870 Counselling Skills courses

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Safeguarding and Counselling Course . You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Safeguarding and Counselling Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Safeguarding and Counselling Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Safeguarding and Counselling Course , like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Safeguarding and Counselling Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Safeguarding and Counselling Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Safeguarding and Counselling Course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Safeguarding and Counselling Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Safeguarding and Counselling Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Safeguarding and Counselling Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Safeguarding and Counselling Course Module 01: Introduction to Safeguarding 00:21:00 Module 02: An Introduction to Safeguarding of Vulnerable Adults 00:30:00 Module 03: Laws and Guidance 00:43:00 Module 04: Safeguarding Legislations 00:30:00 Module 05: Understanding Abuse and Neglect 00:36:00 Module 06: Child Abuse 00:49:00 Module 07: Sexual Abuse 00:38:00 Module 08: Understanding the Importance of Communication in Care 00:30:00 Module 09: Sharing Information and Responding To a Disclosure 00:30:00 Module 10: Record Keeping 00:18:00 Module 11: Risks and Risk Assessment 00:16:00 What Causes Depression Introduction 00:05:00 Melancholy and the History of Counselling 00:07:00 Signs of Depression 00:07:00 Depression and the Brain 00:06:00 Depression and Neurons 00:09:00 Stress and depression 00:10:00 Environmental and Health Factors 00:04:00 Depression and Sleep Disorders 00:06:00 Somatic Symptoms 00:06:00 Risk Factors 00:07:00 Module 1: Assessment Questions 00:05:00 Different Types of Depression Classifying Depression & Different Classification Methods 00:07:00 Cyclothymia 00:06:00 Depression and Creative Minds 00:07:00 Dysthymia, Pre-Menstrual Dysphoric Disorder, and Atypical Depression 00:07:00 Bipolar / Manic Depression 00:06:00 Antenatal & Postpartum Depression 00:09:00 Bereavement and Grief 00:09:00 Dysthymia in Children and Adolescents 00:04:00 Depression and the Elderly 00:06:00 Psychosocial & Health Factors in the Elderly 00:03:00 Module 2: Assessment Questions 00:04:00 Different Types of Medicine Neurogenesis 00:04:00 Monoamine Oxidase Inhibitors 00:04:00 Serotonin Syndrome 00:03:00 Selective Serotonin Reuptake Inhibitors 00:03:00 Tyramine 00:03:00 Medication Statistics and Doctors in the UK & USA 00:10:00 Module 3: Assessment Questions 00:03:00 Complementary Alternative Therapies Lifestyle management, Diet, Exercise, Meditation 00:07:00 St John's Wort (hypericum perforatum) 00:05:00 Omega 3 Fatty Acids 00:04:00 Tai chi, Qigong 00:04:00 Yoga 00:04:00 Acupuncture 00:03:00 Art Therapy & Music Therapy 00:08:00 Module 4 Assessment Questions 00:04:00 Counselling Approaches to Depression Person Centred Therapy 00:07:00 Family or Couples Therapy 00:09:00 Stepped Care Model (approach) 00:10:00 Psychodynamic/Dynamic Interpersonal Therapy 00:06:00 Rational Emotive Behavioural Therapy 00:06:00 Clinical Hypnotherapy & Cognitive Behavioural Therapy 00:05:00 Clinical Hypnotherapy for Post Traumatic Stress Disorder 00:05:00 Gestalt Therapy 00:06:00 The Therapeutic Relationship 00:07:00 Knowledge and Qualities Necessary to a Counsellor 00:03:00 Module 5 assessment questions 00:03:00 Thank You and Good Bye! 00:03:00 Additional Study Materials Additional Study Materials: Online Depression Counselling Training 00:00:00 Assignment Assignment - Safeguarding and Counselling Course 00:00:00 Workbook - Safeguarding and Counselling Course Workbook - Safeguarding and Counselling Course 00:00:00

"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients. Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease. This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field. Learning Outcomes: Understand the fundamentals of Call Centre operations and metrics. Develop key traits required to excel as a Call Centre agent. Enhance communication and negotiation skills to manage client expectations. Identify customer needs and maintain a healthy agent-customer relationship. Learn telephone etiquettes and best practices for professional conduct. Gain knowledge about emerging technologies and trends in the Call Centre industry. In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service. Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to enter the industry. Call Centre agents and managers seeking to enhance their skills and knowledge. Professionals looking to understand Call Centre operations and customer relationship management. Anyone interested in understanding the fundamentals of Call Centre management. Career path Call Centre Agent: £18,000 - £24,000 per annum Customer Service Representative: £16,000 - £25,000 per annum Call Centre Manager: £25,000 - £50,000 per annum Sales Representative: £18,000 - £40,000 per annum Operations Manager: £30,000 - £60,000 per annum Customer Service Manager: £25,000 - £50,000 per annum

Unleash your potential in the competitive world of sales with this comprehensive course. Explore a range of effective selling techniques and strategies that are proven to drive success. In the dynamic realm of sales, mastering the art of persuasion is the key to success. This course, "Selling Techniques and Strategies for Success," offers a extensive exploration of proven selling techniques, strategies, and best practices. Whether you're a seasoned sales professional or just starting your career, this course equips you with the skills and knowledge needed to excel in the competitive world of sales. Discover the psychology behind successful selling, learn effective communication and negotiation tactics, and explore the nuances of relationship-building with clients. From prospecting to closing deals, this course provides theoretical insights and actionable strategies that can elevate your sales performance and help you achieve your goals. Unlock the secrets of successful selling and embark on a journey towards sales excellence and career advancement. Learning outcomes: Develop a strong understanding of sales principles and techniques. Learn effective communication skills for sales and negotiations. Gain knowledge of sales and marketing strategies and their impact on sales growth. Learn how to handle objections and manage difficult customers. Understand the limitations and leverage of sales approaches. Apply practical tips and tricks for successful sales outcomes. In the competitive world of sales, mastering effective techniques and strategies is paramount to success. This course offers a comprehensive dive into the art of selling, equipping you with the knowledge and skills necessary to excel in this dynamic field. Explore proven sales methodologies, learn to build strong client relationships, and hone your persuasion, negotiation, and objection-handling abilities. Real-world case studies and interactive exercises provide theoretical insights into adapting your sales approach to diverse industries and client needs. Whether you're a seasoned sales professional or new to the field, this course empowers you to consistently achieve and exceed sales targets, driving your sales career to new heights. Elevate your sales acumen and embark on a path to unparalleled success in the world of sales. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals looking to improve their skills and knowledge. Business owners and entrepreneurs seeking to increase sales and revenue. Anyone looking to start a career in sales. Individuals interested in learning more about sales and marketing. Career path Sales Representative: £20,000 - £45,000 per year. Sales Manager: £30,000 - £60,000 per year. Business Development Manager: £30,000 - £70,000 per year. Account Manager: £25,000 - £50,000 per year. Marketing Manager: £25,000 - £60,000 per year. Customer Service Manager: £20,000 - £50,000 per year.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! If you are interested to learn the behaviour of children and their development? On the other hand, would you like to help people through your knowledge and skills in Child Psychology? This course is perfect to kickstart your career in Child Psychology Counselling. Expand your expertise with high-quality training - study the Child Psychology Counselling course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Child Psychology Counselling online training course. The Child Psychology Counselling course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Child Psychology Counselling course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Child Psychology Counselling course. This Child Psychology Counselling training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol on this Child Psychology Counselling course today and gear up for excellence! This Child Psychology Counselling course will help you: Accumulation knowledge of parenting How child psychology motivates them to process and deal with loss and grief Effect a child's growth method in the right way Get a more immeasurable knowledge of developmental theories and children from infancy to adulthood. Understand the consequences of separation and lack of affection for children Factors that affect and influence the growth of children. Aware of how children form relationships with others Study the language, emotions, and cognitive advancement of children Recognise the causes, symptoms and treatment of drug abuse and other mental wellness issues in adolescents Learn 'Child Psychology Counselling' to continue a career in a relevant field such as childcare, counsellor Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Child Psychology Counselling course: Module 01: Introduction to Child Psychology Counselling Module 02: Attachment and Relationship Building in Childhood Module 03: Impacts of Separation and Loss on Attachment Module 04: Factors That Influence Development Module 05: Cognitive Development Module 06: Social and Emotional Development Module 07: Personality and Intellectual Development of Children Module 08: Stages of Language Development Module 09: Understanding Moral Development Module 10: Play, Imagination, and Creativity Module 11: Problems of Infancy Module 12: Problems of Childhood Module 13: Problems of Adolescence Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Child Psychology Counselling course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Child Psychology Counselling course. This course is open to everybody. Disclaimer: Kindly be informed that completing this online course does not grant you the authority to practice as a Licensed Psychologist. If you are searching for a course that fulfils the HCPC's standards, please contact the HCPC or the RCSLT. Career path This Child Psychology Counselling Course programme will prepare you for the following jobs: Caseworker Childhood Education Specialist Counsellor Child Psychologist/Psychotherapist Research Assistant Teacher Youth Counselor Youth Home Manager The annual pay in this industry will range between £35,000 and £54,000 Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

If you ask a person what is the secret to success. One would definitely say motivation. Do you want to learn the skills to motivate people? If the answer is yes, then enrol on our course now. Motivation is the key component to success; without it, a person may fail, and with it, one will succeed. In this course, you will discover how to cultivate a motivating mentality and develop the ability to eliminate any demotivators that have been preventing you from reaching your potential. The course focuses on personal development and covers key topics such as communication skills, storytelling, body language, and effective presentation techniques. The course is a comprehensive program designed to help individuals develop their public speaking skills and inspire and motivate others through their words. Modern motivational techniques and long-term motivational methods will be covered. Also, one will learn how to ignore negativity and misconception among individuals so that they can upgrade them. Learning Outcome After this course, you will be able to: Learn the fundamental ideas and useful methods for motivational speaking. Understand the importance of giving feedback to motivate people. Describe ways to inspire people. Explain the process for developing a positive outlook. Talk about the demotivators that have been preventing you. Describe the "Glass Ceiling" that is preventing you from achieving your goal. In this course, you will get a lot of advice on how to create a powerful motivational speech and how to enlighten, amuse, and inspire audiences and learn the key ideas and useful strategies for motivational speaking. Why Prefer this Motivational Speaking Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Motivational Speaking program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here is the curriculum breakdown of Motivational Speaking course: ***Motivational Speaking*** You are the Message Motivational Speaking Promo Overview Motivational Speaking Your Messages Feedback Are You Motivating What makes You Special What is Your Story Stories for Each Your Process Performance Stagecraft YouTube Role Models Video Rehearse Video Refine Show to Others Put Video on YouTube Tell the World Speaker Bureaus Daily Youtube Post Conclusion Assessment Once you have completed all the modules in the Motivational Speaking course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? A motivational speaking course is for anyone who wants to improve their public speaking skills and develop the ability to inspire and motivate others through their words. This can include individuals looking to build a career as motivational speakers, as well as business professionals, salespeople, teachers, or anyone who wants to be more confident and effective in public speaking. Requirements The Motivational Speaking program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path The learner will have lots of opportunities in the relevant field. Here are some career opportunities one could choose: Motivational Speaker: £30000 to £35000 Learning Mentor: £14,500 to £25,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Anxiety and Depression Management Diploma Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Anxiety and Depression Management Diploma Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Anxiety and Depression Management Diploma Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Anxiety and Depression Management Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Anxiety and Depression Management Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Anxiety and Depression Management Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Anxiety and Depression Management Diploma course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Anxiety and Depression Management Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Anxiety and Depression Management Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Anxiety and Depression Management Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Neurotransmitters What are Neurotransmitters? 00:11:00 Study Materials: Neurotransmitters 00:12:00 Module 02: GABA GABA 00:19:00 Study Materials: GABA 00:10:00 Module 03: Emotional Freedom Technique for Anxiety Relief Emotional Freedom Technique 00:04:00 Study Materials: EFT for Anxiety Relief 00:04:00 Module 04: NLP Anchoring for Anxiety Relief NLP Anchoring 00:05:00 Study Materials: NLP Anchoring for Anxiety Relief 00:04:00 Module 05: Meal Plans Oxalates 00:06:00 Study Materials: Oxalate and Anxiety 00:06:00 Study Materials: 14 Day Meal Plan 00:54:00 Study Materials: Magnesium 00:10:00 Study Materials: Stop Your Sugar Habit 00:04:00 Assignment Assignment - Anxiety and Depression Management Diploma 00:00:00

Resilience helps people recover from the hardships they experienced in life and propel them forward. So get on the path to become more resilient and cope with life's challenges and adversities by taking this Be Resilient- Stress, Emotion and Relationship Management Course. In this Be Resilient- Stress, Emotion and Relationship Management Course, you'll unveil the secret to a happier and productive life. This course will walk you through the process of stress, emotion and relationship management. It will guide you through overcoming your inner fears to accept new opportunities and relationships that come your way. Moreover, you'll determine the power of optimism and gain confidence to take action on your goals. Finally, you'll know how to help your clients from drowning in fears and make a positive impact in their lives. Enrol today! Learning Objectives Explore the most effective stress management techniques Learn to manage your relationships and emotions Be able to cope with life's challenges Gain the ability to learn from your mistakes Be able to overcome your fears and open doors for new opportunities Identify the power of optimism Who is this Course for? This Be Resilient- Stress, Emotion and Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of stress, emotion and relationship management or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy, and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successfully completing the Be Resilient- Stress, Emotion and Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Stress Management - Team Leader Stress Management - Manager Stress Management - Controller Stress Management - Assistant Manager Stress Management - Executive Mental Health Nurse Course Curriculum Be Resilient- Stress, Emotion and Relationship Management Introduction 00:11:00 Managing Your Relationships 00:14:00 Managing Your Emotions 00:14:00 Managing Stress 00:13:00 Solving Problems 00:10:00 Learning from Your Mistakes 00:12:00 Facing Your Fear 00:11:00 The Power of Optimism 00:12:00 Believe in Yourself 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

According to a report in 2019, over 35 million people worldwide suffer from substance abuse disorders, yet only 1 in 7 people receive treatment. In the UK, the NHS spends approximately £500 million each year on the treatment of drug abuse. Drug addiction counsellors are in high demand because of this and are essential to the recovery process. The course provides learners with a comprehensive understanding of substance misuse and its effects on mental health. It explores the reasons behind substance misuse, patterns of behaviour in substance addiction, models of care in dual diagnosis, and much more. You will learn about the history of dual diagnosis and the terms associated with dual diagnosis and mental health, as well as the process for assessing and diagnosing patients. Taking you step-by-step through common drugs and their effects, you will gain a deeper understanding of why people abuse and misuse drugs, and how to support them through their recovery. This Level 2 Dual Diagnosis course will equip you with both practical and theoretical knowledge that can be applied within a counselling framework. Key topics to be covered by Level 2 Dual Diagnosis The Definition and history of Dual Diagnosis Terms Associated with Dual Diagnosis Assessment and Diagnosis of Patients Drug Abuse and its Effects on Mental Health The Difference Between Drug Abuse and Misuse The Reasons Behind Substance Misuse The Patterns of Substance Use An introduction to Commonly Used Illegal Drugs An Overview of Mental Health Disorders Models of Care and Dual Diagnosis Our exclusive Level 2 Dual Diagnosis follows an advanced curriculum with topics broken down into a total of 10 scaled-down modules for your ease of self-paced learning. These modules will assist you in grasping the basics and leading you to the steps of getting a comprehensive understanding of all aspects of the Level 2 Dual Diagnosis. The course materials designed by experts are easily accessible 24/7 by any of your smartphones, laptops, PCs, tablets etc. Our expert instructors are available on weekdays to listen to any of your queries via email and help you in achieving your goals. Learning Outcomes Level 2 Dual Diagnosis Understand the types of drugs, the reasons behind substance misuse and their effects on mental health Familiarise with the terms associated with dual diagnosis and drug abuse Know the difference between drug abuse and drug misuse Identify the different types of mental health disorders and their symptoms Fast track your career as a certified CBT Therapist or Drug Addiction Counsellor Deepen your understanding of the Mental Health Act and how it defined mental disorder Learn about the Models of Care four-tiered treatment framework and how to apply it in counselling Understand the process for the assessment and diagnosis of patients Start your learning journey straight away with this Level 2 Dual Diagnosis course and take a step toward a brighter future! Skills you will gain Counselling Person-centred communication Theoretical knowledge of neurophysiology Analysing & summarising Active listening *** Course Curriculum *** Module 01: Dual Diagnosis: A Challenge of New Era Module 02: Drugs and Its Effects Module 03: Mental Health: An Introduction Module 04: Brain Works - Neurophysiology Module 05: Harm Minimisation and Optical Health Module 06: Models of Care and Dual Diagnosis Module 07: Psychological Interventions in Dual Diagnosis Module 08: Practice and Policy Issues Module 09: Ethical Issues and Mental Health Act Module 10: The Assessment Process in Dual Diagnosis Module 11: Treatment in Dual Diagnosis Assessment process Once you have completed the modules in the Level 2 Dual Diagnosis course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Level 2 Dual Diagnosis Course Right for You? This comprehensive course is for anyone who wishes to gain a deeper understanding of dual diagnosis and substance abuse. It is ideal for those who are looking to fast track a career in drug addiction counselling by gaining the practical and theoretical knowledge required for this profession. Requirements There are no previous knowledge requirements for the Level 2 Dual Diagnosis program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this DLevel 2 Dual Diagnosis course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry-recognised skillset with this Level 2 Dual Diagnosis course. Career path The Level 2 Dual Diagnosis course is an essential skill set for those looking to start a career in counselling or social care work. Professions in this field include the following: CBT Therapist Drug Addiction Counsellor Dual Diagnosis Support Worker Dual Diagnosis Practitioner Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.