Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for. Who is the course for? Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Service Bundle Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Basics of Customer Service Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Service Bundle Course 00:30:00 Final Exam Final Exam- Customer Service Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: Risk Management is to evaluate financial risks by identifying the process or system to minimize their negative impacts. This is essential for any businesses to develop and succeed. Knowing the risks and possible consequences will help you evaluate the safety of your business. It is also important to consider the health and safety at your workplace. Avoiding risks and its consequences will also help you avoid liabilities for your business. In this course you will learn the necessary skills, knowledge and information of Risk Management. Who is the course for? Risks Assessment or any management-related professionals who want to know about risk assessment and management for their business or organization. People who have an interest in knowing how risk management works Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Risk Management Course is a useful qualification to possess, and would be beneficial for the following careers: Project Manager Project Coordinator Risk Analyst Risk Assessment Manager Risk Management Assessor. Risk Assessment Module One - Getting Started 00:30:00 Module Two - Identifying Hazards and Risks 01:00:00 Module Three - Seeking Out Problems Before They Happen (I) 01:00:00 Module Four - Seeking Out Problems Before They Happen (II) 01:00:00 Module Five - Everyone's Responsibility 01:00:00 Module Six - Tracking and Updating Control Measures 01:00:00 Module Seven - Risk Management Techniques 01:00:00 Module Eight - General Office Safety and Reporting 01:00:00 Module Nine - Business Impact Analysis 01:00:00 Module Ten - Disaster Recovery Plan 01:00:00 Module Eleven - Summary of Risk Assessment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Risk Assessment and Management in Care Diploma 00:00:00 Health and Safety at workplace Why Workplace Health & Safety are Important 01:00:00 It Takes Team Effort! 01:00:00 Some Rules are Compulsory 00:30:00 Rewarding Compliance 00:30:00 You Need a Backup Plan Always 01:00:00 Dealing with Issues and Concerns 00:30:00 How to Deal with Noncompliance 00:15:00 Remember What the Workplace is for 01:00:00 Make Your Workplace a Good Place 00:30:00 Conflict Resolution 00:30:00 Are Dress Codes Appropriate? 00:30:00 Minimizing Distractions 01:00:00 People Who Work After Hours 01:00:00 Your Fire Safety Plan 01:00:00 Being Organized 00:30:00 Plan for Emergencies 00:30:00 Promoting a Safe Environment 00:30:00 Do You Need Security Guards? 00:15:00 Mock Exam Mock Exam- Risk Management Course 00:30:00 Final Exam Final Exam- Risk Management Course 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management. Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Dive into the dynamic world of document creation with 'MS Word Essentials - The Complete Word Course - Level 3.' This transformative course unlocks the myriad capabilities of one of the world's most renowned word-processing tools. Tailored for those keen to harness the power of MS Word, each module unfurls the software's features with precision, from basic initiation to advanced document preparation. By the end of this journey, crafting a polished document will seem like second nature. Learning Outcomes Acquire foundational knowledge on starting with MS Word and navigating its features. Attain expertise in text and paragraph formatting for an enhanced presentation. Discover techniques to streamline tasks and work more efficiently. Master the art of managing lists, tables, and integrating graphic objects. Develop proficiency in refining documents and preparing them for publication. Why choose this MS Word Essentials - The Complete Word Course - Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the MS Word Essentials - The Complete Word Course - Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this MS Word Essentials - The Complete Word Course - Level 3 course for? Individuals transitioning to MS Word from other word-processing platforms. Office professionals aiming to produce more refined documents. Students desiring to elevate their word-processing game. Entrepreneurs keen on creating polished business documents. Tutors or educators aiming to foster enhanced document creation techniques. Career path Document Specialist: £23,000 - £35,000 per annum Office Administrator: £18,000 - £30,000 per annum Technical Writer: £25,000 - £45,000 per annum Executive Assistant: £25,000 - £42,000 per annum Content Creator: £20,000 - £38,000 per annum Publication Coordinator: £24,000 - £37,000 per annum Prerequisites This MS Word Essentials - The Complete Word Course - Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This MS Word Essentials - The Complete Word Course - Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Inserting a Table 00:06:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:05:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Proofing and Research Tools 00:07:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00
Are you tired of wasting time and money on inefficient purchasing processes? Do you want to learn how to negotiate better deals and secure the best value for your organisation? Our Online Purchasing & Procurement course is here to help! In today's fast-paced business environment, it's more important than ever to have a streamlined and effective purchasing process. But with so many potential suppliers to choose from and so many factors to consider, it can be overwhelming to know where to start. That's where our course comes in. Through a series of interactive lectures and hands-on exercises, you'll learn how to identify and evaluate potential suppliers, negotiate contracts, and implement effective purchasing strategies. You'll also gain an understanding of the legal and ethical considerations involved in the procurement process. Our course is designed for professionals at all levels, from those just starting out in purchasing and procurement to experienced professionals looking to brush up on their skills. Whether you're in a large multinational corporation or a small business, our course will provide you with the knowledge and tools you need to succeed. One of the key benefits of our course is the flexibility it offers. All of our lectures and materials are available online, so you can study at your own pace and on your own schedule. Plus, with the support of our experienced instructors, you'll have access to personalised feedback and guidance as you progress through the course. But that's not all! By enrolling in our course, you'll also have the opportunity to network with other professionals from a variety of industries. You'll be able to share best practices, exchange ideas, and learn from your peers as you work towards your goals. What will you learn after the successful completion of this course? Global sourcing tips and techniques for finding the best suppliers Avoiding mistakes while sourcing a product Evaluating potential factories partners' techniques for assessing quality and value Strategies for saving time, effort and money while sourcing products and many more So why wait? Take the first step towards improving your organisation's purchasing and procurement process today! Sign up for our Online Purchasing & Procurement course now and start seeing results in no time. With the skills and knowledge you'll gain from this course, you'll be able to streamline your organisation's purchasing process, reduce costs, and ensure that you're getting the best value for your money. Take advantage of this opportunity to take your organisation's purchasing and procurement to the next level. So Enrol now and start your journey towards success! Procurement is key to acquiring and moving society's essential resources to function. The procurement profession handles food, medicine, building materials, and energy with negotiated contracts that can run into hundreds of millions of pounds. *** Course Curriculum *** Purchasing & Procurement Module 01: Why Supply Chain Management Module 02: Three Levels of Supply Chain Management Module 03: Five Stages of Supply Chain Management Module 04: The Flows of Supply Chain Management Module 05: Supply Chain Groups Module 06: Tracking and Monitoring Module 07: Role of Procurement in an Organisation Module 08: The Purchasing Cycle Module 09: Purchasing Toolkits Module 10: Quality Management Module 11: Supplier Relationship Management Module 12: Category Management Module 13: Inventory Management Module 14: E-Procurement Assessment Process We offer an integrated assessment framework to make the process of evaluation for learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our purchasing and procurement course is typically designed for professionals working in the field of purchasing and procurement or those looking to enter this field. This may include purchasing agents, procurement specialists, supply chain professionals, and anyone responsible for sourcing and acquiring goods and services for their organisation. The course may also be suitable for business owners or managers who want to improve their understanding of the purchasing and procurement process and learn how to make more informed decisions about their organisation's resources. Requirements This course does not require any prior qualifications for enrollment. Career path There are many career paths available to those who have completed a purchasing and procurement course. Some potential job titles for individuals with training in this field include: Purchasing Agent Procurement Specialist Supply Chain Manager Purchasing Manager Materials Manager Logistics Coordinator Inventory Control Specialist Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Purchasing & Procurement at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Purchasing & Procurement at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)
>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Caring for individuals suffering from a life-threatening illness or people in the last days of their life requires a compassionate and proactive approach. While the role of supportive care as a Palliative and End of Life Care professional has some occupational distinctions, both play an important part to prevent, reduce and relieving the suffering in the last days of a person's journey and providing a comforting transition process. This Diploma in Palliative and End of Life Care at QLS Level 5 This course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Key Topics to Be Covered The fundamentals of Palliative and End of Life Care The key components of the NISAT Core Holistic Assessment Importance of effective communication between the Home and the General Practitioner (GP) The role of the multidisciplinary team and specialist palliative care services The signs and symptoms of individuals approaching death The six standards to assist Health and Social Care Services in the bereavement stage. Legal obligations and procedures practised in the UK. If you are seeking a career in the health care sector as a Palliative and End of Life Care provider, this course is the perfect platform for you to get started. The financial rewards are a bonus on top of the satisfaction and enlightenment in providing a noble humanitarian service. This Palliative and End of Life Care course is designed by expert supportive care professionals with years of experience to educate you on the fundamentals of this occupation. From the identification scenarios to the bereavement stage upon death, this Palliative and End of Life Care course discusses the best practices for the patient and their families in a step-by-step guide. In addition to that, the Palliative and End of Life Care course also provides the legal requirement and your duty in different stages in a comprehensive manner. By the end of this course, you will understand all the requirements and responsibilities of Palliative and End of Life Care vocations and how to live up to the expectations in practical situations. Skills You Will Gain Empathy Interpersonal skills Counselling skills Communication skills Psychosocial skills Physical care skills Life closure skills Observational skill Teamwork skill Self-awareness Take a step toward a brighter future! Why Prefer This Palliative and End of Life Care Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of This Palliative and End of Life Care Course: Module 1: Introduction to Palliative & End of Life Care Module 2: Identification of the Stage of Illness Module 3: Palliative Care Holistic Assessment Module 4: Advance Care Planning Module 5: Care at the End of Life Module 6: Care after Death Module 7: Further Support, Training and Development Module 8: Legal Issues Module 9: Glossary of Terms Module 10: Appendices Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass the exam and achieve Quality Licence Scheme endorsed certificates. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Palliative and End of Life Care at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Palliative and End of Life Care Course is suitable for: Healthcare professionals such as nurses, doctors, and social workers Caregivers and family members of patients with life-limiting illnesses Anyone interested in learning more about palliative and end of life care Requirements You will not need any prior background or expertise to enrol in this Palliative and End of Life Care course. Career path Hospice Nurse (£26,000 - £41,000) Palliative Care Physician (£38,000 - £104,000) Social Worker - Palliative and End of Life Care (£24,000 - £37,000) Bereavement Counsellor (£20,000 - £38,000) Chaplain (£19,000 - £39,000) Palliative Care Coordinator (£24,000 - £44,000) Certificates Certificate Accredited by CPDQS Digital certificate - £10 Diploma in Palliative and End of Life Care at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Palliative and End of Life Care at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the Palliative and End of Life Care course, you need to order to receive a Certificate Accredited by CPDQS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)
24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! If you aim to enhance your Asbestos Surveyor & Asbestos Awareness skills, our comprehensive Asbestos Surveyor & Asbestos Awareness course is perfect for you. Designed for success, this Asbestos Surveyor & Asbestos Awareness course covers everything from basics to advanced topics in Asbestos Surveyor & Asbestos Awareness. Each lesson in this Asbestos Surveyor & Asbestos Awareness course is crafted for easy understanding, enabling you to become proficient in Asbestos Surveyor & Asbestos Awareness. Whether you are a beginner or looking to sharpen your existing Nursing skills, Asbestos Surveyor & Asbestos Awareness is the ideal choice. Key Topics to Be Covered Why is Asbestos Dangerous? Asbestos Related Diseases Asbestos Products Management of Asbestos Risk Assessments and Plan of Work Legislative Requirements Types of Asbestos Surveys An Overview of the Survey Report Quality Assurance and Quality Control Decontamination Procedures Why Choose Our Asbestos Surveyor & Asbestos Awareness Course? FREE Asbestos Surveyor & Asbestos Awareness certificate accredited Get a free student ID card with Asbestos Surveyor & Asbestos Awareness Training Get instant access to this Asbestos Surveyor & Asbestos Awareness course. Learn Asbestos Surveyor & Asbestos Awareness from anywhere in the world The Asbestos Surveyor & Asbestos Awareness is affordable and simple to understand This is an entirely online, interactive lesson with voiceover audio Lifetime access to the Asbestos Surveyor & Asbestos Awareness course materials The Asbestos Surveyor & Asbestos Awareness comes with 24/7 tutor support So enrol now in this Asbestos Surveyor & Asbestos Awareness Today to advance your career! Our online course, "Asbestos Surveyor & Asbestos Awareness," offers comprehensive training in two critical aspects of asbestos management. In the first part of the Asbestos Surveyor & Asbestos Awareness course, we delve into the role of an Asbestos Surveyor, equipping learners with the knowledge and skills required to effectively identify, assess, and manage asbestos-containing materials in various settings. Participants will gain a deep understanding of asbestos regulations, sampling techniques, and reporting procedures, making them proficient in conducting asbestos surveys with precision and compliance. In the second part, our Asbestos Surveyor & Asbestos Awareness course focuses on Asbestos Awareness, emphasizing the importance of recognizing and mitigating the risks associated with asbestos exposure. Learners will acquire essential insights into the health hazards linked to asbestos, proper safety protocols, and preventive measures. By completing this course, individuals will not only be well-prepared for a career as an Asbestos Surveyor but will also possess the knowledge needed to contribute to a safer environment by promoting asbestos awareness. Join us today to become proficient in these crucial aspects of asbestos management. Skills You Will Gain Asbestos Surveyor & Asbestos Awareness skills Knowledge of asbestos, its types, history and its harmful effects Ability to manage asbestos Knowledge about asbestos surveying procedures Ability to create reports *** Course Curriculum *** Here is the curriculum breakdown of the Asbestos Surveyor & Asbestos Awareness course: Module 01: What is Asbestos? Module 02: Health effects Module 03: Asbestos-Containing Materials and Their Properties Module 04: Management of Asbestos Module 05: Risk Assessments and Legislative Requirements Module 06: Asbestos Surveying Module 07: Bulk Sampling Procedures and Strategies Module 08: Survey Report, Quality Assurance and Quality Control Module 09: Personal Decontamination Learning Outcome: Upon completing the "Asbestos Surveyor & Asbestos Awareness" course, participants will achieve the following learning outcomes: Comprehensive Understanding: Demonstrate a thorough comprehension of asbestos, its properties, and associated health effects. Risk Assessment Competence: Proficiently conduct risk assessments and adhere to legislative requirements related to asbestos management. Asbestos Surveying Proficiency: Acquire the skills and knowledge needed to conduct effective asbestos surveys. Bulk Sampling Mastery: Skillfully execute bulk sampling procedures and develop appropriate sampling strategies. Quality Assurance & Reporting: Prepare high-quality survey reports with effective quality assurance and control measures. Health & Safety Expertise: Exhibit expertise in personal decontamination procedures and prioritize health and safety in asbestos-related tasks. By achieving these learning outcomes, participants will be well-prepared to excel in asbestos surveying, asbestos management, and asbestos awareness, contributing to safer environments and improved public health. Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Asbestos Surveyor & Asbestos Awareness course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Asbestos Surveyor & Asbestos Awareness course is suitable for: Asbestos surveyors - people who wish to learn about asbestos or gain the fundamental skills to become an asbestos surveyor. Others, including architects, designers, building surveyors and people doing refurbishment, demolition and work involving asbestos Client PCBUs - people who commission asbestos surveys. Requirements No prior background or expertise is required for this Asbestos Surveyor & Asbestos Awareness Course. Career path Upon successfully completing this Asbestos Surveyor & Asbestos Awareness course, you will have a deep understanding of asbestos and how you can become an asbestos surveyor. You will gain knowledge of best practices and how to utilise these skills in real life. It may also help you grow your career at, Building Surveyors Land Surveyor Compliance Coordinator Shipyard Surveyor Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Office Admin and Reception Skills will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Office Admin and Reception Skills will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Receptionist : Office Admin and Reception Skills developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Receptionist : Office Admin and Reception Skills Course. **Courses are included in this Receptionist : Office Admin and Reception Skills Bundle Course Course 01: Receptionist : Office Admin and Reception Skills Course 02: Communication Skills Course Course 03: Level 4 Time Management Course Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Copy Writing Course Course 07: Level 2 Customer Service Course 08: Level 1 Certificate in Well-being Course 09: Mental Health Support Worker Course 10: Level 3 Diploma in Healthcare Support ***Others Included of Receptionist : Office Admin and Reception Skills Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Office Admin and Reception Skills: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 5 Proofreading & Copy Editing*** Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Level 1 Certificate in Well-being*** ------------------- ***Mental Health Support Worker*** ------------------- ***Level 3 Diploma in Healthcare Support*** ------------------- Assessment Method After completing each module of the Receptionist : Office Admin and Reception Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Receptionist : Office Admin and Reception Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Office Admin and Reception Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Receptionist : Office Admin and Reception Skills because it does not require any advanced knowledge or skills. Students who intend to enrol in this Receptionist : Office Admin and Reception Skills must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Receptionist : Office Admin and Reception Skills, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included
If you are planning for a thriving career in HR this course is perfect for you. It provides tools necessary to optimise your workforce and resources for success. Enrol now and take the first step towards a successful career in HR.