93 Customer Journey courses

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Duration 5 Days 30 CPD hours This course is intended for This class is designed for email digital marketers who manage the email channel for their organization. Whether you are new to Marketing Cloud or looking for tips on how to improve your existing customer journeys, this class is a great place to start. No prior knowledge of Marketing Cloud is needed. Overview When you complete this course, you will be able to: Explain compliance concepts to ensure optimal deliverability. Use tools within Marketing Cloud to uphold deliverability standards. Utilize Email Design best practices to ensure the best customer experience. Develop effective, relevant messages using Content Builder. Design and test different delivery methods and options when sending an email message. Design and execute customer journeys using automation tools within Marketing Cloud. Differentiate the use cases for different automation activities in Automation Studio and Journey Builder. Define fundamental data management and structure terminology. Use data segmentation tools to create targeted emails. Apply a simple data model concept to a real-world scenario. Define subscriber statuses, unsubscribe methods, and preferences. Analyze marketing campaigns using common KPIs. Solve a common marketing problem using troubleshooting guidance. Prioritize testing methods and tools to ensure quality control. Explain fundamental account and sending administration. Know where to go for more information, guidance, and support. Describe capabilities across the platform. Start your journey to becoming a Marketing Cloud Specialist. In this 5-day, expert-led class, you will learn how to build customer journeys within Marketing Cloud. Our team of Marketing Cloud pros will walk you through best practices related to executing, monitoring, and analyzing your journeys, arming you with the tools and know-how to design personalized journeys and engage with your customers in a whole new way. Course Outline Introduction to Salesforce Marketing Cloud Administration Subscriber and Data Management Email Message Design and Creation Message Testing, Delivery, and Email Marketing Best Practices Marketing Automation Analytics and Troubleshooting Summary

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service might be today, an indispensable skill if you want to work or start your own business! Take a look at this Customer Service L2 Course at https://knight.training/products/customer-service-level-2 and come train with us in Knight Training.

Step into the dynamic world of retail with our course, 'Retail Industry and Buyer Behaviours.' Uncover the secrets of the retail sector, explore buyer behaviour nuances, and gain insights into competitive dynamics.

🚀 Unlock Your Business Potential with Automated Marketing Mastery! 🚀   Are you tired of spending countless hours on manual marketing tasks, only to see minimal results? It's time to revolutionize your approach and harness the true power of marketing automation!   🌟 Introducing: Automated Marketing Mastery: Unleashing ActiveCampaign's Power 🌟   🚀 Why ActiveCampaign? 🚀   ActiveCampaign is not just another marketing tool; it's a game-changer! This comprehensive online course is designed to empower you with the knowledge and skills needed to master ActiveCampaign and take your marketing efforts to new heights.   🔥 What Will You Learn? 🔥   ✅ Strategic Automation: Discover how to design and implement automated marketing campaigns that resonate with your audience and drive conversions.   ✅ Personalized Customer Journeys: Learn the art of creating dynamic, personalized customer experiences that build lasting relationships.   ✅ Sales Funnel Optimization: Maximize your sales funnel efficiency and watch your revenue soar with expert insights into effective funnel strategies.   ✅ Behavioral Triggers: Uncover the secrets of leveraging customer behavior to trigger automated responses that boost engagement and loyalty.   ✅ Advanced Segmentation Techniques: Dive deep into the world of segmentation to target the right audience with the right message at the right time.   ✅ ROI Tracking and Analytics: Gain the skills to measure and optimize your marketing efforts for maximum return on investment.   🎓 What's Included? 🎓   🚀 Comprehensive Modules: A step-by-step guide, broken down into digestible modules, ensuring a seamless learning experience.   🚀 Real-life Case Studies: Explore real-world examples of successful campaigns and learn from industry experts who have mastered ActiveCampaign.   🚀 Interactive Quizzes and Assignments: Reinforce your learning with hands-on quizzes and assignments that solidify your understanding.   🚀 Live Q&A Sessions: Get your burning questions answered in real-time by our experts during exclusive live Q&A sessions.   🚀 Lifetime Access: Enjoy unlimited access to the course content and future updates, ensuring you stay ahead in the rapidly evolving world of marketing.   💥 Bonuses! 💥   Enroll now and receive exclusive bonuses, including downloadable templates, cheat sheets, and access to a supportive community of like-minded marketers.   🚀 Why Wait? Seize the Future of Marketing Today! 🚀 Transform your marketing strategy, streamline your processes, and watch your business thrive with Automated Marketing Mastery: Unleashing ActiveCampaign's Power. Don't miss out on this opportunity to revolutionize the way you do business! 🌐 Click 'Enroll Now' and Elevate Your Marketing Game! 🌐 Course Curriculum Basic Overview 00:00 Pricing and Account Opening 00:00 Affiliate and Partner Programs 00:00 Affiliate Marketing Policy 00:00 Settings 00:00 Trial Limitations 00:00 Zapier Integrations 00:00 Internal Integrations 00:00 Adding Contacts 00:00 Contact Management Tools 00:00 Creating Lists 00:00 List Management Tools 00:00 Create a Campaign - Broadcast E-Mail 00:00 Campaign Management Tools 00:00 Creating Autoresponders 00:00 Creating Forms 00:00 Reporting or Confirmation 00:00 Creating Deals 00:00 Managing Deals 00:00 Conclusion 00:00 Advanced Overview 00:00 Automations - Recipe Based 00:00 Creating Automations From Scratch - Customizing The Triggers 00:00 Creating Automations From Scratch - Actions Based on Triggers 00:00 E-Mail Deliverability - Authentication 00:00 E-Mail Deliverability - Authenticaiton - Part 2 00:00 E-Mail Deliverability - Mail-Tester 00:00 E-Mail Deliverability - Google Postmaster Tools - Part 1 00:00 E-Mail Deliverabitlity - Google Postmaster Tools - Part 2 00:00 E-Mail Deliverability - Poor Sender Remedies 00:00 Live Example - Setting Up and Integration - WordPress 00:00 Live Example - Setting Up a Zapier Integration 00:00 Live Example - Creating A List 00:00 Live Example - Creating A Form (1) 00:00 Live Example - Creating A Form (2) 00:00 Live Example - Creating an Automated Message 00:00 Live Example - Creating A Tag 00:00 Live Example - Creating a Tag Based Automation 00:00 Live Example - Creating A Deal Plus Automations 00:00 Conclusion 00:00

Overview This comprehensive course on Career Journey in 2021 and Beyond will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Career Journey in 2021 and Beyond comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Career Journey in 2021 and Beyond. It is available to all students, of all academic backgrounds. Requirements Our Career Journey in 2021 and Beyond is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 20 lectures • 00:56:00 total length •Course Introduction: 00:03:00 •The Processes were designed for HR, not for the job Seeker: 00:03:00 •We spend too much time using Job Boards: 00:02:00 •Applicant Tracking Systems and Interviewing: 00:02:00 •Information Interviews say 'I need a job': 00:02:00 •Interviewing with People who Don't know you: 00:01:00 •Everyone is trying to do the same steps.: 00:03:00 •Have different process: 00:05:00 •Never Give Up: 00:02:00 •Create Career Journey Process: 00:01:00 •Dream out Loud: 00:01:00 •Dream about new Ideas: 00:03:00 •Dream with others: 00:03:00 •Look Deep into What you are learning: 00:03:00 •It's Unique process: 00:03:00 •Research and Deep Conversations are important: 00:07:00 •Execute and Refine your Plan along the way: 00:06:00 •Use Campaigns to keep your process on track: 00:01:00 •Get into Deeper Conversations and Listen Carefully: 00:03:00 •Closing Remarks: 00:02:00

Customer Experience is the New Battleground A positive customer experience is critical to a company's brand and, ultimately, its bottom line. With the proliferation of technology and devices, the customer has become smarter and more powerful.

Customer Experience is the New Battleground A positive customer experience is critical to a company's brand and, ultimately, its bottom line. With the proliferation of technology and devices, the customer has become smarter and more powerful.

The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)