• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

46 Customer Experience Management courses in London delivered Live Online

Sales awareness for IT professionals (In-House)

By The In House Training Company

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Sales awareness for IT professionals (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Sales Level 4

By Rachel Hood

Leading end-to-end sales interaction with customers and managing sales internally within an organisation.

Sales Level 4
Delivered OnlineFlexible Dates
Price on Enquiry

Customer Service Specialist Level 3

By Rachel Hood

A professional for direct customer support within all sectors and organisation types.

Customer Service Specialist Level 3
Delivered OnlineFlexible Dates
Price on Enquiry

Customer Service Practitioner Level 2

By Rachel Hood

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications

Customer Service Practitioner Level 2
Delivered OnlineFlexible Dates
Price on Enquiry

Starting a Community Business

5.0(1)

By Let’s Do Business Group

Are you ready to take the first steps in launching your community business? This workshop is tailored for start-ups looking to navigate the early stages with confidence. We’ll cover the essentials, including legal structures, tax considerations, and the pros and cons of different approaches. You’ll also gain insights into securing grant funding and get an introduction to business planning to set a strong foundation for your venture. Join us for this practical and informative session, designed to help you explore your options and make informed decisions as you begin your community business journey!

Starting a Community Business
Delivered OnlineJoin Waitlist
FREE

Customer Problem Solving

4.9(9)

By Sterling Training

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Customer Problem Solving
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry
1...345

Educators matching "Customer Experience Management"

Show all 12
Training Express

training express

5.0(2)

London

About Us Training Express is a premier course provider, established by a committed team of experts working across the UK. We deliver accredited certification and training to UK businesses aiming to enhance organisational performance. Our extensive courses span a wide range of sectors and industries, with a strong emphasis on promoting high standards of food hygiene, business wellbeing, and workplace safety. Our goal is to assist businesses in making smarter decisions regarding their management of in-house safety standards and regulations by bringing in specialists to guide you every step of the way. We pride ourselves on continuously improving our course quality and catalogue, consistently introducing new opportunities for our learners to maximise their professional development. Quality is paramount to us, which is why we only collaborate with trainers and professionals we can trust. We employ only the most qualified experts to support you in your studies, ensuring a high standard of service every time. This dedication has led us to become one of the most respected training providers, renowned for helping businesses ensure workplace proficiency, professionalism, and safety. Our Vision Training Express has one clear vision: to enhance workplace standards for organisations across the UK. Our mission and values are centred on raising awareness regarding professional compliance, competency, and preparedness in matters of health and safety. This means that we endeavour to help everyone we work with take steps towards a safer and more productive working environment. The ultimate goal: to boost business performance, ensure safer working environments, and uphold a high standard of professionalism in businesses nationwide. Our Aim As a leading health and safety training course provider, we strive to improve workplace standards, awareness, quality, and compliance. We offer on-site tuition to ensure a user-friendly service that will equip you with the information needed to effectively train staff on industry best practices. Each course is accredited and approved by a professional, guaranteeing quality training material in accordance with industry standards. We also aim to maintain complete transparency, and you can learn about your rights as a trainee and how we manage and store your data in our detailed Business and Privacy Policy. Should you wish to know more about our terms of service, please feel free to contact us at any time via email or phone. Our customer service team is always on hand to address any issues or queries you may have. Why choose us At Training Express, we are confident that our professional dedication, user-friendly platform and commitment to delivering quality training sets us apart from our competitors. Our team is experts in their field and our specially curated courses are designed to make learning online as flexible and efficient as possible. Our trusted, high quality and affordable online courses are designed to train individuals to become experts in their field. * Accredited Certification * Meets UK & EU Standards * Developed by Qualified Professionals * Engaging Audio Visual Training * Instant Course Access * Study Wherever, Whenever * Instant Digital Certificate * Premium Support: Live Chat, Email, Telephone

Academy for Health and Fitness

academy for health and fitness

4.8(107)

London

WHO WE ARE Academy for Health and Fitness is your premier online destination for accredited health and fitness courses. We're committed to helping you transform your life through our comprehensive programs. Our courses are meticulously designed to cater to three core areas: fitness, therapy, and health. We offer a vast array of online courses and a robust certification program that empowers millions of professionals with the skills they need to excel in their careers. Our focus is on equipping you with the expertise necessary to thrive in today's dynamic world. OUR MISSION As a leading online health and fitness course provider, our mission is to deliver exceptional learning experiences and make quality education accessible to everyone. We strive to maintain the highest standards of excellence, transparency, and customer service. OUR VISION Our vision is to become the UK's most trusted and respected online course provider. We aim to create a safe and flexible learning environment that maximizes your potential and enhances your employability. WHAT WE OFFER * Expert-Curated Courses: Our courses are developed by industry-leading experts. * Fully Accredited Courses and Study Materials: Ensure quality and credibility. * Business Team Training: Tailor-made programs for corporate teams. * Affordable Subscriptions: Flexible payment options to suit your budget. * Accredited Certifications: Validate your skills and expertise. * New Courses Monthly: Stay updated with the latest trends. * Flexible Learning: Learn at your own pace and convenience. * 24/7 Support: Dedicated assistance whenever you need it. WHY CHOOSE US We're dedicated to providing unparalleled customer service and the most comprehensive selection of online health and fitness courses. With new courses added regularly, you can be confident in your choice to learn from us. Our exceptional customer support team is always ready to assist you on your journey to success.

Course Gate

course gate

5.0(1)

London

Welcome to Course Gate, your gateway to a world of knowledge and opportunity. We are a leading online learning marketplace dedicated to empowering individuals and organisations with the skills they need to succeed in today's dynamic and competitive environment. -------------------------------------------------------------------------------- Our Mission Our mission is to make education accessible and enjoyable for everyone. We want to help you discover your passion, expand your knowledge, and grow your confidence. Whether you want to learn a new language, master software, or develop a hobby, we have the right course for you.  -------------------------------------------------------------------------------- Our Vision  At Course Gate, we envision a future where education knows no boundaries. Our goal is to eliminate the traditional barriers of time, location, and accessibility, empowering learners from diverse backgrounds to unlock their full potential. Through our innovative approach, we aim to revolutionise the learning experience by making top-quality education accessible to everyone, regardless of their location. -------------------------------------------------------------------------------- Why Choose Course Gate? When you opt for Course Gate, you're choosing excellence, convenience, and an unparalleled learning experience. Here's why learners and organisations worldwide trust us: * Unmatched Quality: We meticulously curate our courses, collaborating with industry-leading experts to provide the highest-quality, relevant, and up-to-date content. * Flexible Learning: Our platform enables you to learn at your own pace, fitting into your schedule. Whether you're a full-time professional, a stay-at-home parent, or a busy student. * 24/7 Customer Support: Our dedicated customer support team is available to assist you whenever you need help. * Accreditation & Endorsement: CPD accredited & UKRLP registered course provider in the UK. * Affordability: We believe education should be accessible to all. Course Gate provides competitive pricing and discounts, ensuring that the cost never becomes a barrier to your personal and professional development. So, what are you waiting for? Join the thousands of learners who have already chosen Course Gate as their trusted learning partner and unlock your full potential. --------------------------------------------------------------------------------

IIL Europe Ltd

iil europe ltd

London

At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and top-notch learning content delivered through various methods. Explore our learning categories: NEW Generative Artificial Intelligence Agile and Scrum Business Analysis Business Relationship Management Cybersecurity IT Management Lean Six Sigma Microsoft Project Project, Program and Portfolio Management INNOVATION IN PROFESSIONAL DEVELOPMENT & TRAINING IIL offers a wide variety of delivery methods to ensure an optimal learning experience. Using its proprietary Many Methods of Learning™, IIL delivers innovative, effective and consistent training solutions through a variety of learning approaches: * In-Person Classroom Courses * Self-Paced On-Demand Training * Live Virtual Classes * Simulations * Free Videos & Webinars * Mobile IIL ACCREDITING BODIES AND PARTNERSHIPS IIL is a PMI® Charter Global Registered Education Provider and member of PMI’s Global Executive Council as well as a Microsoft Partner (with a Microsoft Gold Project and Portfolio Management competency), IIL is also an Accredited Training Partner for: * PRINCE2 * ITIL * Association for Project Management (APM) * PeopleCert on behalf of AXELOS * IASSC Accredited Training Organization® * The American Council on Education (ACE), an APMG International Accredited Training Organization (ATO) * Scrum Alliance REA organization * Authorized CEU Sponsor Member of the International Association for Continuing Education and Training (IACET). * IIBA® Endorsed Education Provider. IIL is the training solution partner of choice for many top global companies.  * Women’s Business Enterprise National Council (WBENC) corporate member.

Nexus Human

nexus human

London

Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK.  For over two decades, Nexus Human has been a steadfast source of reliable and high-quality training solutions, catering to a diverse range of professional and educational needs. With a strong reputation in the Training Industry, Nexus Human has consistently demonstrated its commitment to equipping individuals and organisations with the skills and knowledge required to thrive in today's dynamic world.  Our training programs span a wide spectrum, encompassing IT certifications, business skills, and much more.   What sets Nexus Human apart is our unwavering dedication to staying at the forefront of industry trends and technology advancements.  Our expert instructors, coupled with cutting-edge training resources, ensure that students receive the most up-to-date and relevant knowledge available. The impact of Nexus Human extends far and wide, helping individuals enhance their career prospects and aiding businesses in achieving their goals.  This 20-year journey has solidified our institution's standing as a trusted partner in personal and professional growth, offering reliable, excellent training that continues to shape the future.  Whether you seek to upskill, reskill, or simply stay ahead of the curve, Nexus Human is the place to turn for an educational experience marked by quality, reliability, and innovation.