1621 Corporate Learning & Development courses

Maldon Business Breakfast: Education Meets Enterprise Join us for an inspiring morning that bridges the gap between local businesses and educational institutions for combined growth and development. The Maldon Business Breakfast is your opportunity to be part of a transformative dialogue, forging partnerships that will allow enterprise and education to thrive across the district. Why Attend? This event is more than just a networking opportunity (and tasty breakfast) —it’s a chance to make a real difference by exploring how collaboration can drive growth, build skills, and create new opportunities for businesses and students alike. What to Expect: Showcasing Opportunities Discover how your business can engage with local schools and colleges to inspire the next generation of talent. Apprenticeship Insights Gain valuable insights from experts about the advantages of hiring apprentices. Understand the practical costs and benefits, and see how apprenticeships can become a cornerstone of your talent development strategy. CSR in Action Supporting education is not just a good deed—it’s a smart business move. Learn how offering work experience opportunities can enhance your Corporate Social Responsibility (CSR) profile. Whether you’re a small business or a large organisation, we’ll share practical tips to make your contributions impactful and manageable. Skills Assessments with BEB Discover resources from BEB designed to help you assess and develop essential workforce skills. Equip your team with the tools to excel and drive your business forward. Who Should Attend? Whether you’re a small business owner eager to expand your community impact or a larger enterprise searching for innovative talent pipelines, this event is tailored to help you achieve your goals. This event is for businesses based in Maldon District (Fall under Maldon District Council.) Reserve Your Spot Today! Don’t miss this opportunity to connect, collaborate, and contribute to shaping the future of Maldon’s business and education landscape. Let’s build a brighter tomorrow together. 📅 Date: 13th February 2025 🕗 Time: 8.45am - 10.30am 📍 Location: The Farm Cafe - by Black Pig, Chigborough Rd, Maldon CM9 4RE Spaces are limited, so secure your place now and be part of a morning that promises meaningful insights, valuable connections, and a shared vision for success.

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Did you know that the first 1,000 days of a child's life are crucial for their future development? Our Child Development & Psychology Diploma bundle explores this critical period in detail, focusing on the physical, cognitive, social, and emotional developmental processes that set the stage for lifelong learning and success. This course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development and career progression related to Child Development & Psychology Diploma substantial and easier than ever! This comprehensive Child Development & Psychology bundle is meticulously crafted to empower you with the expertise to excel in various professional settings, including early childhood education, childcare, and social work. You will gain insights into the physical, social, emotional, and cognitive development of children, as well as the factors that influence their growth. Furthermore, you will learn about various child development theories and approaches and how to apply these principles in the right settings. Additionally, the Child Development & Psychology Diploma bundle covers language and linguistic skills development, vital for communication and cognitive development, highlighting the importance of early intervention for children who may be at risk of developmental delays, as 90% of their brain develops before age five, according to UK research. Learning Outcomes of this course: Develop a comprehensive understanding of the developmental stages of babies from birth to one year. Acquire in-depth knowledge of the stages and sequences in social and emotional development in children. Learn essential techniques for nurturing and enhancing language and linguistic skills in early childhood. Gain insights into the various stages of cognitive development and their significance in child growth. Build competencies in identifying and addressing the unique developmental needs of individual children. Apply child development theories and practises effectively in various professional childcare and educational settings. Why Choose Our Child Development & Psychology Diploma? Get a Free CPD Accredited Certificate upon completion of the course Get a free student ID card with this training program The course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the course materials The training program comes with 24/7 tutor support ****Course Curriculum**** >> Diploma in Child Development & Psychology at QLS Level 4 << Babies from Birth to One Year About the Course and your Tutor The Importance of Bonding Social and Emotional development: from birth to 1 yr The Innate Reflexes of Newborn Babies The Benefits of Testing at 'Milestones' Stages and Sequences of Social and Emotional Development The Importance of Social and Emotional Development The Ages and Stages that Children go through The Main theories in Developmental Psychology The Importance of Positive Role Models The Barriers to Achieving the 'Milestones' The Importance of Unconditional Love Language and Linguistic Skills Development Forms of communication What is a 'Pre-linguistic' form of communication? Active and Passive Communication The Importance of Opportunities in Development of the Skills The Importance of Body Language Cognitive Development The Importance of Cognitive Development The Main Psychological Theories in Cognitive Development The Appropriate Opportunities for Cognitive Development The Unconscious Mind: Id, Ego and Superego. Psychoanalytical Theory Thank You and Good Bye! Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all theexams. Please Note: This course does not entitle you to join the HCPC register or recognised Practitioner Psychologists. But you will come across all the basic guidelines of Psychology to boost and shine your knowledge in this particular field of Psychology. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Child Psychologist Early Years Teacher Paediatric Nurse Social Worker Childcare Manager Family Support Worker Certificates CPD Accredited PDF Certificate Digital certificate - Included Diploma in Child Development & Psychology at QLS Level 4 Hard copy certificate - £99

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevOps Engineering Foundation course are individuals involved in engineering and technical practices such as: DevOps Practice owners and process designers Developers, QA engineers and Managers who are interested in understanding how DevOps works. Employees and managers responsible for engineering or improving processes. Consultants guiding their clients through process improvement and DevOps initiatives. Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes Overview The learning objectives for DevOps Engineering Foundation include an understanding of: How to engineer DevOps solutions DevOps Technologies Applications Architectures Continuous Integration Continuous Testing Ephemeral Elastic Infrastructures Continuous Delivery and Deployment Metrics, Monitoring, Observability and Governance DevOps Humans Future Trends This course explains the many aspects of DevOps engineering that leaders and practitioners can execute upon. While DevOps Foundation provides an overview of DevOps, this course will provide a closer look at the implementation process from an engineering perspective. It is an in depth view of the major aspects of engineering DevOps. An engineering approach is critical to DevOps journeys. This course provides the foundations of knowledge, principles and practices from a technical perspective needed to engineer a successful DevOps solution. DevOps Engineering Introduction DevOps Foundations Principles and Practices Related Frameworks Performance and Benefits DevOps Technology Source and Artifacts Control CI/CD pipelines Tools and Toolchains Application Release Automation Value Stream Management Applications Architectures and Continuous Integration Application Architectures Containers Continuous integration Continuous Testing CT Tenets Test creation & TDD Test acceleration Test results Test management Test environment management Ephemeral Elastic Infrastructures Virtual and Cloud Configuration management Infra-as-code Containers Orchestration GitOps Continuous Delivery and Deployment Continuous Delivery and Deployment Release Automation Deployment Strategies Metrics, Monitoring, Observability, Governance DevOps Metrics Monitoring Observability Governance DevOps Engineering Humans Culture Team Topologies Continuous Learning Future DevOps Trends Additional course details: Nexus Humans DevOps Engineering Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevOps Engineering Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to recognize and manage their emotions, behaviors and impulses and apply these skills to the world around them. Overview Upon successful completion of the Developing Emotional Intelligence course, participants will have the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. In this course, students will develop the skill of emotional intelligence to help maximize personal and professional success. Module One: Getting Started Getting Started Module Two: Introduction to Emotional Intelligence Defining Emotional Intelligence The Importance of EI Who Needs It? What Are Emotions? EQ vs. IQ Practical Illustration Module Three: The Components of EI Self-Management Self-Awareness Social Skills Internal Motivation Empathy Practical Illustration Module Four: Tools to Gain Control Journaling Meditation and Mindfulness Identifying Emotional Triggers Breathing Techniques Taking a Break Practical Illustration Module Five: Verbal Communication Skills Active Listening Asking Questions Consider Your Audience Choosing Your Words Be Authentic Practical Illustration Module Six: Nonverbal Communication Skills Body Language Tone Matters Facial Expressions Eye Contact Distance and Personal Space Practical Illustration Module Seven: Managing Relationships With Others Building Rapport Respond, Don?t React Show Gratitude Finding Common Ground Setting Boundaries Practical Illustration Module Eight: Overcoming Obstacles Recognizing and Admitting Failure Disagreeing Constructively Staying Cool Under Pressure Be Open to Perspectives The Power of Forgiveness Practical Illustration Module Nine: Application to Business Practices Working as a Team Setting Business Goals Interviewing for Successful Hires Giving and Receiving Feedback Customer Experience and Rapport Practical Illustration Module Ten: Benefits of Being Emotionally Aware Strong Interpersonal Relationships Able to Manage Change Reduced Stress and Anxiety Improved Decision Making Boosts Employee Morale Practical Illustration Module Eleven: Making an Impact Creating a Powerful First Impression Maintaining Your Composure Inspiring Leadership Gaining Self-Confidence Patience and Practice Practical Illustration Module Twelve: Wrapping Up Words from the Wise Additional course details: Nexus Humans Developing Emotional Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Emotional Intelligence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Are you ready to embark on an enlightening journey of wisdom with the Security Management bundle and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Security Management Level 5 Diploma - QLS Endorsed. Delve into eight immersive CPD Accredited courses, each a standalone course: The QLS Endorsed Course is: Course 01: Security Management Level 5 Diploma The CPD Accredited Courses are: Course 02: Criminal Intelligence Analyst Course 03: Criminal Investigator Course 04: Criminal Law Course 05: Interrogations And Confessions Psychology Course 06: Extremism & Terrorism Awareness Course 07: Criminology & Profiling Course Course 08: Cyber Security Awareness Training Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Security Management - QLS Endorsed bundle illuminate your path to wisdom. The Security Management Level 5 Diploma - QLS Endorsed bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Security Management Level 5 Diploma - QLS Endorsed package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Security Management bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further. Join the Security Management Level 5 Diploma - QLS Endorsedcommunity today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding of the designated areas of study with the Security Management bundle. Establish robust bases across each course nestled within the Security Management bundle. Decipher intricate concepts through the articulate content of the Security Management bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Security Management Level 5 Diploma - QLS Endorsed bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Security Management bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Security Management bundle fosters personal growth, enabling learners to navigate the complexities of the world skillfully. The Security Management bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Security Management bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Security Management journey and let knowledge guide you towards a brighter future. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Diploma in Security Management at QLS Level 5'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £109 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Security Management Level 5 Diploma - QLS Endorsed Bundle is perfect for: Individuals keen on deepening their firm understanding in their respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Security Management Level 5 Diploma - QLS Endorsed bundle. Career path Armed with the Security Management Level 5 Diploma - QLS Endorsed bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Security Management bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hard copy Transcript - £9.99

Duration 1 Days 6 CPD hours Additional course details: Nexus Humans MicroKnowledge Training training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MicroKnowledge Training course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Anyone who works with children or lives with them would benefit learning from this Child Attachment and Development, and instructors looking to learn more about the psychology of "Little people" would find it to be a particularly useful course. With this course, you will learn how to think like a genuine expert in the subject of child attachment theory. It will teach you the fundamentals of nursery assistance while understanding children's development and child psychology. This course covers all the essential details and clarifies the key ideas. You will be able to practically implement the guiding ideas of child attachment theory at the conclusion of the course. Learning Outcome: Learn the duties and responsibilities of a nursery assistant, including who they are and what they do. Learn more about the basics of connecting with children, Explore the importance of child psychology. Discover how to handle childcare responsibilities. Understand the concepts used in law and ethics regarding child development. What will Make You Stand Out? On completion of this Child Attachment and Development online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Child Attachment and Development Module 01: Introduction to Nursery Assistance Module 02: Understanding Child Development Module 03: Importance of Early Years Development Module 04: Introduction to Child Attachment Module 05: Introduction to Child Psychology Module 06: Fundamentals of Attachment Theory Module 07: Assessments of Attachment Module 08: Attachment Disorder Module 09: Care for Children Module 10: Keeping Children Healthy and Safe Module 11: Child Protection Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Child Attachment and Development course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Child Attachment and Development course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Child Attachment and Development course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Duration 48.125 Days 288.75 CPD hours Cisco Learning Library: Collaboration provides on-demand training to help your IT staff design, implement, manage, and troubleshoot your organization?s collaboration and video infrastructure based on Cisco collaboration and unified communications solutions.This comprehensive technical training library includes full-length interactive certification courses, product and technology courses with labs, and thousands of reference materials. Collaboration Library Certification Courses CCNP Collaboration Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 Implementing Cisco Collaboration Applications (CLICA) v1.0 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 CCIE Collaboration Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 Product and technology training Cisco Video Infrastructure Design (VID) v1.0 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.0 Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 Implementing Cisco Collaboration Applications (CLICA) v1.0 Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 Understanding Cisco Collaboration Foundations (CLFNDU) v1.0

Are you ready to embark on an enlightening journey of wisdom with the Journalism bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Newspaper Journalism & Court Reporting. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Newspaper Journalism Course 02: Report Writing Course 03: Digital Journalism Course 04: Diploma in Effective Writing Skills Course 05: Proofreading & Copyediting Course 06: Ultimate Transcription and Captioning Course Course 07: Touch Typing Essentials Course 08: Document Control Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Newspaper Journalism & Court Reporting bundle illuminate your path to wisdom. The Newspaper Journalism & Court Reporting bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Newspaper Journalism & Court Reporting package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Journalism bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Newspaper Journalism & Court Reporting community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Journalism bundle. Establish robust bases across each course nestled within the Journalism bundle. Decipher intricate concepts through the articulate content of the Journalism bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Journalism bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Journalism bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Journalism bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Journalism bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Journalism bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Journalism journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Journalism bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Journalism bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.