel and Tourism: Marketing, Customer Service and Transport Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, receptionists are often the first point of contact in a business, setting the tone for customer experience? With over 30,000 receptionist positions advertised annually in the UK, the demand for skilled office administrators and receptionists remains high. Are you ready to elevate your receptionist skills to meet the evolving needs of modern businesses? Our comprehensive Receptionist: Office Admin and Reception bundle is your gateway to mastering this vital role. This jam-packed course bundle equips you with the essential knowledge and abilities to excel in today's office environment. Develop your proficiency in handling customer inquiries, managing schedules, and creating professional documents. Learn the art of minute taking, public speaking, and team management - all crucial skills for a successful office administrator. Master essential software like Microsoft Excel and gain expertise in workflow management to streamline your organization's operations. This Receptionist: Office Admin and Reception Bundle Contain 9 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Level 3: Public Speaking Diploma Course Course 05: Developing Interpersonal Skills Course Course 06: Meeting Management Diploma Course 07: Document Control and Workflow Management Course 08: Excel for Office Administrator Course 09: Team Management Don't wait, unlock your potential with our Receptionist: Office Admin and Reception bundle. Take control of your career today and join the thousands of successful receptionists who make a difference every day! Learning Outcomes of Receptionist: Office Admin and Reception Develop exceptional customer service skills for enhanced client interaction. Acquire proficiency in minute taking for effective meeting documentation. Enhance public speaking abilities for confident and impactful communication. Learn to cultivate interpersonal skills for better team and client relationships. Gain expertise in managing meetings and controlling office documents efficiently. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Receptionist: Office Admin and Reception Get a free student ID card with Receptionist: Office Admin and Reception Training program (£10 postal charge will be applicable for international delivery) The Receptionist: Office Admin and Reception is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Receptionist: Office Admin and Reception course materials The Receptionist: Office Admin and Reception comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 02: Customer Service Training Module 01: Introduction To Customer Service Module 02: Characteristics Of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate With Customers Module 05: Handling Customer Complaints Module 06: Problem Solving Over Phone Module 07: Improving Customer Service Course 03: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence =========>>>>> And 6 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £117) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Receptionist: Office Admin and Reception bundle. This bundle is ideal for: Newcomers to office administration Receptionists seeking career advancement Individuals seeking to upskill Requirements You will not need any prior background or expertise in this Receptionist: Office Admin and Reception bundle. Career path Our Receptionist: Office Admin and Reception bundle will prepare you for a range of careers, including: Senior Receptionist Office Manager Team Leader Customer Service Head Public Relations Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

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Get ready for an exceptional online learning experience with the Logistics Management bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. Logistics Management is a dynamic package that blends the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Logistics Management package has something for everyone. As part of the Logistics Management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Logistics Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following 30 CPD Accredited Courses: Course 01: Logistic Management Course 02: Import/Export Course 03: Supply Chain Management Course 04: Certificate in Purchasing and Procurement Course 05: Purchase Ledger Course 06: Operations Management: Process Mapping & Supply Chain Course 07: Supply Chain Management for Different Retail Formats Course 08: Transport Planner Course Course 09: Delivery Manager Course 10: Port Management Diploma Course 11: Commercial law Course 12: Warehouse Operative Course 13: Inventory Controller Course 14: Diploma in Lean Process and Six Sigma Course 15: Organisation & People Management Course 16: Retail Management Course 17: Retail Psychology Course 18: Merchandising Course 19: Visual Merchandising Diploma Course 20: Product Management Course 21: Quality Management Course 22: Level 3 E-commerce Management Course 23: Sales Negotiation Training Course Course 24: Creating Highly Profitable Sales Funnels Course 25: Customer Relationship Management Course 26: SAP Controlling (CO) - Product Costing S4HANA Course 27: Xero Accounting and Bookkeeping Training Course 28: Compliance and Risk Management Diploma Course 29: Workplace Productivity Training Course 30: Workplace Stress Management What will make you stand out? Upon completion of this online Logistics Management bundle, you will gain the following: CPD QS Accredited Proficiency with this Logistics Management bundle Lifetime access to the whole collection of learning materials of this Logistics Management bundle The online test with immediate results You can study and complete the Logistics Management bundle at your own pace. Study for the Logistics Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Logistics Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Logistics Management, a rich anthology of 30 diverse courses. Each course in the Logistics Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Logistics Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Logistics Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Logistics Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Logistics Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Logistics Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Logistics Management bundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

***24 Hour Limited Time Flash Sale*** Level 3 Certificate in Business Studies - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you prepared to navigate the intricate landscape of the UK business world, where over 5.9 million private sector businesses thrive in a highly competitive environment? Do you possess the drive and skills necessary to unlock your true potential and leave an indelible mark on this dynamic arena? This comprehensive Business Studies Bundle equips you with the knowledge and tools to thrive in today's dynamic market. It offers a foundation in core business principles and delves deeper into specific areas like finance, management, operations, and marketing. You'll gain insights into accounting practices, financial analysis techniques, and how to manage projects effectively. Our bundle also covers legal aspects crucial for businesses, import and export processes, and data analysis - a skill high in demand! But that's not all. When you enrol in Level 3 Certificate in Business Studies Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 3 Certificate in Business Studies Career Bundle: Course 01: Level 3 Certificate in Business Studies Course 02: Business Administration Course 03: Diploma in Business Analysis Course 04: Business Strategy Planning Masterclass Course 05: Business Management and Finance Course Course 05: Business Development Fundamentals: Lean Strategies for Business Course 06: Business Performance Management Course 07: Branding Your Business Course 08: Business Law Course 09: Business Improvement Course 10: Business Data Analysis Course 11: BUSINESS INTELLIGENCE AND DATA MINING DIPLOMA Course 12: Digital Marketing for Business Course 13: Business Etiquette and Professional Behavior Course 14: Business Environment Course 15: AML (Anti-money Laundering) Training Course 16: Introduction to Accounting Course 17: Level 3 Tax Accounting Course 18: Financial Management Course 19: Financial Analysis Course 20: Operations Management Course 21: Import/Export Processing Course 22: Supply Chain Management Course 23: Project Management Course 24: Marketing Fundamentals Course 25: Stakeholder Management Course 26: Purchasing and Procurement Course 27: Diploma in Lean Process and Six Sigma Course 28: Cost Control Process and Management Course 29: Customer Relationship Management Course 30: PR: Public Relations With a Level 3 Certificate in Business Studies, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Learning Outcomes Level 3 Certificate in Business Studies Develop a comprehensive understanding of business studies and its core principles. Gain expertise in accounting, financial management, and tax accounting regulations. Master the art of financial analysis and business data interpretation. Understand the legal frameworks governing business operations and compliance requirements. Learn effective operations management and supply chain management strategies. Acquire skills in project management, marketing fundamentals, and business analysis techniques. Don't let this opportunity pass you by. Enrol in Level 3 Certificate in Business Studies today and take the first step towards achieving your goals and dreams. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Business Studies Get a free student ID card with Business Studies Training program (£10 postal charge will be applicable for international delivery) The Business Studies is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Studies course materials The Business Studies comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Course 01: Business Studies Module 01: Introduction To Business Management Module 02: Operations Management Module 03: Introduction To Business Analysis Module 04: Project Management Module 05: Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management Of Cash And Credit Module 09: Managing Risk And Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Introduction to Accounting Section 01: Accounting Fundamental Lecture-1.What is Financial Accounting Lecture-2. Accounting Double Entry System and Fundamental Accounting Rules Lecture-3.Financial Accounting Process and Financial Statements Generates Lecture-4.Basic Accounting Equation and Four Financial Statements Lecture-5.Define Chart of Accounts and Classify the accounts Lecture-6. External and Internal Transactions with companies Lecture-7.Short Exercise to Confirm what we learned in this section Section 02: Accounting Policies Lecture-8.What are Major Accounting Policies need to be decided by companies Lecture-9.Depreciation Policies Lecture-10.Operational Fixed Asset Controls Lecture-11.Inventory Accounting and Controls Lecture-12.Revenue Accounting and Controls Lecture-13.Expenses Accounting and Working Capital Course 03: Level 3 Tax Accounting Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: Value Added Tax Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously, it was £12.99*30 = £390) CPD Hard Copy Certificate: Free ( For The Title Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Entrepreneurs Career changers Business professionals Students Requirements This Level 3 Certificate in Business Studies doesn't require prior experience and is suitable for diverse learners. Career path This Level 3 Certificate in Business Studies bundle will allow you to kickstart or take your career in the related sector to the next stage. Business Owner Manager Accountant Marketing Specialist Project Manager Analyst Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00