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183 Counselling courses in Maidstone
Business development for professional services (In-House)
By The In House Training Company
The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans
Winning complex B2B sales (In-House)
By The In House Training Company
This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?
CONSULTATIVE SELLING Training Programme Framework
By Dickson Training Ltd
Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
Online Options
Show all 3742Speakeasy is a free course for parents and other caregivers of autistic children and young people, aged up to 18 years old, living within Conwy and Denbighshire. A programme of six sessions. Mondays 6pm to 8pm. We will be delivering the course online. Discussing growing up, relationships, and sex with your autistic child can be a challenging yet essential aspect of parenting. Our Speakeasy course is designed to guide you through these conversations; join us for a course designed to address the specific needs of parents with autistic children and young people, supporting you to talk with your child about growing up, relationships and sex. The course will cover: What is relationships and sex education and what it means for you Growing up and puberty Online behaviour Protecting children from harm Safer sex Relationships and sexuality education (RSE) in school The course offers a flexible and relaxed way to gain greater confidence in an area that can cause embarrassment and awkwardness for families with children of all ages. The programme is particularly suited to parents and caregivers of autistic children and young people as we can explore key concerns, adapt resources to different needs and work as a group on maximising strengths and problem solving. Eligibility: Are you a parent or other caregiver of an autistic child/children? Are they 18 or younger? Do you live in Conwy or Denbighshire? Who we are: Cwmni Addysg Rhyw - Sex Education Company are a social enterprise (not for profit) company based in North Wales. Our staff have over 21 years experience in delivering relationships and sex education. We run RSE projects with children, young people and adults. More information can be found on our website https://www.sexeducationcompany.org/ If you would like any other information, please contact Mel Gadd mel@sexeducationcompany.org
Unlocking Our-Selves: The Seekers with Bárbara Godoy
By Therapy Harley Street
Experiential Group Process. A playground for therapists to nurture the imagination, release inhibitions and mobilise therapeutic insights. Unlocking Our-Selves: The Seekers Experiential Group and Process Work with Bárbara Godoy A playground for therapists to nurture the imagination, release inhibitions and mobilise therapeutic insights “Supportive, thought-provoking, emancipating, grounding” Inspired by the most prominent world seekers from antiquity to date. This year’s programme will take us on a profound personal journey of enquiry by cultivating presence and activating aliveness in the group environment OPTION 1: Tuesday Evenings Group 6 pm to 7.15 pm Term 3: Eastern Mystics 17and 24 September 1, 8, 15, 22 and 29 October 5, 12, and 19 November OPTION 2: Friday Lunchtime Group 12.30 pm to 1.45 pm Latin American Writers 20 and 27 September 4, 11, 18 and 25 October 1, 8, 15 and 22 November Venue: Online – Zoom - Fee: £300 (term) Bárbara Godoy M.A., Adv. Dip. Exi. Psy. Existential Psychotherapist Group Leader, Counsellour, Lecturer and Supervisor, MBACP & UKCP accredited, SEA Professional Member, Director of Therapy Harley StreetBárbara’s academic contributions in London since 2008 include lecturing and researching on the theory and practice of Phenomenological Existential Therapy on Doctorate, MA and professional courses at the School of Psychotherapy and Counselling Psychology, Regent’s University and the New School of Psychotherapy and Counselling directed by Emmy van Deurzen. Bárbara has facilitated and designed therapeutic Group Work since 1997. She brought her earliest workshop: “Experiences” to large groups in The Netherlands, Italy, France, UK and Argentina. These awareness-intensive processes are a legacy of the human potential movement (HPM) of the 1960s, with techniques such as AUM Meditation Marathons, Psychodrama, Bioenergetics and Primal Feelings work.
Counselling Complete Bundle - QLS Endorsed
By Imperial Academy
10 QLS Endorsed Courses for Counselling Complete | 10 Endorsed Certificates Included | Life Time Access
Level 3 Certificate in Counselling Skills
By Step Into Learning
Do you want a rewarding career working directly with people? Would you like to make a difference to their everyday lives? If you are warm, open and compassionate and can bring a patient and non-judgemental attitude, a career in counselling could be for you. The Level 3 Certificate is the second stage on the journey to becoming a qualified counsellor.
Level 2 Certificate in Counselling Skills
By Step Into Learning
Do you want a rewarding career working directly with people, making a difference to their everyday lives? If you are warm, open and empathetic and can bring a patient, tolerant, non-judgemental attitude then a career in counselling could be for you.
Unlocking Our-Selves 2025: "Away With the Fairies"
By Therapy Harley Street
Personal development groups for practitioners with Bárbara Godoy A playground for therapists to expand our perception to metaphor, as a way to connect directly with the experience of the other, guided by folklore and fairytales. "Supportive, thought-provoking, emancipating, grounding" Tuesday Evenings Group 6 pm to 7.15 pm (UK Time) Friday Lunchtime Group 12.30 pm to 1.45 pm (UK time) Spring Term Phase One - 2025 22 and 29 April 6, 13, 20 and 27 May 3, 10, 17 and 24 June Autumn Term Phase Two - 2025 23 and 30 September 7, 14, 21 and 28 October 4, 11, 18 and 25 November Winter Term Phase Three - 2026 20 and 27 January 3, 10, 17 and 24 February 3, 10, 17 and 24 March Winter Term Phase One - 2025 24 and 31 January 7, 14, 21, 28 February 7, 14, 21 and 28 March Spring Term Phase Two - 2025 25 April 2, 9, 16, 23 and 30 May 6, 13, 20 and 27 June Autumn Term Phase Three - 2025 26 September 3, 10, 17, 24 and 31 October 7, 14, 21 and 28 November Venue: Online (Zoom) Fee: £350 per term or £900 the whole year Bárbara Godoy M.A., Adv. Dip. Exi. Psy. Existential Psychotherapist Group Leader, Counsellour, Lecturer and Supervisor, MBACP & UKCP accredited, SEA Professional Member, Director of Therapy Harley StreetBárbara’s academic contributions in London since 2008 include lecturing and researching on the theory and practice of Phenomenological Existential Therapy on Doctorate, MA and professional courses at the School of Psychotherapy and Counselling Psychology, Regent’s University and the New School of Psychotherapy and Counselling directed by Emmy van Deurzen. Bárbara has facilitated and designed therapeutic Group Work since 1997. She brought her earliest workshop: “Experiences” to large groups in The Netherlands, Italy, France, UK and Argentina. These awareness-intensive processes are a legacy of the human potential movement (HPM) of the 1960s, with techniques such as AUM Meditation Marathons, Psychodrama, Bioenergetics and Primal Feelings work. Organized by:
Depression Counselling Complete Bundle - QLS Endorsed
By Imperial Academy
10 QLS Endorsed Courses for Depression Counselling | 10 Endorsed Certificates Included | Life Time Access
Uncover the power of empathy and listening with our comprehensive 'Counselling, Psychotherapy & Couples Therapy' bundle. You'll find three QLS-endorsed courses - Counselling Skills Training, Counselling and Psychotherapy, and Couples Therapy & Counselling - each offering a rich understanding of therapeutic practice. With hardcopy certificates provided for each course, your professional growth will be acknowledged. Expand your repertoire with our five CPD QS accredited courses - Overcoming PTSD with Evidence Based Psychotherapy, Children and Adolescents Counselling Diploma, Relationship Counselling Course, Crisis and Trauma Counselling in Early Childhood, and Online Depression Counselling Training. These insightful courses cover a wide range of therapeutic areas, equipping you with the theoretical knowledge needed to help others navigate their life challenges. Key Features of the Counselling, Psychotherapy & Couples Therapy Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Counselling, Psychotherapy & Couples Therapy bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Counselling Skills Training QLS Course 02: Counselling and Psychotherapy QLS Course 03: Couples Therapy & Counselling 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Overcoming PTSD with Evidence Based PsychotherapyCourse 02: Children and Adolescents Counselling DiplomaCourse 03: Relationship Counselling CourseCourse 04: Crisis and Trauma Counselling in Early ChildhoodCourse 05: Online Depression Counselling Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Counselling, Psychotherapy & Couples Therapy courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire counselling skills to empathetically engage with clients. Gain a theoretical understanding of counselling and psychotherapy. Learn about couples therapy and its application. Understand the evidence-based psychotherapeutic approach to overcome PTSD. Learn to counsel children and adolescents effectively. Master the art of relationship counselling. Understand crisis and trauma counselling in early childhood. The 'Counselling, Psychotherapy & Couples Therapy' bundle is a robust theoretical resource for those looking to master the art of counselling. With our QLS-endorsed courses, you will learn how to lend an empathetic ear, provide guidance and comfort, and navigate the complexities of couples therapy. Our CPD QS accredited courses delve deeper into specialised areas, including PTSD, relationship counselling, counselling for children and adolescents, crisis and trauma counselling, and depression counselling. Armed with this knowledge, you can make a real difference in people's lives, helping them cope with their emotional battles and fostering healthier relationships. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring counsellors and psychotherapists. Existing professionals in the field looking to extend their skills. Individuals interested in learning about couples therapy. Those interested in mental health and looking to support others. Career path Counsellor: Provide emotional support and guidance (£20,000 - £45,000). Psychotherapist: Offer therapeutic treatment to clients (£26,000 - £48,000). Couples Therapist: Help couples navigate their relationships (£30,000 - £50,000). Child and Adolescent Counsellor: Support young individuals through their emotional journeys (£23,000 - £40,000). Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Counselling : Counselling
By Training Tale
Counselling Do you want to acquire knowledge in the area of child counselling and develop into a counselling expert? You're in the proper place now. You may greatly improve your knowledge and abilities by taking our counselling course. Children who receive counselling can focus on their interests and developmental difficulties. Counselling classes also cover actual issues, decision-making, and crisis management. A counselling course will also teach you how to handle internal turmoil and enhance interpersonal connections. The counselling course will teach you how to treat troubled children in therapy. You will be able to successfully handle their grief, loss, and attachment issues after finishing this entire counselling course. Enrol right away in our counselling course to get started learning! Learning Outcomes Counselling Course After completing this Counselling course successfully, you will be able to: Gain a thorough Counselling understanding of child psychology and growth. Counselling helps to Investigate a variety of human development topics and domains. Making the distinction between development and growth will be taught in counselling courses. Counselling explains the mechanism of language acquisition and its potential consequences. You will gain expertise in the field of child counselling. Special Offers of this Counselling Course This Counselling: Counselling Course includes a FREE PDF Certificate. Lifetime access to this Counselling: Counselling Course Instant access to this Counselling: Counselling Course Get FREE Tutor Support from Monday to Friday in this Counselling: Counselling Course Courses are included in this Counselling: Counselling Course Course 01: Counselling: Counselling Course 02: Forensic Nursing Course Course 03: Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care [ Note: Free PDF certificate will provide as soon as completing the Counselling course] Counselling If you want to advance your professional prospects or start your own successful career, this Counselling course could be a good place to start. This Counselling course contains a variety of vital Counselling information. This Counselling specialisation includes some of our most popular courses on profession-related topics. Industry Experts Designed this Counselling course into 14 detailed modules. Assessment Method of Counselling: Counselling After completing each module of the Counselling: Counselling Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Counselling: Counselling After completing the MCQ/Assignment assessment for this Counselling: Counselling course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Counselling: Counselling This Counselling course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge. Requirements Counselling: Counselling There are no specific requirements for Counselling because it does not require any advanced knowledge or skills. Career path Counselling: Counselling Certificates Certificate of completion Digital certificate - Included
