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53 Counselling Skills courses in Edinburgh
Business development for professional services (In-House)
By The In House Training Company
The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans
Winning complex B2B sales (In-House)
By The In House Training Company
This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 What's happening? Issues around us Risks in context Personal experiences 2 Safety fundamentals Following internal policy and procedure Personal safety and lone working Use of technology 3 Nipping issues in the bud Recognising early warning signs Avoiding causing problems for ourselves 4 Calming - Reaching - Controlling Tips and techniques for potentially calming a situation Reaching and building rapport Accelerants - tips on avoiding accelerating a situation Assertiveness techniques Non-verbal behaviour Active listening and the use of questions and distractions Exploring ways forward and identifying win/wins Avoiding the secondary argument Fogging The 'drama triangle' If all else fails... 5 Harassment, stalking and on-line bulling What constitutes harassment and definition of stalking On-line bullying Steps to take 6 Reporting principles Importance of incidence reporting Taking care of us What next?
CONSULTATIVE SELLING Training Programme Framework
By Dickson Training Ltd
Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
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Level 2, 4, 6 Counselling Skills
By Imperial Academy
Level 6 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Counselling Skills Course
By Training Tale
Counselling Skills: Counselling Skills Course Online If you wish to help others and improve your counselling abilities. Our Counselling Skills: Counselling Skills Course is an excellent choice. This Counselling Skills: Counselling Skills Course is intended to give you with the fundamental information and practical skills required to operate as a counsellor or to improve your current abilities in this sector. Our Counselling Skills: Counselling Skills Course, guided by seasoned specialists in the area, covers a variety of subjects For example, active listening, empathetic response, and ethical and professional challenges in counselling. We also provide hands-on training and job experience, allowing you to put your knowledge to use in real-world situations. You may fit your studies around your existing responsibilities and study at your own speed with our flexible learning choices and friendly instructors. Our Counselling Skills: Counselling Skills Course is ideal if you want to start a new career in counselling or improve your current skills. So, why delay? Sign up now and take the first step toward a rewarding career assisting others Main Course: Level 2 Certificate in Counselling Skills Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills Course 03: Diploma in Counselling and Psychology Special Offers of this Counselling Skills: Counselling Skills Course:- This Counselling Skills Course includes a FREE PDF Certificate. Lifetime access to this Counselling Skills Course Instant access to this Counselling Skills Course Get FREE Tutor Support from Monday to Friday in this Counselling Skills Course [ Note: Free PDF certificate as soon as completing the Counselling Skills: Counselling Skills Course] Counselling Skills: Counselling Skills Course Online Course Curriculum of Counselling Skills: Counselling Skills Course Module 01: Using Counselling Skills Module 02: Introduction to Counselling Skills Theories Module 03: Diversity and Ethics in the Use of Counselling Skills Module 04: Counselling Skills and Personal Development Assessment Method of Counselling Skills Course After completing each module of the Counselling Skills: Counselling Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Counselling Skills Course After completing the MCQ/Assignment assessment for this Counselling Skills: Counselling Skills Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Counselling Skills: Counselling Skills Course Online This Counselling Skills: Counselling Skills Course is suitable for anyone. Special Note: Our Counselling Skills: Counselling Skills Course is not a regulated course. If You want to get qualified, you can consider following options: Level 2 Certificate in Counselling Skills NCFE Level 3 Diploma in Counselling Skills Counselling Skills Diploma Level 3 Counselling Skills Level 2 Certificate NCFE Level 2 Certificate in Counselling Skills NCFE Level 3 Award in Counselling Skills Requirements Counselling Skills: Counselling Skills Course Online Students who intend to enrol in this Counselling Skills: Counselling Skills Course must meet the following requirements: Counselling Skills: Good command of the English language Counselling Skills: Must be vivacious and self-driven Counselling Skills: Basic computer knowledge Counselling Skills: A minimum of 16 years of age is required Career path Counselling Skills: Counselling Skills Course Online
Counselling Skills Training Diploma
By The Teachers Training
Develop the crucial skills to support others on their journey to emotional well-being with the Counselling Skills Training Diploma. Learn active listening, empathy building, and effective communication techniques to empower individuals and navigate challenging situations. This diploma equips you with a strong foundation for personal growth and potential career paths in helping professions.
24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Advanced Diploma in Counselling Skills Training at QLS Level 6 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Counselling Skills at QLS Level 6 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Counselling Skills at QLS Level 6 course. Due to Counselling Skills at QLS Level 6's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Counselling Skills at QLS Level 6 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Counselling Skills at QLS Level 6 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Counselling Skills at QLS Level 6 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Counselling Skills at QLS Level 6 course. This Counselling Skills at QLS Level 6 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Counselling Skills at QLS Level 6 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Engaging and Assessing the Patients Module 07: Helping the Client in Crisis Module 08: Crisis Intervention Module 09: Low Intensity CBT Treatment Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Communication Skills and Empathy in Counselling Here is the curriculum breakdown of the Counselling Skills at QLS Level 6 course: Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Counselling Skills Training at QLS Level 6 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Counselling Skills at QLS Level 6 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Counselling Skills at QLS Level 6 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Counselling Skills Training at QLS Level 6 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Counselling Skills Training at QLS Level 6, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included
Counselling Skills QLS Diploma
By Imperial Academy
Free Level 6 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access
Level 2 Certificate in Counselling Skills
By Step Into Learning
Do you want a rewarding career working directly with people, making a difference to their everyday lives? If you are warm, open and empathetic and can bring a patient, tolerant, non-judgemental attitude then a career in counselling could be for you.
Counselling Skills Training
By Imperial Academy
Level 6 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access
Counselling Skills Course
By iStudy UK
The vast opportunities that come with learning Counselling Many people will, at some point in their lives, find themselves in the role of a counsellor without having a true understanding of the concept of counselling or what the role of the professional counsellor entails. Counselling Skills Course will teach you everything you need to know. There is a big difference between a professional counsellor and a person who uses some counselling skills as part of their role, for example their role as a friend or colleague. A professional counsellor is a highly trained individual who is able to use a different range of counselling approaches with their clients. Counselling is a helping approach that highlights the emotional and intellectual experience of a client, how a client is feeling and what they think about the problem they have sought help for. The role of the counsellor is to enable the client to explore many aspects of their life and feelings, by talking openly and freely. Get started with this easy guide to become a professional counsellor. Improve your skills to a new level and help other people find their way. Course Highlights Counselling Skills Course is an award winning and the best selling course that has been given the CPD Certification & CiQ accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Counselling Skills Course into 42 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20 hours, 9 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Counselling Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Counselling Skills Course is CPD certified and CiQ accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Counselling Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and CiQ accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Counselling Skills Course - Updated Version Counselling and Counsellors 00:13:00 Theories and Models of Counselling (Part 1) 00:16:00 Theories and Models of Counselling (Part 2) 00:18:00 Legal, Cultural and Ethical Issues in Professional Counselling 00:16:00 Forms of Psychotherapy 00:21:00 Engaging and Assessing the Patients 00:17:00 Helping the Client in Crisis 00:12:00 Crisis Intervention 00:12:00 Low Intensity CBT Treatment 00:14:00 Medication and Therapy in the Treatment of Mental Illness 00:31:00 Communication Skills and Empathy in Counselling 00:19:00 Counselling Skills Course - Old Version Counselling What is Counselling? FREE 00:15:00 Purpose and Aims of Counselling FREE 00:15:00 Fields of Counselling 00:15:00 Counselling Theories 00:15:00 Group Counselling 00:30:00 Skills Needed in Counselling 00:30:00 Ethics in Counselling 00:15:00 Conducting Sessions 00:30:00 Addiction Counselling Introduction to Addiction Counselling 00:15:00 Adlerian Psychology 00:30:00 Behavioral Therapy 00:15:00 Brief Therapy 00:30:00 Role of Addiction Counsellor 00:30:00 Goals and Objectives of Individual Drug Counseling 00:15:00 Treatment Initiation 00:15:00 Dealing With Problems That Arise 00:15:00 Counsellor Characteristics and Training 00:15:00 Addiction Recovery Addiction Counselling Basics 01:00:00 Realize That You Need Help 01:00:00 Realize the Importance of Selecting the Correct Treatment 01:00:00 Work On Identifying the Source of Why You Have an Addiction 01:00:00 Have an Open Mind 01:00:00 Be Honest With Yourself and Others 01:00:00 The Dangers of Not Getting Help When You Need It 00:30:00 Anger Management Counselling Introduction To Rage Relief 01:00:00 Identifying To Prompt Rage 00:30:00 How To Control Your Angry 00:30:00 Benefits Of Meditation For Calmness 00:30:00 Affirmations for Anger Management 00:30:00 Healthy Habits For A Happy Life 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- Counselling Skills Course 00:30:00 Final Exam Final Exam- Counselling Skills Course 00:30:00
Counselling Skills Training Part - 1
By iStudy UK
Course Description Get instant knowledge from this bite-sized Counselling Skills Training Part - 1 course. This course is very short and you can complete it within a very short time. In this Counselling Skills Training Part - 1 course you will get fundamental ideas of counselling skills, the key understanding of models of counselling and so on. Enrol in this course today and start your instant first step towards learning about counselling and counsellors. Learn faster for instant implementation. Learning Outcome Familiarise with counselling and counsellors Understand theories and models of counselling Gain in-depth knowledge of the legal, cultural and ethical issues in professional counselling Deepen your understanding of the forms of psychotherapy How Much Do Counsellors Earn? Senior - £47,000 (Apprx.) Average - £30,000 (Apprx.) Starting - £19,000 (Apprx.) Requirement Our Counselling Skills Training Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Counselling Skills Training Part - 1 Counselling and Counsellors 00:13:00 Module 02: Theories and Models of Counselling (Part 1) 00:16:00 Module 03: Theories and Models of Counselling (Part 2) 00:18:00 Module 02: Legal, Cultural and Ethical Issues in Professional Counselling 00:16:00 Forms of Psychotherapy 00:21:00 Assignment Assignment - Counselling Skills Training Part - 1 00:00:00
