3815 Counselling courses

This Diploma in Pain Management course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Pain Management Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Pain Management course Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Why should you choose the Pain Management course with Academy for Health & Fitness? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this Pain Management course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Pain Management program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) *** Course Curriculum *** Diploma in Pain Management at QLS Level 5 Module 01: Introducing Pain Management Key Components of a Logical Approach to Managing Pain Common Myths about Pain Module 02: Pain Theories Cartesian Dualistic Theory of Pain Specificity Theory of Pain Intensity Theory of Pain Patterning Theory The Gate Control Theory of Pain Module 03: Types of Pain Overview of Types of Pain Acute Pain Chronic Pain Nociceptive Pain Visceral Pain Somatic Pain Neuropathic Pain Module 04: Physiology and Psychology of Acute Pain Applied Physiology of Pain Psychological Aspects of Acute Pain Progression of Acute to Chronic Pain Assessment and Measurement of Pain Module 05: Pain as a Long-term Condition What Is Long-Term Pain? Difference Between Short-Term and Long-Term Pain Types of Long-Term Pains Module 06: Back and Neck Pain Fundamental of Back and Neck Pain Classification of Back and Neck Pain Causes of Back and Neck Pain Evaluation of Low Back Pain Treatment of Low Back Pain Module 07: Headache Introduction to Headache Classification of Headaches Primary Headache Diagnosis of Primary Headache in Clinical Practice Secondary Headache Module 08: Neuropathic Pain and Its Management Clinical Features of Neuropathic Pain Aetiology Module 09: Cancer Pain Introduction of Cancer Pain How Is Cancer Pain Assessed? Treatment of Cancer Pain End-of-Life Considerations Module 10: Assessment of Pain Introduction of Pain Assessment History and Physical Assessment Functional and Psychosocial Assessment When to Assess Pain? Patient Factors to Consider When Assessing Pain Types of Pain Scales Pain Assessment Tools Pain Assessment Tools Used at RCH Physiological Indicators Key Considerations Module 11: Relaxation for Pain Management Stress and the Benefits of Relaxation Practising Relaxation Relaxation Techniques Deep Muscle Relaxation Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing this course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the Pain Management course, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed HardCopy Certificate inside the UK 39 GBP for Printed HardCopy Certificate outside the UK (international delivery) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Pain Management Course Right for You? This course is ideal for you if you are looking to find ways to manage your pain. Also, you'll be able to kickstart your career and achieve more in relevant fields by adding new skills to your resume. Our Pain Management course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this Pain Management course. Career path This course will help you acquire all the necessary knowledge to succeed in the related sectors: Neurologists Front Desk Medical Receptionist Manual therapists General practitioners Nurse Physician Physiotherapists Chiropractors Certificates Certificate Accredited by CPD Digital certificate - £10 Diploma in Pain Management at QLS Level 5 Hard copy certificate - £119 After successfully completing this Diploma in Pain Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery Certificate Accredited by CPD 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Give your loved ones the finest care you can and improve your health & care abilities so you can care for everyone around you. This End-of-Life Care and Planning training will enable you to handle all health & care responsibilities with confidence. This course will teach you the fundamentals of the health & care worker and develop your health & care skills, such as adopting a person-centred approach, support for family and those who matter to the person, and decision making, as well as key components of NISAT core holistic assessment, communication between the home and the general practitioner (GP), bereavement care, and more. The course aims to develop yourself as a person, ensuring you have the proper health & care skills to be an knowledgeable health & care worker to those you care for. On top of learning useful health & care tactics, you will also learn how to care for yourself. So, don't delay any longer and seize this once-in-a-lifetime opportunity! Make your health and care learning experience as simple as possible. Learning Objectives List the essential factors needed to maintain health and safety in end-of-life care. The variables to examine when identifying those who are at high risk. How to conduct CPR. Explain how to communicate successfully in a nutshell. Learn to develop patience and understanding and ensure your patient gets proper diagnoses. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Course Curriculum Module 1: Introduction to Palliative & End-of-life Care: this module will introduce you to policy context, understanding palliative and end of life care within the context of nursing and residential care homes, adopting a person-centred approach, support for family and those that matter to the person, availability of services Module 2: Identification of the Stage of Illness: This module will teach you the best practices, decision making and more. Module 3: Palliative Care Holistic Assessment: This module will focus on the key components of the NISAT core holistic assessment, key milestones when holistic assessment should be undertaken, preparing for the holistic assessment in the home, and following the holistic assessment. Module 4: Advance Care Planning: This module will teach you about communication with the home communication between the home and the general practitioner (gp), referral to the multidisciplinary team, referral to specialist palliative care services, and communication across care boundaries. Module 5: Care at the End of Life: This module consists of diagnosing dying - signs and symptoms of someone approaching death. Module 6: Care about Death: This module deals with bereavement care, pre-bereavement care, post-bereavement care. Module 7: Further Support, Training and Development: This module deals with support for staff, education and training, organisations and websites. Module 8: Legal Issues: This module deals with the challenges at the end of life, a focus on individualised care, and talking about death, mental capacity act, emergency situations and more. Module 9: Glossary of Terms: This module talks about advance care planning, advance decisions to refuse treatment (adrt), advance statements and relevant terms for health & care. Module 10: Appendices: This module deals with end of life care operational system, and elcos (end of life care operational system): triggers for action Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the End of Life Care and Planning course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals with interest in health & care, regardless of their skill level A beginner health & care worker looking to learn the fundamental principles and techniques of health & care An experienced health & care worker looking to improve their skills and learn new techniques Those who are interested in developing their health & care skills Anyone with a passion for health & care in real-world, day-to-day tasks Requirements You will not need any prior background or expertise to enrol in this course. Career path Healthcare Assistant Support Worker Health & Care Professionals Senior Care Worker Emergency Care Assistant Psychological Wellbeing Practitioner Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Child Psychology Level 4 Online With our fantastic Child Psychology Level 4 course, you will excel in your chosen field and build a successful career. This Child Psychology course provides students with key information and abilities in the field of child psychology. Our Child Psychology course covers attachment theory, childhood development, the effects of autism on a baby's life, a child's social and psychological development, and other topics. This fantastic Child Psychology Level 4 course is for you, whether you are a seasoned campaigner or a novice looking to learn more. Our education is not just for aspiring child therapists. This Child Psychology Level 4 training will help instructors, medical staff, babysitters, and parents - anybody who contributes to the development of even a single child. Our Child Psychology Level 4 course is a wonderful way to start a successful career that will last a lifetime. What Will I Learn From This Child Psychology Diploma At the end of the Child Psychology Level 4 course, the learner will be able to: Describe Child psychology and the scope of child development. Explain Development and Growth. Distinguish Different stages of Development (Social, Moral, personal). Describe the kinds of Attachment, Theories and Evolution. Explain the effects of privatization and deprivatization on Child's Development. Describe the 4 P's of psychology and foster care. Articulate different stages of emotional and social development. Describe the role of nature in development. Describe the types of children. Describe Trauma and fear and their effect on development. Describe the stages of language and moral development. Explain Freud's Theory of Psychosexual Development. [ Note: Free PDF certificate as soon as completing the Child Psychology Level 4 course] Child Psychology Level 4 Industry Experts Designed this Child Psychology Level 4 course into 09 detailed modules. Assessment Method of Child Psychology Level 4 After completing each module of the Child Psychology Level 4 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Child Psychology Level 4 After completing the MCQ/Assignment assessment for this Child Psychology Level 4 course, you will be entitled to a Certificate of Completion from Training Tale, which is completely free to download. Who is this course for? Child Psychology Level 4 This informative Child Psychology Level 4 course is extremely important for those looking to gain the necessary skills to begin a career in childcare. Requirements Child Psychology Level 4 There are no specific requirements for this Child Psychology Level 4. Career path Child Psychology Level 4 Certificates Certificate of completion Digital certificate - Included

With our fantastic Level 4 Diploma in Child Psychology course, you will excel in your chosen field and build a successful career. This course provides students with key information and abilities in the field of child psychology. Our Level 4 Child Psychology course covers attachment theory, childhood development, the effects of autism on a baby's life, a child's social and psychological development, and other topics. This fantastic Level 4 Diploma in Child Psychology course is for you, whether you are a seasoned campaigner or a novice looking to learn more. Our education is not just for aspiring child therapists. This training will help instructors, medical staff, babysitters, and parents - anybody who contributes to the development of even a single child. Our Child Psychology course is a wonderful way to start a successful career that will last a lifetime. Why Choose Level 4 Diploma in Child Psychology Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call, or email. ***Other courses are included with Child: Child Psychology Course Course 01: Child: Child Psychology Course 02: Autism Diploma Course 03: Paediatric First Aid ***Others Benefits of this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Child: Child Psychology course] Curriculum of- *** Level 4 Diploma in Child Psychology *** Module 1: An Introduction to Child Psychology Module 2: Attachment and the Childhood (I) Module 3: Attachment and the Childhood (II) Module 4: Consequences of Separation and Loss on Children's Development Module 5: Aspects that Impact Development Module 6: Social and Emotional Development Module 7: Personality Development of Children: The Process Module 8: Stages of Language Development Module 9: The Process of Moral Development ------------------ Assessment Method After completing each module of the Level 4 Diploma in Child Psychology Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 4 Diploma in Child Psychology course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 4 Diploma in Child Psychology course is perfect for - Student, Fresh Graduates, Job Seekers, Parents, Child Therapists, Medical personnel. Requirements There are no specific requirements for this Child: Child Psychology course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Join us in building bridges of understanding and inclusion through our CP Awareness and Advocacy course. Learn about the causes, symptoms, diagnosis, treatment, and rehabilitation of Cerebral Palsy, and how to work collaboratively as a team to provide better care planning for children with CP and their families. Learning outcomes: Understand the different types of Cerebral Palsy and their symptoms Identify the causes of Cerebral Palsy Analyse the epidemiology of Cerebral Palsy Understand the principles of treatment and rehabilitation for CP Develop care planning strategies for children with Cerebral Palsy and their families Learn how to work collaboratively as a team with the child, family, and therapists Cerebral Palsy is a neurological condition that affects movement and coordination. This course aims to raise awareness and promote advocacy for individuals with Cerebral Palsy. You will learn about the different types of CP and their symptoms, as well as the causes and epidemiology of the condition. You will also gain an understanding of the diagnosis process and the principles of treatment and rehabilitation for CP, including occupational and physical therapy. Through this course, you will develop skills in care planning and learn how to work collaboratively as a team with the child, family, and therapists. This course is suitable for anyone who wants to learn more about Cerebral Palsy and improve their understanding of the condition. Join us and become a better advocate for individuals with Cerebral Palsy. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Parents and family members of children with Cerebral Palsy Students pursuing a career in healthcare or therapy fields Advocates and volunteers for disability rights organizations Career path Pediatric Neurologist: £41,000 - £102,000 Occupational Therapist: £24,000 - £40,000 Physical Therapist: £22,000 - £38,000 Speech and Language Therapist: £25,000 - £45,000 Special Education Teacher: £25,000 - £42,000 Disability Rights Advocate: £21,000 - £37,000

In a world dominated by technology, human interaction remains paramount. The 'Develop Amazing Social Skills & Connect With People' course unveils the blueprint for nurturing impactful relationships. Delving deep, the curriculum embarks on an expedition from the art of initiating powerful interactions to the mastery of concluding them gracefully. With insights into body language and essential skills tailored for social triumphs, this course positions you at the forefront of dynamic interpersonal connections. Learning Outcomes Initiate and navigate compelling conversations with ease and finesse. Build and sustain deep connections through effective rapport-building techniques. Overcome and diminish prevailing social apprehensions. Harness the power of non-verbal cues to enhance interpersonal interactions. Acquire a comprehensive toolkit to ensure success in diverse social settings. Why buy this Develop Amazing Social Skills & Connect With People course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Develop Amazing Social Skills & Connect With People there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Develop Amazing Social Skills & Connect With People course for? Individuals seeking to bolster their interpersonal interactions in both personal and professional spheres. Aspiring influencers or public figures aiming for effective audience engagement. Team leaders or managers aiming to foster stronger team dynamics. Individuals transitioning to new social environments, such as university or new job roles. Anyone aiming to enhance their overall social confidence and overcome barriers to connection. Prerequisites This Develop Amazing Social Skills & Connect With People does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Develop Amazing Social Skills & Connect With People was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Public Relations Officer: £25,000 - £40,000 Corporate Trainer: £30,000 - £45,000 Life Coach: £30,000 - £60,000 Sales Executive: £18,000 - £35,000 Event Coordinator: £20,000 - £35,000 Human Resources Specialist: £25,000 - £50,000 Course Curriculum Introduction Welcome 00:02:00 Start & Have Powerful First Interactions 3 Best Ways To Always Start A Conversation 00:06:00 What To Say In Social Interactions 00:11:00 Never Run Out Of Things To Say Again! 00:06:00 Winning Mindset For Social Success 00:05:00 Join Group Conversations 00:04:00 Develop Rapport & Connection Fast Connect With People Fast 00:04:00 Make People Like You 00:06:00 Attractive Social Energy 00:08:00 Destroy Your Social Fears Fear Of Approaching People 00:10:00 Fear Of Rejection 00:07:00 Fear Of What People Think Of You 00:07:00 Unleash Your Social Confidence Become Confident in Social Interactions 00:05:00 Become Socially Relaxed & Anxiety Free 00:04:00 Stop Being Shy Socially 00:04:00 Love Yourself 00:02:00 Stop Approval Seeking Behavior 00:04:00 Master The End Of The Interaction Leave A Conversation Politely 00:03:00 Last Impression 00:03:00 Body Language For Social Success Eye Contact 00:07:00 Smiling 00:05:00 Positive & Confident Body Language 00:05:00 Voice 00:03:00 Skills For Social Success Visualization Exercise 00:03:00 Talkative Mood 00:03:00 Your environment 00:05:00

In today's dynamic professional landscape, the power of articulate dialogue cannot be understated. The 'Essential Communication Skills for Professionals' course seeks to enhance your verbal finesse, enabling you to convey your thoughts with clarity, brevity, and impact. Dive deep into the realms of concise messaging, clear articulation, active listening, nurturing positive associations, and honing collaborative solutions. Embrace this journey, and let the art of communication reshape your professional world. Learning Outcomes Master the technique of delivering succinct and meaningful messages. Enhance your ability to articulate thoughts with absolute clarity. Develop keen listening abilities to truly understand others. Cultivate techniques to foster positive interpersonal relationships. Efficiently employ collaborative methods to resolve challenges. Why buy this Essential Communication Skills for Professionals course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Essential Communication Skills for Professionals there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Essential Communication Skills for Professionals course for? Professionals keen on refining their verbal interactions. Team leaders aiming to enhance group dynamics. Individuals looking to bolster their interpersonal relationships at work. Problem solvers eager to improve collaboration techniques. Anyone aiming to augment their communication repertoire. Prerequisites This Essential Communication Skills for Professionals does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Essential Communication Skills for Professionals was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Corporate Trainer: £25,000 - £50,000 Public Relations Manager: £35,000 - £60,000 Sales Executive: £20,000 - £45,000 Project Manager: £30,000 - £65,000 Human Resources Specialist: £24,000 - £48,000 Customer Service Manager: £22,000 - £50,000 Course Curriculum Section 01: Introduction Introduction 00:01:00 Section 02: Lessons Concise Communication 00:06:00 Clear Communication 00:07:00 Listening Skills 00:06:00 Building Positive Relationships 00:07:00 Collaborative Problem Solving 00:06:00 Section 03: Next Steps and Takeaways Next Steps and Takeaways 00:04:00 Assignment Assignment - Essential Communication Skills for Professionals 00:00:00

Embrace the art of effortless communication with our comprehensive Master Yourself in Talking with Strangers course. This transformative journey will equip you with the knowledge and skills to confidently navigate social interactions, build meaningful connections, and overcome the fear of striking up conversations with strangers. Ditch the awkward silences and self-doubt, and unlock the confidence to initiate and engage in engaging conversations with anyone, anywhere. Discover the psychology behind effective communication, understanding how to read social cues, adapt your approach to different personalities, and maintain engaging conversations. Learning Outcomes Eradicate the fear of approaching and conversing with strangers Master the art of initiating and maintaining engaging conversations Develop effective communication skills to build meaningful connections Understand the psychology behind effective communication and social cues Adapt your conversational approach to suit different personalities and situations Why choose this Master Yourself in Talking with Strangers course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Master Yourself in Talking with Strangers course for? Individuals seeking to overcome shyness and social anxiety to confidently connect with others Professionals aiming to expand their network and build meaningful relationships Anyone interested in improving their communication skills and conversational fluency Individuals who want to feel more comfortable and confident in social settings Those seeking to enhance their personal and professional life through effective communication Career path Human Resources Specialist (£30,000 - £50,000) Sales Representative (£30,000 - £50,000) Account Executive (£40,000 - £60,000) Public Relations Specialist (£35,000 - £55,000) Customer Service Representative (£25,000 - £45,000) Entrepreneur (£50,000 - £100,000) Prerequisites This Master Yourself in Talking with Strangers does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Master Yourself in Talking with Strangers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Course Overview Welcome 00:01:00 Disclaimer 00:02:00 Section 02: The Formula How to Deal with Rejection 00:03:00 Who are the Right People for You (The LA Rule, Step 1) 00:01:00 Where to Meet the Right People 00:04:00 What to Talk About (The LA Rule, Step 2) 00:02:00 What to Talk About with COMPLETE STRANGERS 00:06:00 Have a Joke to Spare 00:05:00 Unspoken Words 00:07:00 How to Maintain the Relationship 00:01:00 Section 03: Summary The Most Important Things from the Course 00:01:00 Section 04: End Thank You 00:01:00 Assignment Assignment - Master Yourself in Talking with Strangers 00:00:00

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Self Isolation and Self Distancing during COVID 19 Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Self Isolation and Self Distancing during COVID 19 Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Self Isolation and Self Distancing during COVID 19 Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Self Isolation and Self Distancing during COVID 19 Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Self Isolation and Self Distancing during COVID 19? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Self Isolation and Self Distancing during COVID 19 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Self Isolation and Self Distancing during COVID 19 course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Self Isolation and Self Distancing during COVID 19 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Self Isolation and Self Distancing during COVID 19 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Self Isolation and Self Distancing during COVID 19 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: COVID-19 - The Pandemic COVID-19 - The Pandemic 00:20:00 Module 02: Social Distancing Social Distancing 00:21:00 Module 03: Self Isolation Self Isolation 00:23:00 Module 04: Quarantine and Its Mental Impacts Quarantine and Its Mental Impacts 00:25:00 Module 05: Anxiety and the Feeling of Loneliness Anxiety and the Feeling of Loneliness 00:25:00 Module 06: Young Generation's Mental Health during COVID-19 Young Generation's Mental Health during COVID-19 00:25:00 Module 07: Challenges of Older Generations during COVID-19 Challenges of Older Generations during COVID-19 00:24:00 Module 08: Connectivity during Self-Isolation Connectivity during Self-Isolation 00:28:00 Module 09: Community Response and Reliance on Others Community Response and Reliance on Others 00:25:00 Module 10: Productivity during Self-Isolation Productivity during Self-Isolation 00:22:00 Module 11: Applications of Technology Applications of Technology 00:19:00 Assignment Assignment - Self Isolation and Self Distancing during COVID 19 00:00:00