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*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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Our expert-designed Functional Skills Maths Level 2 Course has smart learning options that provide the necessary Level 2 numeracy knowledge and skills to excel in Functional Skills Maths. Level 2 Maths Course Highlights: This qualification is equivalent to GCSE grade C or 4 Take the Exam from Home – Guaranteed Fast Track Results Exam Booking within 2 Working Days of Enrolment Remote Exam Online or Paper based both option available Course Duration: 55 hours Unlimited Access to Course Materials Get Free Mock Tests & Free Past Papers Extra 25% Time for people with Learning Difficulties NCFE, Pearson Edexcel, Open Awards and TQUK are all OFQUAL-regulated and nationally recognised Exam slots are available 24*7 from Monday to Sunday. If you are in a rush and would like to book your exam sooner, then you can book your remote online exam within 3 working days for Open Awards, 1 working day of enrolment for NCFE and within 7 working days for Pearson Edexcel. Please note the exam price advertised on the website for the Open Awards remote invigilation exam is applicable for weekdays (Monday to Friday between 9 am to 5 pm). If you would like to book the Open Awards remote invigilation exam at the weekend then there is an additional £25+Vat applicable. The new assessment and result dates by NCFE are: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: On-screen and RI Assessment date to and from: 16/09/2024 – 25/10/2024 Results release: 01/11/2024 The new assessment and result dates by Open Awards is: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: Remote Assessment date to and from: 02/09/2024 – 13/09/2024 Results release: 11/10/2024 Delivery mode: Remote Assessment date to and from: 04/11/2024 – 15/11/2024 Results release: 13/12/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) Christmas Holiday Information For our remote invigilation service of Functional Skills qualifications, the last accepted booking will be on 19th December 2024. We will reopen for bookings from 3rd January 2025. Results Release For Open Awards: Any results from assessments taken after 30th November 2024 will be published after 2nd January 2025. For NCFE Exams: Results from assessments taken after 11th December 2024 will also be published after 2nd January 2025. Additionally, the period between 20th December 2024 and 2nd January 2025 will not be counted as “working days” for the result release timeframes. Please plan your assessment bookings accordingly. Our last results release prior to Christmas will be on 20th December 2024, with the next results release taking place on 3rd January 2025. Why is this course right for you? Our course is tailored to meet your specific needs and help you achieve your academic and career goals from the comfort of your home. You also get the opportunity to book Live 1:1 tutor support via Microsoft Teams. FREE mock test, personalised feedback and remote exams, our Maths Level 2 Course ensures a comprehensive and engaging learning experience. What you will learn from this course? Gain comprehensive knowledge about functional skills maths Understand the core competencies and principles of functional skills maths Explore the various areas of functional skills maths Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert math teacher Exam Details Exam slots are available 24*7 from Monday to Sunday. If you are in a rush and would like to book your exam sooner, then you can book your remote online exam within 3 working days for Open Awards, 1 working day of enrolment for NCFE, 2 working days of enrolment for TQUK and within 7 working days for Pearson Edexcel. Please note the exam price advertised on the website for the Open Awards remote invigilation exam is applicable for weekdays (Monday to Friday between 9 am to 5 pm). If you would like to book the Open Awards remote invigilation exam at the weekend then there is an additional £25+Vat applicable. [/gcse-course-accordion-content][gcse-course-accordion-content title="EXAM Booking & Results Details"] You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre On-Screen Exam in Centre Remote Online Exam – From Home Results Edexcel Book within 15 days Book within 24 Hours Book within 7 working days Get results in 20 working days NCFE Book within 10 working days Book within 24 Hours Book within 2 working days Get results in only 7 days Open Awards N/A N/A Book within 2 working days Get results in only 16 working days TQUK Book within 7 working days Book within 24 Hours Book within 2 working days Get results in only 6 working days *Offline examinations will be held at our Swindon and London centres. Please contact us for more information.Difference between NCFE, Pearson Edexcel and Open Awards and TQUK. Difference between NCFE, Pearson Edexcel and Open Awards and TQUK NCFE, TQUK, Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 2 working days of enrolment for NCFE, within 7 working days for Pearson Edexcel, 2 working days of enrolment for TQUK and within 3 working days for Open Awards. You can get your NCFE results in 7 days, your Edexcel results in 20 working days, your TQUK results in 6 working days and your Open Awards results within 16 working days. Universities and apprenticeships accept all of the awarding bodies. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. Entry Requirements This level 2 maths qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. However, you will require a laptop/desktop computer and a good internet connection. Exam Structure The Functional Skills NCFE, Pearson Edexcel, TQUK and Open Awards Qualification in Mathematics Level 2 consist of one externally assessed assessment that comprises two sections- a non-calculator section (calculator prohibited) and a calculator section (calculator permitted). The assessments are available as paper-based and onscreen, on-demand assessments. Section A (Non-calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 25 minutes 16 25% NCFE / Open Awards / TQUK 30 minutes 15 25% Section B (Calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 1 hour 30 minutes 48 75% NCFE / Open Awards / TQUK 1 hour 30 minutes 45 75% Pass Mark (Edexcel): Learners are required to achieve an overall (from sections A and B) (59%) mark to pass the exam. Pass Mark (NCFE): Learners are required to achieve an overall (from sections A and B) (57% – 62%) mark to pass the exam. Please note that the marks vary for individual exam papers, so for all the exam papers, the pass marks are not fixed for the NCFE exam. Pass Mark (Open Awards): Pass Marks for L 2 functional skills maths assessments vary per assessment version and are set following standardisation and awarding activities. Each Maths assessment is designed to enable a minimally competent learner to achieve a pass mark of 36 out of 60. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Pass Mark (TQUK): Pass Marks for level 2 functional skills maths assessments vary per assessment version and are set following standardisation and awarding activities. Assessment This math's level 2 course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Recognised Accreditation This Functional Skills Maths Level 2 has been independently accredited by Pearson Edexcel, NCFE, TQUK and Open Awards, also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. NCFE is a charity and awarding organisation that provides qualifications in England, Wales, and Northern Ireland. It is regulated by Ofqual in England and recognised in Wales and Northern Ireland. Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date. TQUK is an awarding organisation approved by Ofqual and offers RQF courses in a variety of sectors. RQF courses have different credit values that can be applied to the National Credit Transfer System. TQUK accredits courses developed by industry experts and collaborates with organisations to ensure the quality and value of the courses provided. Additional Features Access to On-Demand Classes Opportunity to Book 1:1 Live Tutor Support via Microsoft Teams. Enrol in Our Course and Prepare for the Exam from Home Get a Free Mock Test with Professional Feedback Course Curriculum Unit 1: Number Lesson 1.1: Numbers and the Number System Unit 1: Number The number system gives you a general insight into the mathematical operations regarding the given numbers. You will acquire skills in division, multiplication, addition and subtraction, which require steps in real-life contexts. Lesson 1.2: Fractions and Decimals You will be learning many types of fractions, including improper fractions, proper fractions, equivalent fractions and more. Along with this, you will learn Ordering Decimal Numbers, Subtracting Decimals, multiplying and dividing decimals and more, which enables you to apply real-world problem-solving. Lesson 1.3: Percentages You will learn to calculate the Percentage and how to express a Number as a Percentage of Another. Interpreting the Original Value, Calculating Percent Increase and Decrease, and so on. This learning you can easily apply in real-life counting issues along with increasing your rational thinking. Lesson 1.4: Ratio and Proportion You will be learning to calculate the Total Amounts using Ratios, direct Proportion, Inverse Proportion and many more things, which help you in doing comparisons, learning science and engineering and more. Lesson 1.5: Formula You will learn the definition of formulas Formula Using Words, Multi-Step Formulas, Formula Using Letters and so on. Learning formulas has a large impact on real life as these formulas are used extensively in measuring, building infrastructure and more. Unit 2: Measures, Shapes and Space Lesson 2.1: Money Math You will be mastering Solving Money Related Questions, including percentage-based discounts, discounts Related to Fractions, Profit and Percentage, etc. This money math learning will help you to understand money-earning and saving-related issues that you face in daily activities. Lesson 2.2: Units You will learn units and Types of Units, Units of Weight, Units of Length, Units of Capacity, etc. Also, you will gain knowledge about steps to convert between Metric Units, Imperial to Imperial Conversions, and Other Unit Conversions will help pursue a higher university degree. Lesson 2.3: Speed and Density You will be clearing the concept of speed, calculations to find out distance and time, density, Relation between Density, Weight and Volume. Lesson 2.4: Perimeter You will learn to find perimeter and area, Circle, perimeter of triangle etc. which require in measurement, design and planning and so on. Lesson 2.5: Area and Shapes You will gain skills in formulas for calculating area, finding areas of complex shapes, applying area calculations in complex questions, different Types of 3D Shapes, surface area, finding the surface area of complex 3D Shapes, using nets, plans and elevations, etc. learning about area and shapes will certainly help you in building your dream home and more. Lesson 2.6: Volume In the volume classes, you will learn Formulas for calculating volume, Questions based on volumes of different 3D Shapes, finding the Scale in a Diagram, Making Scale Drawings, which are required in building critical thinking skills and more. Lesson 2.7: Coordinates & Angles You will be learning necessary things about the coordinate Grid, How to Read Coordinates on a Grid? Plotting Points on a Grid and more which extensively requires in making video games, medical imaging, physics and more. Unit 3: Handling Data and Information Lesson 3.1: Median and Mode You will be learning about median and mode, which is one of the most interesting mathematical chapters. As you will know how to find the median and mode from the sets of numbers, you can easily implement such learning in household work and other places as well. Lesson 3.2: Mean and Range You will be able to find the mean, median and mode. Knowing how to find these is highly important in all aspects of life. Lesson 3.3: Probability You will learn Probability: Definition and Meaning, Calculating Probabilities, Probability of Something Happening and Something Not Happening, etc. Once you know how to find probability, you can easily detect business profit loss and implement other parts of your life. FAQ How to pass functional skills maths level 2? To pass Functional Skills Maths Level 2, it's essential first to understand the format and content of the exam. Make sure to practise regularly, using past papers and other resources, whether it's textbooks, online courses, or one-on-one tutoring, and seek help when needed. Study Plex's course on Functional Skills Maths Level 2 is an excellent option for those looking for comprehensive and practical study materials with expert guidance and support. With practice tests, quizzes, and one-on-one support, you'll have everything you need to succeed. Can you do functional skills level 2 maths online? Yes, it is possible to do Functional Skills Level 2 Maths online. Many course providers offer online education courses for Functional Skills Maths, including StudyPlex. Their online course includes video lectures, interactive quizzes, and practice tests to help learners prepare for the exam. With online courses, learners have the flexibility to study at their own pace and on their own schedule. Do universities accept functional skills maths level 2? Functional Skills Maths qualifications at Level 2 demonstrate your ability in numeracy and are equivalent to a GCSE level 4 or grade C, making them widely accepted by universities for various courses. However, it's important to check the admission requirements of the university you're interested in. Additionally, some universities may require higher levels of maths proficiency depending on the course of study. How hard is functional skills level 2 maths? Functional Skills Maths Level 2 can be challenging for some individuals, especially those not confident in their math skills. However, the difficulty level can be manageable with proper preparation and practice. The exam covers topics such as algebra, geometry, statistics, and probability, which require a good understanding of mathematical concepts and problem-solving skills. It's important to note that Level 2 is equivalent to a GCSE C or above, so it's considered to be at a relatively high level of difficulty. How many marks to pass functional skills level 2 maths? The Functional Skills NCFE and Pearson Edexcel Qualification in Mathematics at Level 2 consist of one externally assessed assessment with two sections: a non-calculator section and a calculator section. The non-calculator section is 25% of the exam, while the calculator section is 75%. To pass the exam, learners must achieve an overall mark of 59% in both sections. How many questions in functional skills level 2 maths? The number of questions in Functional Skills Maths Level 2 can vary depending on the exam board, but typically there are around 35 to 40 questions across both sections of the exam. How to get functional skills maths level 2? You have several options available to obtain Functional Skills Maths Level 2. Enrolling in a course that prepares you for the exam is a common way, and many colleges, adult education centres, and online learning platforms like StudyPlex offer such courses. You can also self-study using textbooks, online resources, and practice exams. Additionally, if you are participating in an apprenticeship or job training program, your employer may offer Functional Skills Maths Level 2 training. Hiring a private tutor is also an option. Once prepared, you can register through an accredited exam centre. How to revise for functional skills maths level 2? You should start by identifying your strengths and weaknesses, creating a study plan, and using study resources such as textbooks, online resources, practice exams, and past papers to revise for Functional Skills Maths Level 2. It's also important to practise as much as possible and seek help when needed. StudyPlex's Level 2 Maths course provides opportunities to facilitate revision, including access to online resources, practice exams, and past papers. The course also includes tutor support and feedback to help you identify areas for improvement and work towards achieving success in the exam. Is functional skills level 2 maths easy? Although Functional Skills Level 2 Maths is less complex and faster to finish than GCSE Maths, it is still essential to have good subject proficiency to pass the exam as it is recognised as equivalent to a C/4 grade in GCSE Maths. Is functional skills level 2 maths equivalent to gcse? Functional Skills Level 2 Maths is equivalent to a GCSE at grade 4 (C) or above. This means that achieving a Level 2 qualification in Functional Skills Maths demonstrates the same level of knowledge and maths skills as attaining a Grade 4 or higher in GCSE Maths. Is functional skills maths level 2 hard? The difficulty of Functional Skills Maths Level 2 may vary depending on the individual's prior knowledge and skill level in maths. However, it is generally considered equivalent in difficulty to a GCSE Grade 4/C, a standard proficiency level in maths. However, with adequate preparation and practice, many individuals find it manageable to achieve a pass in Functional Skills Maths Level 2. What are the system requirements for remote exam? To sit your assessment, you’ll need: A laptop/desktop with webcam and microphone; you can’t sit the assessment on a tablet or smartphone a good Wi-Fi connection – recommended minimum 1Mbit/s Upload, minimum 10Mbit/s Download. You MUST use google chrome browser for the exam, as this is recommended by the awarding body. A smartphone or tablet (Apple iOS 8.0 / Android 4.1 or higher) - this will be used to record you taking the assessment. A suitable environment - quiet room with no distractions The link for the assessment sent to your email; remember to check your spam/junk folder. You must activate Airplane mode on your smartphone however you need to be connected to Wi-Fi, so turn on Airplane mode then reactivate your Wi-Fi. Please familiarise yourself with the potential violations as these can potentially lead to the assessment being voided. Ensure ALL equipment is plugged in (including phone for the recording of sessions). Loss of power at any point could lead to the assessment being voided. You must brief other members of your household/workplace that you’re sitting an assessment, and they must not enter the room at any point. There is a 24-hour live chat function within the assessment software for technical support should you need it at any time. For Open Awards: In order to take your exam, you need to have the following equipment: A good quality laptop or PC with a minimum screen size of approx. 14” and minimum resolution of 1024 x 768. A stable internet connection with at least 3mbps. An integrated (i.e., fixed) webcam on your PC/ laptop or a portable webcam. If using a PC/ laptop with an integrated webcam, a reflective surface (e.g., a mirror) must be available. This will be used to show the invigilator the space immediately surrounding your screen and keyboard. A basic (non-scientific) calculator for maths assessments. You will have access to an on-screen calculator but may feel more comfortable using a separate calculator. Please note that all workings need to be added to the assessment platform if you use a separate calculator so that your workings can be marked. Plain paper. You will need to show this to your invigilator at the beginning of the exam to assure them that you do not have access to notes. A dictionary (where allowed). Supported Browsers Chrome: 34.0.1847 or above Microsoft Edge: Version 88.0.705.81 or newer Firefox: 31.0 or above Safari: 6.2 or above Safe Exam Browser 2.0.2 or above Please note: Chromebooks are not compatible with the Safe Exam Browser Browser settings Popups must be allowed. Guidance on how to do this below: Chrome Edge Firefox Safari For TQUK: Exam conditions All remote exams must take place in a controlled environment. Training Qualifications UK (TQUK) defines a controlled environment as a quiet, appropriate space conducive to the undertaking of a remotely invigilated exam. The environment must be: populated only by you, the learner, and no other parties well-lit to allow maximum webcam visibility free from distractions that may cause you to divert your attention away from the computer screen or move outside of the webcam’s viewing range free from notes and posters on the wall free from noise free from personal or sensitive material free from visual or physical access to supporting materials (such as educational texts) free from electronic devices, other than the computer used to undertake the exam. The space, as described above, must meet these requirements throughout the entire duration of the exam. If the exam conditions requirements are not met, the exam may be voided. If, for any reason, you are unable to undertake the exam in a space that meets these requirements, you should inform your training provider/recognised centre at the earliest opportunity and arrange your exam at a time when these conditions can be met. You must have a desktop or laptop computer that is equipped with a working webcam, a stable internet connection, and the Google Chrome web browser (available here). Requirements and guidance for materials: The following relates to materials within the controlled environment and must be followed to ensure compliance: Mobile phones and electronic devices, except for the computer you are using to undertake the exam, must be switched off and stored in an inaccessible location. Smartwatches and other wearable technological devices must be switched off and removed. Headphones must not be worn. Water must be stored in a clear glass or a clear bottle with the labels removed. No other food or drink is permitted. Second monitors are not permitted. Identification must be clearly presented to the camera at the start of an exam. If identification is not provided, or is unclear, at the start of the exam, this will result in the exam being voided. A room sweep must be completed at the start of an exam. If a room sweep is not completed, the exam will be voided.

Mastering customer service is essential in today’s competitive business landscape, and this CPDQS Accredited Bundle Course offers an exceptional pathway to deepen your expertise. This carefully designed programme covers a wide spectrum of topics, from fundamental customer service principles to advanced skills like sales psychology, cross-cultural awareness, and corporate risk management. Each course is crafted to sharpen your ability to engage customers effectively, manage relationships, and navigate complex challenges with confidence and professionalism. Ideal for individuals and organisations aiming to refine their customer interaction capabilities, this bundle provides valuable insights into communication strategies, equality and diversity considerations, and essential organisational skills. With focused modules on areas such as financial crime prevention, stakeholder management, and digital product management, learners will gain a rounded understanding that supports both customer satisfaction and business growth. Whether you’re enhancing your career or seeking to improve your team’s performance, this flexible online course package is tailored to meet today’s dynamic customer service demands Key Features of Customer Service Bundle CPD Accredited Customer Service Course Instant PDF certificate Fully online, interactive Customer Servicecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Customer Service Bundle course to excel! To become successful in your profession, you must have a specific set of Customer Service skills to succeed in today's competitive world. In this in-depth Customer Servicetraining course, you will develop the most in-demand Customer Service skills to kickstart your career, as well as upgrade your existing knowledge & skills. Customer Service Curriculum Course 01: Level 2 Diploma in Customer Service Course 02: Public Relations Course 03: KYC: Customer Service Agent Course 04: Phone-Based Customer Service Course 05: Sales: Psychology of Customers Course 06: CRM - Customer Relationship Management Course 07: Equality, Diversity and Discrimination Course 08: AML & Financial Crime Prevention Course 09: Communication and Organisational Skills Course 10: Cross-Cultural Awareness Training Course 11: Sales Negotiation Skills Course 12: Psychology of Anxiety and Stress Course 13: Digital Product Management Course 14: Stakeholder Management Course 15: Corporate Risk And Crisis Management Course 16: Performance Management Course 17: Time Management in The Workplace Course 18: Team Management Course 19: Business Intelligence Analyst Course 20: Positive Psychology Accreditation This Customer Service bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Customer Service course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Customer Service basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Customer Service Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Customer Service Approved Online Training

Content Management System is now the most popular computer software that is used to create and modify digital contents. This course has been illustrated to educate you on how it functions. It discusses the fundamental aspects of CMS. Hit the course to enter into the digital world. Start learning Concierge Course : Customer Service that will give you enough knowledge and skills to build your dream career. About this course This Concierge Course : Customer Service helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Concierge Course : Customer Service is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For: This Concierge Course : Customer Service is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Concierge Course : Customer Service related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Getting To Know The Service. Module 02: Delivering Customer Service Module 03: Concierge: Etiquettes and the Workplace Module 04:Hotel Concierge Emergency Measures. Course Content Concierge Course : Customer Service Module 01: Getting To Know The Service 00:08:00 Module 02: Delivering Customer Service 00:07:00 Module 03: Concierge : Etiquettes and the Workplace 00:10:00 Module 04:Hotel Concierge Emergency Measures 00:08:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Unlock the secrets of call center technology and trends, and become a customer service superstar!

The Customer Service Agent course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service Agent course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Customer Service Agent WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Agent 6 days, 3 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step