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182 Counselling courses in Leatherhead
Winning complex B2B sales (In-House)
By The In House Training Company
This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?
CONSULTATIVE SELLING Training Programme Framework
By Dickson Training Ltd
Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
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Show all 3744Counselling Complete Bundle - QLS Endorsed
By Imperial Academy
10 QLS Endorsed Courses for Counselling Complete | 10 Endorsed Certificates Included | Life Time Access
Level 3 Certificate in Counselling Skills
By Step Into Learning
Do you want a rewarding career working directly with people? Would you like to make a difference to their everyday lives? If you are warm, open and compassionate and can bring a patient and non-judgemental attitude, a career in counselling could be for you. The Level 3 Certificate is the second stage on the journey to becoming a qualified counsellor.
Level 2 Certificate in Counselling Skills
By Step Into Learning
Do you want a rewarding career working directly with people, making a difference to their everyday lives? If you are warm, open and empathetic and can bring a patient, tolerant, non-judgemental attitude then a career in counselling could be for you.
Depression Counselling Complete Bundle - QLS Endorsed
By Imperial Academy
10 QLS Endorsed Courses for Depression Counselling | 10 Endorsed Certificates Included | Life Time Access
Uncover the power of empathy and listening with our comprehensive 'Counselling, Psychotherapy & Couples Therapy' bundle. You'll find three QLS-endorsed courses - Counselling Skills Training, Counselling and Psychotherapy, and Couples Therapy & Counselling - each offering a rich understanding of therapeutic practice. With hardcopy certificates provided for each course, your professional growth will be acknowledged. Expand your repertoire with our five CPD QS accredited courses - Overcoming PTSD with Evidence Based Psychotherapy, Children and Adolescents Counselling Diploma, Relationship Counselling Course, Crisis and Trauma Counselling in Early Childhood, and Online Depression Counselling Training. These insightful courses cover a wide range of therapeutic areas, equipping you with the theoretical knowledge needed to help others navigate their life challenges. Key Features of the Counselling, Psychotherapy & Couples Therapy Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Counselling, Psychotherapy & Couples Therapy bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Counselling Skills Training QLS Course 02: Counselling and Psychotherapy QLS Course 03: Couples Therapy & Counselling 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Overcoming PTSD with Evidence Based PsychotherapyCourse 02: Children and Adolescents Counselling DiplomaCourse 03: Relationship Counselling CourseCourse 04: Crisis and Trauma Counselling in Early ChildhoodCourse 05: Online Depression Counselling Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Counselling, Psychotherapy & Couples Therapy courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire counselling skills to empathetically engage with clients. Gain a theoretical understanding of counselling and psychotherapy. Learn about couples therapy and its application. Understand the evidence-based psychotherapeutic approach to overcome PTSD. Learn to counsel children and adolescents effectively. Master the art of relationship counselling. Understand crisis and trauma counselling in early childhood. The 'Counselling, Psychotherapy & Couples Therapy' bundle is a robust theoretical resource for those looking to master the art of counselling. With our QLS-endorsed courses, you will learn how to lend an empathetic ear, provide guidance and comfort, and navigate the complexities of couples therapy. Our CPD QS accredited courses delve deeper into specialised areas, including PTSD, relationship counselling, counselling for children and adolescents, crisis and trauma counselling, and depression counselling. Armed with this knowledge, you can make a real difference in people's lives, helping them cope with their emotional battles and fostering healthier relationships. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring counsellors and psychotherapists. Existing professionals in the field looking to extend their skills. Individuals interested in learning about couples therapy. Those interested in mental health and looking to support others. Career path Counsellor: Provide emotional support and guidance (£20,000 - £45,000). Psychotherapist: Offer therapeutic treatment to clients (£26,000 - £48,000). Couples Therapist: Help couples navigate their relationships (£30,000 - £50,000). Child and Adolescent Counsellor: Support young individuals through their emotional journeys (£23,000 - £40,000). Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
Counselling : Counselling
By Training Tale
Counselling Do you want to acquire knowledge in the area of child counselling and develop into a counselling expert? You're in the proper place now. You may greatly improve your knowledge and abilities by taking our counselling course. Children who receive counselling can focus on their interests and developmental difficulties. Counselling classes also cover actual issues, decision-making, and crisis management. A counselling course will also teach you how to handle internal turmoil and enhance interpersonal connections. The counselling course will teach you how to treat troubled children in therapy. You will be able to successfully handle their grief, loss, and attachment issues after finishing this entire counselling course. Enrol right away in our counselling course to get started learning! Learning Outcomes Counselling Course After completing this Counselling course successfully, you will be able to: Gain a thorough Counselling understanding of child psychology and growth. Counselling helps to Investigate a variety of human development topics and domains. Making the distinction between development and growth will be taught in counselling courses. Counselling explains the mechanism of language acquisition and its potential consequences. You will gain expertise in the field of child counselling. Special Offers of this Counselling Course This Counselling: Counselling Course includes a FREE PDF Certificate. Lifetime access to this Counselling: Counselling Course Instant access to this Counselling: Counselling Course Get FREE Tutor Support from Monday to Friday in this Counselling: Counselling Course Courses are included in this Counselling: Counselling Course Course 01: Counselling: Counselling Course 02: Forensic Nursing Course Course 03: Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care [ Note: Free PDF certificate will provide as soon as completing the Counselling course] Counselling If you want to advance your professional prospects or start your own successful career, this Counselling course could be a good place to start. This Counselling course contains a variety of vital Counselling information. This Counselling specialisation includes some of our most popular courses on profession-related topics. Industry Experts Designed this Counselling course into 14 detailed modules. Assessment Method of Counselling: Counselling After completing each module of the Counselling: Counselling Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Counselling: Counselling After completing the MCQ/Assignment assessment for this Counselling: Counselling course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Counselling: Counselling This Counselling course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge. Requirements Counselling: Counselling There are no specific requirements for Counselling because it does not require any advanced knowledge or skills. Career path Counselling: Counselling Certificates Certificate of completion Digital certificate - Included
Counselling : Counselling Training
By Training Tale
Counselling is an advanced-level diploma course that analyzes and researches the responsibilities and duties of a professional psychiatrist. Do you have an interest in psychology and counselling? This course covers everything you need to know about this course and making a career out of it. Our expertly designed course is here to solve all of your problems at once. Students can confidently learn all the necessary skills to join the psychology & counselling industry. It is a demanding profession, with the average salary of a Psychologist in the UK around 55,000 GBP. This qualification enables you to pursue a rewarding career in a rapidly growing counselling and psychology sector. The Counselling & Psychology Diploma course was designed by expert instructors, industry-standard to guide you in the right direction and take a step on your career journey. This course is ideal for those who are new to this profession and who want to increase their skills and knowledge. It covers the fundamentals of psychotherapy, as well as how to conduct online sessions. Explore the increasingly important role of the professional counselor and psychiatric. Discover why qualified counselors and psychiatrists are in higher demand and start working toward a rewarding profession for life. This bundle Counselling course is an excellent medium if you want to improve your skills and understanding; it is one of the most popular courses. Through this Diploma bundle course, you will gain a complete and informative understanding of Psychology and Counselling. Learn how to assist people in dealing with personal and professional challenges. There are numerous opportunities to work in well-established institutions and companies. Our course will also help you to learn about potential psychotherapy clients and become familiar with the different types of psychotherapy, including Cognitive Behavioural Therapy (CBT). It covers how to conduct the first therapy session and counselling, form positive therapeutic relationships with your clients, and work with families, children, and groups, all with step-by-step instructions. Learning Outcomes After completing this course, the learner will be able to: Gain a thorough understanding of counselling. Understand the therapeutic relationship. Gain in-depth knowledge about positive psychology. Understand psychoanalytic therapy. Understand personâCentred therapy. Understand Adlerian therapy. Understand psychoanalytic therapy. Understand Gestalt Therapy & cognitiveâbehaviour therapy. Understand family therapy & feminist therapy. Why Choose This Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Bundle Course Course 01: Counselling : Counselling Course 02: Level 1 Certificate in Well-being Course 03: Level 2 Certificate in Understanding Domestic Abuse Course 04: Level 2 Certificate in Awareness of Mental Health Problems Course 05: Level 2 Certificate in Understanding Working in the Health Sector Course 06: Psychological Wellbeing Practitioner Course 07: Nursing & Prescribing Course 08: Pharmacy Assistant & Technician Course 09: Domestic Violence and Abuse Awareness Diploma Course 10: Forensic Nursing Course Course 11: Diploma in Nurse Prescribing ***Others Included of This Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Counselling : Counselling course] This Counselling course can help you improve your reputation. You can tell the difference from the first lesson. This includes all of the teachings that you can easily understand and apply to your abilities. Individuals attempting to make a career in this field of psychology will benefit from this course's understanding of the fundamentals and comprehensive education. Whether you are new to this field or want to improve your skills and have a successful career, our course can help you get there. This course covers all relevant topics. We are committed to providing you with the best educational experience possible as one of the leading course providers and most renowned e-learning specialists online. This Counselling & Psychology Diploma course was created in collaboration with experts and mentors to help you learn quickly and efficiently, at your own pace and ease. We leave no stone unturned, and whether you are ready to take this Counselling & Psychology Diploma course in your career or simply want to improve your current skills, we will assist you every step of the way. When you study for a qualification online, you have complete control over your study schedule; there are no time-consuming classes to attend or long commutes to endure. The skills you learn here could lead to a lifelong career in counselling and psychology by which you can help those who are in need while also feeling proud of your accomplishments. Pursue your goals by enrolling in our course now and gain the knowledge, skills, and information you need to advance your career. This course will help you empower yourself with the skills you need to get your ideal job. Detailed course curriculum of the Counselling Course: Module 1: Introduction: Toward an Integrative Approach in Counselling Introduction Historical Background Integration I: Counselling in Positive Psychology Integration II: Counselling in Multicultural Populations Module 2: Therapeutic Relationship: Exploring Clients' Symptoms and Strengths What is Positive Empathetic Rapport? Understand Clients' Strengths and Characters Positive Empathetic Rapport in a Multicultural Context Module 3: Powered by Struggles and Strengths Current Counselling Theories: Are They Enough? What is Missing from the Current Theories? Positive Psychology: A New Blood to the Field? Module 4: Positive Psychology in Counselling: What is It? Definition of Positive Psychology Historical Context Theoretical Principles Limitations of Positive Psychology Positive Psychology for Multicultural Population Module 5: Psychoanalytic Therapy Historical Context Theoretical Principles An Integration: Positive Psychology and Psychoanalytic Therapy Multiculturalism the Integration Module 6: Adlerian Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Adlerian Therapy Multiculturalism the Integration Module 7: Existential Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Existential Therapy Multiculturalism the Integration Module 8: PersonâCentred Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and PersonâCentred Therapy Multiculturalism the Integration Module 9: Gestalt Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Gestalt Therapy Multiculturalism the Integration Module 10: Behaviour Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Behaviour Therapy Multiculturalism the Integration Module 11: CognitiveâBehaviour Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and CognitiveâBehaviour Therapy Multiculturalism the Integration Module 12: Reality Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Reality Therapy Multiculturalism the Integration Module 13: Feminist Therapy Historical Context View of Human Nature Theoretical Principles An Integration: Positive Psychology and Feminist Therapy Multiculturalism the Integration Module 14: Family Therapy Historical Context Theoretical Principles An Integration: Positive Psychology and Family Therapy Multiculturalism the Integration ------------------- ***Level 1 Certificate in Well-being*** Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- ***Level 2 Certificate in Understanding Domestic Abuse*** Module 01: Understand Domestic Abuse Module 02: Understand the Signs and Risk Factors Associated with Domestic Abuse Module 03: Understand the Impact of Domestic Abuse Module 04: Understand Policy, Response and Intervention in Relation to Domestic Abuse ------------------- ***Level 2 Certificate in Awareness of Mental Health Problems*** Module 01: Understanding Mental Health Module 02: Understanding Stress Module 03: Understanding Anxiety Module 04: Understanding Phobias Module 05: Understanding Depression Module 06: Understanding Postnatal Depression Module 07: Understanding Bipolar Disorder Module 08: Understanding Schizophrenia Module 09: Understanding Dementia Module 10: Understanding Eating Disorders Module 11: Understanding Attention Deficit Hyperactivity Disorder Module 12: Understanding Obsessive-Compulsive Disorder - OCD Module 13: Understanding Post-Traumatic Stress Disorder - PTSD ------------------- ***Level 2 Certificate in Understanding Working in the Health Sector* Module 01: Understand the Role of the Healthcare Worker Module 02: Communication Skills for Working in the Health Sector Module 03: Personal Development in the Health Sector Module 04: Health, Safety and Security in the Health Sector Module 05: Understand Quality Standards in the Health Sector Module 06: Equality and Diversity in the Health Sector ------------------- ***Nursing & Prescribing*** ------------------- ***Pharmacy Assistant & Technician*** ------------------- ***Domestic Violence and Abuse Awareness Diploma*** ------------------- ***Diploma in Nurse Prescribing*** ------------------- ***Psychological Wellbeing Practitioner* ------------------- ***Forensic Nursing Course*** ------------------- Assessment Method After completing each module of this course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Counselling : Counselling course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Counselling course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Counselling course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Counselling course, candidates may pursue careers such as: Operating Own Counselling Practice Careers Counsellor or Adviser Family and Marriage Counsellor Rehabilitation Counsellor Certificates Certificate of completion Digital certificate - Included
Gain comprehensive knowledge in child psychology and counselling with our accredited Child Psychology & Counselling Diploma Course. Enjoy a great online learning experience with expert guidance and support from industry leaders. Suitable for individuals interested in child psychology, aspiring counsellors, psychology students, professionals seeking to enhance their skills, and parents/caregivers
