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72 Credit courses in Sheffield

NVQ DIPLOMA IN WOOD OCCUPATIONS (CONSTRUCTION) V2

By Oscar Onsite

REFERENCE CODE 610/0134/X COURSE LEVEL NVQ Level 3 THIS COURSE IS AVAILABLE IN Course Overview Who is this qualification for? This qualification is aimed at those who are involved in either site carpentry including first and second fixing, those who are involved in shopfitting site work or those who carry out shopfitting bench work. The qualification is at level 3 although there may be some units at different levels. Level 3 qualifications are primarily aimed at those who are fully trained and experienced in a wide range of work activities, It is not expected that candidates working in this industry all do the same activities or use the same equipment and machinery so the qualification has been developed to make it as widely available as possible. All work completed must be carried out in accordance with Building Regulations and Industry recognised safe working practices, including the disposal of waste. The qualification is structured to ensure that there is a high degree of flexibility within the pathways and units available and will allow employees from companies of all sizes and specialisms equal opportunity to complete. The qualification consists of 3 pathways. What is required from candidates? Qualifications are also required to indicate the number of hours of teaching someone would normally need to receive in order to achieve the qualification. These are referred to as Guided Learning Hours (GLH). The GLH for this qualification is 404. Pathway 1 Site Joinery, Pathway mandatory units Level Credits Installing bespoke first fixing components in the workplace Installing bespoke second fixing components in the workplace Setting up and using transportable cutting and shaping machines in the workplace Erecting roof structure carcassing components in the workplace Confirming work activities and resources for an occupational work area in the workplace Developing and maintaining good occupational working relationships in the workplace Confirming the occupational method of work in the workplace Conforming to general health, safety and welfare in the workplace Pathway 1 Site joinery – Optional units minimum of 1 unit must be achieved Erecting structural carcassing components in the workplace Maintaining non-structural and structural components in the workplace Pathway 2-Shopfitting site work-Pathway mandatory units Marking out from setting out details for routine shopfitting products in the Summary of the: GQA LEVEL 3 NVQ DIPLOMA IN WOOD OCCUPATIONS (CONSTRUCTION) Installing shopfitting frames and finishings in the workplace Installing shopfitting fitments in the workplace Installing shopfronts and finishings in the workplace Setting up and using transportable cutting and shaping machines in the workplace Confirming work activities and resources for an occupational work area in the workplace Developing and maintaining good occupational working relationships in the workplace Confirming the occupational method of work in the workplace Conforming to general health, safety and welfare in the workplace Pathway 3 – Shopfitting-Bench Work – Pathway mandatory units Producing setting out details for routine shopfitting products in the workplace Marking out from setting out details for routine shopfitting products in the workplace Manufacturing routine shopfitting products in the workplace Confirming work activities and resources for an occupational work area in the workplace Developing and maintaining good occupational working relationships in the workplace Confirming the occupational method of work in the workplace Manufacturing bespoke shopfitting products in the workplace Setting up and using fixed machinery in the workplace Conforming to general health, safety and welfare in the workplace Pathway 3 – Shopfitting – Bench work – Pathway optional units a minimum of 1 unit must be achieved Producing CAD setting out details in the workplace Producing wood and wood-based products using computer numerically controlled/numerically controlled (CNC/NC) machinery in the workplace Producing setting out details for bespoke shopfitting products in the workplace Assessment Guidance: Evidence should show that you can complete all of the learning outcomes for each unit being taken. Types of evidence: Evidence of performance and knowledge is required. Evidence of performance should be demonstrated by activities and outcomes, and should be generated in the workplace only, unless indicated under potential sources of evidence (see below). Evidence of knowledge can be demonstrated though performance or by responding to questions. Quantity of evidence: Evidence should show that you can meet the requirements of the units in a way that demonstrates that the standards can be achieved consistently over an appropriate period of time. Potential sources of evidence: The main source of evidence for each unit will be observation of the candidate’s performance and knowledge demonstrated during the completion of the unit. This can be supplemented by the following types of physical or documentary evidence: Accident book/reporting systems Photo/video evidence Safety records Work diaries Training records Timesheets Audio records Telephone Logs Job specifications and documentation Meeting records Delivery Records Records of toolbox talks Witness testimonies Equipment Correspondence with customers Prepared materials and sites Notes and memos Completed work Please Note that photocopied or downloaded documents such as manufacturers or industry guidance, H&S policies, Risk Assessments etc, are not normally acceptable evidence for GQA qualifications unless accompanied by a record of a professional discussion or Assessor statement confirming candidate knowledge of the subject. If you are in any doubt about the validity of evidence, contact Oscar Onsite Academy

NVQ DIPLOMA IN WOOD OCCUPATIONS (CONSTRUCTION) V2
Delivered In-Person in Manchester or UK WideFlexible Dates
Price on Enquiry

Fundamental Review Of The Trading Book Modelling (FRTB)

5.0(5)

By Finex Learning

Overview 2 day applied course with comprehensive case studies covering both Standardised Approach (SA) and Internal Models Approach (IMA). This course is for anyone interested in understanding practical examples of how the sensitivities-based method is applied and how internal models for SES and DRC are built. Who the course is for Traders and heads of trading desks Market risk management and quant staff Regulators Capital management staff within ALM function Internal audit and finance staff Bank investors – shareholders and creditors Course Content To learn more about the day by day course content please request a brochure To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

Fundamental Review Of The Trading Book Modelling (FRTB)
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Online Options

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Credit Control, Debt & Credit Management Advanced Diploma

4.5(3)

By Studyhub UK

24 Hour Flash Deal **25-in-1 Credit Control, Debt & Credit Management Advanced Diploma Mega Bundle** Credit Control, Debt & Credit Management Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Credit Control, Debt & Credit Management Advanced Diploma package online with Studyhub through our online learning platform. The Credit Control, Debt & Credit Management Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Credit Control, Debt & Credit Management Advanced Diploma course provides complete 360-degree training on Credit Control, Debt & Credit Management Advanced Diploma. You'll get not one, not two, not three, but twenty-five Credit Control, Debt & Credit Management Advanced Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Credit Control, Debt & Credit Management Advanced Diploma courses are yours for as long as you want them once you enrol in this course This Credit Control, Debt & Credit Management Advanced Diploma Bundle consists the following career oriented courses: Course 01: Credit Control and Compliance Training Course 02: Debt Management, Assessment, Financing & Counselling Course 03: Financial Risk Management: Strategies for Success Course 04: Accounts Receivable Management: Optimising Financial Processes Course 05: Efficient Accounts Payable Processing: Streamlining Financial Transactions Course 06: Navigating Corporate Tax Return Procedures in the UK Course 07: Financial Planning Course 08: Managing Budget: Financial Statements and Money Management Course 09: Understanding Financial Statements and Analysis Course 10: Financial Management Professional Training Certification Course 11: Corporate Finance: Working Capital Management Course 12: Financial Trading Certification and Risk Management Diploma Course 13: Finance Law Fundamentals: Legal Aspects of Financial Transactions Course 14: International Banking: Global Operations and Cross-Border Transactions Course 15: Fundamentals of Corporate Finance Course 16: Personal Financial Management & Wellness Course 17: Tax Strategy and Financial Planning for Beginners Course 18: Accounting Fundamentals Diploma Course 19: Finance: Financial Risk Management Course 20: Financial Analysis Methods Course 21: Financial Controller Training Course 22: Sole Trader Financial Statements: A Practical Guide Course 23: Understanding UK Insurance (General, Commercial, Liability, Life) Course 24: Demystifying Depreciation Accounting: Financial Insights Course 25: Financial Statements Fraud Detection Training The Credit Control, Debt & Credit Management Advanced Diploma course has been prepared by focusing largely on Credit Control, Debt & Credit Management Advanced Diploma career readiness. It has been designed by our Credit Control, Debt & Credit Management Advanced Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Credit Control, Debt & Credit Management Advanced Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Credit Control, Debt & Credit Management Advanced Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Credit Control, Debt & Credit Management Advanced Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Credit Control, Debt & Credit Management Advanced Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Credit Control, Debt & Credit Management Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Credit Control, Debt & Credit Management Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Credit Control, Debt & Credit Management Advanced Diploma lessons One to one assistance from Credit Control, Debt & Credit Management Advanced Diploma professionals if you need it Innovative exams to test your knowledge after the Credit Control, Debt & Credit Management Advanced Diploma course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Credit Control, Debt & Credit Management Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Credit Control, Debt & Credit Management Advanced Diploma certificate and transcript on the next working day Easily learn the Credit Control, Debt & Credit Management Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Credit Control, Debt & Credit Management Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Credit Control, Debt & Credit Management Advanced Diploma Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Credit Control, Debt & Credit Management Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Credit Control, Debt & Credit Management Advanced Diploma Career path You will be able to kickstart your Credit Control, Debt & Credit Management Advanced Diploma career because this course includes various courses as a bonus. This Credit Control, Debt & Credit Management Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Credit Control, Debt & Credit Management Advanced Diploma career opportunities Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Credit Control, Debt & Credit Management Advanced Diploma
Delivered Online On Demand6 days
£279

Credit Management and Control

5.0(10)

By GBA Corporate

Overview This course is designed to give me comprehensive knowledge of the credit control process. This comprehensive and practical course concentrates on the credit control process and effective credit management assessing the risk and the process of credit management. It will enable delegates to get complete pictures and improve their skills at recognizing the warning signs through the use of exercises, discussions, and case studies. 

Credit Management and Control
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Improve Your Credit Score

4.3(43)

By John Academy

Unlock financial freedom and take control of your future with our 'Improve Your Credit Score' course. Gain insights into credit scores, learn the basics of credit reports, identify and dispute errors, and implement strategies for sustainable credit improvement. Master responsible credit card management and access additional tools for success. Empower yourself with the knowledge to build a positive credit profile and make informed financial decisions. Enroll now for a brighter financial future!

Improve Your Credit Score
Delivered Online On Demand
£23.99

Improving Your Credit Score

4.8(9)

By Skill Up

Improve your credit score and get approved for loans and credit cards at lower interest rates with our comprehensive course. Learn everything you need to know about credit scores, including how they work, what factors influence them, and how to improve them.

Improving Your Credit Score
Delivered Online On Demand1 hour 46 minutes
£25

Credit Control Tools And Technologies

4.8(9)

By Skill Up

Venture into the dynamic world of credit control, focusing on contemporary tools and technologies to ensure financial stability in any enterprise.

Credit Control Tools And Technologies
Delivered Online On Demand1 hour 59 minutes
£25

Essentials of Credit Control

5.0(10)

By GBA Corporate

Overview This course can offer you a transparent understanding of the credit management method and increase your confidence when handling credit management matters. This course will equip delegates with a range of enhanced communication skills to enable them to effectively collect debt by phone. These skills can be used to make sure that they are not only more effective at collecting money from customers but also maintain positive working relationships.

Essentials of Credit Control
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Credit Control

By Compete High

🌟 Unlock the Secrets to Financial Success with Credit Control Course! 🌟 Are you ready to take control of your financial destiny? Look no further than our comprehensive Credit Control course! In today's fast-paced world, managing credit effectively is not just a skill, it's a necessity. Whether you're an individual looking to secure your financial future or a professional aiming to excel in the dynamic realm of finance, this course is your ticket to success!   🚀 Why Credit Control Matters? Credit control is the cornerstone of financial stability and success. It's the art of managing credit wisely, ensuring that debts are paid on time, and minimizing the risk of bad debt. From individuals to businesses, mastering credit control is crucial for maintaining healthy cash flow, building a solid credit history, and achieving long-term financial goals. In our Credit Control course, you'll delve into essential strategies for effective credit management, including: Understanding the fundamentals of credit and debt Implementing credit policies and procedures Evaluating credit risk and making informed decisions Negotiating with creditors and debtors Utilizing credit management tools and software Developing strategies for debt recovery With practical insights and real-world examples, you'll gain the knowledge and skills needed to navigate the complexities of credit management with confidence and proficiency.   💼 Who is this for? Our Credit Control course is designed for individuals and professionals alike who are eager to enhance their financial acumen and take charge of their financial future. Whether you're a recent graduate entering the workforce, an entrepreneur managing your business finances, or a seasoned finance professional seeking to sharpen your skills, this course is for you! Individuals seeking to improve their personal finances and credit management skills Small business owners and entrepreneurs looking to optimize cash flow and minimize bad debt Finance professionals aiming to expand their expertise in credit control and risk management Anyone interested in pursuing a career in finance or related fields No matter your background or experience level, our course offers valuable insights and practical strategies that will empower you to succeed in today's competitive financial landscape.   🏆 Career Path Embark on a rewarding career journey with the skills acquired through our Credit Control course. Whether you're pursuing opportunities in finance, accounting, or business management, mastering credit control opens doors to a wide range of exciting career paths, including: Credit Analyst Collections Specialist Financial Controller Risk Manager Loan Officer Accountant Business Consultant Financial Advisor   By investing in your education and honing your credit management skills, you'll position yourself as a valuable asset in any industry, poised for success and advancement. Don't let financial uncertainty hold you back. Enroll in our Credit Control course today and take the first step toward a brighter, more prosperous future! Unlock the secrets to financial success and pave the way for a lifetime of financial freedom and stability. 🌟   FAQ (Frequently Asked Questions) - Credit Control Course Q1: What is Credit Control? A: Credit control refers to the practices and procedures implemented by businesses to manage and monitor the credit extended to their customers. It involves assessing the creditworthiness of customers, setting credit limits, monitoring payments, and taking necessary actions to minimize credit risk and ensure timely payments. Q2: Why is Credit Control important for businesses? A: Effective credit control is crucial for maintaining healthy cash flow and minimizing the risk of bad debts. By implementing sound credit control practices, businesses can ensure that they have sufficient funds to meet their own financial obligations and invest in growth opportunities. It also helps in maintaining strong relationships with customers while protecting the business from potential losses due to non-payment or late payment. Q3: What are the key components of Credit Control? A: The key components of credit control include: Credit assessment: Evaluating the creditworthiness of customers before extending credit to them. Setting credit limits: Establishing the maximum amount of credit that can be extended to each customer based on their risk profile. Credit monitoring: Regularly monitoring the payment behavior of customers to identify any potential issues or risks. Debt collection: Taking appropriate actions to collect overdue payments from customers, including sending reminders, issuing invoices, and, if necessary, pursuing legal action. Reporting and analysis: Analyzing credit-related data and generating reports to assess the effectiveness of credit control strategies and identify areas for improvement. Q4: What are the common challenges in Credit Control? A: Some common challenges in credit control include: Balancing risk and reward: Striking the right balance between extending credit to attract customers and minimizing the risk of non-payment. Managing late payments: Dealing with customers who consistently pay late or fail to pay altogether. Keeping up with regulatory requirements: Staying compliant with relevant laws and regulations governing credit practices. Maintaining customer relationships: Ensuring that credit control measures do not strain relationships with customers while still enforcing payment terms. Adapting to changing circumstances: Adjusting credit control strategies in response to shifts in the economy, industry trends, or changes in customer behavior. Q5: How can I improve my Credit Control skills? A: Improving credit control skills requires a combination of knowledge, experience, and practical application. Consider enrolling in courses or training programs focused on credit management, staying updated on industry best practices and regulations, and seeking mentorship or guidance from experienced credit professionals. Additionally, actively engaging in credit control activities within your organization and learning from both successes and challenges can help enhance your skills over time. Course Curriculum Module 1 Understanding Credit Control Understanding Credit Control 00:00 Module 2 Credit Management Policies and Procedures Credit Management Policies and Procedures 00:00 Module 3 Effective Communication in Credit Control Effective Communication in Credit Control 00:00 Module 4 Financial Management Financial Management 00:00 Module 5 Technology in Credit Control Technology in Credit Control 00:00 Module 6 Managing Disputed Payments and Debt Recovery Managing Disputed Payments and Debt Recovery 00:00

Credit Control
Delivered Online On Demand6 hours
£25

Credit Control Mastery: Strategies for Financial Stability

4.3(43)

By John Academy

Master the art of Credit Control with our comprehensive course! Explore strategies for Financial Stability, Credit Management, Risk Assessment, and cutting-edge Technologies. Enhance your skills in Debt Management, Customer Communication, Compliance, and Financial Analysis. Join us to gain expertise and contribute to your organization's success in today's dynamic financial landscape.

Credit Control Mastery: Strategies for Financial Stability
Delivered Online On Demand
£24.99

Credit Control

By Course Cloud

Credit control is essential for any business, regardless of size or industry. By effectively managing your credit accounts, you can protect your cash flow, reduce bad debts, and improve your bottom line. This course will teach how to develop and implement effective credit control policies and procedures, use credit control tools and technologies to your advantage, and identify and manage credit risks. You will also learn how to collect outstanding debts effectively and professionally. So, don't let financial uncertainties hold you back. Join us today and take charge of your financial future!

Credit Control
Delivered Online On Demand
£25

Credit Control Analyst

By Online Training Academy

In today's financial landscape, the role of a Credit Control Analyst is indispensable. This course equips individuals with the necessary skills to excel in this critical field. Through modules like Credit Control Fundamentals, Risk Evaluation, and Effective Debt Management, participants gain expertise in managing credit and evaluating risks, vital for maintaining financial stability. With an increasing demand for credit management professionals in the UK, mastering these skills opens up abundant job opportunities. The average salary for Credit Control Analysts in the UK stands at £30,000 per annum, reflecting the industry's recognition of their importance. Additionally, with a 10% growth in credit management roles anticipated in the coming years, undertaking this course ensures a competitive edge in the job market. Moreover, by focusing on compliance, customer communication, and leveraging financial tools, individuals enhance their value in this evolving sector. As businesses increasingly rely on credit control for financial health, mastering the nuances of this discipline through this course becomes paramount for career advancement and professional success. Key Features: CPD Certified Credit Control Analyst Course Free Certificate from Reed CIQ Approved Credit Control Analyst Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Credit Control Fundamentals Module 02: Managing Credit Module 03: Risk Evaluation and Credit Scoring Techniques Module 04: Effective Debt Management Module 05: Enhancing Customer Communication Module 06: Compliance in Credit Control Module 07: Analysis and Reporting in Finance Module 08: Utilizing Tools and Technologies in Credit Control Learning Outcomes: Understand principles of credit control for financial stability and efficiency. Apply credit management strategies to mitigate financial risks effectively. Analyze creditworthiness using risk assessment and scoring techniques proficiently. Implement debt management procedures to optimize financial recovery processes. Enhance customer relations through effective communication in credit control practices. Ensure adherence to credit control regulations and compliance standards consistently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Credit Control Analyst 2:02:25 1: Module 1 Credit Control Fundamentals Preview 16:21 2: Module 2 Managing Credit 14:14 3: Module 3 Risk Evaluation and Credit Scoring Techniques 15:13 4: Module 4 Effective Debt Management 13:18 5: Module 5 Enhancing Customer Communication 13:15 6: Module 6 Compliance in Credit Control 14:26 7: Module 7 Analysis and Reporting in Finance 17:36 8: Module 8 Utilizing Tools and Technologies in Credit Control 16:02 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? This Credit Control Analyst course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Credit Control Analyst. Moreover, this course is ideal for: Finance professionals seeking credit control expertise. Business administrators aiming to enhance financial management skills. Graduates pursuing careers in credit risk analysis and management. Individuals aspiring to work in debt recovery and financial consulting. Entrepreneurs looking to improve credit control within their businesses. Requirements There are no requirements needed to enrol into this Credit Control Analyst course. We welcome individuals from all backgrounds and levels of experience to enrol into this Credit Control Analyst course. Career path After finishing this Credit Control Analyst course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Credit Control Analyst are: Credit Controller - £22K to 35K/year. Credit Analyst - £25K to 40K/year. Risk Analyst - £28K to 45K/year. Financial Analyst - £30K to 50K/year. Compliance Officer - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Credit Control Analyst
Delivered Online On Demand2 minutes
£12
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Educators matching "Credit"

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Cambridge Open College

cambridge open college

1.3(4)

Rotherham

Cambridge Open College has been providing distance learning, home study, open learning and correspondence courses since 2006. The College’s founders have more than 25 years combined expertise in education generally, and distance learning (also known as home study) in particular. Few distance-learning establishments have more experience at a “hands on” level; we’ve all been tutors and assessors in the sector for many years. Heavy investment in state-of-the-art technology has typified the College’s development, particularly in its more recent history. Our systems are second to none, and make your learning experience as enjoyable and hassle-free as possible. The College provides more than 120 courses across 5 faculties, successful completion of which result in nationally recognised qualifications listed on the Qualification Credit Framework (QCF), or certification for specialist bespoke (unregulated) qualifications. Most are endorsed or accredited by some of the UK’s most prolific Awarding Organisations. The college’s students come from all walks of life, and undertake the courses for a wide range of reasons, including career enhancement, continuous professional development (CPD), and studying purely for fun to expand their existing knowledge of a hobby or stimulating subject. We exist because of our students. You are the most important resource we have. If you want to study a course we don’t currently have, let us know. We are always looking for more to satisfy our growing alumni. If you notice anything on the website, in your course materials or in any of your interaction with us that is not satisfactory in any way, then please tell us. We want your learning journey to be as fulfilling and enjoyable as possible.

St Wilfrid's Catholic Primary School

st wilfrid's catholic primary school

Sheffield

We process personal data to provide public services. Personal data is information about living identifiable individuals. It can be a name, address, contact details, photograph, sound recording; it can be details of someone’s behaviour, lifestyle, physical or mental health needs; it can be a unique number, such as a vehicle registration plate, National Insurance number, etc. We decide what personal data we need and how to use it, so we are a Data Controller and registered as such on the Information Commissioner’s Register of Data Controllers. When we collect personal data, we are required to make sure you are clear what data we need and why, what we intend to do with it, what your individual rights are, and who you can contact for enquiries or concerns about the use of your personal data. This is called a privacy notice and we can do this verbally or in writing. This page is our general privacy notice and we have included specific privacy notices below for the services that process large amounts of personal data, for example council tax, planning, parking, elections, licensing, housing, etc. Why we collect and use personal data We collect and use personal information to: provide, plan and manage our services carry out our regulatory, licensing and enforcement roles carry out any other tasks which we have to do by law make and take payments and grants and spot fraud listen to your ideas about our services tell you about our services evaluate and improve services We might collect your personal data directly from yourself, from someone acting on your behalf, or from another third party. We might collect this data in person, over the telephone, in writing, or captured as an image, audio or film recording. We can only use your personal data if we have a lawful basis for doing so. The lawful basis will be recorded on the Council’s Record of Processing Activity and, where appropriate, on relevant service area privacy notices. If we rely on consent to process your data, you have the right to withdraw that consent at any time. To withdraw consent, either contact the Service that you provided the consent to or contact the information management team. Sharing your information We share personal data internally within the council and also with external third parties so we can carry out our work. Internal sharing might include checking your eligibility for a service (eg free school meals) or keeping accurate records, whereas external sharing might be to ensure you receive the right service (eg social care support). Who we share information with depends on the service we are providing and your circumstances, but may include: healthcare, social and welfare organisations and professionals providers of goods and services financial organisations, including debt collection, tracing and credit referencing agencies elected members local and central government ombudsman and regulatory authorities professional advisors and consultants police forces, other law enforcement and prosecuting authorities voluntary and charitable organisations Disclosure and Barring Service Courts and Tribunals utilities providers When personal data is shared, only the minimum amount is shared and relevant contracts and / or agreements will be in place. Fraud prevention and detection We are required by law to protect the use of public funds and for this reason we share information with internal services and other bodies responsible for auditing or administering of public funds to detect and prevent fraud. This sharing includes, but is not exclusive to the Council’s external auditor, Department for Work and Pensions, other local authorities, HM Revenue and Customs, the Police, credit reference agencies. We also share personal data with the Cabinet Office for the National Fraud Initiative. This is a national data matching exercise, which takes electronic data from the private and public sectors to identify potential fraudulent claims and payments. The Cabinet Office stipulates the data that they need and subsequently provides us with details of the cases where the matching indicates an inconsistency or potential for fraud, so that we can investigate further. This data matching is carried out under the Local Audit and Accountability Act (part 6, Schedule 9) and does not rely on your consent. How long we keep information for This varies depending on the type of information, as well as the legal requirements and reason we are keeping the information. In some instances the law sets the length of time information has to be kept. We also have retention and disposal schedules which give details about how long we need to keep different types of information. Your data rights You have the following rights in regard to your personal information, to: access copies of any records we hold about you have any information we hold about you corrected have any information we hold about you deleted or destroyed restrict how information we hold about you can be used or shared object to information about you being held have any information we hold about you transferred to a third party challenge decisions relating to you made using automated decision making and profiling (currently we have no services that use automated decision making or profiling for decision making) Please note there may be times that we cannot fulfil these rights fully because of legal reasons, for example we cannot delete your data if we still need it. If you want to exercise any of the above rights, please make a subject access request. Make a subject access request Who to contact about the way your personal data is handled If you have any queries, concerns or complaints about the way we process your personal data, including the way we handle information requests, you can contact our Customer Services or the Data Protection Officer. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you have the right to contact the Information Commissioner’s Office.